Owner s Instruction Manual Model: WM / WM12-700

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1 WASHING MACHINE Owner s Instruction Manual Model: WM / WM Please read this manual carefully before Washing Machine operation. Retain it for future reference. Record model number and serial number of the unit. See the label attached on the back cover and quote this information to your dealer when you require service.

2 Contents READ THIS MANUAL CAREFULLY You will find many helpful hints on how to use and maintain your washer properly. Just a little preventative care can save a great deal of time and money over the life of washer. This manual will guide to many answers to common problems and operations of washing machine. Introduction Before Starting to Wash Additional Function Program Installation Care and Maintenance Troubleshooting Safety Information Parts Identification of the Washer Function Information Preparation Before Washing Special Guide for Stain Removal Function of each Button AIR DRY DELAY START Wash Other Useful Functions Placing and Leveling Connecting Water Supply Hose Installation of Drain Hose Grounding Method Cleaning and Maintenance Common Wash Problems Troubleshooting Specifications Malfunction Display and Solutions 22 Specs 23 Default Program Timers 24

3 小天鹅 小天鹅 Safety Information Observe the following items in order to prevent from injuring yourself, others and the damage of property: Introduction! Warning Caution This indicates serious injury or death to human being may be caused. This will remind you that injury to people and damage to property may occur. Please observe following contents of graphics. This graphics represents(cause attention),and detailed cautions will be displayed inside the graphics. This graphics represents (operation prohibited), and detailed prohibitive items will be displayed inside the graphics. This graphic represents (forcible execution), and detailed forcible execution items will be displayed inside the graphics. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance. Warning Please do not dismantle and assemble the machine without authorization. Please do not insert your hand and take out clothes from inside the spin barrel before it is fully stopped. No dismantling No touching Please do not install the machine in damp and raining environment to avoid electric shocking, catching fire, faults and distortion accidents. Please do not directly rinse the machine with water when cleaning. No dampness No rinsing 1

4 小天鹅 Warning Introduction Please do not let children climb the machine or peer into the rotating spin b arrel to avoid accidents. It is prohibited to wash the clothes touching with kerosene, gasoline, alcohol and other flammable materials. Prohibited Prohibited Please do not damage power flexible cord and power plug to avoid electric shocking, s hort circuit and catching fire. Prohibited Regularly clean the power plug to remove dust and dirt to avoid contact failure.! Please pull out plug from the socket if the machine is not in use. Please well connect the earth line of socket to avoid electric shocking by accidental leakage. (earthing) Pull out the plug Earthing Please insert the power plug tightly. Please do not place on the washer burning candle, mosquito-repellent incense, cigarette and other flammable things, as well as electric stove, air heating fan and other heating sources.! Smoke and fire prohibited 2

5 + + 小天鹅 小天鹅 Warning Introduction Please use correct power source.! Please do not pull out or insert the plug with wet hands to avoid electric shocking. Wet hands are prohibited Caution Please ensure that the water inlet pipe is connected and the tap is opened before washing clothes. The water temperature shall not exceed 50 when washing with warm water. >50 C! Prohibited Customers are not allowed to change the power line without permission. It is strictly prohibited to place children or lay weights on the washer. Prohibited Prohibited Please do not pull the electric cord when pulling out the plug. Please do not wash down jacket, craincoat, fishing coat and similar clothes in the washer.! Prohibited 3

6 Parts Identification of the Washer Introduction Body Upper Drain Hose (For upper drain only) Top lid Control Panel Frame Cabinet Drain Hose (For lower drain only) Adjustable Leg Adjustable Foot Knob Accessories Fixing ring is used for the fixing in time of the installation of the lower drain hose. Self-tapping screw Only for lower drain hose Water inlet hose assembly Base cover Only for models including base cover 4

