Room Alert Temperature & Environment Monitoring... Made Easy! Room Alert 32E, 12E, 4E & 3E Phone 401.628.1600 Fax 401.628.1601 Web AVTECH.com User s Guide & Reference Manual AVT-171212-1.1.0
Contact Us AVTECH Software, Inc. 16 Cutler Street, Cutler Mill Warren, RI 02885-2761 USA Sales: 888.220.6700 Phone: 401.628.1600 Fax: 401.628.1601 Sales@AVTECH.com Support@AVTECH.com Visit Us AVTECH.com RoomAlert.com EnvironmentMonitor.com Privacy Promise AVTECH does not sell or share your email or other contact information; however, AVTECH uses some email marketing because our prospects and customers consider it important and convenient. When we do, AVTECH provides customers with an easy means to decline further email of that type. Current Versions To download or confirm current software and firmware versions for your AVTECH products, please log into your account at RoomAlert.com and click Downloads. Tell Us Your Story We truly want to know when we do well and when we may miss expectations. Working to provide the best products and services means making changes that typically succeed and sometimes fall short. Please email us your feedback at Feedback@AVTECH.com. 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Table of Contents Room Alert Hardware Options... 2 Room Alert 3E... 2 Room Alert 4E... 2 Room Alert 12E... 2 Room Alert 32E... 3 Room Alert Hardware Features... 4 Standard Room Alert Packages... 5 How To Install Your Room Alert... 6 Connect Your Room Alert Hardware... 6 If Your Network Is Power Over Ethernet (PoE) Enabled ( Room Alert 32E, 12E & 3E)... 6 If Your Network Is Not Power Over Ethernet (PoE) Enabled... 6 Connect Included External Sensors And Other Compatible Components... 6 How To Use Room Alert s Web Interface... 7 Status... 7 Banner & Header... 8 Sensor Display Area... 9 Settings... 12 Sensors... 14 Alarms... 21 Network... 25 SMTP Email... 28 Simple Network Management Protocol (SNMP)... 30 Security... 33 Ping ( Room Alert 4E)... 35 Advanced... 36 Updating & Troubleshooting Your Room Alert... 42 How To Download Firmware & Software Updates From RoomAlert.com... 42 How To Update Room Alert s Firmware... 42 How To Discover Room Alert When Your Network Blocks UDP Broadcasts... 42 How To Reset Room Alert To Factory Defaults... 43 Room Alert User s Guide 1
Room Alert Hardware Options Room Alert 3E Front Back 1 Power Port 2 Ethernet Port 3 Reset Button 4 Switch Sensor Port 5 Digital Sensor Port Internal Sensors Temperature Room Alert 4E Front Back 1 2 5 4 3 6 Power Port Ethernet Port Digital Sensor Ports (2) Switch Sensor Port Reset Button Custom Light Tower Or Relay Port Internal Sensors Temperature Room Alert 12E Front Back 1 2 5 3 7 8 9 4 Power Port Ethernet Port Internal Sensors Temperature Digital Sensor Ports (3) Reset Button Analog Input Port Light Tower & Relay Adapter Port Relay Output Port Switch Sensor Ports (4) 2 Room Alert User s Guide
Room Alert 32E Front 10 2 5 11 12 7 Power Status LED Ethernet Port Digital Sensor Ports (8) PoE, WLAN & GSM LEDs Alarm LEDs Light Tower & Relay Adapter Ports (2) Back 9 8 4 3 13 1 Relay Output Ports (2) Analog Input Ports (2) Switch Sensor Ports (16) Internal Sensors Reset Button Power Port Battery Back-up On / Off Button Temperature Humidity Power Battery Back-up Room Alert User s Guide 3
Room Alert Hardware Features Internal Temperature Sensor An internal digital sensor monitors ambient temperature with a range of -40 to 185 F (-40 to 85 C). Internal Humidity Sensor Room Alert 32E An internal digital sensor monitors relative humidity with a range of 5% to 95% RH. Internal Power Sensor Room Alert 32E An internal sensor monitors the power state (main power or battery-back up power). 1 2 Internal Battery Back-up Room Alert 32E Power Port Ethernet Port PoE enabled on 32E, 12E & 3E An internal battery back-up can power Room Alert 32E for up to 15 minutes. A standard power port connects Room Alert to an electrical outlet with any AVTECH 5V 1A Power Adapter. Models are available for all countries. An RJ-45 port connects Room Alert to your network via an RJ-45 Ethernet cable. 3 4 5 6 7 8 Reset Button Switch Sensor Port(s) Digital Port(s) Custom Light Tower Or Relay Port Room Alert 4E Light Tower & Relay Adapter Port(s) Room Alert 32E, 12E & 3E Analog Input Port(s) Room Alert 32E & 12E A small push button resets Room Alert to factory default settings. (Please push softly.) Dry contacts connect Room Alert to any AVTECH switch sensor or dry contact on a device (e.g., HVAC, generator, pump, fan, etc.) via standard speaker wire or low-voltage 2-wire cable. Standard RJ-11 jack(s) connect any AVTECH digital sensor to Room Alert via a standard RJ-11 (straight through) telephone cord. The custom port allows you to directly connect a light tower or Relay Switch Sensor to Room Alert 4E. A standard RJ-11 jack connects a Light Tower & Relay Adapter to Room Alert 32E, 12E or 3E via a standard RJ- 11 (straight through) telephone cord. Set(s) of contacts connect any low-voltage analog sensor to your Room Alert 32E or 12E via standard speaker wire. 9 Relay Output Port(s) Room Alert 32E & 12E Set(s) of contacts connect any low-voltage device to your Room Alert 32E or 12E via standard speaker wire. 10 11 Power Status LED Room Alert 32E PoE, WLAN & GSM LEDs Room Alert 32E An LED indicates the power status of Room Alert 32E: Green = Main or PoE, Red = Internal UPS power. Three (3) LEDs indicate in use status of: Built-in PoE WLAN (possible future use) GSM (possible future use) 4 Room Alert User s Guide
