SANCTUARY SPA OWNER S MANUAL INSTALLATION GUIDE

Manufactured by: MTI Whirlpools, Inc. www.mtiwhirlpools.com 670 N. Price Road Sugar Hill, GA 30518 800 783 8827 770 271 8228 Fax 800 438 8827 Copyright 2004 by MTI Whirlpools, Inc. Modification Rights Reserved. MTI WHIRLPOOLS

MTI WHIRLPOOLS SANCTUARY SPA OWNER S MANUAL INSTALLATION GUIDE Installer: this booklet must be given to the product owner. Please note important information below: Distributor Name Model # Manufacturer s Date Registration #

OWNER S MANUAL AND INSTALLATION GUIDE Thank you for choosing the MTI Sanctuary Hydrotherapy Tub. You have purchased the best-built acrylic hydrotherapy tub in America. The instructions in this booklet will provide you with the information you need to install and operate this unit. Our customer service department is also available to answer any additional questions you may have pertaining to the installation and operation of this unit. 1 The commercial warranty for this product is included with the equipment. Please fill out the provided Warranty Registration Card and return it to the manufacturer. Failure to do so may disrupt warranty coverage. Call 1-800-783-8827 to speak to our Service Department.

OWNER S GUIDE A. PARTS AND FEATURES 5 4 6 3 2 10 1 7 11 8 12 Shown with chrome filter spout and optional handheld shower with diverter. STANDARD FEATURES 1. Air system control 8. Hand wand 2. On / Off control 9. Cable driven drain control* 3. Chromatherapy LED light control 10. Point-massage jets (10) 4. Detergent dispenser / Air volume control 11. Air jets (20) with 120 jet streams* 5. Breda backflow prevention valve 12. Suction / Intake (2)* 6. Simple Touch on / off switch 13. Pump / motor* 7. High-flow faucetry 14. Air blower* *Features not shown in diagram

B. TUB USE The Sanctuary Hydrotherapy Tub is recommended for relaxing thermo-air baths and hydrotherapy massage baths. Use the air system to relax the body and prepare for further bodywork, use the point-massage jets to warm up the muscle tissues for deep tissue massages, and use the hand wand to perform lymphatic drainage and treatments. DO NOT RUN PUMP UNLESS WATER IS FILLED UP ABOVE THE JETS ALWAYS CHECK WATER TEMPERATURE BEFORE ENTERING TUB MTI recommends use of water soluble bath products only. As with any hydrotherapy tub, oil based products may decrease the effectiveness of cleansers and could lead to bacterial buildup on the tub and its components. Note to therapists: The features on this tub are fully adjustable to allow you to create the ideal pressure, pace, and rhythm for each individual client. Be sure to interview each client before the session so that you may provide the appropriate stimulus and achieve the best possible outcome. Communication during the session may also help you monitor the client s condition. Read the following sections carefully so that you can master the capabilities and features of this tub. AIR SYSTEM CONTROL The air system capabilities range from a light, relaxing bubble effect to a rapid, invigorating bath. The air system is controlled by a deck mounted control panel that allows the system to be adjusted to any level in between or to a wave program that pulsates back and forth between the light and rapid air settings. Every 24 hours, a drying cycle will automatically start the blower for one minute. This cycle is designed to purge any remaining water out of the patented check valves located in each individual air jet. To re-set the 24-hour cycle, unplug the blower and plug it in again. 24 hours later, and every 24 hours after, this drying cycle will come on. Do not be alarmed when you hear your tub seem to turn on by itself. The blower will automatically shut off after one minute. 3 Tips for the therapist: The air system is an ideal way to warm up the soft tissue to prepare for deeper bodywork. It is a good way to start a hydrotherapy massage. The light bubbling jet action in the air system helps to promote circulation. JET SPEED CONTROL Water pressure in the large jets may be adjusted from a very high-pressure massage to a low, relaxing current by turning the air volume control knob. Each individual jet may be turned off by pressing in on the jet eyeball and turned on by pulling the eyeball out. Closing off jets provides more pressure to those jets that remain open. Additionally, each jet may be manually adjusted in different directions. Tips for the therapist: The large jets in the tub are ideal for giving deep tissue massage. Use of these jets can help to release muscle tension and prepare the body for the more precise work of the hand wand. If the client requires additional pressure in one area, close off the other jets by pushing them in. This will divert the water pressure to the remaining open jet(s) and allow for even deeper pressure. Note: always leave at least 3 jets open. HAND WAND NOTE: Fully submerge the head of the hand wand under water before turning on the pump. Failure to do so could cause water to spray around the room and may disturb the client.

