INSTRUCTIONS FOR COMPLETING THE BUILDING EMERGENCY PLAN (BEP) TEMPLATE

Transcription

1 INSTRUCTIONS FOR COMPLETING THE BUILDING EMERGENCY PLAN (BEP) TEMPLATE The Building Emergency Plan (BEP) template was created by the EMU Emergency Management Office. The BEP is a tool to identify the specifics of your building and provide information for your occupants and first responders. If you need assistance or have any questions contact: EMU Emergency Management Office emergency.management@emich.edu INSTRUCTIONS Enter your building s specific information into the corresponding text form fields (i.e. ) by using the mouse pointer (double click on the text form field) or use the "Tab" key to navigate to the next field. The entire field will then become highlighted and you can start typing the requested information as normal text. Do not worry about any default instructional text that may already be in the form fields, it will disappear when you start typing in new information. Some of the information requested may not be available or necessary for your building; please enter not applicable if something doesn t apply to you. Similarly, you may know of additional information in your building that would be of assistance to occupants and emergency personnel in an emergency such as chemicals, research, etc., please include this information. Please feel free to adapt this document and any additional information that makes your BEP more effective! After you have completed your Building Emergency Plan (BEP), and it has been reviewed by the building administrator and other essential people in your building, please a copy to EMU Emergency Management at emergency.management@emich.edu for final review and distribution. The next step is to put the program into action. Distribute the BEP to appropriate members of your building and train and practice. EMU Emergency Management is available to help you with the BEP, training or any other emergency management issue. Please don t hesitate to contact us for help.

2 BUILDING EMERGENCY PLAN Prepared By: Date Revised: 3/1/2010 THIS DOCUMENT MAY CONTAIN SENSITIVE INFORMATION. FOR INTERNAL DISTRIBUTION ONLY.

3 TABLE OF CONTENTS Section I: Section II: Section III: Section IV: Section V: Section VI: Plan Development and Validation Your Building Emergency Plan 1. Introduction 2. Responsibilities 3. BEP Requirements 4. Training 5. Personal Safety Building Information 1. Building Administrator and Alternates Contact Information 2. C-CERT Members 3. Building Description 4. Building Departments 5. Building Critical Operation 6. Building Alarms 7. Building Custodial/Grounds and Facility Maintenance Emergency Procedures 1. Emergency Contacts 2. EMU Emergency Alert Notification System Evacuation 1. Evacuation Policy 2. General Evacuation Procedures 3. Building Specific Evacuation Procedures 4. Designated Meeting Area Locations (DMA) 5. Evacuation Guidelines for People with Special Needs and Those Who Assist Them Shelter In Place 1. Types 2. When to Shelter in Place 3. Procedures 4. Building Specific Shelter In Place Procedures and Locations Appendices Appendix A: Appendix B: Appendix C: Appendix D: Appendix E: Appendix F: Acronyms and Term Definitions Fire and Tornado Drill Log Bomb Threat Response Protocols Suspicious Letter or Package Hazardous Materials Procedures for Persons with Special Needs and Those Who Assist Them Building Schematics Attachments Attachment 1: Emergency Response Flipchart

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5 SECTION I: PLAN DEVELOPMENT AND VALIDATION 1. Each EMU campus building must have a Building Emergency Plan (BEP) that provides procedures for use during emergency incidents. The Building Administrator or an individual designated by the administrator will develop the BEP and upon completion submit it to the EMU Emergency Management Office for review, distribution to response departments, and retention. 2. Once the plan is developed, it is to be reviewed and/or revised at least annually by June 30 th or following any training, drill, exercise, or incident where the after action discussion identifies corrective actions. Please forward a copy of the revised plan to EMU Emergency Management. 3. If there are no significant changes that warrant a BEP revision, document the annual review below. Mail or fax to a copy of this completed page to the EMU Emergency Management Office. 4. If you have any questions about this plan, please contact your building administrator or EMU Emergency Management at This BEP has been developed, revised or reviewed by the following individuals: Building Name Type of Review Initial Submission Annual Update Prepared by: 3/1/2010 Building Administrator or designee (name & title) Date Reviewed by: 3/1/2010 EMU Emergency Management Office (name & title) Date *The above names constitute a digital signature. For Internal Use Only Sensitive Information 1

