DO NOT RETURN WATER SOFTENER TO STORE

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2 DO NOT RETURN WATER SOFTENER TO STORE If you have any questions or concerns when installing, operating or maintaining your water softener or if there are any missing parts or damage, call our toll free number: PURE (7873) Monday- Friday, 8 AM - 8 PM MST or visit When you call, please be prepared to provide the model (KS10, KS15, or KS64) and serial number located on valve control (SAW00.) IMPORTANT ONLY USE ON POTABLE WATER SUPPLIES Read entire manual before attempting installation or routine service. Obtain all materials and tools needed for installation before starting. System and installation must be in compliance with state and local laws and regulation. 2

3 Table of Contents Introduction... 4 Requirements for Operation... 5 Warnings... 5 Water Conditioning Information... 7 Use and Care... 8 Product Specifications and Limitations Performance Data Sheet Installation Location Selection Packing List KS Installation Procedures KS Assembly Drawings and Parts List KS Brine Tank Assembly KS KS10 Troubleshooting Packing List KS15 & KS KS15 & KS64 Control Valve Dimensions and Parameters Installation Procedures KS15 & KS Assembly Drawings and Parts List KS15 & KS Brine Tank Assembly KS15 & KS KS15 & KS64 Control Troubleshooting WARRANTY REGISTRATION and TRANSFER CARDS

4 Introduction Congratulations! You have purchased one of the highest-quality water softener/conditioner systems available today. Completely automatic and highly efficient in both salt and water usage, your Krystal Pure system is designed to provide you with years of trouble-free service. By treating damaging water hardness, Krystal Pure contributes to better and longer service of all your water-using appliances. Once you see the amazing difference your new water softener makes, you will never want to go without it again. Start to experience the benefits of soft, conditioned water now! We hope you enjoy! Benefits of Using Soft Water: Save money on the cost of water heating. Reduce the amounts of soaps and detergents you use with soft water. Cleaning time is reduced. The silky-smooth feeling you may experience while rinsing the soap off your skin during a shower is your natural body oils. Soap actually rinses off much faster with soft/ conditioned water, but you may not feel like the soap is rinsed off because of this silky-smooth feeling. You will find that if you shower in hard water again, it will feel sticky and unclean. Enjoy the fresh, new showering experience; and remember, you don t need as much soap now! Longer lasting, more efficient appliances Brighter clothing, towels, and linens that last longer There are many other benefits of soft/conditioned water that you can now start to enjoy. Studies have indicated that savings from a softener/conditioner can easily exceed $1000 annually. * *Reference: Soft Water Value Leavenworth Water Department 4

5 Requirements for Operation This softening system will operate at maximum efficiency when the following conditions are considered. Required KS10, KS15 & KS64 Operation Conditions Working Conditions Maximum Working Pressure Minimum Working Pressure 120 psi 40 psi Water Temperature 35 F F Environment Temperature 35 F F Working Environment Relative Humidity 95% Power Source VAC 50/60 Hz Minimum ph 7 Inlet Water Quality Maximum Chlorine Ferrous Iron (Clear Water ONLY)* (see pg 7.) <2 ppm <6 ppm *Note: If your water contains ferric (red water) iron, iron bacteria, sulfur, or low PH, you will need additional equipment. TIPS: Salt: Using a clean grade of salt will help eliminate the need to clean out the brine tank. If the water supply contains iron, the use of an iron inhibiting salt can help the water quality. Ask your dealer for the recommended salt for your system. Bypass: When installing a water conditioner, it is required that the system have a bypass in place to be able to shut off the conditioner without turning off the water supply. Your Krystal Pure water system comes with a bypass / source select valve as standard equipment. Drain There must be an adequate drain fixture (capable of 5gpm flow) nearby to remove discharge water. The drain must be within 20 of the system using ½ tubing. Use ¾ tubing for distances over 20 and consult your dealer for distances over 40. Freezing: The water conditioner and the drain line must be protected from freezing temperatures. Sand: If sand or sediment is present in the water supply, a sediment filter should be installed ahead of the system. Make sure outlet is not on a timer or a switch 5

6 Warnings Before installation, read through this manual thoroughly and mail in warranty card. Then obtain all materials and tools needed for installation. All plumbing and electrical work should be performed by an accredited professional to ensure all federal, state, local and municipal codes are met. Do not use the system with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system. Check existing plumbing and repair any defects or problems in the plumbing prior to install of water softener. Improper installation may void warranty. Do not let unit freeze or place unit where unit, connections, or drain lines will ever be subject to room temperatures under 40 F, or over 140 F. Avoid placing unit in direct sunlight or outdoors, as it may damage any non-metallic parts. Do not lay unit down on its side, or drop, or set on sharp protrusions. Do not use the brine tube, injector body, or other connectors on the Krystal Pure valve as a handle to carry the system. Ensure there is salt or potassium in the brine tank. The brine tank should contain clean water softening salt only, at least 99.5% pure. Do not use small grain salt. When there is moderate to high turbidity, a filter should be installed before the water softening system on the inlet side. If certain iron types are present in water supply, proper pre-treatment will be required. If the water pressure exceeds 80 psi, installing a pressure reducing valve before the water inlet is highly recommended. If the water pressure is under 20 psi, a booster pump must be installed before the water inlet. It is not recommended to use soft water on your outside faucets for watering or sprinkling. Check with your pool company to see what it recommends about soft water use in your pool. Check with your evaporative cooler company to see what it recommends about soft water use in your coolers. Replacement parts for the KS Series valves should only be purchased through AmeriFlow Water Systems, Inc. Electrical components, such as transformers, are specific to the KS Series valves from Ameriflow Water Systems, Inc. Any modification to Krystal Pure equipment, which is outside the standard scope of supply, voids the product warranty. Krystal Pure equipment, like all modern electronic devices, can be damaged by electrical surges or brown outs. Every effort has been taken to harden the circuits, by design, to protect against such events. These precautions, or even additional surge protection, are not 100% effective. Therefore, equipment damage caused by abnormal electrical events is not covered by warranty. Failure to use this product within the described conditions may void the warranty 6

7 Water Conditioning Information IRON Iron in water can cause stains on clothing and plumbing fixtures. It can negatively affect the taste of food, drinking water, and other beverages. Iron in water is measured in parts per million (ppm). The total ppm of iron, and type or types, is determined by chemical analysis. Three different types of iron in water are: Ferrous (clear water) iron Ferric (red water) iron Bacterial and organically bound iron Ferrous iron is soluble and dissolves in water. This water softener will reduce moderate amounts of this type of iron (see specifications). Ferrous iron is usually detected by taking a sample of water in a clear bottle or glass. Immediately after taking, the sample is clear. As the water sample stands, it gradually clouds and turns slightly yellow or brown as air oxidizes the iron. This usually occurs in 15 to 30 minutes. When using the softener to reduce Ferrous iron, add 5 grains to the hardness setting for every 1 ppm of Ferrous iron. Ferric iron is insoluble. Water softeners will not remove ferric iron. This iron is visible immediately when drawn from a faucet because it has oxidized before reaching the home. It appears as small cloudy yellow, orange, or reddish suspended particles. After the water stands for a period of time, the particles settle to the bottom of the container. Generally, these irons are removed from water by filtration. Iron bacteria are small living organisms which naturally occur in soil, shallow groundwater, and surface waters. Does this describe your water? Red stains in the sinks Swampy, oily, or other unpleasant tastes or smells Red, slimy growths in the toilet tank If so, your well or water system may have iron bacteria. If your water contains any type of iron other than low amounts of "clear water iron," STOP. You will need additional equipment. Lowe's offers a test kit called H2O+. Once you perform these tests, contact AmeriFlow at and ask for a specialist to review your options. Water Softener resins will be rendered ineffective in a short period of time when processing iron other than small amounts of "clear water iron." NOTE: Water may contain one or more of the three types of iron and any combination of these. Total iron is the sum of the contents. Capacity to reduce clear water iron is substantiated by industry test data SEDIMENT Sediment is fine, foreign material particles suspended in water. This material is most often clay or silt. Extreme amounts of sediment may give the water a cloudy appearance. A sediment filter installed upstream of the water softener normally corrects this situation. OTHER Other treatments may be required if your water has any of the following issues: Sulfur (rotten egg smell), Low ph, Manganese (Black specks or black stains, metallic tasting water), Chloride (Salty taste, corrosion of metals), Turbidity (Turbid, cloudy, or dirty water), or Sulfate (Bitter; medicinal taste; scaly deposits) Failure to use this product within the described conditions may void the warranty 7

