Service Manual Model Number: DF2000 UL Part Number 690889XXXX IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to service this fireplace. For your safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage. Dimplex North America Limited 1367 Industrial Road Cambridge ON Canada N1R 7G8 1-888-346-7539 www.dimplex.com In keeping with our policy of continuous product development, we reserve the right to make changes without notice. 2013 Dimplex North America Limited REV PCN DATE 00-13-AUG-13-7400690100R00
TABLE OF CONTENTS OPERATION...3 MAINTENANCE...4 EXPLODED PARTS DIAGRAM...5 REPLACEMENT PARTS...5 WIRING DIAGRAM...6 3-POSITION SWITCH REPLACEMENT...7 HEATER ON/OFF SWITCH REPLACEMENT...7 THERMOSTAT CONTROL REPLACEMENT...8 REMOTE RECEIVER REPLACEMENT...8 HEATER ASSEMBLY REPLACEMENT...8 POWER CORD REPLACEMENT...9 FLICKER MOTOR & FLICKER ROD REPLACEMENT...9 LED DRIVER BOARD REPLACEMENT...10 LED LIGHT ASSEMBLY REPLACEMENT...10 LOG SET ASSEMBLY REPLACEMENT... 11 GLASS MEDIA ASSEMBLY AND PARTIALLY REFLECTIVE PANEL REPLACEMENT... 11 TROUBLESHOOTING GUIDE...12 Always use a qualified technician or service agency to repair this fireplace.! NOTE: Procedures and techniques that are considered important enough to emphasize. CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment. WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death. 2 www.dimplex.com
OPERATION Figure 1 C The controls are located on the upper right of the fireplace. (Figure 1) A. 3-Position Switch B The switch has two ON positions marked with I and II. The I position is for manual operation. In this position the built-in remote control is by-passed. The II position is for operating the unit with the provided remote control. When in the II position the unit is operated with the ON and OFF buttons of the remote control. When the switch is in the center position the unit is off. B. Heater ON/OFF Switch The Heater ON/OFF Switch supplies power to the heater fan and the heater element. When the switch is in the ON position the heater operates if the thermostat calls for heat.! NOTE: The fan will continue running even when the heater is not, when the Heater Switch is in the ON position. C. Heater Thermostat Control To adjust the temperature to your individual requirements, turn the thermostat control clockwise all the way to turn on the heater. When the room reaches the desired temperature, turn the thermostat knob counter clockwise until you hear a click. Leave in this position to maintain the room temperature at this setting. For additional heat, turn clockwise until you hear the click again and the heater will turn on. Resetting The Temperature Cutoff Switch Should the heater overheat, an automatic cut out will turn the heater off and it will not come back on without being reset. It can be reset by switching the 3-Position Switch to OFF and waiting 5 minutes before switching the unit back on. CAUTION: If you need to continuously reset the heater, unplug the unit and call technical support at 1-888-346-7539.! NOTE: The heater may emit a slight, harmless odor when first used. This odor is a normal condition caused by initial heating of internal heater parts and will not occur again. A Remote Operation The fireplace is supplied with an integrated On/Off remote control.! NOTE: Ensure that the fireplace 3 position switch is set to the remote control setting, II. To operate, push the ON button to turn fireplace on, push the OFF button to turn the fireplace off.! NOTE: Before attempting any operation with the remote control, pull the plastic insulator strip out from between the remote casing and battery cover (Figure 5). Remote Control Initialization/Reprogram In the event that your remote control ceases to operate your fireplace, follow these steps to reinitialize the remote control and the remote control receiver in the fireplace: 1. Place the 3-Position Switch (Figure 1A) in the OFF ( O ) position. 2. Wait a minimum of 5 seconds and then place the 3-Position Switch in the Remote Control position. 3. Within 10 seconds of changing the switch position, press the ON button located on the remote control (Figure 2). This will synchronize the remote control and the fireplace receiver.! NOTE: You will have only 10 seconds to perform this last step. Failure to do so will result in these steps needing to be followed again. Battery Replacement To replace the battery: 1. Slide battery cover open on the remote control (Figure 2). 2. Correctly install one 12 Volt (A23) battery in the battery holder. 3. Close the battery cover. Battery must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling advice in your area Figure 2 ON Button OFF Button Plastic Strip Battery Cover 3
