by Uni-Line SMART 5000 Wi-Fi Touchscreen Programmable Thermostat Owners Manual www.robertshaw.com 2016 Robertshaw 4/16 352-00243-001
IMPORTANT SAFETY INFORMATION WARNING: ELECTRICAL SHOCK HAZARD Turn off power at the main power source by unscrewing fuse or switching circuit breaker to the OFF position before installing, removing, or cleaning this thermostat. WARNING: FIRE AND ELECTRIC SHOCK HAZARD This device should be installed by a qualified service technician with due regard for safety as improper installation could result in a fire and electric shock hazard. WARNING: FIRE AND ELECTRICAL SHOCK HAZARD This is a 24V AC low-voltage thermostat. Do not install on voltages higher than 30V AC. Do not switch system to cool if the temperature is below 50 F (10 C). This can damage your cooling system and may cause personal injury. Do not short (jumper) across terminals on the gas valve or at the system control to test installation. This will damage the thermostat and void the warranty. Do not connect ground to any terminal in this unit. All wiring must conform to local and national building and electrical codes and ordinances. Use this thermostat only as described in the manual. 2
Table of Contents Application 4 Features 5 Installation 6 Wiring 14 Power The Thermostat 31 Installer Set-up 33 Operation 43 Programming 60 Specifications 64 Troubleshooting 65 Warranty 70 Thank you for purchasing a SmartSense thermostat by Uni-Line. The SMART 5000 is a multi-function thermostat. If properly installed, your SMART 5000 thermostat will provide you with many years of trouble free comfort. The SMART 5000 has been built to be an attractive, highly reliable and an easy to use thermostat. By taking the time to read and understand these simple instructions, you can take advantage of this premium product s capabilities. 3
APPLICATION The SmartSense SMART 5000 Wi-Fi touchscreen programmable thermostat is a 7-Day programmable thermostat that provides universal system compatibility, precise comfort control, and is easy to program. The SMART 5000 provides temperature control for gas, oil, electric, and heat pumps for up to 3 heat/2 cool systems. Above all, you can remotely monitor and control the heating and cooling system in your home or business. You can stay connected to your comfort system wherever you go. 4
FEATURES Large, clear display with backlight shows temperature, set temperature and humidity in the dark Menu-driven programming make set-up effortless Beautiful ergonomic design is smart and sophisticated to match your customer lifestyle Touchscreen interaction Connect to the Internet to monitor and control your heating/cooling system Compressor protection 5
INSTALLATION 1. Read these instructions carefully. Failure to follow the instructions can damage the product or cause a hazardous condition. 2. Check the ratings in these instructions to make sure the product is suitable for your application. 3. Installer must be a trained, experienced service technician. 4. After completing the installation, use these instructions to check out the product operation. Selecting The Proper Location Install the thermostat about 5 feet (1.5m), above the floor in an area with good air circulation at average temperature. See Figure 4. Do not install the thermostat where it can be affected by: Drafts or dead spots behind doors and in corners Hot or cold air from ducts Radiant heat from sun or appliances concealed pipes and chimneys Unheated or uncooled areas such as an outside wall behind the thermostat 6
Mounting Mounts directly on the wall in the living space using mounting screws and anchors provided. Dimensions 1. SMART 5000 dimensions: see Figure 1. 2. SMART 5000 back case: see Figure 2. 3. SMART 5000 cover plate see Figure 3. 7
Figure 1. Dimensions in inches (mm) 8
Figure 2. Back case dimensions in inches (mm) 9
Figure 3. Cover plate dimensions in inches (mm) 10
Figure 4. Selecting thermostat location 11
