UC-351. Installation, Maintenance and Operational Manual. Model UC-351GH, UC-351-3GH

TABLE OF CONTENTS 1 INTRODUCTION...3 2 PARTS LIST...4 3 SAFETY WARNINGS AND OPERATING CONDITIONS...5 4 MOUNTING AND WIRING...6 5 CONFIGURING THE UC-351G...11 6 NETWORK REGISTRATION AND COMMISSIONING...16 7 COM IP...17 8 MAINTENANCE AND OPERATION...18 9 SUPPORT CONTACT DETAILS...19 APPENDIX A INSTALLATION CHECKLIST...20 APPENDIX B UC-351GH GENERATED EVENTS...21 APPENDIX C TROUBLE SHOOTING...22 APPENDIX D DISPOSAL...23 APPENDIX E APPENDIX F ABBREVIATIONS...24 REGULATORY APPROVALS...25 PLEASE NOTE: THE TERM UC-351GH REFERRED TO THROUGHOUT THIS MANUAL DENOTES BOTH THE UC-351GH AND THE UC-351-3GH Installation Manual Page 2 of 25 All rights reserved.

1 Introduction GPRS/3G PSTN Ethernet Network/I nternet Modem/Router Figure 1 UC-351GH Security Communicators The UC-351GH is a multi-function security communicator from UHS. It combines: - Alarm panel dial capture unit - Serial alarm panel interface (RS.232 or TTL) compatible with the ASIAL Serial protocol - Analog ASIAL interface - Cellular (GSM-GPRS/3G) modem - Ethernet (IP) uplink - Dry contact alarm inputs configurable to default low or default high - Control inputs - Status outputs - Battery power back up - Mode 3 phone connection - Phone line integrity monitoring Typical applications include: - Commercial alarm systems - Fire alarm systems - Residential alarm systems Installation Manual Page 3 of 25 All rights reserved.

2 Parts List The UC-351GH can be mounted within the enclosure of the existing alarm control panel or can be mounted in a separate enclosure with a 12 Volt DC battery backed power supply. It is shipped with the following items: UC-351GH with GPRS/3G Radio Connector plugs Four mounting stand-offs with adhesive pads Whip antenna ASIAL panel cabling The following are required in order to complete the UC-351GH installation: Cat 5 Ethernet Cable to connect to the on-site LAN if required The security company account information must be available to allow UltraConnect configuration Installation Manual Page 4 of 25 All rights reserved.

3 Safety Warnings and Operating Conditions Qualified Personnel Only Only qualified service personnel should install the UC-351GH and perform subsequent maintenance on the unit. Battery Handling Take care not to short the battery in the host alarm panel. A short-circuited battery can deliver large currents that could result in serious burns or create a fire hazard. Dispose of used batteries according to local environmental regulations. Power Requirements When Powered from Alarm Panel Voltage: Current: 10 VDC to 30 VDC Average 420 ma @ 12 VDC Peak 710 ma @ 12 VDC (during dial capture only - 0.1% duty cycle) Ripple/noise: 200mVpp max. Power Requirements Dedicated Housing Voltage: Battery: 16 VDC (use plug-pack provided) 12 VDC 7AH Lead Acid Low battery threshold: 10.8V +/- 0.2V. Status Outputs: (on J1400) Logic High = 12 V (nominal) @ 1mA max Logic Low = 0.4 V @ 200mA max These voltages are with respect to the 0V terminal on J800. Dry Contact Alarm Inputs Logic High = +3.5V to +30V Logic Low = -0.5V to +0.8V Physical Dimensions (Excludes Housing) Size 163 x 102 x 36 mm Mass = 135 g SELV Connectors Connectors J1300, J1301 (dry contact alarm inputs) J1400 (outputs), J1000 (alarm panel), J1501 (ASIAL input) and J800 (DC power) have been classified as SELV and must only be connected to approved SELV circuits. If the circuit to be connected to these terminals is not SELV, an isolation unit compliant with local regulatory requirements must be used. SELV circuits are determined in IEC60950 and equivalent national standards. Operating Conditions The UC-351GH is rated to operate under the following conditions: - Indoor operation - Ambient temperature: -5 o C (23 o F) to +55 o C (131 o F) - Humidity: 5% to 95% Installation Manual Page 5 of 25 All rights reserved.

