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Contents Notice... 2 Preface... 4 Intended Audience... 4 How to Use This Guide... 4 Text Conventions... 5 Document Feedback... 5 Online Documents... 5 Required Reading... 6 Overview... 7 Device Support... 7 Firmware Information... 7 Events and Alarms... 8 Trap Support... 8 Application... 10 Call Manager Information...10 Gateway Information...10 Gateway Trunk Information...10 Alarm Configuration Information...11 Enable Alarms...11 Phone Status Update Times...11 Phone Failed Times...12 Administration... 13 Index... 14 Page 3
Preface Welcome to the user guide for SPECTRUM s Cisco CallManager SM-CIS1019 management module. Please take a moment to read through this short preface, which explains how the information in this guide is organized and presented and lets you know how to access information about other SPECTRUM products. In this section: Intended Audience How to Use This Guide Text Conventions [Page 5] Document Feedback [Page 5] Online Documents [Page 5] Required Reading [Page 6] Intended Audience This guide is intended for users of SPECTRUM s management module. How to Use This Guide Use this document as a guide for managing devices running the Cisco software described on [Page 7] with SPECTRUM management module SM- CIS1019. The guide is organized as follows: Overview [Page 7] Application [Page 10] Administration [Page 13] Only information specific to SM-CIS1019 is included in this guide. For general information about device management using SPECTRUM and explanations of SPECTRUM functionality and navigation techniques, refer to the topics listed under Required Reading [Page 6]. Page 4
Text Conventions The following text conventions are used in this document: Element Convention Used Example User-supplied parameter names Courier and Italic in angle brackets <>. The user needs to type the password in place of <password>. On-screen text Courier The following line displays: path= /audit User-typed text Courier Type the following path name: C:\ABC\lib\db Cross-references References to SPECTRUM documents (title and number) Functionality enabled by SPECTRUM Alarm Notification Manager (SANM) Underlined and hypertextblue Italic SANM in brackets []. See Document Feedback [Page 5]. SPECTRUM Installation Guide (0675) [SANM] AGE_FIELD_ID Document Feedback Please send feedback regarding SPECTRUM documents to the following e-mail address: spectrum-docs@aprisma.com Thank you for helping us improve our documentation. Online Documents SPECTRUM documents are available online at: http://www.aprisma.com/manuals Check this site for the latest updates and additions. Page 5
Required Reading To use this documentation effectively, you must be familiar with the information covered by the SPECTRUM online documents listed below. Getting Started with SPECTRUM for Operators (1763) Getting Started with SPECTRUM for Administrators (0985) How to Manage Your Network with SPECTRUM (1909) SPECTRUM Views (2517) SPECTRUM Menus (2519) SPECTRUM Icons (2518) Application View and MIBs (2560) SPECTRUM Software Release Notice (0743) Page 6
Overview This section introduces the SPECTRUM documentation for the CallManager call-processing software manufactured by Cisco. In this section: Device Support Firmware Information Device Support SPECTRUM management module SM-CIS1019 currently lets you model the Application [Page 10] on existing models of devices running software. is the softwarebased call-processing component of the Cisco IP telephony solution, part of Cisco AVVID (Architecture for Voice, Video and Integrated Data). The software extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices, voice-over-ip (VoIP) gateways, and multimedia applications. The following Cisco devices are supported: Cisco Media Convergence (MCS) 7800 Series (Windows 2000) - MCS-7815-1000 - MCS-7825-1133 - MCS-7835-1266 Firmware Information This management module was certified against version 3.1 and version 4.0 of. Page 7
Events and Alarms This section describes any device-specific events and alarms supported by the management module. Trap Support Note: Alarms are asserted on the device running Cisco CallManager. SPECTRUM management module SM-CIS1019 currently supports the following traps. Each trap in Table 1 is mapped to a SPECTRUM event. Table 1: CCM Traps Trap OID Event Generated Alarm Generated Default Alarm Severity ccmcallmanagerfailed 1.3.6.1.4.1.9.9.156.2.0.1 0x04630001 0x04630001 Orange ccmphonefailed 1.3.6.1.4.1.9.9.156.2.0.2 0x04630002 0x04630002 Yellow ccmphonestatusupdate 1.3.6.1.4.1.9.9.156.2.0.3 0x04630003 None None ccmgatewayfailed 1.3.6.1.4.1.9.9.156.2.0.4 0x04630004 0x04630004 Orange ccmmediaresourcelistexhausted 1.3.6.1.4.1.9.9.156.2.0.5 0x04630005 None None ccmroutelistexhausted 1.3.6.1.4.1.9.9.156.2.0.6 0x04630006 None None ccmgatewaylayer2change 1.3.6.1.4.1.9.9.156.2.0.7 0x04630007 None None ccmmaliciouscall 1.3.6.1.4.1.9.9.156.2.0.8 0x04630008 0x04630008 Yellow ccmqualityreport 1.3.6.1.4.1.9.9.156.2.0.9 0x04630009 0x04630009 Yellow ccmcallmanagerfailed Signifies that the CallManager process detected a failure in one of its critical subsystems. This trap will generate an orange alarm. Page 8