8 Use and Care A. Type of System Your water softener is a fully automatic demand initiated, metered system. This means the softener meters, or keeps track of the water used in the home. It uses this information to determine when to perform the regeneration, or cleaning cycle. The control of the softening process automatically adjusts to your water use. For example, if you have company and your water use increases substantially, the softener will adjust to insure you don t run out of soft water. B. Type of Salt Basically, salt is salt. However, some makes of salt contain more dirt in the bag than others. We recommend any 99% pure salt commonly found in grocery stores, such as Morton or Diamond Crystal salt pellets. C. Potassium Use Potassium can also be used in the water softener. When Potassium is used however, the softener control valve will need to be adjusted. Add 3 lbs. to the salt amount setting i.e. salt amount = 5.2 lbs. + 3 for potassium = 8.2 lbs. of salt. Also keep the level of potassium in the brine tank low. D. Amount of Salt or Potassium We recommend keeping the level of salt in the brine tank about half full. Let the salt level drop down to the water level before adding more salt. Potassium should be kept as close to the water level as is practical to help prevent a salt bridge. A salt bridge occurs when the salt/potassium forms a crust right at the water level in the brine tank. The salt/potassium remains suspended above the water and cannot make the brine solution required for the regeneration. If you do experience a salt bridge, gently break up the bridge. Wait at least 1 hour, and then manually regenerate the softener. E. Cleaning the Brine Tank Normally it is not necessary to clean the brine tank. In time dirt and silt can build up in the brine tank and if you choose you can clean it out. Let the salt level drop down very low. The night before you clean, manually regenerate the softener. Disconnect the brine line and dump out the old salt, (Do not dump the old salt anywhere near living plants or on concrete). Reconnect the brine line, add about three gallons of water, and add the new salt. F. Changing the Control Valve Settings It is not necessary to change the control valve settings other than the ones described. Over the course of time it is possible the display will not show the correct time of day due to power fluctuations. Reset the control to the correct time of day. If your feed water hardness changes, reset the control to the new hardness. Other settings are programmed at the factory for optimum efficiency and do not need to be changed. G. Resetting the Control After a Power Outage The only correction necessary after a power outage is resetting the time of day. All other settings are retained in the control memory and do not need to be reset. H. Bypassing the Softener You may need to bypass the softener for service or if you do not want your household water to pass through the softener. The instructions are shown on top of the bypass (SourceSelect ) valve. Make sure you depressurize the system before performing any service or removing the softener. I. Vacations or extended periods of non-use It is not necessary to shut down the softener for periods of non-use equal to two-week to one-month vacations. If, however, you are a temporary resident and leave for periods of four to six months, we recommend you shut the softener down. Put the softener in bypass and unplug it. When you return you will need to start the softener up. Make sure there are approximately three gallons of water in the brine tank, plug the softener in, and manually regenerate the softener. 8

9 Sodium Added to Water from Cation Exchange Softening Initial feed water hardness (grains per gallon) Sodium added by softening (milligrams Na+/qt) Potassium added by softening (milligrams K+/qt) J. Sodium and Potassium in Softened Water The softening process does add some sodium or potassium to the conditioned water. For comparison, two slices of white bread contain approximately 278 milligrams of sodium and two cups of milk contain approximately 226 milligrams of sodium. One large banana contains approximately 600 milligrams of potassium. K. Disinfection of the Water Softener The materials of construction of the modern water conditioner will not support bacterial growth, nor will these materials contaminate a water supply. However, during normal use, a conditioner may become fouled with organic matter, or in some cases with bacteria from the feed water supply. This may result in an off-taste or odor in the water. Therefore, your conditioner may need to be disinfected after installation. Some conditioners will require periodic disinfection during their normal life. Consult your installing dealer for more information on disinfecting your conditioner. Depending upon the conditions of use, the style of conditioner, the type of ion exchanger, and the disinfectant available, a choice can be made among the following methods. 9

10 Product Specifications and Limitations Model KS10 42K Grain Capacity Softener: 9 x 48 Brine Tank: 11 x HK KS15 50K Grain Capacity Softener: 10 x 54 Brine Tank: 11 x HK KS64 64K Grain Capacity Softener: 12 x 52 Brine Tank: 14 x 34 Dimensions Service Flow 15psi Drop 9.4 gpm (33.3 L/min) 9.93 gpm (37.6 L/min) gpm (43.2 L/min) Resin per Tank (cu. ft.) Capacity per Cycle (Grains) Grains Exchanged per lb. Salt Salt Used per Cycle (lbs.) Max Flow Rate to Drain During Regeneration (gpm) Minimum/Maximum Operating Pressure Minimum/Maximum Operating Temperature Power Input 40 psi 100 psi (85 psi day time pressure) Air: 40 F F Water: 40 F F Continuous 120 Volt, 50/60 8W Cycles/12volt/24volt 20 psi psi Air: 35 F F Water: 35 F F VAC 50/60 Hz 0.6A max Power Output MA MA Efficiency: An efficiency rated water softener is a softener which also complies with specific performance specifications intended to minimize the amount of regenerant brine and water used in its operation. Efficiency rated water softeners shall have a rated salt efficiency of not less than 3350 grains of total hardness exchange per pound of salt (based on NaCl equivalency) (477 grams of total hardness exchange per kilogram of salt), and shall not deliver more salt than its listed rating. The efficiency rating is only valid at the factory default salt dosage and maximum service flow rate. Efficiency is measured by a laboratory test described in NSF/ANSI 44. The test represents the maximum possible efficiency that the system can achieve. Operational efficiency is the actual efficiency achieved after the system has been installed It is typically less than the efficiency due to individual application factors including water hardness, water usage, and other contaminants that reduce the softeners capacity. Iron can be in several forms; pretreatment will be necessary if certain types of iron are encountered. Continuous means to a 110 outlet that has continuous voltage not able to be turned off be a light switch. These systems are efficiency rated and conform to NSF/ANSI 44 for the specific performance claims as verified and substantiated by test data. 10