4 Mounting and Wiring UC-351GH LED functionality: Figure 2 - UC-351GH Layout Wireline Up Flashing means the UC-351GH unit has obtained an IP address on the wireline (e.g. LAN) network. Solid means the UC-351GH is registered on the UltraAgent network server over its wireline interface. Installation Manual Page 6 of 25 All rights reserved.

Wireless Up Flashing means the UC-351GH has acquired an IP address on the wireless network (e.g. GPRS/3G). Solid means the UC-351GH is registered on the UltraAgent network over its wireless interface. SSx Wireless signal strength indicators, refer to Table 2 in section 6. Ethernet Flashing means the Ethernet port is detecting traffic, Solid means the Ethernet Port is connected to the LAN Selecting the Mounting Location When surveying the site, please remember that the UC-351GH operates in a similar way to an ordinary mobile telephone, therefore any restrictions on the use of mobile telephones in the area will also apply to the UC-351GH. Install the UC-351GH in such a way that a separation of at least 3 meters is maintained from any other Radio sources. The phone line from the exchange is connected to the PSTN LINE port of J400; the line connected to the premises phones is connected to the Phone port of J400. If an Alarm Panel is already connected to the telephone line, disconnect the line and reconnect it to the UC-351GH s dial capture port (J1000). Mounting the UC-351GH Important: Ensure the alarm system is powered down (switch off mains power and disconnect the battery) before starting the installation. Use the four adhesive stand-offs supplied to attach the UC-351GH unit to the inside surface of the lid or to a convenient location inside the main enclosure. Ensure that the surface to which the stand-offs are to be attached is flat and free of dust or grease. Insert the four adhesive stand-offs into the four mounting holes. Peel off the paper covering the adhesive pad and firmly attach the pad to the surface at the chosen location. Phone Line Connection The UC-351GH supports mode-3 cabling. Ethernet Connection Run an RJ45 cable from a convenient network connection to the UC-351GH unit's Ethernet connector, J600. The UC-351GH unit s Ethernet port autosenses, so that either a straight-through or cross-over Ethernet cable can be used. Only ready-made, certified cables should be used when connecting the UC-351GH unit to network equipment. If cabling has to be made on site then testing and certification to EN 50173 Class D should be performed. Failure to use certified network cabling can lead to intermittent and spurious faults that are difficult to trace without specialist equipment. Installation Manual Page 7 of 25 All rights reserved.

Power Connection (J800) Ensure power is off when cabling the power connectors. If the ASIAL panel is powering the UC- 351GH use terminal J1501 for the power connection (See Alarm Panel Connection below for further details). For all other instances the power connection is via screw terminal J800. Connect the +12V to the terminal labelled +V (PIN 1 of J800), and 0V to the terminal labelled 0V (PIN 2 of J800). The power wiring must be less than 3m in length and use wires having a core area of at least 1mm 2. Battery Connection (J401) The UC-351GH is equipped with a battery charging circuit. If the primary power supply is removed the UC-351GH will be powered from the connected battery. When the power supply is connected the battery will be charged from the primary power connection. Antenna A magnetically attached whip antenna is provided. It must be mounted indoors, on a flat horizontal surface, sufficiently close that it can be connected to the UC-351GH. The base of the antenna is equipped with a strong magnet which will attach firmly to any ferrous surface such as the top of the alarm panel enclosure (see Figure 3 ). Run the antenna cable to the UC-351GH via an existing knock-out or make a suitable hole, (typically 11mm diameter) in the top of the enclosure. Prevent metal filings and shavings from entering the enclosure as it could cause internal short circuits. Remove any burrs from the hole, pass the RF cable through it and place the antenna in position. Do not permanently fix the antenna until a Signal Strength Test has been performed. Figure 3 Antenna Mounting Extension Antenna A high gain antenna with an extension cable can be used in the event that the Receive Signal strength at the location is inadequate, and changing locations is not an option. General Purpose Pins To interface to a panel with dry contact alarm outputs, connect the alarm panel outputs to the UC-351GH pin terminals on J1300 and J1301. Pins 1-8 are general purpose inputs and will raise E/R323 alarms on zones 901 to 908. Pins 9-16 have specific purposes as follows:: Input 9: Vibration Sensor Input Input 10: Vibration Sensor Gnd Input 11: Vibration Sensor Pwr Input 12: Tamper Input Input 13: Tamper Gnd Input 14: Unused Installation Manual Page 8 of 25 All rights reserved.

