Business/Multi-Unit Complex Services

Business/Multi-Unit Complex Services Compostables, Recyclables and Garbage www.greenwaste.com/paloalto

GREENWASTE OF PALO ALTO is pleased to be your service provider for the collection and processing of recyclables, compostables and the collection of garbage. GreenWaste is a locally based and privately owned company dedicated to the development of innovative and cost-effective solutions to address the everyday environmental challenges related to solid waste. We are excited to bring our unique suite of expertise and facilities to collect and process materials discarded by businesses and residents of multi-unit complexes in Palo Alto. We are dedicated to you, our customers. In partnership with the City of Palo Alto we are confident that we can work together to achieve the City s Zero Waste goals. www.greenwaste.com/paloalto Printed on 50% recycled, 30% post-consumer paper

ZERO WASTE PALO ALTO Palo Alto has a goal of Zero Waste to landfills by 2021. Zero Waste goes beyond recycling by taking a whole systems approach to managing the flow of resources through society. It emulates natural systems, where all outputs are an input for another process. To achieve this goal, the entire community will need to work together and play an active role. The diagram below illustrates components of a Zero Waste System. For more information on how you can help make Zero Waste happen, please visit www.cityofpaloalto.org/zerowaste Collection Services Recyclables Community Collaboration Communities create and implement policies that are environmentally-preferable, economically viable and socially equitable over wasteful, polluting and ultimately costly practices. Jobs from Design & Discards New jobs are created from the collection, transportation and processing of discarded materials, and also in the creation of new products from those materials. These new jobs help communities sustain a vibrant local economy. Incentives Creating financial incentives for clean and sustainable enterprises. Design Waste Out Products and packaging are designed and created to minimize waste, and be less toxic, durable, reusable and recyclable/compostable. Foster Sustainable & Green Businesses Company operations avoid or reduce greenhouse gas emissions; minimize resource use; keep air, land, and water clean and safe; and maximize product reuse and recycling. Retailer Take-Back Programs Wholesalers and retailers are active partners with manufacturers in offering convenient product takeback for reuse, disassembly and recycling, marketing environmentally sound products, and creating product leasing strategies. Compostables Garbage & Annual Clean-Up Hazardous Waste Local Resources for Reuse & Recycling Zero Waste communities invest in reuse, recycling and composting facilities to make participation convenient, instead of investing in landfills or incinerators. Producer Responsibility Producers are responsible for the financial and physical management of their product throughout its life cycle by working with their supply and distribution chains, resulting in product redesign to facilitate reuse, recycling and recovery. Empowered Consumer Consumers select products based on environmental performance, price and quality, and participate in reuse and recycling programs. Debris Boxes Contacts & FAQs

Collection Services SERVICES services are available to all businesses and multi-unit complexes, in wheeled carts or bins. provide alternative collection containers. going, GreenWaste Environmental Outreach Coordinators (EOCs) will assist you, at no additional cost. Assistance includes: Establishing service levels, conducting site visits and waste audits Planning for special events Education: on-site training and meetings, posters and stickers, tours of our processing facilities Contact Customer Service to reach an EOC at (650) 493-4894. RECYCLING in 32 or 64 gallon carts, or bins in a variety of sizes. five (5) times per week on the same day as garbage. per week. CARDBOARD RECYCLING however, if you generate a large quantity of cardboard, a separate bin for cardboard is available. collection up to six (6) times per week. COMPOSTABLES in 32 or 64 gallon carts, or bins in a variety of sizes. GARBAGE cart. compactors. Collection is available up to six (6) times per week. available in a variety of sizes.

CONTAINER PLACEMENT AND MAINTENANCE remain clear of sidewalks (36 inch clearance) and on private property. Containers should not be placed in the gutter, street or public right-of-way (e.g., alleys). apply to non-standard service. area accessible to collection vehicles. good, clean, sanitary condition, and in a manner that prevents leaks, spills and odors. in City-approved containers. For information, please contact Customer Service (650) 493-4894. HOLIDAY COLLECTION SCHEDULE Collection will not occur on New Year s Day (January 1), Thanksgiving (4th Thursday in November) or Christmas (December 25). During holiday weeks, if your regular collection day falls on or after one of these holidays, your collection day will be moved to the next day. LOCKS To prevent misuse of recyclables, compostables or garbage containers, locks are available upon request for a fee. Please contact Customer Service for more information. CLEANING Cleaning of recyclables, compostables or garbage carts or bins is available upon request for a fee. MISSED COLLECTION, DAMAGED OR ADDITIONAL CONTAINERS To report a missed collection, broken or damaged containers or to request additional containers, please contact Customer Service. CART AND BIN SIZES For cart and bin dimensions, please visit www.greenwaste.com/paloalto OTHER SERVICES Please refer to other tabs in this guide for information on: Construction and Demolition Debris Recycling, Source Separated Recyclable Materials Drop Box Service Reuse and Recycle Clean-Up Day Programs Recycling Drop-Off Center Hazardous Waste

