1 ERROR CODES AND APPLIANCE MESSAGES...2 1.1 Error codes... 2 OPEN... 2 E01... 2 E02... 2 E04... 2 E05... 2 E06... 2 E10... 3 E11... 3 E12... 3 E13... 3 E14... 4 E16... 4 E17... 4 E20... 4 E25... 4 E26... 4 SERVICE PROGRAMMES...5 1.2 Customer service individual components test programme... 5 Start programme... 5 End programme...5 1.3 Read out fault memory... 5 Start programme... 5 End programme...5 2 FUNCTIONS OF THE SERVICE PROGRAMMES... 6 2.1 Customer service individual components test programme... 6 Pos. 1: not used... 6 Pos. 2: not used... 6 Pos. 3: Washing solution pump... 6 Pos. 4: Water heater... 6 Pos. 5: Condensation valve... 6 Pos. 6: Fabric softener dispenser... 6 Pos. 7: Main wash valve... 6 Pos. 8: Prewash valve...6 Pos. 9: Signal... 6 Pos. 10: Analogue pressure sensor... 6 Pos. 11: Error memory...6 Pos. 12: Fan motor + drying heater... 6 Pos. 13: Reversing left... 6 Pos. 14: Reversing right... 6 Pos. 15: Motor...6 1 of 6
1 ERROR CODES AND APPLIANCE MESSAGES Display Description Cause Check/Remedial action/remark 1.1 Error codes OPEN E01 E02 E04 E05 E06 Door open Aquastop triggered. Programme stops. Pump is switched on. When the water is removed from the base pan, the programme continues running normally. Safety level exceeded NTC water heater, programme stops. Drains. Low water detected via pressure sensor (after 6 min.) Pump time exceeded (after 10 min.): - Programme terminated - Door locked - Door open - Door lock defective - Door hook defective - Water in the base pan - Water system leaking - Blocked pump - Drainage hose blocked - Solenoid valve blocked - Pressure sensor calibration defective - Pressure sensor defective - Sensor system blocked - NTC has short-circuit or interruption - Cable harness/plug defective - Power module defective - Tap off - Water pressure < 1bar at the inlet - Filters blocked - Inlet blocked - Solenoid valves defective - Aquastop valve defective - Pressure sensor defective - Pump blocked or defective - Pressure sensor defective - Sensor system blocked - Drainage hose blocked - Washing solution pump triac defective These error messages are indicated immediately while the programme is running, all other errors are indicated in customer service test mode only. The error message refers to the first malfunction which has occurred since the appliance was last switched on. - Close door - Check door lock, if required replace - Door hook defective - Check water system for leaks - Check Aqua Stop switch - Clean pump - Check solenoid valve - Check pressure sensor - Check sensor system, if required replace - Check NTC, if required replace - Check electronics, if required replace - Turn on tap - Test components - Clean pump, if required replace - Check pressure sensor, if required replace - Clean sensor system, if required replace, if required replace - Check power module, if required replace 2 of 6
Display Description Cause Check/Remedial action/remark E10 Motor overcurrent - Overload (wrong programme may have been selected) - Undervoltage (V < 195 V) - Motor defective (winding) - Motor triac defective - Power module defective E11 Motor triac - Interrupted/short circuit E12 Missing or defective tacho signal - Washing stuck - Motor/drum jammed - Power electronics defective - Insulation resistance heating dryer too small - Door lock defect - Water heater defect (Insulation) - Triac wrong mounted or defect. (In Picture correct mounted!) - Reduce load - Check the power supply - Check motor, if required replace - Check power module, if required replace - Check motor, if required replace - Check power module, if required replace - Check load - Check tacho - Check motor, if required replace - Check power electronics, if required replace - Check Insulation resistance, if necessary replace heater. - Check door lock, if required replace. - Replace water heater. - Check power electronics, if required replace E13 Door lock/door blocked - Relay defect - Check relay and cable harness. 3 of 6
Display Description Cause Check/Remedial action/remark E14 E16 E17 E20 E25 E26 NTC heating duct Humidity sensor electronics/ribbon cable Sensor plate in the door Excess temperature during drying cycle T > 105 C (NTC heating duct) Washing machine tub NTC (Control: warm spin; condensation valve) Condenser NTC (Control: condensation valve) - NTC defective - Cable harness defective - Interruption between power module and humidity sensor electronics - Contact problem door hook lock - Cable to the humidity sensor defective - Humidity sensor electronics defective - Fluffing - Fan defective - NTC defective - Cable harness defective - NTC defective - Cable harness defective These error messages are indicated immediately while the programme is running, all other errors are indicated in customer service test mode only. The error message refers to the first malfunction which has occurred since the appliance was last switched on. Check cable harness, if required replace. Check NTC, if required replace. - Check humidity sensor electronics, if required replace - Check power electronics, if required replace - Check contacts, if required replace door lock - Check cable, if required replace - Check humidity sensor electronics, if required replace - Clean - Check fan, if required replace - Check NTC, if required replace. - Check NTC, if required replace 4 of 6
SERVICE PROGRAMMES Function Actuation Display Remark 1.2 Customer service individual components test programme The components can be actuated individually via the programme selector switch. Start programme Programme selector switch to position 0 ( OFF ). Close door. Press and hold down spin button. Move programme selector switch to position 7. --:-- Release button. --:-- Within 30 s press the Option button 4 times. Within 20 s press Start button. Using the programme selector switch, select the test programme 1 15. All LEDs on the display are lit. MAnu and test are indicated alternately on the 7- segment display. When the programme is activated, only the LED End time is lit. test and test information (T C, Upm, level) are indicated alternately on the 7-segment display. Pos.1 corresponds to the programme selector position 1, etc. Link: Function 1 customer service test programme End programme Move programme selector switch to position 0 ( OFF ). 1.3 Read out fault memory Start programme Siehe 1.2. Customer service individual components test programme Programme selector switch position 11. End programme Move programme selector switch to position 0 ( OFF ). 5 of 6
2 FUNCTIONS OF THE SERVICE PROGRAMMES Function Actuation Display Remark 2.1 Customer service individual components test programme Link: Function 1 activate customer service test programme Pos. 1: not used --- --- --- Pos. 2: not used --- --- --- Pos. 3: Washing solution pump + alternately test /water level (0 or 1) Pos. 4: Water heater Fill until N1 + alternately test /temperature Is executed only if water level N1! Pos. 5: Condensation valve + alternately test /water level (0 or 1) Pos. 6: Fabric softener dispenser + alternately test /water level (0 or 1) Pre and main wash valve Pos. 7: Main wash valve + alternately test /water level (0 or 1) Pos. 8: Prewash valve + alternately test /water level (0 or 1) Pos. 9: Signal alternately MAnu / test Buzzer sounds every 2 Pos. 10: Analogue pressure sensor + alternately test / 000 NOT RELEVANT! Pos. 11: Error memory Each error is indicated alternately 2. If no error is saved, test is indicated. Pos. 12: Fan motor + drying heater + test /temperature alternately Pos. 13: Reversing left + alternately test /rpm Motor 54 rpm Pos. 14: Reversing right + alternately test /rpm Motor 54 rpm Pos. 15: Motor + alternately test /rpm Before the motor rotates in stages up to max. speed, an unbalance check is done. 6 of 6