Installing Wall Plate CAUTION Electrical hazard can cause electrical shock or equipment damage. Disconnect power before wiring. The thermostat should be mounted horizontally on the wall. 1. Position and level the wall plate (for appearance only). 2. Use a pencil to mark the mounting holes. 3. Remove the wall plate from the wall and if drywall, drill two holes in the wall as marked. For firmer material such as plaster, drill two holes. Gently tap anchors (provided) into the drilled holes until flush with the wall. 4. Position the wall plate over the holes, pulling wires through the wiring opening. See Figure 5. 5. Insert the mounting screws into the holes and tighten. 12
Figure 5. Mounting wall plate 13
WIRING All wiring must comply with local electrical codes and ordinances. 1. See Table 1 and Figure 6 for terminal designation descriptions. Insert wires in the terminal block under the loosened screw. See Figure 7. 2. Securely tighten each screw. 3. Push excess wire back into the hole. 4. Plug the hole with nonflammable insulation to prevent drafts from affecting the thermostat. 14
Table 1. Terminal Designation Descriptions Terminal Designation RC (see Note 1) R (see Note 1) C (see Note 2) Y G Y2 O/B/W (see Note 3) AUX/W2 E L (see Note 4) Description Power for cooling--connect to secondary side of cooling system transformer Power for heating--connect to secondary side of heating system transformer Common wire from secondary side of cooling system transformer Compressor Fan relay Second stage cooling Changeover valve for heat pump systems or heat relay Auxiliary heat relay for heat pump systems or second stage heat relay Emergency heat relay for heat pump systems Equipment monitor for heat pump systems 15
Notes: 1. When used in a single-transformer system, leave metal jumper wire in place between RC and R. If used on a two-transformer system, remove metal jumper wire between RC and R. 2. Common wire is optional when thermostat is used with batteries. 3. If thermostat is configured for a heat pump system, configure changeover valve for cool or heat. 4. L terminal is an input port for the system monitor. Figure 6. Terminal identifications for system 16
Figure 7. Inserting wires in terminal block IMPORTANT: Use 18 gauge thermostat wire. 17
1. POWER SUPPLY. PROVIDE DISCONNECT MEANS AND OVERLOAD PROTECTION AS REQUIRED. 2. FACTORY INSTALLED JUMPER. Figure 8. Typical hookup of conventional single-stage heat and cool system with single transformer (1H/1C conventional) 18
1. POWER SUPPLY. PROVIDE DISCONNECT MEANS AND OVERLOAD PROTECTION AS REQUIRED. 2. REMOVE FACTORY INSTALLED JUMPER. Figure 9. Typical hookup of conventional single-stage heat and cool system (1H/1C conventional) 19
1. POWER SUPPLY. PROVIDE DISCONNECT MEANS AND OVERLOAD PROTECTION AS REQUIRED. 2. FACTORY INSTALLED JUMPER. Figure 10. Typical hookup of heat-only system (1 H conventional) 20
1. POWER SUPPLY. PROVIDE DISCONNECT MEANS AND OVERLOAD PROTECTION AS REQUIRED. 2. FACTORY INSTALLED JUMPER. Figure 11. Typical hookup of heat-only system with fan (1 H conventional) 21
1. POWER SUPPLY. PROVIDE DISCONNECT MEANS AND OVERLOAD PROTECTION AS REQUIRED. 2. FACTORY INSTALLED JUMPER. Figure 12. Typical hookup of heat-only power to open and power to close zone valve system 22
1. POWER SUPPLY. PROVIDE DISCONNECT MEANS AND OVERLOAD PROTECTION AS REQUIRED. 2. FACTORY INSTALLED JUMPER. Figure 13. Typical hookup of heat-only system with normally open zone valves 23
1. POWER SUPPLY. PROVIDE DISCONNECT MEANS AND OVERLOAD PROTECTION AS REQUIRED. 2. FACTORY INSTALLED JUMPER. Figure 14. Typical hookup of cool-only system (1C conventional) 24
1. POWER SUPPLY. PROVIDE DISCONNECT MEANS AND OVERLOAD PROTECTION AS REQUIRED. 2. FACTORY INSTALLED JUMPER. Figure 15. Typical hookup of conventional multi-stage two-stage heating and two-stage cooling in a single-transformer system (2H/2C, 2H/1C or 1H/2C conventional) 25
