Estates, Facilities & Professional Services. Building & Engineering Maintenance Framework User Guide. Framework Reference Number: LPP/2014/004

Transcription

1 Estates, Facilities & Professional Services Building & Engineering Maintenance Framework User Guide Framework Reference Number: LPP/2014/004 August 2017 Building & Engineering Maintenance Framework User Guide V2.0 London Procurement Partnership 2015

2 2 Version Control Contributor(s) Date Version Comments Edward James 24/12/ Draft for comment Silvana Iuliano 26/03/ Final document Edward James 31/03/ Final for publishing Silvana Iuliano 21/04/ Amendment on contact details Silvana Iuliano 29/04/ Updating suppliers contact and profile Munawar Omar 22/06/ Removed Watermark Munawar Omar 23/06/ Logo amendments Munawar Omar 24/06/ Amendment to company details Munawar Omar 12/04/ Updated contact details Michael Lane 13/04/ Updated supplier contact details Munawar Omar 13/05/ Updated supplier details Michael Lane 31/05/ Updated supplier contact details Edward James 29/07/ Personnel change Michael Lane 08/08/ Updated supplier contact details Shah Miah 19/12/ Updated supplier details Shah Miah 15/03/ Amendments on Framework Duration Edward James 15/05/ Updated contact details Simon Williams 09/08/ Updated supplier details Contact Details Simon Williams Senior Category Manager NHS London Procurement Partnership 200 Great Dover Street London SE1 4YB Ashwaq Fraser Category Support Specialist NHS London Procurement Partnership 200 Great Dover Street London SE1 4YB Telephone Web Telephone Web x

3 3 Contents 1. Introduction Key Information Background Overview Expected Benefits Awarding a Contract Management of the Framework Agreement Framework Contracts Activity Based Income (ABI) Management Information Framework Manager Business Continuity Plans Accessing the Framework Customer Access Agreement (CAA) Benefits of Accessing a Framework Customer Access Agreement Charge Customer Access Agreement Running a Mini-Competition or Call-Off Establishing a Project Team Key Decisions and Actions Undertaking a Mini Competition Evaluation Criteria Undertaking a Call Off Transition, Planning and Support Managing the Contract Key Performance Indicators Frequently Asked Questions What is a Framework and is it compulsory to join? If a supplier is not on the framework can they still take part? Do I need to invite all suppliers to a mini competition? How long does a mini competition need to run for? Do I have to apply a stand still period to a mini competition? Appendices... 20

4 4 6.1 Appendix A Supplier Contacts by Lot Appendix B Responsibilities Matrix Appendix C Customer Access Agreement (CAA) Appendix D Mini Competition Documentation Appendix E Suppliers Profile... 28

5 5 1. Introduction This user guide is intended to provide information about the Building & Engineering Maintenance framework and to provide practical support to contracting authorities who wish to access the framework to award contracts. Please note that the guidance provided within this document only applies to this framework and contracting authorities should ensure they refer to the guidance document which is relevant to the framework they wish to access to ensure that the right processes are being followed. Procurement teams should be involved in the decision to access the framework to ensure that the decision fits with local procurement policies and contracting authorities standing financial instructions. 1.1 Key Information Framework Title Building & Engineering Maintenance OJEU Reference Number 2014/S NHS LPP Reference Number Framework Period LPP/2014/004 1 st April st March 2018 with the option to extend for 1x 12 month period 1.2 Background NHS London Procurement Partnership (NHS LPP) worked with Crown Commercial Services (CCS) since 2010 promoting their framework for Building & Engineering Maintenance. The CCS framework expired in October 2014 and CCS decided not to renew this framework, instead deciding to establish a Total Facilities Management (TFM) framework. Having discussed the replacement CCS framework with a number of NHS LPP members it became apparent a TFM contract would not meet their requirements and the existing structure of the Building & Engineering Maintenance framework with some additional lots would better suit them. As such NHS LPP undertook a separate OJEU process to establish a framework. 1.3 Overview The framework agreement has been split into a number of lots which allows contracting authorities a choice of how best to approach the market. The framework covers the following services: Lot 1 Fully Managed Building & Engineering Maintenance Service A single service provider covering lots 2-14 inclusively, either through direct provision or through an agreed subcontracting arrangement with the Contracting Authority.

6 6 Lot 2 Cooling & Refrigeration Chillers, Condensers, Split A/Cs Air conditioning and comfort cooling system servicing schedule Major service packaged chillers Minor service packaged chillers Major service cold rooms Minor service cold rooms Lot 3 Air Handling Units, Filters, Ventilation and Extraction Cleaning and servicing of duct work Exhaust ventilation/ dust extraction systems maintenance General ventilation maintenance Air handling units filters Disposable filters Reusable (washable) filters Automatic roll band type filters Axial fans Duct work systems Lot 4 Lifts, Escalators and Conveyance Systems Lift maintenance Escalator maintenance Conveyance system maintenance Lot 5 Patient Hoists 6 monthly inspections Annual servicing Adhoc Repair

7 7 Lot 6 Water Systems Servicing, Legionella Testing, Thermostatic Mixing Valves, Water Hygiene and Associated Plant Water treatment plant/ systems maintenance Filters Electrical installation Water softening equipment Disinfection equipment Gas bottles and injection systems Leginella risk assessment and report document requirements Legionella risk water hygiene monitoring requirements Inspection testing and maintenance of thermostatic mixing valves Lot 7 Fire Systems Fire Alarm Systems, Smoke/ Heat Detection Systems, Sprinkler Systems, Extinguishers and Hose Reels Fire alarm systems Hose reel servicing Dry riser servicing Wet riser servicing Hydrant servicing Suppression fire extinguishing systems System inspection and maintenance Stored pressure water, water based, powder and primary sealed powders extinguishers Carbon dioxide extinguishers Cartridge operated extinguishers Cartridge operated powder extinguishers Sprinkler system maintenance

8 8 Lot 8 Boilers & Associated Plant Boiler maintenance LTHW and MTHW Atmospheric gas burners Blown gas burners Light oil pressure burners Boilers fire and safety circuits Pressurisation units maintenance Small commercial and/or domestic system maintenance Heating services Domestic hot and cold services Lot 9 Building Management Systems and Automatic Control Systems Energy controls system maintenance Lot 10 Security, Access Control, Intruder and CCTV Systems Access control CCTV maintenance Intruder alarm system. Lot 11 UPS and Generators Generator maintenance Lot 12 Portable Appliance Testing and Fixed Wire Testing Portable appliance testing Fixed wire testing. Lot 13 Automatic Doors Automatic doors maintenance Lot 14 Medical Gas Pipeline and Equipment Maintenance Terminal units Alarm systems Medical gas pipelines Manifolds Air compressors and vacuum plant

9 9 AGSS The Framework has also been split into a number of geographical regions to support SME s in applying for the framework: Region A London Region B North England Region C Midlands and East of England Region D South of England The suppliers who have been awarded a position on each of the lots are included in Appendix A. 1.4 Expected Benefits The NHS requires better value for money, improved quality, and increased performance in terms of time and productivity from its procurement processes through the provision of a strategic and sustainable partnering arrangement. This framework will involve NHS organisations and other named users working in partnership via framework agreements with selected providers to meet the NHS s objectives. It is the intention to provide a flexible procurement solution, enabling the users of the framework to choose either, a Fully Managed Building Engineering Maintenance Service under Lot 1, or specific individual maintenance services under Lot 2-14, which are in the scope of this framework agreement. Specific Benefits: Standardise Forms of Contract to be specific for the NHS Standardise Key Performance Indicators and Service Level Agreements Simplify the process for NHS organisation to procure the services and suppliers Consolidate provider base providing high quality suppliers to the NHS Improve consistency of service delivery Provide flexibility for NHS Organisations Embrace the Sustainability, Corporate Social Responsibility and SME agendas. 1.5 Awarding a Contract To award a contract under this framework the contracting authority must run a minicompetition for all lots other than lot 12 (Portable Appliance Testing and Fixed Wire Testing) which can be awarded by a direct call off based on the framework rates. Instructions on how to access the framework and undertake a call off/ mini competition are contained in section 4 below.

10 10 2. Management of the Framework Agreement 2.1 Framework Contracts All suppliers who have been awarded a position on this framework have signed framework contracts with NHS London Procurement Partnership (NHS LPP). NHS LPP is responsible for the management of the framework contracts and will seek feedback from contracting authorities to ensure maximum value is derived from the framework. 2.2 Activity Based Income (ABI) This framework has been established with an Activity Based Income (ABI) charge of 1%. Each supplier will pay NHS LPP the ABI charge for all contracts awarded under the framework. Any pricing provided by suppliers will be inclusive of this charge. 2.3 Management Information NHS LPP will collect on a monthly basis management information from each supplier for each contract they have been awarded under the framework. The management information will allow the category manager to have an overview of the supplier performance on specific contracts and to calculate the ABI charge. 2.4 Framework Manager Contracting authorities who have any questions regarding the framework should contact the framework manager in the first instance. This is the person identified on page 2 of this document. 2.5 Business Continuity Plans As part of the supplier s application to be on the framework they have submitted to NHS LPP generic business continuity plans. These have been reviewed and scored as part of the evaluation of the framework award. NHS LPP strongly suggests that contracting authorities request as part of their mini competition specific business continuity plans relating to their service and location so these can be retained for the successful contractor.

11 11 3. Accessing the Framework 3.1 Customer Access Agreement (CAA) This framework is open to NHS Trusts, (including PFI healthcare buildings and facilities), NHS Collaborative Procurement Organisations, Clinical Commissioning Groups, NHS England and NHS Property Services Ltd. 3.2 Benefits of Accessing a Framework There are a number of benefits of awarding contracts under a framework, these include: It is faster and less onerous than a full OJEU tender process. There is no need to assess framework suppliers against criteria such as financial standing or business probity as these have been assessed during the PQQ stage of the framework establishment. By using the framework there is no need for you to separately advertise your requirement. The framework is based on generic service specifications which contracting authorities can adapt to meet their specific requirements. The NHS terms and conditions of the framework agreement and call off contracts have already been agreed with all framework suppliers therefore no further legal dialogue is required. By following these guidelines you can ensure that you are adhering to EU Procurement legislation. 3.3 Customer Access Agreement Charge There is no charge for contracting authorities to access this framework agreement, the only charge payable to NHS LPP is the ABI charge from the contracted supplier. Appendix B sets out the key responsibilities of each party during the framework call-off/ mini competition process. Should a contracting authority wish for NHS LPP to provide additional support, over and above what is shown in this document, in awarding a contract then NHS LPP reserves the right to charge for these additional services. This will be discussed and agreed with each contracting authority on a case by case basis. 3.4 Customer Access Agreement Contracting authorities wishing to access this framework should complete the Customer Access agreement (CAA) in Appendix C and send this to the NHS LPP category manager. Once this has been completed the category manager will provide the contracting authority with access to the mini competition documents and advise the suppliers on the framework that the CAA has been signed. Suppliers on the framework will not enter

12 12 contracts under this framework with any contracting authority until the category manager has confirmed a signed CAA is in place.