12 13 Alarm LEDs Room Alert 32E On / Off Button Room Alert 32E LEDs light red or green to indicate alarm or clear status of Digital or Switch sensors: Green = Clear, Red = Alarm. A push button turns the Room Alert 32E s internal battery back-up on and off. Standard Room Alert Packages Room Alert 3E The standard package includes: One (1) Room Alert 3E ID Box One (1) AVTECH 5V 1A Power Adapter One (1) Ethernet Cable (10') Room Alert 4E The standard package includes: One (1) Room Alert 4E ID Box (Rack Mount Bracket Optional) One (1) External Digital Temperature Sensor One (1) AVTECH 5V 1A Power Adapter One (1) Ethernet Cable (10') Room Alert 12E The standard package includes: One (1) Room Alert 12E ID Box One (1) External Digital Active Power Sensor One (1) AVTECH 5V 1A Power Adapter One (1) Ethernet Cable (10') Room Alert 32E The standard package includes: One (1) Room Alert 32E ID Box One (1) External Digital Active Power Sensor One (1) AVTECH 5V 1A Power Adapter One (1) Ethernet Cable (10') Room Alert User s Guide 5
How To Install Your Room Alert Connect Your Room Alert Hardware If Your Network Is Power Over Ethernet (PoE) Enabled ( Room Alert 32E, 12E & 3E) Connect one end of a standard Ethernet cable to the Room Alert s Ethernet port. Connect the other end to a PoE-enabled network jack. That s it! Your Room Alert is now powered and discoverable on your network. If Your Network Is Not Power Over Ethernet (PoE) Enabled A. Connect To Your Network First Connect one end of a standard Ethernet cable to the Room Alert Ethernet port. Connect the other end to a network jack. A B. Then Connect To A Power Source Plug one end of AVTECH s 5V 1A Power Adapter into the Room Alert power port. Plug the other end into a surge-protected power source. B Your Room Alert is now powered and discoverable on your network! NOTE Use only AVTECH s 5V 1A Power Adapter. Other voltages could damage the Room Alert hardware and void your warranty. If you don t have an AVTECH 5V 1A Power Adapter, please visit our online store at AVTECH.com to acquire one. Models are available for all countries. Connect Included External Sensors And Other Compatible Components Please install included external sensors and any other compatible components you may have purchased according to their Installation Notes, available at AVTECH.com. 6 Room Alert User s Guide
How To Use Room Alert s Web Interface You may configure your Room Alert through its built-in web interface. To access the interface, you may either: Type the IP address of your Room Alert monitor directly into the address bar of your web browser. Select your Room Alert monitor in the Device Discovery utility and click the Web button. Select your Room Alert monitor in the Device ManageR software and click the Open Web button. Select your Room Alert monitor in your RoomAlert.com account and click the Device Interface button. Your Room Alert s web interface has 3 tabs: Status Status Settings Help To view your Room Alert s current sensor status, select Status in the navigation bar to the left of your screen. Room Alert User s Guide 7
Banner & Header Banner At the top of the page runs the red Room Alert banner. Header You may collapse and expand the navigation bar on the left side of the page by selecting the menu icon in the banner. You may visit AVTECH.com by selecting the AVTECH logo in the banner. Below the banner is the header, where you may view basic information about your device. On the left side of the header, you may find the following information: Device Name Model MAC Address Serial Number Firmware Version Local IP Address Power Status ( Room Alert 32E) On the right side of the header, you may find the following information under Account Status: The account your Room Alert monitor is registered to in RoomAlert.com. Your RoomAlert.com account level. 8 Room Alert User s Guide
Whether push to RoomAlert.com is enabled. Whether the Room Alert monitor is connected to your RoomAlert.com account. The time & date the Room Alert monitor last pushed sensor data to your RoomAlert.com account. You may select Account Status to view the latest device information in your RoomAlert.com account. Sensor Display Area In the main viewing pane of the Status tab is the sensor display area. Here you may view your sensor data and temporarily change Status page settings. Temporary Status Page Settings You may temporarily change the refresh interval of the Status page and default temperature scale here. To temporarily modify the refresh interval of the Status screen, which is 60 seconds by default, you may enter a value in seconds in the Update Every field. Click outside the field to temporarily commit the change. To temporarily toggle the temperature scale between Fahrenheit (F) and Celsius (C), Room Alert User s Guide 9
select Fahrenheit or Celsius. NOTE Refer to the Advanced section in this manual for instructions on setting the default status page refresh rate and temperature scale for your Room Alert monitor. Alarm Status Icons Status icons are displayed for sensors that have thresholds set: Green circle with mark... Sensor is in a clear state. Red circle with X mark... Sensor is in an alarm state. No status icon... Sensor has no thresholds set. High And Low Reading Icons Arrows are displayed next to the highest and lowest readings on a sensor since the Room Alert last rebooted: Red upward arrow... Highest reading since last reboot of your Room Alert. Blue downward arrow... Lowest reading since last reboot of your Room Alert. Navigating The Status Page Your Room Alert displays your sensors in the following order: Digital Sensors Switch Sensors Light Towers and Relays Built-in Analog Sensors ( Room Alert 32E & 12E) 10 Room Alert User s Guide