7 Function Information Introduction Our machines provides various washing methods which suits various conditions and types of laundry Different types of laundry washing One Touch Smart Wash Used for normal loads, this mode automatically selects the most appropriate conditions and completes the sequence in one operation. The built-in fuzzy logic sensor detect the size of the load and the ideal wash power and wash, rinse and spin times are set accordingly. Normal Wash Use this Program for everyday washing e.g sheets, towels, T shirts. QUICK wash QUICK WASH can be selected to wash lightly soiled clothes of less than 2.0 kg in a short time. JEANS Wash Use this Program for heavily soiled durable garments e.g overalls, jeans. Thick and heavy clothes or those which are excessively dirty like jeans or working uniforms can be washed. ANTI - WRINKLE The wash time is short,rinses many time with high water level,thoroughly wash away the garment. ECO Wash 1 time rising is suitable for light contaminated clothes in order to save water. AIR DRY As for not easily fading,deforming, and non-waterproof clothes, can use the function to dry clothes without eating, and to reach the result of being dried in a room. DELAY START Wash DELAY START Wash is used to delay the finishing time of the operation. The number of hours to be delayed can be set by the user accordingly. OPTION Washing When the user needs only SPIN, RINSE/SPIN, RINSE, WASH/RINSE, WASH, WASH/RINSE/SPIN, SOAK/WASH/RINSE/SPIN 5

8 Before Starting Wash Preparation Before Wash Care Labels Look for a care label on your clothes. This will tell you about the fabric content of your garment and how it should be washed. Sort clothes into loads that can be washed with the same Wash cycle, Water Temperature and spin speed. Cloth Sorting for Wash To get the best results, different fabrics need to be washed in different ways. Dirt/SOIL (Heavy, Normal, Light) Separate clothes according to the type and amount of soil COLOR (Whites, Lights, Darks) Separate white fabrics from colored fabrics. LINT (Lint producers, Collectors) Separate lint producers and lint collectors. Lint Producers Terry cloth, Chenille, Towels, Nappies, Diapers Lint Collectors Synthetics, Corduroy, Permanent Press, Socks Check Cloths before Loading Clear all pockets of cloth & make sure they are empty. Things such as nails, hair clips, matches, pens, coins, and keys can damage both your washer and your clothes. Repair any torn garments or loose buttons. Tears or holes may become larger during washing. Remove belts, under wires, etc. to prevent damage to the machine or your clothes. Pre-treat dirt and stains on cloths. Make sure the clothes are washable in water. Check the Washing instructions. Remove tissues if found in pockets. Caution Do not wash or spin any item labeled or known to be water-proof or water-resistant, even if the product care label on the item permits machine washing. Failure to follow these instructions could result in severe damage to your laundry, your washer and/or property damage as a result of abnormal vibration of the washer. - Examples of Water-proof or Water-resistant items include certain mattress pads, mattress covers, rain gear, camping gear, skiing apparel, outdoor gear and similar items. Pre-treatment of stains or heavy soil Pre-treat shirt collars and cuffs with a pre-wash product or liquid Detergent when placing them in the Washer. Before washing treat special stains with bar soaps, liquid Detergent or a paste of water and grainy detergent. Use a pre-treat soil and stain remover. Treat stains AS SOON AS POSSIBLE. The longer they are left the harder they are to remove. Before Starting to Wash Loading in Washing Machine Do not wash fabrics containing flammable materials (Waxes, cleaning fluids, etc.) Cloth Load Size The WATER LEVEL should just cover the clothes. Adjust the load size accordingly, loosely load clothes no higher than the top row of holes in the washer tub. To add items alter Washer has started, press Start button and submerge additional items. Close the lid and press Start button again to restart. Light weight and Large-sized clothing Clothes like downs and Woolens are light weight, large and float easily. Use a nylon net and Wash them in a small amount of Water. If the laundry floats during the Wash cycle, it may become damaged. Use dissolved Detergent to prevent the Detergent from clumping. Long length laundry items Use nylon nets for long, DELICATE items. For laundry with long strings or long length, a net will prevent tangling during washing. Fasten zippers, hook, and strings to make sure that these items don t snag on other clothes. Nylon net is not supplied by EcoStar. WARNING Fire Hazard Never place items in the washer that are dampened with gasoline or other flammable fluids. No washer can completely remove oil. Do not dry anything that has ever had any type of oil on it (including cooking oils). Doing so can result in death, explosion, or fire. 6