6 SECTION II: YOUR BUILDING EMERGENCY PLAN INTRODUCTION The Building Emergency Plan is designed to provide students, faculty, staff and visitors basic emergency response information, to include shelter-in-place and building evacuation, for natural and human-made events. The BEP provides critical information that each individual needs to be familiar with when there is an emergency in the building. All building occupants need to review, understand, and practice their Building Emergency Plan (BEP) information and procedures, including emergency alerting, notification, evacuation, and shelter-in-place procedures. As a member of the Eastern Michigan University campus community, you should also be familiar with the EMU Emergency Response Procedures. This document describes the specific procedures to follow for a variety of emergency situations. A flipchart version of the procedures is available electronically at: RESPONSIBILITIES 1. Physical Plant Director or designated representative a) Appoint the building administrator or a designated representative to develop, coordinate, and distribute to building residents the BEP. 2. BEP Lead (building administrator or an individual designated by the Physical Plant Director) b) Prepare, coordinate, and distribute the BEP to building occupants. c) Review the plan prior to submission to the EMU Emergency Management Office. d) Reviewed and/or revised the plan at least annually by June 30 th or following any training, drill, exercise, or incident where the after action discussion identifies corrective actions. e) Ensure the BEP is readily available and used during emergency incidents. f) List all Critical Operations 1 in the BEP for first responder reference and use. g) Report to designated meeting area (DMA) and conduct initial accountability of all evacuated personnel. h) Collect and provide essential information to emergency personnel (e.g. location of incident, persons in building, special hazards, persons with special needs, etc.). i) Develop additional building specific information that makes the BEP more effective (e.g. procedures for special need occupants, evacuation maps, emergency assembly area, etc.). 1 See Appendix A for definition. For Internal Use Only Sensitive Information 2

7 3. Building Occupants a) Know the evacuation routes and Designated Meeting Area (DMA) locations. b) Participate in regularly scheduled drills. c) All building occupants must be familiar with the BEP. If you have any questions, contact your building administrator, building safety coordinator or the EMU Emergency Management Office Keep the following in mind as you review this document: Be familiar with: EMU Emergency Alert Systems When and how to evacuate the building. Evacuation routes, exit points, and location to report for roll call after evacuating the building. Locations of emergency materials (emergency flipchart, etc.) and equipment that may be needed in an emergency such as emergency telephones and fire pull alarms. Proper procedures for notifying emergency responders about an emergency in the building or work area. Additional building specific procedures and requirements. BEP REQUIREMENTS 1. The BEP needs to be reviewed at least annually by June 30 th or following any training, drill, exercise, or incident where the after action discussion identifies corrective actions. The EMU Emergency Management Office will also review the BEP, and maintain a copy for availability to response agencies as needed. 2. The BEP must be tested annually through a drill to validate procedures and to ensure building occupant familiarity with the procedures. The drill should be based on a simulated emergency event that highlights an identified element of the procedure to be tested (Evacuation, Shelter in place, etc.). Following any scheduled or actual event, an after action discussion should be held to identify lessons learned and corrective actions. The Emergency Management Office is available to assist in exercise development and after-action reporting. 3. Training is an integral part of the safety and preparedness program for your building. It is the responsibility of each building administrator to ensure all occupants are trained or made aware of the Building Emergency Plan for the building(s) they occupy on an annual basis. TRAINING For Internal Use Only Sensitive Information 3