13 13 4. Running a Mini-Competition or Call-Off 4.1 Establishing a Project Team Contracting authorities will need to establish a project team which is responsible for supporting the award of the new contract. This project team should include key stakeholders from across the organisation who can input into the specification and evaluate the quality of responses from suppliers under the framework. The project team should be supported by a project lead who is responsible for ensuring the project is supported by the contracting authority s board and managing the implementation of the new contract. NHS LPP will liaise with the project lead as per the responsibilities matrix in Appendix B. If the contracting authority does not have the resource to undertake this internally then NHS LPP can provide support but this may come at an additional cost. If this is required then you should contact the NHS LPP category manager to discuss further. 4.2 Key Decisions and Actions By deciding to award a contract under the framework agreement much of the hard work has already been completed which should save the contracting authority time and money. A suite of mini-competition documents is available which can be tailored by the contracting authority to meet their specific requirements. The key decisions and actions which will need to be completed by the contracting authority to award a contract under the framework are set out in the responsibilities matrix in Appendix B. It is the contracting authority s responsibility to validate the data being sent out as part of the mini competition, undertake the technical and commercial evaluation of all the resultant bids and award the contract under the framework. 4.3 Undertaking a Mini Competition To undertake a mini competition within the framework the contracting authority should refer to the responsibilities matrix in Appendix B and complete the framework access agreement in Appendix C. Once this is received by NHS LPP access to the mini competition documents will be provided through my.lpp to registered users. The contracting authority will need to agree the specification of services and should build upon the generic specifications provided in Appendix E to ensure that their specification meets the service needs. The information which is required from the contracting authority in each document is:

14 14 1. Mini Competition Instructions This document sets out the instructions for the bidders on how to complete and respond to the mini competition. As a minimum the contracting authority will need to insert its award criteria against the stated headings, enter the contract period and complete the project plan. Contracting authorities using their own e-procurement systems to run the mini-competition will need to change the instructions to reflect their own systems. 2. Abstract of Particulars This document provides bidders with an introduction to the contracting authority. An outline to the contracting authority and its main areas of service provision should be provided as well as an overview of the current contracting arrangements. Any specific aims and objectives from a new contract should be given here so bidders can understand how best to structure their response to meet your requirements. Any known changes to service provision which may affect the contract should be stated. 3. Specification Template specifications have been provided for use by the contracting authority. All suppliers on the framework have seen these template specifications as part of their application to be on the framework. Contracting authorities should use these documents as a guide to structure their own specifications. As part of the specification you MUST provide the following information: Asset List Model/Age/Serial number Condition of equipment Indication of current annual spend per annum on reactive work Site location of equipment Frequency of testing and servicing Trust contact for site visit

15 15 4. ITT Questions This document identifies the questions that you will be asking bidders to respond to. Suggested wording has been provided in this document. Contracting authorities may replace these questions with their own, amend the suggested questions or keep them as they are as part of the mini competition. All questions should clearly show how they are linked to the award criteria and any word limits that bidders will be asked to adhere to. Remember you should not re-evaluate areas already evaluated at PQQ stage, such as financial standing. 5. Pricing Schedule A pricing schedule template exists which provides a consistent format for bidders to present their pricing as part of the mini competition. NHS LPP has worked with the framework suppliers to ensure these templates are fit for purpose. However you should review the template(s) to ensure that it captures all the areas relevant to your trust and that you are clear how you will evaluate the responses received. 6. Terms and Conditions of Contract The NHS standard terms and conditions of contract for the provision of services have been agreed with all suppliers as part of their award onto the framework. The NHS standard terms and conditions are designed to safeguard the interests of the NHS, however, Contracting Authorities may make changes to these terms and conditions tailored to the specific needs of the call off contract but they should be minor changes and highlighted clearly in the document so all bidders are aware changes have been made. When setting response deadlines to the mini-competition additional time should be provided by contracting authorities where changes have been made to the standard NHS terms and conditions so that all bidders have the opportunity to raise these changes with their legal teams before submitting a response. 7. Signed Document Set All bidders are required to complete and sign this set of documentation. Contracting authorities should ensure that the tender invitation date and title are changed to reflect their mini-competition. 8. Additional Information Where TUPE is applicable to the contract the contracting authority should request from the incumbent supplier a list of employees who would be eligible for TUPE. The incumbent supplier should complete the TUPE template, at this stage not providing an individual s name; these will be provided to the successful contractor.

16 16 Contracting authorities should also provide bidders with a list of assets which are to be maintained under the contract, their current maintenance status and the frequency/ type of maintenance required. 9. Evaluation Template This document brings together the evaluation criteria, question scoring and questions into a document that can be used by the evaluation panel to score the responses. The contracting authority should select from the drop down list the score which is to be given for each response and insert a comment as to why that score has been provided. The scores and the comments will then be used to feedback to all bidders on the outcome of the mini-competition. 10. Standstill Award Letters Contracting authorities should complete and issue these letters once they are in a position to award the contract. This letter will start the ten day stand still period giving all bidders an opportunity to request further information before the contract is formally awarded. The standstill period should finish at midnight once ten full calendar days have passed. If the tenth day finishes on a weekend or bank holiday this should be extended to midnight on the next working day. Contracting authorities should use the information within the completed evaluation document to complete the standstill letters. The letters should also be customised to reflect the minicompetition details and the contracting authority s process for appeal or request for further information. Once mini competition documents 1-8 are completed they can be issued to all of the suppliers under the relevant lot. A list of suppliers and their contact details is provided in Appendix A. If the contracting authority prefers for NHS LPP to release the mini competition documents through their e-tendering portal the mini competition documents should be sent to the category manager. Suppliers should be given adequate time to respond to a mini competition. Site visits should be provided to all suppliers during the mini competition process and any clarification questions should be answered as swiftly as possible. The mini competition documents will be returned by the suppliers and should be evaluated by the project team in line with the evaluation criteria which was set out within the invitation to tender. As part of the evaluation process supplier presentations may be undertaken. Suppliers should be provided with adequate time to prepare their presentations and should be given a clear brief of what to present. Once the evaluation process is completed the contracting authority should notify all suppliers of the outcome of the mini competition and start a 10 day stand still period before concluding the contract. 4.4 Evaluation Criteria The following evaluation criteria were set out within the framework agreement. The headings stated should be used as part of any mini competition within the framework

17 17 however the contracting authority can include sub-criteria as long as these are clearly stated to all suppliers at the start of the mini competition process. The weightings can be changed to meet the contracting authority s requirements. Customer Service & Service Quality 18% Value for Money & Added Value 12% Continuous Improvement 6% Risk Identification & Mitigation 12% Environmental & Sustainability 12% Commercial 40% 4.5 Undertaking a Call Off A direct call off under the framework can only be undertaken under lot 12 (Portable Appliance Testing and Fixed Wire Testing). To undertake a call off under the framework the contracting authority should use the evaluation tool provided. The preferred supplier should be selected on the basis of the evaluation criteria stated within the framework tender with the contracting authority changing the weightings depending upon their requirements. The highest scoring supplier must be selected for the call off. Contract Authorities will call-off against the Framework Agreement at the agreed rates, prices and percentage additions by the use of the template Order Form at Schedule 7 of the Framework Agreement supported by official Purchase Orders quoting the Order Form and Framework Agreement reference number. In this respect all framework suppliers must appraise themselves of NHS organisations' ordering policies, however, the default position is that call-off by use of official Order Form/ Purchase Orders is mandatory and suppliers must not accept orders other than those raised officially by the NHS organisation. All invoices must quote the relevant order number. Failure to comply with this requirement on the part of Framework Agreement suppliers will lead to the Trust refusing to accept liability for payment of invoices. 4.6 Transition, Planning and Support As part of the mini-competition or call off process the successful supplier should provide you with a transition plan which clearly explains what tasks need to be undertaken and who is responsible for ensuring they are completed. This plan should set out the level of resource which is required from the contracting authority during the transition process. The expected timescales for each stage of the transition and the mobilisation as a whole should be shown. The contracting authority should review the suppliers performance against the plan on a regular basis throughout the transition.

18 Managing the Contract The contracting authority should hold regular meetings with the supplier to review performance against agreed key performance indicators. Should the supplier fail to meet the agreed key performance indicators then the contracting authority should look to take corrective action as outlined within the contract document. The NHS LPP category manager should be made aware of repeated failures in a supplier s performance and can be asked by the contracting authority to support rectifying issues. 4.8 Key Performance Indicators NHS LPP encourages the use of key performance indicators within contracts as a way of monitoring and managing supplier performance. Some suggested key performance indicators which are relevant to this framework have been included within the template specification document. Contracting authorities should ensure these meet their requirements and if necessary personalise them to ensure they do. Key performance indicators should not be used to punish a supplier but should be built in to encourage and reward high quality performance of the contract. As such NHS LPP suggests that key performance indicators are established which are achievable and agreed by both parties.

19 19 5. Frequently Asked Questions 5.1 What is a Framework and is it compulsory to join? A framework is a general term for an agreement with a provider(s) which sets out terms and conditions under which specific purchases (call-offs) can be made throughout the term of the agreement. Frameworks are established for bodies to buy works, goods or services via a pre-approved list of suppliers. 5.2 If a supplier is not on the framework can they still take part? No. The framework has been awarded via an OJEU process. Suppliers at the time of advert had the opportunity to register their interest in being awarded a position on the framework. The tender process for the framework has now closed and all lots awarded. 5.3 Do I need to invite all suppliers to a mini competition? You will need to invite all suppliers for the lot under which you are undertaking your mini competition unless there are specific reasons why you believe a supplier cannot deliver the services you require. Where this is the case you should check with the supplier first to ensure that you are not challenged later in the process. 5.4 How long does a mini competition need to run for? This will depend on the complexity of the service. Contracting authorities should take into account the size of the contract, the number of services included, requirements for supplier site visits and TUPE. On average NHS LPP would suggest suppliers are given four weeks to respond to the mini competition. For specific advice please contact the category manager. 5.5 Do I have to apply a stand still period to a mini competition? NHS LPP encourages the application of standstill periods for all mini competitions under the framework, especially where the value of the contract exceeds the OJEU thresholds. This ensures transparency to all suppliers involved in the process and minimises the risk of challenge once a contract is awarded.

