I Connected IndustriaI OPTIMIZING YOUR TECHNOLOGY INVESTMENT WITH SERVICE AND SUPPORT Total Care Field Services
Maximize the Return on Your Technology Count on Honeywell Total Care Field Services to help you streamline startup and optimize the lifecycle of your automation investment. Honeywell s global service and support team can assist you in maximizing the return on your technology investment through personalized service and assistance throughout the life of your installation. RemoteView Modbus/GPU ENRAF Fieldbus Wireless & HART Out Analog Increased Performance and Reduced Total Cost of Ownership Full Service Portfolio Over 160 service engineers globally 30 service centers in various countries We are near to every customer site State-of-the-art diagnostic features to solve most issues remotely. Safety Honeywell s Total Care Services help customers work with dangerous processes or environments, tackling marine applications, hazardous oil & gas operations, high voltage or temperature exposure, chemicals, and underground operations. Safeguarding essential measurements, readings and control functions, the services make safe operations possible. 24/7 remote support is not only for technical and operational issues but also for safe operations. Reliability Reliability means keeping assets in service, reducing incidents of unexpected downtime, getting assets back up and running quicker when faults occur, minimizing the impact on operations, and ensuring the right working conditions for a Field Equipment Upgrades Software Upgrade & Updates (SESP) Monitor Equipment Performance OPTIMIZE Total Care Programs Planned Maintenance Budget Safety and Compliance CHANGE MAINTAIN TOTAL CARE SERVICES SUPPORT Value of Honeywell s Service and Support profitable business. A sophisticated predictive diagnostic maintenance program enables you to predict any upcoming issues, thereby maximizing your plant s operational uptime. Access to Global Specialist Latest Engineering Practices Parts Management Global Technical Assistance Center 24/7/365 Support Remote Connectivity for Faster Resolution Efficiency Honeywell understands precision, traceability and quality control determine business success. We deliver expertise in custody transfer applications where small errors can have a big impact on fiscal measurements; in pharmaceuticals where traceability errors pose the risk of fines; for vessel fuel consumption systems that depend on accurate ballast filling; in power generation turbines that require consistent steam quality; and in terminals where bottlenecks and delays undermine operations. Drilling Down: Keys to a Strong Foundation Honeywell s Total Care Services give you peace of mind by addressing the primary threats to your facility s safety, reliability and efficiency. They drive down the likelihood of failures, reduce recovery times, and eliminate skills and knowledge gaps. The full scope of Total Care Services work together to reduce problems that keep you from performing at peak levels: Reduce the probability of trouble with regular maintenance; managed software updates and security; and planned, structured migrations Reduce downtime when problems occur through access to readily available parts, on-call service and remote connectivity for troubleshooting and repairs Water Bottom Avg. Temp. and/or Temperature Spot Level Measurement Input HART Transmitter SIL 2/3 Alarm Contacts Reduce gaps in internal expertise with 24/7 assistance, access to safety and regulatory compliance experts, and tailored training programs. Honeywell offers a comprehensive range of service from total care contracts providing full maintenance coverage for a single, annual charge, to contracts for parts, upgrades and training to supplement existing maintenance programs. Services can be tailored and adapted to meet any customer s changing requirements.
Design and Installation Expertise Process industries around the world use Honeywell measurement and control systems to maintain the safety, reliability and efficiency of operations. With our Total Care Services, we ensure confidence that these systems will keep delivering maximum ROI. Stop Problems from Becoming Disasters There is never a good time for vital equipment or instruments to fail. But with aging systems, increased complexity and regulatory pressures, failure to get the right support can mean a fault is just the start of the problem. Benefits of Honeywell s Unmatched Service and Support Expertise: Get online faster with a smoother startup Minimize troubleshooting delays during initial programming and implementation Maintain operations despite any turnover in personnel at a predictable cost Optimize performance, capacity and availability Upgrade or migrate to newer technologies. Rely on Our Comprehensive Service Offering: Design and installation Maintenance and support Remote monitoring Optimization Training. Site Survey Experience a higher return on investment by starting off with a thorough analysis of your project. Honeywell s site survey includes an inventory of existing equipment, recommended instrumentation, and an evaluation of internal obstructions and external observations. The site survey can also determine whether additional maintenance or repair will be necessary to help establish your budget. Product Configuration, Programming and Calibration Support Whether it s a resource constraint or a complex application installation, we can help you configure your Honeywell equipment quickly and accurately. For example, we ensure tank gauges; blenders, injectors, provers, gas pressure and measuring systems comply with applicable standards. Our technicians support your personnel to help ensure proper ongoing operation and maintenance. Product and System Integration Honeywell s experts provide integration and communication between other products and systems. We work with your scope of work definition and a detailed explanation of your desired operation. Along with equipment, Honeywell can supply configuration worksheets, device wiring diagrams and configuration/application files. Commissioning Honeywell installation manuals are comprehensive and easy to follow. Our technicians provide the assurance that installation is done correctly and perform a final inspectional to mitigate risk of any potential problems. Industry-leading Maintenance and Support Software Service Contracts Honeywell s software service contracts provide unlimited support from our help desk, regular software upgrades and field service. This begins the moment the software is put into operation. Standard Warranty Services If an equipment problem is diagnosed at any time throughout the warranty period, TAC engineers will resolve the issue consistent with our product warranty guidelines. Field and Shop Repair Honeywell service technicians have the necessary equipment to diagnose asset problems and make on-site repairs. With an extensive knowledge base, we can quickly and efficiently address mechanical, power or electronic problems and correct calibration errors. We can then make repairs immediately or send for the proper parts from our extensive inventory. In addition, we have extensive global repair facilities with a complete stock of boards and parts to ensure quick turnarounds in the field and in our service centers. Technical Assistance Centers (TAC) TAC is the center of expertise for Honeywell systems. Its support helps resolve incidents, problems and requests quickly and is included in service offerings or can be utilized and billed separately. TAC support services include: Telephone support for Honeywell software and hardware installed on your systems Extended Warranty and Support Services For utmost product support, Honeywell offers comprehensive support packages for a choice of one to five years beyond the initial field instrumentation warranty. In addition to the extension of the initial standard product warranty for the time period selected, benefits include: Extended technical support for all covered products throughout the entire contract period Preferential evaluation services Preferential global warranty replacement Express shipment of warranted items returned for repair or replacement Warranty support for all products under warranty Control workarounds for critical problems that cannot be immediately solved Configuration support for users adding hardware or software functionality to their systems Product support for those users who need answers regarding Honeywell products Upgrade and installation support for customers enhancing their hardware or software Defect/PAR management to document and report defects to the Honeywell engineering organization for resolution. No fees for software upgrades.
