Th e House That You Build

Transcription

1 Th e House That You Build TREND Transformations Franchise Information Report Prepared by:

2 Scoping the Terrain: Get to Know TREND Transformations What is TREND Transformations? TREND Transformations is a world leader in providing stylish, luxurious, and sustainable surfaces to homes and businesses. We respect tradition and innovation simultaneously, and our nearly 150 worldwide franchise locations demonstrate that to our customers daily. Our company s focus on these main tenets Italian tradition, impeccable design, superior products, unparalleled service, and sustainable practices make up the core of TREND Transformations. Formerly called Granite Transformations, we have changed our name to fully demonstrate the wide range of products we offer. This rebranding has made us all the more appealing to our customers, who associate the TREND name with quality, sustainable, and beautiful products. trend-transformations.com trendfranchise.com 2

3 *Only valid on initial consultation. Minimum purchase required. See store for details. Offer for a limited time only. How Does It Feel to Be Your Own Boss? In a word: great! Owning a business will give you freedom and independence like you have never had before. Becoming a business owner will change your life, and the lives of those around you. Even better, owning a TREND Transformations franchise will help you improve people s lives by turning their houses into homes. The home is the haven where people retreat after work, and your business can transform a home into the beautiful space that your customers seek. The Work Matters We don t want to sugar coat it for you, owning your own business is a lot of work. As the owner you have a lot of responsibility, more than you would have at nearly any other job. But as a business owner, the work you do has a direct effect on your life; you can celebrate every success and learn from each failure, constantly improving your business. Fall in love all over again. You can with a TREND Transformations remodel. It s affordable luxury that will last a lifetime. Your kitchen and bath will thank you. trend-transformations.com Business owners are the backbone of the economy, so you will have an essential purpose in your community as a business owner. Hiring employees will stimulate the economy and give your business so much purpose, as you help other people feed their families and pay their bills. SAVE $ 500 On your next remodeling project * Call today for your FREE design consultation Pompano Beach xxx-xxx-xxxx LIC. #CGC trend-transformations.com trendfranchise.com 3

4 Control Your Destiny The leap to become a business owner is no doubt a big one. Investing a lot of time, money, and energy into a business can be a risk, but it is an even bigger reward because, as a business owner, you are in charge. You get to control how much money you make, who you hire, the direction your business takes, and how you provide for your family. There is nothing more satisfying than finishing a hard day s work and feeling proud of what you have accomplished. As a business owner, this can happen daily! You can leave your job at the end of the day knowing that you made a difference in your customers lives, your employees lives, and your family s lives. Choosing the path of business ownership is not for the faint of heart. Business ownership is for the hard workers, dreamers, lovers of independence, caretakers of the community, and creators of beauty. Our surfaces are certified by the leading authorities on sustainability: Green Guard, the U.S. Green Building Council, and Leadership in Energy and Environmental Design (LEED). How Big is the Home Renovation Industry? When you choose TREND Transformations you choose to be part of the large and growing $300B home renovation industry. of 8.9% in 2016 and up again 9.7% in 2017 means that the industry is projected to net $325B as a whole by the end of We focus on updating the look and feel of our customers homes with new, luxurious surfaces to make our customers homes a reflection of them and their personalities. Home renovations spending in the U.S. is scheduled to increase steadily over the next two years: an increase Industry-wide growth means that TREND Transformations is expanding its market presence and franchise ownership across North America, spreading its unique product offering, approach to service, and market share opportunity to new territories daily. ii trend-transformations.com trendfranchise.com 4

5 Laying the Foundations: About TREND Transformations Our Ethos: Rooted in Tradition, Evolving for the Future When you hear the word TREND, you might think of current style with little thought toward the past or future. At TREND Transformations, though, we have merged traditions of the past, perspectives of the present, and progression toward the future through a blend of Italian traditions, contemporary designs, and sustainable materials redefining what TREND means to home renovation consumers. Using sustainable methods does not mean that we ignore our Orsoni Furnace the oldest glass mosaic foundry in the world, acquired by our owners in The Orsoni Furnace is the connection that keeps us anchored in the tradition of our Italian heritage. Indeed, the combination of our sustainable methods and our Orsoni history is what truly makes TREND Transformations one of a kind. We have successfully combined these two aspects in developing our oneof-a-kind factory in Florida. Color chart of mosaic smalti and gold. Designed by Angelo Orsoni. Displayed at the Great Exhibition in Paris in The key to TREND Transformations is sustainability. We are committed to green practices and using sustainable materials. Our manufacturing facilities use industry-leading water recycling systems, considerably reducing water consumption at our facilities. trend-transformations.com trendfranchise.com 5

