OWNER S MANUAL FOR ALL

OWNER S MANUAL FOR ALL PELLET HEATERS Contact your local authority about installation requirements and approvals in your area. PLEASE READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS PELLET HEATER. FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PROPERTY DAMAGE. KEEP THESE INSTRUCTIONS FOR FUTURE REFERENCE. WARNING: DO NOT OPERATE UNIT WITH HOPPER OPEN. LID MUST BE SHUT AND TIGHTLY SECURED. DO NOT OPERATE WITH DOOR OPEN 1

TABLE OF CONTENTS Important Safety Information --------------------------------------------------- 2 Safety Warnings and Recommendations ----------------------------------- 3 Installation --------------------------------------------------------------------------- 5 Using Your Heater -----------------------------------------------------------------12 Operating Instructions ------------------------------------------------------------14 Maintenance ------------------------------------------------------------------------ 17 Troubleshooting ------------------------------------------------------------------- 18 Technical Specifications --------------------------------------------------------- 20 Electrical Diagram ----------------------------------------------------------------- 22 IMPORTANT SAFETY INFORMATION PLEASE READ THIS ENTIRE MANUAL BEFORE OPERATING YOUR PELLET HEATER. FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PROPERTY DAMAGE. 1. Contact your local authority to obtain any information on installation restrictions and inspection requirements for your area. 2. To prevent the possibility of a fire, ensure that the appliance is properly installed by adhering to the installation instructions. The dealer will be happy to assist you in obtaining information with regards to your local building codes and installation restrictions. 3. Be sure to maintain the structural integrity of the home when passing a vent through walls, ceilings, or roofs. 4. The heater s exhaust system works with negative combustion chamber pressure and a slightly positive chimney pressure. It is very important to ensure that the exhaust system is sealed and airtight. If you have any questions with regard to your heater or the above-mentioned information, please feel free to contact your local dealer for further clarification. EXCLUSION OF LIABILITY Whilst every care has been taken in formulating these instructions, no responsibility whatsoever will attach to and/or claim lie against, the manufacturer and/or the distributor of the heater as a result of any failure to follow the whole or any part of the instructions and/or as a result of incorrect information herein and/or any omission here from. 2

SAFETY WARNINGS AND RECOMMENDATIONS 1. Be sure to read the entire owner s manual prior to installing and operating this pellet heater. Failure to follow these instructions could result in property damage. 2. CAUTION: THIS APPLIANCE SHOULD BE MAINTAINED AND OPERATED AT ALL TIMES IN ACCORDANCE WITH THESE INSTRUCTIONS. 3. WARNING: DO NOT USE FLAMMABLE LIQUIDS OR AEROSOLS TO START OR REKINDLE THE FIRE. KEEP ALL FLAMMABLE LIQUIDS WELL AWAY FROM THE HEATER WHILE IT IS IN USE. 4. WARNING: DO NOT USE FLAMMABLE LIQUIDS OR AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHEN IT IS OPERATING. 5. DO NOT STORE FUEL WITHIN HEATER INSTALLATION CLEARANCES. 6. CAUTION: THIS APPLIANCE SHOULD NOT BE OPERATED WITH A CRACKED GLASS. 7. The use of grates or other methods of supporting the fuel is not permitted. 8. This unit is designed to burn pellet wood fuel only. Do not use any other type of fuel; this will void any warranties stated in this manual. 9. Soot or creosote may accumulate when the heater is operated under incorrect conditions such as an extremely rich burn (black tipped, lazy, orange flames). Do not operate the heater if the flame becomes dark or sooty or if the burn pot overfills with pellets. Turn the heater off and clean the heater following the maintenance instructions if necessary and then re-start the heater. 10. The ash drawer and viewing door must be locked securely for proper and safe operation of the pellet heater. Do not operate with door open. Do not open the heater door while in operation. 11. This appliance will not operate using natural draft or without a power source for the blowers. 12. DO NOT PLACE UNBURNED OR NEW PELLET FUEL IN ASH DRAWER. A fire in the ash drawer may occur. 13. Do not operate your heater if you smell smoke coming from it. Turn it off, monitor it and note where the smoke is coming from. 14. Repair and servicing of your heater may only be done by a qualified technician. Disconnect the power cord before performing any maintenance or repair. 15. The heater will not operate during a power outage. If this occurs, check for smoke spillage and open a house window if necessary. 16. Keep foreign objects out of the hopper. 3