Spare Parts We always have spare parts in stock in our global locations. For withdrawn products still supported, we do our best to find a solution as soon as possible. The two programs available for Field Instrumentation Parts Management are: Site Stock/Priority 1: The spare parts covered by this category are listed in a schedule within your contract with Honeywell and are identified as Site Stock that will be stocked at your site Bonded Stock/Priority 2: Honeywell-owned spare parts are listed in a schedule within your contract and identified as Bonded Stock or P2 Stock, and will be stored in sealed packages in a Honeywell facility. Access to this stock will be restricted to those who have purchased the Bonded/P2 Stock option. Access for ordering parts from the Bonded/ P2 Stock will be within 24 hours of the time the order is received. Remote Monitoring Honeywell can remotely monitor, diagnose and service your gauges, industrial gas metering and systems while in operation. Instead of waiting for problems to occur, we can continuously monitor the condition of equipment, and collect accurate and reliable information. This helps to minimize support calls, reduces the number of unscheduled or unnecessary service visits, and increases uptime to further enhance productivity. Optimization In addition to maintenance and troubleshooting to keep your products and systems running, Honeywell offers services and support to optimize your technology investment. Evaluation and Upgrade Support Honeywell s support team is available for the evaluation and upgrade of existing Honeywell products helping to extend the useful service life of equipment and maximize the value of your existing assets. This service can help you minimize troubleshooting time and ensures optimum performance when process lines are redesigned or when previously decommissioned equipment is being reinstalled after being held in storage. Support includes the ability to expand the capabilities of your equipment, including software upgrades. Training Honeywell s experts can provide training on particular features of our products or even the integration of third-party products with Honeywell products. Our range of training options includes: Telephone: Honeywell s support specialists can provide training by teleconference to meet your requirements On-Site Training: Our experts can provide on-site training when instruction is best suited at your location. This can also include hands-on use of our products Honeywell Facility: Honeywell offers standard and customized training sessions in our advanced training facilities Remote Meeting via Internet/Telephone: We can also create and provide remote meetings designed to meet your requirements. These are interactive, live training sessions. Our Experts are Part of Your Team Honeywell service professionals are experts in their field and have the necessary global certifications to safely install and maintain your equipment. We become part of your team and are dedicated to your plant s safety, reliability, efficiency and sustainability. Before Installation Site survey Consulting Project planning Functional design specification Product selection. During Installation Hardware/software supply Supervision of installation Specific application development System configuration and integration. After Installation Commissioning Acceptance testing Training System optimization Remote and on-site service programs, extended warranty, help desk and emergency support. Asset Management Honeywell s Lifecycle Management approach provides a long-term risk sharing partnership for managing installed automation and safety system assets. The program offers the flexibility to structure a support solution with a lower cost option to meet your unique asset management needs. It is uniquely designed to maximize the expected results from installed hardware and software. Honeywell can provide the best instrumentation covering a wide range of industrial applications. We are also recognized for our industry expertise and ability to meet field and control room requirements. Combine our innovative product offerings with the extensive support of our worldwide service organization in product startup, maintenance and training, and you have a partnership with a company that stands behind you for the lifecycle of your investment. Honeywell Process Measurement & Control s comprehensive catalogue of services, available individually or as part of our range of service contracts, includes: In-factory repair Site surveys Basic design Tank inspections Tank roof drawings Technical bid specifications Cable routing and specification Determination of supply scope Extended warranties Spot labour ad hoc or prepaid Parts Management with full traceability Calibration including W&M calibration Compliance services (DVGW, ATEX, etc.) Software updates and upgrades Cyber security Remote services and supervision Migrations, technology refresh, obsolescence advice Training Commissioning and start-ups Site Acceptance Tests (SAT) Service level agreements. Why Honeywell Total Care Services? Total Care Services bring 40 years of experience in terminals and the expertise of over 1,000 contracted customers around the world. Backed by the Honeywell Operating System, our support teams deliver greater in-depth domain and product expertise. We ll provide the right solution to critical issues the first time for a safer, more reliable and more efficient operation.
For more information To learn more about Honeywell s service programs, email HFS-TAC-Support@Honeywell.com or contact your Honeywell account manager. Americas 2000 Northfield Ct. Roswell, GA 30076 USA Phone: 1 770 475 1900 Phone: 1 800 423 9883 Phone: 1 215 641 3610 Asia Pacific Honeywell Pte Ltd. 17 Changi Business Park Central 1 Singapore 486073 Phone: +65 6355 2828 Europe, Middle East and Africa Delftechpark 39 2628 XJ Delft The Netherlands Phone: +31 (0) 15 2701 100 www.honeywellprocess.com BR-16-01-ENG 04/16 2016 Honeywell International Inc.