8 EMU offers training related to emergency preparedness. Building Administrators and alternates are strongly encouraged to join the Campus Community Emergency Response Team (C-CERT). At minimum, it is also strongly recommended that they take the Federal Emergency Management Agency Independent Study courses IS 100.HE, IS200a, IS 700a, and IS 800b. All Independent Study course are available at The EMU Emergency Management Office can also help with arranging classroom delivery of these courses. PERSONAL SAFETY An emergency can happen at any time. Some emergencies give warning like a storm preceding a flood. Others, like earthquakes, utility failures, and explosions give no warning. Once an emergency takes place, the time to prepare is gone and it is time to respond and cope with the aftermath. Take time to examine what you can do to prepare by visiting and These sites provide information for children, adults, and businesses on how to be prepared for an emergency by helping you to prepare, plan, and be informed. Make sure that you have done the following: I have signed up for EMU Emergency Text Alerts so I can be notified in case of an emergency. I have programmed the EMU Police Department s phone number, , into my cell phone so I can call them quickly in case of emergency. My roommates, co-workers and/or close friends know how to contact my parents or other emergency contacts. I know more than one way to get out of every building where I live, work or have classes. I know where to shelter in case of severe weather such as a tornado. I know the staff for my building, including my building administrator and other staff in case there is an emergency or other problem. I have an emergency kit that includes a flashlight, a radio (and fresh batteries), nonperishable food, a first aid kit, and other items. EMU Emergency Management is available to help you prepare a personal or family disaster kit, emergency plan, train you in disaster preparedness, and more. Call for assistance. EMU University Health Services can help you prepare for medical emergencies. Contact UHS at For Internal Use Only Sensitive Information 4

9 EMU Health and Safety can help you to identify potential workplace hazards and guide you in creating a safe work environment. Contact EHS at EMU Public Safety is available to provide assistance and safety training. Contact DPS at SECTION III: BUILDING INFORMATION For Internal Use Only Sensitive Information 5

10 1. BUILDING ADMINISTRATOR & ALTERNATE BUILDING ADMINISTRATOR Building Name Campus Address Building Administrator Campus Map Building Numerical Index # Contact Information Alternate Building Contact Contact Information Alternate Building Contact Contact Information Campus Phone Mobile Phone Fax Campus Phone Mobile Phone Fax Campus Phone Mobile Phone Fax 1. C-CERT MEMBERS For Internal Use Only Sensitive Information 6

11 Please identify the C-CERT Members in your building and their contact information. Emergency Management can provide this information as needed. C-CERT Zone: Name Campus Address Work Phone 2. BUILDING DESCRIPTION Provide a brief description of the building (i.e. number of floors, use, capacity, etc.) 3. BUILDING DEPARTMENTS Department Safety Coordinator Phone Building Room 4. BUILDING CRITICAL OPERATIONS Operation Room Department Responsible Person Phone 5. BUILDING ALARMS Type of Alarm Description Response Action 6. CUSTODIAL/GROUNDS & FACILITIES MAINTENANCE For Internal Use Only Sensitive Information 7

12 Indicate who provides custodial services to your building along with contact information. A schedule of custodial services in this building may be obtained by contacting Physical Plant at (734) Service Name Phone Number For Internal Use Only Sensitive Information 8

13 SECTION IV: EMERGENCY PROCEDURES 1. EMERGENCY CONTACTS 1. During any emergency, immediately dial from any campus telephone or from a cell phone. 2. Building Administrator phone number: 3. Public Safety: EMU Police Department Closest urgent care facility: St. Joseph Mercy Hospital 5301 McAuley Drive Ypsilanti, MI University Health Services: Emergency Management: Health and Safety Office: Physical Plant: University Communications: EMU Switchboard: EMU EMERGENCY NOTIFICATION AND ALERT SYSTEMS EMU is a large and diverse institution, and people move about campus freely. Despite advances in communication, there is no way to reach everyone instantly with a single message. However, the multi-layered approaches we have in place will help spread the word quickly. The following communication methods make up the University s Emergency Communication Plan: Tornado Warning Sirens (Shelter-In-Place at lowest level of building). Shelter in place means seeking immediate shelter inside a building or University residence. This course of action may need to be taken during a tornado, earthquake, release of hazardous materials in the outside air, or a civil disturbance. When you hear the sirens immediately go inside a building to a safe location and use all communication means available to find out more details about the emergency. Remain in place until police, fire, or other emergency response personnel provide additional guidance or tell you it is safe to leave. Outdoor Speaker System (Follow the directions given) Fire Alarms mean to immediately evacuate the building and proceed to your Designated Meeting Area. Never assume a fire alarm is a false alarm! Every employee should know the location of fire extinguishers, fire alarm pull stations, exits and the building s Designated Meeting Area (DMA). The first person to spot a fire should activate the building's alarm system. Employees should remain at the DMA until they are released or told it is safe to re-enter the building by emergency personnel. For Internal Use Only Sensitive Information 9