20 20 6. Appendices 6.1 Appendix A Supplier Contacts by Lot Lot 1 Fully Managed Building & Engineering Maintenance Service Supplier Region Bouygues E&S FM UK Ltd development@bouygues-es.co.uk A,B,C,D CLC Facilities Ltd enquiries@clcfacilities.com A,D Engie Services Ltd Joanne.palmer-collins@engie.com A,B,C,D Galliford Try Facilities Management facilities.management@gallifordtry.co.uk A,B,C Imtech Inviron Ltd rachel.tantrum@imtechinviron.co.uk A,B,C,D Interserve (Facilities Management) Ltd pqq.bdev@interserve.com A,B,C,D MJFerguson PUrbanska@mjferguson.co.uk A,B,C,D CBRE Managed Services Limited james.brennan@cbre.com A,B,C,D OPUS Building Services Ltd steve.batey@opusbsl.co.uk A,B,C,D Rydon Maintenance Ltd kchampion@rydon.co.uk A,B,C,D Lot 2 Cooling and Refrigeration - Chillers, Condensers, Split A/C s Supplier Region Andrews Sykes Group PLC martin.willis@andrews-sykes.com A,B,C,D Artic Building Services Ltd samantha.brockwell@articbuildingservices.com A BTU (Installation & Maintenance) Ltd enquiries@btu-installation.com A Building and Maintenance Service Ltd steve@bmsaircon.co.uk B,C,D CFES Ltd hannahtaylor@cfes.co.uk A,B CLC Facilities Ltd enquiries@clcfacilities.com A,D EMS Engineering Maintenance Rob@ems-maintenance.co.uk A Services Imtech Inviron Ltd rachel.tantrum@imtechinviron.co.uk A,B,C,D J.C. Watson Refrigeration Ltd lesley_p@jcwatson.co.uk A,C,D Kingswood Air Conditioning Ltd david@kingswoodac.co.uk A,B,C,D CBRE Managed Services Limited james.brennan@cbre.com A,B,C,D Lot 3 Air Handling Units, Filters, Ventilation and Extraction Supplier Region Artic Building Services Ltd samantha.brockwell@articbuildingservices.com A BTU (Installation & Maintenance) Ltd enquiries@btu-installation.com A Building and Maintenance Service Ltd steve@bmsaircon.co.uk B,C,D CFES Ltd hannahtaylor@cfes.co.uk A,B CLC Facilities Ltd enquiries@clcfacilities.com A,D EMS Engineering Maintenance Rob@ems-maintenance.co.uk A Services Imtech Inviron Ltd rachel.tantrum@imtechinviron.co.uk A,B,C,D Kingswood Air Conditioning Ltd david@kingswoodac.co.uk A,B,C,D CBRE Managed Services Limited james.brennan@cbre.com A,B,C,D OPUS Building Services Ltd steve.batey@opusbsl.co.uk A,B,C,D The Deritend Group Limited slegrand@deritend.co.uk A,C

21 21 Lot 4 Lifts, Escalators and Conveyance Systems Supplier Region Bullet Lift Services Limited jenny@bulletlifts.com C CLC Facilities Ltd enquiries@clcfacilities.com A,D Jackson Lift Services Ltd JAustin@jacksonlifts.com A,B,C,D Liftec Lifts sales@liftec.co.uk A,B,C,D CBRE Managed Services Limited james.brennan@cbre.com A,B,C,D Rubax Lifts Ltd steves@rubax.co.uk A,B,C,D Temple Lifts Ltd barry.harden@templelifts.com A,B,C,D Lot 5 Patient Hoists Supplier Region CLC Facilities Ltd enquiries@clcfacilities.com A,D CBRE Managed Services Limited james.brennan@cbre.com A,B,C,D NRS Healthcare contracts@nrs-uk.co.uk A,B,C,D Lot 6 Water Systems Servicing, Legionella Testing, Thermostatic Mixing Valves, Water Hygiene and Associated Plant Supplier Region 3C Environmental Technology info@3cet.com A,D BTU (Installation & Maintenance) Ltd enquiries@btu-installation.com A Clearwater Technology Ltd bd@clearwater.eu.com A,B,C,D Evolution Water Services Ltd mark.higgins@evolutionwater.co.uk A,B,C,D Graham Asset Management Ltd christine.scott@graham.co.uk A,B,C,D Green Compliance Water Division Ltd bidmanagement@greencompliance.com A,B,C,D CBRE Managed Services Limited james.brennan@cbre.com A,B,C,D OPUS Building Services Ltd steve.batey@opusbsl.co.uk A,B,C,D Vectair Environmental Ltd clients@vectair.com A,B,C,D Lot 7 Fire Systems Fire alarm systems, Smoke/Heat detection Systems, Sprinkler Systems, Extinguishers, Hose Reels Supplier Region ADT Fire & Security PLC gavaughan@tycoint.com A,B,C,D Alarm Communication Ltd rsmith@acl.uk.com A,C,D Aylesbury Fire Systems chris@aylesburyfire.co.uk B,D Drax (UK) Ltd alex.cother@draxuk.com A,B,C,D Fire Safety Services (UK) Ltd ipanter@firesafetyservices.co.uk A,B,C,D M & G Fire Protection (Essex) Ltd steve@mgfire.co.uk C CBRE Managed Services Limited james.brennan@cbre.com A,B,C,D OPUS Building Services Ltd steve.batey@opusbsl.co.uk A,B,C,D RGE Services Ltd rob@rgeservices.co.uk A T&P Fire Ltd chris.james@tpfire.co.uk A,C,D Trinity Fire & Security Systems tenders@trinitypro.co.uk A,B,C,D Veriserv Ltd m.shepherd@veriserv.co.uk A,B,C,D

22 22 Lot 8 Boilers and Associated Plant Supplier Region BTU (Installation & Maintenance) Ltd enquiries@btu-installation.com A Building and Maintenance Service Ltd steve@bmsaircon.co.uk A,B,C,D CLC Facilities Ltd enquiries@clcfacilities.com A,D Imtech Inviron Ltd rachel.tantrum@imtechinviron.co.uk A,B,C,D Maracom Ltd darren.mccabe@maracom.co.uk A,D CBRE Managed Services Limited james.brennan@cbre.com A,B,C,D OPUS Building Services Ltd steve.batey@opusbsl.co.uk A,B,C,D P&R Installation Company Ltd peter@pandr.com A Lot 9 Building Management Systems & Automatic Control Systems Supplier Region Alarm Communication Ltd rsmith@acl.uk.com A,C,D Glass Maze Ltd stuart@glass-maze.net A,B,C,D CBRE Managed Services Limited james.brennan@cbre.com A,B,C,D OPUS Building Services Ltd steve.batey@opusbsl.co.uk A,B,C,D Total Control Maintenance tim.ward@total-control.co.uk A Lot 10 Security, Access Control, Intruder and CCTV Systems Supplier Region ADT Fire & Security PLC gavaughan@tycoint.com A,B,C,D Alarm Communication Ltd rsmith@acl.uk.com A,C,D Certus Security LLP nicole.groves@certus-security.co.uk A,C,D Chroma Vision Ltd b.wood@chroma-vision.co.uk A,D Essex Security Services Ltd gerry@essexsecurity.co.uk A CBRE Managed Services Limited james.brennan@cbre.com A,B,C,D Openview Security Solutions Ltd jennifer.kelley@openviewgroup.com A,B,C,D OPUS Building Services Ltd steve.batey@opusbsl.co.uk A,B,C,D Trinity Fire & Security Systems tenders@trinitypro.co.uk A,B,C,D Veriserv Ltd m.shepherd@veriserv.co.uk A,B,C,D Lot 11 UPS and Generators Supplier Region Burtonwood Generator & Switchgear Ceri.Durkin@burtonwoodgroup.com A,B,C,D Services Ltd CLC Facilities Ltd enquiries@clcfacilities.com A,D E Rand & Sons Ltd jonclarke@rand.uk.com C CBRE Managed Services Limited james.brennan@cbre.com A,B,C,D OPUS Building Services Ltd steve.batey@opusbsl.co.uk A,B,C,D

23 23 Lot 12 Portable Appliance Testing (PAT), Fixed Wire Testing Supplier Region British Gas Services (Commercial) A,B,C,D Guardian Electrical Solutions Ltd A,B,C,D CBRE Managed Services Limited A,B,C,D Norwood Electrical (UK) Ltd A,B,C,D OPUS Building Services Ltd A,B,C,D Quantec Consultants Ltd A,B,C,D RGE Services Ltd A Trios Compliance Ltd A,,B,C,D Veriserv Ltd A,B,C,D Lot 13 Automatic Doors Supplier Region Certus Security Ltd A,C,D CLC Facilities Ltd A,D Elite Entrance Systems Ltd A,C,D GEZE UK Ltd A,B,C,D CBRE Managed Services Limited A,B,C,D Record 247 UK Ltd A,B,C,D Lot 14 Medical Gas Pipeline and Equipment Maintenance Supplier Region CBRE Managed Services Limited A,B,C,D OPUS Building Services Ltd A,B,C,D SHJ Hospital Pipelines Ltd A,C,D

24 6.2 Appendix B Responsibilities Matrix Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Trust Initial Framework Enquiry Submit Access Agreement Complete Mini-Comp Documents Finalise Mini-Comp Documents Respond to Mini-Comp Queries Host Site Visit Quality Evaluation Short List for Presentation Attend Presentation Award Decision/ Ratification 10 Day Stand Still Agree Contract Sign Contract Mobilisat and Go L NHS LPP Share Framework User Guide Set Access to Template Documents Respond to Completion Queries Check and Issue Mini- Competition Respond to Mini-Comp Queries Download and Share Responses Commercial Evaluation Invite for Presentation Issue Intent to Award Letters 10 Day Stand Still Draft Contract Issue Contract Supplier Complete Mini-Comp Returns Attend Site Visit Submit Mini- Competition Response Attend Presentation 10 Day Stand Still Sign Contract Mobilisat and Go L Notes NHS LPP has a number of template documents which can be used for the minicompetition. NHS organisation can amend, replace or keep the templates as is. These documents are intended as a guide to help NHS organisation outline their service requirement. The NHS LPP team can answer queries regarding the template documents and provide advice but cannot define your service requirement for you. NHS LPP can issue your mini-competition for you through our e-tendering portal and work with you to structure responses to your Standing Financial Instructions. We will act as first contact for all queries regarding the mini-competition and forward any which require your input. These should be answered within 48 hours of receipt. Site visits should be arranged for all suppliers early in week 2 of your minicompetition. Mini-competition responses will be sent to our e-tendering portal. We will share these responses with you along with an evaluation template. The NHS LPP team will undertake the commercial evaluation while your Trust scores the responses to the questions asked. From your evaluation 3-4 suppliers should be short listed for presentation. This will allow you to meet the proposed team which will deliver your contract and also ask any final clarification queries you may have. Following the presentations your evaluation should be completed. The evaluation document should be sent to NHS LPP which will issue the intent to award letters. A 10 day stand still period will then begin. The trust s ratification process should be followed before a contract can be awarded. NHS LPP will draft your contract based the response and outcome of your min competition. This will be sent to you to check and once agreed will be sent to supplier to sign. You may wish to enga your legal team should you make exten changes to the NHS LPP template con They will then send you a copy to countersign. Once the contract is signe you will enter the mobilisation period. Timescales for this will depend on serv and award decision. Following mobilisa your contract will go live. Building & Engineering Maintenance Framework User Guide V2.0 London Procurement Partnership 2015

25 6.3 Appendix C Customer Access Agreement (CAA) Customer Access Agreement is provided on the next page. Building & Engineering Maintenance Framework User Guide V2.0 London Procurement Partnership 2015

26 26 CUSTOMER ACCESS AGREEMENT for use by [Framework Recipient Hub (FRH)] NHS London Procurement Partnership (Hosted by Guy s and St Thomas NHS Foundation Trust (NHS LPP) FRAMEWORK AGREEMENT FOR BUILDING & ENGINEERING MAINTENANCE Contract Reference Number: 2014/S Before conducting any activity under this framework agreement please complete and return this form to NHS LPP via your local [FRH] representative. This agreement provides approval by NHS LPP for the below named Organisation to access the above named Framework Agreement only, subject to the conditions set out below. In exchange for NHS LPP granting approval to access the Framework Agreement, the Organisation AGREES: 1. I/We accept all responsibility for both accessing and using the Framework Agreement in accordance with its associated terms and conditions of contract; 2. I/We agree that NHS LPP (and FRH) have no responsibility, or liability, on behalf of our Organisation relating to our use of this Framework Agreement; 3. I/We hereby certify that all information provided by NHS LPP (and FRH) in relation to the Framework Agreement, in any form, will be kept strictly confidential and not be made available to any external entity other than our own, without prior permission of NHS LPP. (Please note, this obligation shall not apply to the provision of information by public sector organisations in order to comply with government guidelines and/or legislation regarding transparency and expenditure of public money); 4. I/We authorise NHS LPP to receive management information from contracted suppliers, regarding the usage of this Framework Agreement by the Organisation. Such information will be used by NHS LPP for contract management/administration purposes, and will be shared with [FRH}. AGREEMENT: I/We confirm that the organisation detailed below intends to participate in the above mentioned [FOH] framework agreement, and that in doing so will act in accordance with the guidance and instructions set out in the relevant NHS LPP (and/or FRH) Contract Briefing Document, associated terms and conditions of contract, and in accordance with the Public Contracts Regulations 2006 (as amended).

