Architectural & Engineering Specification for Alarm annunciation, control Purpose of document This document is intended to provide performance specifications and operational requirements for the Senstar 100 and Sennet alarm annunciation, control and communications system. This specification may be copied verbatim to form a generic procurement specification for an alarm annunciation, control and communications system. Distribution of document This document is available on diskette and hardcopy. Contact Senstar-Stellar for copies. Classification of equipment Senstar 100 is an alarm annunciation, control and communications system, which allows users to monitor and control an entire network of security systems from a standard personal computer. The Senstar 100 operates in conjunction with the Sennet alarm communications network. Sennet is an alarm communications network that is used to connect security sensors and other devices to a host alarm annunciation and control system. This network operates in conjunction with the Senstar 100 alarm annunciation, control and communication system. Disclaimer Sennet, Senstar 100, Perimitrax, Senstar-Stellar and the Senstar-Stellar logo are registered trademarks of Senstar-Stellar Corp. Intelli-FLEX is a trademark of Senstar-Stellar Corp. Pentium is a registered trademark of Intel Corp. QNX is a registered trademark of QNX Software Systems Ltd. All information in this document is subject to change without notice. Senstar- Stellar reserves the right to make changes to product design or manufacturing methods, as engineering progresses, or as other circumstances warrant. Copyright 2003. Senstar-Stellar Corporation. All rights reserved. Printed in Canada. J2DA0115-003, Rev A page 1 June, 2003
June, 2003 page 2 J2DA0115-003, Rev A
Contents 1.0 System overview... 5 2.0 System architecture... 5 3.0 System capability... 8 4.0 System performance characteristics...11 5.0 Network performance specifications...12 6.0 System operating description...12 7.0 Network device specifications...15 8.0 System maintenance and repair...20 9.0 Demonstrated performance...20 10.0 Product certifications...20 11.0 System availability...21 J2DA0115-003, Rev A page 3 June, 2003
June, 2003 page 4 J2DA0115-003, Rev A
1.0 System overview The alarm annunciation, control and communication system shall operate in a real-time multitasking operating system using a PC-compatible platform. The system shall allow an operator to control and maintain a site s security system from a central location. Site information and alarm data shall be displayed on color-coded maps on a color monitor. Alarm processing operations shall be performed using a keyboard, mouse and/or touchscreen color monitor. All system events, operator actions and maintenance information shall be stored on the computer hard disk and optionally output to a printer to maintain a permanent record of system activity. The system shall provide the capability of creating site-specific maps and databases that include the equipment and features of individual sites and security systems. The system shall be programmable for the unique alarm response requirements of each individual site. The alarm signal communications network shall be designed specifically for security monitoring applications. The network shall provide communications between a centralized maintenance and control facility and local and remote security devices. The network shall collect signals from the remote security sensors and deliver the signals to the centralized maintenance and control facility via a high-speed serial data link. The network shall deliver test, maintenance, control and alarm response signals from the centralized control and maintenance facility to remote security devices. The network shall support dual redundant data paths over either RS-485 copper wire, or fiber optic cable. 2.0 System architecture The minimum system architecture for the alarm annunciation and communication system shall include the following components: a central processor unit (PC-compatible computer) that includes: a microprocessor (up to 2.5 GHz Pentium 4) a minimum of 256 Mb of RAM a 1.44 MB 3.5 disk drive a minimum 20 GB IDE hard disk drive a battery-backed calendar clock a PS/2 enhanced keyboard a multifunction card with 2 serial ports a touchscreen color LCD monitor or basic LCD display an optional printer QNX real-time operating system software J2DA0115-003, Rev A page 5 June, 2003
Note: Refer to paragraph 2.1 for optional components to the alarm annunciation, control and communication system. The minimum system architecture for the alarm communications network shall include a network controller and any combination of the network devices described in paragraph 2.2. Each network shall have a capacity to accept up to 62 devices. Note: Refer to paragraph 2.2 for the maximum number of each device that may be used in a network. 