14 EMU Text Alerts (Follow direction given) o It is highly recommended that all Eastern Michigan University faculty, staff and students sign up to receive an emergency notification text message. For more information, go to: Eagle Mail. An may be sent to all people with an emich.edu address. o Building Administrators will receive the Mass notification. They may receive a second e mail that may instruct them to forward information on to others in the building or go to offices or departments in person. They also may instructed post signs on doors or in hallways. The EMU home page is the focal point of the most complete information about campus-related emergencies. University Housing personnel will activate their procedures to alert people in individual halls via their resident assistants, phones, and signage. University Communications personnel will work with the news media radio, TV, newspapers, and Internet. WEMU (89.1 FM) will broadcast emergency information on the radio. REMEMBER, WHEN YOU HEAR: TORNADO WARNING SIRENS: immediately seek shelter (Shelter-In-Place) in a safe location within the building FIRE ALARMS: immediately evacuate the building and move to the designated meeting area ALL OTHER ALERTS: follow the directions given In all cases, you should get additional clarifying information by all possible means EMU Homepage, text, radio, , etc. For Internal Use Only Sensitive Information 10

15 SECTION V: EVACUATION 1. EVACUATION POLICY EMU policy requires immediate evacuation when any fire alarm sounds within a building. All faculty, staff, students and any other individuals within the building must immediately depart the building using designated exit routes if safe. a. Departments are responsible to ensure that all people in their building are aware of exit routes and the location of their building s Designated Meeting Areas (DMA.) b. All building occupants will follow instructions relevant to public safety issued by the building administrator or emergency personnel. 2. GENERAL EVACUATION PROCEDURES If you hear the fire alarm or are instructed to leave the building: a. Immediately leave the building. Tell others to evacuate. b. No one can remain inside a building when an evacuation is in progress. Classes in session must evacuate. c. When you evacuate, take your keys, coat, purse and any other easily accessible critical personal items with you to the Designated Meeting Area. However, if these items are located on another floor or in another room, evacuate without these items. d. Walk calmly, but quickly, to the nearest emergency exit. e. If you are involved with hazardous research or doing a dangerous procedure, immediately shut down operations that could create additional hazards if left unattended. Evacuate as soon as possible. Inform the building administrator of any potential hazards related to the operation or project. f. Close doors as rooms are vacated. g. Keep to the right side of corridors and stairwells as you exit. h. Use stairways only. Do not use elevators. i. Assist those who need help, but do not put yourself at risk attempting to rescue trapped or injured victims. Note location of trapped and injured victims and notify emergency personnel. j. Proceed directly to the DMA. Stay away from the immediate area near the building you evacuated. k. Remain in the DMA until roll is taken and instructions are given. l. Do not re-enter the building until emergency personnel give the All Clear instruction. 3. BUILDING SPECIFIC EVACUATION PROCEDURES Provide the specific procedures for evacuating this building. (i.e. routes, areas to avoid, etc.) For Internal Use Only Sensitive Information 11

16 4. DESIGNATED MEETING AREA LOCATION Select two (2) areas to be the Designated Meetings Areas during an evacuation. They should be at least 150 feet away. The primary should be outdoors and the secondary should be indoors in case of inclement weather. Emergency Management will asssist you. 5. EVACUATION GUIDELINES FOR PEOPLE WITH SPECIAL NEEDS AND THOSE WHO ASSIST THEM a. Only attempt an emergency evacuation if you have had emergency assistance training or the person is in immediate danger and cannot wait for emergency services personnel. b. Always ask how you can help before attempting any emergency assistance evacuation. Ask how he or she can best be assisted or moved, and whether there are any special considerations or items that need to come with the person. c. If unable to evacuate, people with special needs are to shelter in place in a Designated Area of Refuge and wait for emergency personnel. The Designated Areas of Refuge are stairwells unless a different location is listed for this building. Be sure to let someone know your location and condition and wait for help. DO NOT USE ELEVATORS! d. Check on people with special needs during an evacuation. A buddy system, in which people with disabilities arrange for volunteers (co-workers) to alert and assist them in an emergency is recommended. e. In coordination with the Incident Commander, emergency personnel, after reviewing information provided by the building administrator, will determine if it is safe to attempt to evacuate the individual. f. Faculty and staff who have special needs should let the building administrator or their designee know the location of their usual work area and needs. Document the information in the table below. g. Reference Appendix F for detailed instructions on assisting persons with special needs to evacuate. Names & Location of Building Occupants with Special Needs Name Room Phone For Internal Use Only Sensitive Information 12