27 27 NHS London Procurement Partnership (Hosted by Guy s and St Thomas NHS Foundation Trust (NHS LPP) FRAMEWORK AGREEMENT FOR BUILDING & ENGINEERING MAINTENANCE Contract Reference Number: 2014/S Before conducting any activity under this framework agreement please complete and return this form to NHS LPP via your local [FRH] representative. Customer Signature: Date: Name: Position: Name of Authority: Address: Telephone: Access facilitated by (Framework Recipient Hub) - To be completed by NHS Hub Name: Position: Signature: Date: NHS LPP APPROVAL (To be completed by NHS LPP) Name: Position: Signature: Date:

28 6.4 Appendix D Mini Competition Documentation 1. Mini Competition Instructions Available following completion of the framework customer access agreement (CAA) in Appendix C. 2. Abstract of Particulars Available following completion of the framework customer access agreement (CAA) in Appendix C. 3. Specification Available following completion of the framework customer access agreement (CAA) in Appendix C. 4. ITT Questions Available following completion of the framework customer access agreement (CAA) in Appendix C. 5. Pricing Schedule Available following completion of the framework customer access agreement (CAA) in Appendix C. 6. Terms & Conditions of Contract Available following completion of the framework customer access agreement (CAA) in Appendix C. 7. Signed Document Set Available following completion of the framework customer access agreement (CAA) in Appendix C. 8. Additional Information ie TUPE Available following completion of the framework customer access agreement (CAA) in Appendix C. 9. Evaluation Template Available following completion of the framework customer access agreement (CAA) in Appendix C. 10. Standstill Award Letters Available following completion of the framework customer access agreement (CAA) in Appendix C. Building & Engineering Maintenance Framework User Guide V2.0 London Procurement Partnership 2015

29 Appendix E Suppliers Profile Name of suppliers on framework 3C Environmental Technology ADT Fire & Security Plc Alarm Communication Ltd Andrews Sykes Group Ltd Artic Building Services Limited Aylesbury Fire Systems Bouygues Energies & Services British Gas Services (Commercial) Ltd BTU (Installation & Maintenance) Limited Building and Maintenance Service Ltd Bullet Lift Services Limited Burtonwood Generator & Switchgear Services Limited Certus Security LLP cfes Ltd Chroma Vision Limited CLC FACILITIES LTD Clearwater Technology Ltd Cofely Workplace Ltd Drax (UK) Ltd E Rand & Sons Ltd Elite Entrance Systems Limited EMS Engineering Maintenance Services Limited Essex Security Services Ltd Evolution Water Services Ltd Fire Safety Services (UK) Ltd Galliford Try Facilities Management GEZE UK Ltd Glass Maze Ltd GRAHAM Asset Management Ltd Green Compliance Water Division Limited

30 30 Guardian Electrical Solutions Ltd Imtech Inviron Ltd Interserve (Facilities Management) Ltd J. C. Watson Refrigeration Ltd Jackson Lift Services Ltd kingswood air conditioning ltd Liftec Lifts M & G Fire Protection (Essex) Ltd Maracom Limited MJ Ferguson Limited Norland Managed Services Norwood Electrical (UK) Ltd NRS Healthcare OPENVIEW SECURITY SOLUTIONS LIMITED OPUS Building Services Ltd P&R Installation Company Limited Quantec Consultants LTD Record 247 UK Ltd RGE Services Limited Rubax Lifts Limited Rydon Maintenance Limited SHJ Hospital Pipelines Limited T&P fire Ltd temple lifts limited The Deritend Group Limited Total Control Maintenance Trinity Fire & Security Systems Trios Compliance Ltd Vectair Environmental Ltd Veriserv Ltd

31 6.5 Appendix E Supplier Profiles 3C environmental technology Ltd (3C) specialises in the provision of water treatment and hygiene services and has over 30 years of experience working within the NHS. 3C currently provides Legionella Control services" for NHS trusts and community providers across London and the South of England, and is happy to discuss the particular requirements of organisations looking to procure services of this nature on the Framework. 3C s primary focus is to assist Clients in meeting with their Legal obligations under the Health & Safety at Work Act 1974 and the Approved Code of Practice & Guidance L8 - Legionnaires' disease - 'The Control of Legionella bacteria in water systems'. The key objective of all contracts being to achieve effective management control of water systems, and in doing so, help to provide a safe environment within premises under the Client s control. 3C is a fully audited member of the Legionella Control Association (Since 2003), operates UKAS accredited Quality & Environmental management systems and holds membership of the Contractors Health & Safety Assessment Scheme (CHAS Since 2006) and Safe Contractor Accreditation (Since 2009). Tony Baxter Contact number Tony.baxter@3cet.com info@3cet.com Building & Engineering Maintenance Framework User Guide V2.0 London Procurement Partnership 2015

32 32 ADT Fire and Security Plc Tyco helps protect people, property and profits at more than 200 hospitals Tyco is the UK s Fire and Security Company. With a strong regional team of 21 regional offices and 1600 multi-discipline engineers, we can combine nationwide resources with local presence. Our resolve team is the only operation in the UK, providing 24/7/365 support for faults and incidents. We provide a full portfolio of Installation and Maintenance packages covering 9 separate Fire, Security and Electrical testing disciplines. This one stop approach has helped to provide our customers with unrivalled Service & Support. With our technology-centric focus and professionals dedicated to healthcare security and IT integration, Tyco can address regulatory, operational, risk management; safety and loss prevention challenges to cut costs streamline operations and improve the business of healthcare. We are passionately committed to helping our healthcare customers protect their patients and staff, increase their profitability, and achieve their safety and security goals. Our highly qualified and skilled workforce has the breadth of knowledge and experience to be able to offer a range of services to support and deliver the necessary project requirements. Gary Vaughan Contact number gavaughan@tycoint.com

33 33 Alarm Communication Limited (ACL) is a Surrey-based Fire, Security and BMS company operating from its head office in Frimley where it is headquartered. ACL was established in 1984 and continues to be independently successful in the fields of Fire, Security, Access, CCTV and BMS. Our commitment to quality, service and installation is well documented via our accreditations for ISO 9001: 2002, BAFE SP203, SSAIB, ECA, FSA, Safe Contractor and Constructionline approved contractor. We pride ourselves in offering a total service from sales to after-care. Our aim is to build a long term, on-going relationships with each and every one of our customers. We have a full range of after-care packages to suit every requirement. These can include standard preventive maintenance with the additional advantage of being able to call on us 24 hours a day each and every day of the year. Our values Integrity - To be respected within our industry and treat everyone with the fairness that they deserve Credibility - We want to demonstrate our trustworthiness in business and show how our expertise can help you reach your objectives Openness - We aim to be creative in business and offer imaginative combined solutions Success - To maintain the delivery of our services to all our customers whilst developing and training our staff for continuous improvement Steve Parker Contact number sparker@acl.uk.com

34 34 Andrews Sykes Group is the UK s leading supplier of air conditioning service, inspection, maintenance, repair, installation and temporary hire services. Planned preventative maintenance and energy efficiency inspections form an integral part of the group s activities, which also include the design and installation of new systems. We provide access to the UK s largest fleet of temporary specialist air conditioning units for hire in support of this framework. Providing flexible temporary HVAC solutions for the Healthcare sector our capabilities range from stand-alone units for individual wards and temperature sensitive areas through to large scale chiller and boiler systems for complete building support and disaster contingency planning. Operating for over 50 years our specialist services are available across mainland UK. The local hire service and mobile HVAC engineers operate from 26 depots strategically located to cover London and the South East, along with the rest of England and Wales. The requirements of the Framework are covered within our Planned, Preventative Maintenance (PPM) service model; our hire solutions complement these services and can be included within any agreement. Staff and company systems are fully certificated to meet ISO 9001, & OHSAS ensuring your Trust can be confident in partnering with a long established and professional organisation. Martin Wills Contact number

35 35 Artic is a specialist Hard FM Services provider within Public and Private Sector alike, offering a full range of Technical and Engineering solutions. We are committed to building close and long term working relationships with our entire client base and tailoring our services to each of them accordingly. Artic s core strength is our team. Our ethos remains focused on achieving organic growth and the development of each individual, while providing our clients the best engineering service from our directly employed workforce. We embrace change to meet the varied needs of our clients and industry, therefore we can adapt our core service provision within other FM disciplines as and when required. Artic has established a reputation of achieving robust service level performance indicators within acute major public and private environments. Artic invests in latest CAFM technology and training to achieve this main goal and so as to ensure all our clients experience a service that is fluid, responsive and complete. We are committed to providing exceptional technical and management services to all our clients, whilst maintaining the highest level of professionalism, service response and quality of workmanship. We have full industry and ISO accreditations to support and maintain our service delivery. Samantha Brockwell Contact number

36 36 Aylesbury Fire Systems (AFS) has been established 29 years and provides a Total Fire/security Protection Solution. Current contracts and experience includes provision of the following: Fire alarm system design, supply, installation and service maintenance Fire extinguisher supply, installation, maintenance Emergency light supply, installation, maintenance Aylesbury Fire Systems are Advanced approved system integrators, and a Morley approved installer. Aylesbury Fire Systems maintain fire alarm systems for over 350 clients in the south east, from small conventional panels to large addressable networked sites. Clients include Hospitals, NHS health centres, schools, Universities, residential homes, commercial and industrial retail/manufacturing premises. Chris Marshall Contact number Chris@aylesburyfire.co.uk

37 37 Bouygues Energies & Services is a customer-centric facilities management and energy performance partner. We specialise in the diverse services and support needed to create and maintain efficient, comfortable and safe places to work or visit. Our dedicated and professional teams quietly ensure that offices, schools, public buildings, industrial facilities and healthcare environments are all operating as they should. Bouygues Energies & Services operates in over 25 countries worldwide and is part of the Bouygues Group a global brand employing over 130,000 people in 80 countries within the construction, civil works, energy, services, and telecommunications and media sectors. Our comprehensive range of facilities management services is tailored to suit day-today building requirements. We take responsibility for the set-up and ongoing delivery of the vital functions needed to support core activity including maintenance and cleaning, reception, security and catering. Our contracting division delivers fully integrated engineering solutions to the critical, high-tech market. Our services include in-house architectural and structural consultancy as well as end-to-end contract engineering. Our infrastructure division provides civil and electrical engineering utilities services for the public / highways lighting, telecommunications and electrical networks. Chad Reilly Contact number development@bouygues-es.co.uk

38 38 At British Gas we have experience in providing electrical inspection and testing services to healthcare and public sector organisations in the UK for over 15 years. Our inspection and project team are all highly qualified to MIET standards and have worked in across all industries and thoroughly understand the issues and implications of operating in healthcare environments. We are members of the NICEIC and ECA and we also provide City & Guilds accredited electrical training. We have a rigorous quality assurance process from the delivery of site works to the production and issuing of hard copy and online reports to the client. We employ five NICEIC qualifying supervisors and a full time Quality Assurance Management team. We have been assessed and are registered against the provisions of BSEN ISO 9001:2008. Our Electrical Inspectors are effectively trained and qualified not only in their core discipline, but also in working safely and effectively. Our internal quality management team ensures consistently high standards of both quality and safety. We are also Health & Safety accredited by CHAS, Safecontractor and Constructionline Contact number Richard Rigby or bgcsbids@britishgas.co.uk

