Reach Plus At Home Alarm Unit Touch Personal Pendant USER & INSTALLATION GUIDE www.tynetec.co.uk
SECTION 1 USER INSTRUCTIONS Section Topic Page 1.1 Important Information 3 1.2 Unpacking the Reach Plus At Home Alarm 3 1.3 Touch Personal Pendant 4 1.4 Connecting the Reach Plus At Home Alarm 5 1.5 Reach Plus and Extension Telephones 6 1.6 Reach Plus and Broadband 6 1.7 Switching the Reach Plus At Home Alarm on 7 1.8 Switching the Reach Plus At Home Alarm off 7 1.9 Making an Emergency Call 8 1.10 Accidental Calls 9 1.11 Answering an incoming Telephone Call 9 1.12 Using the Personal Recipient Mode 10 1.13 Using the Activity Monitoring Mode 11 1.14 Using the I m OK Mode 12 1.15 Using the Away Mode 13 1.16 Using the Intruder Mode 14 1.17 Using the Reminder Mode 15 1.18 Using the Door Monitoring Mode 16 1.19 Using the Lone Worker Mode 17 1.20 Mains Power Failure Alert 18 1.21 Telephone Line Failure Alert 18 1.22 Battery Failure Alert 19 1.23 On/Off Switch 19 SECTION 2 INSTALLATION & PROGRAMMING Section Topic Page 2.1 Quick Start Guide 20 2.2 Programming Mode 21 2.2.1 Setting the Unit ID Number 21 2.2.2 Setting the Telephone Number 22 2.2.3 Setting the Protocol Type 22 2.2.4 Setting the Time & Date 23 2.2.5 Exit Programming Mode 23 2.3 Programming Parameters List 24 2.3.1 Load Defaults 26 2.3.2 Audio Settings 26 2.3.3 Hardwired Inputs & Output 27 2.3.4 Identity Settings 28 2.3.5 Telephone Numbers 28 2.3.6 Activity Monitoring 29 2.3.7 Periodic Test 30 2.3.8 Message Setup 30 2.3.9 Options Setup 31 2.3.10 Radio Device Setup 32 2.3.11 Buttons and LED Setup 34 2.3.12 Time and Date Setup 34 2.3.13 Check Parameters 34 2.4 Programming via the Control Centre 35 2.4.1 By ringing into the Control Centre 35 2.4.2 By the Control Centre ringing the user 35 2.5 Radio Device Learn Mode 36 2.6 Radio Device Test Mode 37 2.7 Specification 39 2.8 Pushbutton and Status Light Quick Guide 40 2
1.1 IMPORTANT INFORMATION The users telephone MUST BE connected to the Reach Plus TEL socket a double adapter on the incoming line must not be used. If the user has extension telephones care should be taken to ensure that these are also connected via the Reach Plus TEL socket. Failure to connect the users telephones as described above may cause difficulties with alarm calls if in doubt seek advice. If the user has electronic equipment it should be at least 2 metres away from the Reach Plus unit. Failure to provide this separation may result in reduced range of personal pendants or other radio devices. REN 1 All telephone equipment has a Ringer Equivalence Number (REN) which is used to calculate the number of items that can be connected to a single telephone line. A REN of 4 is the maximum allowed on a standard UK telephone line the Reach Plus has a REN of 1. If the REN total of all equipment connected to a telephone line exceeds 4 the equipment may not operate correctly. With different types of equipment there is no guarantee of correct operation even if the REN is less than 4. Typically 1 or 2 standard telephones (REN 1) can be used with the Reach Plus. When installing a Reach Plus unit ensure all radio trigger devices including those that may have been previously installed e.g. smoke detectors, PIR's etc. are registered with the Reach Plus unit. Once complete a test call should be raised from each trigger device to the Alarm Receiving Centre to ensure it is received and the trigger device is correctly identified. Avoid using harsh, abrasive or corrosive cleaning agents or detergents (e.g. scouring powders, bleaches, polishes, etc.) when cleaning the Reach Plus or Touch Pendant. You can dust the Reach Plus or Touch Pendant with a soft cloth or soft brush. For particularly soiled units wipe clean with a damp cloth and a non abrasive cleaning product, polish with a dry duster. DO NOT use a wet cloth on the Reach Plus unit. The Reach Plus unit includes delicate electronics to allow water to come into contact with it is dangerous and may cause damage. If the unit does get wet; un plug it from the mains supply and switch off immediately, then contact your Service Provider before attempting to re use it. The Reach Plus and Touch Pendant both contain batteries and should therefore not be disposed of in domestic waste. Refer to Tynetec s Telecare Battery Management information (Doc No. FM0630) for details on battery types, changing intervals and safe disposal. 1.2 UNPACKING THE REACH PLUS AT HOME ALARM The Reach Plus At Home Alarm is supplied with a Power Lead, a Telecom Lead, a Touch Pendant and a wearing kit. A stand can be fitted if the unit is being mounted upright or a connector cover if it is being placed flat. The stand/cover must be fixed with the screw provided. Touch Pendant Reach Plus At Home Alarm Wearing Kit Connector Cover Power Lead Telecom Lead Stand/Cover Screw Stand 3
1.3 TOUCH PERSONAL PENDANT The Touch pendant can be used to make an emergency call from anywhere in or around the home. The Touch pendant is waterproof but it should not be fully submerged for prolonged periods. The Touch pendant is a life saving device; remember to advise the user to wear it at all times and to keep it by their bed at night. The Touch pendant is supplied with a kit of parts so it can be worn around the neck, clipped onto a belt or pocket, or on the wrist like a watch. First fit the chosen wearing option to the black rubber boot then push the Touch pendant inside the boot with the silver button accessible. Snap the Neck Cord apart at the safety break device and feed through the 2 holes in the rubber boot then click the safety break together again. The neck cord must never be shortened or knotted without the safety break device in place. Push the Belt Clip through the 2 slots in the rubber boot ensure the 2 arrows on the clip and boot align for correct fit. The suction cup can be used with the clip option to stick the Touch pendant to a tiled wall when in the bath or shower. Push the Wrist Strap through the 2 slots in the rubber boot and adjust the strap to fit. Additional pendants and rubber boots are available separately if more than one is required. Replacement wearing kits are also available as spares. Making an Emergency Call Simply press the Touch pendant button once. The button will FLASH RED (( )) for several seconds to confirm a call is being made. The Reach Plus will announce Pendant alarm Please wait, dialling for assistance The Touch pendant battery should last for about 3 5 years depending on use. The battery condition is checked every day, if the voltage falls and stays below a preset level for 7 consecutive days a low battery call will automatically be sent to the Control Centre. Pendants must be returned to Tynetec for battery replacement. 4
I ABC JKL TUV XYZ a 1 b 2 c 3 d 4 e 5 f 6 g 7 Manufactured in the UK by Complies with: ECC/DEC/(05)02 ETSI EN 300 220-2 Class 1 DO NOT UNPLUG OR SWITCH OFF 1.4 CONNECTING THE REACH PLUS AT HOME ALARM The Reach Plus At Home alarm unit should only be installed and programmed by trained personnel. Basic Connections TELEPHONE Reach Plus AT HOME ALARM UNIT IMPORTANT This aerial wire receives signals from radio devices and must not be cut down or coiled up 1 2 D 3 EF BT WALL SOCKET tynetec REN 1.0 Receiver Frequency 169.48125MHz h 8 No user serviceable parts inside case. 1 4 7 * 2 5 8 0 3 6 9 # GH 5 M 6 NO 4S 7 PQR * 8 0 W 9 # C/O TEL SUPPLY TELECOM LEAD POWER LEAD MAINS ELECTRICITY SUPPLY The Reach Plus will usually be table mounted within 3metres of a mains supply and the master telephone socket. If extension cables are used care should be taken to ensure that no one can trip over the leads. Installation Procedure 1. Unplug the users Telephone from the BT wall socket and plug it into the Reach Plus TEL socket. If the user has a DECT cordless telephone, extension telephone sockets in other rooms or Broadband see sections 1.1, 1.5 and 1.6 for more information. 2. Connect the Telecom Lead between the Reach Plus C/O socket and the BT wall socket (where the users telephone was originally plugged in). 3. Connect the Power Lead between the Reach Plus SUPPLY socket and the mains supply. 4. The DATA socket is only used for firmware upgrades or for the connection of hardwired inputs such as ceiling pullcords, see section 2.3.3 for more details. 5. Choose the connector cover if the unit is being placed flat on the table or the stand if it is being placed in the upright position. It can also be wall mounted using the key holes on the rear. A template is provided on the carton flap to mark the wall before drilling (wall plugs and screws not included). 6. Route the leads through the cover (or stand) and fix with the single screw provided. 7. The flexible aerial wire out the side of the unit receives signals from radio devices and must not be cut down in length or coiled up. 8. The Touch pendant is pre learned, any additional pendants or other radio devices should be learned and tested as described in sections 2.5 and 2.6. 9. Perform a test call to the control centre to verify correct installation and programming. 5