17 SECTION VI: SHELTER IN PLACE 1. TYPES OF EMERGENCIES: You may be required to Shelter in Place for events such as: a. Tornado warning or other severe weather events. b. Hazardous materials release. c. Active shooter, building intruder, or civil disturbance. d. As directed by emergency personnel for any other situation that requires you to find protection within a building. 2. WHEN TO SHELTER IN PLACE You must immediately seek shelter in the nearest facility or building (preferably in a room with no windows), if it is safe to do so, when: a. You hear the Tornado Warning Sirens. b. You are directed to do so by emergency personnel. 3. PROCEDURES EMU Emergency Alert Systems will be used to notify the community of a shelter in place situation. a. If you are sheltering due to a tornado warning, immediately go to a safe location in your building. 1). Proceed to the lowest level of the building, preferably a basement or tunnel. Position yourself in the safest portion of the area away from glass. Be prepared to kneel facing a wall and cover your head. 2). In high-rise (four stories or more) buildings, vacate the top floor and move to a lower floor or to the basement. Position yourself in an interior corridor away from glass. Be prepared to kneel facing the wall and cover your head. 3). If time permits, occupants of wood-frame or brick buildings with wood floors should leave the building and go directly to a more substantial concrete building, preferably with a basement. 4). Any occupant who encounters a students or visitors should direct them to take appropriate actions. 5.) Any occupant who encounters an individual with special needs should assist them if possible. 6). Try to obtain additional clarifying information by all possible means (e.g. EMU Homepage, text message, radio, , etc.) b. If you are sheltering due to a hazardous materials (HAZMAT) release, the air quality may be threatened and sheltering in place keeps you inside an area offering more protection. For a HAZMAT situation you should, if possible, take the following actions: 1). Close all windows and doors. 2). Do not go outside or attempt to drive unless you are specifically instructed to evacuate. For Internal Use Only Sensitive Information 13

18 3). Do not use elevators as they may pump air into or out of the building. 4). Any occupant who encounters students or visitors should direct them to take appropriate actions. 5). Any occupant who encounters individual with special needs should assist him or her if possible. 6). Try to obtain additional clarifying information by all possible means (e.g. EMU homepage, text message, radio, , etc.) 7). Do not leave until instructed to do so by emergency personnel. c. If you are sheltering due to an active shooter, building intruder or a civil disturbance on campus, immediately go to a safe location in your building if you cannot exit the building. 1). If possible, take refuge in a room that can be locked. If unable to lock the door secure it by any means possible. 2). The room should provide limited visibility to anyone that is outside of it. 3). Hide under a desk, in a closet, or in the corner and create a barricade. 4). After getting to a safe location and without jeopardizing your safety, try to obtain additional clarifying information by all possible means (e.g. EMU Homepage, text message, radio, , etc.) 5). Report any suspicious activity if you can do so without jeopardizing your safety. Call 911 from a campus phone or from a cell phone if possible. 4. BUILDING SPECIFIC SHELTER IN PLACE PROCEDURES AND LOCATIONS Provide specific shelter-in-place procedures for this building (i.e. where to go, where to avoid, etc.) For Internal Use Only Sensitive Information 14

19 If you are directed to shelter in place, but you are unaware of the specific reason, proceed to the lowest level of the building but continue to seek additional information by all possible means to determine the type of incident. Once you have determined the type of emergency, follow the below chart: EMERGENCY Weather-Related Tornado Warning Hazardous Materials (HAZMAT) Release Civil Disturbance Active Shooter DESIGNATED MEETING AREA (DMA) SHELTER IN PLACE Basement corridors, basement offices, basement restrooms Or the lowest level of the building (stay away from windows and doors.) Remain in or find an unaffected office or work area and close windows and doors. Seek a safe location, preferably a room without windows that can be locked or secured by barriers. For Internal Use Only Sensitive Information 15