SAFETY WARNINGS AND RECOMMENDATIONS 17. Ziegler & Brown highly recommends the use of smoke detectors with any heating product, including this unit. If possible, install a smoke detector in a hallway adjacent to the room (to reduce the possibility of occasional false activation from the heat produced by the heater). If your local council codes require the smoke detectors to be in the same room, you must follow those requirements. Check with your local authority for requirements in your area. 18. Recommended Flue Configuration: Any configuration listed in this manual has been approved for installation clearances according to AS 2918. For best performance we recommend a vertical flue configuration. 19. Type and Size of Flue: We recommend using a Maxiheat pellet heater flue system. Secure all flue joint connections with 3 screws. Seal the exhaust vent joint connections with high temperature silicone sealant. 20. Maintain proper ventilation. It is important that adequate oxygen be supplied to the fire for the combustion process. Modern houses are often so well insulated that it may become necessary to open a window slightly or install an outside air vent to provide sufficient combustion air. 21. HEATER WILL BE HOT WHILE IN OPERATION. KEEP CHILDREN, CLOTHING AND FURNITURE AWAY FROM THE HEATER. CONTACT MAY CAUSE SKIN BURNS. YOUNG CHILDREN SHOULD BE SUPERVISED WHEN THEY ARE IN THE SAME ROOM AS THE HEATER. 22. DO NOT INSTALL A FLUE DAMPER IN THE EXHAUST VENTING SYSTEM OF THIS UNIT. 23. DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE SERVING ANOTHER APPLIANCE OR ANY AIR DISTRIBUTION DUCT OR SYSTEM. SINCE THE HEATER SUPPLIER HAS NO CONTROL OVER THE INSTALLATION OF YOUR HEATER, THE HEATER SUPPLIER GRANTS NO WARRANTY IMPLIED OR STATED FOR THE INSTALLATION OR MAINTENANCE OF YOUR HEATER. THEREFORE, THE HEATER SUPPLIER ASSUMES NO RESPONSIBILITY FOR ANY CONSEQUENTIAL DAMAGE(S). 4

INSTALLATION GENERAL NOTES Before beginning the installation of your heater, you should note the following precautions: - WARNING: THE APPLIANCE AND FLUE-SYSTEM SHALL BE INSTALLED IN ACCORDANCE WITH AS/NZS 2918 AND THE APPROPRIATE REQUIREMENTS OF THE RELEVANT BUILDING CODE OR CODES. - CAUTION: CRACKED AND BROKEN COMPONENTS, e.g. GLASS PANELS OR CERAMIC TILES, MAY RENDER THE INSTALLATION UNSAFE. - It is strongly recommended that a certified/qualified installer perform the installation. - You may need to get council approval prior to installation. - You should also check with your insurer for any requirements they may have. - Ensure all visible joints are sealed. HEARTH REQUIREMENTS If your pellet heater is to be installed on carpet, timber or any other combustible material, you must place a hearth (also known as a floor protector) underneath the heater. Please observe the following: - The hearth must consist of at least 6 mm of non-combustible material for a freestanding heaters or 75 mm of non-combustible material for an inbuilt heater. - It is not recommended that you make your own hearth - The hearth and heater assembly must be placed on a firm and level surface. FLUE INSTALLATION The correct flue system is critical to the performance of your pellet heater. It must either be tested with the heater or be a default flue kit. CAUTION: MIXING OF APPLIANCE OR FLUE-SYSTEM COMPONENTS FROM DIFFERENT SOURCES OR MODIFYING THE DIMENSIONAL SPECIFICATION OF COMPONENTS MAY RESULT IN HAZARDOUS CONDITIONS. WHERE SUCH ACTION IS CONSIDERED, THE MANUFACTURER SHOULD BE CONSULTED IN THE FIRST INSTANCE. FLUE HEIGHT REQUIREMENTS Your flue must extend the required height above your roof to promote sufficient draught. If your flue is not high enough, the heater will not draw properly. If this is the case, please contact your retailer. The minimum height of the active flue must be 4.6m in length measured from the hearth plate to the flue termination point. The flue must extend at least 1m out of the roof. The flue must clear any ridge or obstruction within a 3m radius by a minimum of 1m. 5