6 Our competitors just can t keep up with the superior products TREND Transformations offers. Combine that with the value of our brand, and it is easy to understand how TREND Transformations has so quickly become an industry leader. Rebranding and Renovating TREND Entrepreneur Ranking: We re #1 Each year, Entrepreneur ranks the best franchise brands on the market in their Franchise 500. The top 500 franchises are ranked according to growth, profitability, franchisee satisfaction, and more. In 1996 our owners embarked on the journey that would eventually lead to TREND Transformations. Starting as a small business, Granite Transformations focused on marrying beautiful home renovations products with sustainable processes. The first Granite Transformations location opened in Perth, Australia in 1996, and quickly became so popular that the team decided to expand globally, and TREND Group was born in TREND Transformations ranks #1 in the Kitchen and Bath Remodeling category on Entrepreneur s Franchise 500 list! Our brand, competitive advantages, support, and proprietary products afford you the #1 opportunity in home renovations. In addition, we are ranked #284 overall, putting us among the top franchise brands in the market. Fast forward to 2016, when Granite Transformations became TREND Transformations, adding to the TREND family of brands. We now have offices in five countries, production facilities in three countries, and approximately 150 locations. Headquartered in Miami, Florida, TREND Transformations provides affordable luxury to our customers the world over. trend-transformations.com trendfranchise.com 6

7 A Forward- Thinking Company At TREND Transformations, we are always thinking toward the future, which is in part what motivated us to rebrand our company. It is important that we always represent our customers and franchisees, and we understand that we need to stay on the cutting edge of the renovation industry. In the twenty years that we have been in business, we have made some significant changes to stay on the cusp of the home renovation industry. Some of these changes include: 20 years ago, our primary agglomerate was recycled granite. Our proprietary engineered stone products are now available in over 30 types of agglomerate, so that we can offer our clients exactly what they are looking for. 20 years ago, our primary focus was exclusively counter tops. We have updated our offerings to more fully renovate our customers homes with: - Kitchen countertops - Backsplashes - Showers - Tub to shower conversions - Cabinet refacing - Commercial products - Many more trend-transformations.com trendfranchise.com 7

8 Staying on Trend It is no secret that part of the home renovations industry is keeping up with the ever-changing trends in home design. At TREND Transformations, we stay true to our name by keeping up with what our customers want. A prime example of this is in our material offerings. In 2014, quartz and engineered stone surfaces became consumers and homeowners preferred search. That means that more consumers want quartz and engineered stone than they do granite. At TREND Transformations, we work to meet the demand for stylish, sustainable surfaces made of quartz and engineered stone. Superior Products Our agglomerate and recycled glass tiles products are superior to the competition because of our dedication to our core tenets. Italian tradition influences the choice we make in our materials; as such, we use only the finest, including semi-precious stones and mother of pearl in our agglomerate surfaces. Our endless quest for impeccable design motivated us to design and manufacture our own polishing heads. We manufacture nearly half of the polishing heads we use, something no other company in the industry does. Finally, our commitment to sustainability influences every part of our process. Our surfaces are certified by the leading authorities on sustainability: Green Guard, the U.S. Green Building Council, and Leadership in Energy and Environmental Design (LEED) Our surfaces, manufactured at our very own plants, are certified by NSF and Green Guard, are recognized by the U.S. Green Building Council and can contribute to LEED & Environmental Design) points. (Leadership in Energy Our one-of-a-kind factory in Florida creates unique pieces every day We built our factory in Sebring, Florida, to have a place to create our outstanding products in the United States. This state of the art factory is unique in every way, just like our products. Our factory has two separate lines, which allows us to manufacture nearly 40,000 square feet of material each day. Even the custom mosaics that we design with our trend-transformations.com trendfranchise.com 8

