M3099EX/GX/EH/GH Image Scanner

Transcription

1 C150-E066-01EN M3099EX/GX/EH/GH Image Scanner Reference Guide

2 Edition Date published Revised contents 01 May,1996 First edition Specification No. C150-E066-01EN This equiepment has been tested and found to comply with the limits for a Class A digital device,pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. This digital apparatus does not exceed the Class A limit for radio noise emissions from digital apparatus set out in the Radio interference Regulations of the Canadian Department of Communications. Le pésent appareil numérique n ément pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescridtes dans le Réglesment sur le brouillage radioélectrique dicté par le ministere des Communications du Canada. Maschinenlärmlnformationsverordnung 3. GSGV, :Der arbeisplatzbezogene Schalldruckpegel beträgt 70dB(A)oder weniger gemäß ISO The contents of this manual may be revised without prior notice. All Rights Reserved, Copyright 1996 FUJITSU LIMITED. Printed in Japan.

3 Please send your comments on this manual or on Fujitsu products to the following addresses: FUJITSU COMPUTER PRODUCTS OF AMERICA,INC Orchard Parkway,San Jose. California ,U.S.A. TEL: FAX: FUJITSU AUSTRALIA LIMITED 475 Victoria Avenue Chatswood. N.S.W2067,AUSTRALIA TEL: FAX: FUJITSU CANADA,INC Matheson Blvd.East,Mississauga. Ontario 4X5,CANADA TEL: FAX: FUJITSU DEUTSCHLAND GmbH. Frankfurter Ring 211, 8000 München 40,F.R,GERMANY TEL: FAX: FUJITSU ESPAÑA,S.A Edificio torre Europa 5 a Paseo de la Castellana 95 Madrid 28046,SPAIN TEL: FAX: FUJITSU EUROPE LTD. 2,Longwalk Road,Stockey Park,Uxbridge Middlesex,UB11 1AB,U.K TEL: FAX: FUJITSU FRANCE S.A. Bâtiment Aristote,17 rue Olof palme Créteil cedex,france TEL: FAX: FUJITSU HONG KONG Limited Room 2521,Sum Hung Kai Centre 30 Harbour Road Wanchal,Hong Kong TEL: FAX: TLX:62667 FUJITSU ITALIA S.p.A. Via Melchiorre Gioia,No Milano,ITALY TEL: FAX: FUJITSU NORDIC AB Kung Hans vag,s Sollentuna,SWEDEN TEL: FAX: FUJITSU LIMITED International Operations Marunouchi 1-6-1, Chiyoda-ku,Tokyo 100 JAPAN TEL:(81-3) FAX:(81-3) TLX:J2283 Cable: FUJITSU LIMITED TOKYO

4 IMPORTANT NOTE TO USERS READ CAREFULLY ALL OF THIS MANUAL BEFORE USING THIS PRODUCT. IF NOT USED CORRECTLY, UNEXPECTED DAMAGES MAY BE CAUSED TO THE USERS OR THE BYSTANDERS. While all efforts have been made to ensure the accuracy of all information in this manual, FUJITSU assumes no liability to any party for any damage caused by errors or omissions or by statements of any kind in this manual, its updates or supplements, whether such errors are omissions or statements resulting from negligence, accidents, or any other cause. FUJITSU further assumes no liability arising from the application or use of any product or system described herein; nor any liability for incidental or consequential damages arising from the use of this manual. FUJITSU disclaims all warranties regarding the information contained herein, whether expressed, implied, or statutory. FUJITSU reserves the right to make changes to any products herein, to improve reliability, function, or design, without further notice and without obligation.

5 Preface This manual explains how to use the M3099EX/GX/EH/GH image scanner. This manual contains OPERATING INSTRUCTION, CLEANING, REPLACEMENT OF PARTS, ADJUSTMENT and TROUBLESHOOT- ING. Refer to Operator s Guide for the basic information about the M3099EX/ GX/EH/GH. The M3099EX/GX/EH/GH is very fast and highly functional image scanner developed for volume filing, using charge-coupled device (CCD) image sensors. This scanner features duplex scanning and high quality image, processing with an automatic document feeder (ADF).

6 Conventions Special information, such as warnings, cautions are indicated as follows: WARNING WARNING indicates that personal injury may result if you do not follow procedure correctly. CAUTION CAUTION indicates that damage to the scanner may result if you do not follow a procedure correctly. The following symbols are used in this manual. Used for general WARNING and CAUTION. Be careful not to pinch your fingers or hands.