1. POWER SUPPLY. PROVIDE DISCONNECT MEANS AND OVERLOAD PROTECTION AS REQUIRED. 2. REMOVE FACTORY INSTALLED JUMPER. Figure 16. Typical hookup of conventional multi-stage two-stage heating and two-stage cooling in a two-transformer system (2H/2C, 2H/1C or 1H/2C conventional) 26
1. POWER SUPPLY. PROVIDE DISCONNECT MEANS AND OVERLOAD PROTECTION AS REQUIRED. 2. FACTORY INSTALLED JUMPER. 3. O/B TERMINAL SET TO CONTROL AS EITHER O OR B IN THE INSTALLER SET-UP. Figure 17. Typical hookup of single-stage heat pump with no auxiliary/back-up heat (1H/1C heat pump) 27
1. POWER SUPPLY. PROVIDE DISCONNECT MEANS AND OVERLOAD PROTECTION AS REQUIRED. 2. FACTORY INSTALLED JUMPER. 3. MUST CONNECT THE 24V AC COMMON WHEN USING L. THE TERMINAL IS SHOWN AS EQUIPMENT MONITOR. 4. O/B TERMINAL SET TO CONTROL AS EITHER O OR B IN THE INSTALLER SET-UP. Figure 18. Typical hookup of multi-stage heat pump with no auxiliary/back-up heat (2H/2C heat pump) 28
1. POWER SUPPLY. PROVIDE DISCONNECT MEANS AND OVERLOAD PROTECTION AS REQUIRED. 2. FACTORY INSTALLED JUMPER. 3. MUST CONNECT THE 24V AC COMMON WHEN USING L. THE TERMINAL IS SHOWN AS EQUIPMENT MONITOR. 4. O/B TERMINAL SET TO CONTROL AS EITHER O OR B IN THE INSTALLER SET-UP. Figure 19. Typical hookup of single-stage heat pump with auxiliary/back-up heat (2H/1C heat pump) 29
1. POWER SUPPLY. PROVIDE DISCONNECT MEANS AND OVERLOAD PROTECTION AS REQUIRED. 2. FACTORY INSTALLED JUMPER. 3. MUST CONNECT THE 24V AC COMMON WHEN USING L. THE TERMINAL IS SHOWN AS EQUIPMENT MONITOR. 4. O/B TERMINAL SET TO CONTROL AS EITHER O OR B IN THE INSTALLER SET-UP. Figure 20. Typical hookup of multi-stage heat pump with auxiliary/back-up heat (3H/2C heat pump) 30
POWER THE THERMOSTAT Wiring 24V AC Common Single-Transformer System: Connect the common side of the transformer to the C screw terminal of the thermostat wall plate. Leave the metal jumper wire in place between RC and R. Common wire is optional when thermostat is used with batteries. Two-Transformer System: Connect the common side of the cooling transformer to the C screw terminal of the thermostat wall plate. Remove the metal jumper wire between RC and R. Mount Thermostat to Wall Plate Align the terminal screw blocks with the pins on the back of the thermostat. Push the thermostat straight onto the wall plate until it snaps into place. See Figure 21. 31
Figure 21. Mount thermostat to wall plate 32
INSTALLER SET-UP Follow these steps to enter the Installer Set-up: 1. See Figure 22-1. Press and release the Key. System mode will blink, then Press and hold the key for approximately 5 seconds until the screen changes. The menu number will display at the bottom right corner. See Figure 22-2. Figure 22-1 Figure 22-2 33
2. Press the or key to display the submenu, and then press the key to enter the submenu. Under submenu, use the or key to set the parameters. See Figure 22-3 and Figure 22-4. 3. Press the key to exit and confirm the installer set-up, or press to exit without saving changes. Figure 22-3 Note: See Table 2 for the Installer Set-up Numbers and Settings. Setting Cancel choice Change submenu number or setting Confirm choice Submenu number Figure 22-4. 34
Table 2. Installer Set-up Menu Set-up Number Installer Set-up Name Setting 35 Notes 0140 MAC and version See MAC and version 0150 Date and time Select number that represents current calendar date and time 0160 Schedule Options 0 - non-programmable 1-7 day programmable 0170 System Type Selection 1-1 heat/1 cool conventional (factory setting) 2 - single-stage heat pump (no auxiliary heat) 3 - heat-only conventional (no fan) Also for 750mV. 4 - heat-only conventional (with fan) 5 - heat-only (power to open and power to close zone valves or normally-open zone valves) When it is changed, the schedule need to be reprogrammed Available options and defaults vary by thermostat. System selection automatically modifies some default settings and/or hides other Installer Set-up options.