Input 15: Used as GPOP4 (General Purpose Output) indicating primary path OK if low Input 16: used as GPOP5 indicating secondary path OK if low. Alarm Panel Connection Overview There are two wiring positions for connecting alarm panels, Dial Capture and ASIAL Serial. Only one wiring position is allowed per installation. The Dial Capture position uses connector J1000 and the ASIAL Serial connection uses J1501. Alarm Panel Connection Dial Capture To use dial-capture, connect the alarm panel s PSTN dialler interface to the UC- 351GH s Alarm Panel port J1000. Pins 1,2 - Panel Line this provides feed towards the alarm panel s PSTN connection Pins 3,4 - Panel Phone this connects to the return pair from the alarm panel s PSTN connection. Pins 5,6 - Unused Alarm Panel Connection Serial This is a fully monitored connection to the alarm panel. It uses the ASIAL serial alarm reporting format. The connector is compatible with the fourwire STU RS-232 and TTL cabling. Please note that the format of ASIAL being used by the panel, whether TTL or RS-232, must be determined. The table below indicates which panels support RS-232 and which panels support TTL. RS232 MCM Icon16 MCM Icon 32 MCM Icon48 Concept 2000 Concept 3000 TTL Tecom Challenger GE Nx If the panel can support the current requirements of the UC-351GH (710mA @12VDC) connect the 12V wire between the panel and the UC-351GH. Otherwise the power connector J800 will need to be connected to an external power supply. If using the 12V connector on J1501 please ensure the 12V wire is connected to the correct connector. On unmarked panels find the 12V wire using a multimeter. The voltage should be approximately 13.8V with reference to Ground. The Ground, Rx and Tx cables need to be connected between the panel and the UC- 351GH. Connect the transmit wire from the panel to the appropriate Rx port on the UC- 351GH. Likewise connect the receive wire Installation Manual Page 9 of 25 All rights reserved.

from the panel to the appropriate Tx port on the UC-351GH. If the UC-351GH is supporting ComIP then the phone line from the Alarm Panel must be connected to the Alarm Panel connector J1000. Outputs Three open collector outputs are provided with onboard pull-up to 12V. The outputs are rated to 30V and terminate on J1400 as shown below. Output3 - J1400 Pin 3: RPS function (in conjunction with alarm input 4) WARNING Connectors J1000, J1300, J1301 and J1400 have been classified as SELV and shall only be connected to approved SELV circuits. If the circuit to be connected to these terminals is not SELV, a regulatory authority compliant isolation unit must be used. SELV circuits are determined in IEC60950. Note: G denotes the 0V connection. By default, the outputs have the following specific purposes: Output1 - J1400 Pin 1: Standard Line Fault Indication Output2 - J1400 Pin 2: Remote controlled Installation Manual Page 10 of 25 All rights reserved.

5 Configuring the UC-351GH Important Note: Always check the Quick Installation Guide if provided before changing UC-351G configuration. Methods for configuration There are two methods available to configure the UC-351GH. The UC-351GH can be configured with either a DTMF phone or with the web console. Method 1. Configuration with DTMF Phone Initial Power-Up 1. Prepare wiring as described in Section 4. 2. For initial power-up and configuration, the following minimum connections are required: A. DC Power B. Antenna (for wireless operation) 3. During start-up, two headers on the UC- 351GH allow configuration: * J902 Learn Header * J903 Config Header Either or both headers can be shorted. If both headers are shorted the UC-351GH will perform PIN learning first, followed by DTMF configuration. The procedures are described below. Learning Procedure for PINS and Initial Power-On Please note that if the PINs are not used then the LEARN procedure will not need to be undertaken. 1. Short out Learn header J902 with a link. 2. Power up or power-cycle the unit. 3. Wait around 30 seconds until the LED s flash in the learn ready pattern (left to right scrolling pattern). 4. Connect all 16 dry alarm inputs in the Normal state (ensure that alarm input 4 is in the closed state for RPS. See section 4) 5. Remove the header from J902. The UC-351GH will flash all LED s off-on-off to indicate learning has completed and will store this information in non-volatile memory. The boot sequence will then continue. Configuring the UC-351GH with a DTMF Phone 1. Ensure you have a DTMF phone connected to the UC-351GH unit s alarm panel dial capture input port (J1000 PINs 1 and 2). 2. Power up or power-cycle the unit with the Configuration header J903 shorted with a link. 3. Around 30 seconds after power on (or just after the learning procedure has completed if being done), the LEDs will flash for a period of 20 seconds. During this time lift the telephone receiver, receive dial tone and press the '#' key to enter Installer Mode. The UC-351GH requires the following minimum parameters to be entered in order to connect to the UltraSec network. These parameters should have been provided by your Central Station: - Locale Code - Agency Number - Account Number - Check Digit To enter the Basic Configuration parameters, enter installer mode, then press: Installation Manual Page 11 of 25 All rights reserved.

