MobiCall-Client PC Safety at work MobiCall Client PC offers efficient personal security measures for staff members with PC workstations in threatening situations, as well as a quick alarm transmission in emergency and crisis situations
MobiCall Client PC Structure and overview Any kind of threat, assault, unforeseen emergency and major event can suddenly occur at any time MobiCall Client PC offers to desktop / PC as well as to virtual desktops the opportunity to trigger and receive alarms. There is a wide range of functionalities and performance features available for computer workstations. These functions allow a hidden and silent alarm release in the event of threatening situations by means of keyboard shortcut, mouse click or through external push-buttons. The application can also be used as a media for alarm transmission; thereby users can receive information via text, voice, audio and video message. The structure of this solution ensures high reliability and meets the highest safety requirements. So, the connection between the Client PC and the central alarm server can always be monitored. When the connection is down, both the user and the competent central authority are informed immediately. MobiCall Client PC is an integral part of the MobiCall solution. It acts as a central alarm and information platform, since it is the main focus of the communication process. Depending on events, MobiCall can interactively alert the respective employees, auxiliary staff, third parties, either on a group or individual basis, using all available media through voice, text and picture message. All existing process workflows can be considered within the framework of alarms and information distribution. MobiCall network architecture IP contact controller Emergency device Client PC for alarm reception Building Management System OPC, KNX, XML 3G/4G Fire alarm system ESPA 4.4.4, ESPA-X MobiCall Firewall MobiCall gateway Firewall ICT-Monitoring SNMP, TCP/IP Client PC silent alarm QUICK INSTALLATION For the Client PC it is possible to create a customised MSI package, therefore the application can be simply and conveniently distributed using a software distribution programme.
MobiCall Client PC Alarm reception and trigger In case of emergency (such as fi re or crisis alarms), an immediate mass alerting is required. The graphic user interface allows to employees, emergency responders, executives or safety offi cers to directly and intuitively trigger alarms or assign tasks at any time. Background quick start alarms can be automatically released according to the situation. Alternatively, the Client PC permits to create dynamic alarm messages, using individual components. In this context, also external attachments, such as building plans and PDFs can be attached. The integration of IP cameras is also possible, so that a video stream can be played in case of an alarm. CLIENT PC Alarm trigger Data import from external personnel databases Report & control Easy and fast alarms release and tasks assignment Fixed quick start alarms for a direct release Dynamic alarms with components for detailed information and attachments Input of documentation and building plans Assignment of authorisations Automatic transmission of alarm reports to triggers Release in case of active screen savers Release through external hardware buttons Graphic display of successful alarm release Automatic start of teleconferences Trustworthy receipt of information and alarms Individual and group-based alarm receipt Alarm message as pop-up message in foreground Positive or negative acknowledgement Selection of different ringing tones, according to the alarm priority Audible alarm even on mute Display of building plans and integration of external cards Multimedia integration including video stream Alarm history into the journal Authorisations The ACL function allows to assign authorisations, so that a user can only activate alarms of the own division.
MobiCall Client PC Silent alarm Threats and assaults have constantly increased in public institutions over the past years. To promptly help employees in critical situations, MobiCall allows triggering silent alarms in a flexible way using the existing IT infrastructure. All alarms are centrally processed in the most quick and reliable way possible. Emergency teams are informed via phone calls or PC of pop-up messages. Automatic teleconferences support the situation assessment and the determination of the appropriate response measures. SILENT ALARM Morning shift 1 pers / 90 sec Telephone 2 8 am 12 pm 4 Condition being fulfilled 1 3 Client PC 5 12 pm 6 pm Escalating group Push buttons Report & control Afternoon shift The Client PC can be combined with further communication media in the overall plan, so that a user can trigger a silent alarm also via telephone, external push button or smartphone. 1 2 There are different options to trigger a silent alarm. This can occur through an individual keyboard shortcut (e.g. Alt+1), in the form of a panic alarm by simultaneously pressing at least 3 keys, or even via mouse click using the MobiCall App, but also using an external Bluetooth or USB push button. The central MobiCall server can identify and locate the Client via PC or username, IP or MAC address or even using the access point. 4 5 To ensure of a maximum safety, a predefined number of recipients must acknowledge the alarm. If these people cannot be reached, the system can start an alarm escalation in order to notify further participants. MobiCall logs detailed information about the whole alarm proceedings. The alarm report can be sent automatically but also retrieved through the alarm control panel at any time. 3 In case of emergency, MobiCall starts an individual or group-based alarming scenario. By that MobiCall transmits the event multimedially to a defined group of people, according to alarm and time plan, using, for example, internal and external extensions, smartphones, Client PCs, IP loudspeakers. Depending on the alarm configuration, the transmission of information can occur on a spatial, skill and priority basis, as well as in a simultaneous or sequential way. The AD integration is the highlight, allowing the simplification of all administration and management tasks The solution enables the integration of existing Active Directory databases, thus allowing an automatic import of master data. Moreover, if an alarm is triggered the identification and location of the trigger can occur in real time, to start the appropriate alarming scenario. When creating dynamic alarm groups, it is possible to take into consideration location, presence and skill parameter.