9 Before Starting Wash 1 Preparation Before Wash Please follow the below step guide before starting washing Adjust the adjustable foot to make the washer to be placed stable Adjustable foot (extend when clockwise rotating and shorten when counter clockwise rotating) (Slightly incline the washer first and loosen the adjustable foot knob. Adjust the adjustable foot so as to ensure four corners of washer be steadily contacted with the ground. Then tighten the adjustable foot knob and lock it. If the ground is obviously not flat, correction should be made on the ground surface, otherwise the washer barrel will incline and knock the cabinet). Foot Rotate clock wise 2 Install the water inlet hose For one inlet hose For two inlet hoses 3 Connect the power source 4 Turn on the water supply 5 Put down the drain hose Gravity drain 6 Put in clothes and suitable amount of washing powder for washing.!notice Before washing, please do take out coins, keys and other hard goods, and zip up clothes tightly to prevent them and barrel from damage. 7

10 Special Guide to Stain Removal Before Starting Wash Remove stains promptly. Determine the kind of stain, then follow the recommended treatment in the stain removal chart below. To pre-treat stains, use pre-wash product, liquid Detergent or paste made from detergent and water. Use COLD Water on unknown stains because HOT Water can relief stains. Check care label instructions for treatments to avoid on specific fabrics. Check for color fastness by testing stain remover on an inside seam. Rinse and Wash items after stain removal. STAIN Adhesive tape, chewing gum, rubber cement Baby formula, dairy products, egg Beverages (coffee, tea, soda, juice, alcoholic beverages) Blood Candle wax, crayon Chocolate Collar or cuff soil, cosmetics Dye transfer on white fabric Grass Grease, oil, tar_(butter, fats, salad dressing, cooking oils, car grease, motor oils) CLOTHS / STAIN TYPES & REMOVAL PROCESS TREATMENT Apply ice. Scrape off excess. Place stain face down on paper towels, saturate with prewash stain remover or nonflammable dry cleaning fluid. Use product containing enzymes to pretreat or soak stains. Pretreat stain. Wash using COLD Water and bleach safe for fabric. Rinse with COLD water. Rub with bar soap. Or pretreat or soak with product containing enzymes. Wash using bleach safe for fabric. Scrape off surface wax. Place stain face down between paper towels. Press with warm iron until wax is absorbed. Replace paper towels frequently. Treat remaining stain with pre-wash stain remover or nonflammable dry cleaning fluid. Hand wash to remove solvent. Wash using bleach safe for fabric. Pre-treat or soak in WARM water using product containing enzymes. Wash using bleach safe for fabric. Pre-treat with pre-wash stain remover or rub with bar soap. Use packaged color remover. Wash using bleach safe for fabric. Pre-treat or soak in WARM water using product containing enzymes. Wash using bleach safe for fabric. Scrape off residue from fabric. Pretreat. Wash using hottest water safe for fabric. For heavy stains and tar, apply nonflammable dry cleaning fluid to back of stain. Replace towels under stain frequently. Rinse thoroughly. Wash using hottest water safe for fabric. Ink Mildew, scorch Mud Some inks may be impossible to remove. Washing may set some inks. Use pre-wash stain remover, denatured alcohol or nonflammable dry cleaning fluid. Wash with chlorine bleach if safe for fabric. Or, soak in oxygen bleach and HOT Water before Washing. Badly mildewed fabrics may be permanently damaged. Brush off dry mud. Pre-treat or soak with product containing enzymes. Mustard, tomato Nail polish Paint, varnish Rust, brown or yellow discoloration Pre-treat with prewash stain remover. Wash using bleach safe for fabric May be impossible to remove. Place stain face down on paper towels. Apply nail polish remover to back of stain. Repeat, replacing paper towels frequently. Do not use on acetate fabrics. WATER BASED: Rinse fabric in cool Water while stain is wet. Wash. Once paint is dry, it cannot be removed, OIL BASED AND VARNISH: Use solvent recommended on can label Rinse thoroughly before washing For spots, use rust remover safe for fabric. For discoloration of an entire load, use phosphate Detergent and non-chlorine bleach. Do not use chlorine bleach because it may intensify discoloration. Shoe polish LIQUID: Pre-treat with a paste of granular Detergent and Water. PASTE: Scrape residue from fabric. Pre-treat with pre-wash stain remover or nonflammable dry cleaning fluid, Rub Detergent into dampened area, Wash using bleach safe for fabric. WARNING Do not use or mix liquid chlorine bleach with other household chemicals such as toilet cleaners, rust removers, acid or products containing ammonia. These mixtures can produce dangerous fumes which can cause serious injury or death. To reduce the risk of fire or serious injury to persons or property, comply with the basic warnings listed below: Read and comply with all instructions on stain removal products. Keep stain removal products in their original labeled containers and out of children's reach. Thoroughly wash any utensil used. Do not combine stain removal products, especially ammonia and chlorine bleach. Dangerous fumes may result, Never wash items which have been previously cleaned in, washed in, soaked in or spotted with gasoline, dry cleaning solvents or other flammable or explosive substances because they give off vapors that could ignite or explode. Never use highly flammable solvents, such as gasoline, inside the home. Vapors can explode on Contact with flames or sparks. 8

