Third PIRTEK Franchise Opens in the Twin Cities Area

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1 Issue #31, Quarter 2, 2012 Third PIRTEK Franchise Opens in the Twin Cities Area The Right Place at the Right Time Trivia Quiz Win a $200 Best Buy Gift Card ETA 1 HOUR ON SITE HOSE SERVICE

The Third PIRTEK Franchise Opens in the Twin Cities Area BURNSVILLE, Minnesota: PIRTEK s presence in the Twin Cities area where PIRTEK was established in the U.S. will be stronger than ever with the opening of a third location.

30, 2012. The Center joined the PIRTEK franchises in Midway, which opened in 1996, and Plymouth that has been in operation since 1997.

In fact, when a customer calls for help, PIRTEK Burnsville mobile service technicians will arrive at the job site within one hour ready to size up equipment needs, remove failed hydraulic hose

2 The Third PIRTEK Franchise Opens in the Twin Cities Area BURNSVILLE, Minnesota: PIRTEK s presence in the Twin Cities area where PIRTEK was established in the U.S. will be stronger than ever with the opening of a third location. Michael Johnson will bring hose and fitting replacement services directly to customer job sites with his new PIRTEK Hose Center that opened at 1409 Cliff Road East in Burnsville, Minnesota, on April 30, The Center joined the PIRTEK franchises in Midway, which opened in 1996, and Plymouth that has been in operation since Minimizing equipment downtime is the calling for the mobile-based business. In fact, when a customer calls for help, PIRTEK Burnsville mobile service technicians will arrive at the job site within one hour ready to size up equipment needs, remove failed hydraulic hose assemblies, manufacture replacement assemblies on location and install them, and make sure the machine is back up and running before leaving the job site. Perfectly Aligned with PIRTEK Spend a few minutes chatting with Johnson and you ll soon learn that sales functions are his passion in life. During my 32-year professional career, I ve always been heavily involved with sales, says Johnson in his gentlemanly style. I really love sales, as well as training activities, and now I can t wait to get started selling PIRTEK mobile services in Burnsville. But proven sales skills are only one aspect that puts Johnson in perfect alignment with PIRTEK franchise ownership. He previously was divisional president at a local company that specializes in machine tools, as well as hydraulic components such as pumps, valves, power units, and electrohydraulic products. I really love sales, as well as training activities, and now I can t wait to get started selling PIRTEK mobile services in Burnsville. I ve been directly involved with hydraulics and the overall industry during the last 22 years, Johnson says. Meanwhile, being a longtime resident here in Lakeville, MN has given me a good understanding of the Twin Cities area and its industrial pockets and service needs. Their role as local business co-owners will enable Johnson and his wife Mary to remain near their family a priority for the couple, who will make the business a shared responsibility. While he dons the cap of franchise owner, Mary will handle payroll and benefit functions, as well as maintain her position as office manager for a home healthcare agency. Three Mobile Service Vans Will Hit the Road Businesses south of the Minnesota River needing rapid hose replacements from construction and manufacturing accounts to scrap yards and farmers will all benefit from PIRTEK Burnsville s three mobile service vans that will be stocked with everything needed to manufacture hose assemblies at job sites. The vans will carry a large selection of hoses and fittings, including braided and spiral hose styles and standard and metric hose fittings and adapters. Each van s high-capacity crimp machine will have the capability to produce crimp hose assemblies from ¼- to 1¼-inch diameters. I ve been directly involved with hydraulics and the overall industry during the last 22 years -Michael Johnson The PIRTEK franchises in Midway and Plymouth have done a great job servicing the city and creating brand awareness and quality service recognition, Johnson says. We will follow in their well-established footsteps by working hard to reduce customers downtime and its costs with our hose-assembly shops on wheels. Serving as home base for its mobile fleet, PIRTEK Burnsville s Hose Center on Cliff Road will also be a convenient hose assembly source for walk-in customers. Like the mobile service vans, it will be stocked with a wide variety of hoses, fittings and adapters for made-to-order hose assemblies. Service will be available around the clock by calling (952) The Hose Center will be open Monday through Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. to noon. 2

3 4 PIRTEK Reduces Downtime and Saves Money for Many Industries Government Federal, State & Local Construction Demolition & Excavation Utilities Power Supply & Generation Landscaping Golf Courses & Tree Cutting Production Facilities Manufacturing & Industrial Transportation Road Haulage & Rail Waste Commercial & Residential Materials Handling Forklifts & Distribution

6 The Right Place at the Right Time Plymouth: Based in the Minneapolis, MN area, PIRTEK Plymouth recently embarked on a business venture with their newest customer, Chukar Waterjet, Inc.