* Locale * Agency # Account # Check Digit Example * 2 * 1 # 1000 # 7 Example * 261 * 20 # 1000 # 5 Example * 201 * 31 # 1000 # 8 UltraConnect sends a soft acceptance tone after each # and after the Check Digit. Four sharp beeps means the data has been incorrectly entered. Re-enter the full command. Installer Mode is terminated after five minutes, or when the phone is hung-up. After Installer Mode is terminated, ensure the config header is removed before proceeding with the installation. Configuring Fallback mode for the panel * 99 * 0 Automatic Fallback * 99 * 1 No Fallback to PSTN Automatic Fallback mode connects the panel to the PSTN line if both wireline and GPRS/3G paths are down. Configuring UC-351 With Static IP These settings are required when the UC- 351GH s LAN address is not supplied from a DHCP server (ie when a network administrator assigns a specific static IP address for the UC- 351GH). Disable dynamic IP (DHCP) mode by entering installer mode, then pressing: * 13 * 0 UltraConnect sends two soft acceptance tones. To enter the static IP address for the UC- 351GH press: * 10 * aaa * aaa * aaa * aaa # xxx * xxx * xxx * xxx # where: aaa.aaa.aaa.aaa is the assigned static IP address xxx.xxx.xxx.xxx is the assigned netmask To enter the gateway IP address details for the UC-351, press: * 11 * ggg * ggg * ggg * ggg # ggg.ggg.ggg.ggg is the assigned gateway IP address Example To set the UC-351GH s IP settings to: IP Address: 192.168.1.10 Netmask: 255.255.255.0 Gateway Address: 192.168.1.1 enter configuration mode then enter: *13* 0 *10* 192 * 168 * 1 * 10 # 255 * 255 * 255 * 0 # *11* 192 * 168 * 1 * 1 # In each case, UltraConnect sends two soft acceptance tones after the command. Four sharp beeps means data has been incorrectly entered. Re-enter the full command. Configuring UC-351 For Dynamic IP (Default Mode) You can return the UC-351GH to the default Dynamic IP (DHCP) mode at any time by entering installer mode, then pressing: * 13 * 1 UltraConnect sends two soft acceptance tones after the 1. Configuring Panel Format By default, the UC-351GH is configured in Contact ID mode. To change the panel format, use the * 15 * option: * 15 * 1 # ContactID * 15 * 10 # High Speed (fast format) * 15 * 20 # SIA * 15 * 30 # Pin only mode * 15 * 40 # ASIAL serial Installation Manual Page 12 of 25 All rights reserved.

The UC-351GH supports other several other less common alarm panel formats listed below: * 15 * 2 # ContactID with Double Knock * 15 * 11 # High Speed with Double Knock * 15 * 21 # SIA with V.21 modem tones Configuring the Outputs By default, the UC-351G s Outputs operate as follows: Output Default Function Output1 Standard Line Fault 2 (Active High) Output2 Remotely Controlled (Automation System) Output3 RPS function (in conjunction with alarm input 4) Default Polarity High to indicate both paths failed 1 from AS sets output High, 0 from AS sets output Low Alarm sent sets output High, Alarm ack d sets output Low Table 1 - UC-351GH Reported Events communications paths causes a Low on GPOP1) * 91 * 51 Standard Line Fail Mode 2 Active High (Failure of both communications paths causes a High on GPOP1) default mode Output2 * 92 * 10 Remotely (Automation System) Controlled Active Low (0 from AS sets output High, 1 from AS sets output Low) * 92 * 11 Remotely (AS) Controlled Active High (1 from AS sets output High, 0 from AS sets output Low) default mode Output3 * 93 * 10 RPS function Active Low (Alarm sent sets output Low, Alarm ack d sets output High) * 93 * 11 RPS function (Alarm sent sets output High, Alarm ack d sets output Low) default mode The following commands can be used via the phone configuration to set the behaviour of the Outputs: Output1 * 91 * 20 BSIA Form 175 Mode * 91 * 30 Standard Line Fail Mode Active Low(Failure of any communications path causes a Low on GPOP1) * 91 * 31 Standard Line Fail Mode Active High (Failure of any communications path causes a High on GPOP1) * 91 * 50 Standard Line Fail Mode 2 Active Low (Failure of both Installation Manual Page 13 of 25 All rights reserved.

