User s Manual Purity In Each Drop Latest RO+UV technology Now at your home
Table of Contents 1 Safety Information...1 2 Water Purification Process...2 3 Reverse Osmosis Process...3 4 UV Process...3 5 Specifications: Neo Spring...4 6 Specifications: Neo Pura...5 7 Installation...6 8 Packing List...6 9 Filter Replacement Cycle...7 10 Problem Analysis...7-8 11 Warranty Card...9 12 Terms & Conditions of Warranty...10
Safety Information 1
Water Purification Process Step 1 : PP Filter PP filter has the functions to remove the floater such as sand iron, rust, copper rust or visible impurities. Step 2 : Pre-carbon Filter Pre-carbon Filter which can remove chlorine, organic, compounds, color, odour and floating particles. Step 3 : Sediment Filter Sediment filter has the functions to remove the floater such as sand iron, rust, copper rust or visible impurities. Step 4 : TFC RO Membrane RO membrane filter removes water contaminants such as heavy metals, waterborne micro-organisms and harmful organic chemicals etc. Step 5 : TDS Controller It helps maintain minimum TDS level to be present in drinking water Step 6 : Post Carbon/Mineral Cartridge Post Carbon Improves the taste of purified water. Mineral Cartridge increases the mineral content in the water adding health benefits. Step 7 : Ultra Violet U.V. has the function to provide Bacterial Disinfection in water 2
Reverse Osmosis Process The Reverse Osmosis process, also known as hyper filtration, is the finest filtration process known till date. The process ensures removal of particles as small as ions from a solution. Reverse Osmosis uses a semi-permeable membrane to remove salts from potable/ brackish water. In Reverse Osmosis, water pressure applied to the concentrated side forces the process of osmosis into reverse. Under enough pressure, treated water is squeezed through the membrane from the concentrated side to the diluted side. Salts dissolved in water as charged ions are repelled by the RO membrane. The rejected impurities on the concentrated side of the membrane are washed away in a stream of waste water and thus do not get accumulated as in a traditional filter. UV Process The UV light has shorter wavelength (higher energy) than the visible light. It is called ultra-violet because it is just beyond violet light in the light spectrum. Technically, the ultra-violet light is defined to be any wavelength of light, which is shorter than 400 nanometer. UV rays, which penetrate into the micro-organisms, are absorbed by the DNA of the pathogen in the water. The DNA is altered in such a way that the pathogen cannot reproduce itself. Thus, it is essentially killed and cannot cause infection. This process of DNA modification is called inactivation. 3
Specification Product Water Purification Device Model Neo Spring Purified Method Reverse Osmosis + Ultra Violet + Mineral Cartridge* Filter Size / Filter Life PP Filter 11 /6 month Pre-Carbon 11 /12 month Sediment 11 /12 month Membrane 11 / 24 month (1,900 gal) Post Carbon 11 / 12 month UV 8 /24 month(10000 hr) Power Consumption with booster pump AC100-240V DC24V(1.8 Lpm) Dimensions (Width x Height x Depth) 407 X 520 X 190 Net Weight 12 kg Production Capacity 10 Ltr/hr (2.6 gal/hr) Tank Capacity 10 Ltr Water Temperature 5-45 C MAX TDS <1000ppm Removal Rate >90-96% Inlet Water Pressure 0.15 ~ 0.35 Mpa Low Pressure Setting 0.05 Mpa Main Configuration 7 Stage + Pump * Optional 4
Specification Product Water Purification Device Model Neo Pura Purified Method Reverse Osmosis + Ultra Violet* + Mineral Cartridge* Filter Size / Filter Life PP Filter 11 /6 month Pre-Carbon 11 /12 month Sediment 11 /12 month Membrane 11 / 24 month (1,900 gal) Post Carbon 11 / 12 month UV 8 /24 month (10000 hr) Power Consumption with booster pump AC100-240V DC24V(1.8 Lpm) Dimensions (Width x Height x Depth) 330 X 432 X 267 Net Weight 11 kg Production Capacity 10 Ltr/hr (2.6 gal/hr) Tank Capacity 8 Ltr Water Temperature 5-45 C MAX TDS <1000ppm Removal Rate >90-96% Inlet Water Pressure 0.15 ~ 0.35 Mpa Low Pressure Setting 0.05 Mpa Main Configuration 7 Stage + Pump * Optional 5
