Training for Hospitality Professionals Housekeeping Procedures Preparing a Housekeeping Trolley What is a housekeeping trolley? A trolley is used to carry cleaning materials,tools, supplies and linen which are necessary for housekeeping routines. The housekeeping trolley is also called room attendant cart/maid s cart. 1
Why is it important to set-up a housekeeping trolley? A well-stocked trolley is key to the efficiency of a room attendant. It helps room attendant to avoid wasting time looking for a cleaning item or making trips back to the pantry for more supplies. A housekeeping trolley helps organize the equipment and cleaning chemicals required for housekeeping routines. This helps prevent many safety hazards while servicing guest rooms. When and who sets up a housekeeping trolley? Trolleys are stocked by room attendants at the beginning of their shifts. Trolleys are typically stored in the floor pantry Trolleys are generally spacious enough to carry all supplies needed for full day housekeeping assignment except linen. Help me identify items which need to be placed on a housekeeping trolley. linen Toiletries Cleaning Chemicals Table Fan Kettle Telephone Drag and drop the correct items on to the housekeeping trolley and Submit 2
What are the typical contents of a housekeeping trolley? Cleaning Chemicals Cleaning Tools Linen Supplies & Amenities Click on each of the boxes for details Equipment Bags Cleaning Chemicals Name of Chemical R1 R2 R3 R4 R5 R6 R7 R9 Purpose of use Cleaning and sanitizing bathroom/toilet surfaces Cleaning and sanitizing general hard floors Cleaning window glasses and mirrors Cleaning and shining wooden furniture Air freshener for deodorizing working area, guest area and lobby Toilet cleaner, for removal of lime-scale deposits and stubborn stains Cleaning oil and grease from floors Cleaning all fittings and walls in bathroom Cleaning Tools Name of Tools Purpose of use 1.Toilet brush Used for cleaning WC unit 2.Dusting brush Used for dusting windows, walls and furniture 3.Floor mops Used for cleaning floor areas 4.Squeegue Used in bathroom cleaning for removal of excess water 6.Hand caddy Used for stocking all cleaning agents 7.Gloves Used for covering hands while cleaning bathroom. 8.Scrubbers/Sp Used on walls, tubs, toilet bowls, glass panels and tile onge surfaces for cleaning soap and dust build up. Used for polishing chrome fittings, mirror and glass 9.Wipes panels 10.Dry cloth Used for removing excess moisture or dust on surfaces 3
Linen Name of Linen Foot mats Bathroom mats Hand towels Face towels Bath towels Bath robe Bed sheets Duvet cover Pillow cases Purpose of use Mats placed in the bedroom on the foot of the bed Mats placed on the bathroom floor Small towels placed in the vanity area of the bathroom for wiping hands Small towels placed in the shower area or vanity area of the bathroom for wiping face. Large towels placed in bathroom near bathtub or shower area. Made of towel fabric available for the guest to use after shower. Used for making a guest bed Used for covering duvets while making a guest bed Used for covering pillows placed on the guest bed. Supplies & Amenities Name of Supplies & Amenities Purpose or Contents Dental kit Sewing kit Personal care kit Stationery kit Toiletries Hangers Laundry bags Shower caps Shoe bags Disposal bags Trashcan covers Contains tooth brush, toothpaste, tongue cleaner etc. Contains threads, needles, buttons and hooks Contains ear buds, band aids, ear plugs, shaving kit, comb and nail filling strips Contains note pads, envelopes, pens etc. Contains soaps, gels, shampoos, bathing oils, bathing salts, moistures, tissues, toilet paper rolls, etc. Used for hanging clothes Used to send clothes for laundry services Used while using the shower Used to store footwear Used to dispose sanitary items Used to cover dust bins Equipment Name of Equipment Purpose of use Used for vacuuming furniture, surface Electric vacuum cleaners areas and upholstery in the guest room Electric polisher and scrubber Used to clean, scrub, buff and polish floors Used to maintain carpets, upholstery and Shampoo machines floor mats 4
Bags Name of Bag Laundry bag Garbage disposal bag Purpose of use Used for managing soiled linen Used for disposing soild waste Video Setting up a housekeeping trolley https://www.youtube.com/watch?v=erd2zllx 30k Items Checklist Empty housekeeping trolley Room assignment sheet Housekeeping materials 5
Items Checklist Drag Item Drop Target gold valuable 1 ipad valuable 1 passport valuable 1 shoes non valuable 1 dress non valuable 1 perfume Empty housekeeping trolley non valuable 1 eggs perishable 1 chips perishable 1 bottle Room assignment sheet perishable 1 Housekeeping materials Overall Process There are 3 steps involved in setting up a housekeeping trolley PREPARATION PROCEDURE WRAP-UP Get items ready Arrange items on the trolley Inspect and maintain Step 1 Step 2 Step 3 Click on each tab for detailed instructions. Preparation - Step 1 Get items ready Collect the room assignment sheet from housekeeping control desk Clean the housekeeping trolley Collect the required stock from the pantry. 6
Procedure Step 2 Arrange items on the trolley Start stocking the trolley from the bottom shelf Place sheets, duvet covers and pillowcases on bottom shelf Place, towels, face cloths, and wipes on middle shelf and top shelf Place room supplies and amenities on top of trolley Stock hand caddy with cleaning supplies such as all-purpose cleaner, clothes and sponges, bowl brush, glass cleaner, and dusting solution Position hand caddy on base of trolley below garbage bag. Place the linen bag and trash bags on sides of the trolley Position vacuum, and other sweeping supplies on side of trolley 7
X supplies, Place it prior back on to the removing furniture. trolleys from the Place it on the floor. Keep on the vacuum cleaner. 8
X supplies, Furniture prior and drapes to removing trolleys from the Carpets Floor X supplies, Bathtubprior to removing trolleys from the Bed Floor 9
Correct Order Get items ready Vacuum corners and creaks Vacuum upholstery Vacuum floors and carpets Inspect 10
X supplies, Before vacuuming prior to the removing floor. trolleys from the After vacuuming the floor. Never, debris is left on the floor as it is. 11
supplies, Hard brush prior accessory. to removing trolleys from the X Crevice nozzle accessory. Hair brush accessory. supplies, Hard brush prior accessory. to removing trolleys from the X Crevice nozzle accessory. Hair brush accessory. 12
Correct Choice supplies, Hard Using brush upholstery prior accessory. to accessory. removing trolleys from the X Crevice Using standard nozzle accessory. stain removing procedure. Hair Using brush R6 solution. accessory. supplies, Hard brush prior accessory. to removing trolleys from the X Crevice nozzle accessory. Hair brush accessory. 13