A Year of Serving Our Community

2 0 1 5 A n n u a l R e p o r t WE ARE COMMUNITY A Year of Serving Our Community Sunriver Fire & Rescue P.O. Box 2108 Sunriver, OR 97707 - (541) 593-8622 www.sunriverfire.org

Greetings to our Community, 2015 was a year of transitions for the Sunriver Fire Department. The department transitioned out Reserve Engine 223 which will be replaced by engine 221 (our current primary fire engine), which will be replaced in 2016 with a new Pierce Fire Engine. Medic 272 also went through a transformation (refurbishment). Both apparatus replacements were necessary to maintain our ability to effectively respond to fire and medical emergencies. The new and refurbished apparatus provide reliable, consistent and modern response capabilities. Transitions also occurred within department staffing. Three career members of the department left and Training Officer/Captain Don Willis retired. Assistant Chief Rod Bjorvik moved from shift officer responsibilities to Deputy Chief and Training Officer. Captain Nick Sphatt was hired to fill out our compliment of shift officers. During the period of staffing transitions, a rotation was conducted of all shift staff, resulting in new crew assignments for each of our three shifts. Each transition, each new piece of equipment, is viewed through the lens of our ultimate mission of providing service beyond expectation to our community. Our goal is to always earn your vote of confidence in us and to never forget those that we serve. Thank you for allowing us to serve! Art Hatch Fire Chief Sunriver Fire and Rescue Page 1

Table of Contents Greetings from Chief Art Hatch 1 Table of Contents 2 Standards of Cover Vision and Mission 3 Training Facility/Budget 4 Emergency Operations/Technology 5 Training 6 Apparatus 7/8 Prevention - Outreach Education 9/10 Staffing 11 Medical and Rescue / Operations 12 Operations / Statistics 13/14 We Are Your Department Contact Information 15 Invested in our Community We are writing to express our heartfelt thanks and appreciation, for your skill, competence and caring in dealing with our fire emergency last Thursday, July 9 th after our home was struck by lightning. Your efficiency, not only in squelching of the fire, but in handling our personal possessions, was remarkable and so appreciated. We just can t thank all of you who participated enough for your expediency as our home would most likely have been lost, along with all our belongings, had you not handled the situation so well. Thank you so much! Sunriver owners Sunriver Fire and Rescue Page 2

STANDARDS OF COVER EXPECTATIONS OF WHAT SERVICES WE CAN PROVIDE The department s Standards of Cover report (SOC) was developed in 2011, and is the cornerstone of our effective emergency response. The Board of Directors-approved report identifies response time goals and standards for measuring the effectiveness of resources within the department and the deployment of those resources. The SOC provides the department with the guidelines and basis for identifying and setting performance standards, as well as providing the community with information that allows for a transparent understanding of the services provided by their fire department. Assessing community fire and non-fire risks Defining baseline and benchmark emergency response performance standards Determining apparatus and staffing patterns Measuring service delivery performance Supporting strategic planning and policy development relative to resource procurement and deployment Service Level Objectives For ninety percent of all fire incidents within the fire district, the first unit will arrive on scene with a response time (turnout time + travel time) of eight minutes and twenty seconds. On-scene staffing shall be sufficient to initiate a basic single-line interior attack. For fire incidents outside the fire district, but within the ambulance service area, SRFD will arrive on scene within a time frame consistent with travel distance and available staffing. On scene staffing will initiate a level of suppression activity that is consistent with safety standards and regulations for the situation. For ninety percent of all medical incidents within the fire district, SRFD will arrive on scene with a response time (turnout time + travel time) of eight minutes and twenty seconds. Level of care and personnel standards will be provided as set forth in the Deschutes County Ambulance Service Areas Plan. In 2015 the department met or exceeded all the standards identified in the SOC. D e f I n e d b y o u r V I S I O N To serve Sunriver & surrounding areas with responsiveness, knowledge, courtesy & professionalism. M o t I v a t e d b y o u r M I S S I O N The mission of the Sunriver Fire Department is to provide a range of services designed to protect the lives & property of the community from the adverse effects of fires, medical emergencies & exposure to other dangerous conditions through emergency response, education & prevention. Sunriver Fire and Rescue Page 3

