Welcome to Vegas - Once again! Great attendance (pre-registered) 5,000+ retailers 2,800+ domestic stores 250+ international retailers Ace Retailers had another record breaking year Retailers continue to support growth initiatives Are you ready to grow again?
VISION The best, most helpful hardware stores on the planet. MISSION The best provider of products, services and operating methods for convenience hardware retailers. GROW THE BUSINESS 1 2 3 4 Ace Hardware Domestic Ace Retail Holdings (Westlake Ace) Ace International Defend, Advance & Build the Brand Be the Best Wholesaler Ace Wholesale Holdings (Emery/Jensen/EJD)
We Are Just Getting Started! $.36B $.14B $6.8B $1.2B $5.1B Ace 2015 AHC Growth AWH Growth AIH Growth Ace 2020
Together at Ace, We Have Four Powerful Growth Engines Winning Strategies Powerful Resources The Best Brand The Best People Disciplined Execution!
Recipe for Success Mission: To provide a relevant retail ready assortment and products at the lowest cost with a differentiated, regional competitive opportunity. Differentiation Warehouse exclusives Exclusive SKU s Unique promotions Home improvement or channel exclusive Distribution exclusives & favorability Pricing & program components
How Can We Continue To Grow? Acenet Direct Online Drop Ship Catalog > 35M Members AWH Growth Initiatives Line Reviews Strategic Channel Targets Marketing & Retailer Initiatives Ace Rewards.com Supply Place CMN - Thank You Robbie Gould Celebrity Golf Tournament Limited to 25 Partners Monday, July 18 Fore the Kids Celebrity Golf Challenge
Ace Center for Excellence Purpose: Leverage and build the Ace brand. The Ace Center For Excellence was founded to share the strategies and key principles that drive the brand s unparalleled commitment to customer service with non-compete businesses and organizations around the world.
Ace Center for Excellence Goal: Teach other companies how to deliver an amazing customer experience based on our award-winning approach. Keynotes Workshops
Keynote Speakers
Workshops Amaze Every Customer Every Time Leadership Lessons Core Values
Clients "The response from our ENTIRE organization to Gina s address has been overwhelming! We knew that the idea of our folks hearing about the world of hardware from Gina s perspective would be valuable, but we did not anticipate how they would react. Almost everyone that I spoke with directly after Gina left asked when she was coming back. Mission Accomplished!!" Ron Burke, E.A. Langenfeld/Touchpoint 360 CEO
Ace Center for Excellence Need more info? Contact us at: acecenterforexcellence.com
Supplier Delivery Toolkit: Top 6 Supply Chain Checklist Lost Sales Report Purchase Projections 327 8 (New) Demand History POS Supplier # Suppliers using? Oodles of others Scorecard 553 www.acehardware-vendors.com
1 Key areas of Supplier Scorecard 2 7 3 4 5 6 www.acehardware-vendors.com
New Continue Purchase Projections Available weekly: www.acehardware-vendors.com Supplier Independent comparisons & market insight encouraged Added Promotional volumes into PO Projection (as of Jan 2016), for identified events Focus on Agility (Supply Chain Checklist, next slide)
Supply Chain Checklist for Suppliers Forecasting Mechanics Supply Stocking Strategies & locations Order Fulfillment Lead Time Establishment Composition Segmentation Allocation Reconciliation Aligning Supply with Demand Importation place and timing Agility Supplier Escalation Urgency Decision Points Promotional prep. Backorders SKU transitions Communications Communications Promotions Communications www.acehardware-vendors.com
Ace Wholesale Holdings (AWH) 1 2 3 4 Ace Hardware Domestic Ace Retail Holdings (Westlake Ace) Ace International Ace Wholesale Holdings (Emery/Jensen/EJD) Acquired Dec 2014 Western USA Established June 2015 Central USA National Accounts Acquired Feb 2014 Northeast USA
Nationwide Distribution Reach
AWH Distribution Reach
Key Initiatives 1. National Grocery 2. Hardware Independents 3. Pro Lumber 4. E-Commerce 5. B2B 22
24 Core Hardware Assortment
A Key Growth Pillar in Ace s Growth Plan: 20/20 Vision 1 2 3 4 Ace Hardware Domestic Ace Retail Holdings (Westlake Ace) Ace International Ace Wholesale Holdings (Emery/Jensen/EJD)
The Opportunity 60 Countries and 580 stores $250M in Retail Sales and Growing Multiple sales channels: FTF, DS, RSC, RDC RDCs in Panama, Ningbo, and Dubai 30% growth in the RDC channel Sourcing and sales office in Shanghai
Why make Ace International your global distributor? No foreign currency headaches No Letters of Credit Guaranteed payments Stewards of your brand Less overhead and more profit
2015 Vendor of the Year Appreciation Department 1U Paint Ace Vendor of the Year Department 2V Power Tools Ace Vendor of the Year Department 4T HVAC Ace Vendor of the Year Department 6L Housewares Ace Vendor of the Year Department 8B BBQ Grills & Accessories Ace Vendor of the Year Department 5R- Builders Hardware Ace Global Vendor of the Year Department 3N Electrical Ace Foundation Vendor of the Year Department 5R Builders Hardware Ace Sustainability Vendor of the Year