The massage hand wand is powered by the pump. When the pump is operating, a steady stream of water will flow through the hand wand hose. To adjust the pressure of the hand wand during operation, twist the handle located near the end of the hand wand. For extra deep pressure, close off each of the individual jets so that all water pressure is diverted to the hand wand. Turn off water flow to hand wand after each use. Tips for the therapist: The hand wand is designed to allow the technician to give precise treatments to the body. It can be used for lymphatic drainage treatments or to apply pressure to specific trigger points. In order to perform deep tissue lymphatic drainage treatments, water pressure should be applied from the extremities towards the heart. Such treatments should only be performed by a certified, licensed professional. LED CHROMATHERAPY LIGHT CONTROL The LED chromatherapy light is a digital color changing light that produces fully saturated color and color changing effects. To operate the LED light, depress the LED control button located on the deck of the tub. Push the button again to move to the next of the 7 preset light shows. DESCRIPTION OF LIGHT SHOWS: Slow color wash: Color transition gracefully from color to color, cycling through the entire color wheel. Each color takes about 3 minutes. 4 Fast color wheel wash: Colors transition from color to color, cycling through the entire color wheel. Each color cycles about 1 minute. Slow random color: Colors step or jump from one color to the next in random order. Each color duration lasts about 10-15 seconds. Fast random color: Colors step or jump from one color to the next in random order. Each color duration lasts about 5 seconds. High-speed random color: A rapid series of intense flashes of varying colored light. Cross fade: Colors cycle back and forth gracefully between blue and green. Total cycle lasts 1 minute. Fixed color: Static display of a single color. Available colors include white, pink, lavender, light blue, dark blue, light green, and dark green. IN-LINE HEATER (optional) The factory installed in-line heater is designed to MAINTAIN the temperature of the water during the hydrotherapy bath. The heater is not designed to heat cold water. The heater will activate with the pump. No external switch is required. The thermostat is pre-set at 102º F. HANDHELD SPRAYER (optional) The handheld sprayer is controlled by a chrome, high-flow diverter located next to the sprayer. To divert water from the faucet spout to the hand sprayer or vice versa, push the diverter knob. The sprayer may be adjusted to different settings by twisting the showerhead. The handheld sprayer is a useful tool to help rinse the tub off after cleaning.

C. TUB CARE AND CLEANING CLEANING YOUR TUB After each use, MTI recommends first turning on the air system for one minute to expel any remaining water from the air system. Then, run the Simple Touch system (see instructions below). Finally, wipe down the tub (see instructions below). SIMPLE TOUCH CLEANING SYSTEM OPERATING INSTRUCTIONS MTI recommends flushing the tub after every use. 1. After completely draining the tub, close all jets by simply pushing in the jet nozzles. Turn off water flow to hand wand. Leave the drain open. 2. Open detergent dispenser cap and pour in cleaning solution. Cleaning solution options are: 2 oz. MTI Fresh Wave cleaning solution (recommended) OR 1 cup white vinegar. 3. Depress the on/off button, which activates the Simple Touch System. 4. The Simple Touch System will run for three minutes, circulating a mixture of water and cleaning solution through the air line, water line and pump. Residue will be flushed out through the suction intake and down the drain. NOTE: It is normal for some water to exit around the jets and through the jet nozzles. 5. Once the system shuts off, turn on the hand wand control to allow any remaining water to drain. 6. Open the jets. 5 CLEANING IINSTRUCTIONS FOR THE ACRYLIC SHELL The Lucite cast acrylic surface of this tub is among the glossiest, most durable surfaces available. Its hard, non-porous surface prevents dirt from accumulating and resists stains better than other materials. With normal use, Lucite cast acrylic will retain its beauty with only a minimal amount of care. To maintain the high gloss, elegant look of the Lucite cast acrylic surface, follow these simple steps: 1. Use common household, non-abrasive cleaners for most cleaning jobs (examples include: Greased Lightning, Lysol Basin Tub & Tile cleaner, Glass Plus, Simple Green, Mr. Clean, Top Job or a mild dishwashing detergent such as Ivory Liquid). Follow manufacturer s directions and precautions. Rinse well and dry with a soft, clean cloth. 2. Never use abrasive cleaners. 3. Do not allow your Lucite cast acrylic to come into direct contact with nail polish, nail polish remover, Wintergreen oil, dry cleaning solution, lacquer thinners, gasoline, pine oil, etc.