11 Performance Data Sheet The Krystal Pure softening systems are tested and certified by IAPMO against NSF/ANSI Standard 44 & 372 for softener performance, reduction of barium and radium and low lead content. In addition, the materials and components used in the construction of these systems have been tested to assure that levels of extractable contaminants do not exceed established limits set by NSF/ANSI Standard 44. They also have been evaluated under standard 44 to assure that they are designed and constructed so their intended purpose can be accomplished with installed and operated in accordance with the manufacturer's instructions. Important! It is recommended that before purchasing a water treatment unit the water supply is tested to ensure proper treatment processes and equipment are chosen. Provisions should be made to ensure that the system drain line is the shortest possible length; elevation is continuously below the softener control head and that an anti-siphon air gap is maintained between the drain line outlet and discharge to the sanitary sewer line. An efficiency rated water softener is a DIR softener which complies with specific performance specifications intended to minimize the amount of salt and water used in its operation. These softeners shall have a rated salt efficiency of not less than 3350 grains of total hardness exchanged per pound (477 grams per kilogram) of salt (based on NaCl equivalency) and shall not deliver more salt thank its listed rating. The efficiency is valid only at the low salt dosage and is measured by a laboratory test described in NSF/ANSI Standard 44. The test represents the maximum possible efficiency that the system can achieve. Operational efficiency is the actual efficiency achieved after the system has been installed. It is typically less than the efficiency due to individual application factors including water hardness, water usage and other contaminants that reduce the softener s capacity. Contaminant Reduction Capabilities IMPORTANT NOTICE! Read this performance data sheet and compare the capabilities of this unit with your actual water treatment needs. It is recommended that before purchasing a water treatment unit, you have your water supply tested to determine your actual water treatment needs. Please note that barium and radium are not necessarily in your water and that while testing was performed under standard laboratory conditions, actual performance may vary. The system has been tested according to NSF/ANSI Standard 44 for reduction of barium and radium 226/228 and is based on hardness reduction. Periodic testing of your water with the test kit supplied with this system to verify that hardness and therefore barium and radium 226/228 are being reduced should be done. Model HK HK KS10 42K Grain Capacity KS15 50K Grain Capacity KS64 64K Grain Capacity Test Pressure 35psi ± 5psi 35psi ± 5psi 35psi ± 5psi ph 7.5 ± ± ± 0.5 Contaminant Barium Radium Barium Radium Barium Radium System Effluent Level < 2.0mg/L < 5 pci/l < 2.0mg/L < 5 pci/l < 2.0mg/L < 5 pci/l EPA Max. Allowable Product Water Level 2.0 mg/l 5 pci/l 2.0 mg/l 5 pci/l 2.0 mg/l 5 pci/l These systems conform to NSF/ANSI 44 & 372 for the specific performance claims as verified and substantiated by test data listed on the Performance Data Sheet 11

12 Installation Location Selection IS YOUR HOME PRE-PLUMBED? Your home is pre-plumbed for a water softener if you have either a loop in the garage or the laundry room. Typically, there will be a 110-volt outlet within 6 feet of the loop and a ½ drain line stubbed out of the wall. If your home is pre-plumbed, continue to Step 1 of Installation Procedures. CAUTION: Before starting up system, check water softener drain line to insure that it will drain properly. (1/2 minimum) (3/4 or larger) IF YOUR HOME IS NOT PRE-PLUMBED If your home is not pre-plumbed for a water softener, then we recommend calling for a professional installation. The following factors should be considered when choosing the location for your water softener: The distance between the unit and a drain should be as short as possible. Water softener must sit on a firm, fairly level concrete floor or slab. Water softener should be installed close to the water supply inlet, and upstream of all other plumbing connections to entire home. Outside faucets and landscape irrigation should remain on hard water. If it is likely that supplementary water treatment will be required, make certain adequate additional space is available. Since salt must be added periodically to the brine tank, the location should be easily accessible. Do not install any unit closer to a water heater than a total run of 10 feet (3 m) of piping between the outlet of the conditioner and the inlet to the heater. Water heaters can sometimes transmit heat back down the cold pipe into the unit control valve. Hot water can severely damage the conditioner. A 10 foot (3 m) total pipe run, including bends, elbows, etc. is a reasonable distance to prevent this possibility. A positive way to prevent hot water flowing from heat source to the conditioner, in the event of a negative pressure situation, is to install a check valve in the soft water piping from the conditioner. If a check valve is installed, make certain the water heating unit is equipped with a properly rated temperature and pressure safety relief valve. Also, be certain that local codes are not violated. Do not locate unit where it or its connections will ever be subjected to room temperatures under 40 º F or over 125 º F Do not install near acid or acid fumes Diagrams are for illustrative purposes only; they are not drawn to scale. 12

13 Packing List KS10 For KS15 & KS64 section of manual, proceed to page 25. The picture below shows all of the parts that should be included with your KS10 unit. SourceSelect Water In bypass valve Nut Horn O-Ring Silicone Lubricant O-Rings Nuts Screws 3/8 Brine Elbow ½ Drain Elbow Transformer Brine Tank Valve and Resin Tank 3/8 Plastic Insert Hose Clamp ½ Drain Line 3/8 Brine Line 13

14 Installation Procedures KS 10 CONNECT TO WATER SUPPLY A. Shut off the main water supply to the house. 1. Open the hose bib to relieve pressure and drain out water. 2. Close the hose bib. 3. Place a bucket or the softener brine tank under the softener loop to catch the excess water that will spill out when you cut the pipe. 4. Cut the plumbing loop off. 5. Determine the inlet side of the loop by turning the main water on very slightly until water comes out of one of the sides of the loop. This is the inlet supply. WARNING: You must connect the incoming side of the softener/conditioner to the inlet supply from the loop. Failure to connect with the proper directional flow can damage the water softener/conditioner and your household plumbing. B. Prepare KS10 SourceSelect bypass valve for piping connections. 1. Apply O-rings (3-required and included) to tank meter adapter. Lubricate with silicone (provided). 2. Slip bypass (SourceSelect ) valve into position over O-rings. 3. Connect bypass (SourceSelect ) valve to meter adapter using (4) nuts and bolts (provided). 4. Install drain hose barb. Use Teflon tape on threads. Hose barb can point up or down. 5. Insert tailpieces through union nuts. 6. Attach tailpieces by soldering to the inlet and outlet of the plumbing loop. 7. Place rubber gaskets into the union nuts and thread onto the bypass (SourceSelect ) valve body. It is not necessary to use lubricant or sealant on rubber gasket or union nuts. 8. Place SourceSelect valve into the bypass position by rotating the handles so they are both perpendicular to the flow path of the inlet and outlet water stream. CONNECT TO DRAIN Typical drain line runs to a floor drain, washing machine drain, sanitary sewer line with a p-trap, a sink drain or a sump. CAUTION: Check with all local plumbing codes to insure proper installation in your area. An air-gap may be required. Be sure to install proper drain line size (see specifications or step B below for sizing). A. Slide a ½ I.D. tube onto hose barb located on the back of the valve control body, (secure tube with a hose clamp, provided). Connect the tubing to the drain stub out provided with your pre-plumb loop. Some preplumbs may provide an ABS drainpipe to run drain line to. CAUTION: Be sure drain line discharges properly into a drain to prevent flooding. Make sure to secure drain line using hose clamp. B. If the following conditions exist, it is recommended to increase the drain line tubing from ½ to ¾ diameter: Drain line run is over 20. Drain line vertical run is over 10 feet high with incoming water supply pressure of 60 PSI. (You can increase or decrease height of run 2 feet per 10 PSI. variations in either direction, i.e. 12 feet vertical run with 70 PSI. or 8 feet vertical run with 50 PSI.). Backwash rates exceed 5 gpm (see specifications sheet). 14