39 39 BTU (Installation & Maintenance) is an established Company, of over 50 years and has built a reputation for high quality delivery and engineering excellence. We employ fully experienced engineers who are able to carry out all types of renewal and maintenance, specialising in the areas of heating, ventilation, air conditioning, steam boilers, electrical services, plumbing services, building energy management systems, combined heat and power, energy audits, public health systems and refrigeration. Maintenance services are provided 24 hours a day 365 days per annum, providing responsive and planned maintenance services for a range of market sectors from private householders, to major blue chip clients. Our maintenance clients include various NHS Foundation Trusts, HM Prison Service, BAE Systems, Airbus, various local and national government (including schools, colleges and public buildings) and a variety of other public sector and private sector clients. Our engineers have gained a wealth of experience of working within the health care environment and they are all aware of the specialist requirements when working within buildings occupied by both staff and patients. Contact number Andrew McCracken andrew.mccracken@btu-installation.com

40 40 Founded in 1993, Building & Maintenance Services Limited (BMS) is a provider of all types of air conditioning, ventilation, electrical and mechanical, installation, service and maintenance. We have engineers strategically placed around the country to provides services across to a wide variety of areas. Specialising within the industrial, commercial, medical and leisure sectors, BMS are approved Daikin and Mitsubishi Electric D1 and Diamond partners respectively, as well as working closely with other major manufactures such as Panasonic amongst others. We are continually providing training to all of our engineers with assistance from the manufacturers and also with various other courses including IPAF and PASMA. With a dedicated team of fully F-gas trained in house engineers, BMS provides comprehensive design and installation services as well as bespoke service and maintenance agreements to a variety of different sites nationwide. In addition to our own personnel, we have access to a comprehensive network of specialist sub-contractors who are selected for their technical expertise, professionalism and commitment to quality. With dedicated contract management and our customer focused administration team, BMS offers a service to cater for every client s needs no matter how big or small. BMS pride themselves on providing a safe and high quality service to every job we complete. In recognition of this we have achieved the full ISO9001, ISO14001 and ISO18001 accreditations. In addition to this our contract managers are IOSH trained to ensure that we are providing a high quality and safe service on site. BMS are also Safe Contractor, CHAS and Achilles approved. Steve Langmaid Contact number Steve.bmsaircon.co.uk

41 41 Bullet Lift Services (BLS) Limited is an independent family run business with over 100 years collective lift engineering experience. We deliver a professional quality service that is personalised to meet individual requirements of each customer. We understand the importance of the efficient, reliable functioning of your lift is to your patients, your visitors and your employees.what we do 24/7 Emergency Lift Repair Call Out Service Lift Servicing Preventative Maintenance Scheduled Lift Repair Lift Refurbishment/modernisation Disabled Access Equipment Escalators/Moving Walkways Lift Installation Supplementary Tests and Disability Discrimination Act (DDA) Works Our experienced engineers can advise on lift system improvements Why chose BLS Specialists in maintaining and repairing older lifts Offering bespoke lift engineering solutions tailors to suit your individual requirements Fully qualified and experienced staff Value-for-money Knowledge and expertise in all types and ages of lifts Jenny Larkin Contact number jenny@bulletlifts.com/ info@bulletlifts.com

42 42 For diesel generators, generator or electrical switchgear planned or reactive maintenance and equipment installation, Burtonwood Generator & Switchgear Services Ltd offers a full spectrum of supply and support across the power generation field with our staff having over 30 years combined experience. We place the three standards of quality, environment and Health & Safety ahead of all we do to service our clients needs. Our ISO9001:2008, ISO14001:2004 and OHSAS18001:2007 accredited company operates from headquarters in St Helens, with six strategically-placed regional offices covering the UK, from where we also undertake bespoke diesel generator build, refurbishment, upgrades and turnkey projects across the UK and into Europe. The Company also has CHAS, Safecontractor and Altius approved contractor status together with UVDB and Constructionline registrations. In addition to the facilities listed above, our services include temporary diesel generator hire sets, UPS systems, and generator fleet management backed by a dedicated team of regional mobile technical staff offering round the clock support 24/7/365 and back-up. Mr Keith Littler Contact number Keith.littler@burtonwoodgroup.com

43 43 Certus Security LLP was formed in 2008 by three partners who brought together their expertise in CCTV, door entry, access control, ANPR, intruder and fire alarm systems, automatic doors, gates and barriers and associated building works. Each of our partners has years experience in these fields All our staff employed or used on a sub-contracting basis, have previously worked for one of our Partners and all are experienced in their various fields, be that as project manager, engineer, sales, service or accounts. Certus Security LLP is a tight-knit company, which embodies professionalism and good communication, along with adherence to the policies laid out by the Company in the areas of Quality, Health & Safety, Equal Opportunities, Customer Service and Environmental and Social concerns. We are a BS EN ISO 9001:2008 accredited company. Our current accreditations include Constructionline, EXOR, CHAS, SSAIB, BAFE, and Safecontractor. In addition we are members of the Automatic Door Installation Association. Ian Canning Contact number Ian.canning@certus-security.co.uk

44 44 Cfes has over 30 years experience in the construction, engineering and FM sectors, we have built our reputation on the level of service and delivery of successful solutions whilst liaising closely with our clients. As a national contractor working for both private and public sector clients, our specialist divisions centrally located in London and Manchester offer fully integrated packages of both Construction and Building Service & Maintenance contracts bespoke to your specific requirements. Our Planned Preventative Maintenance contracts ensure a cost effective approach providing an optimum working environment, in many cases reducing your operating costs, downtime and ensuring compliance with statutory regulations. Our work in a broad range of market sectors ensures that our specialist teams are knowledgeable and experienced in careful planning, scheduling and delivery with minimum disruption to staff, customers and other stakeholders. Cfes utilises a software solution specifically designed for the HVAC field service industry to operate our back office activities. With this the team are able to monitor and report real time, ensuring effective allocation of calls, engineer scheduling and client information, including client specific reporting. Cfes provides the highest level of quality and best value whilst maintaining a safe and efficient working environment. Michael Whitehead Contact number michaelwhitehead@cfes.co.uk

45 45 Chroma Vision is an NSI Gold registered Security Systems installer who recognises the importance of customer service. Indeed the whole company ethos is to ensure we provide the right services, at the right time, to the right people with adherence to committed service levels. By concentrating our efforts in supporting Council, Police and other key service providers, we have structured an engineering team with skilled directly employed engineers, each with a solid background and likeminded view on how Security Systems should be installed and maintained. As to be expected within our industry, all members of staff have a traceable background and have obtained security clearance to CRB and Police level. Becci Wood Contact number B.wood@chroma-vision.co.uk

46 46 CLC facilities have a wealth of experience in delivering an effective and responsive service to a range of public and private sector organisations, including the NHS. We have successfully achieved ISO9001 and against our quality and environmental management systems and our health and safety arrangements have been independently verified through 3rd parties such as: CHAS, Constructionline, and Safecontractor. We pride ourselves on our ability to deliver a very high percentage of disciplines in house, both in the mobile work force and back of house management. All contracts operated by CLC Facilities have a dedicated Director / Shareholder to allow the client direct access to decision making personnel and to encourage a relationship of trust. CLC Facilities Operates throughout the UK, utilising both its extensive in house staff and its carefully selected sub-contractor network to deliver its outstanding service to its clients. PPM and Reactive Division Project Works Division Facilities Management - Our maintenance division delivers cost effective and client specialised programmes across the entire range of engineering disciplines, constantly supported by the 24/7 helpdesk and dedicated Director. Deliver a Best in Class service from the smallest replacement / refurbishment to large scale installations, drawing on over 50 years of combined knowledge. Pride themselves on the client bespoke approach to full facilities management, working with each client individually to prepare and implement a bespoke approach to their FM needs. Luke Butler Contact number lukebutler@clcfacilities.com

47 47 Clearwater offers a comprehensive water treatment service designed around the varied and demanding needs of a Private and Public Sectors. Be it borehole water treatment, comprehensive water hygiene ( not just restricted to legionella), UV, Chlorine Dioxide, Reverse Osmosis, TMV, tanks calorifiers or general domestic water systems maintenance &servicing, steam to HTMO4 standards, cooling tower programs, waste water or pump maintenance and servicing, Energy saving and air hygiene services to HTM03 compliment the service range available to the NHS organisation. Enjoying in depth and long term experience of working within NHS organisations our engineers are specially trained to work in this environment, recognising the practical difficulties and potential sensitivities of patient care. No matter where you are based in the UK Clearwater can offer on the ground team s local to you. Nick Hunt Contact number nick.hunt@clearwater.eu-com

48 48 Cofely brings together soft services, hard services, energy and investment capabilities to offer its customers an enhanced offering, focused on the key challenges currently facing the NHS. Cofely is proud of its in-house capabilities which result in being able to self-deliver the majority of maintenance services for our customers. Hard FM Building Engineering and Maintenance Services are essential services and we understand the importance of getting them right first time. Our experience with high profile, risk-sensitive organisations means that we have a proven and established delivery model that we can flex depending upon client requirements and make up of their estate. David Tolley Contact number david.tolley@cofelysuez.com

49 49 Drax Services is a supplier of fire detection and alarm products and services to the healthcare and related sectors. Our customers include many NHS Trusts for whom we provide a range of solutions including conventional fire alarm, analogue addressable systems, visual and audio alarm devices, innovative alarm networking, graphical user interfaces, fire extinguishers, emergency lighting. We also provide design services and can assist with fire risk assessment together with consultancy and survey requirements. We understand the need to demonstrate exceptional value for money and make maximum use of technology to drive efficiency whilst ensuring that the highest levels of compliance are achieved hence our service and maintenance capabilities are underpinned by advanced record keeping and resource management. Alex Cother Contact number or alex.cother@draxuk.com

50 50 E. Rand and Sons Ltd is a family owned private limited company that has now been in business for 100 years, 2015 being our centenary. Oil and diesel engines were installed by Ernest Rand from 1915 and today s company carries on the tradition of quality engineering services, installing and servicing standby diesel generators for a wide range of institutions and establishments. We currently work for many of the NHS organisations in East Anglia region. We have generator technicians who are also 17 th edition qualified electricians to carry out service, maintenance and attend breakdowns, with an out of hours call out service available 24/7 every day of the year. Our Electrical engineers design, build and install generator controls for synchronising including G59 and distribution panels for essential supplies. Our mechanical engineers install the necessary fuel tanks, pipework and attenuated air outlets, silences and canopies. We can offer complete packages for new installation projects and service contracts for all makes and capacities of generators. Through an associate company based in Nottingham whom we have worked with for 6 years we undertake supply, maintenance, servicing and Health Checks for UPS installations. Contact number Jon Clarke x203 jonclarke@rand.uk.com

51 51 Elite is specialist in the automatic door industry and has 20 years experience in this field. Elite ensures that the right accreditations and training for our engineers to provide a quality service. Our clients are then safe in the knowledge that their automatic doors are fitted, serviced and repaired to the required BS7036 (96) or the BSEN16005 (13) What we do: Supply, install, maintain & repair all types and makes of automatic door systems. This could be a swing, sliding or revolving door, our engineers are at hand.. We also service roller shutters and all pedestrian access. Every project and site is different but, with our knowledge of installations, repair and servicing we can ensure that our client receives: a) installation service b) value for money c) Door Safe accredited engineers d) Excellent customer service Alan Hutchison Contact number alan@eliteentrancesystems.co.uk