4. Remove dust and dry dirt with a soft, damp cloth. 5. Clean grease, oil, paint or ink stains with isopropyl (rubbing) alcohol. Dry with a clean, soft cloth. 6. Avoid using razor blades or other sharp objects that may scratch the surface. Small scratches can be removed by applying a thin coat of automotive paste wax and buffing lightly with a clean cloth. For deeper scratches, sand the surface lightly with a 400 grit wet or dry paper and buff with a fine grit buffing compound. 6 PERIODIC DEEP CLEANING SOAK MTI recommends completing this procedure once daily preferably overnight. 1. Open all jets and fill the tub with water to 1" above the highest jet. 2. Add cleaning solution to the water. Cleaning solution options are: 2 oz. MTI Fresh Wave cleaning solution (recommended) OR 1 cup white vinegar. 3. Turn on the pump, the air system and the hand wand for 1-2 minutes. 4. Turn off the pump, the air system and the hand wand. 5. Let soak (overnight, or at least 10 minutes) 6. Drain the tub. 7. Scrub the interior of the tub with a non-abrasive cleanser (see recommended cleaners in the cleaning your acrylic shell section.) 8. Push the Simple Touch on/off button (no cleanser is needed this is a rinsing step). D. SAFETY PRECAUTIONS WARNING: When using electrical products, basic precautions should always be followed, including these: (Please read and follow all directions!) 1. DANGER: To reduce the risk of injury, do not allow children or sick persons to use this product unless they are supervised at all times. 2. This MTI hydrotherapy tub is designed solely for the uses described in this manual. Do not use attachments not recommended in this manual without first consulting the manufacturer. 3. Do not drop or insert any object into any opening. 4. Do not operate this tub without the guard over the suction (water intake). This guard is a safety device that reduces the potential hazard of hair or body entrapment. Keep hair and body away from suction guard when pump is running. 5. Anyone under a doctor s care, pregnant or whose health is poor should check with a physician before using any whirlpool bath system. 6. Recommended length of hydrotherapy bath is no more than 25 minutes. If dizziness or nausea occurs or a headache develops, exit the tub at once and cool down. If symptoms persist, get medical attention and consult a doctor before using any whirlpool system. 7. Do not use immediately after eating or while under the influence of drugs or alcohol. 8. Before servicing the unit, shut off ALL electrical outlets, as more than one may be energized.

INSTALLATION GUIDE Read all requirements and instructions before installing the tub 3 71 4 " C 3 17 4 " 3" 1 11 4 " A 21" 26" B 1 35 2 " 4" D Floor Location for Incoming Hot and Cold Water Lines Floor Location for Electrical Supply Lines A. REQUIREMENTS LOCATION REQUIREMENTS See diagram above for proper location of electrical and water supply lines. Blower Pump Proper installation is the responsibility of the tub owner. The installation location must have: 1. A water heater set to deliver a maximum of 120º F (49º C) water to the tub. Depending on frequency of use and amount of fill, an above average size water heater may be required. 2. Access to hot and cold water supply and drain. 3. At least 2 grounded 3 prong, electrical ground fault circuit interrupter (GFCI) protected outlets. 7 If ordered as a drop-in unit (without frame and skirt), the tub must be framed on a level surface to allow for proper drainage. NOTE: Air system is protected by a high-density foam bedding compound, which eliminates the need for wet bedding, assuming the floor is perfectly level. ELECTRICAL REQUIREMENTS This tub comes with a 3 HP, 110-volt pump/motor that draws 14.4 amps and is powered by a power supply cord with a 3-prong ground plug. It requires a 20 amp, grounded 3-prong, GFCI protected outlet. The LED light draws one amp of power and can be plugged into the same outlet as either the pump/motor or the air system. The blower for the air system uses 10 amps of power and should be powered by a separate 15 amp, 110 VAC GFCI circuit. The Simple Touch cleaning system draws one amp of power and can share an outlet with the air system or pump.