To navigate to the different types of sensors in the Sensor Display Area, you may scroll down the page or select the sensor category from the navigation bar to the left of your screen. NOTE Sensors connected to analog input ports and light tower & relay ports do not appear on the Status page until you enable them in the Settings screen. Refer to Settings in this manual for instructions. Room Alert User s Guide 11
Settings Accessing Settings To access your Room Alert s settings: 1. First select Settings in the navigation bar to the left of your screen. 2. Then select the Click Here To Access Settings button in the window that appears. 3. Your browser will prompt you for a username and password. If you ve set up a password for your Room Alert, enter it and select OK. Otherwise, simply select OK without entering anything. Navigating Settings Settings has the following sub-tabs shown in the navigation bar to the left of your screen. Sensors Alarms Network SMTP SNMP Security Pings ( Room Alert 4E) Advanced You may navigate to each of these sections by selecting the appropriate sub-tab. Settings opens by default to the Sensor Settings page. 12 Room Alert User s Guide
Saving Settings To save a setting, click out of the field you just modified and notice that a notification bar appears at the top and bottom of the page. This notification bar contains the following items: A list of Settings pages you have unsaved changes on. A Save Settings button. A Clear Changes button. You may navigate among the Settings pages, making changes in different places, and then save the changes all at once. When you are ready to save all the modifications you ve made, select the Save Settings button. Your Room Alert will automatically reboot and commit your changes. Before you save, if you decide you don t want the changes you just entered, you may re-load the page(s) without them by using the Clear Changes button. First select Clear Changes, and then select OK in the confirmation dialog box. Settings will re-load without your modifications. The Room Alert does not reboot, and any already-saved settings remain. Room Alert User s Guide 13
Sensors Navigate to Settings Sensors to open the Sensor Settings screen. You may configure alert thresholds for your Room Alert s sensors in this screen. Your Room Alert sends alerts based on these thresholds. NOTE For more information about AVTECH sensors and accessories, please visit the Sensors and Accessories sections of AVTECH.com. NOTE Notice the Use Alarm Profile drop-down menu next to each sensor. If you have an AVTECH Light Tower, Relay Switch Sensor or built-in relays on your Room Alert, you may configure Alarm Profiles to toggle them on and off when alarms are detected. Please refer to the Alarms section in this manual for further information. 14 Room Alert User s Guide
General Alarm Configuration Trigger Alarm If Sensor Is Disconnected? You may configure your Room Alert to send an alert if any of the external digital sensors are disconnected from the unit. 1. Check Trigger Alarm If Sensor Is Disconnected? if you want to receive an alert if an external digital sensor becomes disconnected. This check box is blank by default. 2. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. Alarm Thresholds (Internal and External Digital Sensor Alarm Configuration) You may configure alarm thresholds for the digital sensors both internal and external in this section. Room Alert model 32E has an internal Temperature & Humidity Sensor. Room Alert models 12E, 4E and 3E have an internal Temperature Sensor. In the example below, we will configure a Digital Temperature Sensor: 1. In Sensor Label, you may leave the default label, Internal Sensor (or Ext. Sensor 1, etc.) or rename it to something more descriptive, such as Server Rm Temp. TIP Room Alert sensor labels may be up to 15 characters and can include the following: letters, numbers, spaces, hyphens (-), underscores (_) and periods (.). 2. The Alarm On field automatically fills in, in this case with Temperature (F). NOTE Refer to the Advanced section in this manual for instructions on setting the default temperature scale. Room Alert User s Guide 15
3. In High and Low, you may leave the default, 0, or enter values for high and low temperature thresholds. Your Room Alert will generate alerts based on these thresholds. 4. In Adjust, you may enter a value to adjust the temperature reading if it differs from a known value at that location. 5. In Use Alarm Profile, which controls light towers and relays on your Room Alert, you may leave the default, Profile 1, or choose another profile from the drop-down menu NOTE If you have an AVTECH Light Tower, Relay Switch Sensor or built-in relays on your Room Alert, you may configure Alarm Profiles to toggle them on and off when alarms are detected. Please refer to the Alarms section in this manual for further information. 6. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. TIP The options in the Sensor Alarm Configuration fields vary slightly depending on the type of digital sensor. Analog Sensor Settings ( Room Alert 32E & 12E) If your Room Alert model has built-in analog input ports, you may configure the 0-5 VDC analog sensor connected to them in these fields. In the example below, we are configuring AVTECH s Current Loop 1. 1. First, enable the sensor by selecting Enabled in the set of fields on the left of the screen. The built-in analog sensor will not appear in the Room Alert web interface, Device ManageR, your RoomAlert.com account or SNMP program unless it is enabled. 2. In the set of fields on the right of the screen, select Enable to turn on the Reference, Scale and Units fields. 16 Room Alert User s Guide
