Visiting intu Merry Hill An autism friendly visual guide
Contents Section 1 The guide 3 Section 2 What time am I going to intu Merry Hill? 4 Busy times at intu Merry Hill 5 Section 3 How will I get to intu Merry Hill? 6 Section 4 How do I find the toilets? 9 Section 5 How will I be supported? 10 Section 6 What can I do at intu Merry Hill? 12 Section 7 A map of intu Merry Hill 14 Section 8 Dining at intu Merry Hill 18 Section 9 What else can I do at intu Merry Hill? 22 Section 10 Who might I see at intu Merry Hill? 24 Section 11 What to do if things go wrong? 25 Section 12 After my visit 27 1
What is intu Merry Hill? intu Merry Hill is a large regional shopping centre. Our address is: intu Merry Hill, Brierley Hill, West Midlands, DY5 1QX Our telephone number: 01384 487 960 Website address: www.intu.co.uk/merryhill Facebook: intu Merry Hill Twitter: @intumerryhill 2
Section 1 - The guide What day am I going to intu Merry Hill? Monday Tuesday Wednesday Thursday Friday Saturday Sunday 3
Section 2 - What time am I going to intu Merry Hill? 10 11 12 1 2 9 3 8 7 6 5 4 What time am I going to intu Merry Hill? intu Merry Hill is busiest Thursday to Saturday. Quietest times in the centre* Sunday to Wednesday: 9am 11am *During events, sales, school holidays and Christmas, intu Merry Hill can be very busy and look different. 4
Section 2 - Busy times at intu Merry Hill This is what the centre may look like during Christmas, school holidays and when events take place at the centre. It can be very noisy. Christmas intu summer party School holidays 5
Section 3 - How will I get to intu Merry Hill? You can get to intu Merry Hill by car intu Merry Hill has 10,000 parking available across six car parks including disabled and family spaces so there are plenty of places to park. 6
You can also get the bus We have an on-site bus station with almost 100 local and regional buses passing through the depot every hour. Information on all the bus routes are available on the intu Merry Hill website. You can also get the train We have excellent bus links to a range of local train stations for onward rail links. For full details on traveling to the centre, please visit: intu.co.uk/merryhill/centre-information/how-to-find-us 7
Section 3 - How do I get into intu Merry Hill? You will be able to enter the centre directly from the bus station. The entrance looks like this. 8
Section 4 - How do I find the toilets? Follow the signs to find the toilets. Some of the wheelchair accessible toilets require a RADAR key to access before use. Our security staff all carry a RADAR key, and will be happy to assist customers who require access. 9
Section 5 - How will I be supported? If you want you can use our autism awareness cards: The cards are for you to use if you want to tell staff or shoppers about your autism They will be included in the pack. You can pick one up from our customer service desk They can also be downloaded from our website 10
If you want you can use our autism awareness wristbands: The wristbands are for you to use if you want to tell staff about your autism They will be included in the pack. You can pick one up from our customer service desk If you need help ask any intu member of staff If you need help, our staff will be wearing: Our customer service team Our security team Our environmental services team Not all our staff wear a uniform, but they will all be wearing a badge with their name on. Our staff have received autism awareness training so will be happy to help you. 11
Section 6 - What can I do at intu Merry Hill? You can shop. There are lots of shops at intu Merry Hill. To find out where these shops are located, please refer to the map on pages 14-17. Topshop River Island JD 12
Section 6 - Where will I visit? I am going to visit... List which shops you will go to. A list of all our shops can be found on our website at: www.intu.co.uk/merryhill/stores 13
Section 7 - A map of intu Merry Hill Upper mall Key to maps Lifts Free Parking Stairs Free mobile charging station Escalator Toilets Cycle Parking Baby Changing Cash Dispenser Post Box Kids play areas and family events Customer Services MULTI STOREY CAR PARK Event Area Bus Station/ Taxi Rank Free Wi-Fi can be accessed everywhere in the centre Home & Café Revive Entrance Amazon Lockers Electric Vehicle charging points Services available at the customer services desk Gift Card First Aid Lost Property Fun Buggies 14