MAINTENANCE maintenance or cleaning to reduce the risk of fire, electric shock or damage Glass Cleaning The glass is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the front glass panel may collect dust particles; these can be removed by dusting lightly with a clean dry cloth. To remove fingerprints or other marks, the front glass panel can be cleaned with a damp cloth. The front glass panel should be completely dried with a lint free cloth to prevent water spots. To prevent scratching, do not use abrasive cleaners or spray liquids on the clear door surface. Compact Fireplace Surface Cleaning Use warm water only to clean painted surfaces of the Compact Fireplace. Do not use abrasive cleaners. Servicing Except for cleaning described above, an authorized service representative should perform any other servicing. 4 www.dimplex.com
EXPLODED PARTS DIAGRAM 2 11 10 3 5 4 8 6 13 12 1 9 7 14 16 15 REPLACEMENT PARTS 1. Flicker Motor.................... 2000220100RP 2. Heater Assembly (with Cutout)... 2203610100RP 3. Thermostat with Knob............. 2600090100RP 4. 3 Position Switch................. 2800071100RP 5. Heater On/Off Switch... 2800070700RP 6. Cord Set... 4100090203RP 7. Flicker Rod... 5902620100RP 8. Partially Reflective Panel... 5902580100RP 9. Front Glass..................... 5902570100RP 10. Remote Control... 3000370500RP 11. Remote Control Receiver... 3000380200RP 12. LED Driver Board................ 3001170100RP 13. LED Light Assembly DF2000L - 2 LED's... 3001180100RP DF2000CR - 3 LED's... 3001180200RP 14. Felt Feet Pads (Set of 4)........... 8600140101RP 15. Log Set Assembly (DF2000L)....... 0478550100RP 16. Glass Media (DF2000CR)... 0441480100RP 5
WIRING DIAGRAM Units with log set Units with glass media 6 www.dimplex.com
3-POSITION SWITCH REPLACEMENT Flat Head Screwdriver 3. Remove the three screws along the back of the unit, the two on either side along the top edge and the two at the top of the glass retaining bracket on both sides. (Figure 3) 5. Gently open the top panel, laying it on the work surface (Figure 4) 6. Locate the Main Power switch and disconnect the wiring connections noting their original locations. 7. Depress the retainer clips on the rear of the switch and push the switch out through the opening. 8. Properly orient and insert the new switch and connect all of the wiring. Figure 3 Glass Retaining Bracket Top Panel HEATER ON/OFF SWITCH REPLACEMENT Flat Head Screwdriver 3. Remove the three screws along the back of the unit, the two on either side along the top edge and the two at the top of the glass retaining bracket on both sides. (Figure 3) 5. Gently open the top panel, laying it on the work surface (Figure 4) 6. Locate the Heat On/Off switch and disconnect the wiring connections noting their original locations. 7. Depress the retainer clips on the rear of the switch and push the switch out through the opening. 8. Properly orient and insert the new switch and connect all of the wiring. Figure 4 Heater Assembly Power Cord Remote Control Receiver 3-Position Switch Thermostat Heater On/Off Switch 7
Figure 5 Retaining Screws THERMOSTAT CONTROL REPLACEMENT Flat Head Screwdriver 3. Remove the three screws along the back of the unit, the two on either side along the top edge and the two at the top of the glass retaining bracket on both sides. (Figure 3) 5. Gently open the top panel, laying it on the work surface (Figure 4) 6. Locate the thermostat assembly and disconnect the wiring connections noting their original locations. 7. Remove the two retaining screws from the mounting flange. (Figure 5). 8. Properly orient and install the new thermostat assembly and connect all of the wiring. REMOTE RECEIVER REPLACEMENT Flat Head Screwdriver 3. Remove the three screws along the back of the unit, the two on either side along the top edge and the two at the top of the glass retaining bracket on both sides. (Figure 3) 5. Gently open the top panel, laying it on the work surface (Figure 4) 6. Locate the remote control receiver and disconnect the wiring connections noting their original locations. 7. Release the receiver from the top panel by using needle nose pliers to depress the tab on the mounting standoffs and gently lift the receiver off. 8. Properly orient and install the new remote control receiver and connect all of the wiring. HEATER ASSEMBLY REPLACEMENT Flat Head Screwdriver 3. Remove the three screws along the back of the unit, the two on either side along the top edge and the two at the top of the glass retaining bracket on both sides. (Figure 3) 5. Gently open the top panel, laying it on the work surface (Figure 4) 6. Locate the heater assembly and disconnect the wiring connections noting their original locations. 7. Remove the 4 screws that secure the top panel to the heater assembly 8. Properly orient and install the new assembly and con- 8 www.dimplex.com
