It is with great pleasure that I present the Eaton County Central Dispatch (ECCD) 2017 annual report for your information and review.

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2 Content Executive Summary Leadership Team Public Safety Partners Law Enforcement Public Safety Partners - EMS Public Safety Partners Fire Radio Project Capital Improvements Calls for Service RAVE Alerts Outreach Statistics

3 Executive Summary It is with great pleasure that I present the Eaton County Central Dispatch (ECCD) 2017 annual report for your information and review. Some service highlights include: Dispatched 97,232 calls for service for Police, Fire and EMS services 75,999 calls for Police 14,865 calls for EMS 6,368 calls for Fire Answered 143,295 telephone calls Answered 127 Text-to-911 In addition to the daily activities, our team ensured that ECCD has a high level of training and expertise through participation in countywide training events as well as monthly in-house training. I am grateful for the professional, dedicated ECCD staff who carry out our critical public safety mission 24 hours a day, 365 days a year. We would like to take this opportunity to thank our Board of Commissioners, the agencies we serve and the citizens of Eaton County for their continued support. Yours truly, Michael Armitage Director Eaton County Central Dispatch RAVE Alerts Register by texting EATON to 67283

4 Leadership Team Michael Armitage Director Mr. Michael Armitage, ENP was named Director of Eaton County Central Dispatch in October of Mr. Armitage previously worked for the Michigan State Police in the State 911 Office. Prior to that, he has 12 years of public safety telecommunication experience, most recently at the University of Michigan. Additionally, Mr. Armitage has an M.P.A. from Northern Michigan University and a B.S. in Public Safety Administration from Eastern Michigan University. Mr. Armitage is married to Colleen and they have two children, Landon and Reagan.

5 Leadership Team Lara O Brien Deputy Director Ms. Lara O Brien, ENP has 18 years of 911 telecommunicator experience, 16 of them with Eaton County Central Dispatch. She has held the positions of Telecommunicator, Certified Training Officer, Supervisor and Training Coordinator. Lara became Deputy Director in November of Ms. O Brien has an Associate s degree from Lansing Community College and the title of Emergency Number Professional. Ms. O Brien has two children, Jake and Maggie.

6 Public Safety Partners Law Enforcement Bellevue Police Department Chief Tim Griffin Charlotte Police Department Chief Lisa Sherman Eaton County Sheriff s Department Sheriff Tom Reich Eaton Rapids Police Department Chief Larry Weeks Grand Ledge Police Department Chief Martin Underhill Michigan State Police Lieutenant Lisa Rish Olivet Police Department Chief Shawn Garcia Potterville Police Department Chief Shane Bartlett

7 Public Safety Partners EMS Departments Benton Township EMS Delta Township EMS Eaton Area EMS Grand Ledge EMS Vermontville EMS Windsor Township EMS

8 Public Safety Partners Fire Departments Bellevue Fire Department Chief Mark Jordan Benton Township Fire Department Chief Tim James Charlotte Fire Department Chief Kevin Fullerton Delta Township Fire Department Chief John Clark Eaton Rapids Fire Department Chief Roger McNutt Eaton Rapids Township Fire Department Chief Rob Herig Grand Ledge Fire Department Chief Rodney VanDeCasteele Hamlin Fire Department Chief Scott Blackmer Olivet Fire Department Chief John Collins Potterville Fire Department Chief Ryan Lundquist Roxand Fire Department Chief Wes Waldo Sunfield Fire Department Chief Tim James Vermontville Fire Department Chief Matt Emery Windsor Township Fire Department Chief Phillip Miller

9 Radio Project Voters approved a surcharge of up to $1.75/month per device (63% yes) for a simulcast subsystem on the Michigan Public Safety Communications System (MPSCS). This project also includes new user radios for all public safety agencies, a battery replacement program, and communication system upgrades for outdoor warning sirens. The system is expected to be fully operational in late 2019.