MTI recommends use of a circuit breaker. If a mating GFCI outlet is not already available, it is the personal responsibility and obligation of the customer to have the properly grounded GFCI outlet installed by a qualified electrician. It is the responsibility of the electrician to take any necessary precautions to protect electrical connections depending on the particular wet room application. The electrical supply lines should be located as indicated in the diagram on page 7. If uncertain if the tub is properly grounded, check with a qualified electrician. PLUMBING REQUIREMENTS This tub should be plumbed according to local plumbing codes. All plumbing connections should be made by licensed, qualified plumbers. 3 4" supply lines must be located under the spout and mixing valves see diagram on page 7 for location. (Do not use 1 2" supply lines this will cause the tub to fill slowly). A 1 1 2" or larger drain line must be located under the tub drain. 8 B. INSTALLATION INSTRUCTIONS WARRANTY RELATED INSTRUCTIONS This tub was water tested at the factory and found to be fully operational and leak free prior to shipping. Freight handling and job site exposure may have deteriorated the tub s condition. This unit must be tested for operation and leaks PRIOR TO enclosure/final installation. Failure to do so will void the warranty. BEFORE INSTALLING: Inspect tub thoroughly. 1. Damage from shipping or delivery must be reported to carrier immediately. Do not install the damaged tub. 2. Factory defect must be reported to manufacturer before tub is installed. Defects claimed after installation will exclude warranty. CAUTION: DO NOT LIFT TUB BY PIPING OR PUMP. To Do So May Cause Damage Not Covered By Warranty. Always protect tub from construction damage by using a protective cover. Damage, including chips and scratches, incurred at the jobsite is excluded from warranty. Do not store in temperatures below 30º F. Proper waste and overflow installation is the responsibility of the installer. MTI does not warrant leaks associated with improper waste and overflow installation. There are many possible ways to install your new MTI hydrotherapy tub, and some may require different framing than the following instructions. A tub ordered complete with pre-leveled frame, skirting and air system is ready for turnkey installation. The pre-leveled frame assures that the tub will be of uniform height; the high-density foam used to protect the air system also functions as a bedding compound; and the removable skirting provides pump and blower access. For drop-in units, however, keep in mind that the framing should always provide a level surface for the rim of the tub and sufficient space below for bedding compound. Access must be provided to the tub pump and blower for installation and future servicing. For drop-in applications, such as custom tiling, an access panel must be built into the installation. The access panel must have a minimum size of 16" x 14". It is the responsibility of the installer to comply with local plumbing codes regarding pump and plumbing access.

TUB MUST BE WATER TESTED FOR OPERATION AND LEAKS PRIOR TO ENCLOSURE OF SURROUNDING AREAS. FAILURE TO DO SO WILL VOID WARRANTY. (See instructions on page 12 of manual) INSTALLATION INSTRUCTIONS FOR TUB WITH FRAME AND SKIRT A. UNPACK TUB 1. Remove tub from shipping carton. Remove all protective packaging materials such as tape and shipping pads. 2. Read entire manual before proceeding. 3. Carefully remove both end panels by unsnapping white screw caps and removing 4 screws securing each end panel. Set end panels aside until installation is complete. B. CONNECT WATER SUPPLY The tub must be plumbed according to local plumbing codes. All plumbing connections should be made by licensed, qualified plumbers. 1. Connect hot and cold water lines to 3 4" copper pipe on the supply lines. See diagram on page 7 for location of incoming water lines. 2. Tee off incoming cold water supply line and tie into the pre-installed 1/2" copper line which connects to the solenoid valve. 3. Clean out any debris from the plumbing lines prior to final enclosure of the tub. 4. Connect the drain to 1 1 2" or larger drain line. C. CONNECT POWER SUPPLY All power must be installed by a qualified electrician. 1. Plug the pump into a 20 amp grounded, 3-prong, GFCI protected outlet. Do not plug the pump and blower into the same outlet. 2. Plug the blower into a 15 amp grounded, 3-prong, GFCI protected outlet. 3. Plug the LED light and Simple Touch into the open outlet sockets, each with either the pump or the blower. All four electrical components should be plugged into the 2 separate outlets. D. WATER TEST THE TUB See directions on page 12 of this guide. E. COMPLETING INSTALLATION 1. Replace end panels. 2. Check the electrical requirements. Be sure that you have the correct electrical supply and the recommended grounding method. See Electrical Requirements. 3. Check to be sure that all parts are now installed. If there is an extra part, go back through the steps to see which step was skipped. 4. Check to be sure that you have all of your tools. 5. Dispose of/recycle all packaging materials. 6. Check to be sure that the water faucets are working. 7. Check for leaks around the faucet and the drain. 8. Use a mild solution of liquid household cleaner and warm water to remove waxy residue caused by the protective shipping material. Dry thoroughly with a soft cloth. For more information, see the Cleaning Your Tub section of this guide. 9