INSTALLATION GENERAL NOTES 6

INSTALLATION FREESTANDING HEATERS ONLY DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE SERVING ANOTHER APPLIANCE. NOTE: WHERE PASSAGE THROUGH A WALL OR PARTITION OF COMBUSTIBLE CONSTRUCTION IS DESIRED, THE INSTALLATION SHALL CONFORM TO AS/NZ 2918. LOCATION Select a location for your heater with great care. - Do not place your heater in areas of high traffic, near furniture or draperies. - Check that the intended location will not interfere with ceiling joists, rafters, valleys and ridges. Be sure to maintain the structural integrity of your home when passing a vent through walls, ceilings, or roofs. FLOOR PROTECTION It is necessary to ensure that the heater is positioned on the hearth so that the requirements below are observed. 7

INSTALLATION FREESTANDING HEATERS ONLY CLEARANCES It is vital that the heater be installed the proper distance from combustible surfaces like wood, gyprock and curtains. The diagrams below show both parallel and corner installations. Failure to maintain these minimum distances may result in a fire for which your insurer may refuse to cover. Komfort Flamme 8

INSTALLATION FLAMME INBUILT ONLY ASSEMBLY There is a small amount of assembly required for the Flamme Inbuilt model. BAFFLE ASSEMBLY Ensure the baffle is installed in the firebox. It is located at the top of the firebox and locates on the two lugs inside the firebox. 9

INSTALLATION FLAMME INBUILT ONLY Refer to clearances as specified on the following pages and select a position for your heater. Allow for clearances in roof for flue system. Ensure heater is clear of any combustible materials within specified clearances. Install the flue through roof to manufacturer s specifications to comply with the latest version of AS/NZS 2918. The heater must be installed by a certified installer. CAVITY DIMENSIONS Locate the timber frame around the heater. You will need to adhere to the clearance dimensions below. The timber frame shown below is an example only. AIR VENT Ventilation to the enclosure is required for air flow into the enclosure. Air vents can be placed on the side of the enclosure or on the front. The diagram shows the air vents on the side. The vents at the bottom need to be a minimum of 10,000 mm², with no restrictions, such as louvres (a 10,000 mm² opening is equivalent to 100 mm x 100 mm. AIR VENT TOP VIEW 10

INSTALLATION FLAMME INBUILT ONLY FLOOR PROTECTOR The diagram below shows the minimum dimensions (in millimetres) for the floor protector. A floor protector must be used under the appliance and needs to be a minimum 1022 mm wide by 1155 mm deep. The floor protector should consist of no less than 75 mm thick cement fibre sheet. CLEARANCES Please refer to the diagram below for mantelpiece installation clearances and floor protector dimensions. The mantelpiece installation clearances are to combustible materials and are a minimum unless otherwise specified. Please note the mantle upright should be no thicker than 40 mm. 11