This equipment is capable of cutting steel up to 250 mm thick or waterjet blasting at pressures up to 3800 bar.

With less than two weeks before the start of the show, this Deepwater Subsea Waterjet skid was ready to be outfitted with the hoses, fittings and adaptors.

With these specifications, Chukar began to look for the right company for the job. Warren Christopherson, Operations Manager at Chukar Waterjet, phoned s office very late in the day.

This is a true story and the start of what turned out to be a fortunate find for us just 10 days prior to our conference, Christopherson recalls.

I followed it to a neighboring business and asked John, the PIRTEK Mobile Sales & Service Technician (MSST), to come over to Chukar Waterjet when he was finished.

By the next day it was clear that our best chance of getting the hoses done correctly, including air freight of the stainless fittings from several locations around the country, was to go with PIRTEK.

4 6 The Right Place at the Right Time Plymouth: Based in the Minneapolis, MN area, PIRTEK Plymouth recently embarked on a business venture with their newest customer, Chukar Waterjet, Inc. Chukar Waterjet offers underwater waterjet cutting and blasting equipment capable of operating at depths in excess of 3000 meters. This equipment is capable of cutting steel up to 250 mm thick or waterjet blasting at pressures up to 3800 bar. Their plan was to show off their new Deepwater Subsea Waterjet skid at the Offshore Technology Conference in Houston, TX. With less than two weeks before the start of the show, this Deepwater Subsea Waterjet skid was ready to be outfitted with the hoses, fittings and adaptors. Not only did these products need to hold up to subsea pressure at depths exceeding one mile, but were also required to be stainless steel to resist rusting. With these specifications, Chukar began to look for the right company for the job. Warren Christopherson, Operations Manager at Chukar Waterjet, phoned s office very late in the day. He was asked if he wished to speak with the after hours technician. He replied, No, it could wait until morning! This is a true story and the start of what turned out to be a fortunate find for us just 10 days prior to our conference, Christopherson recalls. The following morning on my way to work, as I exited the freeway there was a PIRTEK mobile service van in front of me. I followed it to a neighboring business and asked John, the PIRTEK Mobile Sales & Service Technician (MSST), to come over to Chukar Waterjet when he was finished. I explained to John what we needed and within a couple of hours, he had three (3) people from PIRTEK on site, taking measurements and discussing the fittings with our engineers. By the next day it was clear that our best chance of getting the hoses done correctly, including air freight of the stainless fittings from several locations around the country, was to go with PIRTEK. Christopherson continues, The PIRTEK crew, including Jidge Ruth, Owner, and two MSST s, John Filipczack and Rich Thies were beyond helpful. They displayed a take-charge ownership of This is a true story and the start of what turned out to be a fortunate find for us just 10 days prior to our conference. -Warren Christopherson Operations Manager Chukar Watejet this project as if it were their own. With remarkable enthusiasm they worked from early in the morning until late into the day. This occurred for several days, expediting the necessary fittings, making and installing the hoses on site with great care. Thanks to, we arrived at the conference with a complete and professional looking skid to display! After all was said and done the job took nearly 100 hours to complete and required a wide range of products. More than 75 stainless steel adaptors with thread forms from SAE O-Ring Boss, JIC and NPTF were used. Stainless steel fittings for the hose and code 61 & 62 flange pads for the stainless tube were also required. Over 20 hose assemblies were manufactured, including 2 and 3 suction hoses and PFMU35 hose assemblies with a working pressure of 5000 psi with diameters ranging from (including) ½, ¾, 1 and 1 ½. Want to be in business for yourself, but not by yourself? PIRTEK is a unique business to business franchise system with 25 years of experience in 14 countries, providing you with a proven business opportunity. Ken Adair, Owner PIRTEK O'Hare & PIRTEK South Holland, Chicago, IL "I have operated a PIRTEK franchise for over eleven years and am still excited about the potential of the concept." #1 in the USA CONTACT US TO SECURE YOUR FUTURE Exclusive Franchise Territories Available Quiz PIRTEK Trivia Quiz #21 Answer the question below correctly by September 30, 2012 and you will be entered in a drawing to win a $200 Best Buy Gift Card. To enter visit: On the front cover image, how many people are wearing PIRTEK ball caps? A. 8 B. 9 C. 10 D. 11 Hint: The answer can be found in this newsletter. Disclaimer: We will choose at random one winner who answered the question correctly. ONLY ONE ENTRY PER PERSON. The contest is not open to PIRTEK employees or family members. Tradeshows Visit us at these shows to learn how PIRTEK can reduce your company s downtime and increase productivity! NSWMA South East Annual Conference September at the Renaissance World Golf Resort in St. Augustine, FL The Utility & Transport Contractors Association of New Jersey September at the Tropicana in Atlantic City, NJ 2012 Texas Automotive Recyclers Expo & Tradeshow October at the Doubletree Hotel in Austin, TX Booth #22 Our Mission Statement: Provide our diverse group of customers with a comprehensive portfolio of fluid transfer solution products and services. Build long-term relationships with our customers by consistently providing cost effective, quality products, services, technical knowledge, and trained personnel via our network of local service centers and mobile sales and service vehicles.