20 APPENDIX A: Acronyms and Term Definitions Acronyms BA: Building Administrator BEP: Building Emergency Plan C-CERT: Campus Community Emergency Response Team DMA: Designated Meeting Area EMU: Eastern Michigan University Term Definitions Building Administrator (BA): The building administrator is a University employee who has a defined role in that building. In an emergency, the building administrator should report to the Incident Command location to provide building information to emergency responders. The all clear information will typically be communicated to the building administrator when it is safe to return to the building so that the occupants can be notified. Building Emergency Plan: The plan is a document that consists of emergency procedures, activities for preparing for emergencies, and roles and responsibilities of building occupants. Building Administrators Group: A group composed of building administrators and department heads charged with coordinating building safety concerns. Critical Operations: Any potentially hazardous operations located in your facility that requires preplanning for evacuation and/or shelter in place events. Additionally, this information must be readily available to first responders to assist them in their emergency response efforts. Designated Area of Refuge: The area(s) in a building designated as the place to which individuals with special needs should go if they are unable to evacuate in an emergency. The Designated Area(s) of Refuge are the stairwells unless a different location is listed in the BEP for their building. Designated Meeting Area (DMA): A pre-designated safe location near a building where building occupants assemble and report to their administrator for roll call/head count after evacuating their building. Emergency Personnel: Person(s) who provide assistance in an emergency (or potential emergency) situation in a building. They are not building occupants and may be from the EMU Police Department, EMU Emergency Management, Ypsilanti Fire Department, EMU Campus Community Emergency Response Team (C-CERT), Physical Plant, etc. In critical situations, they may take charge of the building and have authority over activities in and around the building. For Internal Use Only Sensitive Information 16

21 RAVE Text Alerts: A university-wide text-messgaing alert service that sends notifications to registered users if an emergency situation occurs on campus. Shelter-In-Place: To seek immediate shelter inside a building or University residence. This course of action may need to be taken during a tornado, earthquake, release of hazardous materials in the outside air or a civil disturbance. When you hear the sirens, immediately go inside a building to a safe location and use all communication means available to find out more details about the emergency. Remain in place until police, fire, or other emergency response personnel provide additional guidance or tell you it is safe to leave. Tornado Warning Sirens: Washtenaw County Emergency Management controls activation of the tornado siren system. Sirens are part of the warning notification system for any major shelter in place event such as tornado warning, building intruder, active shooter, civil disturbance, or as deemed necessary by emergency personnel. For Internal Use Only Sensitive Information 17

22 APPENDIX B: Fire and Tornado Drill Log The Fire Prevention Act requires fire drills to be conducted at university residence halls. A minimum of 8 fire drills per year are required. It is strongly recommended that building administrators coordinate with C-CERT members in their building to assist with drills. Building administrators should also coordinate with Physical Plant, Emergency Management and the Department of Public Safety prior to conducting a drill. Documentation of drills must be maintained. Fire and Tornado Drill Log FIRE DRILLS Date Time Started Time Completed Conducted By: TORNADO DRILLS Date Time Started Time Completed Conducted By: For Internal Use Only Sensitive Information 18

23 Appendix C: Bomb Threat Response Protocols The presence of an explosive device and/or the reception of a bomb threat are situations that the University must be prepared to confront in a calm and professional manner. Although many bomb threats turn out to be pranks, they must be taken seriously to ensure the safety of the students, faculty, staff and visitors at EMU. A bomb threat could be written, ed, communicated verbally or received by phone. The majority of bomb threats are delivered by telephone. Generally, a bomb threat call is made for one of two reasons: 1. The caller has definite knowledge about the explosive device and wants to minimize personal injury. 2. The caller wants to disrupt normal activities by creating anxiety and panic. DO NOT use two-way radios or cellular phone; radio signals can cause a detonation. DO NOT evacuate the building until police arrive and evaluate the threat. DO NOT activate the fire alarm. DO NOT touch or move a suspicious package. Threat by Telephone 1. Take the caller seriously. Assume the threat is real. 2. If you have a digital phone, look for the originating number. 3. While the caller is speaking to you on the phone, fill out the "Bomb Threat Checklist". 4. If possible, do not hang up the phone. Have a co-worker call or or call yourself immediately after hanging up. 5. Make every attempt to: Stay calm and indicate your desire to cooperate with the caller. DO NOT antagonize or challenge the caller. Obtain as much information as possible. Prolong the conversation as long as possible. Ask permission to repeat any instructions to make sure they were understood. Attempt to determine the caller's knowledge of the facility. Identify background noises. Contact your Building Administrator. Ensure that the "Bomb Threat Checklist is completed. 6. If directed to evacuate, follow building evacuation procedures. 2 A call made from a campus phone goes to EMU Police Dispatch. A mobile phone call to goes to the City of Ypsilanti or Washtenaw County Public Safety Dispatch. In order to reach EMU Police Dispatch from your mobile phone, call For Internal Use Only Sensitive Information 19