15 Installation Procedures KS10 Continued CONNECT BRINE LINE A. Brine Line Connection 1. Install 3/8 brine nut elbow on aircheck assembly make sure to add teflon tape to threads 2. As shown in figure 1-5, Slide brine nut onto the 3/8 brine tubing. Make sure 3/8 tube has insert inside tubing. B. Brine Tank Installation 1. Remove cap from brine well. Remove overflow nut and float. 2. Secure brine well to brine tank with the brine well stand-off and nut using the lower hole. Refer to Figure Replace brine float into brine well. 4. Insert brine line tubing through the upper hole of tank, stand-off and well. Refer to Figure Thread the brine line through the well stand-off and push brine line into the quick connect elbow at the top of the float assembly. 6. Replace brine well cap. Aircheck Assembly Figure 1-5 Figure 1-6 To Valve Connection Figure 1-7 Drain Overflow Hole 15

16 Installation Procedures KS10 Continued SYSTEM START-UP IMPORTANT: The following steps will require turning the indicator knob to various positions. A flathead screwdriver may be used to assist in rotating the knob. Push the indicator knob in while manually rotating the camshaft located behind the controller by hand (COUNTERCLOCKWISE) until indicator knob points to the desired position. KS10 CONTROLLER A. Remove valve cover by releasing the plastic clip from the back and lifting the cover up and forward. B. Rotate indicator knob to the BACKWASH position (COUNTERCLOCKWISE). C. Fill the softener/conditioner tank with water. 1. With house water supply off, open the SourceSelect bypass valve. 2. Open water supply valve very slowly to approximately ¼ open position. D. When all of the air has been purged from the tank (water begins to flow steadily from the drain), open the main water supply all the way. Allow water to run to drain until clear. E. Turn off water supply and let the unit stand for about five minutes to allow all trapped air to escape from the tank. F. Add the initial amount of water to the brine tank manually with a bucket or a hose. Add approximately 3 gallons of water to the brine tank. G. Slowly turn the water supply valve completely open. Place the conditioner into operation by turning the indicator knob COUNTERCLOCKWISE to the BRINE/SLOW RINSE position. H. With conditioner in this position, observe the water level in the brine tank for several minutes to check that the level is going down. If water level does not recede, then make sure the brine line fittings are tight and no air can leak into connections. I. Advance the indicator knob to the FAST RINSE/REFILL position. Let conditioner run in this position for a minute or so. J. Advance the indicator knob to just past the FAST RINSE/REFILL position but NOT all the way to the CONDITIONED WATER position. Run water from a nearby faucet until the water is clear. CONNECT ELECTRICAL Plug transformer into a 110 VAC outlet that is NOT controlled by a wall switch. Connect the plug of the transformer into the Transformer Plug Receptacle located at the bottom of the control housing. 16

17 Installation Procedures KS10 Continued PROGRAM THE VALVE CONTROL Time of Day Setting Open the access door to access the jumper settings. The jumper should be on the TIME jumper. Set the time of day to the nearest hour by pressing the black TIME SET button. PM hours are indicated by a light next to the letters PM on the display window. NOTE: The unit is factory-set to regenerate at 2:00a.m. If you prefer to have the unit regenerate at an earlier or later time, simply set the current time of day accordingly (e.g., to have the unit regenerate at 4:00a.m. two hours later - set the clock two hours earlier than the actual time of day. If it is actually 2:00 p.m., set the time to 12:00 p.m.). Make sure the Timer Locking Pin is always in the horizontal position during operation. Hardness Setting Move the jumper to the pins next to the word HARDNESS. Press the black TIME SET button until the hardness of the incoming water supply is displayed. NOTE: The factory default is 18 GPG (Grains Per Gallon). It is a good idea to set your hardness a few grains higher than your actual hardness because hardness can vary throughout the year. Check with your local water supply company or municipality to find out the hardness in your area. Capacity Setting It is NOT necessary to change the capacity setting on your softener/conditioner. It is set at the factory and determined by the size of the system and the amount of salt used to regenerate the media bed. NOTE: The settings are designed for optimum efficiencies and do not need to be changed. If Potassium is used to regenerate the conditioner. It is recommended to increase the salt dosage by 3 more pounds. Also, keep the level of potassium low in the brine tank to prevent bridging. To adjust the salt dosage, locate the salt dosage setting on the right side of the valve control, insert a small screwdriver into the white indicator knob and move the pointer to the proper salt setting. NOTE: Put the jumper back on the TIME pins. The jumper must not be left on any pins other than the top pins next to the word TIME. Calendar Override (Optional) The factory setting is 15 days. If you would like a different calendar override or none at all, follow the steps below. 1. Disconnect power. 2. Place jumper on Pin A and reconnect power. 3. Move jumper to Pin B. 4. Press the TIME SET button and hold down. The numbers will scroll from 0 to 15 days. Release the button when number of days desired for the calendar override appears. 5. Disconnect power. 6. Place jumper back on TIME pins and reconnect power. Manual Regeneration/Extra Cycle In the case of power failure, the control can be manually regenerated. Depress the indicator knob and turn the camshaft to the proper cycle. The following cycle times should be used for proper regeneration: BACKWASH 14 minutes. BRINE/SLOW RINSE 52 minutes. FAST RINSE/REFILL 10 minutes. Return indicator knob to the CONDITIONED WATER position. For an Extra Cycle, simply push in the indicator knob. It will take a few minutes for regeneration to start. A normal regeneration will take approximately two hours. Default Programming Mode Model Hardness Capacity Salt KS10 15 GPG 24 7 minutes 17

18 Assembly Drawings and Parts List KS

19 Assembly Drawings and Parts List KS10 Continued Code Part No. Description Qty. Code Part No. Description Qty Valve Assembly, w/o Flow Controls Camshaft, Standard, One- Piece Injector Cap with O-Ring: A Cap B Cap Cover, L-lid C Cap 4 Brine Refill Flow Control Assembly: Tank Adapter Assembly Air Check Assembly to 10 lbs. Salt to 19 lbs. Salt Screen/Cap Assembly with O-Ring O-Ring BN O-Ring EP Locking Bar: English Language 1 6 Backwash Control Assembly with O-Rings: No. 6 for 6 in Diameter Tank No. 7 for 7 in Diameter Tank Screw, No. 8 x 9/16 inch Spring, Valve Disc Kits: New to Old Air check Adapter Kit No. 8 for 8 in Diameter Tank Extended Bearing, Camshaft No. 9 for 9 in Diameter Tank Pin, Locking, Timer, Black No. 10 for 10 in Diameter Tank No. 12 for 12 in Diameter Tank No. 13 for 13 in Diameter Tank No. 14 for 14 in Diameter Tank Ball, Flow Control Injector Assembly with O-Rings: Bearing, Camshaft for use with Cover (Code 22) A Injector - White B Injector - Blue C Injector - Red O-Ring Group: Tank Adapter O-Ring Group: Piping Boss /16-inch Riser Insert (optional) * Valve Disc Replacement 1/2 drain line 20 * Not Shown 19

20 Assembly Drawings and Parts List KS10 Continued KS10 SourceSelect Bypass Valve KS10 Piping Adapter Code Part No. Description Qty Bypass Body Assembly Install Kit 1 * Tube Adapter Kits /4-inch Copper Tube Adapter Kit inch Copper Tube Adapter Kit mm Copper Tube Adapter Kit mm Copper Tube Adapter Kit /4-inch CPVC Tube Adapter Kit inch CPVC Tube Adapter Kit mm CPVC Tube Adapter Kit /4-inch NPT Plastic Pipe Adapter Kit inch NPT Plastic Pipe Adapter Kit /4-inch BSPT Plastic Pipe Adapter Kit inch BSPT Plastic Pipe Adapter Kit /4-inch BSPT Brass Pipe Adapter Kit inch NPT Brass Pipe Adapter Kit inch BSPT Brass Pipe Adapter Kit Code Part No. Description Qty. 1 Kit Piping Boss (Includes Hardware): /4-inch NPT, Brass inch NPT, Brass /4-inch BSPT, Brass inch BSPT, Brass /4-inch NPT, Noryl inch NPT, Noryl /4-inch BSPT, Noryl inch BSPT, Noryl Piping Boss Install Kit KS10 Adapter 2 KS10 Controller Code Part No. Description Qty i Timer 2 Transformer Japanese North American Australian British European * Transformer Extension Cord 15 foot (4.6 m) Code Part No. Description Qty Kit, Meter Adapter Meter Install Kit 1 20