11 Function of Each Button Before Starting Wash WATER LEVEL BUTTON Press the button, by washing quantity select water level position in drums. The indicator lights move at each press on the button light and flash in turn. DELAY Press the button to preset delay time. Less than 24 hours each press the button, the delay time is edit and or, more than 24 hours each press the button, the delay time is added six hours, after to 48 hours, the preset indicator is come back origin status. if always press the button, the delay time will automatically change. Remain Time(mins) WASH, RINSE & SPIN Wash: Press the button to select the washing time. Rinse: Press the button to select rinse. the time of rinse. Spin: Press the button to select the time of spin. CHILD LOCK Press the Water Level and Spin at the same time to lock buttons on control panel. Press the Water Level and Spin at the same time again to unlock buttons. PROGRAM Program can select fully automatic program like: Standard Quick Jeans Anti - Wrinkle ECO Air Dry 9

12 Function of Each Button Before Starting Wash ON and OFF Button Automatic Power POWER ECO ONE TOUCH SMART WASH After power on, push START/PAUSE button directly to One-key Washing. The function will be canceled if other buttons, such as water level, program, temperature and function are pressed before. It will also be invalid if there is water left in the inner tube and the program will be directly set into Normal with default water level 6. Washing Machine will perform fuzzy detection immediately by pushing Start/Pause after power on and water level and program will be selected according to amount of clothing. During the selecting, water level lamp is flashing continuously, as digital display shows --, at the same time, only power button is effective. After detecting is completed, program is chosen to Quick with automatically setting water level 1/2/3 and Standard with water level 4/5/56 also. Super Clean with water level 7/8. Program will run automatically when checked out and finished program and water level setting. START / PAUSE After program selection, press the button to start. Press the button to pause in the course of operation, press the button again the program continues till the program is finished. 10

13 Additional Function Program Air Dry Press the POWER (ON/OFF) button to turn power on. On/Off Press the PROGRAM button to further go into AIR DRY button to select the desired timing. Press the START/PAUSE button. Close the lid 11

14 Additional Function Program Delay time means the preset beginning time of washing. 1 2 Delay Start Wash Switch on the power button to turn power on. Open the tap and lay the drain hose. Press the DELAY button each time, the number on the digital indication adds by 1 ; After the number reaches 24, press the Delay button each time, the number adds by 6 ; After the number reaches 48, the light of delay time is turned off, and the delay program return to original status Put in the laundry and detergent. Select the proper water level according to the quantity of clothes. 5.Select the functions and programs. Press DELAY button to select the beginning time of washing. 7 Close the lid and press START/PAUSE button Confirmation of the delay and inspection 1 After the delay function is started, the corresponding delay light will flash, and other lights are turned off. 2 After the delay function is started, press Delay button continuously, you may inspect the preset program and function. Loose the button, the program return to delay status. Cancel the delay time, or alternate the delay time 1 Press Power button to cancel the delay time. 2 To change the delay time, cancel the delay time first, and then press Delay button to reset. 12