24 Threat by /Text Message 1. DO NOT delete the /text message. 2. Call EMU Public Safety at or Forward the as directed by Public Safety. 4. Contact your Building Administrator. 5. If directed to evacuate, follow building evacuation procedures. Threat by Mail 1. Call EMU Public Safety at or Handle mail as minimally as possible. 3. Contact your Building Administrator. 4. If directed to evacuate, follow building evacuation procedures. Threat by Handwritten Note 1. Call EMU Public Safety at or Handle note as minimally as possible. 3. Contact your Building Administrator. 4. If directed to evacuate, follow building evacuation procedures. For Internal Use Only Sensitive Information 20

25 Bomb Threat Record/Checklist Date: Phone Number Where Call/Threat Received: QUESTIONS TO ASK Where is the bomb located? (Building, Floor, Room, etc.) When will it go off? Eastern Michigan University Time: Time Caller Hung Up: What does it look like? What kind of bomb is it? What will make it explode? Did you place the bomb? YES NO Why was bomb placed? What is your name? EXACT WORDS OF THREAT INFORMATION ABOUT THE CALLLER Where is caller located? (Background and level of noise) Sex Male Female Accent: Is voice familiar? If so, who does it sound like? Background Noise: Street Noises Airport Noises Office Noises PA system Clear Static Conversation Music Motor Caller s Voice: Angry Calm Coughing Crying Deep Breathing Disguised Excited Laughter Lisp Loud Nasal Normal Rapid Raspy Slow Slurred Soft Stutter Threat Language: Incoherent Message Read Taped Irrational Profane Well-spoken Name of Person Taking Report: For Internal Use Only Sensitive Information 21

26 Appendix D: Suspicious Letter or Package The following guidelines are intended to help identify suspicious letters or parcels and to provide procedures to follow in the event of receiving suspicious mail. If you receive a suspicious letter or package: 1. Do not try to open the package. If there is spilled material, do not try to clean it up and do not smell, touch or taste the material. 2. Do not shake or bump the package or letter. 3. Isolate the package, placing it in a sealable plastic bag, if available. 4. Calmly alert others in the immediate area and leave the area, closing the door behind you. 5. Wash hands and exposed skin vigorously with soap and flowing water for at least 20 seconds. Antibacterial soaps that do not require water are not effective for removing anthrax or other threatening materials. 6. Call EMU Public Safety at or Wait for Public Safety to respond. Do not leave the building unless instructed to do so by Public Safety personnel. For Internal Use Only Sensitive Information 22

27 APPENDIX E: Hazardous Materials If any hazardous materials that pose a risk (i.e. acids, solvents, ammunition, radiological materials, etc.) are used within your building, please place your hazardous materials inventory here. If your building uses or stores hazardous materials, specific procedures to follow in the event of a fire must also be listed. Also, building specific hazardous materials spill procedures shall be listed below. Departments shall be responsible for training and conducting drills for the specific hazards in their area. If your building does not use any hazardous materials, please sign below. Building Name does not store or use hazardous materials as of 03/01/2010 Reviewed by Date 3/1/2010 For Internal Use Only Sensitive Information 23