21 Brine Tank Assembly KS10 To Valve Connection KS10 Brine Tank Assembly Code Part No. Description Qty CL 11 x 11 brine tank Float Assembly 1 21

22 KS10 Troubleshooting The technology upon which the Krystal Pure control valve is based is well established and proven in service over many years. However, should a problem or question arise regarding the operation of this system, the control can very easily be serviced. For parts mentioned, refer to exploded views in the Replacement Parts section of this manual. Important: Service procedures that require the water pressure to be removed from the system are marked with an! after the possible cause. To remove water pressure from the system, put the SourceSelect bypass valve or three-valve bypass into the bypass position and open the backwash drain valve (the seventh valve back from the control) with a screwdriver. Restore system water pressure when the service work is completed. Problem Possible Cause Solution 1. Clock does not display time of day. a. Transformer cord unplugged. b. No electric power at outlet. c. Defective transformer. d. Defective circuit board. a. Connect power. b. Repair outlet or use working outlet. c. Replace transformer. d. Replace timer. 2. Clock does not display correct time of day. 3. Time display continues to advance. 4. Time display shows something other than time of day. 5. No water flow display when water is flowing. a. Outlet operated by switch. b. Incorrect voltage or frequency (Hz). c. Power outages. a. Defective time set switch. a. Replace timer. a. Electrical interference. b. Defective circuit board. a. SourceSelect Bypass valve in bypass. b. Meter probe disconnected or not fully connected to meter housing. c. Restricted meter turbine rotation due to foreign material in meter! d. Defective meter probe. e. Defective circuit board. a. Use outlet not controlled by switch. b. Replace timer with one of correct voltage and frequency (Hz). c. Reset clock. a. Disconnect power to unit. Restore power and reset time of day display. b. Replace timer. a. Shift SourceSelect bypass valve to not-in-bypass position. b. Fully insert probe into meter housing. c. Remove meter housing, free up turbine and flush with clean water. Turbine should spin freely. If not, replace meter. d. Replace timer. e. Replace timer. 6. Control regenerates at wrong time of day. 7. Timer stalled in regeneration cycle. a. Power outages. b. Clock set incorrectly. a. Motor dead. b. Motor runs backward. c. No electric power at outlet. d. Broken gear. e. Defective switch. f. Air leak in brine connections. g. Binding of camshaft. h. Water pressure greater than 25 psi (1.72 bar) during regeneration! i. Defective circuit board. a. Reset clock to correct time of day. b. Reset clock to correct time of day. a. Replace timer. b. Replace timer. c. Repair outlet or use working outlet. d. Replace timer. e. Replace timer. f. Check all junction points and make appropriate corrections. g. Remove foreign object obstruction from valve discs or camshaft. h. Install pressure regulator. i. Replace timer. 22

23 KS10 Troubleshooting- Continued Problem Possible Cause Solution 8. Continuous regeneration. Camshaft does not stop at the end of regeneration. a. Broken switch actuator on gear. b. Defective switch. a. Replace timer. b. Replace timer. 9. Control will not regenerate automatically or when button is pressed. 10. Control will not regenerate automatically but will regenerate when button is pressed. 11. Run out of soft water between regenerations. 12. Control will not draw brine. a. Electric cord or transformer unplugged. b. No electric power at outlet. c. Defective motor. d. Broken gear. e. Binding in gear train. f. Defective switch. a. If water flow display is not operative, refer to Item 5. b. Defective circuit board. c. Incorrect hardness and capacity settings. a. Improper regeneration. b. Fouled softener resin. c. Incorrect salt setting. d. Incorrect hardness or capacity settings. e. Water hardness has increased. f. Restricted meter turbine rotation due to foreign material in meter! g. Excessive water usage below 1/5 gallon per minute. a. Low water pressure. b. Restricted drain line. c. Injector plugged! d. Injector defective! e. Valve disc 2 and/ or 3 not closed. f. Air check valve prematurely closed. a. Connect power. b. Repair outlet or use working outlet. c. Replace timer. d. Replace timer. e. Replace timer. f. Replace timer. a. Same as Item 5. b. Replace timer. c. Set to correct values. See Programming section. a. Repeat regeneration, making certain that correct salt dosage is used. b. Use resin cleaner. See Note 1. c. Set salt control to proper level. See salt setting chart. d. Set to correct values. See Programming section. e. Set hardness to new value. See Programming section. f. Remove meter housing, free up turbine and flush with clean water. Turbine should spin freely; if not, replace meter. g. Repair leaky plumbing and/or fixtures. a. Make correct setting according to instructions. b. Remove restriction. c. Clean injector and screen. d. Replace injector and cap. e. Remove foreign matter from disc and check disc for closing by pushing in on stem. Replace if needed. f. Put control momentarily into brine refill. Replace or repair air check if needed. 13. Brine tank overflow. a. Brine valve disc 1 being held open by foreign matter. b. Uncontrolled brine refill flow rate. c. Valve disc 2 not closed during brine draw causing brine refill. d. Air leak in brine line to air check. e. Improper drain control for injector. f. Drain control clogged with resin or other debris. a. Manually operate valve stem to flush away obstruction. b. Remove variable salt controller to clean it and the ball. c. Flush out foreign matter holding disc open by manually operating valve stem. d. Check all connections in brine line for leaks. Refer to instructions. e. Too small of a drain control with a B or C injector will reduce draw rates. Reference Pressure Graphs. f. Clean drain control. 23

24 KS10 Troubleshooting- Continued Problem Possible Cause Solution 14. System using more or less salt than salt control is set for. a. Inaccurate setting. b. Foreign matter in controller causing incorrect flow rates. c. Defective controller. a. Make correct setting. b. Remove variable salt controller and flush out foreign matter. Manually position control to brine draw to clean controller (after so doing, position control to purge to remove brine from tank). c. Replace defective part. 15. Intermittent or irregular brine draw. 16. No conditioned water after regeneration. 17. Control backwashes at excessively high or low rate. 18. Flowing or dripping water at drain or brine after regeneration. 19. Hard water leakage during conditioned water. a. Low water pressure. b. Defective injector! a. Unit did not regenerate. b. No salt in brine tank. c. Plugged injector! d. Air check valve closed prematurely. a. Incorrect backwash controller used.!. b. Foreign matter affecting controller operation! a. Drain valve (5 or 6) or brine valve (1) held open by foreign matter. b. Valve stem return spring on top plate weak. a. Improper regeneration. b. Leaking of SourceSelect bypass valve! c. O-ring around riser tube damaged! a. Set pump to maintain at least 20 psi (1.38 bar) at softener. b. Replace both injector and injector cap. a. Check for power. b. Add salt to brine tank. c. Remove injector and flush it and injector screen. d. Put control momentarily into refill to free air check. Replace or repair air check if needed. Refer to Instructions. a. Replace with correct size controller. b. Remove controller and clean it and the ball. a. Manually operate valve stem to flush away obstruction. b. Replace spring. a. Repeat regeneration making certain correct salt dosage is used. b. Replace O-ring. c. Replace O-ring. Note 1: The use of resin cleaners in an unvented enclosure is not recommended. This may cause damage to the timer. 24