9 clients can be assembled in a matter of days. Our factory also has a new process of sublimation, which uses technology, heat, and pressure to imprint amazing patterns into our materials. We take our products very seriously at TREND, which is why our franchise owners have no problem boasting about the superior quality and selection that we offer. Our factory in Sebring uses a whopping 60 polishing heads to perfect our products. That is five times more polishing heads than our competitors use, but making a superior product is just the standard for us. On top of everything else, we offer our customers over 30 different agglomerates in our engineered stone. Our unique, varied, and quality offerings far outstrip the competition in every category. The effort that we put into creating environmentally friendly surfaces shows. Our agglomerate surfaces require 60% less raw material than any other agglomerate on the market. Our use of geological spoil waste that comes from displacing rocks in digging, mining, and other activities and recycled glass keeps these materials out of landfills. Our agglomerate products are made up of as much as 78% recycled content, setting the industry standard for recycled materials used in the agglomerate materials industry. We have set the standard for sustainable, environmentally friendly surfaces, while upholding the Italian traditions that give our products the gorgeous look and feel that our customers love. trend-transformations.com trendfranchise.com 9

10 Unparalleled Service Yet another way that TREND Transformations sets itself apart from the competition is through our outstanding service to our customers. We have carefully cultivated a reputation for fast, quality service to complement our amazing products. SAVE $ * 500 On your next remodeling project Share something beautiful. Did you ever think luxury could be this affordable? Now you can bring out the true beauty in any kitchen or bathroom. trend-transformations.com Call today for your FREE design consultation Pompano Beach xxx-xxx-xxxx *Only valid on initial consultation. Minimum purchase required. See store for details. Offer for a limited time only. LIC. #CGC As a TREND Transformations franchise owner, you will have the competitive edge of accomplishing renovations in a day. Your customers will love the quick turnaround time from when they pick out their product to when it is delivered and installed. Our products and methods allow for installation in a matter of hours because it s just a smarter way to remodel. We invented the no mess / no demolition process and are well known for our slogan Done In A Day, Beautiful For Life. TREND Transformations is the only choice for affordable luxury surfaces. Done in a day, beautiful for life. That's our motto. support they expect from their family. Joining as a TREND Transformations franchise owner means you become part of our family. The service we provide to our franchise owners is like the service we provide to our customers: high quality and comprehensive. We don't leave our franchise owners out in the dust if they have questions, concerns, or new ideas. Rather, we share our sales ideas and marketing materials, operational expertise and financial best practices giving each and every franchise owner the chance to run the franchise of their dreams. You can find detailed information about In addition to our commitment to our customers, we are equally committed to our people. We take great pride in offering our franchise owners the kind of service and the support we provide to our franchisees in the section titled, "Framing the Future: Let's Team Up!" Or you can visit our website: trendtransformationsfranchise.com/support. Jon Smith Subs 7 trend-transformations.com trendfranchise.com 10

11 Framing the Future: Let s Team Up! We are seeking fresh faces to expand our business and open new TREND Transformations franchises across the world. Our focus has been expansion in Canada and the United States but recent consumer demand has suggested we scale the TREND model to other international territories as well! What are the startup costs? Investing in a franchise is a big commitment financially and personally. It is important to take into consideration how much your initial investment into the company will be. As you examine startup costs, start gathering information about financing your investment. Startup Costs Total startup costs for a TREND Transformations franchise can be as low as $219,440. Let us break down the numbers for you: EXPENDITURE COST Franchise fee $35,000 $75,000 Travel and living expenses during training $500 $5,000 Advertising (including grand opening advertising) $15,000 $30,000 Vehicle $0 $30,000 Forklift $0-$5,000 Rent $6,000 $18,000 Leasehold improvements $29,500 $72,500 Business license, etc $500-$7,000 Showroom $71,380 Tools $10,500 $28,500 Initial inventory $2,500 $45,000 Vehicle wrap $2,000-$3,000 Sales kit $860-$1,720 Trade show/event marketing booth $5,200-$13,250 Insurance $5,000 $20,000 Arch. Design $3,500-$4,700 Miscellaneous costs $2,000 $5,000 Additional funds $30,000 $50,000 Total Investment $219,440 $485,050 trend-transformations.com trendfranchise.com 11