USING YOUR HEATER FUEL This heater uses wood pellet fuel only. Do not use any other type of fuel. The diameter should be 6-8 mm, the length no more than 35 mm, moisture content no more than 10% and ash content no more than 1%. Please take care of the pellets. Do not dampen or crush it - this will affect the efficiency and the dust will collect on the door glass. Pellet quality is important. The performance of your heater is greatly affected by the type and quality of wood pellets being burned. As the heat output of various quality wood pellets differs, so will the performance and heat output of the pellet heater. CAUTION: It is important to select and use only pellets that are dry and free of dirt or any impurities. Dirty fuel will adversely affect the operation and performance of the unit and will void the warranty. We recommend MAXIHEAT WOOD PELLETS for use in this appliance. These are available from the outlet where you purchased your Ziegler & Brown heater. Store pellets at least 1 metre away from the pellet heater. ASH CONTENT The ash content of the fuel and operation of your heater will directly determine the frequency of cleaning. The use of high ash fuels may result in the heater needing to be cleaned daily. A low ash fuel may allow longer intervals between cleaning. CLINKERS Clinkers are formed when dirt, ash or impurities in the fuels are heated to an extremely high temperature and become glass like. These solid clumps are referred to as clinkers. The type of fuel you burn can affect the occurrence of clinkers. Any fuel, even approved types, may tend to form clinkers. Check the burn pot liner daily to ensure that the holes are not blocked with clinkers. ELECTRICAL The use of a surge protected power board is recommended. The unit must be grounded (earthed). The grounded electrical cord should be connected to a standard 240 volts (6 Amps), 50 hertz electrical outlet. Ensure that the electrical cord is not trapped under the appliance and that it is clear of any hot surfaces or sharp edges and is accessible. If this power cord should become damaged, a replacement power cord must be purchased from a reputable dealer. GLASS Do not abuse the glass by striking or slamming the door. Do not attempt to operate the heater with broken glass. Replacement glass must be purchased from an authorised dealer. Do not attempt to open the door and clean the glass while the unit is in operation or if glass is hot. FRESH AIR An outside fresh air connection is optional. Consider all large air moving devices when installing your unit and provide room air accordingly. Limited air for combustion may result in poor performance, smoking and other side effects of poor combustion. 12

CONTROL PANEL 1. ON/OFF BUTTON 2. INFRARED RECEIVER 3. POWER LIGHT 4. ALARM LIGHT 5. MODE BUTTON This button allows you to cycle through the three modes of operation: Manual, Temperature or Weekly. 6. HOLD BUTTON For use in Weekly mode only: press the hold button to keep the heater running at the end of a programmed time period. If you press Hold again, the heater will start the shutdown process and the fire will go out. 7. UP AND DOWN BUTTONS 8. CANCEL BUTTON If you press the Cancel button while the heater is running, it will bring up the Weekly program for that particular day. 9. SET BUTTON Holding down the Set button for 3 seconds will bring up the Set Data menu. This menu allows you to view and adjust settings for your heater, including the following: current date and time, the Weekly mode programmer, temperature units (view only), blower voltage and exhaust voltage. You are also able to view a diagnostic menu and restore to the factory default setting from this menu. 10. TIMER BUTTON This button allows you to set the shutdown time for the heater. 13

DISPLAY 1. DESIRED ROOM TEMPERATURE 2. ROOM TEMPERATURE 3. HEATING POWER LEVEL 4. SYSTEM STATUS This will display the current state of the heater. 5. COMPONENT STATUS DISPLAY AREA There are six components: i. IGNITER This is located at the base of the burn pot. Combustion air travels over the hot igniter creating extremely heated air that ignites the pellets. ii. COMBUSTION BLOWER The combustion blower is used to extract the combustion gases from the firebox. iii. AUGER The auger is located in the hopper. It is shaped like a corkscrew and pulls pellets from the hopper and drops them into the burn pot. iv. CONVECTION BLOWER The convection blower pushes heated air through the heat exchange system into the room. v. VACUUM SWITCH This switch turns on the feed system when vacuum is present in the firebox. vi. HOPPER SWITCH This switch is designed to shut down the feed motor whenever the hopper lid is opened. When the component starts running, the corresponding indicator appears. 6. ON/OFF INDICATOR 7. ADDITIONAL CONTROL DISPLAY AREA 8. MODE 9. DATE AND TIME 14