Set-up Number Installer Set-up Name 0170 System Type Selection 0180 Fan Control in Heating Setting 6 - cool-only conventional 7-2 heat/1 cool heat pump (with auxiliary heat) 8-2 heat/2 cool multi-stage conventional 9-2 heat/1 cool multi-stage conventional 10-1 heat/2 cool mult-istage conventional 11-2 heat/2 cool heat pump (no auxiliary heat) 12-3 heat/2 cool heat pump (with auxiliary heat) 0 - gas or oil furnace equipment controls fan in heating (factory setting) 1 - electric furnace thermostat controls fan in heating Notes Available options and defaults vary by thermostat. System selection automatically modifies some default settings and/or hides other Installer Set-up options. Only shown if conventional system is selected. If heat pump is chosen, fan defaults to electric. 36
Set-up Number Installer Set-up Name 0190 Changeover Valve O/B Terminal Energized in Heating or Cooling (Heat Pumps Only) 0200 Back-up Heat Source (Auxiliary Heat) Setting 0 - changeover valve O/B terminal is energized in cooling 1 - changeover valve O/B terminal is energized in heating 0 - heat pump back-up heat source is electric (factory setting) 1 - heat pump back-up heat source is fossil fuel 0210 0 - no external fossil fuel kit is controlling heat pump back-up heat. 1 - external fossil fuel kit is controlling heat pump back-up heat 0280 Continuous Backlight 1 - continuous backlight disable 2 - continuous backlight enable Notes Only shown if heat pump system is chosen. Only shown if 2 heat/ 1 cool or 3 heat/2 cool heat pump is chosen. 37
Set-up Number Installer Set-up Name Setting 0300 Changeover 0 - manual changeover (factory setting) 1 - auto changeover 0310 Dead band Heating and cooling setpoints can be set no closer than chosen value: 2-2 F (1.5 C) 3-3 F (2 C) 4-4 F (2.5 C) 5-5 F (3 C) 6-6 F (3.5 C) 7-7 F (4 C) 8-8 F (4.5 C) 9-9 F (5 C) 0320 Temperature Indication Scale 0 - Fahrenheit temperature display (factory setting) 1 - Celsius temperature display Notes Shown only if automatic changeover is selected. When it is changed, the schedule need to be reprogrammed. 38
Set-up Number Installer Set-up Name 0500 Furnace Filter Change Reminder 0530 Adaptive Intelligent Recovery Setting 0 - furnace filter reminder off 1-10 run time days 2-30 run time days 3-60 run time days 4-90 run time days 5-120 run time days 6-365 run time days 1 - Adaptive Intelligent Recovery control is activated (system starts early so setpoint is reached by start of program period). 0 - Conventional Recovery (system starts recovery at programmed time). Notes Run time based on call for fan. 39
Set-up Number Installer Set-up Name 0540 Number of periods 0580 Minimum Compressor Off Time 0600 Heat Temperature Range Stop 0610 Cool Temperature Range Stop Setting 0630 WiFi Configure 0 - web 1 - WPS 2 - two periods available (Wake and Sleep) 4 - four periods available (Wake, Leave, Return and Sleep) 5 - five-minute compressor off-time setting (factory setting) 0,2,3,4 - other compressor off-time settings 40-90 - temperature range (1 F increments) of heating setpoint. 50-99 - temperature range (1 F increments) of cooling setpoint. Notes Not shown if nonprogrammable is selected. 2 or 4 applies to all days of the week. (when it is changed, the schedule needs to be reprogrammed). Shown in 1/2 C. Shown in 1/2 C. 40
Set-up Number Installer Set-up Name Setting 0640 Clock Format 12-12 hour clock (factory setting) 24-24 hour clock 0650 Extended Fan On Time Heat 0660 Extended Fan On Time Cool 0 - no extended fan operation after call for heat ends 90 - fan operation is extended 90 seconds after call for heat ends. 0 - no extended fan operation after call for cool ends 90 - fan operation is extended 90 seconds after call for cool ends. 0670 Keypad Lockout 0 - unlock keypad 1 - lock keypad Notes Not shown if fan operation is set to fossil fuel or in cool-only systems. Not shown in heat-only systems. Unlock all functions are available. Locks only ability to enter and modify user Set-up mode are available. 41
Set-up Number Installer Set-up Name 0700 Temperature Display Offset Setting -9 F ~ 9 F ( F as temperature format) -4.5 C ~ 4.5 C ( C as temperature format) 0 F (0 C) (factory setting) 0710 Reset thermostat 0 - no thermostat reset. 1 - resets all Installer Set-up Options to default values and resets schedule to default setting. Notes Only calendar settings and times are retained. 42