15 Remain Time(mins) Additional Function Program Other Useful Functions Child Lock If you want to lock all the keys to prevent settings from being changed by a child, you can use the child lock option. 1 Press the POWER (AUTO OFF) button Turn POWER ON On/Off 2 Press the START/PAUSE button to start washing After all washing conditions are set according to the manual. 3 Child LOCK When the machine is power on, press SPIN and WATER LEVEL at the same time to set the CHILD LOCK, then this function is active, is indicated 1 second every other 5 seconds. 4 Child UNLOCK Press both the SPIN and WATER LEVEL button simultaneously for CHILD UNLOCK. Automatic power shut off 1 If the machine do not start to work within 10 minutes after powered on, it will power off automatically. 2 After end of operation and the buzzer sounding 6 times, it will power off automatically. Adjusting for imbalance If the laundry is placed uneven before spinning, it is likely to cause vibration during spinning. The washing machine has a function of adjusting imbalance. When working, the washing machine always inspects operation state automatically. If the spinning vibration is too great, the washing machine automatically starts the adjusting program to balance. When the machine adjusts imbalance, rinse light will flash, and the machine will start to inject water to set water level. The machine adjusts imbalance automatically for about 1 minute, then drains water, returns to original spinning state. If the washing machine can adjust the imbalance twice. If the adjustment has no function, it will alarm. Power Failure Memory If the power supply becomes off suddenly during operation, the machine remembers the current operation state. When power is on, the machine returns to former operation state automatically. 13

16 n Placing and Laveling Installation Please ensure that all the tapes, safety packing, protective material has been removed before operating machine. 1 Place the machine on a flat and firm surface which allows proper clearance. We suggest a minimum clearance of 2 cm to the right side and left; sides of the machine for ease of installation. At the rear, a minimum clearance of 10 cm is suggested. NOTE If the washer is installed on uneven, weak or tilted floor causing excessive vibration, spin failure can happen. lt must be placed on a firm and level floor to prevent spin failure. Check that the machine is level Open the lid and look from above to see if it seem in perfect center from all sides Top view of the Washing Mahine WRONG CORRECT Leveling the machine Lift the front of the washing machine and twist the Adjustable Leg until it's placed in the center. *Please check that Anti-Rat Cover (optional) is firmly fixed on Washing machine and screw properly Caution If the power is supplied from a cord extension set or generator, the cord extension set or electrical portable outlet device should be positioned so that it is not exposed to splashing or ingress of moisture. 14

17 Connecting Water Supply Hose Installation Before connecting the Water Supply Hose to the water tap, check the hose type and choose the correct instruction here under. Note that the Water Supply Hose supplied may vary from country to country, Make sure to connect the blue inlet hose to the COLS water tap, and the orange inlet hose to the HOT water tap. Connecting Water Supply Hose to water tape Normal Type (Normal tap without thread & screw type inlet hose) Installation Untighten the screw Rubber Packing Untighten the screw of the connector so that the tap can be placed in the middle Screw Connector Fixing the connector to the tap Push the upper connector up till the rubber packing is in tight contact with the tap, then tighten the 4 screws. Attach the water supply hose securely to the connector Push the water supply hose vertically upwards so that the rubber seal within the hose can adhere completely to the tap Connector Water Supply Hose Fixing the connector to the water supply hose Attach the water supply hose to the connector and then tighten it by screwing it to the right Check the connection of water supply hose and the connector After connecting the hose, open the tap to check for any water leakage. If the water leaks, close the tap and start again from step 1. The washing machine is to be connected to the water mains using new hose-sets and old hose sets should not be reused. 15

18 Installation of Drain Hose Unpacking the Unit Installation ŸRemove package and take out the bottom board of the cabinet on the foam cover. ŸOpen the lid of washer's door and take out accessories. ŸA trial operation or washing on the foamed cushion is strictly forbidden. Base foamed cushion Installation of drain hose Before connecting the drain hose check your drain hose model and follow the instruction: 1 Completely sleeve the drain hose over the sewer. Then fit the end of the drain to the outlet of the drain outlet of washing machine. 2 Fix and tighten it with a hoop. ( As shown in the figure ) Make sure that its not loose as water might drip from loose outlet. Placement of water drain hose for lower drain system only Under 3m If the water drain hose shall be extended, its length shall not exceed 3 meters, otherwise it will affect the water discharging time. Under 15 cm The placed height of water drain hose shall not exceed 15 cm Do not bend or twist the water drain hose and place it under the washer 16