Installation 1. Close main water supply valve to separate the faucet. 2. Wind the Teflon tape on the adaptor and fit it to the pipe. Do not turn the water pipe. 3. Connect the faucet with the adaptor. Shall install the adaptor with connector on the cold water pipe. 4. Connect 1/4 inch white tubing with the connector on the adaptor. Flush water through each filter at least 5 minutes before Connection. Packing List RO machine TFC RO membrane Accessory Tubing (1/4 ) Warranty Card Manual Pre Filter Housing Set 1 set 1 piece Ball Valve, Gate Valve, Spanner, Teflon Tape 5 m 1 nos. 1 piece 1 piece 6
Filter Replacement Filter Replacement Cycle The filter replacement cycle mentioned below is not the filter quality warranty period but the expected cycle (life) that the filter shows its original performance. Therefore, the filter change cycle may be reduced for the area with poor water quality or more applications. Filter name PP Filter Pre-carbon filter Sediment filter Post Carbon/Mineral Cartridge Membrane Filter (RO) Ultra Voilet Problem Analysis 12 Months 12 months 12 months 12 months 24 months 24 months Usable Period Any problems, please do contact the local seller to obtain professional solutions, the following analysis are for repairer s reference. PROBLEM PROBABLE CAUSE SOLUTION Pump not working & no production of water (first make sure the adapter plug is ok & the electricity is on) Leakage from flush ball valve Leaking from connector 1.Source water pressure is too low to shut off the low pressure switch. 2.LPS & HPS out of work or loose connection. 3.Power switch problem 4.Pump problem. 1.from the crack of interface 2.from wrench location 1.Pump works too long 2.Much noise from the shaft 1.Enhance source water pressure. 2.Repair or replace it 3.Repair or replace it 4.Repair or replace it 1.Replace flush ball valve 2.Install wrench again or replace 1.Wind more Teflon 2.Insert the pipe in effective length 7
PROBLEM PROBABLE CAUSE SOLUTION Pump is normal but no pure water(please make sure the restrictor is ok & the temperature of the pump is ok) Leakage in pump head Pump works intermittently during auto flushing. Tank is full but water cannot flow out( pls check if tank ball valve is open or blocked) Drain water keep flowing while RO system stop working Ro system start too frequently, can t stop when tank is full or restart after a moment. Some floater existed in pure water Much noise from the pump 1.Pre- filters are blocked 2.RO membrane is blocked 3.Pump has no pressure 4.Flush solenoid valve do not shut off 5.Connectors or pipes are blocked 6.Flow restrictor is blocked 1.Sediment & pre-carbon are blocked. 2.The washer of the pump head is ageing or blocked by the dirt inside 3.Flow restrictor is blocked 4.The bolts of the pump head is loose. 1. Sediment & pre-carbon are blocked. 2.The washer of the pump head is ageing or blocked by the dirt inside 3.Flow restrictor is blocked 4.The bolts of the pump head is loose. 1.Low source water pressure or PP blocked 2.Bad circuit 1.With no enough pressure in the tank 2.Post filter blocked 3.Faucet tap blocked 1.Inlet valve cannot shut off fully 2.Circumfluence 1.HPS problem 2.Check valve s problem 3.Too high pressure in tank 1.The post carbon filter isn t clean enough. 2.Floater from tank 1.Replace the PP filter 2.Replace the membrane 3.Repair the pump 4.Replace solenoid valve 5.Check whole water route step by step 6.Replace & check up its location. 1.Replace the filters & repair the pump 2.Repair pump head & often replace PP to avoid block in pump. 3.Replace the FR 4.Tighten the bolts & check up. 1.Enhance source water pressure or replace PP filter. 2.Check up or repair relative circuit. 1.Enhance pressure to 0.045Mpa, check air chamber if these is leakage or not, & replace in time. 2.Replace post filter 3.Replace or repair faucet tap. 1.Replace valve 1.Repair or replace HPS 2.Repace valve 3.Adjust tank pressure & HPS 1.Re-flush the post filter 2.Flush the tank or replace contd... 1.Shorten the working time 2.Replace the shaft 8
Warranty Card (For Sales through Dealer) Product: Date of Installation: / / (DD/MM/YY) Customer Details Name Address Contact Number Dealers Details Name Address Contact Number Dealer s Stamp 9