In Reference, enter values from 5 to 0 that represent the High and Low points of your analog sensor s output signal range. In the case of the Current Loop 1, which outputs a signal of 0-5 VDC, we ve left the default values. In Scale, enter the High and Low points of the scale you want the Reference reading to be converted to. In our Current Loop example, we would like to convert 0-5 volts to 0-10 amps, so we ve replaced the default of 5 in High with 10 and left the default of 0 in Low. In Units, enter a 1 to 3-character label for the unit type that your readings will be measured in. If you are measuring amperage, as with the Current Loop, you might enter A or Amp, for example. Note that this field is merely a label and does not affect any of the calculations. 3. Return to the left side of the screen to enter your sensor label and thresholds: In Sensor Label, you may leave the default, Analog Sensor 1 or choose something more descriptive, such as Current Loop 1 or Cryogenic Temp. TIP Room Alert sensor labels may be up to 15 characters and can include the following: letters, numbers, spaces, hyphens (-), underscores (_) and periods (.). In High and Low, you may leave the default, 0 which means no alarm is configured or enter values that fall within the Scale range from the previous step. In our example, we entered a conversion scale of 0 to 10 (amps) in the previous step for the Current Loop, and we ve chosen to generate alarms at the high and low thresholds of 6 and 2 (amps). TIP With the custom scale enabled, you may enter positive and negative whole numbers in High and Low that fall within the Scale range; with the custom scale disabled, you may enter decimal numbers in the range of +/-5.0 (for 0-5 VDC). In Adjust, you may enter a value to adjust the reading if it differs from a known value. TIP With the custom scale enabled, you may enter decimal numbers in Adjust in the range of +/-12.0; with the custom scale disabled, you may enter decimal numbers in the range of +/-5.0. 4. In Use Alarm Profile, which controls light towers and relays on your Room Alert, you may leave the default, Profile 1, or choose another Alarm Profile from the drop-down menu. Room Alert User s Guide 17
NOTE If you have an AVTECH Light Tower, Relay Switch Sensor or built-in relays on your Room Alert, you may configure Alarm Profiles to toggle them on and off when alarms are detected. Please refer to the Alarms section in this manual for further information. 5. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. External Switch Sensor Settings You may configure the alert state for the external switch sensors in the Switch Sensor Settings fields. Shown below are the default settings. Your Room Alert monitors your switch sensors for an Open or Closed circuit state. Room Alert defaults to alarming on Closed, as you can see above; you may, however, need to change that depending on your sensor. AVTECH s Motion Sensor, for example, is Open when it detects movement and Closed when it doesn t; in that case, you d likely want to configure the sensor to alarm on Open or when motion is detected. The Alarm And Clear State Of Your Switch Sensor To determine the alarm and clear state of your sensor, you may either refer to its Installation Note or see for yourself by physically connecting your sensor to your Room Alert and then observing what happens to its circuit state in the Status page. After you connect your sensor and before you configure it in the Settings page, follow these steps: 1. Select the Status tab in the navigation bar to the left of your screen. 2. Scroll down to the Switch Sensors and look at the circuit state of the channel you connected your sensor to. If you connected your sensor to the first switch sensor port on Room Alert, look at Channel 1; if you connected it to the second, look at Channel 2, etc. 3. Notice the circuit state of Switch 1. It should show the normal state, which in this case is 18 Room Alert User s Guide
Closed. (Ignore the red color coding for now. We haven t configured the sensor yet, so it s still set at the default: alarm on closed.) 4. Now put the sensor into an alarm state. To put a Motion Sensor into an alarm state, for example, wave your hand in front of it. 5. Look at the circuit state at the same time. You should see it switch to the opposite of normal. In this example, if normal is Closed, you see the alarm state as Open. (Again, ignore the green color coding for now.) Now that you ve checked what Open and Closed mean on your switch sensor, navigate to Settings Sensors to configure your options in Switch Sensor Settings: 1. In Sensor Label, you may leave the default, Switch 1 (2, 3 or 4) or enter something more descriptive, such as Ext Motion or Main Entry. TIP Room Alert sensor labels may be up to 15 characters and can include the following: letters, numbers, spaces, hyphens (-), underscores (_) and periods (.). 2. In Alarm On, select the alarm state (Open or Closed). In our example, the alarm state is Open. 3. In Alarm Profile, which controls light towers and relays on your Room Alert, you may leave the default, Profile 1, or choose another Alarm Profile from the drop-down menu. NOTE If you have an AVTECH Light Tower, Relay Switch Sensor or built-in relays on your Room Alert, you may configure Alarm Profiles to toggle them on and off when alarms are detected. Please refer to the Alarms section in this manual for further information. 4. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. TIP For any of the switch sensor sets you leave unused on your Room Alert, choose Disabled from the Alarm On drop-down menu to avoid confusion or false alerts. Room Alert User s Guide 19