I ABC JKL TUV D M W EF NO XYZ GH I ABC JKL TUV D M W EF NO XYZ I ABC JKL TUV D M W EF NO XYZ 1.5 REACH PLUS AND EXTENSION TELEPHONES It is very important that all telephones in the home are connected to the Reach Plus TEL socket. This method of connection ensures that an alarm call on the Reach Plus unit will always disconnect any other equipment that might cause connection difficulties. EXTENSION TELEPHONE MAIN TELEPHONE REACH REACH PLUS AT-HOME AT-HOME ALARM ALARM UNIT UNIT 1 2 3 1 2 3 GH 5 6 GH 5 6 4S 7 PQR * 8 9 0 # 4S 7 PQR * 8 9 0 # TEL C/O MASTER TELEPHONE SOCKET SECONDARY TELEPHONE SOCKET S S SECONDARY SOCKET WITH DOUBLE ADAPTER M INCOMING TELEPHONE LINE 1.6 REACH PLUS AND BROADBAND Broadband Service Providers will supply a filter module to plug into the telephone line to allow connection of a computer and a normal telephone. Only one filter module is required to connect the computer, telephone and Reach Plus when configured as shown below; USERS TELEPHONE REACH REACH PLUS AT-HOME ALARM UNIT 1 2 3 5 6 4S 7 PQR * 8 9 0 # TEL C/O BROADBAND FILTER MODULE MASTER TELEPHONE SOCKET M INCOMING TELEPHONE LINE COMPUTER The Reach Plus and the computer are connected to the filter module. The users telephone is plugged into the Reach Plus TEL socket. If extension telephones are fitted they should be connected as shown in section 1.5 above. If you experience connection difficulties or noise on the Reach Plus audio then a poor quality filter may be the cause. Approved filter modules are available from Tynetec order P/No. W00409. 6
DO NOT UNPLUG OR SWITCH OFF DO NOT UNPLUG OR SWITCH OFF 1.7 SWITCHING THE REACH PLUS AT HOME ALARM ON Connect the power lead and switch the mains supply on, the front light will flash RED/AMBER/GREEN for about 12 seconds (( )) (( )) (( )) When the front light goes STEADY GREEN the Reach Plus is ready for use. 1.8 SWITCHING THE REACH PLUS AT HOME ALARM OFF The Reach Plus At Home Alarm uses very little power and should always be left switched ON. If it is necessary to switch the unit OFF follow the procedure below; 1. Turn the mains supply off and wait for the unit to announce Please check your mains supply 2. Press and HOLD the GREEN button until the unit beeps once Beep 3. RELEASE the GREEN button and the unit will announce Powering down 4. The Reach Plus is now switched off. The telephone plugged into the Reach Plus will still operate when the unit is switched off. 7
1.9 MAKING AN EMERGENCY CALL An emergency call can be made at any time of the day or night. 1. Press the RED (( )) button on the Reach Plus unit or press the Touch pendant... OR The pendant button will FLASH RED (( )) for a few seconds after the button is pressed. 2. The Reach Plus will start to make an emergency call The front light will go STEADY RED and the unit will announce Alarm type Please wait, dialling for assistance This message will repeat for a few seconds before the unit starts to dial. 3. The call will be answered by the control centre and an operator will speak You re through to Care Line, how can I help you? 4. A two way conversation can be held with the resident. 5. The operator will cancel the call and the front light will return to STEADY GREEN. If the operator cannot hear the caller they will still know where the call is coming from. The Touch pendant does NOT pick up voice, the microphone is in the Reach Plus unit and is very sensitive but it will not work if the caller is outside their home. The control centre can increase the volume if the caller has difficulty hearing. 8
1.10 ACCIDENTAL CALLS If an emergency call is made by accident it can be cancelled by pressing the GREEN button once. The unit will announce Alarm cancelled and the front light will return to STEADY GREEN. Alarm cancelled Please note once the Reach Plus starts to dial the call cannot be cancelled. Advise the user not to worry if they don t manage to cancel an accidental call when the control centre answers they just need to say the call was made accidently. The staff will be pleased that they have talked and they will cancel the call in the normal way. 1.11 ANSWERING AN INCOMING TELEPHONE CALL The Reach Plus can also be used to answer a normal incoming telephone call (( )) The front light will FLASH RED when the telephone is ringing RING To answer a telephone call RING Press the Touch pendant. You can now have a hands free conversation with the caller. To end a telephone call Simply press the Touch pendant once again. 9
1.12 USING THE PERSONAL RECIPIENT MODE The Reach Plus can be set to dial up to 4 different personal recipients (e.g. relatives or friends). The personal recipient telephone numbers (PR1 PR4) must be programmed see section 2.3.5 A personal recipient message must be recorded see section 2.3.8 To answer a personal recipient call RING RING Beep Beep When the telephone rings, press the Green line key (or pick up) and answer in the normal way. If the call is from the Reach Plus unit you will hear a single Beep every 2 seconds. Press the star key once Pendant alarm You will hear a message in the telephone earpiece which identifies the caller. The message includes the alarm type, location, unit ID and the recorded PR message. When the message is finished press the star key. You can now have a conversation with the caller. Speak to the caller, stop speaking to listen. If there s too much noise for the voice switching to work; Press the 7 key to SPEAK Press the 9 key to LISTEN Press the 4 key to revert to VOICE SWITCHED mode If the volume needs adjusting; Press the 1 key to INCREASE VOLUME Press the 2 key to REDUCE VOLUME Press the 6 key to repeat the ALARM MESSAGE To end a personal recipient call Press the # key followed by the Red line key (or hang up). If the call is cut off without pressing # the Reach Plus will re dial. Personal recipient telephone numbers can be land lines and/or mobiles. Both control centre and personal recipient numbers can be programmed into the Reach Plus. The sequence in which the numbers are dialled can be set see section 2.3.5 for details. 10
1.13 USING THE ACTIVITY MONITORING MODE Optional PIR movement detectors can be installed in the home to monitor if the resident is up and about each day. If no movement is detected by the end of an activity monitoring period an inactivity alarm call will be sent to the control centre. If the resident is going away from home the Reach Plus should be put into Away Mode to prevent inactivity calls being sent to the control centre. See section 1.15 for how to use the Away Mode. If no movement is detected the unit will announce (( )) Inactivity alarm Press the FLASHING GREEN button once within 60 seconds (( )) The GREEN button will FLASH GREEN and the message will repeat for 60 seconds. The inactivity alarm message will be silenced and the GREEN button will stop flashing. Failure to press the FLASHING GREEN button during the 60 second period will send an inactivity alarm call to the control centre. Activity monitoring must be enabled during the programming of the Reach Plus unit. Up to 3 time periods can be set to repeat each day, the minimum number PIR activations per period and the inactivity alert is also programmable see section 2.3.6 for details. 11
1.14 USING THE I M OK MODE The Reach Plus can be set to flash its GREEN button and sound a beep for a preset time period each day. If the resident is up and about and feeling OK they can press the GREEN button to stop the alert. If the GREEN button has not been pressed before the end of the I m OK period an inactivity call will be sent to the control centre. If the resident is going away from home the Reach Plus should be put into Away Mode to prevent inactivity calls being sent to the control centre. See section 1.15 for how to use the Away Mode. During the I m OK period (( )) (( )) The GREEN button will FLASH GREEN once per second. During the last 30 minutes of the I m OK period (( )) Beep A single Beep will sound once every 5 minutes then once a minute for the last 5 minutes. Press the FLASHING GREEN button any time during the I m OK period The GREEN button will stop flashing and the beep will be silenced. Failure to press the GREEN button during the I m OK period will send an inactivity alarm call to the control centre. Note: the alarm will be sent after a random delay up to 1 hour after the end of the I m OK period. I m OK mode must be enabled and the start/stop times must be set during the programming of the Reach Plus unit. The flashing light and/or audible beep can be disabled see section 2.3.6 for details. 12
