Services withdrawal: Declaration of plan to discontinue lease, rental, and maintenance services for selected machines

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IBM Canada Ltd. Withdrawal Announcement A15-0488, dated July 14, 2015 Services withdrawal: Declaration of plan to discontinue lease, rental, and maintenance services for selected machines Table of contents 1 Overview 2 Description 11 Corrections Overview Periodically, IBM (R) provides notice to customers of plans to terminate services for machines under an IBM Agreement. At this time, we are providing notice that selected machine types, models, and features will be discontinued from maintenance services. IBM will send no further correspondence of this nature for these machine types, models, features, or RPQs. Effective dates Original equipment manufacturer (OEM) machine types and models List A - February 29, 2016 List B - July 31, 2016 List C - September 30, 2016 Original equipment manufacturer (OEM) features only List A - February 29, 2016 List B - July 31, 2016 Original equipment manufacturer (OEM) RPQs only List A - October 31, 2015 OEM Features and Chassis parts List A - July 31, 2016 IBM machine types and models List A - October 31, 2015 List B - November 30, 2015 List C - January 31, 2016 List D - March 31, 2016 List E - April 30, 2016 List F - October 31, 2016 List G - November 30, 2016 List H - January 31, 2017 List I - February 28, 2017 List J - April 30, 2017 IBM Canada Ltd. Withdrawal Announcement A15-0488 IBM is a registered trademark of International Business Machines Corporation 1

List K - May 31, 2017 List L - November 30, 2017 List M - January 31, 2018 Description Withdrawn machine types, models, features, and RPQs Original Equipment Manufacturer (OEM) machine types and models IBM will withdraw from its maintenance agreements the IBM machine types and models for the OEM products listed below. List A Effective February 29, 2016 Manufacturer Description 2053 434 CISCO DS-C9134-K9 MDS 9134 SWITCH 2053 S34 CISCO DS-C9216A- K9 MDS 9140 SWITCH List B Effective July 31, 2016 Manufacturer Description 9988 G09 IBM Solution Customer Loyalty Kiosk List C Effective September 30, 2016 Manufacturer Description 0696 QJ1 Wincor Nixdorf Casino Jackpot Payout Machine 0696 2AW Wincor Nixdorf Cash Only ATM - 0696 4AW Wincor Nixdorf Cash Only ATM - 0696 4AX Wincor Nixdorf Cash Only ATM - 0696 4BW Wincor Nixdorf Cash Only ATM - 0697 6AS Wincor Nixdorf Drive Up ATM - 0697 8AS Wincor Nixdorf Drive Up ATM - 0697 8AZ Wincor Nixdorf Drive Up ATM - IBM Canada Ltd. Withdrawal Announcement A15-0488 IBM is a registered trademark of International Business Machines Corporation 2

Original Equipment Manufacturer (OEM) features only IBM will withdraw from its maintenance agreements the IBM features for the OEM products listed below. List A Effective February 29, 2016 Machine type Feature number Manufacturer 2053 434 4002 CISCO 2053 434 4005 CISCO 2053 S34 4002 CISCO 2053 S34 4005 CISCO Description M9134PL8-4G= MDS 9134 8 PORT ACTIVATION KEY M9134PL2-10G= MDS 9134 10GB FEATURE M9134PL8-4G= MDS 9134 8 PORT ACTIVATION KEY M9134PL2-10G= MDS 9134 10GB FEATURE List B Effective July 31, 2016 Machine type Feature number Manufacturer 2062 D04 2040 CISCO 2062 E11 2040 CISCO 2062 D07 3000 CISCO Description 9500 9500 9500 Original Equipment Manufacturer (OEM) RPQs only IBM will withdraw from its maintenance agreements the IBM RPQs only for the OEM products listed below. List A Effective October 31, 2015 Machine type RPQ Manufacturer Description 2062 D04 8S0767 CISCO 2062 D04 8S0768 CISCO 2062 D04 8S0769 CISCO 12P 4G 24P 4G 48P 4G IBM Canada Ltd. Withdrawal Announcement A15-0488 IBM is a registered trademark of International Business Machines Corporation 3