2.1 Optional components The system shall provide the necessary interface capabilities for the following optional components: a second printer for dedicated report generation a PS/2 mouse CCTV video switchers multiple systems for multi-station operation a second color monitor for supervisory and maintenance use an auxiliary (third) color monitor for alarm checklists 2 auxiliary printers for datalogging I/O cards to utilize the system s I/O point capacity port expansion cards for the addition of serial/parallel devices to the system 2.2 Alarm signal communication network devices The alarm signal communication network shall be capable of supporting the following network devices: The network controller is the interface between the centralized control and maintenance facility and the security network devices. One network controller is required for each network. Sensor modules from buried ported coaxial cable outdoor intrusion detection systems, which shall transmit, receive and process electromagnetic detection fields. Each sensor module shall be capable of protecting two independent alarm zones, each up to 200 m (656 ft.) in length. There shall be a maximum of 62 sensor modules per network. An acceptable product that meets or exceeds these requirements is the Perimitrax system sensor module. Signal processors from microphonic cable fence disturbance sensor systems, which shall contain the circuitry necessary to monitor the sensor cable detection signals. Each processor shall be capable of protecting two independent alarm zones, each up to 300 m (1,000 ft.) in length. There shall be a maximum of 62 processors per network. An acceptable product that meets or exceeds these requirements is the Intelli-FLEX system processor. June, 2003 page 6 J2DA0115-003, Rev A
Transponder units collect alarm sensor data and translate the data into network compatible signals. The transponder units also distribute signals from the centralized control and maintenance facility to the sensors and security devices of the network. There shall be up to 62 transponder units per network. Fiber optic option cards disable the copper-wiring interface and enable a fiber optic interface on the network controller and the standard transponder units. The card is installed on each network controller and transponder unit. Fiber optic cable is then connected directly to the option card. Large transponder units collect, translate and distribute alarm sensor data, and control signals in areas with high concentrations of I/O points. There shall be up to 10 large transponder units per network. Remote display and control panels provide alarm display and processing functions at remote locations. Each panel shall be capable of displaying and processing 255 alarm points. There shall be up to 16 remote display and control panels per network. Copper wire repeaters are capable of expanding the length of an RS-485 copper network to a maximum of 13 km (8 miles). These repeaters enable non-linear network configurations for copper networks. These repeaters shall be available in 2-port and 3-port configurations. There shall be up to 10 repeaters between the network controller and a network device in any branch of a network. Copper/fiber optic repeaters are capable of translating network signals from RS-485 to fiber optic compatible signals and from fiber optic to RS- 485 compatible signals. These repeaters are required to combine copper wire and fiber optic cable in the same network. The copper/fiber optic repeaters shall be available in 2-port configuration. There shall be up to 10 fiber optic repeaters between the network controller and a network device. Lightning/transient protectors are capable of protecting operators and equipment from electrical surges. Typically, lightning/transient protectors are used in copper networks where the copper wires enter buildings from outdoors. 2.3 Alarm Network wiring The alarm communications network shall be capable of communicating over either RS-485 twisted pair copper wire or multi-mode fiber optic cable. The RS-485 network shall have a maximum length of 1.2 km (¾ mile) without repeaters and 13 km (8 miles) with repeaters. The fiber optic network shall have a maximum length of 75 km (46 miles). Sensor modules shall be capable of communicating network signals over coaxial cables. J2DA0115-003, Rev A page 7 June, 2003
3.0 System capability 3.1 Display capability The system shall be capable of displaying a minimum of 128 individual map screens. Each map shall be capable of displaying a minimum of 64 distinct sensor zones and shall support a minimum of 16 zone groupings. Each sensor zone shall be capable of displaying the status of 3 separate sensors simultaneously. 3.2 System ports The system shall be capable of being expanded to a minimum of 36 serial ports for connecting primary devices and a minimum of 8 serial ports for the connection of secondary devices. Optional cards shall be available for increasing the number of serial ports. The cards shall provide 4, 8, 16, 24 or 32 additional serial ports. Each system shall support a minimum of 1 parallel port for the connection of printers. The system shall provide Ethernet network support for networking the central control systems. 3.3 Primary device capability The system shall support a minimum of 36 primary devices. Each system shall provide RS-232/RS-422 serial ports for connecting the primary devices. The system shall support the following primary devices: serial interface devices Interface Units alarm communications networks (copper and fiber optic) Control Modules control panels custom devices video controllers video motion detection and tracking systems intrusion detection systems (buried cable, fiber optic, video motion detection, fence disturbance, electrostatic field, and bistatic microwave) multiple systems for multi-station operation including redundancy (requires additional hardware and software) video switchers (requires optional hardware and software) When video switching is integrated, the system shall be capable of supporting a minimum of 8 CCTV cameras for each sensor module. June, 2003 page 8 J2DA0115-003, Rev A