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8 CONTENTS CHAPTER 1 OPERATING INSTRUCTION Loading Document Inserting Document Manually Upper Transport Unit CHAPTER 2 CLEANING Cleaning Tools and Roller Position Rollers Transport Paths and Glass surface Sensors Front-Side Lamp CHAPTER 3 REPLACEMENT OF PARTS Back-Side Lamp Front-Side Lamp Roller ASY Belt and Belt ASY Pick Rollers Pad Print Head CHAPTER 4 ADJUSTMENT Separation Pressure Adjustment Print Head Adjustment CHAPTER 5 TROUBLESHOOTING Paper JAM Initial Checks Messages and Actions Problem Checklist Appendix

9 CHAPTER 1 OPERATING INSTRUCTION OPERATING INSTRUCTION CHAPTER 2 CLEANING CLEANING CHAPTER 3 REPLACEMENT OF PARTS REPLACEMENT OF PARTS CHAPTER 4 ADJUSTMENT ADJUSTMENT CHAPTER 5 TROUBLESHOOTING TROUBLESHOOTING

10 CHAPTER 1 OPERATING INSTRUCTION This chapter describes how to load document, how to insert document manually and how to open/close the upper transport unit. Loading Document Inserting Document Manually Upper Transport Unit 1-1

11 Loading Document Load the document for reading. Stacker Lock lever Guide Hopper table Extension 1 Fan the sheets before setting the document on the hopper table. NOTE Hold both ends and bend the documents into an arch. Then hold tightly and straighten them. The center of documents swells and air is introduced between the documents. 15 to 20 mm Extension Line mark Guide 2 Lock lever Guide Extension Line mark Lock lever Adjust the guides to the document width. NOTE Squeeze the lock lever to free the guides. Remove paper clips and staples. Flatten the hole with your finger. Load documents face-up. Load documents lower than the line mark. Use the extension for long documents. Do not mix different width documents. 1-2

12 3 Adjust the stacker table to the document size. [1000 sheets hopper type] NOTE Extend the stacker table and extension for long documents. (greater Stopper than A4 or LT) Turn down the lever and extend the stopper for small documents. Stopper adjustment: Document about 20 mm Stacker table Extension Lever Stopper (inside) Stacker table Stopper Stacker Stacker [500 sheets hopper type] NOTE Extend the stacker table for long documents. Use the stopper for small documents. Stopper adjustment: Stopper about 20 mm Document 4 Scanned documents are stacked in the stacker for removal. 1-3

13 Inserting Document Manually Hopper table Document (face-up) Guide plate Guides 1 Place documents face-up at the center of the hopper table. 2 Insert the documents until the front ends touch the guide plate of the hopper table and adjust the guides to the document size. 1-4

14 WARNING Before lowering down the unit, make sure that the area between the main machine and the upper transport unit is clear of all objects and fingers. Upper Transport Unit ACHTUNG Bevor Sie die obere Einheit absenken, überzeugen Sie sich, daß keine Gegenstände oder Finger eingeklemmt werden. Opening the Upper Transport Unit Operator panel Lever 1 Lift the lever located below the operator panel to open the upper transport unit. CAUTION Make sure that the upper transport unit is in the locked position before reaching inside the scanner. Closing the Upper Transport Unit 1 Lift the upper transport unit to release the lock. 2 Lower the upper transport unit with both hands. NOTE Press the upper transport unit with both hands to secure the lock. 1-5

15 CHAPTER 2 CLEANING This chapter describes the cleaning tools and roller position, and cleaning of rollers, transport paths and back-side lamp, sensors, and front-side lamp. Cleaning Tools and Roller Position Rollers Transport Paths and Glass Surface Sensors Front-Side Lamp 2-1

16 Cleaning Tools and Roller Position Rollers Tools Type No. Frequencies Remarks Cleaning sheet CA Every 50,000 sheets 20 sheets/1 pack (*) Cleaner F2 CA Front-side lamp 1 bottle (*) Every 100,000 sheets Belt/Roller Every 100,000 sheets Isopropyl alcohol CA Others 1 bottle. or Cleaner F1 (*) Every 200,000 sheets Q-Tips Dry cloth *: Contact dealer or distributer. Type No. may be different in some countries. 2-2 NOTE When the following paper is used, it may be necessary to clean more frequently. Paper with smooth surface such as coated paper. (has to be cleaned every 2 or 3 days) Paper with almost all printed area. (has to be cleaned every 2 or 3 days) Paper with special coating such as carbonless paper. (has to be cleaned everyday)