Method 2. Advanced Set-up by Web Browser Initial Power-Up 1. Prepare wiring as described in Section 4. 2. For initial power-up and configuration, the following minimum connections are required: C. DC Power D. Antenna (for wireless operation) 3. During start-up, two headers on the UC- 351GH allow configuration: * J902 Learn Header * J903 Config Header Either or both headers can be shorted. If both headers are shorted the UC-351GH will perform PIN learning first, followed by web configuration. The procedures are described below. Learning Procedure for PINS and Initial Power-On Please note that if the PINs are not used then the LEARN procedure will not need to be undertaken. 1. Short out Learn header J902 with a link. 2. Power up or power-cycle the unit. 3. Wait around 30 seconds until the LED s flash in the learn ready pattern (left to right scrolling pattern). 4. Connect all 16 dry alarm inputs in the Normal state (ensure that alarm input 4 is in the closed state for RPS. See section 4) 5. Remove the header from J902. The UC-351GH will flash all LED s off-on-off to indicate learning has completed and will store this information in non-volatile memory. The boot sequence will then continue. Configuring the UC-351GH with the Web Console The UC-351GH s management console is available at http://192.168.222.222/ only when the Configuration header, J903, is shorted. Note that the UC-351GH does not run a DHCP server, so you must configure the PC with a static address on the same subnet as the UC- 351GH. For example, configuring the PC to have IP address 192.168.222.10 would allow connection to the UC-351GH. Once connected, surf to the Quick start link (see Figure 4). From here you can configure: Account number This is the number used to identify the site in UHS network. DRN / Agency ID This identifies the agency in the UHS network. Wireline (IP) Settings including DHCP Client or static local IP and gateway. Wireless (GPRS/3G) Settings including APN, username and password and server IP addresses. Dial Up Settings Can be configured as -Backup/As required : When the primary path fails the UC-351GH will dial up for an alarm or a poll and then disconnect. -Always On : The Dial Up connection is always connected to the server. -Fallback/When GPRS fails : When the primary path fails the Dial Up connection will connect and remain connected. -DTMF : When the primary path fails the UC- 351GH will send DTMF signals to a receiver. Panel Type This is the alarm panel protocol. This must match the protocol configured in the alarm panel if connected to a dialler alarm panel. Output Settings including the definition of the operation and polarity of the General Purpose Outputs (1-3). Installation Manual Page 14 of 25 All rights reserved.

Figure 4 - Screenshot of Quick Start Menu Once the settings have been correctly entered press the Save/Reboot button to save the settings to the UC-351GH. Warning: Wait two minutes before removing the ethernet cable or config header after pressing the Save/Reboot button Installation Manual Page 15 of 25 All rights reserved.