19 Grounding Method Care and Maintenance Earth wire should be connected. If the earth wire is not connected, there is possible a danger of electric shock caused by the current leakage. Grounding Method with Ground insert space Terminal If the AC current outlet has a ground terminal, then separate grounding is not required. Note that AC power outlet configuration may differ from country to country. Caution Ground Terminal Outlet with ground terminal Most appliances recommend they be placed upon a dedicated circuit; that is, a single outlet circuit which powers only that appliance and has no additional outlets. Overloaded wall outlets, loose or damaged wall outlets, extension cords, frayed power cords, or damaged or cracked wire insulation are dangerous. Any of these conditions could result in electric shock or fire. Practically examine the cord of your appliance, and if its appearance indicates damage or deterioration, unplug it, discontinue use of the appliance, and have the cord replaced with an exact replacement part by an authorized servicer. Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs, wall outlets and the point where the cord exists the appliance. Other Grounding Method Burying Copper Plate Connect the Ground Wire to a Ground Copper Plate and bury it more than 75 cm in the ground. Ground Wire Using Ground Wire Connect the ground Wire to the socket provided exclusively for Grounding. Ground Copper Plate Ground Wire 75 cm Using a Short Circuit Breaker If grounding methods described above are not possible, a separate circuit breaker should be employed and installed by a qualified electrician. Short - circuit Breaker Caution To prevent a possible explosion, do not connect ground to a gas pipe. Do not connect to telephone wires or lightning rods, This may be dangerous during electrical storms. Connecting ground to plastic has no effect. Ground wires should be connected when an extension cord is used. 17

20 Care and Maintenance Cleaning and Maintenance End of Program ŸThe washing machine will send off the sound of dou-dou at the end of any program operation to remind you to take out the laundry or operate it again. ŸAfter the sound,the washing machine returns to its power-off state with no display and all lights off. ŸPlease shut off the tap, pull out the plug when not in use to avoid water leakage or the fire accidents Maintenance Use gentle clothing to wipe off the water and dirt on the surface each time after using the washing machine. Detergent, propellant and other chemicals are not allowed to use so as to avoid any damage to the plastic accessories. To Clean the water inlet After long time use, the water inlet mesh bag may be blocked with smudginess, and should be cleaned according to the following steps: 1. Switch on the power, followed by shutting off the tap. 2. Let the washer works for 5 seconds so that water flows into the tub through the water inlet hose. then turn off the power. 3. Unload the water inlet hose and clean the mesh bag, then restore the water inlet assembly. To Clean of the lint filter For MAGIC filter After using the washing machine for a period, please clean it according to the following steps: 1. Take out the lint filter. 2.Open the filter and wash it clean in the water. 3. Restore it and fix it. For NORMAL filter After using the washing machine for a period, clean it according to the following steps: 1. Take off the lint filter. 2. Turn over the mesh bag and wash it clean in the water. 3. Restore and fix it. To Clean of the Drain pump lint filter (only for having drain filter) 1 Drain the water out of the pump, under which use a container to collect 2 3 Loosen the pump cover anti clockwise Take out the lint filter 4 Clean the filter 5 Restore it and adjust 6 the convex place to align at the pump hole. Tighten the pump cover clockwise Notes: If the drain filter is not cleaned at proper time (every 10 times of use),drain problem could be caused. 18

21 Care and Maintenance Cleaning and Maintenance Wash Inner-tub Inlet Hoses Exterior Long Vacations Leave the lid open after washing to allow moisture to evaporate. If you want to clean the inner-tub use a clean soft cloth dampened with liquid Detergent, then rinse. (Do not use harsh or gritty cleaners.) Hoses connecting washer to faucet should be replaced every 5 years. Immediately wipe off any spills. Wipe with damp cloth. Try not to hit surface with sharp objects. Be sure water supply is shut off at faucets. Drain all water from hoses if weather will be below freezing. ŸWhen there is a fear of freezing Close the water taps and remove the Water Supply Hose. Remove the water which remains in the water supply. Lower the drain hose and drain the water in the bowl and the drain hose by spinning. If Frozen Remove the water supply hose, and immerse it in HOT water at approx. 50 C. Pour approx. 2 liters of HOT water at approx. 50 C, into the bowl and let it stand for 10 minutes. Connect the water supply hose to the water tap and confirm that the washing machine performs the supply and drainage of water. Cleaning the Inside of your Washer If you use fabric softener or do regular COLD water washing, it is very important that you occasionally clean the inside of your washer. ŸFill your washer with HOT water. ŸAdd about two cups of a powdered Detergent that contains phosphate. ŸLet it operate for several minutes. ŸStop the washer, open the lid and leave it to soak overnight. ŸAfter soaking, drain the washer and run it through a normal cycle. We do not recommend that you wash clothes during this procedure Products that might damage your washing machine ŸConcentrated bleaches and diaper sanitizer will cause damage to the paintwork and components of your washer. ŸHydrocarbon solvents i.e. petrol, paint thinners and lacquer thinners, etc. can dissolve plastic and blister paint (Be careful when washing garments stained with these solvents as they are flammable DO NOT put them in washer or dryer.) ŸSome pretreatment sprays or liquids can damage your washer's control panel. ŸUse of dyes in your washer may cause staining of the plastic components. The dye will not damage the machine but we suggest you thoroughly clean your washer afterwards. We do not recommend the use of dye strippers in your washer. ŸDo not use your washer lid as a work surface. 19