17 WARNING Wait at least 3 minutes after turning off the power before cleaning. Rollers ACHTUNG Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den Scanner wieder anschalten. Cleaning the Rollers with Cleaning Sheets 1 Set the hopper table guides to B4 width. While pressing Mode 2, turn on the power of the scanner. When Warming-up Now disappeared, press Mode 2 once then Mode 1 once. B4 B4 2 Remove the protective paper from the cleaning sheet. Guide(left) Front Cleaning sheet 3 Protective paper Cleaning sheet Place the cleaning sheet on the hopper table by aligning it with the guide (left) with the adhesive side up. Then press Start When HOPPER EMPTY is displayed, press Stop. Place the same cleaning sheet on the hopper table with the adhesive side up by aligning with the guide (right). Then press Start. When HOPPER EMPTY is displayed, press Stop. Cleaning sheet Front Guide(right) 7 Remove the protective paper from a new cleaning sheet and place it with the adhesive side face-down. Then repeat steps 3 through 6. After cleaning is complete, turn the power off. 2-3

18 Cleaning the Rollers with Dry Cloth, Isopropyl Alcohol or Cleaner F1 Rollers Steel rollers Pick rollers Belt (inside) Open the upper transport unit. Apply isopropyl alcohol or cleaner F1 to cloth. Wipe the pick rollers, belt and the upper and lower transport unit rollers. Allow to dry. Cleaning the Steel Rollers with Cleaner F2 WARNING Do not use cleaner F2 on rubber rollers or belt. Steel roller Q-Tips Rollers Pick rollers Belt (inside) Open the upper transport unit. Moisten a Q-Tip with cleaner F2. Wipe the metal roller surfaces while turning the shaft by hand. Allow to dry.

19 Transport Paths and Glass Surface WARNING Wait at least 3 minutes after turning off the power before cleaning. ACHTUNG Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den Scanner wieder anschalten. Cleaning the Transport Paths 1 2 Open the upper transport unit. Wipe the transport paths with a dry cloth or soaked in isopropyl alcohol or cleaner F1. Note Use a vacuum cleaner to remove paper dust from the transport paths. Cleaning the Glass Surface 1 2 Open the upper transport unit. Pull down on the sheet guide assembly tabs to remove it. Sheet guide assembly Wipe the glass clean with a dry cloth (or moistened with isopropyl alcohol or cleaner F1 as necessary). Align the sheet guide assembly in the guide rails and push it back into place. Close the upper transport unit. 2-5

20 Sensors Scan timing sensor (inside) Document sensors unit Document Width Detection Sensors/Document Detection Sensors Open the upper transport unit. Open and hold the document width sensors unit. Wipe the four sensor surfaces with a dry cloth (or moistened with isopropyl alcohol as necessary). Document width detection sensors (inside) Document width detection sensors Document detection sensors Wipe the two document detection sensor surfaces with a dry cloth (or moistened with isopropyl alcohol as necessary). Close the document sensor unit. Close the upper transport unit. 2-6

21 WARNING Wait at least 3 minutes after turning off the power before cleaning. ACHTUNG Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den Scanner wieder anschalten. Scan Timing Sensor Scan timing sensor Open the upper transport unit. Wipe the scan timing sensor in the transport path with a dry cloth (or moistened with isopropyl alcohol as necessary). Close the upper transport unit. Ejection Sensor 1 2 Open the upper transport unit. Wipe the ejection sensor surface with a dry cloth (or moistened with isopropyl alcohol as necessary). (Rear side) Ejection sensor 3 Close the upper transport unit. 2-7

22 Front-Side Lamp Lamp socket cover Lamp (inside) 1 2 Open the upper transport unit. Remove the two lamp socket covers (U-shaped spring clips) by pulling the green tabs toward you. 3 Rotate the lamp a half turn and pull it down. CAUTION Do not pull the heater wire. 2-8

23 WARNING Wait at least 3 minutes after turning off the power before cleaning. ACHTUNG Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den Scanner wieder anschalten. 4 Clean the clear portion of the lamp with a dry cloth. CAUTION Do not remove the tape from the heater. Do not change the heater position. 5 Align the two metal socket covers and snap them on to the ends. CAUTION When you re-clamp the right bracket, do not pinch the heater cable. (yellow/black 4 cables) 6 Close the upper transport unit. 2-9

