Reliable Service Support Program

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Muriel Garrison
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1 2015 Japan Technology Summit Yokohama, September 9-10 Reliable Service Support Program David Higgins, Director Marine

3 Scope of Service Management of on-boarded system during all its lifecycle Support 24x7 on call Global LNGC Remote Support On board attendance for emergency or resolution at next port Management of parts and services delivery for Vessels under Contract Dry Docks Services Management of Claims (parts and services delivery) for Vessels within the warranty period Remote Connection to vessel system for System Health Checks (preventive) Remote Connection to vessel system for crew assistance Long term follow-up by vessel (asset capitalization for owner and charterer) System adaptation to new regulations Honeywell International All Rights Reserved

60 Minutes Maximum to get help from an Engineer Resolution Plan by: Phone / email

6 Call Centre & Support Centre 24/7 Call center for escalation support 3 Escalation Levels 4 Levels of emergency evaluated regarding the issue Critical High Medium Low 60 Minutes Maximum to get help from an Engineer Resolution Plan by: Phone / Remote Connection On board attendance Honeywell International All Rights Reserved

Remote Connectivity Objectives System Checks Remote

Extend Asset Life Reduce Cost Protect People, Assets

Reduce Cost Maximize asset availability with remote

8 Remote Connectivity Objectives System Checks Remote Diagnostic Expertise Assistance Improve Availability Extend Asset Life Reduce Cost Protect People, Assets & Processes Improve Performance Improve Performance Reduce Cost Maximize asset availability with remote connection Honeywell International All Rights Reserved

9 Expertise Collaboration Remote connectivity provide a share point where different makers can collaborate all together We support you wherever you are remotely covered Honeywell International All Rights Reserved

11 Parts Management P1 Stock Priority 1 Dedicated to customer Located on board Honeywell owned Supports a non-redundant process or business critical part P2 Stock Priority 2 Centralized location Shared by multiple customers Honeywell owned Support a redundant or less critical part The right part in the right place at the right time! Honeywell International All Rights Reserved

12 Parts Logistic Supply Chain Customers Warehouse Suppliers Benefits Lower Cost than purchasing additional on-site spares Correct Part is always available when needed No Parts Obsolescence Risk arising from installed system changes Outsourced - No customer inventory ownership - Full 12 MoAnths warranty on parts withdrawn from P1 - Save time by using simple parts ordering process - Fast and predictable delivery time Honeywell International All Rights Reserved

Fast Pick, Pack and Delivery Customer 1 hrs 1 hrs 24-48 hrs Customer Whareouse Order Receipt Affiliate order Entry Pick & Pack Request

13 Fast Pick, Pack and Delivery Customer 1 hrs 1 hrs hrs Customer Whareouse Order Receipt Affiliate order Entry Pick & Pack Request for Replenishment Order Entry Shipping Delivered to the Agent at the requested port Honeywell International All Rights Reserved

Honeywell Evolution Vision Delivering continuous evolution

modernization Protects intellectual property and capital

technology upgrades when needed Committed to Protecting Your

15 Honeywell Evolution Vision Delivering continuous evolution for 40+ years Keeps your reliable system running longer with modernization Protects intellectual property and capital investments Provides services support for small incremental technology upgrades when needed Committed to Protecting Your Automation Investments Honeywell International All Rights Reserved

Evolution Continuation 2014-2017 2014 2017

17 Continuous System Evolution US PCUS GUS ES-T ACE ESV-T HM/AM LCN FTE (H)PM NIM ENB ENIM EUCN EHP M SM FSC SM Triconex UCN LM TCMI (future) ELMM and Compliance between Generations C Honeywell International All Rights Reserved

19 LNG Carrier Support and Service Global Coordination Team Dedicated Global LNGC Service Team Additional on-demand support by Service teams around the world Meet our customers' needs, wherever they are Honeywell International All Rights Reserved

Reduce Human error factors using training ISO

on demand in any location as requested by

20 Reduce Human error factors using training ISO certified training center in many countries, with dedicated trainers and simulation system Trainings can also be done on demand in any location as requested by customer Honeywell International All Rights Reserved

How will Honeywell LNGC service help you?

23 How will Honeywell LNGC service help you? Options to Consider when Modernizing Refresh Incremental Migration Respond to Market Volatility Optimize What to Produce, Where, When, at What Price Rip and Replace Honeywell International All Rights Reserved

24 Migrate / extend investment in aging assets Can you accurately predict technology changes into the future? LCM will ensure your system is fully supported and technologically up-todate now, as well as into the future: Single, multiyear service support agreement that is based on Customer s Site Needs Predictability, with locked in pricing on spare parts, support contracts, and migration/upgrade kits Reduced risk and increased reliability via guaranteed maintenance Obsolescence Protection Honeywell International All Rights Reserved

25 LifeCycle Management LCM Management is for maintaining & upgrading customers installed systems Refresh Electronics (switch, screens, processor, interfaces) Refresh Workstations Refresh Servers Migrate HMI Migrate Controllers Modernization with LifeCycle Management Honeywell International All Rights Reserved

Atanas Anev 27 September 2017 INCREMENTAL MODERNIZATION WITH EHPM SOLUTIONS

Atanas Anev 27 September 2017 INCREMENTAL MODERNIZATION WITH EHPM SOLUTIONS Today s Business Challenges for Process Industries Automation Challenges: Hardware/Software obsolescence Increased maintenance