DISPLAY SETTING THE TIME AND DATE 1. Hold down the Set button for 3 seconds to bring up the Set Data menu. 2. Press the Set button once to select the Set Clock option, then press the Set button again to start adjusting the time and date. 3. Use the Up and Down buttons to adjust and press the Set button to move to the next field. 4. Once the last field has been entered, press the Set button twice and press the Cancel button to exit. 15

OPERATING INSTRUCTIONS BEFORE YOUR FIRST FIRE - Make sure your appliance has been properly installed and that all safety requirements have been met. - Check that the ash drawer and firebox are empty. - The ash drawer and door must be closed securely for proper and safe operation of the pellet heater. STARTING THE HEATER 1. The First Ignition When using your heater for the first time, ensure the hopper is clean and clear of any foreign materials. Ensure there is current at your outlet. 2. Start Up Procedure i. Check the burn pot, burn pot liner and ash drawer. Adjust to proper position if necessary. ii. Fill the hopper with pellets. Do not allow any part of the bag or any foreign material in the hopper, as this may jam the auger. Ensure that all pellet matter is cleared from the hopper lid gasket. Store fuel away from the heater to maintain clearances to combustibles. iii. Push the On/Off Button. The Power Light will light up. Note: If the heater is in either Manual or Temperature mode, it will start automatically. If the heater is in Weekly mode, it will not start till the programmed time period is reached. 3. Ignition Stage During the ignition stage, the igniter will turn on and start to heat the air in the burn pot. The combustion blower will start and the vacuum switch will turn on. After a couple of minutes, the auger will start feeding pellets into the burn pot. The duration of the ignition cycle will depend on the type and quality of the fuel used. It is normal to see some smoke in the firebox during the ignition process. The smoke will stop once the moisture evaporates and the fuel lights. 4. Heating As the fire builds, more fuel will be added and after approximately 10 minutes, the convection blower will start. This will distribute the heat from the heater into the room. TURNING YOUR PELLET HEATER OFF Push the On/Off Button. The display and power will turn off. Turning the heater off does not disconnect all power from the unit. It will take approximately 30 minutes for the heater to turn off. The combustion blower and the convection blower will still be running while the heater cools down. DO NOT TURN OFF THE UNIT BY DISCONNECTING THE ELECTRICAL POWER TO THE UNIT. THIS WILL STOP THE COMBUSTION BLOWER, CAUSING THE RELEASE OF SMOKE INTO THE HOUSE AND OVERHEATING OF THE HEATER. 16

DAILY OPERATION MODES Manual - This mode allows you to set the heating power level, as indicated by the bars on the display panel. There are 5 power levels. The heat output and fuel consumption will remain constant regardless of room temperature. Temperature - This mode allows you to set your desired room temperature. It ranges from 16 C to 28 C. The heater monitors the temperature in the room and will adjust the heat output of the heater so that the room is kept at a constant temperature. Weekly - This mode allows you to program up to 4 time periods each day during which the heater will automatically run. The minimum time period is 30 minutes. You set the start and stop time, as well as the temperature. Please note that the heater needs to be On, as indicated in the On/Off Indicator Area on the display panel, for programmed time periods to automatically run. When the fire has gone out at the end of a time period, the heater is still on. You will need to press the Off button to completely turn off the heater. You can change the temperature while the heater is running in Weekly mode, by pressing either the Up or Down button. Override will appear in the Additional Control Display Area if you do so. HOW TO SET THE PROGRAM FOR WEEKLY MODE The Weekly program can only be set when the heater isn t running. 1. Hold down the Set button for 3 seconds to bring up the Set Data menu. 2. Press the Down button till you reach the Set Weekly option. Press the Set button once to select. The days scroll through from Sunday through to Monday. You can enter up to 4 time periods for each day. 3. Press the Set button once to start entering the desired time periods. Press the Up and Down buttons to enter your time periods and press Set to skip to the next field. In the last field, make sure you select Yes. Selecting No will delete the data in that line. Press Set to save data. If you don t want to set a program for Sunday, press the Down button to go to the bottom of the screen and press Set twice to select Next and go to the next day. If you have programmed time periods on any day and want to copy these across to all the other days of the week, scroll down to the bottom of the screen and press Set once to select the bottom line, press the Up or Down button to highlight the ALL option and then press Set to select the All option. This will copy the time period(s) across all 7 days. 4. When all desired time periods have been entered, press the Cancel button till you return to the main display screen. 17