25 This Page Begins the KS15 & KS64 Instructions 25

26 Packing List KS15 & KS64 The picture below shows all of the parts that should be included with your KS15 or KS64 unit. SourceSelect bypass valve Clips Brine Line Fitting & Nut Drain Line Fitting & Nut Brine adapter clip Brine Tank Transformer Screen/Ferrule Hose Clamp ½ Drain Line 3/8 Brine Line 26

27 KS15 & KS64 Control Valve Dimensions and Parameters IN OUT Model Length(max) Width(max) Height (max) Regeneration Mode KS15 & KS Up-flow The valve dimensions are for reference only. Connect Port Dimensions Product Model Inlet Port Outlet Port Drain Port Brine Port Base Riser Pipe Hard Water Bypass KS15 1 NPT 1 NPT 3/4 NPT 3/ NPSM 32 mm Yes KS64 1 NPT 1 NPT 3/4 NPT 3/ NPSM 32 mm Yes Main Technical Parameters Water Capacity See Product Specifications and Limitations Power Input VAC 50/60Hz Power Output 2A Regeneration Cycles Sequence: Service Backwash Brine & Slow Rinse Backwash Fast Rinse Brine Refill Intelligent Meter Delayed Programming A-03 Meter Delay: Regeneration happens when the capacity reaches zero and the preset time of regeneration is reached. 27

28 Installation Procedures KS15 & KS64 CONNECT TO WATER SUPPLY A. Shut off the main water supply to the house. 1. Open the hose bib to relieve pressure and drain out water. 2. Close the hose bib. 3. Place a bucket or the softener brine tank under the softener loop to catch the excess water that will spill out when you cut the pipe. 4. Cut the plumbing loop off. 5. Determine the inlet side of the loop by turning the main water on very slightly until water comes out of one of the sides of the loop. This is the inlet supply. WARNING: You must connect the incoming side of the softener/conditioner to the inlet supply from the loop. Failure to connect with the proper directional flow can damage the water softener/conditioner and your household plumbing. B. Prepare SourceSelect bypass valve for piping connections. Note: Before attaching the bypass to the valve, verify the turbine is installed into the outlet side of the bypass with the turbine facing in. (See Figure 1-4 on pg. 29.) 1. Install drain hose barb before attaching bypass valve. No Teflon needed, only hand tighten. 2. Attach the bypass valve and insert the clips. 3. Meter cable is installed into cable port on the outlet side during system start-up. 4. Place SourceSelect bypass valve into the bypass position by turning the knob until it points perpendicular to the bypass valve body Figure 1-2 C. Connect Plumbing 1. As Figure 1-3 shows; connect inlet pipe, via a 1 NPT female connector, to the inlet connector of SourceSelect bypass. Repeat steps for the outlet pipe. Figure

29 Installation Procedures KS15 & KS64 Continued Brine line connection Drain line connection Turbine Outlet side Insert Metering Cable Here (On outlet side) OUT IN Figure 1-4 CERAMIC BYPASS Table A - Ceramic Bypass Functions Service Bypass 29

30 Installation Procedures KS15 & KS64 Continued CONNECT TO DRAIN Typical drain line runs to a floor drain, washing machine drain, sanitary sewer line with a p-trap, a sink drain or a sump. CAUTION: Check with all local plumbing codes to insure proper installation in your area. Be sure to install proper drain line size (see specifications or step B below for sizing). A. Slide a ½ I.D. tube onto hose barb located on the back of the valve control body, (you may want to secure tube with a hose clamp, provided). Connect the tubing to the drain stub out provided with your pre-plumb loop. (See Figure 1-5.) Some preplumbs may provide an ABS drainpipe to run drain line to. CAUTION: Be sure drain line discharges properly into a drain to prevent flooding. An air gap is required between the drain line and the drain (sewer). This avoids a syphon effect and reverse contamination. B. If the following conditions exist, it is recommended to increase the drain line tubing from ½ to ¾ diameter: Drain line run is over 20. Drain line vertical run is over 10 feet high with incoming Figure 1-5 water supply pressure of 60 PSI. (You can increase or decrease height of run 2 feet per 10 PSI. variations in either direction, i.e. 12 feet vertical run with 70 PSI. or 8 feet vertical run with 50 PSI.). Backwash rates exceed 5 gpm (see specifications sheet). CONNECT BRINE LINE B. Brine Line Connection 1. As Figure 1-6 shows; slide brine nut onto the 3/8 brine tubing. 2. Install the filter screen/ferrule into the end of brine tube. 3. Insert tube into brine connector and tighten brine nut to the brine connector. Nut Screen/Ferrule Pieces included in small plastic bag clipped to valve Figure

31 Installation Procedures KS15 & KS64 Continued C. Brine Tank Installation 1. Remove cap from brine well. Remove overflow nut and float. 2. Secure brine well to brine tank with the brine well stand-off and nut using the lower hole. 3. Refer to Figure Replace brine float into brine well. 5. Insert brine line tubing through the upper hole of tank, standoff and well. 6. Refer to Figure Slip the brine line through the well stand-off and push brine line into the quick connect elbow at the top of the float assembly. 8. Replace brine well cap. Figure 1-7 Figure 1-8 Drain Overflow Hole To Valve Connection 31

32 KS15 & KS64 System Installation Chart 32

33 Installation Procedures KS15 & KS64 Continued SYSTEM START-UP Before running the KS15 & KS64 for the first time, flush out the water line and bypass (SourceSelect Valve). Be sure the bypass (SourceSelect Valve) is closed. Insert meter cable in the outlet side of the bypass (SourceSelect Valve) or connector; the side the turbine is installed in. Plug in the power cord for the valve. Turn the water source on at the inlet to the house. Open a water line and let water flow until water runs clear. Open the bypass (SourceSelect Valve). Check for any leaks. Press and hold both and buttons simultaneously for 3 seconds to unlock the key pad. Press to advance through each cycle backwash, B. S. R. (brine & slow rinse) - verify the air check valve is closed by listening to be sure no air is being drawn into the system, secondary backwash, and fast rinse until you reach secondary backwash; this lets air out of the drain line and will take 8-10 minutes to purge the system. Note: when you press the screen will display motor running as it positions the ceramic disc. Once motor running disappears and the next phase is displayed, press to advance to the next phase. Next to fill the brine tank with water press to manually advance through the next phase, fast rinse, until you reach B.R. (brine refill). Once you reach B.R. (brine refill) allow this phase to run, do not advance past this phase. This will automatically fill the brine tank with the correct amount of water. This phase will take 10 minutes for a 1 cu/ft. system. After this phase has completed, it will advance to the in-service position. Next add salt into brine tank. (40lb minimum, 120lb maximum) Note: We recommend using pellet salt, NOT solar salt. Install brine tank cover. Turn a faucet on, away from the installation location, until the water from the plumbing lines has been purged. Softening system is now fully operational. Take a water sample to verify and test for hardness reduction. 33