52 52 EMS Engineering Maintenance Services Limited is a well-established Building Services Maintenance Company operating from our Head Office located in London EC1 throughout London and the South East of England with our branch offices in Norwich covering East Anglia and Basildon covering Essex. The company has a solid foundation, 29 years, in the Building Services Maintenance Industry with a wide portfolio of clients within both the private and public sector serving Local Government, Commercial, Leisure and Industrial markets and specialising in Heating, Ventilation, Air Conditioning, Water Hygiene and Facilities Management. Getting expert advice from EMS Engineering Maintenance Services regarding our technical expertise and maintenance programmes couldn t be easier. With our competent, approachable sales and technical services teams, and a comprehensive website, we ensure you are trouble free and ahead of all current regulations. Central to delivering and managing the planned preventative maintenance is our computerised maintenance management system called Job Logic. It is a fully web enabled system with browser which incorporates both management and cost reporting facilities. Key to our success is our commitment to providing high levels of communication and our direct personal approach at all levels. This has served both the company and our clients very well and has proven effective in creating excellent client/contractor relationships. Rob Eves Contact number bids@ems-maintenance.co,uk

53 53 Essex Security Services (ESS) is a specialist company in the installation, maintenance and repair of electronic security systems. We have been trading since 1979 from our head office in Loughton and have accrued a wealth of skills, knowledge and experience in all of the security disciplines; Intruder and Fire Alarms, CCTV and Access Control Systems and Nurse Call and Disabled Refuge Equipment. Our Management Team has over 175-years combined industry experience and we have been working with the NHS and the Health Provision Environment for the last 14- years and are able to offer bespoke security solutions for the needs of Estates, Facilities or Trust Managers. ESS places a high importance on the provision of a personal service to each project or contract regardless of the size through the provision of dedicated technicians. With full 24/7 emergency service engineers available to carry out repairs at all times with coverage across the south of England, ESS can ensure minimum down time whilst the provision of a planned maintenance service has been proven to keep the need for reactive or emergency response to a minimum. ESS is a National Security Inspectorate (NSI Gold) and BSI ISO 9001 Accredited Company. Gerry Donoghue Contact number gerry@essexsecurity.co.uk

54 54 The Evolution team provides comprehensive service and support to sites across the UK and Ireland. By using Evolution as the Water Hygiene / Treatment service provider to your portfolio of sites, you will have the support and knowledge of experienced and accomplished professionals at the forefront of the industry. Evolution service portfolio for legionella risk control is summarised below- Monitoring and control services with in-house technicians / specialists Legionella Risk Assessment UKAS accredited microbiological analysis Clean/chlorination of CWS tanks / Domestic services Accredited and certificated customer bespoke training (City & Guilds) Remedial works and refurbishment of CWS tanks Water softener supply, servicing and disinfection Water Treatment of ALL systems Potable water secondary disinfection systems chlorine dioxide Web based data management system Mark Higgins Contact number mark.higgins@evolutionwater.co.uk

55 55 Fire Safety Services (UK) Ltd is a national third party accredited organisation providing the specialist services of fire prevention, detection, containment and evacuation. Services supplied directly through our qualified personnel include: fire risk assessments, fire alarm supply, installation, maintenance & commissioning, fire extinguisher supply, commissioning & maintenance, fire safety signage, Emergency lighting installation and maintenance, fire evacuation, fire training, dry riser and fire hydrant maintenance, fire door inspection,installation & maintenance, passive compartment inspection and maintenance, portable appliance testing. All our services are accredited through BAFE, ECA, NSI Gold, FIA, LPCB, We are ISO9001 certified, and approved by Constructionline, Exor, CHAS, Safecontractor. Having in excess of 30 years experience in the fire industry we have a vast knowledge of all the services we provide. Fire Safety Services (UK) Ltd services numerous NHS organisations throughout the UK daily, this ensures we understand the demands and the frequent difficulties incurred delivering these services in a 24 hour hospital environment, delivering a quality service exceeding our clients expectations. Ian Panter Contact number ipanter@firesafetyservices.co.uk

56 56 Galliford Try Facilities Management (GTFM) deliver energy-led facilities management (FM) services throughout the UK. As a 497m business within the wider Galliford Try Group, we are committed to providing excellent FM services and truly understand the operational and regulatory needs of the health industry given our history of over 25 years providing FM services to public buildings. Health is a core market sector for us and as a principal supply chain partner on the NHS ProCure 21+ National Framework, our working practices adhere to all HTM and HBN guidance and we have a wealth of experience of working within occupied health sector facilities and the potential challenges that this can pose. Our FM services are self-delivered through our in-house teams who are experienced and fully-trained to deal with any number of concerns that can arise when managing services within a live healthcare facility, not least patient care, staff working environments and visitor facilities. All works undertaken in an occupied healthcare environment are carefully programmed and planned to ensure minimum disruption to patients, visitors and staff. Works are always evaluated prior to commencement and continuously reviewed in order to provide the NHS with a service in line with our right first time, every time ethos. Simi Gandhi-Whitaker Contact number Simi.gandhi-whitaker@gallifordtry.co.uk

57 57 Based in Lichfield, Staffordshire, the UK subsidiary GEZE UK is a self-sufficient company offering a complete range of products and services. The company has made a long term investment in staff skills and has considerable expertise in the door and window controls industry. GEZE s extensive product range is backed up by comprehensive project management experience, and a highly trained technical department and sales team means we are the perfect partner for any construction project. Quality has never been a subject for compromise at GEZE it has always been an integral part of our corporate philosophy and service. So when it comes to aftersales support or a reactive call out service, whether it is for GEZE door systems, or any other manufacturer s doors, you can be sure of the same high standards Our expert team of engineers have all undergone rigorous training and each one is trained and qualified in EN (Safety at Powered Doors for Pedestrian Use). Our ongoing in-house training and dedicated manufacturer technical support ensures GEZE UK offers a full range of service and maintenance contracts for all makes of automatic and manual pedestrian doors and each contract is tailored to suit individual door systems. Sue Hind Contact number / s.hind@geze.com

58 58 Provides design and implementation services in the areas of energy management and building automation & control building information, infrastructure design; and installation. Our design and implementation services enable our clients to visualise ideas and concepts with emphasis on avoiding future expensive project failures. Glass Maze offers expertise to help our clients implement and harmonise their entire environment. Glass Maze Ltd As an independent company, we are able to provide an unbiased evaluation of our client s needs. This evaluation identifies the potential solutions, major components, and adherence to national standards and regulations. Our Solutions: Are based on building partnerships with global brands that think globally but act locally delivering strategically framework that harmonises with the local environment and communities. Glass Maze products and services cover a wide range of high and low tech/tech solutions and continuing technological advances mean that the breadth of products will be constantly expanding. The benefits: Additionally our range of assistive technologies is designed to enable independent living for disabled and senior peoples. Stuart E.Martin Contact number stuart@glass-maze.net

59 59 GRAHAM Environmental Services (GES) is part of the GRAHAM group of companies which operates in the Asset Management, Construction and Investment sectors from 12 regional offices throughout the UK and Ireland. The GRAHAM Group have a turnover of over 400m per annum and employ over 1700 people. GES offers national coverage as an established service provider in the occupational health & safety and compliance arena, providing a wide and diverse range of specialist services in the field of Water Hygiene, Water Treatment, Asbestos and Fire risk management. We have a proven track record in the successful delivery of both single and integrated multi lot compliance service projects in the Healthcare, Education, Local Authority, Commercial and Industrial sectors throughout the UK and Ireland. At GRAHAM our ethos is to work in partnership with our clients and to tailor our service offering to their exact requirements. We provide a practical approach in delivering cost effective compliance management solutions, while retaining a focus on quality, innovation and added value. Stephen McCreanor Contact number or Stephen.mcreanor@graham.co.uk

60 60 Green Compliance is a complete water treatment, water hygiene and air solutions organisation, dedicated in providing its customers with innovative and environmental solutions. Throughout the UK we offer a diverse range of services including pre-commission and remedial chemical cleaning of water systems, chlorination, a full range of water hygiene services including legionella risk assessment, boiler and cooling water treatment programmes, water sampling and testing, chemical supply and consultancy and training services to ensure our customers achieve sustained compliance within the remit of the L8 ACoP and associated HSG274. We offer products and services for both traditional and new systems and we actively promote the use of unique superior solid technology water treatments. These products significantly reduce handling and safety concerns and provide a more environmentally friendly way to treat water systems. As part of the Minimise Group, we help provide a range of integrated technologies, products and services to enable organisations become more sustainable, increase profitability and meet environmental, corporate and legislative targets. These include energy efficiency, energy generation, water management, sustainability consulting and project financing. Minimise Group is part of APC Technology Group plc, a 33-year-old London Stock Exchange AIM Listed listed company, providing stability and reassurance to our customers and suppliers. Rob Denny Contact number Rob.denny@greencompliance.com

61 61 Guardian Electrical Solutions Ltd, are one of the UK s providers of electrical safety services, specifically inspection and testing of fixed installations. Our services are delivered nationwide, for many Blue Chip and Public Sector Organisations across a variety of industries and we offer the following knowledge and expertise: Over 100 year s collective management experience in advising on and undertaking electrical inspection and testing programmes. Authors of practical guidance to assist duty holders on meeting the demands of The Electricity at Work Regulations Pioneers of TraQit, on-line technology to enable immediate client access and update to electrical records. Electrical safety seminars throughout the UK covering the Electricity at Work Regulations 1989, Duty Holders Responsibilities and the latest 17th Edition amendments. Guardian has strong working relationships with a number of NHS organisations. All of which are successfully using our interactive website, TraQit, to monitor and maintain inspection and testing services. TraQit is the industry s only truly interactive web-based reporting system and has been developed to ensure electrical records are always, current, accurate and consolidated. Combining TraQit and EaWR 1989 enables our clients to justifiably reduce the level of testing and associated costs. Robert Armitage Contact number / rarmitage@guardianelectrical.co.uk

62 62 Interserve is a support services and construction companies. Our vision is to redefine the future for people and places. Everything we do is shaped by our core values. We are a successful, growing, international business: a leader in innovative and sustainable outcomes for our clients and a great place to work for our people. We offer advice, design, construction, equipment, facilities management and frontline public services. We are headquartered in the UK and listed in the FTSE 250 index. We have gross revenues of 3.3 billion and a workforce of circa 80,000 people worldwide. Simon Henbest Contact number pqq.bdev@interservefm.com

63 63 Imtech Inviron maintains, installs and manages a wide variety of environments by providing planned and reactive maintenance services. A hard service provider specialising in mechanical and electrical work, supported 24/7 by an in-house Help Desk. The company has an annual turnover of around 95.5 million and employs approximately 800 people directly and many more indirectly. Working within sectors as diverse as Utilities (Water, Waste and Energy), Business Critical, Commercial, Rail, Health, Leisure, Residential and Government Education and Manufacturing. Rachel Tantrum Contact number rachel.tantrum@imtechinviron.co.uk