Masked notification After having released the alarm, it is also possible to send the user a masked notice, to notify the successful alarm release, for example through a pop-up message like Current meeting in the room 200. Monitored connection According to the customer s needs, it is also possible to trigger a time-delayed alarm, to give the user the opportunity to independently reset a false alarm. Video integration After an alarm being triggered, a video stream can be displayed automatically on recipients Client PCs. This allows a quick status report, while supporting the whole process aimed at defi ning the appropriate measures to be taken. MobiCall Management All scenarios can be easily confi gured and managed either centrally or decentrally using the MobiCall application. The web-based Management Tool features an innovative drag & drop confi guration tool and offers IT administrators, as well as group and department responsible users an intuitive and clear way to confi gure people and alarm parameters. The multi-client capability offers to different sectors the opportunity to independently manage to administer the own alerting organisation, through diversifi ed access rights. Thanks to the external databases connection for the automatic import of master data signifi cantly reduces the administrative workload.
MobiCall Client PC Performance features Windows 7 Windows 8 Windows 8.1 Windows 10 Silent alarm Alarm trigger via keyboard shortcut / hotkey Panic alarm trigger at least 3 keys Alarm trigger with a mouse click Alarm trigger through external Bluetooth and USB push buttons Release while a screen saver is activated Transmission of masked notices e.g. when an alarm is successfully triggered Identification via computer or username, IP or MAC address and access point Trigger alarms and assign tasks Release of alarms and assignment of tasks on a user groups or individual basis Quick start alarms Dynamic creation of alarms with text, image and location information Integration of external attachments such as building plans, PDFs or HTML pages Integration of IP cameras Alarm report as real-time information Alarms receipts Receipt of alarms on a user groups or individual basis Alarm message as pop-up message in foreground Acknowledgment functions (positive / negative) Extended status information for tasks and jobs in progress, pause, positive or negative completion and comment field Alarm display while a screen saver is activated Triggering of different alarm sounds Activation of connectable alarms and desktop freeze Audible alarm in silent mode Transmission of multimedia content (images, documents, video) General functions Desktop / PC and virtual desktops supported Definition of functional scope per Client silent alarm, messages receipt, alarms release AD integration to import master data and for dynamic alerting Connection indicator Constantly monitored connection Communication encryption Redundancy function supported User languages German, English, French Allocation through software distribution Further media can be connected such as telephone, smartphone, IP loudspeakers, or floor display
New Voice MobiCall Added values overview Flexible, modular and highly performative Platform-independent solution Decentralised and centralised structure Optional virtualization Load sharing support Cloud-ready application Full multi-media integration +350 interfaces for subsystems Security under control Internal system monitoring Optional geo-redundancy Automatic backups Interfaces monitoring Automatic recording Usability Process-oriented system management Sector-specifi c confi guration options Multi-client capable web access Templates and fi ltering functions for statistical alarm evaluation Reporting with graphics USA Brazil Germany Austria France Switzerland Dubai China Australia New Voice International AG +25 years of experience 60 employees +6,000 installations 250 marketing and service partners Worldwide branch offi ces
New Voice International AG The Swiss company New Voice International AG has been developing high-quality solutions in the security, telecommunication and information technology fields since 1991. Having successfully implemented more than 6,000 systems worldwide, New Voice is the leading provider in the Unified Event Communication industry. The main product is MobiCall, since it guarantees an individually tailored solution in terms of alerting, mobilisation, evacuation, information distribution and monitoring in professional environments. More than 60 employees around the world are collaborating in the development, sales, project management, installation and support departments in order to create reliable and innovative products combined with user-friendly interfaces. Copyright 2017 New Voice International AG All rights reserved. The information provided in this document contains general descriptions or performance features which can vary according to the infrastructure and the software version. MANUFACTURER: ASIA PACIFIC & AFRICA: EASTERN EUROPE: EUROPE & MIDDLE EAST: New Voice International AG New Voice Australia New Voice (Austria) GmbH New Voice International AG St. Gallerstrasse 8 CH 8853 Lachen Tel: +41 58 750 11 10 mobicall@newvoice.ch www.newvoiceinternational.com Level 1 / 7 Clunies Ross Court Eight Mile Plains 4113, Queensland Tel: +61 7 5667 2990 mobicall@newvoice.com.au www.newvoice.com.au Paschinger Strasse 59 A 4060 Leonding Tel: +43 732 890 120 mobicall@newvoice.at www.newvoice.at St. Gallerstrasse 8 CH 8853 Lachen Tel: +41 58 750 11 10 mobicall@newvoice.ch www.newvoiceinternational.com