nect all of the wiring. WARNING: Ensure wires do not come in contact with moving parts by securing wires in wiring tie wraps. POWER CORD REPLACEMENT 3. Remove the three screws along the back of the unit, the two on either side along the top edge and the two at the top of the glass retaining bracket on both sides. (Figure 3) 5. Gently open the top panel, laying it on the work surface (Figure 4) 6. Locate the power cord and disconnect the wiring connections noting their original locations. 7. With needle nose pliers, grasp the power cord strain relief grommet from inside the back of the bottom panel and push while twisting to remove. 8. Install the new power cord. Figure 6 FLICKER MOTOR & FLICKER ROD REPLACEMENT! NOTE: Steps 3-5 are only applicable for units with logset assemblies. 3. Remove the two screws that secure the front glass retaining bracket to the unit. (Figure 6) 4. Remove the front glass and set aside in a safe place. 5. Remove the retaining screw in the front middle of the grate. 6. Remove the three screws along the back of the unit and the two on either side along the bottom edge. (Figure 7) 7. Lay the Compact Fireplace on its back. 8. Gently open the bottom panel, laying it on the work surface (Figure 8) 9. Locate the flicker motor and flicker rod. 10. Locate and disconnect the 3 motor assembly wires going to the terminal block. (Figure 8) 11. Remove the 2 motor mounting screws. 12. Separate the motor from the flicker connector and remove. Figure 7 Front Glass Retaining Bracket Retaining Screws Bottom Panel 9
Figure 8 LED Driver Board Flicker Rod Flicker Motor 13. Slide the flicker rod out of the snap-in bushing and remove. 14. Reassemble in the reverse order as above. LED DRIVER BOARD REPLACEMENT Terminal Block! NOTE: Steps 3-5 are only applicable for units with logset assemblies. 3. Remove the two screws that secure the front glass retaining bracket to the unit. (Figure 6) 4. Remove the front glass and set aside in a safe place. 5. Remove the retaining screw in the front middle of the grate. 6. Remove the three screws along the back of the unit and the two on either side along the bottom edge. (Figure 7) 7. Lay the Compact Fireplace on its back. LED Lights 8. Gently open the bottom panel, laying it on the work surface (Figure 8) 9. Locate the LED driver board and disconnect the wiring connections noting their original locations. 10. Release the driver board from the top panel by using needle nose pliers to depress the tab on the mounting standoffs and gently lift the driver board off. 11. Properly orient and install the new LED driver board and connect all of the wiring. 12. Reassemble in the reverse order as above. LED LIGHT ASSEMBLY REPLACEMENT! NOTE: Steps 3-5 are only applicable for units with logset assemblies. 3. Remove the two screws that secure the front glass retaining bracket to the unit. (Figure 6) 4. Remove the front glass and set aside in a safe place. 5. Remove the retaining screw in the front middle of the grate. 6. Remove the three screws along the back of the unit and the two on either side along the bottom edge. (Figure 7) 7. Lay the Compact Fireplace on its back. 8. Gently open the bottom panel, laying it on the work surface (Figure 8) 9. Locate the LED lights along the back. Each light is secured with four screws and there is a light filter that is sandwiched between the light assembly and the sheet metal bracket.! NOTE: New light filters are not provided with replace- Figure 9 Back Ledge Rear Tab Side Section Log Ember Bed Front Edge 10 www.dimplex.com
ment lights and will need to be reinstalled in the original locations. 10. Disconnect the wiring connections noting their original location. 11. Properly orient and install the new LED lights and connect all of the wiring. 12. Reassemble in the reverse order as above. LOG SET ASSEMBLY REPLACEMENT 5. Gently open the bottom panel, laying it on the work surface (Figure 8) 6. Remove the two screws on each side that secure the glass media support brackets to the firebox. (Figure 10) 7. Remove the glass media and the support bracket. 8. If required remove the partially reflective panel by sliding it out of the side channels towards the bottom. 3. Remove the two screws that secure the front glass retaining bracket to the unit. (Figure 6) 4. Remove the front glass and set aside in a safe place. 5. Remove the retaining screw in the front middle of the grate. 6. Pull the front edge of the plastic Ember Bed or plastic grate up and forward until the rear tab releases from the ledge located at the bottom of the Partially Reflective Panel. (Figure 9)! IMPORTANT: Only handle the Log Set by the Ember Bed.! NOTE: Log Set fits tightly into firebox, some force may be necessary to remove. 7. Reassemble in the reverse order as above. GLASS MEDIA ASSEMBLY AND PARTIALLY REFLECTIVE PANEL REPLACEMENT 3. Remove the three screws along the back of the unit and the two on either side along the bottom edge. (Figure 7) Figure 10 Support Bracket Screws 11