12 As you can see, there are a number of variables that determine final startup costs. Locations, existing asset ownership, and even veteran status can influence your initial costs. For example, the expense for a working truck and forklift is between $0 and $15,000. If you already own a truck and a forklift, this expense will be minimal compared to buying these assets brand new. How Do I Finance My Franchise? Part of the process of getting started with your new franchise is business planning. We work with an independent company that can not only put together a comprehensive business plan but also assist with finding funding. Once again we are with you every step of the way ensuring a smooth transition. One option for financing is through the Small Business Administration, or SBA. TREND Transformations is SBA registered, which means that the SBA knows that we are a reliable company. Our SBA registration makes it easier to get an SBA loan, though it does not mean that you will automatically be approved. Where Can I Get a Detailed Snapshot of Startup Costs? Easy consult our Franchise Disclosure Document, or FDD! The FDD is a document that the Federal Trade Commission requires franchisors provide to potential franchise owners. TREND Transformations provides this legal document 14 days before the sale of a franchise, in compliance with FTC laws. The FDD is full of useful information franchisee candidates will find helpful in their final decision whether or not to invest. This is the most accurate place to find information like average startup costs and earnings, so that you can have an idea of what to expect from your TREND franchise. You can get our FDD by contacting a member of our recruitment team. trend-transformations.com trendfranchise.com 12

13 Single-area TREND Transformations franchises average $1.5 million in gross annual sales. What Kind of Returns Can I Expect? Going into business with TREND Transformations is a big investment in your future. When you open a TREND Transformations franchise, you are investing several thousand dollars and replacing your traditional career with business ownership. When you make this kind of commitment, you need to know it will be worthwhile. Single-area TREND Transformations franchises average $1.5 million in gross annual sales. As with startup costs, the best place to find detailed and accurate earnings information is in the Franchise Disclosure Document. Training and Support things you can do for your business. Your marketing strategy or lack thereof can make or break franchise success. TREND Transformations has a dedicated marketing team that develops company-wide marketing and advertising materials, which give you all the tools you need to start your marketing campaign. In addition, the marketing team is there to advise you how best to use the materials they share. Happy Kitchen. Happy family. It s beautiful, maintenance-free, and a stress-free installation is included. Get TREND and get happy. trend-transformations.com A major benefit of investing in a franchise (as opposed to starting a business on your own) is the franchisor s support. The teams at TREND Transformations are dedicated to providing our franchise owners with training and support every step of the way. Marketing At TREND Transformations, we know that marketing is one of the most important SAVE $ 500 On your next remodeling project * Call today for your FREE design consultation Pompano Beach xxx-xxx-xxxx *Only valid on initial consultation. Minimum purchase required. See store for details. Offer for a limited time only. LIC. #CGC trend-transformations.com trendfranchise.com 13

14 Site Selection and Real Estate Development The site you choose for your TREND Transformations franchise has a huge impact on your franchise s success. Thorough market research sets you up for success with your franchise, so consider these questions before selecting your site: What s the area s current population? What are the demographics of the people in your area? Do they fit the typical homerenovator profile, e.g. ages 35-45, families creating permanent homes, or making homes their own? 1 How old are the homes in the area? Are there a large number of new developments that may need surfaces? Are there a large number of old homes ready to be renovated? Decades of experience analyzing locations have turned the members of the TREND selection committee into experts in their field. Our expert team assists all our franchisees in finding and approving the right location for their TREND Transformations franchises. Once you and the site selection committee have found the perfect location for your franchise, the real estate development team helps turn your location into the perfect place for a TREND Transformations store. Every step of the way, our experts offer their assistance to our franchise owners. What competitors are in the area? 1 trend-transformations.com trendfranchise.com 14

15 Mentor Program Many of our new franchise owners have never owned a business before investing in TREND Transformations. In order to help with the learning curve, we developed a Mentor Program, in which a new franchisee is partnered with an existing franchisee, or Mentor. The Mentor helps with initial training at the new franchisee s facility to help get the business operating smoothly from the beginning. From there, the Mentor continues to offer advice based on his or her experience. We have found that building these relationships between old and new franchise owners helps everyone to thrive. In teaching a new franchisee about the business, the Mentors learn new and better ways to operate their own businesses. This arrangement is truly mutually beneficial, and it creates lasting friendships between franchise owners. Franchisee and Employee Training An investment in TREND Transformations is an investment in a quality brand. We know what it takes for our franchisees to be successful, and we work hard to provide the resources they need, including training. Effective training for our franchisees translates into effective training for their employees, resulting in an efficient business from top to bottom. Indeed, the people who work in TREND Transformations franchises are our larger teams most important asset, which is why we provide such thorough, consistent, and comprehensive training. As a franchise owner, your full and detailed training prepares you to completely train your staff and employees. Extensive training for franchise owners is key to our business model. We don t want our new franchise owners to go into their stores blind! Investing in a TREND Transformations franchise includes the following training program: One-week franchise training at headquarters Ins and outs of operating a franchise Hands on training at your franchise site In-person training from technical support and development staff Two week, onsite training from our technical team, teaching you the day-today operations of your store Online training These are just the initial training processes! During the life of your franchise, you will receive training, invitations to conventions, and ongoing support to keep your franchise abreast of everything happening in the company. trend-transformations.com trendfranchise.com 15

