No Water Flow out of Bubbler No water flow No power to outlet Confirm cooler is plugged into electrical outlet. Check if circuit ***No water flow from bubbler on products with a refrigeration system. Water is freezing up in the evaporator Power cord to water cooler is open (compressor & fan will not run) Wire disconnected from solenoid / push bar switches Wire disconnected from Transformer Water shut off closed Regulator valve defective Kinked water line internally Water is freezing in the evaporator Defective Solenoid Evaporator thermistor came out of bulb well Low on refrigerant or partial restriction Water Runs Continuously out of the Bubbler Water runs even when the power cord is UN-plugged Water stops immediately when you UN-plug the power cord from the outlet breaker/fuse/gfci has tripped or blown. Replace power cord Find correct wire & place on to solenoid or connect the push bar switches Find correct wire & place on to transformer Open shut off valve Replace Regulator Locate affected line & remove kink Refer to freeze up section below *** Replace Solenoid Replace the thermistor in the bulb well NOTE: this requires thermal paste on the thermistor Contact Service Agent Solenoid or solenoid diaphragm is defective Press bar is sticking & holding micro-switch down Micro-switch behind press bar is defective Water Quality Problem (taste and odor) Replace solenoid (To verify: while water is running unplug the power cord. If the flow does not stop immediately then replace the solenoid) Replace press bar or repair the cause of the sticking press bar such as the basin hanging on the mounting bracket Locate & replace defective micro-switch ISSUE POSSIBLE CAUSE SOULUTION Water has a taste or odor Installer used plumbers putty Remove sealant and replace with Teflon tape or compression fitting problem or other sealant when connecting cooler to water supply Installer used commercial grade stainless steel braided flex line to connect cooler to water supply Remove flex line and replace with appropriate supply line Water has bacteria or sulfur content Water Flow is Intermittent or Erratic Contact your local water department and have water tested. Add appropriate water filter and flush cooler with food grade sanitizer. Intermittent water flow and Cooler menu is set to coldest Adjust one button menu setting for Water T to Cold or Colder setting water is too cold setting Erratic Water flow out of Water filer; filtering capacity Replace water filter
bubbler Water weeps out of bubbler. Water is not very cold & compressor & fan will cycle for several minutes has been reached Dirt/Debris in the screen in solenoid Solenoid or solenoid diaphragm is defective Low on refrigerant or partial restriction Clean or replace screens. Replace solenoid Contact Service agent Water is not Getting Cold ISSUE POSSIBLE CAUSE SOULTION Compressor is warm or hot & Fan will not shut off Refrigerant charge problem Contact service agent/technician Dirty/clogged condenser. Clean dirt/debris off condenser. Compressor is room Possible defective overload or Replace relay AND overload temperature / Fan Runs Continuously relay Possible defective compressor Compressor needs to be replaced Contact Service agent Dirty/clogged condenser. Clean dirt/debris off condenser. Compressor & fan will not run Confirm cooler is plugged into electrical outlet. Check if circuit No electricity to cooler. breaker/fuse/gfci has tripped or blown. Compressor/fan harness (0000001226) unplugged at the control board Unplug the cooler and plug the harness back in at the control board Compressor or inside of water cooler is hot- Fan is not running Compressor is making a loud knocking or grinding noise 24V harness (1000001610) unplugged at the control board Evaporator thermistor open circuit (E001-SR) Evaporator thermistor open circuit (E001-SR) Evaporator thermistor short circuit (E002-SR) Evaporator thermistor low temperature (E003-SR) Wire terminals not plugged in to compressor and fan Fan blade is obstructed Fan motor is defective Fan is not plugged in Compressor is defective Water Stream Height is too High Unplug the cooler and plug the harness back in at the control board NOTE: the bottle filler should also not power up in this case Start by checking the control board for an unplugged harness. If unplugged, unplug the cooler and reinsert the harness into the control board Evaporator Thermistor wire is broken. Replace the harness Evaporator Thermistor wire is shorted. Replace the harness Something allowed the compressor to run even though the temperature was too low. Replace the control board (NOTE: The refrigeration system shuts off) Locate correct terminals & plug in to compressor Free fan blade from obstruction Replace fan motor Plug in the fan wires Compressor needs to be replaced Contact Service agent Bubbler stream height is too Regulator assembly. Adjust regulator (turn counterclockwise). high High water pressure. Call service agent/technician. Water pressure is higher than factory test conditions Mineral deposits/dirt/debris in Refer to manual & adjust regulator screw counter clockwise to desired height Clean or replace as needed