1.15 USING THE AWAY MODE If activity monitoring or I m OK mode is being used and the resident is going away from home they must select Away Mode to prevent in activity calls being sent to the control centre. Press the YELLOW button and the unit will announce Away (( )) The front light will FLASH GREEN The unit is now in Away Mode activity monitoring and I m OK mode is turned off. When the resident returns home they must remember to turn activity monitoring and I m OK back on... Press the YELLOW button and the unit will announce Home The front light will go STEADY GREEN The unit is now back in Normal Mode activity monitoring and I m OK mode is working again. 13
1.16 USING THE INTRUDER MODE If optional PIR movement detectors are fitted for activity monitoring the resident can use these devices as a basic intruder alarm when they go out. 1. Press the GREEN button and the unit will announce Intruder mode Ready 2. Press the TOUCH PENDANT within 20 seconds and the unit will announce Enabled Beep Beep Beep Beep.. 3. You now have 30 seconds to leave the building. Note: you can cancel intruder mode during this period by pressing the GREEN button. 4. When the exit time expires the double beep will stop and intruder mode is set The front light will go STEADY AMBER When the PIR movement detector is next activated the entry time will start. You now have 30 seconds to disable the intruder mode. 5. To DISABLE intruder mode press the GREEN button first followed by the TOUCH PENDANT within 20 seconds then.. The front light will go STEADY GREEN and the unit will announce Intruder mode disabled Failure to disable the intruder mode will send a silent alarm call to the control centre. Intruder mode must be enabled during the programming of the Reach Plus unit. The default 30 seconds entry/exit time can be changed see section 2.3.9 for details. 14
1.17 USING THE REMINDER MODE The Reach Plus can be set to play a reminder message at the same time every day, once a week or once a month. Up to 8 different messages, maximum 8 seconds duration each, can be recorded by a Carer or relative using the microphone in the unit. The reminder message will repeat for 30 seconds or it can be silenced by pressing the GREEN button. When it s time a reminder message will play (( )) Don t forget to take your pills this morning (( )) The GREEN button will FLASH GREEN and the reminder will repeat for 30 seconds. Press the FLASHING GREEN button once The reminder message will be silenced and the GREEN button will stop flashing. If the GREEN button is not pressed the message will stop after 30 seconds. Note: the option is available during setup to report an inactivity alarm call to the control centre if the reminder is not silenced during the 30 second period. Reminder messages must be recorded and the time and interval you want them to play must be set during the programming of the Reach Plus unit see section 2.3.8 for details. 15
1.18 USING THE DOOR MONITORING MODE If optional door contacts are fitted the Reach Plus can be set to play a message and/or raise an alarm when an entrance door is opened. Up to 16 different messages, maximum 8 seconds duration each, can be recorded by a Carer or relative using the microphone in the unit. The Reach Plus can be set to monitor the door permanently or during 3 preset time periods each day. If the entrance door is opened during a monitored period The front door is open The message will repeat for 30 seconds. Press the GREEN button once The message will be silenced. If the GREEN button is not pressed the message will stop after 30 seconds. Note: the option is available during setup to report a door exit alarm call to the control centre if the message is not silenced during the 30 second period. Messages must be recorded (see section 2.3.8) and the door contact must setup during the programming of the Reach Plus unit see section 2.3.10 for details. 16
1.19 USING THE LONE WORKER MODE The Reach Plus can be set to sound an alert after a preset time interval has elapsed. The user has 60 seconds to press the GREEN button to stop the alert and re start the time interval again. If the GREEN button is not pressed after 60 seconds an inactivity call will be sent to the control centre. At the end of the Lone Worker interval (( )) Beep Beep Beep.. (( )) The GREEN button will FLASH GREEN and the unit will Beep for 60 seconds. Press the FLASHING GREEN button once The beeping will be silenced and the time interval will start again. Failure to press the GREEN button during the 60 second period when the unit is beeping will send an inactivity alarm call to the control centre. The Lone Worker interval (0 to 9 hours) must be set during the programming of the Reach Plus unit see section 2.3.6 for details. 17
1.20 MAINS POWER FAILURE ALERT The Reach Plus will make the resident aware if their mains electricity is off or if the power lead has been accidently unplugged... (( )) The front light will FLASH AMBER and the unit will announce Please check your mains supply This message will repeat 3 times every 4 hours until the mains power is restored. To silence the message and prevent it repeating again, press the GREEN button. Press the GREEN button to SILENCE the message The Reach Plus will continue to operate on its batteries for up to 24 hours. 1.21 TELEPHONE LINE FAILURE ALERT The Reach Plus will make the resident aware if their telephone line has a fault or if the telecom lead has been accidently unplugged... (( )) The front light will FLASH AMBER and the unit will announce Please check your telephone line The message will repeat 3 times every 4 hours until the telephone line is restored. To silence the message and prevent it repeating again, press the GREEN button. Press the GREEN button to SILENCE the message IMPORTANT: an emergency call cannot be made when the telephone line is disconnected. 18
1.22 BATTERY FAILURE ALERT The Reach Plus will make the resident aware if its battery is beginning to lose charge (( )) The front light will FLASH AMBER and the unit will announce Back up battery low This message will repeat 3 times every 4 hours until the battery is replaced. To silence the message and prevent it repeating again, press the GREEN button. Press the GREEN button to SILENCE the message The low battery condition is automatically reported to the control centre and they will arrange to visit and replace the battery. In normal use the battery should not need replacing for between 3 to 5 years. The replacement battery must be identical to that originally fitted and should only be changed by a competent person. Replacement battery: Tynetec Part No. F00141 1.23 ON/OFF SWITCH The Reach Plus can be switched off if it is not going to be used for a prolonged period. Remove the stand (if fitted) to access the battery cover on the rear. 1 4 7 * 2 5 8 0 3 6 9 # Undo the screw, remove the cover and carefully lift the battery out of its compartment. Move switch to the LEFT to turn the unit OFF. OFF BATTERY PACK The battery pack will remain connected on a short wire. Remember to switch the unit back ON during installation. 19
2.1 QUICK START GUIDE This Quick Start Guide takes you through the most basic set up possible when installing a Reach Plus. This assumes the Reach Plus will be dialling a control centre (not a personal recipient) and all other settings are factory default. Connecting the Reach Plus 1. Unplug the users Telephone from the BT wall socket and plug it into the Reach Plus TEL socket. 2. Connect the Telecom Lead between the BT wall socket and the Reach Plus C/O socket. 3. Connect the Power Lead between a mains socket and the Reach Plus SUPPLY socket. Power up and Enter Program Mode 1. Switch the mains supply on the front light on the Reach Plus will flash RED/AMBER/GREEN. 2. Enter 1 6 7 0 using the keypad on the rear, the unit will announce Program Mode Ready and the front light will FLASH FAST GREEN. Setting the Unit ID Number 1. Enter # 0 2 4 and the unit will announce Unit ID. 2. Enter the unit ID number followed by the # key. 3. The unit will announce Ready. Setting the Telephone Number 1. Enter # 0 2 6 and the unit will announce Telephone Number 1. 2. Enter the control centre telephone number followed by the # key. 3. The unit will announce Ready. Note: up to 4 different telephone numbers can be entered using codes #027, #028 & #029. Setting the Protocol Type 1. Enter # 0 2 2 and the unit will announce Protocol Type. 2. Enter 0 # for TT or 1 # for BS8521 or 2# for BS7369. 3. The unit will announce Ready. Setting the Time & Date 1. Enter # 0 4 4 and the unit will announce Set Time 2. Enter the time as 4 digits using the 24 hour clock format (e.g. 1:30PM is 1330) followed by #. 3. Enter # 0 4 5 and the unit will announce Set Date 4. Enter the date as 7 digits using the format; Day (1 = Mon to 7 = Sun), Date (01 to 31), Month (01 to 12), Year (00 to 99) followed by #. For example; Wednesday 25 January 2012 would be 3250112#. 5. Enter # 0 8 6 and the unit will announce Check Time & Date followed by the time & date settings. Exit Program Mode Press and the unit will sound a Double Beep and the front light will go STEADY GREEN. Perform a Test Call 1. Press the RED (( )) button on the Reach Plus or press the Touch pendant. 2. The unit will announce Alarm Type Please Wait Dialling for Assistance 3. After a short delay you will hear the tones when the unit starts to dial. 4. The control centre will answer, speak with you and cancel the call. 20