501 Haverty Court Rockledge, FL 32955 Phone: 321.504.4422 Fax: 321.504.4433 Member of Exclusive Franchise Territories Available Seattle Check out our web site: www.pirtek.

Chicago, IL PIRTEK O Hare 847-640-7789 PIRTEK S.

Worth, TX PIRTEK Plano South 972-423-1111 PIRTEK Love Field 214-631-8600 Denver, CO PIRTEK North Valley 303-487-0573 PIRTEK South Valley 720-377-2171 Detroit, MI PIRTEK Madison Heights 248-336-8000

Los Angeles, CA PIRTEK Commerce South 323-724-6737 PIRTEK Long Beach 562-426-9219 PIRTEK Ontario East 909-773-0600 Denver Melbourne, FL PIRTEK Space Coast 321-504-6006 Minneapolis, MN PIRTEK

5 501 Haverty Court Rockledge, FL Phone: Fax: Member of Exclusive Franchise Territories Available Seattle Check out our web site: Minneapolis Boston Atlanta, GA PIRTEK Norcross PIRTEK Red Oak PIRTEK Smyrna Boston, MA PIRTEK Avon Charlotte, NC PIRTEK South End Chicago, IL PIRTEK O Hare PIRTEK S. Holland Cincinnati, OH PIRTEK Reading Road Cleveland, OH PIRTEK Valley View Sacramento Oakland San Francisco Dallas/Ft.Worth, TX PIRTEK Plano South PIRTEK Love Field Denver, CO PIRTEK North Valley PIRTEK South Valley Detroit, MI PIRTEK Madison Heights PIRTEK Sterling Heights PIRTEK Westland Los Angeles San Diego Phoenix Greensboro, NC PIRTEK Piedmont Triad Jacksonville, FL PIRTEK Phillips Highway Los Angeles, CA PIRTEK Commerce South PIRTEK Long Beach PIRTEK Ontario East Denver Melbourne, FL PIRTEK Space Coast Minneapolis, MN PIRTEK Burnsville PIRTEK Midway Detroit Chicago Pittsburgh New Jersey Cleveland Philadelphia Cincinnati St. Louis Norfolk Greensboro Seattle, WA PIRTEK Kent Charlotte PIRTEK Woodinville Atlanta Dallas New Jersey PIRTEK Newark PIRTEK South Brunswick Norfolk, VA PIRTEK Lake Wright Tampa Bay Oakland, CA PIRTEK Oakland Orlando, FL PIRTEK Orlando PIRTEK Altamonte Springs Jacksonville Orlando Melbourne Philadelphia, PA PIRTEK South Philadelphia Phoenix, AZ PIRTEK Sky Harbor Pittsburgh, PA PIRTEK Monroeville Sacramento, CA PIRTEK Power Inn San Diego, CA PIRTEK Greater Miramar San Francisco, CA PIRTEK SFO St. Louis, MO PIRTEK Overland Tampa Bay, FL PIRTEK East Bay

Table W-4...Total Improvement Expenditures by Homeowner Characteristics:

Table W-4...Total Improvement Expenditures by Homeowner Characteristics: 6APPENDIX TABLES Table A-1... Homeowner Improvement s: 2011 Table A-2...Professional and Do-It-Yourself Home Improvement s: 2011 Table A-3... Improvement s by Homeowner Characteristics: 2011 Table A-4...Professional