Touchsafe Pro Wireless Nursecall System Door Monitor V3.00a Installation Guide Aidcall operates a policy of continual product improvement and reserves the right to modify the specification of its products. If any variation to the details in this document are suspected please contact Aidcall s Technical Support. Aidcall, a business unit of Legrand Electric Ltd Cowley Road, Blyth Riverside Business Park, Blyth, Northumberland, NE24 5TF. T: +44 (0) 1670 357 431 www.aidcall.co.uk Doc No. FM5530 issue E Page 1
CONTENTS Section Topic Page 1 Product Overview 2 2 Important Safety Instructions 3 3 Regulatory Information 4 4 Maintenance & Care 4 5 Door Monitor Features 5 6 Set Monitored/Un monitored Mode 5 7 Installation using Internal Reed Switch 6 8 Installation using External Door Contacts 7 9 Programming Overview 8 10 Programming 9 11 Replacing the Battery 10 12 Specification 11 CONTENTS 1. PRODUCT OVERVIEW Touchsafe Pro Door Monitors are battery powered and communicate via two way radio transmissions to ensure all alarms are transmitted and received correctly. When active, the Door Monitor will raise an alarm on the Nursecall system when the monitored door is opened the alarm level can be set as Call, Assistance or Emergency. The alarm can only be cancelled by visiting the door and resetting the unit with a key. The Door Monitor can be overridden with a key during periods when the door needs to be opened; a reminder can be set to report the door is not being monitored after a preset period. The Door Monitor also includes an Emergency call button to manually raise an Emergency alarm on the Nursecall system at any time this must also be reset with a key. The Door Monitor has two internal reed switches so the magnetic door contact can be fitted on doors which open from the left or right hand side. It is also supplied with an external reed switch for installations where it is not possible to mount the Door Monitor on the door frame directly alongside the door magnet. If the Door Monitor is fitted on an Emergency Exit it should be set to operate in Monitored Mode whereby all door open events are recorded in the Nursecall system log even when the key switch is in the override position. If the Door Monitor is fitted on a thoroughfare then Un monitored Mode should be set to preserve battery life and reduce log entries. In this mode door open events are only transmitted when the key switch is in the active position. Touchsafe Pro Door Monitors are embedded with an antimicrobial agent during manufacture. This prevents the growth of harmful micro organisms thereby preventing the spread of germs and disease. V3.00a firmware onwards allows the number of radio hops to be increased from 8 (default) to 12 max on large installations. See pages 8 & 9 for details. TENTS Doc No. FM5530 issue E Page 2
2. IMPORTANT SAFETY INSTRUCTIONS Read and understand these instructions before use. Keep these instructions for future reference. Do not disassemble this product or attempt to repair it yourself. No user serviceable parts inside. Refer all servicing to qualified service personnel. This product should only be powered by 1 x 3.7V AA size Lithium Thionyl Chloride battery. Under no circumstances should this product be powered from another power source. Insert the battery in accordance with the polarity symbol inside the battery holder. Only use manufacturer approved AA size 3.7V battery as identified in this manual. This product should be located at least 2 metres away from other electronic equipment and should not be fixed to metal surfaces. Failure to observe these rules may result in reduced radio range. This product should be located at least 400mm away from strong magnetic fields e.g. electromagnetic door locks. Failure to provide this separation may result in false alarms or sporadic operation. This product should not be located in a position where it may be subjected to heavy impact i.e. do not fix directly on the frame of Fire Exit door with crash bars fitted. Use external contacts instead. Do not expose to direct sunlight. Do not submerge in water and do not use in damp or humid conditions. Do not expose this product to dripping or splashing water. As with any electronic equipment take care not to spill liquids into any part of the system. Liquids can cause a failure and/or a fire hazard. Clean with a hard surface disinfectant wipe or a damp cloth and a non abrasive cleaning product. Polish with a dry duster. DO NOT use a wet cloth. Avoid using harsh, abrasive or corrosive cleaning agents or detergents (e.g. scouring powders, bleaches, polishes, etc.) when cleaning this product. At the end of its life this product should be disposed of and recycled in accordance with the environmental regulations. See the Regulatory Information in section 3 below. CONTENTS Doc No. FM5530 issue E Page 3