2.2 PROGRAMMING MODE The keypad on the rear of the Reach Plus is used to program the unit ID, control centre telephone number, protocol type, time & date etc. It may be necessary to remove the stand to access the keypad. Enter 1 6 7 0 using the keypad on the rear (( )) The front light will FLASH FAST GREEN and the unit will announce Program mode Ready Select the Parameter Number to program from the list in section 2.3. After programming a parameter you can press the 1 key to confirm what you entered. See below for the minimum information you will need to program. 2.2.1 SETTING THE UNIT ID NUMBER The unit ID is a unique number issued by the control centre to identify the resident (max 12 digits). Press # 0 2 4 and the unit will announce... Unit ID Enter the unit ID number then press # If the unit ID was entered correctly you will hear the Ready prompt Ready After the Ready prompt it s OK to proceed and program another parameter. If the unit announces Incorrect Entry check what you are entering and re try. 21
2.2.2 SETTING THE TELEPHONE NUMBER The telephone number will be issued by the control centre (max 12 digits). Press # 0 2 6 and the unit will announce... Telephone number 1 Enter the telephone number then press # If the number was entered correctly you will hear the Ready prompt. Press the 1 key to confirm what you entered Telephone number 1 is 0 1 6 7 0 3 5 2 3 7 1 Ready Whenever the unit announces Ready it s OK to proceed and program another parameter. Alternative control centre telephone numbers can be programmed using codes; #027, #028 & #029. 2.2.3 SETTING THE PROTOCOL TYPE The control centre will confirm which protocol type they use; TT, BS8521 or BS7369. Press # 0 2 2 and the unit will announce... Protocol type Enter 0# for TT or Enter 1# for BS8521 or Enter 2# for BS7369 If the protocol type was entered correctly you will hear the Ready prompt. 22
2.2.4 SETTING THE TIME & DATE The time & date must be set so all events are logged with the correct time and all timed functions operate correctly. Press # 0 4 4 and the unit will announce... Set Time Enter the time as 4 digits using the 24 hour clock format (e.g. 1:30PM is 1330) followed by #. If the time was entered correctly you will hear the Ready prompt. Press # 0 4 5 and the unit will announce... Set Date If the date was entered correctly you will hear the Ready prompt. Enter the day/date/month/year as 7 digits using the format below; 1 st Digit = Day (1 = Mon to 7 = Sun) 2 nd & 3 rd Digit = Date (01 to 31) 4 th & 5 th Digit = Month (01 to 12) 6 th & 7 th Digit = Year (00 to 99) followed by #. Press # 0 8 6 and the unit will announce... Check Time & Date Followed by the time & date settings; Time is 11 hours 29 minutes Date is 03 05 12 2.2.5 EXIT PROGRAMMING MODE When all parameters are programmed press the key The front light will go STEADY GREEN and the unit will sound a Double Beep Beep Beep The unit is now back in normal operating mode. 23
2.3 PROGRAMMING PARAMETERS LIST Menu Group Load Defaults Audio Settings Hardwired I/O Identity Settings Telephone Numbers Activity Monitoring Parameter Enter Parameter No. Enter the following data Default Setting Load Defaults #000 N/A Load System Defaults #001 N/A Enter the required default parameter Load Radio Defaults #002 N/A followed by # Load Log Defaults #018 N/A Load Message Defaults #019 N/A Siren Volume #005 Level 3 Enter 0 to 5 followed by # Audio Volume #006 Level 3 0# = off, 5# = max volume Ring Volume #007 Off Audio Mode #008 0# = Simplex or 1# = Half Duplex Half Duplex Mains Disconnection Alert #009 Enabled Assurance Tone #010 0# = Disable or 1# = Enable Enabled Telephone Line Fail Alert #011 Enabled Hardwired Input 1 #101 None Hardwired Input 2 Hardwired Input 3 Hardwired Input 4 #102 #103 #104 Enter hardwired input device type followed by; location, message, acknowledge and alarm options. None None None Hardwired Output 1 #117 None Protocol Type #022 0# = TT 1# = BS8521 2# = BS7369 TT BS7369 Interval #023 Enter delay in ms followed by # 0600 Unit ID (max 12 digits) #024 Enter the unit ID followed by # 995 Pre Alarm Delay (in 4 sec steps) #025 00# no delay to 60# max 4 Seconds Tel No. 1 (ARC1) #026 None Tel No. 2 (ARC2) Tel No. 3 (ARC3) #027 #028 Enter the Control Centre Tel No. (max 16 digits) followed by # None None Tel No. 4 (ARC4) #029 None Tel No. 5 (PR1) #030 None Tel No. 6 (PR2) #031 Enter the Personal Recipient Tel No. None Tel No. 7 (PR3) #032 (max 16 digits) followed by # None Tel No. 8 (PR4) #033 None Tel No. 1 (ARC1) Dial Attempts #03826 4 Enter the number of dial attempts Tel No. 2 (ARC2) Dial Attempts #03827 4 (1 to 9) at each ARC number Tel No. 3 (ARC3) Dial Attempts #03828 4 followed by # Tel No. 4 (ARC4) Dial Attempts #03829 4 Tel No. 5 (PR1) Dial Attempts #03830 4 Enter the number of dial attempts Tel No. 6 (PR2) Dial Attempts #03831 4 (1 to 9) at each PR number Tel No. 7 (PR3) Dial Attempts #03832 4 followed by # Tel No. 8 (PR4) Dial Attempts #03833 4 Dial Sequence #037 Enter the telephone number dial sequence followed by # (8 digits) None Alternative Dial Sequence #047 As above followed by start/stop time None Enable/Disable #034 0# = Disable or 1# = Enable Disabled Activity Period 1 Setup #0351 Enter start time, threshold (00 to 99), None Activity Period 2 Setup #0352 stop time, followed by # None Activity Period 3 Setup #0353 Start/stop time = 4 digits (24hr) None Inactivity Reminder #071 0# = Disable or 1# = Enable Disabled Lone Worker Interval #072 0 9 hours then # (0=Disabled) Disabled I m OK Setup #073 1 = Enable, start/stop time, set alerts Disabled Periodic Test Test Call Interval & Time #036 Messages Setup Interval in days 00 to 99 (0=Disabled) Test time = 4 digits (24hr) then # Record ID Message #060 Record PR message (8 secs max) N/A Play ID Message #061 Listen to PR message N/A Delete ID Message #062 Press # to delete PR message N/A Record General Message 1 16 #61 (01 to 16) Record messages 1 16 (8 secs max) N/A Play General Message 1 16 #62 (01 to 16) Listen to messages 1 16 N/A Reminder Setup 1 #091 None Reminder Setup 2 #092 Enter message number; 01 to 16 None Enter time (4 digits = 24hr) Reminder Setup 3 #093 None Enter Interval; 0 = daily, 1 = weekly Reminder Setup 4 #094 None or 3 = monthly (if weekly or monthly Reminder Setup 5 #095 None then enter day; 1 = Monday) Reminder Setup 6 #096 None Acknowledge; 0 = No 1 = Yes Reminder Setup 7 #097 Alarm; 0 = No 1 = Yes None Reminder Setup 8 #098 None See Section 2.3.1 2.3.2 2.3.3 2.3.4 2.3.5 2.3.6 Disabled 2.3.7 2.3.8 24
2.3 PROGRAMMING PARAMETERS LIST CONTINUED Menu Group Optional Settings Radio Device Setup Buttons & LED Setup Time & Date Setup Check Parameters Parameter Enter Parameter No. Enter the following data Default Setting GSM Mode #004 0# = Disable or 1# = Enable Disabled Safe Call Setup #039 0# = Disable or 1# = Enable Disabled 0 = Disable or 1 = Enable Disabled Intruder Mode Setup #063 Entry time 000 to 999 Secs 30 Sec Entry Exit time 000 to 999 Secs then # 30 Sec Exit Tx Event to Data Collector #043 0# = Disable or 1# = Enable Disabled Bogus Caller Audio Mode #122 0# = Silent Call or 1# = Normal Call Silent Call Change Security Code #125 Enter new 4 digit code followed by # 1670 Manual Learn Radio Device #040 Enter 8 digit ID, Enter 2 digit Location Code, Enter message; 01 to 16 Acknowledge; 0 = No, 1 = Yes Alarm; 0 = No, 1 = Yes followed by # N/A Delete Radio Device #041 Enter 8 digit ID followed by # N/A Activate device, Enter 2 digit Location Code, Auto Learn Radio Device #050 Enter message; 01 to 16 N/A Acknowledge; 0 = No, 1 = Yes Alarm; 0 = No, 1 = Yes followed by # Activate device, Enter 2 digit Location Code, Enter message; 01 to 16 Acknowledge; 0 = No, 1 = Yes Trigger Activity Window #051 Alarm; 0 = No, 1 = Yes N/A Enter start time 1; 4 digits (24hr) Enter stop time 1; 4 digits (24hr) Repeat for start/stop times 2/3 followed by # Red Emergency Button #064 0# = Disable or 1# = Enable Enabled Yellow Function Button #065 0# = Disable or 1# = Enable Enabled Green Cancel Button #066 0# = Disable or 1# = Enable Enabled Red Emergency Button LED #067 0# = Disable or 1# = Enable Enabled Tri Colour Status LED #068 0# = Disable or 1# = Enable Enabled Yellow Function Button LED #069 0# = Disable or 1# = Enable Disabled Green Cancel Button LED #070 0# = Disable or 1# = Enable Disabled Set Time #044 Enter 4 digit time (24hr) then # 00:00 Set Day/Date/Month/Year #045 Enter day (1=Mon) then enter date, month, year (DDMMYY) then # 1/01/01/00 BST Setup #046 0# = Disable or 1# = Enable Enabled Check Parameters #003 Listen to unit ID, Tel No, protocol etc. N/A Check Audio Settings #080 Listen to audio settings N/A Check I/O Devices #081 Listen to I/O devices settings N/A Check Activity Monitoring #082 Listen to activity monitoring settings N/A Check Periodic Test Call #083 Listen to periodic test call settings N/A Check Reminders #084 Listen to reminders settings N/A Check Options Setup #085 Listen to options settings N/A Check Time & Date #086 Listen to time & date settings N/A Check Trigger Window #087 Listen to trigger window settings N/A See Section 2.3.9 2.3.10 2.3.11 2.3.12 2.3.13 25