OPERATION System Select OFF/Heat/Cool Hold Set a permanent hold Up Arrow Raised parameters Cancel Cancel operation Sched Enter schedule mode Fan Select On/Auto Down Arrow Decrease parameters Done Confirm operation Figure 23. Thermostat Keys 43
System mode Shows current system mode Wed Shows current data of week WIFI Shows current WIFI status Inside temperature Shows current inside temperature Set temperature Shows current set temperature Fan mode Shows current fan setting Humidity Shows current inside status Following schedule Shows thermostat is following schedule Time Shows current time Figure 24. Thermostat Display 44
User Set-Up Follow these steps to enter the User Set-up: 1. Press and hold the key for approximately 3 seconds until the screen changes. The menu number display at bottom right corner. 2. Press the or key to display the submenu, and press the key to enter the submenu. Under submenu, use the or key to set parameters. 3. Press the key to exit and confirm the user set-up, or press to exit without saving changes. Note: See Table 4 for the User Set-up Numbers and Settings, and see the INSTALLER SET-UP for Operation References. 45
Table 4. User Set-Up Settings User Set-up Number Description Settings 0140 See MAC and software version 0150 Date and time current calendar date and time 0320 Display temperature in F or C 0 - F setting (factory setting) 1 - C setting 0640 Clock format 12-12-hour clock (factory setting) 24-24-hour clock 0670 Screen lockout 0 - all keys available, screen is unlocked (factory setting) 1 - screen is fully locked 0700 Temperature Display Offset -3 F ~ 3 F ( F as temperature format) -1.5 C ~ 1.5 C ( C as temperature format) 0 F (0 C) (factory setting) 0710 Reset Thermostat 0 - No thermostat reset 1 - Resets all Installer Set-up Options to default values and resets schedule to default setting. 46
Setting The Date/Time 1. Consult USER SET-UP. Choose submenu number 0150 to enter the date and time setting. 2. Press to switch date to time and use the following format: year, month, day, hour, and minute. Press the or key to adjust the time. (You can advance the time faster by holding the or key.) Figure 25 3. Press to save and exit or press to exit without changing the date and time. 47
Setting The Fan 1. Press to select fan operation. 2. Press again to select ON or AUTO (toggle to re-select). The selected option blinks. 4. Press to save the setting or press to exit without saving changes. ON: Fan is always on. AUTO: Fan runs only when the heating or cooling system is on. Figure 26 48
Selecting System Mode 1. Press to display options. 2. Press again to select an option. You may need to press this key two or three times to make a selection. The selected option blinks. 3. Press to save the setting or press to exit without saving changes. Figure 27 49
Possible System Modes HEAT: Controls only the heating system. COOL: Controls only the cooling system. OFF: Heating/cooling systems are off. AUTO: Selects heating or cooling depending on the indoor temperature. EMER (heat pumps with aux. heat): Controls auxiliary/emergency heat. Compressor is locked out. Note: The AUTO and EMER system settings may not appear depending on how your thermostat was installed. Note: When under auto mode, press heat and cool. to switch the temperature between 50
Setting Temperature Overrides The Smart 5000 has two temperature override options: Override Until and Permanent Override. Override Until Holds temperature temporarily until the next scheduled period time. 1. Press the or key to set the temperature you want. The icon appears above time, and the time becomes the next scheduled period time. 2. Press the key to exit and confirm the changes or press to exit without saving changes. 3. If you want to exit Override Until, press the key. Override Until will be maintained until the next scheduled period time. Note: The current day of the week should already be set correctly. If not, see User Set-up to set the date and time setting. 51
Permanent Override Keep user setpoint permanently. 1. Press the key once. Screen shows Permanent Hold. 2. Press the or key to set the temperature you want. 3. If you want to exit Override Until, press the key. 52