28 APPENDIX F: Procedures for Persons with Special Needs and Those Who Assist Them Elderly Individuals Always ask the person how you can help before beginning any assistance even though it may be important to evacuate quickly. Ask if the person has limitations or problems that may affect his or her safety. Some elderly persons may respond more slowly to a crisis and may not fully understand the extent of the emergency. Repeat questions and answers if necessary. Be patient! Taking time to listen carefully or to explain again may take less time than dealing with a confused person who may be less willing to cooperate. Before moving an elderly person, assess his or her ability to see and hear. o Persons with a hearing loss may appear disoriented and confused when all that is really wrong is that they can t hear you. o If the person has a vision loss, identify yourself and explain why you are there. Let the person hold your arm and then guide him or her to safety. o If the person has dementia, identify yourself and explain why you are there. Speak slowly and in a calm voice, using short words in a calm voice. Ask yes or no questions: repeat them if necessary. Maintain eye contact. Individuals with Service Animals Always ask the person how you can help before beginning any assistance. Even though it may be important to evacuate quickly, respect their independence to the extent possible. Ask if they have limitations or problems that may affect his or her safety. A service animal is not a pet. Do not touch or give the animal food or treats without the permission of the owner. When a dog is wearing its harness, it is on duty. In the event you are asked to take the dog while assisting the individual, hold the leash and not the harness. Plan to evacuate the animal with its owner. Do not separate them! Individuals with Mobility Limitations Always ask the person how you can help before beginning any assistance. Even though it may be important to evacuate quickly, respect the person s independence to the extent possible. Ask if they have limitations or problems that may affect his or her safety o Are you able to stand or walk without the help of a mobility device like a cane, walker or a wheelchair? o You might have to [stand] [walk] for quite awhile on your own. Will this be ok? Please be sure to tell someone if you think you need assistance. o Do you have full use of your arms? Do not try to carry or move someone yourself. Inform emergency personnel of the location of someone that needs to be rescued. For Internal Use Only Sensitive Information 24

29 A person using a mobility device may be able to negotiate stairs independently. Do not interfere with the person's movement unless asked to do so, or the nature of the emergency is such that absolute speed is the primary concern. If this is the case, tell the person what you will need to do and why. Individuals with Hearing Impairments There is a difference between hard-of-hearing and deaf. People who are hearing impaired vary in the extent of hearing loss they experience. Some are completely deaf, while others can hear almost normally with hearing aids. If possible, flick the lights when entering an area or room to get their attention. Establish eye contact with the individual. Use facial expressions and hand gestures as visual clues. Offer pencil and paper. Write slowly and let the individual read as you write. Written communication may be especially important if you are unable to understand the person's speech. While written communication should work for many people, others may not understand English well enough to understand written instructions. Keep instructions simple and in the present tense, and use basic vocabulary. Do not allow others to interrupt you while conveying the emergency information. Individuals with Visual Impairments There is a difference between visual impairment and blindness. Some people who are legally blind have some sight, while others are totally blind. Announce your presence, speak out, and then enter the area. Speak naturally and directly to the individual. Do not shout. State the nature of the emergency and offer the person your arm. As you walk, advise them of any obstacles. Offer assistance but let the person explain what help is needed. Do not grab or attempt to guide the person without first asking them. Let the person grasp your arm or shoulder lightly for guidance. Be sure to mention stairs, doorways, narrow passages, ramps, obstacles, etc. When guiding someone to a seat, place the person's hand on the back of the chair. If leading several individuals with visual impairments, ask them to guide the person behind them. When you have reached safety, orient the person to the location and ask if any further assistance is needed. Individuals with Autism or Cognitive Impairments Approach the person in a calm manner. Try not to appear threatening. Speak calmly. Use direct, concrete phrases with no more than one or two steps, or write brief instructions on a pad. Allow extra time for the person to respond. The person may repeat what you have said, repeat the same phrase over and over, talk about topics unrelated to the situation, or have an unusual or monotone voice. Avoid touching the person and, if necessary, gesture or slowly guide the person. For Internal Use Only Sensitive Information 25

30 If the person is showing obsessive or repetitive behaviors, or is fixated on a topic or object, try to avoid stopping these behaviors or taking the object away from him or her, unless there is risk to self or others. Make sure that the person is away from potential hazards or dangers (busy streets, etc.) since he or she may not have a fear of danger. Be alert to the possibility of outbursts or impulsive, unexplained behavior. If the person is not harming themselves or others, wait until these behaviors subside. For Internal Use Only Sensitive Information 26

31 ATTACHMENT 1 ATTACH A COPY OF THE EMU EMERGENCY RESPONSE FLIPCHART TO THE BEP. The FLIPCHART is located at: For Internal Use Only Sensitive Information 27