64 64 Built around the three primary disciplines of Sales, Service and Maintenance, JC Watson Refrigeration has, for nearly 40 years, been providing Air Conditioning and Refrigeration support services to the NHS.. We hold all company qualifications and accreditations to be able to provide you with the highest level of service possible, including ISO:9001, ISO:14001 and OHSAS: We are members of B&ES as well as REFCOM Elite, SSIP and all other recognised professional bodies allied to our industry. SALES. Approved installers to all leading brands, with a dedicated Sales and Contract Teams to ensure your installations are carried out on time, to budget and to the quality you expect. SERVICE. With fully trained, accredited and DBS checked Service Engineers geographically spread, we are able to provide a fast responding breakdown service 24/7/365 on all air conditioning and refrigeration plant from the smallest fridge, to the largest water chiller. MAINTENANCE. Our dedicated team of maintenance engineers will attend your premises, at agreed times, and carry out all routine, and legislative checks as well as maintain your equipment in tip top condition to ensure reliable and energy efficient operation. John Lyman Contact number

65 65 Jackson Lifts is a independent lift, escalator and cradle maintenance provider, serving and meeting the demands of customers across the UK with a genuine and friendly local service. Since our foundation in 1979 we have remained in family ownership, maintaining our founding principles of absolute commitment to customer service irrespective of who, where or when. Today, we have a maintenance portfolio of over 20,000 lifts-in-service. We install new lifts and escalators, modernise existing equipment and operate with a dedicated and highly skilled 24/7 emergency service team. As you would expect, we are fully accredited to ISO , ISO 14001, ISO and work in accordance with Lifts Regulations 1997, Schedule 12. Throughout our business and when on site our employees always follow a strict behavioural policy relating to safety, and as a business we are committed to being environmentally friendly across our entire organisation. Our customers span every sector in the UK and we have long standing service agreements with small private organisations through to multinational global businesses, so whatever the size of your organisation or portfolio, you can rely on Jackson Lifts to provide a friendly, local service, nationwide. Soni Fenton-Scott Contact number

66 66 Kingswood Air Conditioning Limited is an independent company, established in July 2001, which serves public and private sector clients throughout the United Kingdom. Our core business is to design, supply, install, service and maintain all types of fixed air conditioning systems, Refrigeration, Air handling, Heating and Ventilation, whilst our focus is always on delivering the highest possible standards of consistent quality. We have a prestigious client portfolio including many public sector bodies and NHS Trusts and Local Authorities.We believe that our success to date, as well as our future growth; Adhering to, and wherever possible, exceeding industry and legislative standards and norms. Staff Training and personal development Investment in infrastructure designed to enhance our client s experience of partnering with Kingswood Air Conditioning. Expanding into new areas of business to further satisfy our client s requirements and to meet their future needs. All Kingswood Air Conditioning Service Operatives are fully trained in their areas of expertise and are able to spot and rectify problems on site. Support from an area supervisor allows them to call attention to any potential problems and to present a solution to the client at the time of the site visit. David Bowman

67 67 Contact number Liftec was established in 1998 by our Chairman and owner, John Emery to address the increasing needs of the UK s expanding lift market. The foundation of our business focuses on our ability to maintain and repair lifts and escalators. Since out formation and remaining firmly independent, the Company has grown year on year though customer recommendation and word of mouth. Liftec s Head Office is located in Dartford, which accommodates our Sales, Design, New Lift and Modernisation Departments along with our Call Centre and back-office Administration Team. In February 2013, we opened our Andover branch, Liftec Southern and in December 2014 opened our Liftec Northern branch in Rochdale. Liftec currently manages over 5,000 lifts across the UK. Our compliment of staff currently totals 132 and includes 73 Service, Repairs, Technical, Construction and Mobility Engineers who are qualified to NVQ3, NVQ4 or equivalent, a Design Team, a Project Team, Customer Service Team, Sales/Bid Department, Accounts and Administration Teams. Liftec are the incumbent lift company for numerous NHS organisation. Tony Wilson

68 68 Contact number M&G Fire Protection was established in 1999, we are Fire specialists and Design, Install, Commission and Maintain Fire Alarms throughout Essex, Hertfordshire and London, we also supply and maintain portable Fire Extinguishers. M&G Fire Protection hold ISO9001 accreditation, BAFE approval for Fire Alarms and Fire Extinguishers, Constructionline, Safe Contractor and CHAS approval. As a privately owned Company we provide ourselves on providing independent advise and the best possible service.. Steve Middleton Contact number

69 69 Maracom Limited is a multi-disciplined Commercial Heating Company with a track record that spans almost 60 years of practical experience. Located in London s Docklands, we re a private limited company working across three business sectors, Installations, Maintenance and Refractory. Over the years, we have built up a solid base of regular repeat customers. This shows our levels of commitment and dedication to our clients and the work that we do Clive Tunbridge Contact number Clive.tunbridge@maracom.co.uk

70 70 MJ Ferguson are an established and experienced SME that specialise in delivering Facilities Management and Construction services across the UK. Our approach to service delivery is defined by our commitment to our clients and achieving excellence. We offer accessible leadership and each of our services are delivered by technical experts and recognised professionals. We are experts in compliance as evidenced by a multitude of industry specific accreditations, including but not limited to: ISO 9001, ISO and OHSAS Our service delivery includes: Total Facilities Management The full range of hard and soft services including cleaning where we have a dedicated business unit. Project Management and Construction All aspects of project management including new build construction, refurbishment, lifecycle management and office fit outs. James Mollen Contact number or JMollen@MJFerguson.co.uk

71 71 Norland is a leading provider of Hard Services led Facilities Management and support services, working with many hospitals and leading healthcare facilities throughout the UK. Our robust working practices adhere to all the HTM and HBN guidance which enables us to fully understand the stringent criteria in terms of comfort, safety, technical solutions, regulatory compliance, sustainability and security for managing a hospital. It is our ethos to work in partnership with our valued customers to create the best possible environment with a best in class service. In doing so, we fulfil critical assurance objectives to ensure current and future use of the facilities. Since December 2013 Norland became part of the CBRE Group, the world s largest commercial property services and investment company James Brennan Contact number james.brennan@cbre.com

72 72 Norwood Electrical (UK) Ltd was established in 1999 and is a family run business. Working with NHS, Mental Health, Foundation and Primary Care Trusts for over 15 years, the company understands every Hospital has its own individual needs and requirements. With dedicated teams of directly employed engineers, field managers and senior management teams, the company provides a first class service in carrying out portable appliance and fixed wire testing to current regulations and legislation. The company has a very impressive longstanding customer relationship which has been built up off the back of our customer service based on the level of quality and care we deliver. Jonathan Basford Contact number Jonathan.basford@norwooduk.com

73 73 NRS Healthcare has a successful record of providing rehabilitation equipment services. We are an end to end product & outsourced service provider that operates through our interlinked divisions: Service & Maintenance Division provides service and maintenance to complex electro-mechanical equipment on a planned preventative basis and on an emergency call out basis. ICES Division - is the largest UK Provider of Integrated Community Equipment Services delivering 15 ICES services in England and Wales. Our ICES Division provides Local Authorities and their healthcare professionals with an individually tailored and localised equipment loan service. Product Division- Our catalogue supply business to Equipment Loan Stores and private individuals both in the UK and overseas, offering products from a comprehensive range of over 3,000 daily living aids. Wheelchair Division - has worked in partnership with the NHS for over 30 years. NRS manages 7 Wheelchair Service Centres on behalf of 17 NHS Trusts providing delivery, collection, repair & maintenance capability to over 150,000 Wheelchair Users. NRS is fully focused on delivering a caring, empathetic and ethical service to meet the needs of those who rely on our equipment, aids for daily living, wheelchairs and adaptations. Contact number Paul Cairns contracts@nrs-uk.co.uk

74 74 OpenView Security Solutions Ltd was incorporated 15 years ago as Cartel Security Systems Ltd. The company has now grown over the past 10 years by both acquisition and organic growth forming the OpenView Group of companies. The company changed its company registered name May 2012 to OpenView Security Solutions Limited with the group convergence in August OpenView is a specialist electronic security systems integrator specialising in the design, installation and maintenance of Door Entry Systems, CCTV (Town Centre and Estate Based), Access Control, Fire & Intruder Alarms, Warden Call, IRS, SATV, Control Rooms and Integrated Systems, electrical works and associated carpentry and builders works. The Directors and staff have first rate experience with all types of Access Control, CCTV, Door Entry, Fire & Intruder Alarm, Transmission and Network Systems, CCTV /Access /Intruder /Electrical industry over the last 25 years working within the local authority and NHS organisations.. OpenView is committed to developing and maintaining closer working relationships with both customers and suppliers through strategic alliances and partnering agreements. These agreements are part of the company's stated objectives and provide a vehicle for the provision of high quality services, shared benefits and added value. Terry Cox Contact number terry.cox@openviewgroup.com

75 75 OPUS Building Services Ltd is a specialist Mechanical & Electrical Engineering Building Services Company. We specialise in Plumbing, Heating and Ventilation, Lighting, Power and Data covering all building service requirements including Medical Gas Services. Work packages range covers Design, Installations, Coordination, management, Testing and Commissioning, Repair and Maintenance Services. OPUS operates throughout the UK in a wide range of both public and private sectors for New Build and Refurbishment projects; however we have exceptional knowledge within the health sector from ward refurbishment to installation of cardio machines and theatre installation package management. We understand that the healthcare delivery differs from typical contract works and that staff, patients and visitors experience is at the heart of what we are endeavoring to achieve. Our understanding and knowledge will derive efficiencies by having a clear understanding of the works and impact of service alterations. Our People are rated as experienced of engineers, electricians, data engineers, heating engineers, medical gas engineers and plumbers within the industry. It is not an individual in OPUS that delivers, it is the team! Steve Batey Contact number or steve@batey@opusbsl.co.uk

76 76 P&R Installation Company was founded in 1977 and since this time it has expanded its areas of expertise to cover all aspects of: Servicing and Maintenance and Repair of domestic and commercial heating systems Responsive Repairs, Voids, Planned & Cyclical Maintenance Mechanical, Electrical and Fabric Maintenance Services Service, maintenance and planned replacements of electrical services 24/7, 365 days Responsive Repairs including out of hours Supply and Installation of Kitchen and Bathrooms Void Refurbishment Works Installation & Maintenance of Central Heating Systems Plumbing & Drainage works Water Hygiene Works Electrical & Mechanical Services General Building Works P&R now looks after over 25,000 domestic and commercial properties covering the whole of the south east of England. Despite the company s significant growth over the past few years P&R remains a family run business which prides itself on the service it provides to its many customers and understands that the journey of our customers remains at the forefront of all we do. Contact number Neil Hillier Neil.hillier@pandr.com

77 77 Quantec is a service providers for the provision of electrical safety testing. We offer a full service for electrical safety testing throughout the UK providing the following services: Fixed wire electrical test & inspection Electrical Installation Condition Reports (EICR) Portable Appliance Testing Thermal Imaging Electrical Load & Energy Surveys Associated rectification works for the above. At Quantec we pride ourselves in offering a bespoke service which includes a comprehensive report, full schematic drawings for all EICR s completed along with updated circuit charts. For all of the services we offer, reports are available via a secure online server. This system allows you to track the progress of all works from placing the order to completion. Once sites are complete, reports are uploaded onto this system to allow you to view online or print a hard copy. We also have a full technical team available to all of our clients, on hand as required to provide advice on all aspects of your electrical installations. Ian Clatworthy Contact number or Ian.clatworthy@quantectest.co.uk

78 78 We are an established company providing automatic and facade doors we offer a complete supply/installation/project management service so you get: Reliability First class service and prompt support to help you achieve your specific objectives Security - Being part of the Record Group means that you get financial security and peace of mind Quality ISO9001 accreditation, Swiss design and in-house manufacturing here in the UK, means that you get high quality products as well as local support Capability - More than 50 years industry experience and an excellent track record on previous projects Flexibility - Ability to value engineer and propose cost-effective alternatives Paul Williamson Contact number Paul.williamson@record247.co.uk