10 Capital Improvements Upgraded building security cameras 10 New Mobile Computer terminals for first responder vehicles

11 Capital Improvements New Flag Pole

12 Capital Improvements Upgraded Fire Alarm System Vestibule carpet replacement

13 Calls for Service

14 Police Calls for Service Agency Calls %Total Bellevue Police 754 1% Charlotte Police 9,401 12% Eaton County Sheriff Delta Patrol 22,743 30% Eaton County Sheriff County Patrol 17,229 23% Eaton County Animal Control 2,063 3% Eaton Rapids Police 5,223 7% Grand Ledge Police 8,302 11% Michigan State Police 5,768 7% Olivet Police % Potterville Police 3,678 5% Outside Agencies % Total Police Calls 75, %

15 EMS Calls for Service Agency Calls %Total Benton Township EMS 602 4% Delta Township EMS 5,525 37% Eaton Area EMS 5,852 39% Grand Ledge EMS 1,646 11% Vermontville EMS 147 1% Windsor Township EMS 1,017 7% Outside Agencies 76 1% Total EMS Calls 14, %

16 Fire Calls for Service Agency Calls %Total Bellevue Fire 282 4% Benton Township Fire 164 3% Charlotte Fire % Delta Township Fire 2,230 35% Eaton Rapids Fire 541 8% Eaton Rapids Township Fire 540 8% Grand Ledge Fire 520 8% Hamlin Township Fire 167 3% Olivet Fire 237 4% Potterville Fire 88 1% Roxand Township Fire 110 2% Sunfield Township Fire 290 5% Vermontville Township Fire 97 2% Windsor Township Fire 246 4% Outside Agencies 71 1% Total Fire Calls 6, %

17 RAVE Alerts Eaton County 911 discontinued the use of Nixle at the end of Nixle began charging a fee to select users, which included Eaton County. The county already had a contract with Rave Mobility Safety for internal Emergency Management alerting. Rave Alerts was also capable of handling the public opt-in notifications similar to the service we received from Nixle. After evaluating the two systems, including the integration capabilities of Rave Alerts with Smart911, we chose to consolidate alerts to one system, Rave Alerts. Here are some frequently asked questions: WHO ACTUALLY SENDS OUT THE ALERTS? Typically it is the shift supervisor working in dispatch. The 911 Director, Deputy Director, or Emergency Services can also send alerts. WHY DO SOME MESSAGES SEEM VAGUE? This can happen for a couple reasons. The 911 supervisor is also answering 911 calls and speaking on the radio, so we are balancing alerts with many other emergent tasks. For example, during a snow event we can get overwhelmed quickly with 911 calls. We may send a message out advising motorist to be careful, but do not have the time to immediately list every impacted roadway. Other times we want to notify the public of an incident quickly, but first responders are still collecting the details. We strive to send follow-up messages as appropriate and as our resources allow.

18 RAVE Alerts WHAT MEDIUMS ARE USED TO DELIVER MESSAGES? Most messages are sent via text and as well as posted on Facebook and Twitter. Alerts that are more urgent will also be sent through a voice call. WHAT NUMBERS WILL ALERTS COME FROM? Text messages will originate from or Rave randomly selected these text numbers based on availability. Phone messages will show as or WHAT TYPES OF MESSAGES DO YOU SEND? We have several options that allow you to receive the information you desire. o o o Emergency: These messages would include evacuation orders or other major incidents that require the public to take immediate action. This also includes Severe Thunderstorm and Tornado Warnings. You can register online by going to EatonCounty911.org or by texting EATON to Traffic: Messages include road closures, accidents, and situations that may affect travel. You can register online by going to EatonCounty911.org or by texting EATONTFC to Weather: Messages include all advisories, watches, and warnings issued by the National Weather Service for Eaton County. You can only register for this alert online by going to EatonCounty911.org.

19 Outreach We were pleased to join many of our local Fire Departments for their annual Fire Open Houses again this year. Our staff also works with local schools to teach children the importance of how and when to call 911. We have expanded our Facebook presence in Our likes grew by 102% in 2017, going from 3,854 to 7,782.

20 Outreach We work with our police agencies to help spread the message of making a difference.

21 2017 By the Numbers 143,295 phone calls answered 127 text-to-911 sessions 99.6% quality assurance rating Address Administration ECCD is responsible for the issuance of addresses in the county. We are seeing an increase in residential and road development over the last several years %

22 Overdose and Cardiac Arrest Statistics

23 Administrative Support 7,282 Warrants entered 144 FOIA requests Training & Incentives Proper training is essential to providing quality, professional, and life-saving services. 1,014 training hours were completed in In 2017, our telecommunicators exceeded State of Michigan required training standards.

24 Training & Incentives Our telecommunicators were challenged with reducing sick time usage by providing an incentive to attend a National Training Conference.

25 Telecommunicator Jacob Scheib, a 3 year team member, used Smart911 chat to communicate with a person being held against her will and unable to speak. Telecommunicator Jessica Nunham, a 3 year team member, used Smart911 chat to communicate with a domestic violence survivor and determine her location. Because of their quick thinking and use of the technology available in the center, telecommunicators Scheib and Nunham were able to help these individuals.