Cleaning The Thermostat Screen The thermostat has touchscreen interaction. Follow these steps to clean the screen without making thermostat setting changes. 1. Press and hold the key for approximately 3 seconds until the screen changes. The thermostat touch keys are locked for 30 seconds to allow for cleaning. See Figure 28. 2. Use a microfiber cloth or a cloth slightly moistened with water or household glass cleaner to clean the screen. NOTE: Do not use glass cleaners that contain ammonia. DO NOT SPRAY cleaner directly on the screen. Figure 28 When time is up, press the key for an additional 30 seconds, or press the key to return to the Home Screen and normal operation. See Figure 29. 53
IMPORTANT: Do not spray any type of liquid directly on the thermostat itself. If using household glass cleaner, spray the cleaner on a cloth first and then clean the thermostat screen. Figure 29 Screen Locks In this mode, all keys are locked and not functional. The screen displays a lock icon continuously. To unlock the screen, see the User Set-up section. 54
Setting Filter Reminders If activated during installation, the filter reminder alerts you when it is time to replace your filter. The word Filter will flash above the the time display. Press after changing the filter, to restart the timer. To change the reminder interval: 1. Press and hold the key for approximately 3 seconds until the screen changes. 2. Press the or key to select the desired interval (in days), then press to save and exit, or press to exit without save. Note: Set-up number 0500 is used to set the furnace filter change reminder. Figure 30 55
Connecting to your WiFi network To complete this process, you must have a wireless device. Any of these device types will work: Laptop Tablet Smartphone If you need to start over at any point in this procedure, follow these steps. Restart the thermostat by removing the thermostat from the wall plate. Wait for 5 seconds, and snap it back onto the wall plate. Return to Step 1 in this procedure, which starts on the next page. 56
1. Connecting to your thermostat. 1a. On the main menu, press and hold the key for approximately 3 seconds until the WiFi Set-Up blinks. 1b. Connect to the network called WiFly-EZX-10 (the number will vary). Figure 31 Figure 32 57
2. Join your home network. 2a. To access the Thermostat WiFi Set-up page, open a web browser on your wireless device and go to http://192.168.1.1. 2b. On the Thermostat WiFi Set-up page, click Refresh List to find the name of your home network and select it. 2c. Select the encryption type from the drop down menu, and enter the password if necessary. Click on Figure 33 Save & Reboot to join the network. Note: If your WiFi network does not appear in the list on the Thermostat WiFi Set-up page: Try performing a network rescan by pressing Refresh List. This is helpful in areas with a lot of networks. If you are connecting to a hidden network, then enter the network SSID in the textbox. Select the encryption type from the drop down menu, and enter the password if necessary. Click on Connect to join the network. 58
3. Make sure your thermostat is connected. Notice the thermostat display. If you see WiFi Success, you can add thermostat to APP for remote access to your thermostat. If you see WIFI FAILURE, try these steps again. Notes: Please finish the configuration within 5 minutes, or the thermostat will exit configure status. Figure 34 59 Figure 35
PROGRAMMING Table 5. Schedule Default Program Settings Schedule Period Time Heat 60 Setpoints Cool Fan Setting Wake 6:00AM 68 F (20 C) 78 F (26 C) Auto Leave 8:00AM 60 F (16 C) 85 F (29 C) Auto Return 4:00PM 68 F (20 C) 78 F (26 C) Auto Sleep 10:00PM 60 F (16 C) 78 F (26 C) Auto Program Heating and Cooling Schedule Your thermostat can control up to four different schedule periods per day: Wake - Period when you awaken and want your home at a comfortable temperature. Leave - Period when you are away from home and want an energy-saving temperature. Return - Period when you return home and want your home back to a comfortable temperature. Sleep - Period when you are asleep and want an energy-saving temperature. NOTE: Schedule times are in 15-minute intervals.