DAILY OPERATION USING THE REMOTE CONTROL You can use the remote control to start the fire and make adjustments to the settings. SETTING THE TIMER When the heater is running in either Manual or Temperature mode, press the Timer button. Keep pressing the Timer button until the desired time period is reached. The minimum period is 1 hour and the maximum is 7 hours. Wait 5 seconds for Timer setting to be accepted. REFUELING To refuel, open the hopper and add the desired amount of pellets. The auger will automatically stop when the hopper is opened. Close the door and the unit will begin firing again. Note: The hopper lid will be very warm. You should always use some type of hand protection. NEVER place your hand near the auger while the heater is operating. POWER OUTAGE In the event of a power outage, the heater will need to be restarted. IMPORTANT: Do NOT open the hopper lid or the heater door during a power outage. Open the closest outside door and any windows to eliminate the home s natural draft. Wait for power to be restored and then press the On button to re-start the heater, if necessary. We highly recommend the use of a surge protector with your unit, as power surges and failures can affect the operation of any electrical appliance. WARNING: DO NOT OVERFIRE THIS HEATER. This may cause serious damage to your heater and void your warranty. It may also create a fire hazard in your home. IF ANY EXTERNAL PART OF THE UNIT BEGINS TO GLOW, YOU ARE OVERFIRING. Immediately press the On/Off button on the control panel. DO NOT UNPLUG YOUR HEATER. 18

MAINTENTANCE MAINTENANCE MUST ONLY BE DONE WHEN THE HEATER IS COLD AND THE POWER IS OFF AND UNPLUGGED. Please be aware that any metal parts in the firebox can remain hot, even after the fire is out and after the shut down cycle is complete. Always use caution when handling any heater parts. ASH REMOVAL While the amount of ash generated by this unit is not excessive compared to wood heaters, keeping the unit clean and free of ash is essential for peak performance. Excessive ash build up can hamper the air flow and reduces the heater s efficiency, and can cause smoke. The following components require regular maintenance to keep ash and dust levels at a minimum: 1. Burn Pot Liner: Using a long handled metal scraper or long handled flat tipped screwdriver, remove material that has accumulated or is clogging the burn pot liner holes. Dispose of the ashes from the burn pot liner and from inside the burn pot to ensure proper air flow through the liner. 2. Heat Exchange Tube: Close the door. The heat exchange tube cleaner rod is to be pulled back and forth a few times in order to clean away any fly ash that may have collected on the heat exchanger tubes 3. Ash Drawer: Shut the unit down and allow it to cool down completely and then remove the ashes from the ash drawer with a metal scoop. IMPORTANT: If you see smoke coming out of your unit into the room and the power has not failed, DO NOT OPEN THE HOPPER OR DOOR TO YOUR UNIT. Remain calm. Immediately press the OFF button, open the nearest outside door and windows and wait for all signs of smoke to clear. The smoke should dissipate quickly once the door and windows are opened. DISPOSAL OF ASHES When disposing of the ashes, place them in a metal or other non-combustible container with a tight fitting lid. Move them outdoors immediately to an area clear of combustible materials. Do not place them into plastic receptacles. CLINKERS Clinkers can restrict the air flow through the burn pot and affect the performance of the heater. If they become blocked, remove the liner when the unit is cold and clean/scrape the clinkers out. Clean the holes with a small pointed object if required. DOOR Clean the door glass and door frame with a wet soft cloth and cleanser regularly. Surface scratches are acceptable and normal, but if the glass becomes cracked in any area, it will need to be replaced. Ensure all gaskets on the door are checked and replaced when necessary. 19

