Reduce Reuse Recycle How, Why, What s the ROI?

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1 Reduce Reuse Recycle How, Why, What s the ROI? NAA Green Conference April 17, 2013

2 Where are you heading? Tom Carpenter Executive Director - Sustainability Services Waste Management

3 Sustainability is a Journey Where are you? Above and beyond Blue Thinking. Environmental Leadership Transformational Innovation Long Term Strategic Planning Connection to Brand Strategy Environmental Accountability Among the best Dark Green. Corporate Governance Assessed Supply Chain Impacts Mandating Energy Efficiency Carbon Impact Solutions Voluntary Reporting Certification Renewable Energy Usage Better than most Official Sustainability Statement Environmental Baselines Known Assessed Environmental Impacts Reduction Goals Outlined Comprehensive Waste Diversion With the pack Light Green. Recycling Program Conservative Efficiencies Green Purchases Formed Green Teams 3

4 Benchmarking Example Service Efficiency High Low Property Manager 1 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% Low Diversion % High

5 Comparison to Best in Class Service Efficiency High Low / q Property Manager 1 Property Manager % 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% Low Diversion % High

6 Consumer / Tenant Engagement

7 Proper Signage & Education

8 Tenant Engagement

9 Tenant Engagement

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11 Recycling moving through 2013 and beyond John McGoran Manager of Municipal Services Republic Services

12 Recycling moving through 2013 and beyond 1. Single Stream recycling 2. E-waste recycling/recovery 3. Household Hazardous Waste

13 Single Stream Recycling What has it brought us? A Very Simple Process!

14 Get the Word Out!

15 Single Stream Recycling

16 YES! Glass bottles and jars Metal beverage and food cans Paper milk or Juice containers Aluminum cans Egg Cartons Plastic bottles (Types 1 through 7) Paper from news, magazines, junk mail, dry non-coated food paper Boxboard tissue, dryer sheets, tooth paste, cereal, spaghetti, cracker and other dry foods boxes All cardboard must be broken down so that it is flat and no more than 3- feet in length or width and must be inside your cart. Pizza Box Tops with no oil stain NO! Garbage, food waste, diapers, paper plates, hangers, old plastic toys Meat or Cheese plastic wrapping or paper packaging Wax or plastic wrap or bags Freezer food packaging Plastic deli, product or take-out packaging or utensils Plastic bags or wrapping film Formed or pellet styrofoam packaging Window glass, ceramics or dishware, mirrors, light bulbs Aluminum Foil Pizza Box Bottoms Education is the key to program

17 Brochures

18 Success Story

19 What s in a ton of residential recycling?

20 Recycling Carts Could this work in your community?

21 E-waste Recovery

22 New State Laws & Programs New York, West Virginia, New Jersey and Pennsylvania Established programs in the past 24 months Know Your Locality s Program Mandatory vs. Voluntary Other Programs Maryland & Virginia Stores and other drop off locations

23 HHW Household Hazardous Waste

24 What are the expectations Reduce, Reuse and Recycle Door-to-Door Services Community Collections - Drop off

25 Program Materials

26 Sharps Programs

27 innovation technology vision Five nights a week doorstep trash and recycling collection solves on-site trash issues. Consider the possibility that you would never have trash sitting out during leasing hours, your maintenance staff would have more time to focus on resident satisfaction, and you have an amenity that benefits every resident. Syd McDonald Senior VP of Sales

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29 resident recycling how do I make it easy? Make recycling participation easy and convenient remember that recycling is a habit and will take some time for your residents to get used to. Don t get discouraged, persistence and education are the key to a successful recycling program roll out. a) Provide recycling containers by mail stations and pool areas. Consider placing multiple properly labeled 96 gallon blue containers by dumpster/compactor areas b) Consider providing a small 8 yard cardboard dumpster on-site for all those move in, move out boxes c) Consider doorstep trash collection to ensure the continued engagement of your community

30 recycling case study before and after Engagement Methods: o Regular distribution of recycling memos. o Recycling information distributed upon move-in. o Regular meetings with staff and property manager. o Resident survey. o Ensured appropriate signage throughout property, especially in busy communal areas. The Resident Response: (based on a 2012 Valet Waste study) Participation Levels Increased 26% in Case Study o o o 73% of survey respondents said they value the recycling service More than 1 out of 3 respondents said that offering a recycling service has altered their recycling habits. 77% of respondents rated the trash and recycling areas to appear good or better than before.

31 recycling case study diversion (FL prop) Dates Tonnage Waste Spend Before doorstep collection - January June After doorstep collection - July November $7, $5, Total Savings for Q3 & Q $2, Average monthly savings of $ attributed to doorstep recycling program On average, 60% of residents at this property are participating in the recycling program

32 recycling national averages (based on participation studies) What did we learn? o o o o o residents need to be educated and encouraged Property staff has to make it easy and convenient for residents to participate It s an ongoing learning process You can make a difference by making small changes Let your vendors help you succeed! Participation Levels Increased 35% With Engagement