strainer, solenoid, bubbler or orifice Water Stream Height is too Low Bubbler stream height is too Regulator assembly. Adjust regulator (turn clockwise). low at installation of the Clogged filter Turn off water supply to cooler, Replace filter product Water pressure is lower than Refer to manual & adjust regulator screw clockwise to desired height factory test conditions Bubbler stream height is too Water shut off valve is not Open shut off valve all of the way low and regulator screw is turned all of the way open all of the way Regulator valve is defective or Replace regulator clockwise. restricted with debris A flexible water line is kinked Remove insulation from the line & remove the kink within the water cooler Strainer screen on solenoid is Clean or replace strainer screen. filled with debris Water Cooler filter has reached end of life and is restricted Replace filter BOTTLE FILLER TROUBLESHOOTING NO Water out of Bottle Filler Evaporator is not pressurized Pressurize the evaporator Kinked water line internally Locate affected line & remove kink IR sensor is not sensing Water comes out of the cooler but not the bottle filler (Bottle filler display is lit) Connection at basin may not be fully connected Wire is disconnected or loose on bottle filler solenoid Harness is disconnected on the control Board Wire disconnected from Transformer Something is obstructing the IR sensor and the bottle filler has timed out Sensor wire may be unplugged power down the cooler and plug in the IR sensor board Check sensor screws are tight, if screw are tight Sensor may need replaced Check connection and press together fully Connect the wires on the solenoid, if connected replace solenoid Unplug the cooler. Find the connection and reconnect on the control board and repower the unit Find correct wire & place on to transformer The display will be scrolling Please Clear Bottle Filling Area. Remove the obstruction Filter Status LED is Flashing Red and Scrolls Maintenance on the Bottle Filler Filter Status LED is Flashing Filter is missing NFC tag (E013) Replace with a filter that has the TAG activate b/f RED and scrolls Filter is in backwards 180 Take off filter and turn 180 degrees and replace on filter head Maintenance on the bottle degrees (E013) activate b/f filler Wire harness is unplugged at Unplug the cooler and plug the harness back into the board. Power the the NFC board (E013) or (E014) cooler back up Wire harness unplugged at the Control Board (E001SR, E004, Unplug the cooler and plug the harness back into the board. Power the cooler back up
E013, E014) Filter Status LED is solid any color and Scrolls Maintenance on the Bottle Filler The screen scrolls Maintenance and the Filter Evaporator thermistor open circuit (E001-SR) Evaporator Thermistor wire is broken. Replace the harness (NOTE: The refrigeration system shuts off) Status LED can be any color Evaporator thermistor short circuit (E002-SR) Evaporator Thermistor wire is shorted. Replace the harness (NOTE: The refrigeration system shuts off) Evaporator thermistor low temperature (E003-SR) Something allowed the compressor to run even though the temperature was too low. Replace the control board (NOTE: The refrigeration system shuts off) Condenser thermistor open circuit (E004) Condenser Thermistor wire is broken. Replace the harness. (NOTE: The refrigeration system still works) Condenser thermistor short circuit (E005) Condenser Thermistor wire is shorted. Replace the harness (NOTE: The refrigeration system still works) Condenser over temperature (E006) Fan may be unplugged, blade could be obstructed, dirty condenser Bottle Filler does not power up but the cooler does The harness for the bottle filler is not plugged in to the connector in the cooler basin Bottle Filler does not work but cooler does Harness (1000001610)is unplugged on the control board