Internal Power Sensor Alarm Configuration ( Room Alert 32E) You may configure the power sensor that is built in to the Room Alert 32E here. This internal power sensor triggers on loss of main power and can send a notification while the battery backup keeps the Room Alert monitor powered for a short time. 1. In Sensor Label, you may leave the default Power Sensor or enter something more descriptive, such as RA32 Power. TIP Room Alert sensor labels may be up to 15 characters and can include the following: letters, numbers, spaces, hyphens (-), underscores (_) and periods (.). 2. In Alarm On Power Loss, you may leave the checkbox filled in if you wish to receive an alert when your Room Alert 32E loses its main power source. Otherwise, you may uncheck it. 3. In Alarm Profile, which controls light towers and relays on your Room Alert, you may leave the default, Profile 1, or choose another Alarm Profile from the drop-down menu. NOTE If you have an AVTECH Light Tower, Relay Switch Sensor or built-in relays on your Room Alert, you may configure Alarm Profiles to toggle them on and off when alarms are detected. Please refer to the Alarms section in this manual for further information. 4. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. 20 Room Alert User s Guide
Alarms Navigate to Settings Alarms to open the Alarm Settings screen. Here you may configure light towers and relays. Light Tower/Relay Profile Configuration In this example, we ll select and name a Light Tower w/audio in LTA 1 and then configure its Profile 1. 1. In LTA 1 Label, you may leave the default, Light Tower 1 or enter something more descriptive, such as Server Rm RYG. Room Alert User s Guide 21
2. In LTA 1 Connected, select the appropriate option from the choices in the drop-down menu. For this example, we are choosing Red/Yellow/Green w/audio for the Light Tower w/audio. 3. Once you choose your device, the Alarm Profile configuration grid beneath it expands. Notice that all features are set to Off by default. TIP The features available vary depending on the device you ve selected. 4. Choose the Profile you wish to configure in the Profile drop-down list. Depending on your model, you may have 1 to 5 available Profiles, plus a Boot Profile where you can configure what the light tower or relay features do when the device first boots. All models have the Boot Profile. Room Alert model 32E offers 5 additional profiles (Profiles 1-5). Room Alert model 12E offers 3 additional profiles (Profile 1-3). Room Alert models 4E and 3E offer 1 additional profile (Profile 1). Light Tower & Relay Adapter (LTA) A Light Tower & Relay Adapter gives you the option to add an AVTECH Light Tower, Light Tower w/audio or Relay Switch Sensor to a Room Alert 32E, 12E or 3E. (The Room Alert 4E does not require a Light Tower & Relay Adapter, allowing for a direct connection.) You may also connect a low-voltage device directly to the built-in relay port on the Light Tower & Relay Adapter. Shown here is a sample configuration: Room Alert 32E, 12E or 3E + RJ-11 Cable + Light Tower & Relay Adapter + Light Tower Custom Cord + Light Tower w/audio NOTE The Light Tower w/audio in this configuration can be replaced with a standard Light Tower or Relay Switch Sensor. For more information about AVTECH sensors and accessories, please visit the Sensors & Accessories sections of AVTECH.com. 22 Room Alert User s Guide
Relay Action Configuration ( Room Alert 32E & 12E) Here you may set the devices connected through the built-in relay output port(s) to turn on or off in response to your Room Alert 32E or 12E rebooting or its sensors going in and out of alarm state. In this example, we ll configure Relay 1. 1. In Sensor Label, you may leave the default, Relay Output 1, or enter something more descriptive, such as Server Rm AC. TIP Room Alert sensor labels may be up to 15 characters and can include the following: letters, numbers, spaces, hyphens (-), underscores (_) and periods (.). 2. Choose the Profile you wish to configure in the Profile drop-down list. Depending on your model, you may have 3 to 5 available Profiles, plus a Boot profile where you can configure what the built-in Relay does when the Room Alert monitor boots on. Room Alert model 32E offers the Boot profile plus 5 additional profiles. Room Alert model 12E offers the Boot profile plus 3 additional profiles. Associate Alarm Profiles With Sensors Each sensor is set at Profile 1 by default; connected light towers, built-in LTA relays, Relay Switch Sensors and built-in relay outputs execute Profile 1 when that sensor goes into an alarm state. You may associate a profile with a sensor by following the steps below. In this example from a Room Alert 32E, you can see we have 5 profiles to choose from: 1. Navigate to Settings Sensors. Room Alert User s Guide 23
2. Find your sensor s interface and choose the profile you ve configured from the drop-down list in Use Alarm Profile. Note that the default for all sensors is Profile 1. You may also choose No Alarm if you do not want to associate your sensor with a profile. 3. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. TIP Alarm Profiles affect only light towers and relays; they do not affect email alerts. 24 Room Alert User s Guide
Network Navigate to Settings Network to open the Network Settings screen. Device Name To rename your Room Alert: 1. Select the automatically-assigned name in Device Name and enter a new one of up to 15 alphanumeric characters. TIP Room Alert device names may be up to 15 characters and can include the following: letters, numbers, spaces, hyphens (-), underscores (_) and periods (.). 2. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. Room Alert User s Guide 25