Each network shall be capable of supporting 62 devices. These devices shall provide alarm data communication between many separate locations such as remote sites or separate areas of a building. 3.4 Simultaneous operation and maintenance capability The system shall provide the capability of connecting a secondary monitor and printer for performing maintenance, diagnostic and supervisory functions without disturbing normal operation. 3.5 Multi-station capability The system shall provide a means of connecting multiple control systems. The system shall allow multiple operators to control site security, or it shall provide redundant master-master control for protection against primary system failure. Multi-station operation shall be possible from up to 16 separate control systems. Under multi-station operation, it shall be possible for the site supervisor to assign a subset of the available set of maps to each system for distributed control of site security. This feature may be referred to as map concealment. 3.6 CCTV monitoring/video switching capability The system shall support CCTV monitoring or video switching that provides automatic video switching during operator alarm processing and operator normal processing. Automatic video switching shall be capable of displaying a minimum of 8 camera views that are associated with an alarm zone or sensor during alarm processing. The system shall be capable of supporting multiple or cascaded video switchers to reduce the cost of video cabling from remote locations. Both manual video scanning and automatic camera sequencing shall be controlled by the operator. 3.7 Enhanced alarm processing capability The system shall support enhanced alarm processing of the following types: Combined alarm processing or joint domain alarm processing (JDAP) allows the selection of a group of input conditions that must be met before an alarm is declared. Within this specification, a JDAP alarm is defined as a combination of alarms that are based on predefined conditions such as alarm type, zone number and time period. If all the conditions are met (i.e., the specified alarms occur in the specified zone or zones during the specified time period) the alarm is annunciated for processing. Scheduled access/secure processing allows sensors and zones to be automatically accessed and secured, based on the time of day. Timed access allows an accessed sensor or zone to be automatically placed in the secure state after a predefined time-period. Entry delay allows a specified time-period between the occurrence of an alarm and the annunciation of the alarm. The alarm is annunciated at the end of the entry delay time period, unless it has been accessed during the time period. J2DA0115-003, Rev A page 9 June, 2003
Exit delay allows a specified time-period between the securing of an alarm and the resetting of the alarm. If an alarm occurs and is reset within the specified time period, the alarm is not annunciated. 3.8 Site creation capability The system shall provide a site creation feature that allows the user to define and modify the system s site database and maps. 3.9 Input point capability The system shall support a minimum of 9000 input points. The actual number of input points is determined by the primary devices used in the system and by the number of states for each input to the primary devices. The system shall support up to 4 states (alarm, tamper, jam and fail) for each input point. Within this specification, an input point is defined as a physical point on a hardware device that collects data from an associated alarm. 3.10 Output point capability The system shall support a minimum of 512 output points per port, i.e. a minimum of 17000 output points. The primary devices used in the system determine the actual number of output points. Within this specification, an output point is defined as a physical point on a hardware device that responds to data from an associated input point or display state. 3.11 Drive point capability The system shall provide a minimum of 6 main categories of alarms as described in the following list: Display alarms are displayed on the site maps when a sensor is activated. Diagnostic alarms are displayed on the site maps when a hardware device fails. Datalog alarms are stored in the activity archive and are output by the system printer (hardcopy) when the associated device changes state. Remote alarms are annunciated at a remote location when a sensor is activated. Duress alarms are annunciated at a remote location when an operator enters a duress code, unsuccessfully attempts to enter a password, or fails to acknowledge an alarm. Notification alarms are annunciated on the system monitor when an event occurs that changes the current operation of the system 3.11.1 Display and remote alarm types The system shall have the capability of displaying four distinct alarm types, based on input point state, for the display and remote alarm categories: June, 2003 page 10 J2DA0115-003, Rev A