2.3.1 LOAD DEFAULTS Load Defaults clears all parameter settings, radio devices, Telecare data and recorded messages from the Reach Plus memory. Enter #000; the unit will announce Load Defaults then press #. Load System Defaults clears all parameter settings from the Reach Plus memory. Enter #001; the unit will announce Load System Defaults then press #. Load Radio Defaults clears all radio devices from the Reach Plus memory. Enter #002; the unit will announce Load Radio Defaults then press #. Load Log Defaults clears all stored Telecare data from the Reach Plus memory. Enter #018; the unit will announce Load Log Defaults then press #. Load Message Defaults clears all recorded messages from the Reach Plus memory. Enter #019; the unit will announce Load Message Defaults then press #. 2.3.2 AUDIO SETTINGS Siren Volume the volume of all alarm messages and dial out tones can be set between 0 (off) and 5 (highest). Enter #005; the unit will announce Siren Volume, press 0 to 5 followed by #. Audio Volume the speech volume to/from the control centre can be set between 0 (off) and 5 (highest). Enter #006; the unit will announce Audio Volume, press 0 to 5 followed by #. Ring Volume the volume of the internally generated ring tone (this is only used if there is no telephone connected to the TEL socket) can be set between 0 (off) and 5 (highest). Enter #007; the unit will announce Ring Volume, press 0 to 5 followed by #. Audio Mode allows the control centres method of switching the speech to be set. Simplex means the speech direction is manually switched whereas Half Duplex is voice switched. Note; always check with the control centre which method they prefer to use. Enter #008; the unit will announce Audio Mode, press 0# for Simplex or 1# for Half Duplex. Mains Fail Alert allows the audible Please Check Your Mains Supply message to be turned on/off. A mains failure is reported to the control centre after a random delay between 1 and 4 hours. Enter #009; the unit will announce Mains Disconnection Alert, press 0# to Disable or 1# to Enable. Assurance Tone allows the audible Please Wait Dialling for Assistance message and dial out tones to be turned on/off. Enter #010; the unit will announce Assurance Tone, press 0# to Disable or 1# to Enable. Telephone Line Alert allows the audible Please Check Telephone Line message to be turned on/off. Enter #011; the unit will announce Telephone Line Disconnection Alert, press 0# to Disable or 1# to Enable. 26
2.3.3 HARDWIRED INPUTS & OUTPUT Up to four hardwired input devices can be connected to the Reach Plus using the optional hardwired input lead (Tynetec Part No. ZSA555) or hardwired I/O unit (Tynetec Part No. ZSA556). All input devices must have normally open clean contacts which close on alarm except PIR s which must have normally closed clean contacts which open on alarm. A change over clean contact relay output is available with the optional hardwired I/O unit (Tynetec Part No. ZSA556). The relay can be activated from the control centre during a call. The DTMF tone used to activate the relay and the duration it remains latched is programmable. Both the hardwired input lead and the hardwired I/O unit plug into Reach Plus DATA socket. Hardwired Input 1 enter #101; the unit will announce Hardwired Input 1 Trigger Type Enter the device type (0 to 9) from the list below; 0 Not Assigned 1 Pullcord 2 Smoke Detector 3 PIR Detector 4 Door Contact 5 High Temp 6 Low Temp 7 Gas Detector 8 Heat Detector 9 CO Detector The unit will announce Location Code For units set on BS8521 protocol enter the 2 digit location code from the table below; For units set on TT or BS7369 protocol press #. 00 Not Assigned 13 Living Area 26 Utility Room 2 39 Games Room 52 Garden Other 01 Local Unit 14 Dining Room 1 27 Entrance/Lobby 40 Common Room 1 53 Basement/Cellar 02 Hallway Down 15 Dining Room 2 28 Front Door 1 41 Common Room 2 54 Ground Floor 03 Hallway Up 16 Dining Area 29 Front Door 2 42 Lift 1 55 Bin Store 04 Stairs 1 17 Bathroom 1 30 Rear Door 1 43 Lift 2 56 Boiler Room 05 Stairs 2 18 Bathroom 2 31 Rear Door 2 44 Lift 3 57 Attic 06 Landing 19 WC/Toilet Up 32 Garage 1 45 Front Gate 07 Bedroom 1 20 WC/Toilet Down 33 Garage 2 46 Rear Gate 08 Bedroom 2 21 WC/Toilet Other 34 Workshop 47 Outbuilding 09 Bedroom 3 22 Kitchen 1 35 Laundry Room 1 48 Shed 96 Heater 10 Bedroom 4 23 Kitchen 2 36 Laundry Room 2 49 Outbuilding/Shed 97 Cooker/Hob 11 Living Room 1 24 Kitchen Area 37 Office 50 Garden Front 98 Microwave 12 Living Room 2 25 Utility Room 1 38 Study 51 Garden Rear 99 Kettle The unit will announce Message Number Enter a recorded message number (01 to 16) or enter 00 if no message is required The unit will announce Acknowledge Enter 1 for Yes or 0 for No; if set as 1 (Yes) the GREEN button can be pressed to silence the message, if set as 0 (No) the message will repeat for 30 seconds then stop. The unit will announce Alarm Enter 1# for Yes or 0# for No; if set as 1 (Yes) then an emergency call will be initiated when the input is activated, if set as 0 (No) then the alarm message will repeat for 30 seconds only. Hardwired Inputs 2/3/4 enter #102/#103/#104 for hardwired inputs 2/3/4 and follow the same procedure as above. Hardwired Output enter #117; the unit will announce Hardwired Output DTMF Tone Enter 2 digits for the DTMF tone (00 to 15) and the unit will announce Duration Enter 2 digits for the time in seconds (01 to 99) you want the relay to remain latched followed by #. 27
2.3.4 IDENTITY SETTINGS Protocol Type check with the control centre which protocol type they use. Enter #022; the unit will announce Protocol Type press 0# for TT or 1# for BS8521 or 2# for BS7369. BS7369 Interval if BS7369 protocol is selected you can change the data interval for use on different Mobile networks. Enter #023; the unit will announce BS7369 Interval Time, enter the time required in ms as a 4 digit number (0001 to 9999) followed by #. Unit Identity the unique ID number issued by the control centre to identify the users name, address and personal details. Enter #024; the unit will announce Unit ID, enter the ID number (maximum 12 digits) followed by #. Pre Alarm Delay the time allowed for an emergency call to be cancelled (by the GREEN button) before the Reach Plus starts to dial the control centre. Enter #025; the unit will announce Pre Alarm Delay, enter the delay in seconds 00 (no delay), 04, 08, etc. to 60 in 4 second intervals followed by #. 2.3.5 TELEPHONE NUMBERS ARC1 to ARC4 these are the Alarm Receiving Centre (control centre) telephone numbers. Enter #026; the unit will announce Telephone Number 1, enter the telephone number (max 16 digits) followed by #. Repeat for ARC telephone numbers 2, 3 & 4. Enter a between digits to incur a pause in dialling. To delete a telephone number; enter the Parameter Number followed by #. For example to delete ARC3 enter #028#. PR1 to PR4 these are the Personal Recipient (relative/friend) telephone numbers. Enter #030; the unit will announce Telephone Number 5, enter the telephone number (max 16 digits) followed by #. Repeat for PR telephone numbers 6, 7 & 8. If PR telephone numbers are used a unit identity message should be recorded see section 2.3.8. ARC1 to ARC4 Dial Attempts the number of times each ARC telephone number will be dialled if it gets an engaged tone on the first attempt. Enter #03826; the unit will announce Telephone Number 1 Dial Attempts, press 1 to 9 followed by #. Repeat for ARC telephone numbers 2, 3 & 4. PR1 to PR4 Dial Attempts the number of times each PR telephone number will be dialled if it gets an engaged tone on the first attempt. Enter #03830; the unit will announce Telephone Number 5 Dial Attempts, press 1 to 9 followed by #. Repeat for PR telephone numbers 6, 7 & 8. Dial Sequence the order in which the 8 telephone numbers (4 ARC and 4 PR) are dialled. 1 4 represent the ARC numbers and 5 8 represent the PR Numbers. Enter #037; the unit will announce Dial Sequence. Example; to dial ARC1 first, followed by PR1 then ARC2 last you would enter 152#. The maximum number of digits in the dial sequence is 8. If no dial sequence is specified each telephone number will be tried in order for the preset number of the Dial Attempts (default 4). This cycle will repeat for a maximum of 15 attempts. Alternative Dial Sequence the order in which the 8 telephone numbers (4 ARC and 4 PR) are dialled during a preset time period each day. 1 4 represent the ARC numbers and 5 8 represent the PR numbers. Enter #047; the unit will announce Alternative Dial Sequence, enter the alternative dial sequence (max 8) followed by #. The unit will announce Start Time, enter the start time as 4 digits using the 24 hour clock format (e.g. 5PM is 1700) followed by #. The unit will announce Stop Time, enter the stop time as 4 digits using the 24 hour clock format (e.g. 9AM is 0900) followed by #. 28