16 Kitchens you ll love to come home to. It s pure luxury that you can afford. Plus, it s maintenance-free and done in as little as one day. What s not to love? trend-transformations.com SAVE 500 $ On your next remodeling project TREND transformations * Call today for your FREE design consultation Pompano Beach xxx-xxx-xxxx *Only valid on initial consultation. Minimum purchase required. See store for details. Offer for a limited time only. 12 LIC. #CGC050956

17 Building It Out: Our Ideal Team Lead Do I Need Home Renovations Experience? The short answer is no. What we seek more than home remodeling experience is a passion for your business. Many of our franchise owners start their careers in different industries and take advantage of TREND Transformations franchise opportunity to become successful business owners. TREND Transformations franchise ownership works for a wide variety of people simply because there are so many facets to our business. Each person has their own preference, whether they find installation, sales, or design the most rewarding. As a TREND Transformations franchisee, you can focus your talent where it fits the best. Employees and the TREND Transformations support teams will help you fill in the rest. Who Makes a Good Franchise Owner? A good franchise owner can fit any of these criteria: Works hard Commits to meeting goals Feels passion for design Has an entrepreneurial spirit Demonstrates dedication to their business Embodies enthusiasm for trying new things trend-transformations.com trendfranchise.com 17

18 There is not one defined set of qualities that makes the perfect franchisee because our franchisees diverse skillset is what makes them the best in the industry. In the TREND Transformations family, everyone brings something valuable to the table regardless of their professional background. Working On-Site: How One TREND Franchisee Built Her Business Cynthia Mayo got the urge to work with TREND Transformations back when we were still Granite Transformations. In the search for a product to remodel her kitchen in her Santa Rosa, California home, Mayo saw Granite Transformations product on HGTV Home and Garden Television, a channel that features home makeovers and real estate tips and was impressed that the granite could fit over the top of tiles. Once she had it installed in her own home she was hooked. Mayo was so impressed with the quality of her countertop that she called the Bay Area Granite Transformations franchise to find out if they needed a sales representative in Sonoma County. They did, and Mayo started working right away, selling eighteen home makeovers almost immediately. A Franchisee Is Born A short time after she started selling for the Bay Area franchise, Mayo decided to open her own franchise in Sonoma County. She bought 50% of her franchise, and three minor investors purchased the other half. The 3,000 square foot showroom provides ample space for Mayo s customers to examine the products she sells. After a short time, Mayo expanded her franchise empire by taking over another trend-transformations.com trendfranchise.com 18

19 Mayo and her husband, Dan Schroeder, work together in their franchise empire, at the head of a team of twenty full-time employees and three commissioned salespeople. In addition to their staff, Mayo and Schroeder depend on operations manager Debbie Sweet and administrative assistant Crystal. Crystal s dog Roxy is also an integral part of the team, working with her owner in the Sonoma office as the first point of customer contact. franchise in nearby Solana County. At this time, she also consolidated fabrication for both franchise locations so that they could be centrally located. Even more recently, Mayo opened a new territory in Contra Costa, moving into the Inner East Bay area. This third acquisition expanded her households to over one million. Making Multi-Unit Ownership Work After the easy conversion from Granite Transformations to TREND Transformations, My team is important, Mayo says, and it is obvious that the team works together to create a well-oiled machine: Debbie looks after installation scheduling, purchasing, and the whole operations process, while Crystal and Roxy are the friendly faces you see on entering the showroom. It gives us a distinctive character and goes down well with first time callers. Even Mayo and her husband have distinct roles in the business: We joke that I am the headquarters and he is the hindquarters, because I work in the front office, in the shop, and out on the road, while he looks after the fabrication and installation side. trend-transformations.com trendfranchise.com 19