79 79 Contact number RGE Services is a dynamic and innovative electrical services company with values ingrained in successfully providing services to the Public Sector. Founded in 1985, we now offer our clients the full spectrum of services and technical expertise. Our core activities include: Responsive & reactive repair including 24/7 response Planned & cyclical maintenance Design, installation and commissioning Regeneration, upgrade and improvement projects Our scope of service includes: Electrical installations & equipment Fire detection systems & equipment Lighting emergency, communal, estate & sports CCTV, door entry and access control systems Fixed & portable appliance testing Lightning protection Clients can be assured of high quality service as we are fully accredited with the following regulatory bodies: NICEIC SSAIB BAFE CHAS Constructionline EXOR FORS Our Quality, Health & Safety and Environmental Management Systems are UKAS approved to: ISO 9001:2008 ISO 14001:2004 ISO:18001:2007:OHSAS We carry out Enhanced Disclosure Barring Service checks on ALL engineers Robert Watkins rob@rgeservices.co.uk

80 80 Rubax Lifts is a long established independent national lift engineering companies in the UK (incorporated 1980). We offer fully comprehensive lift design, build and refurbishment to accommodate building requirements as well as 24/7 365 maintenance, call-out and repair contracts. Offering nationwide cover, our customer service operation employs a strong team of highly experienced field service engineers. Typically involved in over 30 major lift projects each year ranging from robust goods lifts through to scenic passenger lifts, our scope and experience of activities include:- Lift design, installation, refurbishment, modernization, repair and contract maintenance of traction, hydraulic and motor roomless lifts in hi/low rise local authority residential buildings, commercial buildings, shopping centres, hospitals, universities and care homes. Our maintenance portfolio includes a range of contracts including comprehensive, intermediate, basic, and Client specified service levels. Steve Short Contact number steves@rubax.co.uk

81 81 Rydon Maintenance, registered in 1997, is a hard facilities management (FM) and refurbishment provider to NHS organisations, housing associations, local authorities and the education sector. It is a wholly owned subsidiary of Rydon Group Limited, with established bases in the South West (Bristol), South East (Dartford and Forest Row) and the North West (Preston) regions. Our Hard Facilities Management stream s areas of operation include: Planned Preventative Maintenance Reactive repairs 24/7 Helpdesk Service Energy Management Grounds & Gardens Pest Control Life Cycle works Capital/Project works Void unit upgrades Refurbishment project works KPI-based performance We provide a bespoke delivery package depending on the needs of each partner and operate under a variety of formal terms of agreement including bespoke partnering agreements PFI, LIFT, and schedules of rates, by time and materials or on a quotation basis. We maintain over 300 buildings for 20 NHS Trusts and in addition we provide high quality maintenance services to educational facilities and social housing landlords throughout the London and the South East of England, where we currently maintain over 30,000 homes. Jonathan Rowland Contact number jrowland@rydon.co.uk

82 82 SHJ Hospital Pipelines Ltd is a leading supplier of Piped Medical Gas Systems, Solutions & Services in the UK in remote monitoring and energy-saving technologies. We invest heavily in R&D to remain at the forefront of our industry. We have worked with NHS Hospital Trusts and the private sector across the UK for over 40 years, designing, installing and maintaining a wide range of medical gas systems. All work is carried out by our highly experienced team of dedicated and competent professionals. We are committed to and consistently deliver the highest standards of care and support for our customers. A well-maintained medical gas pipeline system ensures peace of mind. SHJ offers a range of maintenance services to clients, including fully-inclusive, planned preventative and reactive options. Maintenance is always carried out by fully trained and competent SHJ staff (CP), in accordance with the requirements of HTM 02-01, relevant Codes of Practice and to accepted industry standards. All materials used are consistent with those used in the initial installation, and installed in accordance with the manufacturers' instructions. When you opt for our on-call service, we commit to a prompt response and consistently meet or beat expectations. Malcolm Thompson Contact number Malcolm.thompson@shj.co.uk

83 83 T&P Fire Limited is a specialist Fire Protection Company offering design, servicing, maintenance, installation and commissioning of fire alarm systems, emergency lighting, door entry, warden call systems, portable and fixed extinguisher systems, fire training and fire risk assessment. Our services are offered nationwide. Chris K James Contact number chris.james@tpfire.co.uk

84 84 Temple Lifts, founded in 1989 is a privately owned and independent, our artisan expertise is in caring for wide and diverse ranges of lift equipment within property portfolios and buildings with a variety of different lift manufacturers / types. Temple specialises in servicing mid-rise lift equipment of all makes in geographically spread client portfolio sizes of up to 350 units. We are a proven supplier for similar services on 5,000 lifts nationally and undertake capital works to around 100 lifts per annum. Temple is a top 10 lift service market provider in the UK with circa 15m sales pa and over 25 years experience. Our ethos is Serving Clients with Lifts rather than just servicing lifts. We look after the statutory and compliance duties of our clients for their lifts with flexible administration and planned service delivery. Plus timely communication and response and closeout on issues that supports our clients business operations. We always try hard to ensure the safe and continuous use of your lift assets Barry Harden Contact number barry.harden@templelifts.com

85 85 At Deritend, we specialise in maintaining, repairing and replacing business critical industrial equipment, such as motors, pumps, gearboxes, fans, electronic controls and pipework systems. In addition, we are able to offer a comprehensive range of machining, fabrication, metal spraying, condition monitoring and Induction repairs; these include the service, repair and maintenance of all types of mains, medium and high frequency induction melting and heating furnaces and ancillary equipment. Deritend has also successfully operated branch led, site based M & E teams for over 10 years. Utilising experienced, qualified, project management staff from conception to completion, we offer full project lifecycle management in accordance with project needs. We can provide assistance with everything from development to handover and closure to help projects proceed with efficiency and cost-effectiveness. Excellent management can help to avoid delays, overruns and save valuable time and money, whilst ensuring that your project is completed on time and on budget. We also give every project we take on our full attention by assigning it a dedicated projects manager. With flexibility in mind, our services can be tailored around individual client requirements; this includes a 24hr breakdown service, a nationwide same day collection and delivery service. Suzanne Le Grand Contact number slegrand@deritend.co.uk

86 86 Total Control is a family run independent BMS controls specialist in Tonbridge, Kent. We employ 85 people and turnover 10m with an impeccable trading and credit record. Since our inception in 1987 we ve made every effort to become a trusted provider of all things BMS. We are a BACnet, Trend, Siemens, Honeywell and Alerton systems specialist. We do not sub-contract our BMS services, all the expertise comes from within our own team, including a dedicated NICEIC install team and control panel workshop With our Projects, Maintenance and Energy divisions we offer the building owner, tenant, designer or contractor all aspects of a modern, efficient Building Energy Management Control System. Total Control offers the complete range of BMS Bureau services. We have a dedicated call centre which is manned 24 hrs a day 365 days a year by capable and competent engineers. As part of our monitoring programme we offer to provide an alarm escalation service whereby pre-specified alarms can escalated accordingly. We provide this cover on a 24/7 or normal working hours basis, depending on the service level selected. We can also offer bespoke packages to suit, including remote access dial in and 4 hour response times. Tim Ward Contact number tim.ward@total-control.co.uk

87 87 Trinity Fire & Security Systems Ltd was established in 1997, and has since grown to become an independent specialist Fire & Security system suppliers, installers and maintainers in the UK. The company s success has been achieved on a solid foundation of in-house expertise, reliability of service and an ethos of providing first-class service delivery to our clients. Trinity has continually invested in the diversity of the services we provide through the continued development of our specialist technical workforce, with expertise in the following fields: fire alarm systems, voice alarm and public address, gas suppression, fire telephones, disabled refuge, portable fire extinguishers, remote monitoring, site wide graphics (including 3D systems), emergency lighting, CCTV, intruder alarms, door entry, access control, security alarms, DDA systems, induction loop systems, video analytics, training and life safety & security maintenance/asset management. With a portfolio of over 5,000 contracts across Public and Private sectors, Trinity are a competitive and experienced provider in Fire & Security solutions, holding numerous industry-related third party accreditations such as LPS1014 & BAFE for Fire Alarm systems and NSI Nacoss Gold for Security. Trinity offer a national service via 8 regional offices throughout the UK. Pete Bartlett Contact number or Pete.bartlett@trinitypro.co.uk

88 88 Trios Compliance Ltd is the compliance and M&E/HVAC arm of TriosGroup Plc. The group is a multiservice, national provider of property and facilities solutions, formed by the amalgamation of three established specialist service companies, each offering technical expertise in their respective fields. Legal & Statutory Compliance Trios Compliance understands how important it is for your business to have a partner you can rely on to maintain your property and make it legally compliant. We provide a comprehensive service to ensure legal compliance and maintain the integrity of your buildings, whether you require a planned programme of compliance or urgent help with an unexpected M&E problem. We offer integrated solutions for compliance and maintenance services for regional and national multi-site businesses. Services include electrical, gas, air conditioning, plumbing, fire and building services. By listening to our clients individual needs, we provide a bespoke and uncomplicated service which offers complete support 24 hours a day, 365 days a year. Rob Marriott Contact number rob.marriott@triosgroup.co.uk

89 89 Vectair Environmental was established in 1993 and provides Building Managers and Operators with a professional and pro-active service to ensure compliance with ever increasing Health and Safety legislation. The Company has a continual market identification and service development programme covering Health and Safety Management, Air and Water systems and Built Environment applications. Vectair Environmental offers the combined skills of Building Services Consultants, Occupational Hygienists and Project Managers. Built Environment - Water Surveys and risk assessment of building water systems Water sampling and analysis. Ongoing maintenance, monitoring, audit and record keeping Cleaning and disinfection of water storage tanks and whole systems Refurbishment, upgrading and replacement of water storage tanks Built Environment Air Surveys and Risk Assessment of air conditioning, ventilation and extract systems Surface contamination analysis. Ongoing monitoring, auditing and treatment Indoor Air Quality Surveys Ongoing air quality assessment and testing Air conditioning and ventilation plant cleaning and disinfection Supply and extract ductwork cleaning Workplace Health Health and Safety Audits COSHH assessments and consultancy Local Exhaust ventilation (LEV) surveys and testing Sick Building Syndrome investigations Mark Corr Contact number clients@vectair.com

90 90 Veriserv operates nationally helping businesses in the public and private sector ensure their workplace meets electrical, fire, security and mechanical compliance standards for new and existing installations. We are fully accredited and guarantee that work will be carried out in accordance with all regulatory standards and that your compliance needs will be met, giving you peace of mind and removing the risk from your business without the hassle of dealing with multiple companies As well as offering compliance services we also install and maintain fire and security systems, install disabled refuges, small and remedial electrical works and more. Electrical Compliance Services Portable Appliance inspection testing and repair Fixed wire inspection, testing, installation, maintenance, repair Emergency light inspection, testing, installation, maintenance, repair, Electrical contracting, Thermographic Surveys, Energy usage Analysis Fire alarm inspection, testing, design, installation, commissioning, maintenance and repair. Alarm inspection, testing, design, installation, commissioning, maintenance and repair. DDA inspection, testing, design, installation, commissioning, maintenance and repair. Security Installation inspection, testing, design, installation, commissioning, maintenance and repair. CCTV inspection, testing, design, installation, commissioning, maintenance and repair. Iain Challinor Contact number