Training Facility In 2013, the District set out on a path toward development of an appropriate training facility by entering into an agreement with the Sunriver Resort; the District leased a 2.25 acre parcel of land near the Penhollow Waste Treatment facility (near Cottonwood Road, east of the railroad tracks). This piece of property is the ideal location for a training facility for use by our firefighters, but also allows for Sunriver Police training and joint training with mutual-aid departments. In 2015, the District continued through the land use process receiving land use approval. In 2016, the department will focus on site preparation and ultimately identifying the funding source for the physical building. A dedicated training facility allows for firefighters to routinely build their skill sets, practice their responses and reduce overtime for distance travel for training. The training facility, when complete, will provide the necessary training venue that firefighters can use to routinely practice and drill. Likewise, the facility will provide training space for the Sunriver Police Department and other agencies by appointment. Budget The department is committed to being good stewards of that which our community has entrusted to us. From the modern fire apparatus to the personal protective gear we wear, we realize this is the property of the community. The department uses this equipment and staffing to operate on a limited budget that provides for 24 hour, professional, comprehensive fire and rescue response. The District operates on a July 1 June 30 fiscal year. The 2015/2016 budget represents no net increase from the prior year and a reduction of more than $18,904 Personnel Services $1,866,427 Materials and Services $346,091 Total $2,212,518 Sunriver Fire and Rescue Page 4

Emergency Operations The department, in partnership with the police department, is the agency responsible for coordinating emergency preparedness, planning and operations. To facilitate these operations, the district is guided by the Emergency Operations Plan (EOP), which was developed in 2011. The training room of the Fire Department also serves as the Emergency Operations Center (EOC) of the district. The EOC is the command support location during major incidents or disasters. The EOC team is comprised of leadership from the Fire Department, Police Department, Sunriver Owners Association, Sunriver Resort and other community partners. The department conducted a functional exercise in the Spring. The exercise provided important insight into operational successes and challenges and is an important tool for evaluating EOC effectiveness. TECHNOLOGY In 2015, under the leadership of Firefighter JJ Johnston, the department made several technological upgrades. These upgrades allow the department to operate efficiently, provide important data access from the field and improve our communication systems. The following projects were completed in 2015: Changed and upgraded wireless phone system to include smart phones for officers. This has increased our capability in the field as well as enhanced our communication. Upgraded Mobile Data Terminals (MDT) and Toughbook s to ipads with cellular coverage. This has increased capabilities while at the same time saving the district thousands in replacement costs. Replaced 4 computers within the station to support operations. Upgraded all computers from windows XP to windows 7 or windows 10. Enhanced our network by consolidating our wireless and wired networks into one LAN. This upgrade has enhanced our security while at the same time added convenience and flexibility to our network. It also has added functionality to our EOC. Installed a dedicated Image Trend computer for Patient Care Reports (PCR). This has increased the efficiency in reports getting completed and to the hospital. INVESTED IN OUR COMMUNITY To all of the policemen, firemen and paramedics who responded to our emergency situation. Our heartfelt thanks, you saved (name withheld) life! He is back home and doing fine. He does have a blood clot in his heart which they are treating with blood thinners. Otherwise, his recovery is going smoothly. Thank you again we will be eternally grateful. Sunriver Fire and Rescue Page 5

Training A well trained and prepared department is critical to providing quality, professional service. The training of a firefighter begins with their new firefighter academy and continues throughout their career as their responsibilities increase and they master the various skills necessary for increasingly responsible assignments and promotions. Many of the skills necessary for being a successful emergency services provider can easily be lost when not routinely practiced or demonstrated. Consequently, the department prides itself on specialized, as well as daily, activity training, to help ensure that firefighters responding to your medical emergency or fire are appropriately certified and have demonstrated the ability to address our community needs. In 2015, department staff participated in approximately 4,000 hours of training and 22 certifications were awarded. FIREFIGHTING CERTIFICATIONS 2015 NPFA Fire Officer 2-1 NFPA Wildland Apparatus Operator 2 NPFA Driver 7 Wildland FF Type 2 9 NFPA Instructor 1 1 Wildland FF Type 1 1 Wildland Engine Boss 1 NFPA= National Fire Protection Association In April, the department participated in a joint hazardous material training scenario with Eugene Fire Department Hazardous Materials Unit, Sunriver Police Department and the National Guard. Recruiting, Hiring and Training Reserve Firefighters The department used a joint recruitment process through the Central Oregon Community College District. This joint recruitment process brings together all potential applicants and runs them through a battery of tests including; written, oral and physical agility. The most successful of candidates are then hired by the various participating departments. Four Reserve Firefighters were hired by SRFD and successfully completed a joint firefighter academy hosted by the Black Butte Ranch Rural Fire Protection District. The training consisted of 300 hours of dedicated training time, including live-fire training at the Department of Public Safety Standards and Training facility in Salem. This was followed by a two week inhouse training at SRFD. Sunriver Fire and Rescue Page 6