Edit Schedule 1. Press, the screen will change. See Figure 36 and 37. 2. In this case, the time will blink. Press or to adjust the time. Press to display the next setting. Figure 36 3. Next, the temperature will start to blink. Press or to adjust the temperature. Press to turn to the next time period. 4. Repeat the above steps until four time periods are set. Then, Press to display the next day, until the settings for a week are completed. 5. For the End of Program Setting, press the key to exit and confirm the Figure 37 program setting, or press to exit without saving changes. NOTE: The default Fan setting is Auto and it cannot be programmed. 61
Copy One-Day Program After entering a specific day to program, you can copy this into another day to save time when creating a weekly program. For example, if you want to copy the program of Monday to Thursday, follow these steps: 1. Select the program for Monday. Complete the setting for Monday and press. The icon Copy to: appears on the screen, and the icon Tue will blink until selected or skipped. Press to select, press to skip. 2. Copy to Thursday. Press or to select Thursday. Press to copy the setting and the icon Copy to: disappears. 3. To copy for other days, repeat Steps 1 and 2. You can copy to one day or multiple days. 62
Reset Schedule To reset the schedule set-up options to the default settings, follow these steps: Press and hold the key for approximately three seconds until the screen looks like Figure 38. Then release the key. Now, the schedule is reset to the default settings shown in Table 5. Figure 38 63
Specifications Temperature Setting Range Heating: 40 F to 90 F (4 C to 32 C) Cooling: 50 F to 99 F (10 C to 37 C) Operating Ambient Temperature 32 F to 120 F (0 C to 49 C) Shipping Temperature -30 F to 150 F (-34.4 C to 65.6 C) Operating Relative Humidity IRS 1: 5% to 95% (Non-condensing) ORS-1: 5% to 95% Humidity Display Range 0% to 99% Clock Accuracy Cool Indication Heat Indication Auxiliary Heat Indication Warranty +/- 1 minute per month Thermostat shows Cool On on the screen when Cool is activated. Thermostat shows Heat On on the screen when Heat is activated. Thermostat shows Aux On on the screen when Auxiliary Heat is activated. Five Year Limited Warranty 64
Troubleshooting Symptom Problem Solution Display does not come on. Temperature settings do not change. Heating or cooling does not come on. Thermostat is not being powered. The upper or lower temperature limits were reached. Check for 24V AC between C and RC. Check temperature setpoints. Check Installer Set-up Numbers 0600 and 0610, modify as needed. The keypad is fully locked. Check Installer Set-up Number 0670 to change keypad locked options. Thermostat minimum offtime is activated. System selection is not set to Heat or Cool. System type selection is incorrect. Wait up to five minutes for the system to respond. Set system selection to correct position. Check Installer Set-up Number 0170 and make sure correct system type is chosen. 65
Symptom Problem Solution Thermostat is calling for Heat (Heat on) or Cool (Cool on) but no heating or cooling is running. Heat does not turn on (Heat on is solid in the display). Heating or cooling equipment is not operating. Heating equipment failure. Loose or broken wire connection between thermostat and heating equipment. 66 Check wiring. Check Installer Set-up Number 0170 and make sure correct system type is chosen. Verify operation of equipment in System Test mode. Check for 24V AC at the equipment on the secondary side of the transformer between power and common. If voltage is not present, check the heating equipment to find the cause of the problem. Check for 24V AC between the heat terminal (W) and transformer common. If 24V AC is present, the thermostat is functional. Check the heating equipment to find the cause of the problem. Check for 24V AC between the heat terminal (W) and transformer common. If voltage is not present, check wire connection (loose or broken) between the thermostat and the heating equipment.
Symptom Problem Solution Cooling does not turn on (Cool on is solid in the display) Cooling equipment failure. Check for 24V AC at the equipment on the secondary side of the transformer between power and common. If voltage is not present, check the cooling equipment to find the cause of the problem. Check for 24V AC between the cool terminal (Y) and transformer common. If 24V AC is present, the thermostat is functional. Check the cooling equipment to find the cause of the problem. Fan does not turn on in a call for heat (electric furnace). Loose or broken wire connection between thermostat and cooling equipment. Changeover Valve (Installer Set-up Number 0190) is not configured to match the changeover required by the installed heat pump. 67 Check for 24V AC between the cool terminal (Y) and transformer common. If voltage is not present, check the wire connection (loose or broken) between the thermostat and the cooling equipment. Set Changeover Valve (Installer Set-up Number 0190) to match the changeover required by the installed heat pump.
Symptom Problem Solution Both the heating and cooling equipment are running at the same time. Heating equipment is running in the cool mode. Heating equipment does not turn off and heat temperature setting is set below room temperature (Heat on is not in the display). Cannot set the system setting to Heat. The heating equipment is not a heat pump but the System Type (Installer Set-up Number 0170) is set to Heat Pump. Heating and cooling wires are shorted together. Heating equipment is not a heat pump but System Type (Installer Set-up Number 0170) is set to Heat Pump. Heating equipment is not a heat pump but System Type (Installer Set-up Number 0170) is set to Heat Pump. System Type (Installer Set-up Number 0170) is set to Heat Only or Heat Only with Fan. 68 Set System Type (Installer Set-up Number 0170) to match the installed heating and/or cooling equipment. Separate the shorted heating and cooling wires. Set System Type (Installer Set-up Number 0170) to match the installed heating and/or cooling equipment. Set System Type (Installer Set-up Number 0170) to match the installed heating and/or cooling equipment. Set System Type (Installer Set-up Number 0170) to match the installed heating and/or cooling equipment.