MTI COMMERCIAL WARRANTY This warranty is effective for any MTI Sanctuary Hydrotherapy tub manufactured after January 1, 2004 and is in lieu of all other warranties A) Parts and System Warranty: MTI warrants the acrylic surface finish of the tub shell not to peel, crack, blister, or delaminate for a period of two (2) years. MTI also warrants the pump, motor, air blower, and standard whirlpool components including the plumbing system against malfunction, leaking, or defects in material or workmanship for a period of two (2) years from date of purchase provided the tub is water tested prior to final enclosure of the unit. All air system controls and mechanisms are subject to their manufacturer s warranties. Other factory installed accessories are specifically excluded from this warranty, but may be covered under their original manufacturer s warranty (see section B). B) Options and Accessories Warranty: MTI warrants options and accessories for one (1) year for parts only against defects of material or workmanship. Replacement parts shall assume the remaining warranty period for the parts replaced. Valves and accessories installed and sold by MTI carry their own warranty from the original manufacturer. C) Labor Warranty: MTI will only cover labor fees for service issues covered completely as discussed in this warranty for one (1) year after the date of purchase. See section F for service order guidelines. D) Warranty Limitations: Your warranty is void if unit is not water tested and inspected prior to final enclosure. Our warranty does not cover defects, damage, or failure caused by carrier, installer, user, or other person. Chips, cracks, and scratches can be repaired by a qualified technician at the owner/user s expense. We do not cover the following: careless handling, modification of any type for any reason, improper installation, connections supplied by the installer, improper voltage supply/ electrical modifications, misuse, incorrect or improper maintenance, incorrect or inadequate water use, use of improper cleaners, or extraordinary acts such as earthquakes, hurricanes, lightning, floods, hail, etc. 10 E) Extent of Warranty: This warranty extends only to the original consumer/purchaser of the MTI Whirlpool product when purchased and originally installed within the boundaries of the USA. The warranty terminates after transfer of ownership or if tub is installed or relocated outside the boundaries of the USA by the original consumer/purchaser prior to the expiration of the warranty period. F) Warranty Performance: In the event of any malfunction or defect covered under the terms of this warranty, a Factory Authorized Service Agent of MTI Whirlpools will repair the MTI product. To obtain service contact the MTI Service Department for an agent in your area and issuance of a service order number. No work/payment will be made without an authorized service order number. There will be no charge for parts, labor, or freight costs for parts necessary to repair the tub under the warranty. Written notice of any malfunction or defect must be given within ten (10) days of the time the malfunction was discovered, and must be accompanied by the pump serial number to verify purchase date. Notice must be given to MTI Whirlpools, 670 N. Price Road, Sugar Hill, GA 30518, ATTN: Service Department. MTI reserves the right to inspect the malfunction or defect on site and determine the appropriate course of action. G) Acts Invalidating Warranty: Inspecting the unit prior to installation is the responsibility of the installer(s) or person(s) acting on behalf of the tub owner. They are responsible for ensuring that the unit is free of defect or damage. Our shipping container advises the installer of this responsibility. MTI is not responsible for failure or damage that should have been discovered, repaired and avoided by proper inspection and testing prior to installation. Damage that occurred in transit is the responsibility of the carrier. The owner/installer must open and inspect the unit for damage when it is delivered. It is the responsibility of the installer, contractor, or owner to install the unit properly, allowing access for service. Unit must be water tested prior to enclosure. Damage occurring to the unit during installation is the responsibility of the installer and after the installation is the responsibility of the owner. H) Disclaimers/Implied Warranty: MTI Whirlpools is not responsible for incidentals or consequential damages/losses from any cause such as water damage to carpeting, floors, or ceilings. Optional equipment not originally manufactured by MTI, dealer or installer equipment is not covered. Defects that should be detected before installation are not covered. This limited warranty does not include labor, transportation, or other costs incurred in the removal and/or reinstallation of the original unit or replacement unit. Costs related to obtaining access for repair are not covered. The foregoing warranty is EXCLUSIVE and in lieu of all other warranties, including any other warranty of quality, express or implied, and including any warranty of merchantability, or any warranty of fitness for any particular purpose. Customer Service: For emergency, on-site service, contact the MTI service department at 800-783-8827.