Recyclables Please place all recyclable materials in your BLUE CART OR BIN. Consider reuse options for your functional and reusable items. Paper Newspapers, magazines, mail, books, cardboard, paper boxes Glass All glass bottles and jars lids ok Metal Empty cans, foil, scrap metal Plastic Bags & Film Place all bags and film plastic in a bag NO: Hazardous Materials Sharps Garbage Food Waste Dirt or Rock Yard Trimmings

Plastic Plastics Bottles, containers, rigid plastic (e.g., broken toys, shelving) Pallets Place next to container. Call for pick up. Electronics Anything with a computer chip A complete list of acceptable recyclable materials is available at: www.greenwaste.com/paloalto

Compostables Please place all compostables in your GREEN CART OR BIN. Food Scraps Bones, meat, dairy, fruits, vegetables, grains, dough Yard Trimmings* Cut flowers, grass, woody debris, plants Food-Soiled Paper Paper towels, cups, take-out containers and food cartons Waxed Cardboard *Branches must be less than 6 inches in diameter and shorter than 4 feet in length NO: Hazardous Materials Garbage Animal Waste Dirt Sod Rock Painted/Treated Wood Bamboo Pampas Grass Palm Yucca Ivy

Untreated/Unpainted Wood Lumber, wood chips, wood waste, sawdust Holiday Tree Collection Holiday trees must be undecorated, unflocked, cut to four-foot lengths, with stands removed. Pallets Place next to container. Call for pick up. MULTI-UNIT COMPLEXES For the four weeks following Christmas Day, holiday trees will be collected curbside on your regular collection day. Place tree next to garbage, recyclables and compostables collection containers. BUSINESS Cut your holiday tree to fit within your compostables collection container or take your tree to the City s composting facility located at the Palo Alto Landfill, 2380 Embarcadero Road. A complete list of materials accepted as compostables is available at: www.greenwaste.com/paloalto

Garbage Please place garbage in your GARBAGE CAN, CART OR BIN. Consider reuse options for your functional and reusable items. Bagged Garbage Animal Waste Foam Unusable Ropes, Hoses, Broken Ceramics NO: Hazardous Materials Sharps Recyclable Materials Yard Trimmings Dirt Rock

Annual On-Call Clean-Up Programs CLEAN-UP DAY (BUSINESSES AND MULTI-UNIT COMPLEXES) Businesses and multi-unit complex property managers are encouraged to seek reuse options for all reusable items prior to scheduling this service. Features: garbage day, for the collection of: Up to four (4) bulky items (e.g., furniture, mattresses, appliances) Excess containerized recyclables and yard trimmings (container will not be returned) City-established rates. BUSINESS RECYCLING CLEAN-OUT SERVICE This service is for business clean-outs that create more recyclables than your regular level of service. Features: You will be provided with a key. placed in the bins (see Recyclables tab). Your business is responsible for proper bin usage. additional cost, for businesses with a Refuse account. buildings require account holder authorization. Appliances, Furniture, Electronics, Recyclables, Yard Trimmings Tree trimmings and bundled branches cannot exceed 6 inches in diameter or be longer than 4 feet. Please contact Customer Service, (650) 493-4894 to schedule your clean-up day services.

Hazardous Waste Businesses/Property Managers The City of Palo Alto has a drop-off program for businesses and property managers to properly dispose of Universal (e.g., fluorescent lamps) and Hazardous Wastes (e.g., paint). These common items used every day contain substances such as antimony, arsenic, beryllium, butane, cadmium, copper, lead, nickel, mercury, propane, pesticides, PCBs and zinc that can pose a risk to people and the environment if not managed properly. Per State law, neither Universal nor Hazardous Waste may be placed in the garbage. In addition, there are drop-off, pick-up and mail-back programs operated by private companies for managing Universal Waste. See below for more information or contact the City s Hazardous Waste Program at (650) 496-6980. CITY DROP-OFF PROGRAM than 220 pounds, or 27 gallons of hazardous waste per month, or less than 2.2 pounds of Extremely Hazardous Waste per month. 2501 Embarcadero Way. Harbors at (800) 433-5060. documenting the type and amount of material being disposed is required. ACCEPTABLE IN THE DROP-OFF PROGRAM lamps and bulbs controlled substances) Note: Electronics (e.g., anything with a computer chip) are not accepted at the monthly drop-off. Place electronic devices in your blue recycling container or contact an electronics recycler for drop off and pick up options. DROP-OFF, PICK-UP AND RECYCLE-BY-MAIL PROGRAMS* Department of Toxic Substance Control at www.dtsc.ca.gov/hazardouswaste/universalwaste bulbs and batteries, contact: AERC, (510) 429-1129 Green Citizen, (650) 493-8700 Clean Harbors, (800) 433-5060 devices sealed, rigid container) *Listings are not an endorsement by the City of Palo Alto