20 Never Afraid of a Challenge It is obvious that Mayo does not limit herself. As the owner of three franchises in her area, Mayo clearly has a feel for business that keeps her going strong. And she has no plans of stopping. Mayo s franchises do remodels for kitchens and bathrooms equally. Mayo has not shied away from the different challenges associated with doing bathroom makeovers, saying, We use subcontractors to carry out the plumbing work and install the slab, mosaic tiles, and hard flooring ourselves. Mayo s example of multi-unit franchise ownership is an inspiration to everyone in the TREND Transformations family. Everyone is working to their strengths, she says, which explains how this franchise owner has been able to grow such a strong empire. trend-transformations.com trendfranchise.com 20

21 The Finishing Touches: Moving In Meet the Management Team Andrea Di Giuseppe, Global CEO Andrea serves as Chairman of the Board and Global CEO for TREND Group, with offices throughout the world. He oversees worldwide operations with regular visits to Italy, Brazil and India, as well as the UK, USA, Canada and Australia. Past experience in the family tile business, and his early days with Bisazza, give him the expertise to direct the factory, guide product development, and direct TREND s sales and product mix as well as TREND Transformations growth and development. He does this through an integrated management program that counts on managers in each country working together, focusing on growing the brands through innovation and integration. He splits his time between Miami, Florida and Vicenza, Italy. He is married to Federica Bisazza and has two young, energetic boys! Danny Hanlon, Global COO As Global Chief Operating Officer, Danny oversees business development across the world. As an apprentice cabinetmaker and a member of the original TREND Transformations franchise, Danny has plenty of handson experience, which is useful in his work providing franchise owners with effective marketing, technical support, and operational budgets. Danny is an integral part of the TREND Tranformations family, as he helped setup the pilot U.S. franchise before relocating to the UK and has played a significant role in developing the brand. trend-transformations.com trendfranchise.com 21

22 Patrizio Virdo, Chief Financial Officer A Buenos Aires native with an Italian education, Patrizio has almost 20 years of experience in the U.S. wholesale and distribution market. He holds both degrees in both Accounting and Economics, focused and specialized in corporate finances. He lives in Miami with his wife and his extended family of rescued dogs and cats. Mike Mallory, VP of Franchise Development A strong proponent of collaboration and teamwork, Mike has over 25 years of both selling and sales management experience. He has a degree in Sales & Marketing from the University of South Florida and is a Paul Harris Fellow with the Rotary Foundation. In his current role, he is working to grow the franchise network and provide the necessary training and development support. Mike lives in the St. Pete, Florida area, and is married with three beautiful children. trend-transformations.com trendfranchise.com 22

23 Dugan Aylen, Head of Franchise Recruitment and Resales Formerly an independent franchise recruitment consultant, Dugan initially worked on the TREND Transformations account, where he helped guide potential franchises through the entire investment process, before joining RSG on a full-time basis. As our Head of franchise recruitement and resales for both North America and the UK, he employs print, online and direct marketing techniques to find suitable candidates, and maintains a dialogue with prospects to ensure a good fit with our franchise offering. Jaime Diaz, Global Chief Branding Officer Jaime joined our company as Global Chief Branding Officer, where he is responsible for the company s new brand positioning strategy. As a result of our rebranding project, Jaime works across all markets and for all three brands in the TREND Group. He advises on advertising, marketing and brand communication. Jaime has a strong branding and marketing background, and he has worked at global companies that include FutureBrand, American Express, Sabre Travel Network, and Country Brand. trend-transformations.com trendfranchise.com 23

24 Jason Langford, Regional Brand Director Jason manages all marketing, advertising, communications and public relations for The Americas. He oversees the creative strategy and direction for the company encompassing print, TV, digital, social media and more. He is in charge of developing the different marketing budgets throughout the company and manages key strategic relationships with our various agencies and vendors. Jason is also in charge of the TREND Transformations rebranding project for The Americas. Penni Aschenbrener, National Sales Manager Prior to joining The TREND Group, Penni had been an inaugural employee of Granite Transformations in Omaha, Nebraska since 2004, where she gained a wealth of knowledge and skill. Her responsibilities today center around the sales-related courses and training for the franchise system. Penni also coordinates efforts by the Franchise Support & Development Team in servicing each of the franchise locations. In addition, she incorporates the Sales Management training so that franchise owners are better equipped to manage their sales staff with excellence. trend-transformations.com trendfranchise.com 24

25 Next Steps Once you have read everything about our TREND Transformations family, it is time to join us! Visit our website to start receiving information directly to your ! trendfranchise.com Contact