Sensor alarms are generated when a sensor detects an alarm condition (e.g., an intrusion). Tamper alarms are generated when a sensor or its enclosure is physically disturbed. Jam alarms are generated upon the detection of interference with the electronic operation of a sensor (e.g., jamming of the radio frequency). Fail alarms are generated when a sensor stops functioning. 3.11.2 Display states The system shall support the following display state changes: Alarm - the display point changes from a secure state to an unacknowledge state. Acknowledge - the display point changes from an unacknowledge state to an acknowledge state. Access/release - the display point changes from any state to an access or release state. Secure - the display point changes from an access/release state to a secure state. Current - the display point that is currently selected by the operator for processing. Selected - the display point that is currently selected by the control panel. Active - the input points that are currently active. Off/On the display point indicates the status of an auxiliary device being controlled (e.g. lighting). 4.0 System performance characteristics The system shall meet the following minimum performance characteristics. The performance characteristics are based on the occurrence of a single alarm on an idle system. 4.1 Alarm input response The system shall annunciate a sensor alarm within 0.5 seconds of primary device activation. The alarm shall be annunciated by an audible alert. J2DA0115-003, Rev A page 11 June, 2003
4.2 Alarm display response An alarm acknowledge prompt line and a function key shall be displayed on the monitor within 0.5 seconds of the audible alert. The corresponding map shall also be displayed indicating the alarm sensor s status. 4.3 Alarm output response The system shall output the response messages to the primary devices within 0.5 seconds. 5.0 Network performance specifications The alarm communications network shall meet the following general performance specifications: 5.1 Communications The network communications shall be serial duplex with user-selectable baud rate to a maximum of 38,400 baud. 5.1.1 Error detection The network shall utilize error detection algorithms to ensure accurate network communications. 5.1.2 Network delay time Network delay time shall be a maximum of 500 ms for communication between remote devices and the centralized control and maintenance facility. Typically, network delay time shall be 100 ms. 5.2 Redundant data paths The network shall be capable of supporting dual redundant data paths. Dual redundant data paths allow network communications to continue in the event that either of the data paths fails. 5.3 Unique device addresses Each network device shall be assigned a unique address to facilitate network communications and to identify the location of alarm conditions. 6.0 System operating description The system shall display various menus on the screen to the user. The menus allow access to specific functions. The menus shall be grouped into the following categories: June, 2003 page 12 J2DA0115-003, Rev A
Operator processing menus Supervisor processing menus Maintenance processing menus Setup processing menus The system shall provide the capability of restricting access to each group of menus by assigning optional user-passwords. 6.1 Operator processing menus The operator processing menus shall be divided into operator alarm processing menus and operator normal processing menus. 6.1.1 Operator alarm processing menus The system shall automatically switch to alarm processing mode when a sensor generates an alarm, regardless of the menu that is currently displayed. In alarm processing mode, the system notifies the operator that an alarm has been activated. The system shall display the alarm type, location and instructions on how to process the alarm. Upon completion of the alarm processing, the system shall have the option to return to the menu that was displayed when the alarm occurred. 6.1.2 Operator normal processing menus In operator normal mode processing, the system shall allow an operator to: view a checklist of information view site maps perform a test of all testable devices/sensors change the state of sensors to access or secure clear/list tamper, jam, fail and diagnostic alarms observe CCTV camera views, individually or in groups, that are associated with an alarm (requires video switcher option) 6.2 Supervisor processing menus In the supervisor processing menus, the system shall allow the supervisor to: assign passwords and function access to individual users schedule automatic access and secure for groups and zones create a checklist of information create location and alarm prompts to facilitate alarm processing create a list of alarm causes that the operator must select from when processing an alarm J2DA0115-003, Rev A page 13 June, 2003