3. REGULATORY INFORMATION This symbol on the product indicates it complies with all relevant EU Directives as required by law. Radio & Telecommunication Terminal Equipment; R&TTE Directive 1999/5/EC Safety of Information Technology Equipment; EN 60950 1:2006+A12:2011 Electro Magnetic Compatibility; EMC 2004/108/EC Restriction of Hazardous Substances; RoHS 2011/65/EU A copy of the complete Declaration of Conformity is available from Aidcall. This symbol on the product indicates it is classed as Electrical or Electronic Equipment and should not be disposed of with other commercial waste at the end of its working life. The Waste of Electrical and Electronic Equipment (WEEE) Directive (2012/19/EU) has been put in place to recycle products using the best available recovery and recycling techniques to minimise impact on the environment, treat hazardous substances and avoid increasing landfill. For product disposal please contact your supplier and check the terms and conditions of the purchase contract and ensure this product is not mixed with other commercial waste for disposal. This symbol on batteries indicates separate collection. Batteries contain chemicals that can be hazardous to health and the environment and should not be disposed of in the waste bin. The EU Directive (2006/6/EC) has been put in place to ensure the safe disposal and recycling of batteries. Return used batteries to your supplier or drop off at your local municipal waste recycling depot. NTENTS 4. MAINTENANCE & CARE For peace of mind and to ensure your system is maintained to the highest standard Aidcall recommend an annual maintenance contract. This will provide vital assistance in times of need from a nationwide team of trained Service Engineers who specialise in wireless Nursecall systems. A preventative maintenance visit (PMV) is also available from Aidcall, this covers the replacement of all batteries, a full system test, software updates (where applicable) and a Service Certificate. For more information on Maintenance Contract Packages and PMV s please contact our customer services team on 01670 357431 or visit our website; www.aidcall.co.uk/healthcare/support/maintenance MONTHLY MAINTENANCE Door Monitors should be regularly cleaned with anti bacterial wipes, at the same time they should be checked for signs of external physical damage. Broken or cracked plastic cases can trap dirt and contribute to the spread of germs. Any parts found damaged should be replaced immediately. Products needing repair can be returned via the website; www.aidcall.co.uk/healthcare/support/repair BI ANNUAL MAINTENANCE Although the Door Monitor battery is monitored and a poor state of charge is reported automatically it is best practice to replace the battery every 2 years. See section 11 for the correct type of battery to be used. At the same time a test call should be made to confirm the battery has been fitted correctly and that the Door Monitor is communicating with the rest of the system. Doc No. FM5530 issue E Page 4
5. DOOR MONITOR FEATURES The key features of the Door Monitor (Aidcall Part No. ZNC675) are identified below; Front Inside Rear LED Reassurance Emergency Button RHS Reed Switch Reed Enable Link DIL Switch LHS Reed Switch Reed Enable Link Cancel Button 3 Position Keyswitch ACTIVE RESET OVERRIDE Programming Buttons x4 External Door Contact Screw Terminals 3.7V AA Battery The keyswitch is normally in the ACTIVE position when the door is being monitored. If the door is opened an alarm call will be displayed on the Nursecall panel. To cancel the alarm; insert the key, turn to the RESET position and press the grey Cancel button. To re arm the alarm; close the door and turn the keyswitch back to the ACTIVE position. If the door needs to be left un monitored for a period of time turn the keyswitch to the OVERRIDE position. A reminder alarm can be set should the unit be left in the Override state exceeding the preset time. Refer to the Touchsafe Pro Door Monitor User Guide (Aidcall Doc No. FM5535) for full details on how