Machine type RPQ Manufacturer Description 2062 D07 8S0767 CISCO 2062 D07 8S0768 CISCO 2062 D07 8S0769 CISCO 2062 E11 8S0767 CISCO 2062 E11 8S0768 CISCO 2062 E11 8S0769 CISCO OEM Features and Chassis parts List A 12P 4G 24P 4G 48P 4G 12P 4G 24P 4G 48P 4G IBM will withdraw from its maintenance agreements the chassis parts for the OEM products listed below, effective July 31, 2016. For machines affected by Feature and Chassis part withdrawal, the basic 2054 machine type chassis remains eligible for the maintenance support. However, in the event of a failure determined to be caused by these parts, IBM will be unable to respond with repair actions. If you are uncertain if your device is affected by the OEM Features and Chassis Parts listed in this withdrawal notice, you can run a "show hardware" command which will provide the hardware detail of each device. To migrate to recommended replacement, contact your IBM representative. Machine type Manufacturer Manufacturer's part number 2054 E04 CISCO 2054 E07 CISCO 2054 E11 CISCO Description 9506 9509 9513 IBM s and models IBM will withdraw from its lease, rental, and maintenance agreements the machine types and models listed below. List A Effective October 31, 2015 System p (R) products 0206 MSU 9076 204 9076 207 9076 306 9076 55H IBM Canada Ltd. Withdrawal Announcement A15-0488 IBM is a registered trademark of International Business Machines Corporation 4

List B Effective November 30, 2015 Storage Products - Disk 3581 H17 3958 DE2 4002 AX2 4002 BC4 4002 C4B 4002 C5A 4002 X2A List C Effective January 31, 2016 System p products 7036 P16 7039 651 7316 TF1 8842 IC7 8842 I8C 8842 RTA 8842 RTB 8842 RTC 8842 RTD 8842 RTE 8842 RTG 8842 RTJ 8842 RTK 8842 RTM 8842 RTN 8842 RTQ 8842 RTR 8842 RTU 8842 RTV 8842 RTX 8842 RTY 8842 21X 8842 4TA 8842 4TB 8842 4TC 8842 4TD 8842 4TE 8842 4TG 8842 4TJ 8842 4TK 8842 4TM 8842 4TN 8842 4TQ 8842 4TR 8842 4TV 8842 4TX IBM Canada Ltd. Withdrawal Announcement A15-0488 IBM is a registered trademark of International Business Machines Corporation 5

8842 4TY 8842 42A 8842 42B 8842 42C 8842 42D 8842 42E 8842 42G 8842 42J 8842 42K 8842 42M 8842 42N 8842 42Q 8842 42R 8842 42V 8842 42X 8842 42Y 9112 265 9114 275 9124 720 List D Effective March 31, 2016 Appliance Solutions products 9235 32X 9235 34X 9235 3BX 9235 3DX 9235 42X 9235 43X 9235 44X 9235 45X 9235 4BX 9235 4CX 9235 4DX 9235 4FX 9235 62X 9235 6BX 9235 82X IBM Canada Ltd. Withdrawal Announcement A15-0488 IBM is a registered trademark of International Business Machines Corporation 6

List E Effective April 30, 2016 Storage products - Disk 2231 D1A 2231 D1B 2231 D3A 2231 D3B 2231 IA3 2231 IS3 2231 S2M 2231 S3M List F Effective October 31, 2016 System z (R) products 2086 A04 List G Effective November 30, 2016 Storage System products - Disk 1269 3S2 2851 I96 4002 AC2 4002 AC4 4002 AC5 4002 AG4 4002 AG5 4002 BC2 4002 BC5 4002 BY2 4002 BY4 4002 C2A 4002 C2B 4002 C4A 4002 C5B 4002 CY2 4002 G4A 4002 G5A 4003 M04 4003 M08 4003 M16 4003 M32 4003 R04 4003 R08 4003 R16 4003 S08 4003 S16 IBM Canada Ltd. Withdrawal Announcement A15-0488 IBM is a registered trademark of International Business Machines Corporation 7