IP Address Configuration DHCP To obtain an IP address automatically using DHCP: 1. Select Obtain IP Address Automatically. 2. Typically, leave the BOOTP, DHCP and AutoIP checked (enabled), which is the default. 3. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. IP Address Configuration Static IP To assign a static IP address: 1. Select Use The Following IP Configuration. 2. In IP Address, enter the new static IP address. 3. In Subnet Mask, enter the subnet mask. 4. In Default Gateway, enter the gateway IP address. 5. In DNS Server IP, enter the DNS server IP address. 6. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. TIP Make sure that you do not use an IP address that is already assigned to another device. Also, set the IP address within your current subnet range; otherwise, you may not be able to discover your Room Alert. 26 Room Alert User s Guide
Ethernet Configuration Typically, you may leave the Ethernet Configuration section at the defaults, which are shown below. However, if you connect your Room Alert to a managed switch that controls your network traffic, you may need to change these settings: 1. In MTU Size, you may leave the default, 1024, or enter a value as low as 512. 2. You may uncheck Auto Negotiate and choose: For Speed, 100 Mpbs or 10 Mbps. For Duplex, Full or Half. 3. You may uncheck Gratuitous ARP Broadcasts to disable them. 4. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. Room Alert User s Guide 27
SMTP Email You may configure your Room Alert to send alerts via email and email-to-sms. Navigate to Settings SMTP Email to open the Email Settings screen. 1. Check Email Enabled. 2. You may leave Email Footer Enabled checked to include AVTECH contact information with email messages. 3. You may check Use SMS to send a shorter email with a reduced character count. 4. Mail Server: In Domain Name/IP, enter the domain name or IP address of your mail server. In Port, enter your mail server s SMTP port. The default is 25, a commonly-used port. In Timeout, you may leave the default, 5 seconds, or enter another interval. 28 Room Alert User s Guide
5. In Return Address (From), enter an email address that resides on your mail server. This is the address alert messages will come from. 6. In Email Recipients, enter the email and email-to-sms addresses that you d like to send alerts to. Separate each address with a comma. (Do not enter spaces after the commas.) Email address: ITMgr@Example.com Email-to-SMS address: 1235551900@ATT.txt.net Addresses separated by commas: ITMgr@Example.com,1235551900@ATT.txt.net, etc. 7. Display URL controls what IP or URL displays in email alerts. You may leave the default, a disabled, blank field, or enter a custom IP address or URL. To make a custom entry, you must first check Display URL Enabled. When this field is left at the default (disabled, blank), your email alerts will contain the Room Alert s current IP address and HTTP port number in the body of the email. When this field is overwritten with a custom IP or URL, your email alerts will contain that custom IP or URL in the body of the email. Authentication (Optional) 8. If your mail server requires SMTP authentication, check Enable Authentication. 9. In Username and Password, enter a valid username and password for your mail server that will facilitate authentication. TIP Your password cannot be more than 11 alphanumeric characters. 10. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. When your Room Alert reboots, return to the Email Settings screen and select Send Test Email to send a test email to the addresses you entered in Email Recipients. Room Alert User s Guide 29
Simple Network Management Protocol (SNMP) Because your Room Alert is fully SNMP-compliant, you have the option to monitor it with a 3 rd -party monitoring application capable of performing SNMP queries. You may configure Room Alert to send SNMP Traps in response to a change in alarm states to up to three host systems running 3 rd -party SNMP monitoring applications. If you use a 3 rd -party SNMP monitoring application: Obtain the Room Alert MIB files and load them into your SNMP monitoring application. Otherwise, your application cannot properly translate the data it receives in the SNMP Trap. NOTE You may download the MIB files from the SNMP Settings page in your Room Alert s web interface. Ensure that your application uses SNMPv1. Note that your Room Alert communicates with your SNMP monitoring application using the standard port for the SNMP protocol, 161. Navigate to Settings SNMP to open the SNMP Settings screen. 30 Room Alert User s Guide
SNMP Configuration To begin configuring your Room Alert for SNMP: 1. In Community Name, you may leave the default SNMP protocol community name, public, or enter a new name. TIP The community name you assign here must match the one in your 3 rd -party SNMP monitoring application. 2. You may leave Contact (syscontact) blank or enter a person s name to specify who is receiving the information. 3. You may leave Location (syslocation) blank or enter the location of your Room Alert monitor. 4. You may select Use 2 digit SNMP if you prefer to receive values in 2-digit rather than 4-digit format. TIP Room Alert sends values to your 3 rd -party SNMP monitoring application in 4-digit format by default. 78.55 F, for example, appears as 7855. In 2-digit format, your values are truncated, not rounded to the nearest number. In this example, 78.55 would appear as 78. 5. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. SNMP Trap Sending Configuration You may configure your Room Alert to send SNMP Traps in response to a change in alarm state to up to three host systems running 3 rd -party SNMP monitoring applications. Each host system you enter in these fields will receive the same SNMP Traps simultaneously. Room Alert User s Guide 31