TROUBLESHOOTING The following are some common solutions to possible problems with your spa. For more detailed information, contact MTI s Service Department 1-800-783-8827. TUB PUMP/MOTOR WON T TURN ON Check the following: 1. Check the connection. Be sure pump is plugged in. Test outlet for power by plugging in another appliance to see if it works. 2. Check to be sure that the on/off switch is connected to the pump. 3. Check to be sure that a fuse has not blown or the circuit breaker has not tripped. 4. Check that the reset button on the GFCI has not tripped. If this problem persists, you may need to call an electrician. TUB WON T DRAIN Is the drain clogged? Is the drain plug adjusted correctly? See drain installation instructions to verify proper installation. TUB MAKES NOISE Is the water level too low? TUB LEAKS Check caulking around tub for leaks. Check plumbing for leaks. Is water splashing out of the tub? The tub may be too full. Drain some water out of the tub. Water level should be just above the highest jets. Is leaking present around the pump? 1. Tighten large union nut rings on PVC On/Off Control 115VAC Power Supply Cord line to pump. These may have loosened Union Nuts during shipment or installation. These Air line need to be hand tight only. 2. Remove both unions and check the rubber O rings for proper seating. Replace unions hand tight. 11 LITTLE OR NO ACTION FROM THE JETS Pump Motor Open air volume control to allow air to mix with water. Check each jet to assure that they are all set to the open position by pulling the inner eyeball of the jet. Note: Each jet may be shut off individually.

LED LIGHT NOT WORKING Ensure bulb is secure in housing. Check to see that clear air line is connected to the bottom of the on/off button for the light as well as the electronic box. Be sure the electrical box is plugged in. Check to be sure outlet works try plugging in a lamp or other electrical appliance. SYSTEM ARIA (AIR SYSTEM) NOT WORKING Verify that the electronic touch control is connected to the blower. Make sure the blower is plugged into a working receptacle. FACTORY INSTALLED HEATER NOT WORKING Be sure that both the heater AND the pump are properly plugged into a GFCI outlet. The heater has an internal switch to operate only when the pump is in operation. Be sure to start by filling the tub with hot water. The heater installed on your MTI hydrotherapy tub is designed to maintain the water temperature at 102º F. It will not effectively raise the temperature of cold water. Check that the indicator light is on when the pump is running. 12 RUST OR GREASY SUBSTANCE IN NEW TUB Some construction debris is commonly found in the plumbing lines of a new tub. Such debris typically washes away after running water passes through the pipes a few times. If the condition persists, there may be sediments in the water heater of the building. Drain the water heater according to manufacturer s instructions and clean the whirlpool system as described in Cleaning Instructions. ATTENTION INSTALLER!!! This whirlpool tub was water tested at the factory and found to be fully operational and leak free prior to shipping. Freight handling and job site exposure may have deteriorated the tub s condition. This tub must be tested for operation and leaks PRIOR to enclosure of surrounding areas. Failure to do so will void warranty. TEST PROCEDURES 1. Fill tub to overflow and examine all fittings carefully for leaks WITHOUT PUMP RUNNING. 2. Turn on pump and check all fittings carefully for leaks while operating. 3. Make sure all optional equipment is functioning properly. 4. If any leaks or operating problems are discovered, do not complete installation until problems are resolved. MTI will not be responsible for any costs involved with removing or reinstalling the tub, or for the costs of any surrounding materials. WARNING: DO NOT RUN PUMP DRY!