MAINTENANCE CREOSOTE BUILD UP The products of combustion will contain small particles of fly ash. The fly ash will collect in the exhaust venting system and restrict the flow of flue gases. This build up is called creosote. Incomplete combustion, which can occur during startup, shutdown, or incorrect operation of the heater, will lead to some creosote build up which will collect in the exhaust venting system. The exhaust venting system should be inspected at least once every year to determine if cleaning is necessary. CARBON REMOVAL During normal operation, carbon from the combustion of pellet fuel will tend to build up on the tip of the auger, on the burn pot liner, sides of the burn pot, and in the mouth of the feed tube. It is essential that this residue be removed to ensure trouble free operation of the unit. To remove this carbon, simply scrape it off using the blade of a flat tipped screwdriver or similar instrument. ROUTINE MAINTENANCE SCHEDULE Prior to burn season - Inspect the heater, including the ash drawer, burn pot and hopper and ensure they are clear of any foreign materials. - Inspect and clean the exhaust vent and flue system, if necessary. Daily (or whenever using the heater) - Before each burn, check the burn pot for clinkers and clean if necessary. Weekly - Remove any ash from the grate, heat exchange tubes and ash drawer. - Check the door glass. If the view of the burn pot is obscured, clean the door glass. Do NOT clean door glass when hot. At end of burn season - Ensure heater has been shut down completely and cooled down. - Remove the burn pot liner, and clean it thoroughly, and re-install it. - Remove all the ash from the ash drawer. - Check all painted surfaces. If there is any wear or exposed surfaces, touch up paint is available from your dealer. Ensure you use a high temperature paint made specifically for heating appliances. - Check for air leaks around the door and ash drawer and replace gaskets if necessary. - Clean the flue. This will prevent corrosives to build up and damage the flue. 20

TROUBLESHOOTING GUIDE WARNING: Only perform any maintenance work when the heater is cold and the power is off and heater is unplugged. Problem Reason Solution Slow or smoky start-up The blower doesn t work after pressing the On/Off button. Orange and lazy fire, pellets piling up or carbon on the glass. The fire has gone out and heater has shut down. Not enough heat output. Ash and smoke are coming out of the heater. Burn pot liner is dirty. Dirty exhaust and/or flue system. Wet or poor quality fuel No power to heater or the control panel. Lack of air intake for burning. The hopper is empty. No fuel feed. Bad quality fuel Blower speed is too high. Heat exchange tubes are dirty. Leak between the connection of the convection motor and flue pipe. The cleaning method is incorrect. Heater not drawing properly Clean burn pot liner. Ensure there are no clinkers in the burn pot liner. Check for ash build up in the heater. Replace fuel. Check the power. Clear any blockages in burn pot and burn pot liner. Check the door glass seal for leaks. Check if air intake pipe and/or flue pipe are blocked. Clean if necessary. Add fuel to the hopper. Allow the heater to cool for at least 30 minutes then re-start. Use the recommended pellets. Turn down the convection blower speed. Clean the heat exchange tubes. Check all connections for leaks and seal with silicone if necessary. Clean the dust in the heater with brush. Please consult the dealer. 21

TECHNICAL SPECIFICATIONS KOMFORT Model Komfort Heat Output kw/h 6 Fuel Consumption kg/h 1 ± 5% Heating Area m² ~80 Voltage V 240 Frequency Hz 50 Hopper Kg 20 Venting Pipe Diameter mm 80 Air Input Pipe Diameter mm 50 Unit Dimensions width x depth x height mm 463 x 617 x 868 FLAMME 22