conceal, restrict, post and monitor maps from operator view on one computer unit in a multi-station system review a series of events/actions performed on the system generate statistical reports for equipment or sensors create an alarm simulation sequence perform an alarm simulation 6.3 Maintenance processing menus In the maintenance processing menus, the system shall allow the maintenance technician to: produce status reports for equipment or sensors produce test reports for equipment or sensors examine the input/output point assignments adjust the sensitivity of the sensors generate detection signal plots for calibrating and monitoring intrusion detection systems access the operating system to diagnose system problems bypass (deactivate) malfunctioning or out of service inputs 6.4 Setup processing menus In the setup processing menus, the system shall allow the maintenance technician to: enter the site creation feature that allows the user to define and modify the system s site database and maps verify the display color of the system monitor align the touchscreen set the calendar clock s date and time change the format of the displayed date enable or disable the secondary monitor (optional component) set the maximum time that an operator has to acknowledge an alarm before a remote alarm is generated set the system to automatically switch to the highest priority alarm during alarm processing set the system to automatically transfer alarms that have not been processed within the specified timeout period set timeout periods for entry delay, exit delay and timed access set the communication parameters for system devices copy site data from a floppy disk to the system hard disk save or load user data transfer activity archives to floppy disk. The system shall allow a minimum of 100,000 lines (limited only by disk space) of events and actions to be June, 2003 page 14 J2DA0115-003, Rev A
stored on the hard disk. The events may be viewed on the monitor, printed out and stored on a DOS-formatted or QNX-formatted floppy disk. disable the requirement to backup activity archives before deletion disable printing shut down the system 7.0 Network device specifications The network devices shall meet the following specifications: 7.1 Network controller The network controller shall include, as a minimum, the following features: two serial ports to connect to the host system jumper-selectable RS-232 or RS-422 host interface jumper-selectable network baud rate DIP-switch-selectable baud rate for host communications jumper-selectable timeout monitor function jumper-selectable hardware handshaking for host communications jumper-selectable end-of-line termination circuitry removable terminal blocks for communications and I/O wiring connections plug-in connectors for power and tamper manual reset and diagnostic self-test switches status LEDs to indicate diagnostic test results activity LEDs to indicate network activity 7.1.1 Operating specifications Temperature range: 0º to 55º C (32º to 131º F) Relative humidity: 5 to 95%, non-condensing Power input options: AC power module (optional backup battery) 110 to 120 VAC, 60 Hz 220 to 240 VAC, 50 Hz 12 VDC, 500 ma maximum 16 VAC, 20 VA J2DA0115-003, Rev A page 15 June, 2003
7.1.2 Mounting options The network controller shall be capable of being rack-mounted, or mounted in an indoor lockable enclosure, or in a weatherproof outdoor NEMA 4 rated enclosure. The enclosure shall include a tamper switch that shall detect unauthorized access. A mounting plate shall be available for installing the unit in a secure room or cabinet. 7.2 Transponder unit The transponder unit shall include, as a minimum, the following features: 16 supervised inputs 8 dry-contact outputs (Optional) DIP-switch-selectable network device address jumper-selectable network baud rate jumper-selectable timeout monitor jumper-selectable output relay contact configuration - Normally Open or Normally Closed jumper-selectable end-of-line termination circuitry removable terminal blocks for communications and I/O wiring connections plug-in connectors for power and tamper manual reset and diagnostic self-test switches status LEDs to indicate diagnostic test results and input status activity LEDs to indicate network activity and output status 7.2.1 Operating specifications Temperature range: -40º to 70º C (-40º to 158º F) Relative humidity: 5 to 95%, non-condensing Power input options: AC power module (optional backup battery) 110 to 120 VAC, 60 Hz 220 to 240 VAC, 50 Hz 12 VDC, 500 ma maximum 16 VAC, 20 VA 7.2.2 Mounting options The transponder unit shall be capable of being mounted in an indoor lockable enclosure, or a weatherproof outdoor NEMA 4 rated enclosure. The enclosure June, 2003 page 16 J2DA0115-003, Rev A
shall include a tamper switch that shall detect unauthorized access. A mounting plate shall be available for installing the unit in a secure room or cabinet. 7.3 Fiber optic option card The fiber optic option card shall include, as a minimum, the following features: 4 ST-style connectors jumper-selectable failsafe timer jumper-selectable network type jumper-selectable fiber optic interference filter jumper-selectable test enable/disable 2 network activity LEDs 2 communication fail LEDs network power LED adjustable signal level 7.3.1 Operating specifications Temperature range: -40º to 70º C (-40º to 158º F) Relative humidity: 5 to 95%, non-condensing Power input options: The fiber optic option card receives input power from the card on which it is mounted. 7.3.2 Mounting options The fiber optic option card shall be capable of being mounted directly on network controllers and standard transponder units. 7.4 Large transponder unit The large transponder unit shall be available as either a half-height or full-height chassis unit. The half-height chassis unit shall occupy 3 rack units and the full-height chassis unit shall occupy 6 rack units in a 19 in. rack. The half-height chassis unit shall accommodate a maximum of two input/output cards. The fullheight chassis unit shall accommodate a maximum of four input/output cards. The large transponder unit shall include, as a minimum, the following features: 7.4.1 Input/Output cards three I/O card configurations: 64/64 input/output relay card 64/32 input/output relay card 64/64 input/output lamp driver card J2DA0115-003, Rev A page 17 June, 2003