TROUBLESHOOTING GUIDE General PROBLEM CAUSE SOLUTION Circuit breaker trips or fuse blows when unit is turned on Unit turns on or off by itself Lights dim in room while the unit is on Short in unit wiring. Improper circuit current rating Remote control has a similar frequency to other remotes in the area. Radio frequency disturbance from outside sources. Defective Remote Control Receiver Unit is drawing close to circuit current rating Trace wiring in unit. Additional appliances may exceed the current rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit. The remote control and the remote control receiver needs to be replaced. Reinitialize the remote control to the remote control receiver after installation. Move the unit to another outlet or install unit on a dedicated 15 amp circuit Power cord gets warm Normal Operation The power cord may get slightly warm to the touch when the heater is on Appearance Fireplace does not turn on Manually Fireplace does not turn on with the Remote Control Defective power cord Improper operation No incoming voltage from the electrical wall socket Loose wiring Defective 3 Position Switch Defective Remote Control Receiver Improper operation Remote control not initialized to fireplace The batteries in the remote control are dead. Defective 3 Position Switch Defective remote control Replace power cord if cord gets hot to the touch. Refer to Operation Section Check Fuse/Breaker Panel Check wiring connections Replace 3 Position switch The remote control and the remote control receiver needs to be replaced. Reinitialize the remote control to the remote control receiver after installation. Refer to Operation Section Initialize the remote control Install new battery into the remote control Reinitalize remote if necessary Replace 3 Position switch Replace Remote Control and Remote Control Receiver, reinitialize Flame Frozen Loose wiring Check wiring connections Defective Flicker Motor Replace Flicker Motor Flame is not visible Loose wiring Check wiring connections LED light assembly is not working LED driver board is not working Replace LED light assembly Replace LED driver board Flame Shudder Defective Flicker Motor Replace Flicker Motor Light leaking around the log set Log set not positioned properly Check log set for proper fit 12 www.dimplex.com
Heater PROBLEM CAUSE SOLUTION Heater is not turning off Improper operation Refer to Operation Section Heater is not turning on, but flame effect is still functioning Heater is turning off after a couple of minutes of operation Defective Heater On/Off Switch Defective Thermostat Defective Remote Control Receiver Improper operation Loose wiring Defective Heater On/Off Switch Defective Heater Assembly Build up of dirt/dust in Heater Assembly Defective Heater Assembly Replace Heater On/Off Switch Replace Thermostat The remote control and the remote control receiver needs to be replaced. Reinitialize the remote control to the remote control receiver after installation. Refer to Operation Section Trace wiring in unit Replace Heater On/Off Switch Replace Heater Assembly Ensure that exterior intake louvers and firebox cavity are free of dirt/dust. Replace Heater Assembly Heater emits an odor Normal Operation Normal operation is when the heater emits an odor for a brief period after the heater is initially turned on. The heater is burning off any dust accumulated during manufacturing or operation. Heater fan turns on but heater lacks heat Defective Heater Assembly Improper operation Defective heater assembly Replace Heater Assembly Refer to Operation Section Replace heater assembly Heating element is glowing red Normal Operation Small glowing sections of the element are considered normal. Defective heater assembly If larger glowing sections are causing the heater to trip the thermal cutout, unplug unit, discontinue use and replace heater assembly. Heater fan runs continuously Normal Operation Small glowing sections of the element are considered normal. Noise Excessive noise with the heater on Grinding or excessive noise with the heater off Defective Heater On/Off Switch Dirty Heater Assembly Defective Heater Assembly Flicker rod hitting or rubbing against internal components Defective Flicker Motor Replace Heater On/Off Switch Ensure that exterior intake louvers and firebox cavity are free of dirt/dust. Replace Heater Assembly Ensure rod is straight and mounted properly in the bracket, spinning freely away from other components. Replace if necessary. Replace Flicker Motor 13