34 Installation Procedures KS15 & KS64 Continued PROGRAM THE VALVE CONTROL One Button to Change the Current Time Pressing and holding the button for 3 seconds, when system is locked, allows the current time of day to be adjusted. Scroll up arrow or down to set the hour then press and then same for minutes. When time settings are completed press Manual / Delayed Regeneration Pressing at any time results in an immediate manual regeneration. Pressing and holding for 3 seconds, when system is locked, results in a delayed regeneration at 2 am. Unlocking the Keypad icon indicates the buttons are locked within 5 minutes of idle use. To unlock press and hold for 3 seconds until the icon is off. and Enter Key Press button to enter the basic programming mode, modify highlighted options, and return to the main menu. Manual Regen/Esc. Key Press at any phase during manual regeneration to advance to the next phase or press during programming to exit to the home screen without modifying the current highlighted option. Up and Down Arrows or buttons are used to scroll through the various basic programming options as well as adjust values. Programming Modes Basic Programming Allows you to adjust the time values for each phase. To enter basic programming, follow the directions below. When the icon is on, press and hold both and for 3 seconds to unlock the keypad; then press to enter the main menu; press or to highlight each option. Press to enter that option. Press or to adjust the value. Press to accept changes. (Press to exit back to service status) Default Programming Mode Model Set Total Capacity Set Water Hardness Set B.R. Time KS GPG 9 minutes KS GPG 5 minutes 34

35 Assembly Drawings and Parts List KS15 & KS64 35

36 Assembly Drawings and Parts List KS15 & KS64- Continued Item No. Description Quantity Item No. Description Quantity 1 Injector Cover 1 38 Wire for Locating Board 1 2 Screw, Cross 2 39 Control Board 1 3 O-ring 1 40 Weather Cover 1 4 Nozzle 1 41 Dust Cover 1 5 O-ring 1 42 Screw, Cross 1 6 Throat 1 43 Gear 1 7 Filter Screen 1 44 Screw, Cross 4 8 Screw, Cross 1 45 Locating Board 1 9 Injector Body 1 46 O-ring 2 10 O-ring 2 47 Dust Cover 1 11 O-ring 2 48 Screw, Cross 1 12 O-ring 1 49 Washer 1 13 Screw, Cross 3 50 Spring Washer 1 14 O-ring 1 51 Pick 1 15 Valve Body 1 52 Screw, Cross 4 16 Screw, Cross 2 53 Spring Washer 4 17 Motor 1 54 Control Board 1 18 Screw, Cross 4 55 Seal Ring 2 19 Seal Ring 1 56 Fitting Nut 1 20 Motor 1 57 O-ring 2 21 Fixed Disc 1 58 Anti-friction Washer 1 22 Screw, Cross 4 59 Shaft 1 23 Moving Disc 1 60 Moving Disc 1 24 Small Gear 1 61 Fixed Disc 1 25 Pin 1 62 Seal Ring 1 26 Moving Seal Ring 1 63 Tube 1 27 Shaft 1 64 Hexagonal Nut 1 28 Anti-friction Washer 1 65 Net 1 29 O-ring 2 66 Connector 1 30 Fitting Nut 1 67 Articulated Nut 1 31 Label 1 68 O-ring 1 32 Control Box 1 69 Connector 1 33 Display Board 1 70 Brine Line Flow Control 1 34 Wire for Display Board 1 71 O-ring 1 35 Wire for Power 1 72 Drain Line Flow Control 1 36 Probe Wire 1 73 Clip 1 37 Cable Clip 2 36

37 Assembly Drawings and Parts List KS15 & KS64- Continued Ceramic Bypass Parts No. Description Part no. QTY No. Description Part no. QTY 1 Trademark Moving Disk Screw, Cross Fixed Disk Sticker Seal ring Handle wheel Connector Table Fitting nut Clip O-ring Screw, Cross O-ring Valve Body Shaft Turbine Anti-friction Washer O-ring Moving Seal Ring Animated Nut

38 Brine Tank Assembly KS15 & KS64 KS15 Brine Tank Assembly Code Part No. Description Qty CL 11 x 11 brine tank Float Assembly 1 KS64 Brine Tank Assembly Code Part No. Description Qty F-CL 14 x 14 brine tank Float Assembly 1 38

39 KS15 & KS64 Control Troubleshooting Control Valve Problem Cause Correction 1. Softener fails to regenerate 2. Regeneration time is not correct 3. Hard water 4. Softener fails to draw brine 5. Unit uses too much salt 6. Excessive water in brine tank 7. Pressure lost or iron in conditioned water A. Electrical service to unit has been interrupted. B. Regeneration cycles set incorrectly. C. Controller is defective. D. Motor failure. A. Time of Day not set correctly. B. Power failure over 3 days. A. SourceSelect Bypass valve is open or leaking. B. No salt in brine tank. C. Injector plugged. D. Insufficient water level in brine tank. E. Leak at O-ring on riser pipe. F. Internal valve leak. G. Regeneration cycles not correct. H. Shortage of resin. I. Bad quality of feed water or meter blocked. A. Line pressure is too low. B. Brine line is plugged. C. Brine line is leaking. D. Injector is plugged. E. Internal leakage. F. Drain line is plugged. G. Wrong size BLFC, DLFC and injector. A. Improper salt setting. (Brine refill time) B. Excessive water in brine tank. A. Brine refill time is too long. B. Foreign material in brine line. C. Foreign material in brine valve or plugged drain line flow control. D. Power outage during brine fill. E. Safety valve in brine tank malfunction. A. Iron in the water supply pipes. B. Iron mass in the softener. C. Fouled resin bed. D. Too much iron in the raw water. A. Check for consistent electrical service. B. Reset regeneration cycles. C. Replace controller. D. Replace motor. Check program and reset time of day. A. Close or repair SourceSelect bypass valve. B. Add salt to brine tank and maintain salt level above water level. C. Change or clean injector. D. Check brine tank refill time. E. Make sure riser pipe is not cracked. Check O-ring and tube pilot. F. Change valve body. G. Set correct regeneration cycles in the program. H. Add resin to mineral tank and check for leaks. I. Reduce the inlet turbidity, clean or replace meter. A. Increase line pressure. B. Clean brine line. C. Replace brine line. D. Clean or replace injector. E. Replace valve body. F. Clean drain line flow control. G. Install properly sized BLFC, DLFC and injector. A. Check salt usage and salt setting. (Brine refill time) B. See problem no.6. A. Reset correct refilling time. B. Clean brine line. C. Clean brine valve, and DLFC. D. Put the valve in bypass. Install a safety float in brine tank. E. Repair or replace brine safety valve. A. Clean the water supply pipe. B. Clean valve and add resin cleaning chemical, increase frequency of regeneration. C. Check backwash, brine draw and brine refill. Increase frequency of regeneration and backwash time. D. Install Iron removal equipment before softening. 39

40 KS15 & KS64 Troubleshooting- Continued Control Valve Continued Problem Cause Correction A. Air in water system. 8. Loss of mineral through drain line 9. Control cycles continuously 10. Drain flows continuously 11. Interrupted or irregular brine B. Bottom strainer broken. C. Improperly sized drain line control (DLFC). A. Signal to the locating PCB is interrupted. B. Controller is faulty. C. Foreign material in the drive gear. D. Time of regeneration steps were set to zero. A. Internal valve leak. B. Interrupted power supply during backwash. A. Water pressure too low or not stable. B. Injector is plugged or faulty. C. Air in resin tank. A. Assure that well system has proper air eliminator control. B. Replace bottom strainer. C. Check for proper drain rate. A. Check the connection between the main PCB to the locating PCB. B. Replace controller. C. Remove blockage in drive gear. D. Check program setting and reset. A. Check and repair valve body or replace it. B. Adjust valve to service position or turn off SourceSelect bypass valve and restart when power is restored. A. Increase water pressure. B. Clean or replace injector. C. Check and find the reason. 12. Water flows from drain or brine line after regeneration 13. High concentration of brine 14. Decreased Capacity 15. Power Outage Occurs During Regeneration A. Foreign material in the valve body. B. Hard water mixed in valve body. C. Water pressure is too high. A. Foreign material in injector. B. Brine valve cannot be shut-off. C. Rapid rinse time is too short. A. Regeneration is not occurring. B. Fouled resin bed. C. Safety float is not at the proper height or brine time is low. D. Softener setting not proper. E. Raw water quality has altered. A. Clean foreign material in valve body. B. Change valve core or sealing ring. C. Reduce water pressure or use pressure release function. A. Clean and repair injector. B. Replace brine valve or clean it. C. Extend rapid rinse time. A. Reset regeneration parameters. B. Increase backwash flow rate and time, clean or change resin. C. Adjust brine draw time and float height. D. Re-test the water and change the valve parameters. E. Regenerate unit manually then reset regeneration cycle. F. Flow meter is slow or stationary. F. Disassemble and clean flow meter or replace. A. System locked in current phase/cycle. A. Close the SourceSelect bypass until power resumes. If power outage lasts over 72 hours, the time of day will need to be reset. 40