6 Network Registration and Commissioning Remove Short on Config Header If Config Header (J903) is shorted, the UC- 351GH will not attempt to register on the UltraAgent network. The header short should be removed once configuration is complete. Network Registration On startup, the UC-351GH will immediately attempt to register on UHS UltraAgent network with all available interfaces: - GPRS/3G - Internet If either the Wireline or Wireless network connection is available (i.e. respective LED is flashing), but does not become solid for 30 seconds, then the UC-351GH is not registering with the UHS UltraAgent network server. This could be due to an error in activation. Contact UHS Helpline for assistance. Signal Strength Test LEDs SS1,SS2 and SS3 provide a signal strength indication. Signal strength is indicated as shown in the following table. A signal strength test can be run at any time by shorting the Config header. Note that communications with the network server and alarm transmission will cease while in Installer mode. SIG3 SIG2 SIG1 Signal Strength Off Off Off No reading available (eg modem is being reset) Off Off FLASH Attempting to register on network Off Off On <-89dBm Unacceptable Off FLASH On -89dBm to -83dBm Acceptable Off On On -83dBm to 77dbm Good FLASH On On -77dBm to -70dBm Very Good On On On > -70dBm Excellent Table 2 Wireless Signal Strength Commissioning Once the UC-351GH is registered with the UHS UltraAgent network, perform the following tests: 1. Send an alarm from one of the alarm inputs on the UC-351GH. Check with the Automation System that the alarm has been received over the GPRS path and the IP path. 2. Send a set of alarms from the alarm panel. Check with the Automation System that the alarms are received over the GPRS/3G path and the IP path. If the Automation System receives a Bad Checksum Error or Panel Type Mismatch Error, the panel is not transmitting in the format expected by the UC-351GH. 3. Disable the GPRS/3G interface. Send a set of alarms from the alarm panel. Check with the Automation System that these are received over the wireline path. Installation Manual Page 16 of 25 All rights reserved.

7 Com IP Com IP enables secure, remote download to the alarm panel over a GPRS/3G or IP connection. Figure 5 shows the key network elements. GPRS/3G UltraAgent Servers Dial Capture Alarm Panel (Concept/ Challenger) UltraConnect WA N UC - 372 - UAR Monitoring Software UC - 372 - UAR Server (Titan/ Wdirect) Figure 5 - Com IP Example The process for Panel downloads utilizing Com IP is as follows. 1. The UC-372-UAR emulates a modem and receives a request from the Server to establish a session with the alarm panel. 2. The UC-372-UAR receives this request and establishes a session with the UltraConnect over the WAN. 3. The UltraConnect at the client site calls the Alarm Panel over the Dial Capture or Serial Interface and mimics a modem establishing a download session. 4. Once the call has been established the link between the Server and the Alarm Panel is complete and the software will be downloaded. For the Com IP functionality to work the Virtual Tunnel information on the UC-372-UAR must be correctly configured and the UC-372-UAR must have access to the UltraAgent Servers. For access to the UltraAgent Servers, ports may need to be opened on firewalls between the UltraAgent Servers and UC-372-UAR. At the time of writing this manual the Virtual Tunnel uses port 9091 and the TCP protocol. Installation Manual Page 17 of 25 All rights reserved.

8 Maintenance and Operation The UltraAgent servers manage the UC- 351GH and appropriate alarms are raised to alert the Automation System to faults (see appendix B). This section describes the operational and maintenance activities that may be required. Internal Access The UC-351GH is usually installed in a tamper monitored alarm system, so in general it is necessary to obtain authorisation with the control room before opening the unit. Once authorised: 1. Remove all watches, rings or other metal objects from your hands. 2. Use ESD protection 1. Switch off and disconnect the mains supply of the host alarm system. 2. Remove all watches, rings or other metal objects before opening the lid. 3. Disconnect and remove the battery of the host alarm system. 4. Disconnect the wiring from the existing UC-351GH unit 5. Mount the replacement unit and replace cable as per Section 4. 6. Reconnect the mains supply and switch on. 7. Contact the Control Room. Unit will be required to be disabled and then re enabled to bring back into service Unit Replacement To replace the unit, perform the following actions: Installation Manual Page 18 of 25 All rights reserved.

Appendix A Installation Checklist Before leaving the premises, complete the following Installation Checklist. UC-351GH securely mounted in host alarm system. UC-351GH powered up. UC-351GH communicating with UHS UltraAgent network over wireline path. Wireless signal strength in acceptable range or better. UC-351GH communicating with UHS UltraAgent network over wireless interface. Alarm panel connected to UC-351GH via dial-capture, ASIAL or PIN interface as required. Alarms sent and received at Automation System over all available interfaces. Remove the PSTN line and ensure that a PSTN Network Failure alarm is raised. Premises phones working and there are no PSTN Network Failure alarms when other phones go off-hook. Battery connected. AC fail test completed. Installation Manual Page 20 of 25 All rights reserved.