the unit operates 6. SET MONITORED/UN MONITORED MODE During installation the type of door the Door Monitor is being fitted to should be set on DIL switch 4. Note: the DIL switch is only read on power up, if changed remove the battery for a few seconds then refit. MONITORED MODE DIL switch 4 OFF is monitored mode this should be set for doors that are rarely used e.g. Emergency Exits. In this mode a door open status is still transmitted to the Nursecall panel even when the key switch is in the OVERRIDE position to prevent alarms being displayed. All door activity is therefore recorded in the system log. UN MONITORED MODE DIL switch 4 ON is un monitored mode this should be set for doors that are used regularly e.g. Main Entrances or other thoroughfares. In this mode a door open status is only transmitted to the Nursecall panel when the key switch is in the ACTIVE position and the door is opened. This mode of operation preserves battery life by eliminating unnecessary transmissions; it also prevents 100 s of door open entries being recorded in the system log. Doc No. FM5530 issue E Page 5
ACTIVE RESET OVERRIDE ACTIVE RESET OVERRIDE 7. INSTALLATION USING INTERNAL REED SWITCH The Door Monitor is suitable for internal use only it includes 2 reed switches so it can be fitted to doors that are hinged on the left or right hand side. Note: the Door Monitor part must be fitted on the door frame with the magnetic contact on the door, NOT vica versa. Position as shown below; the gap between the magnet and the Door Monitor should be kept to a minimum, ideally less than 20mm. Door Hinged on Right Hand Side Door Hinged on Left Hand Side FIT MONITOR ON FRAME FIT MAGNET ON DOOR DO NOT FIT THE DOOR MONITOR ON METAL DOOR FRAMES OR ON FRAMES SUBJECT TO HEAVY IMPACT E.G. FIRE EXITS WITH CRASH BARS. FIT MAGNET ON DOOR FIT MONITOR ON FRAME DIL Switch OPEN Link No. 1 = ON LK1 = OFF 2 = OFF LK2 = ON 3 = OFF IF THIS IS THE CASE THEN USE THE SEPARATE DOOR CONTACTS INSTEAD SEE SECTION 8. OPEN DIL Switch Link No. 1 = OFF LK1 = ON 2 = ON LK2 = OFF 3 = OFF The DIL switch settings are only read on power up. If the settings are changed remove the battery for a few seconds then refit. INSTALLATION DOOR MONITOR Remove the lid from the Door Monitor by gently squeezing the sides of the lid to release the plastic clips. Set the DIL switches 1/2 for the right or left as shown in the tables above. Set the Reed enable links LK1/LK2 for the right or left as shown in the tables above. Choose the best position on the DOOR FRAME so the magnet can be aligned alongside as shown above. Remember to fix at a height where the keyswitch can easily be reached. Screw fix the rear section to the door frame using 2 screws through the holes provided. INSTALLATION MAGNET Open the bag containing the door contacts and identify the narrower magnet part. Undo the 2 screws to remove the cover containing the magnet. Screw fix the mounting plate as close to the edge of the door as possible ensuring the centre line of the magnet is 45mm below the top edge of the Door Monitor and the gap between them does not exceed 20mm. Screw the lid containing the magnet back onto the mounting plate. Do not fit the Door Monitor or External Contact within 400mm of an electromagnetic lock. Failure to provide this separation may result in false alarms or sporadic operation. Doc No. FM5530 issue E Page 6
ACTIVE RESET OVERRIDE 8. INSTALLATION USING EXTERNAL CONTACTS The surface mount external door contacts provided should be used in the following circumstances; where the door frame is made of metal where the door frame will be subjected to heavy impact where it is not possible to locate the Door Monitor on the door frame alongside the magnet FIT MONITOR ON WALL Surface Mount External Door Contacts FIT CONTACT ON FRAME DIL Switch Link No. FIT MAGNET ON DOOR 1 = OFF LK1 = OFF 2 = OFF LK2 = OFF 3 = ON The DIL switch settings are only read on power up. If the settings are changed remove the battery for a few seconds then refit. INSTALLATION DOOR MONITOR Remove the lid from the Door Monitor by gently squeezing the sides of the lid to release the plastic clips. Set the Reed enable links LK1/LK2 both OFF and DIL switch 3 ON as shown in the tables above. Choose the best position nearby the door to fix the Door Monitor. Remember to fix at a height where the keyswitch can easily be reached. INSTALLATION DOOR CONTACTS Undo the screws to remove the covers from the contact and magnet. Screw fix the mounting plate for the magnet as close to the edge of the door as possible. Screw fix the mounting plate for the contact directly alongside on the door frame with no more than 20mm gap between them. Note: ensure the glass reed switch is on the side closest to the magnet. Use 2 core cable to connect the Contact to the Door Monitor as shown below; Door Monitor 2 Core Cable Doc No. FM5530 issue E Page 7