Terms & Conditions of Warranty NEO warrants all new products manufactured by it to be free from defects in material and workmanship under normal usage and service from the date of purchase as under: 1. The Warranty period commences from the date of installation by the first end-user. During this Warranty period of one year, NEO Purifiers or its Authorised Service Provider (ASP) will replace or repair any part of NEO Purifiers, that in the opinion of NEO Purifiers or its ASP, would be defective in operation due to faulty material or workmanship (i.e. manufacturing defects) with the exception of consumables such as Sediment Filter, Carbon Filter & RO/UF Membrane. However, if the RO/UF Membrane gets clogged within first one year &/or if the filters get clogged within first six months, they shall be cleaned / repaired / replaced at no extra charge. 2. The product s plastic body is not covered under Warranty & hence, it must be handled with care to guard against breakage. 3. The original purchaser of the unit can avail services under Warranty at the point of sale, by producing the damaged part(s) along with the original invoice. 4. This Warranty is void if the unit is not operated under normal municipal water or well water conditions or is subjected to the temperature above 40 C. 5. Product returned to NEO Purifiers or its ASP for Warranty examination must be shipped freight prepaid. 6. NEO Purifiers or its ASP shall not be held liable for claims exceeding the cost of repair of the defects in workmanship. 7. This Warranty Agreement shall not be interpreted to render Purifiers or its ASP liable for injuries or damages of any kind - direct, consequential or contingent to persons or property. 8. NEO Purifiers or its ASP shall not be held responsible by representative or buyer for failure to abide by any of the obligations of this Warranty Agreement if such failures are the result of circumstances of Forces Majeures: such as, but not limited to, floods, earthquakes, transportation strikes, labour disputes with outside suppliers or any other conditions beyond the control of NEO Purifiers or its ASP. 9. NEO Purifiers or its ASP shall not be held liable for repair or alterations made without prior written approval; for products clogged by suspended matter, precipitates or biological growth; or for failures resulting from the lack of proper maintenance. 10. NEO Purifiers or its ASP cannot & shall not be held liable for any sickness or illness due to the consumption of drinking water from any water purifier supplied by NEO Purifiers, since NEO Purifiers or its ASP does not have any control over the maintenance & usage of water purifier. 11. This Warranty Agreement excludes all products/ component parts or damage to any part of this water purifier which, in the opinion of NEO Purifiers or its ASP, have been subjected to misuse; misapplication; negligence; alteration; accident or operation contrary to our instructions, incompatibility with accessories not installed by NEO Purifiers or its ASP, or that have been repaired with component parts other than those manufactured by or obtained from NEO Purifiers or its ASP. Damage caused by freezing, flood, fire or Act of God is not covered by this Warranty. In all such cases regular charges will apply. This limited Warranty does not include service to diagnose a claimed malfunction in this unit. 12. NEO Purifiers reserves the right to alter or improve design & specifications at anytime, without any contingent obligations to prospective buyers or owners of the products previously sold. 13. Any disagreements & obligations based upon the purchase of NEO Purifiers products & thereby imposed on NEO Purifiers or its ASP shall be governed by & construed according to the laws of INDIA & subject to the jurisdiction of Delhi Courts only. 14. NEO Purifiers or its ASP assumes no Warranty liability in connection with this water purifier other than that specified herein. This Warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. NEO Purifiers or its ASP does not authorize any person or representative to assume for them any other obligations on the sale of this water purifier. 15. Under no circumstances, the liabilty of NEO Purifiers or its ASP shall exceed the value of the product. 16. Under no circumstances are the terms mentioned above negotiable & no employee of NEO Purifiers or its ASP has the authority to supersede them. A Quality Product of: NEO INTERNATIONAL PVT. LTD visit: www.neopurifiers.com email us: info@neopurifiers.com 10