2.3.6 ACTIVITY MONITORING The activity monitoring mode allows the Reach Plus to monitor residents movement over 3 preset periods per day and automatically report an alarm at the end of each period if there has been no activity (or less activity than the preset minimum threshold). The activity threshold can range from 00 to 99 this is the minimum number of PIR activations you would expect to see during the activity monitoring period. Enable/Disable a PIR detector (hardwired or radio) must be fitted if activity monitoring is being enabled. Enter #034; the unit will announce Activity Monitoring, press 0# to Disable or 1# to Enable. Activity Period 1 Setup set activity monitoring period 1 start time, threshold and stop time. Enter #0351; the unit will announce Activity Monitoring Setup 1 Start Time Enter the start time as 4 digits using the 24 hour clock format (e.g. 7AM is 0700) The unit will announce Threshold Enter the threshold as a 2 digit number (00 to 99) The unit will announce Stop Time. Enter the stop time as 4 digits using the 24 hour clock format (e.g. 10AM is 1000) followed by #. Activity Period 2/3 Setup enter #0352/#0353 to set activity monitoring periods 2/3 and follow the same procedure as above. Inactivity Reminder if the inactivity reminder is enabled an inactivity alarm message will play at the end of the monitored period if no activity (or less than the preset threshold) has occurred. The user has 60 seconds to confirm activity by pressing the GREEN button once, if the button is not pressed an inactivity alarm will be reported. Enter #071; the unit will announce Inactivity Reminder, press 0# to Disable or 1# to Enable. Lone Worker Interval if the lone worker interval is set the unit will start to beep after the preset time interval has elapsed. The user has 60 seconds to confirm they are OK by pressing the GREEN button once, if the button is not pressed an inactivity alarm will be reported. Enter #072; the unit will announce Lone Worker, enter the interval as a single digit in hours (1 to 9) followed by # or enter 0# to disable the feature. I m OK Setup if the I m OK feature is set the unit will flash its GREEN button and sound a beep during a preset time period each day. During this period the user can press the GREEN button once to declare themselves OK. If the button is not pressed an inactivity alarm will be reported after a random delay up to 1 hour after the end of the I m OK period. Note: the GREEN button will flash for the entire I m OK period whereas the beep will only sound once every 5 minutes for the last 30 minutes then once a minute for the last 5 minutes of the period. Alternatively the GREEN button flash and/or audible beep can be turned off. Enter #073, the unit will announce I m OK Feature, press 0# to disable or 1 to enable If enabled the unit will announce Start Time Enter the start time as 4 digits using the 24 hour clock format (e.g. 7AM is 0700) The unit will announce Stop Time Enter the stop time as 4 digits using the 24 hour clock format (e.g. 10AM is 1000) The unit will announce Audible Alert Press 1 for the unit to sound a beep for the last 30 minutes of the period or press 0 for no beep The unit will announce Visual Alert Press 1 for the GREEN button flash or 0 for no GREEN button flash followed by #. 29
2.3.7 PERIODIC TEST The Reach Plus has the option to perform an automatic test call on a preset interval between 1 and 99 days. The time the test call is made is also programmable. Note: the user will not know when a test call is being performed, the dial out is silent and no speech is heard. Periodic Test set the interval between test calls and the time of day you want the call to be made. Enter #036; the unit will announce Periodic Test Interval Enter 2 digits (01 to 99) for the interval between test calls in days The unit will announce Time Enter the test call time as 4 digits using the 24 hour clock format (e.g. 8PM is 2000) followed by #. Note: do not set multiple Reach Plus units with a periodic test call to the same control centre with the same interval and time. Try and choose a quiet time of the day to send the test call. To disable a periodic test set the interval as 00. 2.3.8 MESSAGES SETUP The internal microphone on the Reach Plus unit can be used to record a personal recipient message and up to 16 other general messages. Each message is limited to a maximum of 8 seconds duration. It is important that a clear, preferably high pitched, voice is used at normal conversation level do not shout. The message should be spoken clearly and deliberately so that it will be easily understood by the alarm recipient. Record ID Message allows a personal recipient message to be recorded. This message will be heard over the phone by the person that answers the emergency call. Enter #060; the unit will announce Record ID Message After the countdown of 3 beeps speak your message (max 8 secs) Press # to end recording or the unit will announce Ready when the record time has expired. Play ID Message the personal recipient message will be played back. Enter #061; the unit will announce Play ID Message, after the single beep your message will be heard. Delete ID Message the personal recipient message will be deleted. Enter #062; the unit will announce Delete ID Message, after the single beep press #. Record General Messages 1 to 16 allows up to 16 general messages to be recorded. These messages can be assigned to play when alarms are activated or as reminders for regular tasks. Enter #6101; the unit will announce Record General Message 1 After the countdown of 3 beeps speak your message (max 8 secs) Press # to end recording or the unit will announce Ready when the record time has expired Enter #6102 to #6116 to record general messages 2 to 16. Play General Messages 1 to 16 allows the 16 general messages to be played back. Enter #6201, the unit will announce Play General Message 1 After the single beep your message will be heard Enter #6202 to #6216 to play general messages 2 to 16. 30
2.3.8 MESSAGES SETUP CONTINUED Reminder Setup 1 to 8 allows up to 8 of the pre recorded general messages to be assigned to play at the same time on a daily, weekly or monthly interval. Enter #091; the unit will announce Reminder Setup 1 Message Number Enter 2 digits (01 to 16) for the message number and the unit will announce Time Enter the time you want the reminder to play as 4 digits using 24 hour clock format (e.g. 9AM is 0900) The unit will announce Interval. You now have 3 options; Enter 0 for the reminder to play every day Enter 1 for the reminder to play once a week Enter 2 for the reminder to play once a month (i.e. every 4 weeks) If you enter 0 the unit will announce Acknowledge If you enter 1 or 2 the unit will announce Day Enter the day you want the reminder to play each week or month as a single digit (1 = Mon to 7 = Sun) The unit will announce Acknowledge Enter 1 for Yes or 0 for No; if set as 1 (Yes) the GREEN button can be pressed to silence the reminder message, if set as 0 (No) the reminder will repeat for 30 seconds then stop. The unit will announce Alarm Enter 1# for Yes or 0# for No; if set as 1# (Yes) then an inactivity alarm will be reported after 60 seconds if the reminder is not acknowledged by pressing the GREEN button. If set as 0# (No) then the reminder message will repeat for 30 seconds only. Enter #092 to #098 to setup reminders 2 to 8. For example: to set a reminder every Tuesday for lunch club at 11:45AM, acknowledgement is required with an alarm call to the control centre if it is not acknowledged The message has been recorded by a family member in message number 2 slot Enter #091 02 (message slot 2) and the unit announces Time Enter 1145 (11:45AM in the 24 hour format) and the unit announces Interval Enter 1 (for weekly interval) and the unit announces Day Enter 2 (for Tuesday) the unit announces Acknowledge Enter 1 (for yes to require acknowledgement) and the unit announces Alarm Enter 1 (for yes to alarm) then press # and the unit announces Ready The reminder settings have been saved. 2.3.9 OPTIONS SETUP GSM Mode this mode should only be enabled if the Reach Plus is being connected via the Mobile network using a GSM unit rather than a conventional PSTN land line. This prevents a telephone line fault being detected when the GSM unit goes into low power mode during a mains failure. Enter #004; press 0# to Disable or 1# to Enable. Intruder Mode Setup a PIR movement detector must be installed if intruder mode is being enabled. Enter #063; the unit will announce Intruder Mode Enter 0# to disable or 1 to enable; if you press 1 to enable the unit will announce Entry Time Enter the entry time in seconds as 3 digits (000 to 999) The unit will announce Exit Time Enter the exit time in seconds as 3 digits (000 to 999) followed by #. 31