Apparatus Engine 221 Type 1 Structural Fire Engine, 2000 Pierce Dash PRIMARY PURPOSE Engine 221 is the SRFD s primary response engine, dispatched to all structural fires, rescues and most medical assists Engine 223 (retired late 2015) 1990 Pierce Arrow Tele-Squirt Engine PRIMARY PURPOSE The Department s reserve engine used for training and when the primary engine is out of service Truck 251 Type 1 Structural Fire Engine, 2009 Pierce Velocity PRIMARY PURPOSE Ladder Truck 251 is the SRFD s primary ladder truck used for multi-story structure fires and aerial attack of structure fires Sunriver Fire and Rescue Page 7

Apparatus Heavy Brush Engine 242 2008 Pierce Contender (on an International chassis) PRIMARY PURPOSE Provide initial attack on wildland fires, protects structures during interface fires Light Brush 241 2008 Custom Brush Engine (Ford F450 4x4) PRIMARY PURPOSE Initial attack wildland and interface fire response Medics 271 and 272 2008 and 2016 Lifeline (on a Ford F450 4x4 chassis) PRIMARY PURPOSE Provides advanced life support and transport of patients Sunriver Fire and Rescue Page 8

Prevention and Outreach INSPECTIONS Each year, the department conducts fire and life safety inspections of nearly all commercial and recreational buildings in Sunriver. Additionally, along with the Oregon State Fire Marshal s office there is an overview of plans that require Deschutes County permits and plan review of projects within the Sunriver District. Sunriver Fire Department is responsible for review of plans that require emergency vehicle access and water supply for those projects. The department has engaged the owners of businesses and properties in conducting self-inspections which provide for greater compliance. The self-inspections are then randomly checked by fire department staff for compliance. Prevention is the purpose of these inspections. There is a continual need for rule and code changes as products we use, change, and issues associated with fire and life safety improve or require effective change to protect property and lives. 93 Commercial or Recreational buildings were inspected during the year, with only minor violations found and corrective action taken. Plan Reviews/checks for new or remodel construction were completed by fire department staff. Sunriverfire.org Visit our webpage for more information about your Fire Department, learn about upcoming events or learn ways to prevent fires. Scott Stair Climb In March firefighters participated in the annual stair climb in Seattle to raise funds for the Leukemia and Lymphoma Society s goal to end cancer. Smoke Alarm Installation The department installed 25 smoke alarms, free of charge, in Sunriver residences. Sunriver Fire and Rescue Page 9

Outreach and Education We believe in our investment in community. The department participates in and coordinates a variety of community events and activities to foster our partnerships and encourage fire prevention. Whether it s through our presence on the web, social media or a festival in the Village, the department is focused on keeping you informed and aware of the services we proudly provide for you. Take a moment to like us on a facebook at SUNRIVERFD and learn more about your department, events and major incidents. Follow Sunriver Fire and Rescue s tweets at SUNRIVERFD, the department s official twitter site for breaking news and information FESTIVALS, OPEN HOUSES and HOME SAFETY INSPECTIONS During the month of July, the department hosted a weekly OPEN HOUSE where dozens of residents, visitors and members of the community came to visit Station 201 and saw firsthand the great work of the firefighters and the equipment entrusted to us to provide professional firefighting and rescue services. We are no stranger to FESTIVALS, and enjoy participating in the various events at the Village including the 4 th of July celebration, Kids Day In May and more. The department also offers complimentary HOME SAFETY INSPECTIONS to the community. The inspections provide residents with tips and advice for making your home safe and fire-free. Did you know that we provide CPR training for our community? In 2015, the department trained 87 community members in CPR! Join us for a class by visiting us on the web. Sunriver Fire and Rescue Page 10

Staffing The SFD is staffed twenty-four hours per day year-round and provides contemporary fire, medical and rescue services to the Sunriver community and the surrounding communities through mutual aid agreements. The department has a minimum staffing of three full-time, career firefighters (firefighter, engineer and shift officer) at all hours, supplemented by as many as six reserve firefighters. All full-time members of the operations division are certified paramedics who can provide advanced life support services. Full-time Staff Fire Chief Deputy Chief/Training Officer Captains-Paramedics/Shifts Officers (3) Engineer-Paramedics (3) Firefighter-Paramedics (3) Office Manager Reserve/Part-time Staff Reserve Firefighter (EMT-B or Paramedic) (Up to 18) Public Information Officer INVESTED IN OUR COMMUNITY Thank you for being so calm and for caring for my son after his bike accident. I am so thankful to you for helping us. We were pretty shook up. You have such an important job and are very good at what you do. He loves the teddy bear you gave him. Thanks so much! Sunriver Fire and Rescue Page 11