Appendix B UC-351GH Generated Events The UC-351GH generates events for system alarms. The values listed in the table below are default codes for the UC-351GH configured in ContactID, Ademco Fast and SIA Formats. Alarms sent over wireline are differentiated from those sent over wireless with the Receiver Number field in the Automation Protocol. Description CID (zone) SIA E/R (zone) Fast (zone) Time to Active AC Fail 301 (999) AT/AR (999) 6(1) E 7 Min; R 7 Min Low Battery Level 302 (999) YT/YR 6 (2) E 7 Min; R Immediate Bad Packet Count Threshold Exceeded 352 (999) ET/ER (999) 6 (3) E Exceed Count; Bad Checksum 311 (999) ET/ER (993) 6 (3) E Exceed Count; Missing Heartbeat 312 (999) ET/ER (991) 6 (3) E 10 days; R Immediate Off Hook Timeout 313 (999) ET/ER (989) 6 (3) E 10 Min; R Immediate Dial Fail 314 (999) ET/ER (987) 6 (3) E 10 Sec; R Immediate Runaway Panel 316 (999) ET/ER (983) 6 (3) E 10 Min; R Immediate GPIP1-8 323 (901-908) BA/BR (901-908) 7 (1) E Immediate; R Immediate Vibration Sensor 323 (909) BA/BR (909) 7 (1) E Immediate; R Immediate Tamper 323 (912) BA/BR (912) 7 (1) E Immediate; R Immediate Panel Connection (Serial Interface) Panel Account No. Changed (Serial Interface) 356 (997) N/A N/A E 5 Sec; R Immediate 306 (999) N/A N/A E- Immediate Table 3 - UC-351GH Reported Events Installation Manual Page 21 of 25 All rights reserved.

Appendix C Trouble Shooting UC-351GH does not start up Ensure that the DC power is connected, and that no headers have been left inserted on the board UC-351GH doesn t connect to UHS UltraAgent network Check that the account has been activated in the UHS UltraAgent network server. Ensure that this UC-351GH unit has not already been connected under a different account. Check that no headers have been left inserted on the board. Alarm panel does not break dial tone Check the connection to the alarm panel. Check if the alarm panel has been set to DTMF dialling Plug a standard DTMF phone into the UC- 351GH unit s dial capture port (J1000 Pins 1 and 2) and dial a digit to check that it can break dial tone No alarms sent to AS Check that the dialler receiver and account number have been programmed. Ensure that the panel is configured to report using a supported format (ContactID, Ademco High Speed, SIA). Installation Manual Page 22 of 25 All rights reserved.

Appendix D Disposal The symbol shown here and on the product, means that the product is classed as Electrical or Electronic Equipment and should not be disposed of with other household or commercial waste at the end of its working life. The Waste Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using the best available recovery and recycling techniques to minimise the impact on the environment, treat any hazardous substances and avoid the increasing landfill. Product disposal instructions for residential users: When you have no further use for it, please dispose of the product as per your local authority s recycling processes. For more information please contact your local authority or retailer where the product was purchased. Product disposal instructions for business users: Business users should call +61 2 9663 2299 to determine correct address to send the product to for disposal. Installation Manual Page 23 of 25 All rights reserved.

Appendix E Abbreviations ADSL asynchronous digital subscriber line GSM Global System for Mobile communication GPRS General Packet Radio Service PSTN Public Switched Telephone Network CCTV closed circuit television IP Internet Protocol HDD Hard Disk Drive SELV Safety Extra Low Voltage TNV-3 Higher than SELV voltage standard (70.7Vp-p or 120VDC) Ah Amp hour mvp millivolts peak to peak GND ground AS Automation System RPS Remote Programming Software Installation Manual Page 24 of 25 All rights reserved.

Appendix F REGULATORY APPROVALS N13454 EN54-4:1997 LIABILITY The services and products provided by UHS, when installed and commissioned, are only intended to provide a communications path between the equipment and a supervision centre to the extent that is reasonably practicable by use of such goods and services. DISCLAIMER The manufacturer or his agents disclaim responsibility for any damage, financial loss or injury caused to any equipment, property or persons resulting from any use of this equipment. The manufacturer is not liable for any purely economic loss arising from any use of this equipment. All responsibility and liability in the use of UHS products are assumed by the user. This unit is designed to be used in customer premises. Use of this equipment in other locations may void warranty. This unit is not intended for use in marine environments or water borne vessels. UHS may make changes to features and specifications at any time without prior notification in the interest of ongoing product development and improvement. Installation Manual Page 25 of 25 All rights reserved.