2.3.9 OPTIONS SETUP CONTINUED Safe Call Setup Safe Call devices (Tynetec Part No. ZSA260) must be plugged in line with all telephones within the home if this option is enabled. These devices ensure the Reach Plus always takes control of the telephone line in an emergency situation. Enter #039; the unit will announce Safe Call Setup, press 0# to Disable or 1# to Enable. Transmit Event to Data Collector if enabled all events are transmitted on the Reach Plus data port for collection and analysis. Enter #043; the unit will announce Transmit Event to Data Collector, press 0# to Disable or 1# to Enable. Bogus Caller Audio Mode the optional Bogus Caller products (Tynetec Part No s: ZXT488/489/490) will normally perform a silent dial with speech in the listen mode only. This can be changed to a standard call; Enter #122; the unit will announce Bogus Caller Audio Mode, press 0 for a silent dial or 1 for a standard call followed by #. Change Security Code the 4 digit security code required to enter programming mode via the keypad on the rear of the Reach Plus can be changed. Enter #125 and the unit will beep once, enter a new 4 digit code followed by #. 2.3.10 RADIO DEVICE SETUP For Reach Plus units set on BS8521 protocol each radio device can be assigned a Location Code to allow the control centre operator to identify the exact location of the device in alarm. 00 Not Assigned 13 Living Area 26 Utility Room 2 39 Games Room 52 Garden Other 01 Local Unit 14 Dining Room 1 27 Entrance/Lobby 40 Common Room 1 53 Basement/Cellar 02 Hallway Down 15 Dining Room 2 28 Front Door 1 41 Common Room 2 54 Ground Floor 03 Hallway Up 16 Dining Area 29 Front Door 2 42 Lift 1 55 Bin Store 04 Stairs 1 17 Bathroom 1 30 Rear Door 1 43 Lift 2 56 Boiler Room 05 Stairs 2 18 Bathroom 2 31 Rear Door 2 44 Lift 3 57 Attic 06 Landing 19 WC/Toilet Up 32 Garage 1 45 Front Gate 07 Bedroom 1 20 WC/Toilet Down 33 Garage 2 46 Rear Gate 08 Bedroom 2 21 WC/Toilet Other 34 Workshop 47 Outbuilding 09 Bedroom 3 22 Kitchen 1 35 Laundry Room 1 48 Shed 96 Heater 10 Bedroom 4 23 Kitchen 2 36 Laundry Room 2 49 Outbuilding/Shed 97 Cooker/Hob 11 Living Room 1 24 Kitchen Area 37 Office 50 Garden Front 98 Microwave 12 Living Room 2 25 Utility Room 1 38 Study 51 Garden Rear 99 Kettle Note: personal pendants and fall detector device locations should be set as 00 Not Assigned Manual Learn Radio Device allows a radio device to be learned by manually entering its ID code taken from the label. This option is useful on sites with a lot of radio activity where it is difficult to auto learn a device without accidently learning other neighbouring devices. Enter #040; the unit will announce Learn Radio Device Enter the 8 digit ID of the radio device followed by a 2 digit Location Code from the table above The unit will announce Message Number Enter a recorded message number (01 to 16) or enter 00 if no message is required The unit will announce Acknowledge Enter 1 for Yes or 0 for No; if set as 1 (Yes) the GREEN button can be pressed to silence the alarm message, if set as 0 (No) the message will repeat for 30 seconds The unit will announce Alarm Enter 1 for Yes or 0 for No; if set as 1 (Yes) then an emergency call will be initiated when the input is activated, if set as 0 (No) then the alarm message will repeat for 30 seconds only The unit will beep, enter another radio device code to be learned or press # to end. 32
2.3.10 RADIO DEVICE SETUP CONTINUED Delete Radio Device allows an individual radio device to be deleted from memory. Enter #041; the unit will announce Delete Radio Device Enter the 8 digit ID of the device to be deleted The unit will beep, enter another radio device code to be deleted or press # to end. Auto Learn Radio Device allows a radio device to be learned automatically and have its location code, acknowledge and alarm parameters assigned. Enter #050; the unit will announce Learn Radio Device and Enter Location Code Activate the radio device the unit will announce Device Type Enter Location Code Enter a 2 digit location code from the table above The unit will announce Message Number Enter a recorded message number (01 to 16) or enter 00 if no message is required The unit will announce Acknowledge Enter 1 for Yes or 0 for No; if set as 1 (Yes) the GREEN button can be pressed to silence the alarm message, if set as 0 (No) the message will repeat for 30 seconds The unit will announce Alarm Enter 1 for Yes or 0 for No; if set as 1 (Yes) then an emergency call will be initiated when the input is activated, if set as 0 (No) then the alarm message will repeat for 30 seconds only The unit will beep, activate another radio device to be learned or press # to end. Radio devices can be set to only activate alarm calls during preset times (activity windows) each day. If they are activated outside these time periods the event is logged in the Reach Plus memory. Up to 3 activity windows can be set per device, they repeat every day and they can be set through midnight. Trigger Activity Window allows a radio device to be learned automatically, have its location code, acknowledge & alarm parameters and activity windows assigned. Enter #051; the unit will announce Learn Radio Device and Enter Location Code Activate the radio device the unit will announce Device Type Enter Location Code Enter a 2 digit location code from the table above The unit will announce Message Number Enter a recorded message number (01 to 16) or enter 00 if no message is required The unit will announce Acknowledge Enter 1 for Yes or 0 for No; if set as 1 (Yes) the GREEN button can be pressed to silence the alarm message, if set as 0 (No) the message will repeat for 30 seconds The unit will announce Alarm Enter 1 for Yes or 0 for No; if set as 1 (Yes) then an emergency call will be initiated when the input is activated, if set as 0 (No) then the alarm message will repeat for 30 seconds only The unit will announce Start Time 1 Enter start time 1 as 4 digits using the 24 hour clock format (e.g. 7AM is 0700) The unit will announce Stop Time 1 Enter stop time 1 as 4 digits using the 24 hour clock format (e.g. 10AM is 1000) The unit will announce Start Time 2, enter start time 2 or if not required press # to exit. Trigger Action only relevant to Carer pendants (Tynetec Part No. ZXT607), this allows attendance times to be logged in local memory with an alarm call to the control centre or to be logged in local memory only. If a Carer pendant is learned via the GREEN button you will get log and alarm setup. Enter #050; the unit will announce Learn Radio Device and Enter Location Code Activate the Carer pendant and the unit will announce Trigger Action Enter 0# for log and alarm or 1# for log only. 33
2.3.11 BUTTONS AND LED SETUP The 3 push buttons, their illuminated halos and the tricolour status indicator light on the front of the Reach Plus unit can be individually enabled or disabled. Enter #064; the unit will announce Program Red Button, enter 0# to Disable or 1# to Enable. Enter #065; the unit will announce Program Yellow Button, enter 0# to Disable or 1# to Enable. Enter #066; the unit will announce Program Green Button, enter 0# to Disable or 1# to Enable. Enter #067; the unit will announce Program Red LED, enter 0# to Disable or 1# to Enable. Enter #068; the unit will announce Program Tricolour LED, enter 0# to Disable or 1# to Enable. Enter #069; the unit will announce Program Yellow LED, enter 0# to Disable or 1# to Enable. Enter #070; the unit will announce Program Green LED, enter 0# to Disable or 1# to Enable. 2.3.12 TIME & DATE SETUP The Reach Plus has a real time clock which must be set for all timed functions to operate correctly. Set Time allows the time to be set. Enter #044; the unit will announce Set Time Enter the time as 4 digits using the 24 hour clock format (e.g. 1:30PM is 1330) followed by #. Set Date allows the day/date/month/year to be set. Enter #045; the unit will announce Set Date Enter as 7 digits using the format; Day (1 = Mon to 7 = Sun), Date (01 to 31), Month (01 to 12), Year (00 to 99) followed by #. For example; Wednesday 25 January 2012 would be 3250112#. BST Setup if enabled the British Summer Time +/ 1 hour clock changes will be made automatically every March and October. Enter #046; the unit will announce BST Setup, enter 0# to Disable or 1# to Enable. 2.3.13 CHECK PARAMETERS The Reach Plus programming can be checked by entering parameter check codes, all settings for each parameter group will be announced. Check Parameters enter #003; the unit will announce Check Parameters followed by the unit ID, telephone numbers, protocol type, pendant ID (plus any other radio devices learned into the unit) and the software revision. Check Audio Settings enter #080; the unit will announce Check Audio Settings followed by all settings listed in section 2.3.2. Check I/O Devices enter #081; the unit will announce Check Hardwired Input & Output followed by all settings listed in section 2.3.3. Check Activity Monitoring enter #082; the unit will announce Check Activity Monitoring followed by all settings listed in section 2.3.6. Check Periodic Test Call enter #083; the unit will announce Check Periodic Test Call followed by all settings listed in section 2.3.7. 34