Womenswear & Food including restaurant Food Court i Customer Services Desk 15
Section 7 - A map of intu Merry Hill Lower mall Key to maps Lifts Stairs Free Parking Free mobile charging station MULTI STOREY CAR PARK Escalator Toilets Menswear Cycle Parking Baby Changing Cash Dispenser Kids play areas and family events Post Box Customer Services Event Area Bus Station/ Taxi Rank Free Wi-Fi can be accessed everywhere in the centre Entrance Amazon Lockers Electric Vehicle charging points Services available at the customer services desk Gift Card First Aid Lost Property Fun Buggies 16
Customer Services Desk Womenswear & Kidswear Customer Services Desk Womenswear & Kidswear Key to Maps Lifts E Event Area Bus Station/ Fountain Square Taxi Rank Entrance M Stairs Escalators Meeting Point Cycle Racks Lower Level Concierge Desk Upper Level Eat Central Free Parking Mobile charging station Telephones Toilets including facilities for disabled customers and baby changing Cash Machine Baby Changing/ Feeding Room WiFi WiFi Kids Play areas and family events Post/ Letter Box Pharmacies Post Office Concierge Where you will find the following services Store Directions Gift Cards First Aid Lost Property Kiddy Cars Little Shopper Pushchair Hire Hire Menswear Shop Mobility Interpreter Service TO CRADLEY HEATH M5 JCT 4 Retail park i TO CRADLEY HEATH M5 JCT 4 DUDLEY STATION DRIVE THE BOULEVARD TIMES SQ AVE DUDLEY STATION DRIVE THE BOULEVARD THE BOULEVARD TIMES SQ AVE TIMES SQ AVE THE BOULEVARD TIMES SQ AVE CANA L ASDA THE EMBANKMENT NEXT CANA L ASDA THE EMBANKMENT NEXT MADISON AVE MADISON AVE PRIMARK M&S A4036 PRIMARK M&S DEBENHAMS DEBENHAMS THE EMBANKMENT TO BRIERLEY HILL THE EMBANKMENT CENTRAL WAY PEDMORE ROAD TO BRIERLEY HILL CENTRAL WAY LEVEL STREET LEVEL STREET LEVEL STREET LEVEL STREET A4036 COPTHORNE HOTEL BREWERS WHARF PUB TO WATERFRONT BARS, RESTAURANTS AND OFFICE COMPLEX 17 COPTHORNE HOTEL BREWERS WHARF PUB TO WATERFRONT BARS, RESTAURANTS AND OFFICE COMPLEX TO DUDLEY M5 JCT 2
Section 8 - Dining at intu Merry Hill We have lots of different restaurants around the centre, including Nandos and Pizza Express. 18
You can also sit within Eat Central which offers a wide range of food offerings however, can become very busy and noisy especially over the weekends and school holidays. For a full list of our restaurants visit www. intu.co.uk/merryhill/restaurants 19
Section 8 - Packed lunch If you prefer bring a packed lunch to the centre. You can eat your packed lunch on one of the seats in intu Merry Hill. 20
Bringing a packed lunch with you can sometimes make your visit quieter. 21
Section 9 - What else can I do at intu Merry Hill? Enjoy the latest film releases at our ODEON cinema. Enjoy nature and take a walk along the canal located across the road from the centre. 22
Visit our ever changing Playworld. 23
Section 10 - Who might I see at intu Merry Hill? Environmental services team Customer service team Security team Other shoppers 24 Management team
Section 11 - What to do if things go wrong? You can find any member of intu staff. You can go to our customer service desk located outside Ernest Jones. Or visit our quiet room located near Eat Central toilets. 25
Section 11 - What to do if things go wrong? If you have an autism awareness card or wristband show them to our staff. Tell our staff about your emergency I am lost, please help I have lost something I need someone trained in first aid I am feeling overwhelmed, please help me find somewhere quiet Write more examples... 26
Section 12 - After my visit What I liked best about my visit to intu Merry Hill What I want to do again What I would like to do next time We would love to hear your feedback at: www.tellintu.co.uk 27
28 Many thanks to the Dudley Autistic Support Group who helped create this guide.
www.facebook.com/intumerryhill www.youtube.com/user/intumerryhill @intumerryhill www.intu.co.uk/merryhill 01384 487 960 2017 intu properties plc