9. PROGRAMMING OVERVIEW Before the Door Monitors are programmed and registered onto the Nursecall system the Master Panel must first be setup with the full range of House Codes and Unit ID s being assigned. The Preamble ID and PAN ID (Personal Area Network) must also be setup first via DIL switches on the panel RFE s and remote RFE s. Preamble ID this is a number (0 7) to identify the site. Separate sites with independent systems that are within radio range of each other should be set with different Preambles. PAN ID this is a number (0 31) to identify separate Networks on the same site. Separate buildings or wards on the same system can be set on different Networks. House Code this is a number (0 999) to identify individual units within the same room/ward with the same unit ID. Multiple Call Points with the same Unit ID can be identified with different House Codes. Unit ID this is a number (0 999) to identify a room/ward. Each room/ward may have multiple Call Points with the same Unit ID but uniquely identified by different House Codes. Override Reminder Timer this is the time in minutes before an alarm will be raised on the Nursecall panel if the keyswitch is left in the Override position. 0 = disabled, max 240 minutes. Alarm Level this is the priority given to a Door Open alarm on the Nursecall panel. Choose from Level 1 Call (orange banner default), Level 2 Assistance (yellow banner) or Level 3 Emergency (red banner). Number of Hops this is the maximum number of hops the radio signal needs to make from the Door Monitor, through the most direct route of RFE s back to the Master Panel. Default is 8 Hops; this can be increased to a maximum of 12 on large installations. The 4 pushbuttons on the PCB inside the Door Monitor are used for programming, the reassurance LED will flash to indicate the current setting; RED = HUNDREDS, AMBER = TENS and GREEN = UNITS. If the setting is 0 (default) the LED will flash once each colour in reverse order; GREEN AMBER RED. Reassurance LED Hundreds Tens Units Enter ACTIVE RESET OVERRIDE 9. P If no keys are pressed for 10 seconds the unit will reset out of Program Mode Doc No. FM5530 issue E Page 8
10. PROGRAMMING ENTER PROGRAM MODE 1. Un clip the top cover from the Door Monitor. 2. Remove the battery for a few seconds, hold down the ENTER button then refit the battery. 3. Release the ENTER button; the LED on the front of the Door Monitor will flash GREEN to indicate the current Preamble ID. Note: if the Preamble ID is 0 the LED will flash; GREEN AMBER RED. PROGRAM PREAMBLE ID 1. Enter the required Preamble ID by pressing the UNITS button; e.g. for Preamble ID 3 you would press the UNITS button three times. The Preamble ID can be 0 7. This must match the RFE DIL switches 6 to 8. 2. Press the ENTER button to confirm; the LED will then start flashing AMBER GREEN to indicate the current PAN ID. PROGRAM PAN ID 1. Enter the required PAN ID using the TENS and UNITS buttons; e.g. for PAN ID 23 you would press the TENS button two times and the UNITS button three times. The PAN ID can be 0 31. This must match the RFE DIL switches 1 to 5. 2. Press the ENTER button to confirm; the LED will start flashing RED AMBER GREEN to indicate the current House Code. PROGRAM HOUSE CODE 1. Enter the required House Code using the HUNDREDS, TENS and UNITS buttons; e.g. for House Code 123 you would press the HUNS button once, the TENS button twice and the UNITS button three times. The House Code can be 1 999. 2. Press the ENTER button to confirm; the LED will start flashing RED AMBER GREEN to indicate the current Unit ID. PROGRAM UNIT ID 1. Enter the required Unit ID using the HUNDREDS, TENS and UNITS buttons; e.g. for Unit ID 456 you would press the HUNS button four times, the TENS button five times and the UNITS button six times. The Unit ID can be 1 999. 