2.3.13 CHECK PARAMETERS CONTINUED Check Reminders enter #084; the unit will announce Check Reminders followed by all settings listed in section 2.3.8. Check Optional Settings enter #085; the unit will announce Check Optional Settings followed by all settings listed in section 2.3.9. Check Time & Date enter #086; the unit will announce Check Time & Date followed by all settings listed in section 2.3.12. Check Trigger Window enter #087; the unit will announce Check Trigger Window followed by all settings listed in section 2.3.10 (page 33). 2.4 PROGRAMMING VIA THE CONTROL CENTRE The Reach Plus can be programmed from a control centre using TT or BS8521 protocol. If the Reach Plus has been programmed previously you should Load System Defaults before attempting to re program via the control centre see section 2.3.1. Follow either of the methods below; 2.4.1 BY RINGING INTO THE CONTROL CENTRE 1. Ensure that the Reach Plus is connected correctly and switched on 2. Use the telephone connected to the Reach Plus to dial the control centre number 3. When the telephone starts ringing press the RED (( )) button on the Reach Plus ONCE and hang up 4. You will hear a series of tones confirming that you have a connection 5. The control centre will answer the call and speak to you 6. The default unit ID of the Reach Plus will be 995 7. Advise the operator of the user s name, address and telephone number etc. 8. You will hear a series of tones when the new data is being programmed 9. The operator will speak to you again to confirm when programming is complete 10. Advise the operator that you will make a final test call and ask for the current call to be cancelled 11. Using the Touch pendant, carry out a test call to demonstrate to the user how it works. 2.4.2 BY THE CONTROL CENTRE RINGING THE USER 1. Ensure that the Reach Plus is connected to a telephone line and switched on 2. Ensure that the users telephone is connected to the rear of the Reach Plus 3. Advise the control centre of the users telephone number and that you are ready for programming 4. When the telephone rings press the GREEN button on the Reach Plus ONCE 5. The operator will speak to you 6. Proceed from point 7 above. 35
2.5 RADIO DEVICE LEARN MODE The Touch pendant is pre learned in the factory, any additional pendants or other Telecare radio devices must be learned into the Reach Plus before they can be used. If the control centre requests that the Telecare devices have Location Codes or if you want to assign devices to trigger reminder messages instead of alarms etc. then they must be learned via Programming Mode see section 2.3.10. If you DO NOT require location codes or other special functions then follow the instructions below; 1. Press and HOLD the GREEN button (( )) When the front light FLASHES FAST GREEN release the button and the unit will announce Trigger radio device 2. If you are learning an additional pendant press the button once You now have 1 minute to activate any radio devices. The button will FLASH RED (( )) for several seconds and the Reach Plus will announce Pendant. If the unit emits a single low tone the device has already been learned. Activate any other radio devices that need to be learned, the Reach Plus will announce each device type. 3. Press the GREEN button to exit radio device learn mode The front light will go STEADY GREEN and the unit is back in normal operating mode. 4. See section 2.6 for how to test the radio devices. IMPORTANT: when installing a Reach Plus unit ensure all radio trigger devices including those that may have been previously installed e.g. smoke detectors, PIR's etc. are registered with the Reach Plus unit. Once complete a test call should be raised from each trigger device to the Alarm Receiving Centre to ensure it is received and the trigger device is correctly identified see section 2.6 36
2.6 RADIO DEVICE TEST MODE The radio device test mode can be used to check the radio coverage of the Touch pendant and any other Telecare radio devices from all extremes of the dwelling. 1. Press and HOLD the GREEN and YELLOW buttons TOGETHER (( )) When the front light FLASHES FAST GREEN release the button and the unit will announce Radio device test 2. Go to all extremes of the dwelling and activate the pendant, the Reach Plus will beep each time a radio signal is received OK. Repeat the test for all radio devices. 3. Press the GREEN button to exit radio device test mode The front light will go STEADY GREEN and the unit is back in normal operating mode. Radio Device Test mode will exit automatically if no radio devices are activated for 3 minutes. 37
NOTES 38
2.7 SPECIFICATION Power Supply 220 240V AC 50Hz <5 Watts Power Lead 12V 1.25A UK plug top SMPSU (2.9 metre lead) Telecom Lead Standard BT Type 431A plug (2.9 metre lead) Battery Standby Daily self test, min 24 hours normal operation, 3 5 year life (typical) Battery Type 6V 1800mAh NiMH Pendant Battery 3 5 year life (typical) Pendant Frequency 169.48125 MHz (ETSI EN 300 220 2) Class 1 (ECC/DEC/(05)02) Speech Control Simplex (tone controlled) or half duplex (VOX speakerphone) Volume Control Adjustable in 5 x 3dB steps (local or control centre) Real Time Clock Automatic British Summer Time +/ 1 hour adjustments Telecare Data Log 12 month/10,000 event log stored in internal NV memory Pendant Answer Incoming calls speakerphone mode Alarm Cancel From base unit (programmable 0 60 seconds) Off Hook Protection Auto disconnects users telephone during an alarm call Self Test Option Periodic silent test call (programmable 1 99 days) Mains Fail Report Audible alarm, random dial out between 1 4 hours Line Fault Report Audible alarm Reminder Function 8 daily/weekly/monthly reminders Message Function 16 user recordable messages can be assigned to alarms/reminders Activity Mode 3 activity monitoring periods/day with 0 99 threshold (PIR required) Inactivity Alert Optional 60 second inactivity pre alarm alert I m OK Mode Daily visual/audible alert period for users to respond I m OK Away Mode Temporarily disables activity monitoring and I m OK mode Lone Worker Mode 1 to 9 hour time interval with 1 minute to respond Intruder Mode Programmable 0 999 second entry/exit time (PIR required) PIR Option For activity monitoring or intruder modes Radio Devices Compatible with 169MHz Altec radio devices max 32 Hardwired I/O 4 N/O inputs (PIR s N/C) + 1 C/O relay output (I/O unit required) Unit Identity Up to 12 digit ID or 8 second voice message for personal recipients Protocol Types TT, BS8521 and BS7369 Mounting Options horizontal, vertical or wall mounted Dimensions 120 x 187 x 38 mm (height x width x depth) Weight 649 grams (inc battery and stand) EMC STATEMENT This product is CE approved and meets all relevant standards including EN50134 x, EN50130 4, EN300 220 (Category 1) and the essential requirements of the R&TTE directive 99/5/EC. 39
PUSHBUTTON AND STATUS LIGHT QUICK GUIDE GREEN CANCEL BUTTON Used to CANCEL an emergency call or SILENCE a fault/reminder message or register I M OK every day YELLOW FUNCTION BUTTON Used to select HOME or AWAY mode for activity monitoring & I m OK or in conjunction with a Carer pendant to register a CARER VISIT RED (( )) EMERGENCY BUTTON Used to make an EMERGENCY alarm call FRONT STATUS LIGHT Steady Green = Normal Flashing Green = Away Mode Flashing Fast Green = Program Mode Steady Red = Emergency Call Flashing Red = Telephone Call Steady Amber = Intruder Mode Flashing Amber = Fault Flashing Red Green = Data Download NEED MORE HELP OR ADVICE? Please contact Tynetec s Telecare Helpline on 01670 369934 Lines open Monday to Friday from 9AM to 5PM (excluding Bank Holidays) Tynetec, a business unit of Legrand Electric Ltd Unit 10 Cowley Road, Blyth Riverside Business Park, Blyth Northumberland, NE24 5TF. Tel: 01670 352 371 Fax: 01670 362 807 Email: sales@tynetec.co.uk Web: www.tynetec.co.uk 40 Doc No. FM0662 issue D