Debris Boxes Please consider deconstruction and salvaging building materials for reuse. GreenWaste of Palo Alto offers you debris boxes in multiple sizes for source separated and mixed materials. Debris boxes can be ordered on an on-call basis or as a scheduled weekly service. Please contact Customer Service at (650) 493-4894 to schedule delivery of a debris box that will meet your needs for capacity, type of material and collection frequency. SOURCE SEPARATED RECYCLING is recyclable material that contains no hazardous waste or household food or liquid waste and can be directly marketed as a distinct single commodity. Examples include: MIXED CONSTRUCTION & DEMOLITION (C&D) DEBRIS RECYCLING are mixed materials that can be recycled and contain no hazardous waste or household food and liquid waste. Examples include: To ensure compliance with the City s C&D debris ordinance, C&D boxes will be charged an additional fee that will be refunded if the C&D debris placed in the box does not exceed 25% unacceptable materials. GARBAGE may not include any liquid or hazardous waste.

BOX CAPACITY DIMENSIONS TYPE OF MATERIAL 7 cubic yard* 7 x 5.5 x 2 Concrete or Dirt only, Tar & Gravel Roofing 15 cubic yard 14 x 7 x 5 20 cubic yard 16 x 8 x 4.5 30 cubic yard 21 x 8 x 4.5 40 cubic yard* 21 x 8 x 7.5 * At this time, 7 and 40 cubic yard boxes are not available for permanent garbage or yard trimmings box collection. LOADING BOXES exceed the level of the rim. UNACCEPTABLE MATERIALS RESTRICTIONS yard debris box. debris box. ADDITIONAL CHARGES APPLY FOR yards) C&D DISCOUNT COUPONS Residents will receive one 10%-off coupon annually for the Facility. The 10% discount will be applied to the posted gate rate on all incoming materials.

Contact Information GREENWASTE OF PALO ALTO 2000 Geng Road Palo Alto, CA 94303 Phone: (650) 493-4894 Fax: (650) 493-2537 ZERO WASTE PROGRAM City of Palo Alto P.O. Box 10250 Palo Alto, CA 94303 Phone: (650) 496-5910 Email: zerowaste@cityofpaloalto.org HAZARDOUS WASTE MANAGEMENT PROGRAM Phone: (650) 496-6980 Appt Phone: (650) 496-5904 SMART STATION 301 Carl Road Sunnyvale, CA 94089 Phone: (408) 752-8530 OFFICE HOURS: Closed on New Year s Day, Thanksgiving and Christmas www.greenwaste.com/paloalto www.cityofpaloalto.org/zerowaste www.cityofpaloalto.org/hazwaste HOURS OF OPERATION: Closed on New Year s Day, Thanksgiving and Christmas

Frequently Asked Questions Q: How do I start collection services for recyclables and compostables? A: GreenWaste Environmental Outreach Coordinators (EOCs) can assist you, at no additional cost. Contact Customer Service to reach an EOC. Assistance includes: waste audits stickers, processing facility tours Q: What types of containers are available for collecting recyclables and compostables, how frequently will they be serviced, and what are the costs? A: Service for the collection of recyclables and compostables is available in wheeled carts or bins. Service is available multiple times per week. See Collection Services tab of this guide for details. For rate information, visit www.greenwaste.com/paloalto or contact Customer Service at (650) 493-4894. Q: Can I combine food scraps and yard trimmings in the same container? A: Yes, both are compostable. A detailed list of accepted materials is available at www.greenwaste.com/paloalto or by contacting Customer Service. The exception to this rule is Yard Trimmings debris box service where only yard trimmings are allowed. Q: How can I reduce by garbage bill? A: Reducing the total volume of materials set out for collection best way to reduce your bill. with no or recyclable packaging. local reuse organizations and internet resources. Reduce the amount of yard trimmings generated on your property by replacing high maintenance landscape (e.g., turf, landscape requiring constant trimming) with native plants. If possible, compost on your premises. Participate in the compostables collection program for yard trimmings and food scraps. For more information, see the Recyclables and Compostables tabs of this guide or contact Customer Service. Q: Someone is stealing my recyclables. What do I do? A: Scavenging recyclables is prohibited by City ordinance. If someone other than GreenWaste is collecting your recyclables, obtain the vehicle license number and description and contact the Police Department immediately at (650) 329-2413. For more information, call Customer Service at (650) 493-4894.

2000 Geng Road Palo Alto, CA 94303 PRSRT STD US POSTAGE PAID SAN JOSE, CA PERMIT NO. 688 www.greenwaste.com/paloalto