Medical and Rescue The SFD provides contemporary, industry leading, emergency medical services (EMS) to the Sunriver community. In addition, the department responds to medical/rescue incidents within the Ambulance Service Area (ASA). The ASA encompasses more than 350 square miles and includes hundreds of miles of roadway, campgrounds, lakes and forested areas. Medical calls for service represent the greatest number of call types that the SFD responds to throughout the year. This is not unlike departments of similar size, and even large, metropolitan agencies. Whereas fire departments used to respond primarily to fires, the role of firefighter has developed into an equal part firefighter and medical professional.. The department transported 190 patients via ambulance during the year. The department recovers some costs for providing medical services by charging for ambulance transports to local hospitals and other medical providers. During the 2015 fiscal year, the department billed $218,586 for ambulance transports. In 2015 the department replaced its 2003 medic unit with a 2016 Ford F450. However, it was not a complete replacement. The original box (patient area) was taken from the old medic, updated and placed onto a new chassis and frame. The upgrade also included a new narcotics safe, a refrigerator, and an upgrade to all LED lighting. This approach to apparatus replacement significantly reduces the overall cost and reduces waste. Operations The department provides professional firefighting and rescue services through a minimum staffing of three professional firefighters per shift (captain, engineer and firefighter) and as many as six reserve firefighters. The department is divided into three shifts that work 48 hour shifts. 2015 was a busy year within district as well as responding to mutual aid and task force assignments. During the summer, firefighters spent several tours at the Canyon Creek Complex fire near John Day fighting a large, stubborn, wildland fire. Sunriver Fire and Rescue Page 12

Operations and Statistics 2015 2014 2013 Calls For Service 2011-2015 583 665 724 Calls for service represent the total number of calls or incidents the department responds to during the year (665 in 2015); from minor medical incidents to structural fires. 2012 2011 541 607 There was a 14% increase in calls for service in 2015. 0 200 400 600 800 Activity increases dramatically during the summer months when the daily population grows substantially with visitors and summer residents. 120 100 80 60 40 20 0 40 29 34 2015 YTD Calls 665 41 52 70 102 95 50 42 43 67 In 2015, the department responded to 425 EMS and rescue calls for service. This represented approximately 64% of all calls for service. 500 450 400 350 300 250 200 150 100 50 0 5 Year Comparison Rescue and Emergency Medical Services 355 424 463 360 425 2011 2012 2013 2014 2015 Sunriver Fire and Rescue Page 13

Operations and Statistics 26% 3% 2% 25% Call Call Types Types 4% 3% 6% 5% 64% 62% False Alarm/False Calls 32, 5% Fire Fire False Alarm False Alarm Medical/Rescue Service Call/Good Intent False Calls Other Calls Call Types: Fire Any incident with fire False Alarm Fire or other alarm which was cancelled before arrival or determined to be false Medical/Rescue Medical services rendered or incidents requiring rescue (such as a motor vehicle accident) Service Call Non emergency, low priority calls to assist the public (i.e. outreach activities, home inspections) Hazardous Conditions Non fire emergency incidents such as down power wires and reports of smoke Approximately 5% of all calls for service were deemed to be false alarm or false calls (request for service or response where it was determined there was no need for fire or EMS services). 665, 95% $200,000 $150,000 $100,000 $50,000 $0 Property Loss Value 2011-2015 $160,500 $169,400 $6,500 $6,110 $0 2011 2012 2013 2014 2015 MUTUAL AID The property loss value is based on an educated estimate of the value of property that was damaged in a fire or other event. Total property loss in 2015 was $169,4000. Loses in 2015 were due to structural fire, vehicle fire and water leak. The department provides response into other jurisdictions through mutual aid agreements. Mutual aid response may be for any fire, EMS or rescue related call for service. In 2015 the department responded to 99 mutual aid incidents and received mutual aid 34 times. Sunriver Fire and Rescue Page 14

We Are YOUR Department Thank you for taking the time to review our activity and accomplishments for 2015. It was a notable year and we look forward to an exciting 2016. Our department is here to serve and provide the very best service. Please contact any of our staff below with your questions or concerns. Fire Chief Operations and Training (Deputy Chief) EMS Coordinator (Captain) Facilities/Safety (Captain) Fire Marshal/Inspections (Captain) Public Education General Inquiries Public Information Art Hatch Rod Bjorvik Jared Jeffcott Benjamin O Keefe Nick Sphatt Firefighter Nic Newcomb Office Manager Terri Hall PIO Jim Bennett Invested in our Community Sunriver Fire Crew, Thank you for making our 12 th annual health fair a frighteningly awesome event. All of us here at Sunriver Owners Association and Sunriver Service District appreciated your time and all the interesting health information and knowledge that you shared with us. We value our staff as our most precious resources and are dedicated to providing opportunities supporting their health and safety. Thank you for bringing so much to the table (literally) and being a part of one of our most fun employee events. Sunriver Owners Association Human Resources Sunriver Fire and Rescue Page 15