To configure your Room Alert to send SNMP Traps: 1. In Trap Send IP 1, enter the IP address of the host system that runs your 3 rd -party SNMP monitoring application. 2. In Trap Send IP 2 and Trap Send IP 3, you may enter the IP addresses of other host systems that run 3 rd -party SNMP monitoring applications, or leave the default, 0.0.0.0. 3. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. SNMP Trap Receiving Configuration ( Room Alert 4E) You may configure your Room Alert 4E to receive SNMP Traps from up to three other network devices, such as printers, fax machines, etc. When Room Alert 4E receives a trap message, it generates an alarm and can toggle a light tower or relay outputs. To configure your Room Alert 4E to receive SNMP Traps: 1. Leave the Enable Trap Receive Alerts checkbox filled in, which is the default. 2. In Trap Receive IP 1, enter the IP address of the network device. 3. In Trap Receive IP 2 and Trap Receive IP 3, you may enter the IP addresses of other network devices, or leave the default, 0.0.0.0. 4. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. If all of the Trap Receive IP addresses are left blank, any SNMP trap received will generate an alarm. 32 Room Alert User s Guide
Security By default, Room Alert does not require log in credentials; you may, however, create a password for your Room Alert for extra security. Navigate to Settings Security to open the Security Settings screen. Password 1. In New Password, you may create a log in password of up to 15 alphanumeric characters for your Room Alert. TIP Use only letters and numbers in your log in password no special characters, please. 2. Re-enter the password in the Confirm Password field to verify. 3. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. NOTE If you forget your password, you can reset your Room Alert settings to the factory defaults. Please see the How To Reset Room Alert To Factory Defaults section of this manual for more information. There is no other alternative. When you reset to defaults, you lose all of your previously configured settings, including password security. Room Alert User s Guide 33
Username ( Room Alert 4E) In addition to a password, you may, if you wish, configure a username for your Room Alert 4E. 1. In New Username, you may create a username of up to 8 characters. 2. In New Password, you may create a log in password of up to 15 characters. TIP Use only letters and numbers in your log in username and password no special characters, please. 3. Re-enter the password in the Confirm Password field to verify. 4. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. NOTE If you forget your username or password, you can reset your Room Alert settings to the factory defaults. Please see the How To Reset Room Alert To Factory Defaults section of this manual for more information. There is no other alternative. When you reset to defaults, you lose all of your previously configured settings, including username and password security. 34 Room Alert User s Guide
Ping ( Room Alert 4E) You may configure up to eight IP addresses to ping from your Room Alert 4E in this screen. Room Alert will send a ping to those addresses to check if the host is reachable. If the host is up, the ping will return as successful and register a normal state; if the host is down, or Room Alert cannot reach it, the ping will return as failed and register an alarm state. Navigate to Settings Ping to open the Ping Settings screen. Ping Configuration 1. In Retry Count, you may enter the number connection attempts Room Alert will make before an alarm condition is generated. The default is 1. 2. In Timeout, you may enter the number of seconds to wait for a reply to the connection attempt. Ping Host Addresses 3. In the Ping Host Addresses table, you may enter up to 8 IP addresses. The default for each is 0.0.0.0. 4. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. Room Alert User s Guide 35
Advanced You may configure a number of advanced options here, including Status screen defaults, Device ManageR Push, time & date, and trace output. Navigate to Settings Advanced to open the Advanced Settings screen. The Advanced Settings screen has 4 to 5 sub-tabs, depending on your Room Alert model: General Device ManageR Configuration Date & Time Configuration Trace Configuration WiSH Sensor Options (legacy feature for legacy model Room Alert 32W) 36 Room Alert User s Guide
General Navigate to Settings Advanced General to open the General screen, where you may set defaults for the Status screen. 1. In Refresh Rate enter the number of seconds you would like the Status screen to refresh at. You may enter a value from 5 to 65535. The default is 60 seconds. 2. In HTTP Port, you may change the port number your web browser uses to connect to your Room Alert s web interface. It uses port 80 by default. 3. In Temperature Scale, you may choose Fahrenheit or Celsius from the drop-down list. Fahrenheit is the default. 4. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. Room Alert User s Guide 37