Connection at transformer is disconnected Bottle Filler and cooler does not turn on Power down the cooler. Check the harness connection; Insert if unplugged, or verify that it is inserted completely Unplug the cooler and plug the harness back into the board. Power the cooler back up Find correct wire & place on to transformer Bottle filler does not light up and the cooler does not work No electricity to cooler. Confirm cooler is plugged into electrical outlet. Check if circuit breaker/fuse/gfci has tripped or blown. Fuse blown on 0000001226 Replace harness harness Power cord disconnected Reconnect to the transformer or wire harness Bad component on the control board Replace control board Bottle Filler Filter LED s are not lit and unit is filtered Bottle Filler Filter LED s are not lit and unit is filtered LED board is unplugged LED board is plugged in but bottle filler is set to No Filter Bottle Filler Scrolls Please Clear Bottle Filling Area Power down unit, plug in board and reapply power Set unit to filtered in one button menu Something is in the path of the IR sensor Bottle Filler Scrolls Please Clear Bottle Filling Area Clear the obstruction. The bottle filler will need to recalibrate (appox. 20 second) and then will work as normal. If something has been in the
path of the sensor for 30 minutes or longer there will also be an error code (E012) and the display will scroll Maintenance One Button Menu BACK OF ALPHA BOARD MOUNTED IN BOTTLE FILLER PUSH BUTTON Press the button on the Alpha numeric and hold for approximately 3 seconds until the display changes then release. The display will change and scroll through 8 messages. If nothing is chosen, after the options scroll thru twice the display will go back to the bottle count. Info Scrolls information about the unit. Firmware version, Date, Time, Filter Capacity Used, Total Capacity, % Used Errors Gives the Error code if the display is scrolling Maintenance Set Time Day Hour(12 hour) Minute (By 5min increments) AM/PM Filter? No/Yes Refrig? No/Yes---Remote Chill Yes/No Water T Cold / Colder / Coldest (similar to cold control positions default is colder) B Light 25% / 50% / 75% / 100% (this is the brightness of the number display) Ener Save Off / On WD On (24hr) WD Off (24 hr) Wend On (24hr) Wend Off (24hr) (Energy Save Mode)
Connections on the Control Board (1000002114) and results if unplugged B C A E D A (0000001226) Compressor and fan will not work B (1000001610) Bottle filler will not light up or operate. Compressor and fan will not turn on. Cooler solenoids will work C (0000001225) Compressor and fan will not turn on Bottle filler filter status LED will flash red Maintenance will scroll on the display Four Errors when checked E001-SR, E004, E013, E014 D (1000001608) Bottle filler will not light up or activate E (1000001608) Bottle filler will light up and act as if activating Bottle filler solenoid will not activate
Transformer Wiring A B C D E A 120V Inlet power (+) from the 0000001226 harness B 120V Inlet Ground (-) from Power cord (also is the neutral to the compressor) C 24V Outlet power (+) to the board and cooler solenoid via the 1000001610 harness D 12V Outlet power to the control board via the 1000001610 harness E 24V Outlet neutral to the control board and cooler solenoid via the 1000001610 harness Menu Error Code Display E001 SR E002 SR E003 SR E004 E005 E006 E007 E008 SR E009 E011 SR Please Clear Bottle Filling Area E012 Solid Yellow LED Solid Red LED E013 (Flashing Red LED) E014 (Flashing Red LED) E015 Error Evaporator Thermistor Open Circuit Evaporator Thermistor Short Circuit Evaporator Thermistor Low Temperature (Variable) -See note Condenser Thermistor Open Circuit Condenser Thermistor Short Circuit Condenser Over Temperature Compressor Over Temperature Warning Compressor Over Temperature Error Too many compressor cycles in a timeframe (Variable) Compressor runs but evaporator temperature does not drop in first 30 seconds Bottle Sensor Obstruction detected after 20 second timeout Bottle Sensor Obstruction over "X" time Water Filter 80% Used Water Filter 100% Used Filter missing from a filtered unit or non-compatible filter NFC Board not detected on a filtered unit Missing LED board
Bottle Filler Basics Bottle filler saves the bottle count every 30 minutes Filter LED will automatically change from red to green with filter replacement and IR activation Bottle filler automatically times out after 20 seconds Energy Saving Mode can be programmed for added savings