4274 E08 4274 E16 4274 M02 4274 M06 4274 M11 List H Effective January 31, 2017 Storage products - Tape 3494 AX0 3494 B10 3494 B18 3494 B20 3494 CX0 3494 CX1 3494 D10 3494 D12 3494 D14 3494 D22 3494 D24 3494 HA1 3494 L10 3494 L12 3494 L14 3494 L22 3494 S10 System p products 0792 CTO 0792 HC1 0792 PAA 0792 32A 0792 32C 0792 32E 0792 32G 0792 32J 0792 32K 0792 32M 0792 32N 0792 32Q 0792 32R 0792 32U 0792 32V 0792 32X 0792 32Y 0793 CTO 0793 HC1 0793 38A 0793 38B 0793 38C 0793 38E IBM Canada Ltd. Withdrawal Announcement A15-0488 IBM is a registered trademark of International Business Machines Corporation 8

0793 38G 0793 38J 0793 38K 0793 38M 0793 38N 0793 38Q 0793 38R 0793 38U 0793 38V 0793 38X 0793 38Y 0793 39A 0793 39B 0793 39C 0793 39E 0793 39G 0793 39J 0793 39K 0793 39M 0793 39N 0793 39Q 0793 39R 0793 39U 0793 39V 0793 39X 0793 39Y 0793 40A 0793 40B 0793 40C 0793 40E 0793 40G 0793 40J 0793 40K 0793 40M 0793 40N 0793 40Q 0793 40R 0793 40U 0793 40V 0793 40X 0793 40Y 0793 41A 0793 41B 0793 41C 0793 41E 0793 41G 0793 41J 0793 41K 0793 41M 0793 41N 0793 41Q 0793 41R 0793 41U 0793 41V 0793 41X IBM Canada Ltd. Withdrawal Announcement A15-0488 IBM is a registered trademark of International Business Machines Corporation 9

0793 41Y 0793 42A 0793 42B 0793 42C 0793 42E 0793 42G 0793 42J 0793 42K 0793 42M 0793 42N 0793 42Q 0793 42R 0793 42U 0793 42V 0793 42X 0793 42Y List I Effective February 28, 2017 Storage products - Disk 2858 A10 2858 A11 2858 A12 2858 A20 2858 A21 2858 A22 List J Effective April 30, 2017 Storage products - Disk 2866 A21 2867 A21 List K Effective May 31, 2017 Storage products - Disk 2859 A10 2859 A20 IBM Canada Ltd. Withdrawal Announcement A15-0488 IBM is a registered trademark of International Business Machines Corporation 10

List L Effective November 30 2017 Storage products - Disk 4274 S34 4274 S36 4274 S56 4274 S58 List M Effective January 31, 2018 System i (R) Products 9402 600 9402 620 9404 600 9404 620 9406 600 9406 620 Trade-marks IBM, System p, System z and System i are registered trade-marks of IBM Corporation in the United States, other countries, or both. Other company, product, and service names may be trade-marks or service marks of others. Trade-mark owned by International Business Machines Corporation and is used under license by IBM Canada Ltd. Registered trade-mark of International Business Machines Corporation and is used under license by IBM Canada Ltd. (**) Company, product or service name may be a trade-mark or service mark of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only.additional terms of use are located at: Terms of use For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page http://www.ibm.com/planetwide/ca/ Corrections Corrected on December 14, 2015 Corrected products in List C in the Description section. Corrected on August 25, 2015 Correct the model number for machine type 7039 in the Description section. IBM Canada Ltd. Withdrawal Announcement A15-0488 IBM is a registered trademark of International Business Machines Corporation 11