Safety training for industry and government services

Transcription

1 Safety training for industry and government services

2 Professionals in safety Already for over two decades Falck Risc has been offering education and training for dealing with incidents in the industrial and the public sector. Falck Risc stresses importance on competence training and competence assessment, a system developed internally. Falck Risc combines lessons learned from actual incidents with a realistic training facility to give a unique training experience. This way Falck Risc, in close collaboration with its customers can develop a capable emergency organisation able to deal effectively with an incident. Falck Risc is a part of the Danish multinational Falck A/S, which is more than a hundred years old and employs over 27,000 personnel. Falck A/S is an international supplier in the fields of assistance, emergency aid, healthcare and training. The training division of Falck has 20 training centres, in 8 different countries worldwide.

3 International reputation During the last twenty years, Falck Risc has acquired an international reputation in the field of safety training for fire brigade organisations. Annually more than 40,000 students from all parts of the world come to our trainingcenters in the Netherlands, located at Barneveld, Dordrecht and Rotterdam-Maasvlakte, to undertake realistic exercises using the unique training facilities. Falck Risc s training, covers all levels of the incident organisation within both the industrial and public sectors. Falck Risc has training programmes and recognizable training objects with associated scenarios for almost every form of incident and calamity relief within these sectors. Falck Risc are the training specialists in High Risk oil and petrochemical, interior fire fighting, crisis management, Hazmat, Rescue, SAVER extrication methods and Fire Brigade Diving. Falck Risc continually invests in quality improvements of its own organisation. For example the instructors come from the industrial or governmental sectors, minimally state qualified (fire brigade instructor) and they first follow extensive, internal training before they are allowed to teach. So the instructors can speak the language of the customer and use their vast experience of the business. Using an internal quality management system the instructors are continually tested and assessed on their competencies. Falck Risc s worldwide reputation can also be attributed to its Emergency Response Team which is deployed worldwide for fighting calamities, both onshore and offshore. The experience gained during these actual real life incidents can be utilised at the training centres.

4 Realistic training In comparison with other training centres, Falck Risc distinguishes itself through the use of recognizable, realistic training objects reflecting the environment of the customer. At Rotterdam-Maasvlakte training location, covering an area of approx. 4.5 hectares, wood, liquids and gases are utilised to make live fires, which can subsequently controlled and extinguished with water foam, powder and Co 2. Training props which include process installations, large surface fires, a block of flats, ships, trains, trams, a motorway and a swimming pool, make it possible to approach reality as closely as possible. Various realistic scenarios can be imitated on all of those props including large scale petro-chemical incidents and disasters in the public sector. The training grounds of Falck Risc at Barneveld, Dordrecht and Maasvlakte-Rotterdam are suitable for multidisciplinary exercises where the fire brigade, police and ambulance services learn how they can optimally cooperate as a team within the framework of, for example, crisis management and calamity relief. Environmentally conscious training In order to protect the environment, Falck Risc has closed sewerage systems, with own water purification installations. The closed sewerage systems prevents polluted extinguishing water from entering the soil and watercourses. The extinguished water is then purified and recycled, the quality of which is monitored on a regular basis.

5 Industrial Safety Training People are central to the organisation and their actions determine the course of the incident. Falck recognises 4 levels within an organization covering the Operational, Tactical and Strategic responses to an incident, to which the key roles need to be trained and assessed. At each level, the people are taught to act effectively and bring the incident under control as soon as possible. Level Competency level Emergency response function 1 Skills Specialist Incipient Stage Fire-Fighting Training Course Industrial First responder and specialist modules Similar process management function/ role Process operator Operational Advanced Fire, Haz Mat and Rescue Emergency Responder 2 Team Leadership ER Team Leader for an advanced Fire-Fighting, HazMat and rescue team Industrial Fire Brigade member and specialist training modules Industrial Fire Brigade Leader and specialist training modules Fire Brigade Member Fire Brigade Leader or shift Leaders Tactical 3 ER Coordination to more than one ER and support teams ER Coordination to more than one ER and support teams On scene Commander or Incident Commander Installation/Plant supervisors or Production manager Strategic 4 General Management Management during and after an accident Crisis Management General Business and Division managers / Directors Falck has developed standardized training documents for the key functions and specialist roles for Fire, Hazardous Materials Response and Rescue, in accordance with International recognised standards NFPA, NEN, CEN, BS, etc. These documents set out the core competencies required to perform those roles, the training objectives and requirements to deliver the training either at a Falck Risc training centre or at a Falck Risc accredited training centre. This means we can offer training at one of our unique facilities in The Netherlands or at an accredited training provider near the customer. In both cases the training is carried out to the highest quality. Falck Risc management system has been certified to the ISO 9001:2008 standard and to strengthen the quality of the training delivered, Falck Risc is also an accredited training provider by JOIFF, OPITO, IFV, SSVV and NOGEPA, to name just a few. Together we can make a difference and guide you to safer future.