TECHNICAL SPECIFICATIONS Model Flamme Heat output kw 8 fuel consumption kg/h 1 ± 5% Heating area m² ~90 Voltage V 240 Frequency Hz 50 Hopper kg 24 Venting Pipe Diameter mm 80 Air Input Pipe Diameter mm 50 Unit Size width x depth x height mm 599 x 627 x 883 FLAMME INBUILT Model Flamme Inbuilt Heat Output kw 8 Fuel Consumption kg/h 1 ± 5% Heating Area m² ~90 Voltage V 240 Frequency Hz 50 Hopper kg 24 Venting Pipe Diameter mm 80 Air input Pipe Diameter mm 50 Unit Size Fascia width x depth x height mm 1021 x 35 x 822 Unit Size cabinet (front) width x depth x height mm 557 x 338 x634 Unit Size cabinet (rear) width x depth x height mm 500 x 219 x 600 23

ELECTRICAL DIAGRAM 24

WARRANTY AND CONSUMER GUARANTEE The warranty and consumer guarantees set out in this document override all other warranties on this product. The warranty is provided in addition to other rights and remedies as set out below under Consumer Guarantees. Warranty Term Subject to the conditions set out below, this product is warranted to the purchaser to be free from defects in workmanship and materials from the date of purchase for the terms specified below. 5 YEARS Firebox including heat exchange tubes 1 YEAR All other components (such as all electrical components, firebricks, fans, door glass and paint) Warranty Conditions 1. Park Tec Engineering warranty is non transferable and is limited to the original purchaser. 2. Satisfactory proof of the purchase (as defined in the Competition and Consumer Act 2010 (CCA)) must be furnished at the time of notification of the defect for a claim under this warranty to be enforceable. 3. This warranty covers all parts found to be defective in workmanship and/or materials during the warranty period. The total liability in respect of a claim by a consumer under the CCA for a minor problem (as defined in the CCA) with a product is limited, at our option, to providing the consumer with a refund, replacement product or repairing the product. 4. For major failures (as the term is defined in the CCA) you are entitled to a replacement or refund and for compensation for any other reasonably foreseeable loss or damage. 5. To implement this warranty, please contact your place of purchase. Installation Note 1. It is important that you check with and comply with all state and local authority laws for all installation requirements. Warranty Exclusions This warranty will be void and accordingly no claim of any nature will be enforceable against the importer if the pellet heater: is not installed according to the printed installation and operating instructions, if there has been a failure to fully observe all applicable Standards, Codes of Practice or state and local authority regulations, or the installation was not carried out to a tradesman's standard 25

is not operated according to the printed installation and operating instructions, including but not limited to the use of incorrect fuel. if the pellet heater and flue system are not serviced as set out in the service and maintenance schedule in the printed installation and operating instructions if the pellet heater is subjected to abuse, neglect, misuse, an accident or water damage This warranty does not cover rust due to improper care or lack of maintenance, corrosion, normal wear and tear or flue system blockage Consumer Guarantee Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Park Tec Engineering Pty Ltd will not be liable for any act, default, omission or representation made by any person other than our employees, alterations made to the product not performed by us, damage or defects due to unusual or non recommended use or damage or loss caused by any factors beyond our control. Subject to the above paragraphs, all express or implied representations, conditions, statutory guarantees, warranties and provisions (whether based on statute, common law or otherwise), relating to this warranty, that are not contained in it, are excluded to the fullest extent permitted by law. Nothing in this warranty excludes, restricts or modifies any condition, warranty, statutory guarantee, right or remedy, implied or imposed by common law, statute or regulation, which cannot be lawfully excluded, restricted or modified. For Customer Reference (file in a safe place) Purchased from Date Purchased / / Record Serial Number N.B Satisfactory proof of purchase like your sales docket must be kept for any claim under this warranty to be enforceable. Service Contact Point Please contact your place of purchase for warranty repairs or service. Made in China Imported by G.L.G. Australia Pty Ltd Build A2, Campus Business Park, 350-374 Parramatta Road, Homebush, NSW 2140 Tel 02 9735 4111 or 1300 301 392 for your nearest store. Email CSR1@bbqgalore.com.au 26