ccmphonefailed Indicates that at least one phone has attempted to register or communicate with the CallManager and failed within the time interval specified in Alarm Interval (sec) [Page 12]. This trap will generate a yellow alarm. ccmphonestatusupdate Indicates that at least one phone has either successfully registered or lost contact with the CallManager. ccmgatewayfailed Indicates that at least one gateway has attempted to register or communicate with the CallManager and failed. This trap will generate an orange alarm. ccmmediaresourcelistexhausted Indicates that the CallManager has run out of a certain specified type of resource. ccmroutelistexhausted Indicates that the CallManager could not find an available route in the indicated route list. ccmgatewaylayer2change Sent when the D-Channel/Layer 2 of an interface in a skinny gateway that has registered with the CallManager changes state. ccmmaliciouscall This notification is sent when a user registers a call as malicious with the local call manager. ccmqualityreport This notification is sent when a user reports a quality problem using the Quality Report Tool. Page 9
Application This section describes the CallManager application. The CallManager application (CiscoCCMApp) icon and its associated views are accessible from the Application View of the server model that CCM is installed on. From the Icon Subviews menu for the CiscoCCMApp icon, select one of the following options. In This Section Call Manager Information Gateway Information [Page 10] Gateway Trunk Information [Page 10] Alarm Configuration Information [Page 11] Call Manager Information This table contains provision information for all the CallManagers in a CCN system. Gateway Information This table contains a list of all gateway devices which have registered with the local CallManager system at least once. Gateway Trunk Information This table contains a list of all gateway trunks in a CCN system. Page 10
Alarm Configuration Information Note: To modify Alarm Configuration Information, you must have a community name with read/write access. This view lets you enable alarms for the and contains the following information: Enable Alarms Phone Status Update Times Phone Failed Times Enable Alarms This section of the Alarm Configuration Information view contains the following information. Enable Call Manager Alarms Allows the generation of alarms in response to general failures. Setting this to true will allow the CCM agent to generate the following alarms: ccmcallmanagerfailed [Page 8] ccmmediaresourcelistexhausted [Page 9] ccmroutelistexhausted [Page 9] The default value is false. Enable Gateway Alarms Allows the generation of alarms in response to Gateway general failures that the CallManager is aware of. Setting this to true will allow the CCM agent to generate the following alarms: ccmgatewayfailed [Page 9] ccmgatewaylayer2change [Page 9] notifications The default value is false. Phone Status Update Times This section of the Alarm Configuration Information view contains the following information. Page 11
Alarm Interval (sec) The minimum interval between sending of the ccmphonestatusupdate [Page 9] notification in seconds. This notification is only sent when there is at least one entry in the ccmphonestatusupdatetable and the notification has not been sent for the last ccmphonestatusupdatealarminterv defined in this object. A value of 0 indicates that the alarm notification is disabled. The default value is 0 seconds. Store Period (sec) The time duration for storing the phone status update information in seconds. This information is stored in the ccmphonestatusupdatetable object. This value should ideally be set to a higher value than Alarm Interval (sec). The default value is 0 seconds. Phone Failed Times This section of the Alarm Configuration Information view contains the following information. Alarm Interval (sec) The minimum interval between sending of the ccmphonefailed [Page 9] notification in seconds. This notification is only sent when there is at least one entry in the ccmphonefailedtable and the notification has not been sent for the last Alarm Interval (sec) defined in this field. A value of 0 indicates that the alarm notification is disabled. The default value is 0 seconds. Store Period (sec) The time duration for storing the phone failure information in seconds. This information is stored in the ccmphonefailedtable. This value should ideally be set to a higher value than Alarm Interval (sec). The default value is 0 seconds. Page 12
Administration Administration, the web-based CCM administration application suite, can be launched from the device model that CCM is installed on. Procedure Note: See the 3.1 documentation for a list of supported web browsers and requirements. If is installed on a device modeled in SPECTRUM, the Web Administration menu option will be available by right clicking on the device icon of the server model in the Topology view and choosing Cisco Call Manager > Web Administration. Note: For Host_Device and Host_Compaq model types associated with a CiscoCCMApp application, the default Web Admin URL is http://<0x1027f>/ CCMAdmin (where <0x1027f> is the Network_Address attribute). You can use the Global Attribute Editor in Search Manager to change this. See the Global Attribute Editor section of the Search Manager User Guide (2383) for more information. Page 13
Index A Alarm Interval (sec) [12] Alarms [8] Configuration [11] C Cisco AVVID [7] [7] Administration [13] Cisco Media Convergence (MCS) 7800 Series [7] CiscoCCMApp [10] E Enable Alarms [11] F Firmware Management Module Developed Against [7] G Gateway Trunk Information [10] I IP telephony [7] M MCS-7815-1000 [7] MCS-7825-1133 [7] MCS-7835-1266 [7] Page 14
P Phone Status Update Times [11] S Store Period (sec) [12] T Trap Support [8] V VoIP [7] W Web Administration [13] Page 15