Device ManageR Push Configuration Navigate to Settings Advanced Device ManageR Configuration to configure settings for the unit to push to Device ManageR. By default, Device ManageR queries your Room Alert for sensor values at defined intervals. However, you may configure your Room Alert to proactively send sensor updates to Device ManageR by enabling Device ManageR Push. Enabling Device ManageR Push is an advantage for two reasons: Your Room Alert can communicate with Device ManageR from a remote network without requiring complex firewall rules on the remote network. Firewalls typically allow outgoing connections while blocking incoming connections. Your Room Alert can immediately send an update to Device ManageR when it detects an alarm, regardless of any intervals you have configured either in this section or in the Device ManageR discovery interval. To enable Push to Device ManageR from your Room Alert: 1. Select Enable Push. 2. In Server IP Address, enter the IP address of Device ManageR s host system. 3. In Server Port, enter the port Device ManageR uses. The default is 8080. 4. In Push Interval, choose the number of minutes you would like between pushes when no alarms are detected. 5. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. 38 Room Alert User s Guide
Time & Date Configuration Navigate to Settings Advanced Date & Time Configuration to configure the time and date defaults for your Room Alert. 1. In Time Zone, select your time zone from the drop-down list. Greenwich Mean Time (GMT) is the default 2. In Time Display, you may select the 12 or 24 hour format from the drop-down list. The 24 hour setting is the default. 3. In Time Format, you may select either the MM/DD/YY or DD/MM/YY date format from the drop-down list. Month first (MM/DD/YY) is the default. 4. Select Enable Daylight Savings if you would like your Room Alert time setting to compensate by +1 hour for daylight savings time. Time Server 5. In IP, you may leave Room Alert s default Network Time Protocol (NTP) server, time.nist.gov, or enter another time server IP address. To use a different IP address, you must check Enable custom time server, located just above this field. 6. However, if you d rather enter your NTP hostname, select Resolve Host Name. Room Alert User s Guide 39
When the DNS Resolver dialog box opens, enter the hostname of your time server and select Resolve. After the resolver successfully translates the hostname into an IP address, select Insert to put that IP address into the IP field of the Date & Time Configuration screen. 7. In Time Server Auto Refresh, you may select how often Room Alert automatically synchronizes with your time server. You may leave the default, 24 Hours, or choose another interval, as frequent as 10 minutes, from the drop-down list. You may also disable time synchronization by selecting Disabled from the drop-down list. You may manually synchronize the time by selecting Update Now. Clicking this button does not affect the Auto Refresh interval. 8. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. 40 Room Alert User s Guide
Trace Configuration Navigate to Settings Advanced Trace Configuration to configure your Room Alert for trace output, which is useful for troubleshooting. Trace output shows the communication between your Room Alert and your mail server, as well as other information, such as the current firmware version, IP address, MAC address, and requests to web pages. To configure trace output: 1. Select Enable. 2. In Port, you may leave the default port, 143, or enter another port number. 3. Select Save Settings at the top or bottom of the page. Your Room Alert will automatically reboot and commit your changes. You may then use any standard telnet or terminal application to view the trace on the configured port. Room Alert User s Guide 41
Updating & Troubleshooting Your Room Alert How To Download Firmware & Software Updates From RoomAlert.com Software and firmware updates are available at your RoomAlert.com account. To download: 1. Log in to your account at RoomAlert.com. TIP If you ve forgotten your password, select the Forgot Password link on the log in page and follow the on-screen instructions. 2. Select Downloads in the navigation bar to the left of your screen to open the Downloads page. There you ll see the software and firmware products you are currently enabled for. The available options are based on the registered AVTECH products for your organization. 3. To download, click the Download button next to the appropriate product. How To Update Room Alert s Firmware 1. Download and save the most recent firmware update for Room Alert from your account at RoomAlert.com. 2. Open AVTECH s Device ManageR software or Device Discovery utility. (If you don t already have one of them installed, you may download it from your customer account.) 3. Select your Room Alert monitor from the list of discovered devices. 4. In Device ManageR, select the Update Firmware link shown under the product name. Or, in Device Discovery, select the Update button at the top right of the screen. 5. Then follow the on-screen instructions to complete the update. TIP IMPORTANT: Be sure that there are no web browsers accessing your Room Alert monitor from anywhere on your network before uploading the firmware as this could cause the firmware update to be incomplete or become corrupted. How To Discover Room Alert When Your Network Blocks UDP Broadcasts If your network blocks UDP broadcast packets on port 30718, AVTECH s Device ManageR or Device Discovery might not be able to automatically locate the Room Alert monitor. To manually discover your Room Alert, use the Advanced Discovery option: 1. Open AVTECH s Device ManageR software or Device Discovery utility. (If you don t already have one of them installed, you may download it from your account at Room Alert.com.) 42 Room Alert User s Guide