supervised inputs jumper-selectable output relay contact configuration, Normally Open or Normally Closed removable connectors for I/O wiring connections plug-in connector for power 7.4.2 Processor card DIP-switch-selectable network device address jumper-selectable network baud rate jumper-selectable timeout monitor function jumper-selectable end-of-line termination circuitry removable terminal blocks for communication wiring connections plug-in connector for power status LEDs to indicate network activity, power and reset 7.4.3 Operating specifications Temperature range: 0º to 55º C (32º to 131º F) Relative humidity: 5 to 95%, non-condensing Power input options: 115 VAC, 60 Hz, 5.2 A 230 VAC, 50 Hz, 2.6 A 7.4.4 Mounting options The large transponder unit shall be capable of being mounted in a 19-inch rack. 7.5 Remote display and control panel The remote display and control panel shall include, as a minimum, the following features: 255 alarm points per unit 4 line by 40 character LCD display DIP-switch-selectable network device address jumper-selectable network baud rate jumper-selectable timeout monitor function jumper-selectable end-of-line termination circuitry removable terminal blocks for wiring connections adjustable volume for audible alarm adjustable LCD contrast June, 2003 page 18 J2DA0115-003, Rev A
adjustable LED backlight intensity LEDs to indicate alarm status and network activity push-button controls for operator response to alarm conditions 7.5.1 Operating specifications Temperature range: 0º to 55º C (32º to 131º F) Relative humidity: 5 to 95%, non-condensing Power input options: 12 VDC, 750 ma maximum 16 VAC, 20 VA 7.5.2 Mounting options The remote display and control panel shall be capable of being mounted in a 19-inch rack, on a wall or on a desktop. 7.6 Repeater The repeater shall include, as a minimum, the following features: 2-port or 3-port configuration for networks using RS-485 copper wiring or 2-port configuration for networks using copper wiring and fiber optic cabling on-board network transient protection jumper-selectable end-of-line termination circuitry removable terminal blocks for communications, AC fail and tamper connections plug-in connector for power status LEDs to indicate network activity, faults and power on 7.6.1 Operating specifications Temperature range: -40º to 70º C (-40º to 158º F) Relative humidity: 5 to 95%, non-condensing Power input options: AC power module (optional backup battery) 110 to 120 VAC, 60 Hz 220 to 240 VAC, 50 Hz 16 VAC, 20 VA 12 VDC, 50 ma maximum J2DA0115-003, Rev A page 19 June, 2003
7.6.2 Mounting options The repeater shall be capable of being mounted in an indoor lockable enclosure, or a weatherproof outdoor NEMA 4 rated enclosure. The enclosure shall include a tamper switch that shall detect unauthorized access. A mounting plate shall be available for installing the unit in a secure room or cabinet. 8.0 System maintenance and repair System maintenance shall include periodic visual inspections of the site and the occasional cleaning of air filters and vents. 8.1 Product support The supplier shall provide technical support and warrant that to the best of his ability spare parts and assemblies shall be available for a minimum of 10 years. 9.0 Demonstrated performance The alarm annunciation, control and communication system shall have been installed at a minimum of five similar sites for a period of at least one year. References shall be provided for a minimum of three operational sites. The alarm communications network shall have been installed and operating at a minimum of five sites for a period of at least one year. References shall be provided for a minimum of three operational sites. 10.0 Product certifications The alarm annunciation, control and communication system shall comply with FCC, IC, and CE regulations and shall have Class B certification. A copy of the FCC certification shall be provided to verify compliance. The alarm signal communication network shall comply with FCC, IC and CE regulations for the operation of a digital device. The manufacturer of the alarm annunciation, control and communication system and the alarm signal communication network shall have a Quality Management System with ISO 9001 certification. June, 2003 page 20 J2DA0115-003, Rev A
11.0 System availability Products that meet or exceed this specification are the Senstar 100 alarm annunciation, control and communication system, and the Sennet alarm communications network, both available from: Senstar-Stellar Corporation 119 John Cavanaugh Drive Carp, Ontario Canada K0A 1L0 Telephone: (613) 839-5572 Fax: (613) 839-5830 Senstar-Stellar Incorporated 43184 Osgood Road Fremont, California USA 94539 Telephone: (408) 734-3000 1-800-676-3300 Fax: (408) 734-8099 Senstar-Stellar Limited Orchard House Evesham Road Broadway, Worcs. U.K. WR12 7HU Telephone: (01386) 834433 Fax: (01386) 834477 Senstar GmbH (Europe) Riedheimer Str. 8 D-88677 Markdorf Germany Telephone: (07544) 95910 Fax: (07544) 959129 Senstar-Stellar Latin America, S.A. de C.V. Pradera No. 214 Col. Pradera Cuernavaca, Morelos 62170, Mexico Telephone: (05273) 130288 Fax: (05273) 170364 Website: www.senstarstellar.com Email: info@senstarstellar.com J2DA0115-003, Rev A page 21 June, 2003