6 Falck, your partner to a professional emergency response organisation The emergency organisation of any business needs to adopt a professional attitude towards safety in order to prevent small incidents or to prevent small incidents becoming major disasters. Falck has many years experience in providing Fire Brigade Services, taking on the responsibility to provide, train and manage an emergency response organisation on a daily basis. Falck Risc can utilize this experience by offering a comprehensive service, to help your business become and remain an highly efficient, motivated and competent emergency response organisation. This is achieved through a 5 step programme, guiding you to a safer future. The steps are as follows; 1. The preparatory work of assessing your organisation, looking at the present situation, risk profiles and history of incidents. 2. Defining your needs by making a gap analyse to determine the objectives which improve the organisation and subsequently setting Critical Success Factors on those goals. 3. Planning the organisational improvements through toolboxes, verifi cation of competencies and outlining a training plan for new or existing personnel. 4. Executing the proposed training plans, by carrying initial training or tailor made further training programmes using a variety of methods. 5. Evaluating the process to see if the desired output as been achieved against the prescribed CFS s Critical Success Factors. We can tailor our service to meet your requirements. Together we can make a difference and guide you to a safer future.

7 Fire brigade training for the government services The Dutch government has set out national standards for competence, to which operational fire fighters and officers of all levels will be assessed. Falck Risc is fully prepared and has readily implemented these standards, by developing a competence assessment system. The national standards define the performance/competence criteria required for a fire fighter/officer to do his/her task. With this appraisal system the competences of the fire fighters, at all levels, are mapped during the practical exercises. The fire projects are divided into various main subjects (practice cards). Although the practice cards have been outlined under the commission of the government, Falck Risc has written scenarios to match the national standards for competence as closely as possible. Falck Risc has a list of scenarios in which 90 % of the everyday situations can be carried out for training and assessments. Competence-oriented assessment system The core element of the assessment system developed by Falck Risc is the way how the competences of the students are evaluated and registered. All competences relating to a specific practice card are noted by qualified Falck Risc assessors. Each competence is provided with either sufficient, or registered as a point of attention (A). In this way all strong and weak points are highlighted and they are entered in the automated system. Subsequently the client will receive a written report for each student including the general recommendations of the assessor and an easy to read graphical representation indicating their personal competences. This report could be the basis for a personal development plan whereby the client can stimulate further training for that employee. The criteria for the new competency based exercises can be recorded and so used to measure performance and competency of every fire fighter.

8 Fire brigade training Falck RISC can offer training for basic, advanced and specialist roles in compliance with the Dutch National Fire Service Training Syllabus, training all roles from the basic firefighter up to and including the Chief Fire Officer. The training is concluded with an examination which is tested by the Dutch Fire Academy (IFV). Falck Risc offers competence-oriented education in a day time course. Interim assessments provide insight into the progress of the student. Falck Risc focuses on the student, giving intensive and individual attention, ensuring the person can be rapidly deployed in the client s organisation.

9 Crisis management It is vital to manage a (potential) crisis well. Personnel safety, maintaining production and preserving the company s reputation all require attention. Good cooperation and communication with all agencies involved in a major incident form the main subjects during the Crisis Management training at Falck Risc. Falck Risc supplies crisis management training on the basis of realistic scenarios. Central in this are both the internal and external communication. Internal: who decides, who acts and who informs. External: who talks to the press, who informs relatives and neighbours and how is the cooperation between the authorities conducted. Falck Risc - as no one else - makes the management of companies and government bodies conscious of the elements which are important in order to manage a crisis well. Crisis management starts with a process of awareness in the boardroom or the crisis centre. Not only the people on the shop floor must be trained, but also the top management. Only together they can effectively master a crisis.

10 Emergency Response Team 365 days per year, 24 hours per day, the Emergency Response Team (ERT) is on stand-by to be deployed in the event of fires on board ships, incidents with hazardous substances and/or refinery fires. This team of Falck Risc consists of specialists who, in addition to their daily activities, immediately fly out to the scene of the emergency together with their own equipment - anywhere in the world. The ERT is especially active in the maritime sector employed by government authorities, shipping companies, salvage companies and insurance companies. The commitment of the ERT makes the difference. The difference between damage limitation and total loss, between life and death.

11 Having the incident under control All education and training programs of Falck Risc are focussed on optimally preparing employees, organisations and governments for their actions during incidents, hereby bringing the situation under control as soon as possible. The highest priority during an incident is for the safety of people in both their living and working environment and thereafter further actions will be driven by economic factors. Thanks to the competence-oriented education and training in combination with a training location where reality is mirrored as closely as possible, Falck Risc supplies safety professionals for every level: from shop floor to management. Falck Risc can assess the skills of these professionals on a regular bases in order to maintain the quality. Whether it concerns the extinguishing of a fire in the initial stages or a larger-scale incident, Falck Risc offers appropriate training for every situation. At Falck Risc, people are central to the organisation. The actions of people determine the course of the incident. Therefore knowledge, experience, awareness, skills and competencies bring the incident under control.

12 Maasvlakte Beerweg LM Maasvlakte-Rt. The Netherlands Dordrecht Spinel LG Dordrecht The Netherlands Barneveld Garderbroekerweg JA Voorthuizen The Netherlands T +31(0) F +31(0) E industrie@falck.nl W Mailing address P.O. Box AA Rozenburg The Netherlands FNL-B042/04-13