41 Electronics KS15 & KS64 Troubleshooting- Continued Problem Cause Correction 1. Abnormal display 2. Blank display 3. E1 code 4. E2 code A. Wiring to the front panel is loose. B. Control board is faulty. C. Transformer malfunction. D. Electrical service unstable. A. Wiring to the front panel is loose. B. Front panel damaged. C. Control board damaged. D. Electricity is interrupted. A. Wiring of locating board with controller fails to work. B. Locating board damaged. C. Mechanical drive failure. D. Faulty control board. E. Wiring to the motor has a short. F. Motor damaged. A. Cycle position sensor on locating board damaged. B. Possible short in the wiring to the locating board. C. Control board malfunction. A. Check and replace the wiring. B. Replace control board. C. Check and replace transformer. D. Verify power source. A. Check and replace wiring. B. Replace front panel. C. Replace control board. D. Check power source. A. Replace wiring. B. Replace locating board. C. Replace Discs or drive gear. D. Replace control board. E. Replace wiring. F. Replace motor. A. Replace locating board. B. Replace wiring. C. Replace control board. 5. E3 or E4 code A. Control board malfunction. A. Replace control board. 41

42 KS15 & KS64 Replacement Parts Replacement Parts Description Part Number Quantity Brine Assembly Kit, 3/8 - #63, #64, #65, #66, #68, #73 REVV-217 Brine Screen and Tube - #63, #65 REVV EA Bypass Clip EA Control Board Kit - #35, #37, #39 REVV KIT Display Board Kit - #33, #34, #37 REVV KIT DLFC Buttons, BLFC Buttons & Injector Kit REVV KIT Drain Assembly Kit - #67, #69, #71 REVV KIT Injector Body Assembly Kit - #1-3, #5, #7-11, #13, #56-69, #71, #73 REVV KIT Injector Cover O-ring - # EA Injector Filter Screen Kit - #5, #7 REVV KIT Locating Board Kit - #44, #45, #38 REVV KIT Meter Cable Assembly Kit - #36 & #37 REVV KIT Motor - # EA Motor, Brine - # EA O-ring, Valve Body - # EA O-ring, Valve Center Hub - # EA Transformer, 12VDC EA Upper Distributor Basket, 32mm REVV EA 42

43 KS15 & KS64 Accessories Accessories Description Part Number Figure Quantity Dust Cover CV 1 EA Animated Connector with Flow Meter AC/FM-F82 1 PAIR 1 Inlet/Outlet Female to Female Adaptor REVV EA ¾ 90 ⁰ Inlet/Outlet Elbow REVV EA 1 90 ⁰ Inlet/Outlet Elbow REVV EA ¾ Male Adaptor REVV EA Valve Packing List KS15 & KS64 Packing List Description Part Number Figure Quantity Control Valve HK 72605B-HK 1 12VDC Transformer User Manual 1 Parts Valve Base O-ring Interlock Cable Washers

44 KS15 & KS64 Packing List- Continued System Packing List Description Part Number Quantity KS15 & KS64 Control Valve HK or 72605B-HK 1 1 Push Pull SourceSelect Bypass Pressure Tank and Media (media may be installed in tank or bulk separate) Varies 1 Distributor Tube and Lower Basket (installed in pressure tank) REVV-PTT Upper Basket REVV Brine Tank and Float Assembly Varies 1 3/8 Brine Line BL3/8 4 Grease Packet SG Customer Manual Tank Label (elements systems only) PTL-01 1 Warranty Card

45 MANUFACTURERS WARRANTY KRYSTAL PURE POINT-OF-ENTRY PRODUCTS (POE) LIMITED LIFETIME TRANSFERABLE WARRANTY* ON SELECTED MAJOR COMPONENTS From the original date of purchase, Krystal Pure POE Systems guarantees: Factory labor for Lowe s Type II installations to repair or replace defective component(s): Models KS10, KS15, KS64, KS EverSoft 1 year & Transferable* Models KC10, KC15, KC Elite 1 year & Transferable* Note: All installations performed by other-than AmeriFlow / Lowe s Type II is PARTS ONLY coverage. Resin against material defects: Models KS10, KS15, KS64, KS EverSoft Media tanks, Brine Tanks and Valve body against material defects: Models KS10, KS15, KS64, KS EverSoft Models KC10, KC15, KC Elite Electronics and Valve components: Models KS10, KS15, KS64, KS EverSoft Models KC10, KC15, KC Elite Components not listed above: Lifetime & Transferable* Lifetime & Transferable* Lifetime & Transferable* 5 years & Transferable* 5 years & Transferable* 1 year & Transferable* Medias not listed above: Can t be regenerated and are not covered under warranty. If a part proves to be defective during its respective warranty period, AmeriFlow will ship a replacement part, directly to your home, without charge. Labor necessary to maintain this product is not covered by the product warranty unless installed by an AmeriFlow certified installer under the Lowe s Type II Install program for one year. *Warranty Transfer Fee applies to new ownership: $ Transfers are activated providing the Warranty Transfer Card is filled out completely and the Transfer Fee is confirmed valid. Divergence from installation, maintenance or specifications as stated in the Owner s Manual, or use on non-potable water will void this warranty. DO NOT CONTACT THE LOCATION WHERE YOU PURCHASED YOUR EQUIPMENT. For warranty service contact the manufacturer. We will ask you to fax or a copy of sales invoice and manufacturer warranty. Defective parts or unit will be repaired or replaced or refunded solely at our option and returned to the customer, freight prepaid. This warranty does not cover any defects or damage resulting from water pressure exceeding 85psi, misuse, misapplication, neglect, alterations, accident, improper maintenance or installation contrary to manufacturers printed instructions and specifications, casualties, fire, flood, water softener/conditioner drain line plugging, sediment/scale fouling, air temperatures over 140ºF, water temperatures over 110ºF, freezing, environmental factors, or acts of God. This warranty is void if the equipment is moved from original installation site by an unauthorized service agent or if repaired with non-ameriflow approved components. This warranty does not cover systems used outside the Continental United States. This warranty does not cover any consequential damages, including travel expense, telephone charges, loss of revenue, loss of time, inconvenience, loss of use of the equipment and/or its failure to function properly. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS WARRANTIES, IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THE DURATION OF THIS GUARANTEE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS. THEREFORE, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. Ameriflow Water Systems Inc. WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES SUFFERED BY CUSTOMER ARISING FROM ANY DEFECT OF MALFUNCTION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Ameriflow Water Systems Inc. 525 W. 21 st Tempe, AZ U.S. A