2. Press the ENTER button to confirm; the LED will start flashing RED AMBER GREEN to indicate the current Override Reminder Timer. PROGRAM OVERRIDE REMINDER TIME 1. Enter the required Override Reminder Time using the HUNDREDS, TENS and UNITS buttons; e.g. for 45 minutes you would press the TENS button four times and the UNITS button five times. The Override Time can be 0 (disabled) to 240 minutes. 2. Press the ENTER button to confirm; the LED will start flashing GREEN to indicate the current Alarm Level. PROGRAM ALARM LEVEL 1. Enter the required Alarm Level using the UNITS button; e.g. for Level 3 press the UNITS button three times. Level 1 = Call priority Door Open Alarm (ORANGE banner on screen) Level 2 = Assistance priority Door Open Alarm (YELLOW banner on screen) Level 3 = Emergency priority Door Open Alarm (RED banner on screen) 2. Press the ENTER button to confirm; the LED will start flashing GREEN to indicate the current Number of Hops (default 8 Hops = 8 flashes). PROGRAM NUMBER OF HOPS 1. Increment the Number of Hops using the UNITS button; press once for 9 hops, twice for 10, three times for 11 or four times for 12 hops. Any further button presses are ignored, if the UNITS button is not pressed the previous setting (or default) is retained. 2. Press the ENTER button to confirm and programming is complete. To reset a Preamble or Pan ID to zero; remove the battery for a few seconds and enter program mode again, then press ENTER without incrementing the setting. Doc No. FM5530 issue E Page 9
11. REPLACING THE BATTERY When the Door Monitor battery is running low; a Device Status alarm will be displayed on the Nursecall panel to indicate where the Door Monitor is located. Always replace the battery within 72 hours of a low battery warning. If the warning changes to CRITICAL replace the battery IMMEDIATELY. To replace the battery open the Door Monitor by gently squeezing the sides of the lid to release the plastic clips. Remove the single battery from the retaining clips on the PCB inside the lid. Used batteries must not be disposed of in domestic waste. Do not incinerate or mutilate used batteries, the chemicals released are corrosive and my cause injury to eyes or skin and may be toxic if inhaled. Only replace with Manufacturer Approved battery type: 3.7V AA Size Lithium Thionyl Chloride Replacement batteries are available from Aidcall; order Part No. F00170 IMPORTANT: always mark the battery with the date it was replaced for reference on future Service visits. Observe the battery polarity marking on the PCB. Take care not to damage the battery contacts when removing or inserting the battery. Once fitted, replace the lid and perform a test call to check operation after the battery has been replaced. Doc No. FM5530 issue E Page 10
12. SPECIFICATION Safety Compliance to EN 60950 1:2006+A12:2011 EMC Compliance to EMC 2004/108/EC Radio Compliance to EU Directive R&TTE 1999/5/EC Materials Compliance to EU Directive RoHS 2011/65/EU Design Compliance to Department of Health s guidelines HTM 08 03 Radio Frequency 868MHz Mesh Network (30 x 200kHz Channels) Radio Range 80 to 100 Metres Typical (indoor) No. of Radio Hops 8 (default), Programmable to 12 Max No. of PAN ID s 32 No. of Preamble ID s 8 No. of House Codes 999 No. of Unit ID s 999 Monitored Mode DIL switch 4 OFF Door Status Transmissions in Active & Override Mode Un monitored Mode DIL switch 4 ON Door Status Transmissions in Active Mode Only Pushbuttons Emergency and Cancel Visual Indicator Tricolour LED; Red = Call (Red/Amber/Green during Program Mode) Audible Reassurance 2kHz Piezo 70dB @ 10cm Keyswitch 3 Position (Active/Reset/Override) Key No. 1506 all units keyed alike Integral Reed Switches 2 No. (left and right hand side) Hardwired Inputs 1 (normally closed door contact) Programming Buttons 4 No. (internal PCB mounted 100 s, 10 s, 1 s and Enter) Case Material Antimicrobial ABS (White RAL 9003) Label Material Polyester with Microban Antimicrobial hard coat Flammability Rating HB75 Ingress Protection Rating IP40 Battery Type 1 No. 3.7V AA Size Lithium Thionyl Chloride Power Supply 3.7V Battery Life 2 Years Typical (based on 5 calls and 5 cancels per day) Door Monitor Dimensions 179mm x 52mm x 29mm (HxWxD) Door Monitor Weight 144 grams (including battery) Door Magnet Dimensions 85mm x 19mm x 20mm (HxWxD) Door Magnet Weight 42 grams Door Contact Dimensions 85mm x 25mm x 20mm (HxWxD) Door Contact Weight 24 grams Relative Humidity Non condensing Operating Humidity Range 10% to 90% RH Operating Temperature Range 0 o C to 50 o C Storage Temperature Range 20 o C to 60 o C Doc No. FM5530 issue E Page 11