22 Common Wash Problems Common Wash Problem Many washing problems involve poor soil & stain removal, residues of lint and scum and fabric damage. For satisfactory washing results, follow these instructions. WASH PROBLEM Problems Possible Causes Solutions & Preventive Measures Poor soil removal ŸNot enough Detergent ŸWash Water Temperature too low. ŸOverloading the washer ŸIncorrect wash cycle ŸIncorrect sorting ŸDo not pre-treat stain ŸUse correct amount of Detergent for load size, amount of soil and water Hardness. ŸUse WARM or HOT water for normal soil. ŸDifferent Water Temperature may be required according to soil type. (refer to page 10) ŸReduce load size. ŸWash with JEAN or SOAK & JEAN Wash cycle for heavy soiled laundry. ŸSeparate heavily soiled items from lightly soiled ones. ŸPretreat stain and heavy soil according to directions shown on page 9. Blue Stains ŸUndiluted fabric softener dispensed directly onto fabric ŸRub the stain with bar soap. Wash. ŸDo not overfill fabric softener dispenser and do not pour liquid fabric softener directly onto fabric. See page 12 for more instructions. Black or Grey ŸA buildup caused by the Marks on the cloth iteration of fabric softener and Detergent can flake off and mark cloths. ŸNot enough Detergent Yellow or brown rust stains Lint Residue or Detergent Holes, tears or snags ŸIron or manganese in Water supply, water pipes ŸIncorrect sorting ŸTissues left in pocket ŸOverloading the washer ŸOverloading the washer ŸUndissolved Detergent ŸUse too much Detergent ŸIncorrect use of chlorine bleach. ŸUnfastened zippers, hooks, buckles ŸRibs, tears and broken threads ŸOverloading the washer ŸDegradation of fabric ŸKeep the recommendations against Scrub (waxy buildup) (refer to page 12) ŸUse correct amount of Detergent for load size, amount of soil and water Hardness ŸTo restore discolored load of Whites, use rust remover safe for fabric ŸInstall non precipitating water softener or an iron filter in your water supply system for an ongoing problem. ŸBefore washing, run water for a few minutes to clear lines. ŸWash lint givers eg towels, flannelette sheets, separately from lint collectors eg synthetic fabrics and remove tissues in pockets before wash. See page 9 for sorting and caring before loading. ŸDo not overload the Washer ŸDo not overload the washer. ŸSome Detergents need to be pre-dissolved, check the Detergent Instructions, Try pre-dissolving the Detergent. ŸIncrease Water Temperature using HOT Water safe for fabric. ŸUse proper amount of Detergent. ŸNever pour chlorine bleach directly on fabric. See page 11 for adding liquid bleach. ŸFasten zippers, hooks, and buckles. ŸRemove objects in pockets. See page 9 for caring before loading. ŸDo not overload the washer. 20