Symptom Problem Solution Heat on is not in the display. Cool on is not in the display. Wait is in the display. Screen Locked appears on the screen and all or some of the keys do not respond. System setting is not set to Heat and/or temperature setting is not set above room temperature. System setting is not set to Cool and/or the temperature setting is not set below room temperature. Compressor minimum off timer is active. The keypad is fully or partially locked. Set the system setting to Heat and set the temperature setting above the room temperature. Set the system setting to Cool and set the temperature setting below the room temperature. Wait up to five minutes for the cooling or heating (heat pump) equipment to turn on. Check Installer Set-up Number 0670 to change keypad locked options. 69
FIVE Year Limited Warranty Robertshaw warrants to the original contract installer, or to the original consumer user, that each new Robertshaw thermostat will be free of defects in materials and workmanship under normal use and service for a period of five (5) years from the date of purchase (the Warranty Period ). If any Product fails within the applicable Warranty Period, Robertshaw shall, at its option, repair or replace the Product or credit the purchase price, provided the Product is returned to Robertshaw s facility or designated agent with transportation charges prepaid, and the Product, upon examination by Robertshaw, is found not to conform to the Warranty. Cost of Product removal, labor, or reinstallation of new Product are not covered under this Warranty and are not the responsibility of Robertshaw. Warranty on Products, parts, components and/or software sold, but not manufactured by Robertshaw, shall be expressly limited to the warranty terms of the manufacturer of such products, components, parts and/or software. This above warranty does not apply to: (i) batteries; (ii) any losses or damages due to misuse, use of the Products in other than their normal and customer manner, accident, abuse, water, fire, neglect, normal wear and tear, negligence (other than Robertshaw s), unauthorized modification or alteration, use beyond rated capacity, unsuitable power sources or environmental conditions, stripped threads, improper installation, repair, handling, maintenance or application or any other cause not the fault of Robertshaw. THE FOREGOING WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ROBERTSHAW BE LIABLE TO CONSUMER, CONTRACTOR, OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOSS OF PRODUCTION, LOSS OF GOODWILL, LOSS OF CONTRACTS, LOSS OF ANTICIPATED SAVINGS, LOST REVENUES OR PROFITS, OR PROPERTY DAMAGE, REGARDLESS OF WHETHER SUCH LOSS OR DAMAGE IS BASED IN CONTRACT, WARRANTY, 70
TORT, NEGLIGENCE, STRICT LIABILITY, INDEMNITY, PRODUCT LIABILITY, OR OTHERWISE, AND EVEN IF ROBERTSHAW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. REPAIR, REPLACEMENT OR CREDIT OF THE PURCHASE PRICE SHALL CONSTITUTE THE SOLE REMEDIES WITH RESPECT TO DEFECTS IN THE PRODUCTS. THE CONSUMER ASSUMES ALL RISKS AND LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGE RESULTING FROM INSTALLATION AND USE OF THE THERMOSTAT. Some states does not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Return for Warranty Consideration 1. All Products to be considered for warranty must be returned to Company with shipping charges prepaid. 2. Product returned to Company must be packaged in such a manner that will prevent any further damage to the Product during transit. The Warranty terms above shall not apply to any items damaged in transit. 3. An itemized packing slip, including owner s name and address, is required for each shipment to Company of Product(s) to be considered for warranty. The packing slip must contain reason for warranty return, date of installation, date of failure, and a contact name in case further information is required. 4. Within North America (USA and Canada), all cartons must be clearly identified as WARRANTY PRODUCT and returned to: USA Owners: Warranty Department Robertshaw 1921 Anei Circle, Brownsville, TX 78521 USA Canada Owners: Warranty Department Robertshaw 4060 Ridgeway Drive, Unit 14 Mississauga, ON L5L5X9 CANADA 71
Robertshaw, Uni-Line and SmartSense are trademarks of Robertshaw, its subsidiaries and/or affiliated companies. All other brands mentioned may be the trademarks of their respective owners. Customer Service Telephone 1.800.304.6563 Customer Service Facsimile 1.800.426.0804 HVACCustomerService@robertshaw.com For Technical Service Telephone 1.800.445.8299 Facsimile 1.630.260.7294 TechnicalService@robertshaw.com www.robertshaw.com 2016 Robertshaw 4/16 352-00243-001