23 Troubleshooting Troubleshooting When the washer is in trouble, please contact authorized EcoStar Service Center. Customer should not dismantle the machine without permission. List of faults and inspection If the washer can not work normally, or appear abnormity or alarms, please check and correct as follows. Faults No Water Flows In No Washing Abnormal Draining Inspection Items If the power is off or the fuse is burnt out. If the water supply is cut off or the water pressure is too low. If the inlet hose is properly connected and the water tap is opened. If the filtering screen of inlet valve is blocked by dirt. If the coil of inlet valve is damaged. (The slight electromagnetic sound is normal phenomenon when the inlet valve is switched on) If the "Start / Pause" button is pressed after the power switch is pressed. If the power is off or the fuse is burnt out. If the power supply voltage is too low. If the water amount reaches to the required water level. (The washer will not work if the water amount does not reach the required water level) If it is set to "Delay" washing mode. (It will only start to work until the reservation time reached) If the water drain hose is placed very high. If the end of water drain hose is sealed in pond. If the internal rubber ring of drain valve is blocked by dirt. Abnormal Spin If the door lid is closed. If all clothing piled largely at one side of barrel or the clothing is excessively placed. If the washer is not placed in stable condition or it is placed in inclination state. (The ground is not flat). If the motor belt is loosened. Note: During the de spin process, if washing are piled at one side of the spin barrel, it will cause unbalance of spin barrel resulting in striking. At this moment, the computer inside the washer will feel this unbalance phenomenon and will automatically correct it ( fill in water Washing ). However, if unbalance situation is not removed after continuous three corrections, which means the computer auto-correction can not resolve the problem. Then the user has to manually and evenly place the clothing inside the barrel to solve the problem. 21

24 Malfunction Display & Soulutions Malfunction Display and Solutions When the washer is in trouble, please contact Authorized EcoStar Service Center. Customer should not dismantle the machine without permission and warranty will be considered voided.. If the washer cannot work normally, and abnormal indication or error codes are shown on LED Digits dial or machine will make buzzer alarm for warning. Please check the error codes and take corrective actions as show below: Fault Alarm for water inlet Error Message flares Indication Water injection for about 16 minutes, but do not reach the preset water level Alarm buzzing sound Stopping the alarm Alarm for lid opening Imbalance alarm flares flares ŸOpen the lid after starting the delay time. ŸOpen the lid when Washer is spinning. ŸOpen the lid when entering into the child lock state. Checked imbalance of washing drum for third time by the computer but could not balance the spinning. The buzzer goes on buzzing for 10 seconds. If the fault is not solved, buzzes again for 10 seconds in every 6 minutes Open the lid to deal with faults, then close the lid to stop the alarm Drain alarm Alarm for water drain time out. flares Overflow alarm flares After the water reaching the preset water level, water injection dosent cease. Note: Please refer to EcoStar Washing Machine Warranty Card for complete address and phone numbers of Authorized Service Center within your city 22

25 Specifications Model WM WM Power Supply 220V - 240V ~ 50 Hz Rated Input Power 500W 600W Water inlet pressure Weight Net Dimensions (mm) 0.1Mpa ~ 0.6Mpa 8 Kg 12 Kg 575 * 590 * * 625 * 1015 Net Weight (Kg) * In our continuing effort to improve the quality of our appliances, it may be necessary to make changes to the appliances without revising this manual. 23

26 Default Program Timers Default Program Timers Wash Program WM Program Wash Time Rinse Times Spin Time Total Time Standard 20 Minutes Two Times 5 Minutes 64 Minutes Quick 3 Minutes One Time 3 Minutes 23 Minutes Jeans Soak 50 Minutes Wash 6 Minutes Two Times 6 Minutes 94 Minutes Anti-Crease 9 Minutes Two Times 1 Minute 41 Minutes ECO Soak 50 Minutes Wash 6 Minutes One Time 6 Minutes 88 Minutes Air Dry 55 Minutes 60 Minutes Wash Program WM Program Wash Time Rinse Times Spin Time Total Time Standard 12 Minutes Two Times 5 Minutes 42 Minutes Quick 3 Minutes One Time 3 Minutes 19 Minutes Jeans Soak 13 Minutes Wash 4 Minutes Two Times 1 Minute 41 Minutes Anti-Crease 9 Minutes Two Times 1 Minute 35 Minutes ECO Soak 34 Minutes Wash 6 Minutes One Time 6 Minutes 70 Minutes Air Dry 57 Minutes 60 Minutes Note: The total time included the time of entering water and the drain time. It can affect the total time that is the pressure of the tap water in your family and the drain speed. 24

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