24 CHAPTER 3 REPLACEMENT OF PARTS This chapter describes how to replace parts of the scanner. Back-Side Lamp Front-Side Lamp Roller ASY Belt and Belt ASY Pick Rollers Pad Print Head 3-1

25 Back-Side Lamp Side cover Lamp unit Slide and open the side cover. Loosen the thumb screw. Pull out the lamp unit. Lamp unit Thumb screw Lamp 4 Rotate the lamp so that the two terminals on each end align with the slot on the lamp socket and remove the lamp. Heater Heater Wire CAUTION Do not pull the heater wire. 3-2

26 WARNING Never replace the lamp without turning off the power. Wait at least 3 minutes after turning off the power before touching the lamp. ACHTUNG Wechseln Sie niemals die Lampe ohne den Scanner auszuschalten. Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie die Lampe anfassen. Heater Lamp 5 Insert a fingernail at the end of the heater to separate it from the lamp. Heater CAUTION Do not pull the heater wire. Do not remove the tape from the heater. 6 7 Attach a new lamp to the heater. Be sure to face the clear portion of the lamp up and center the lamp in the heater, otherwise black stripes may appear in the image on the display. Insert the terminals of the lamp into the socket and rotate until the clear portion faces up. 8 Re-install the lamp unit using the two grooves (➀ and ➁) and guide plate (➂). ➂ ➀ 9 Tighten the thumb screw and reinsall the side cover. If the thumb screw is loose, the error message COVER OPEN may appear. ➁ Lamp unit 3-3

27 Front-Side Lamp Front-side lamp and heater (inside) 1 2 Open the upper transport unit. Remove the two metal lamp socket covers (U-shaped spring clips) by pulling the green tabs toward you. Tab Metal lamp socket cover 3 Rotate the lamp a half turn and pull it down. Front 3-4

28 WARNING Never replace the lamp without turning off the power. Wait at least 3 minutes after turning off the power before touching the lamp. ACHTUNG Wechseln Sie niemals die Lampe ohne den Scanner auszuschalten. Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie die Lampe anfassen. 4 Insert a fingernail at the end of the heater to separate it from the lamp. Heater Lamp 5 CAUTION Do not pull the heater wire. Do not remove the tape from the heater. When you re-clamp the right bracket, do not pinch the heater cable. (yellow/black 4 cables) Attach a new lamp to the heater. Be sure to face the clear portion of the lamp up and center the lamp in the heater, otherwise black stripes may appear in the image of the document. Heater Insert the terminals of the lamp into the sockets and rotate until the clear portion faces down. Align the two socket covers and snap them on to the ends. Close the upper transport unit. Lamp socket cover 3-5

29 Roller ASY Use abrasion counter when replacing the roller ASY. (See Appendix) Document sensor unit Levers(green) Roller ASY 1 2 Open the upper transport unit. Disconnect the two relay connectors by pinching the lock tabs on the connectors. Connectors CAUTION Do not pull the wire. 3 Unhook the two levers (green) and pull them toward you. Levers(green) 3-6

30 WARNING Wait at least 3 minutes after turning off the power before replacement. ACHTUNG Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie mit dem Austausch beginnen. Document sensor unit 4 While holding up the document sensor unit, pull out the roller ASY. Document sensor unit Roller ASY Attach a new roller ASY. Close the levers (green) on both sides. Connect the two relay connectors. Close the upper transport unit. Levers(green) Roller ASY 3-7

31 Belt and Belt ASY Use abrasion counter when replacing the belt. (See Appendix) Document sensor unit Levers(green) Belt ASY (inside) 1 2 Open the upper transport unit. Unhook the two levers (green) and pull them toward you. Levers(green) While holding up the document sensor remove the roller ASY. Set the guides to B4 width. Hold the guide plate at the top and pull it out while pushing the bottom in with your thumb. Guide plate Guide 3-8

32 WARNING Wait at least 3 minutes after turning off the power before replacement. ACHTUNG Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie mit dem Austausch beginnen. 6 Grip the shaft of the belt ASY with both hands and lift it up and out. Belt ASY 7 Separate the belt roller and shaft from the guide plate. Belt Guide plate 8 Remove the belt roller and slide the belt off the shaft. Guide plate Belt Belt roller Shaft 3-9

33 Document sensor unit Roller ASY Levers(green) Belt ASY (inside) Guide plate 9 Attach a new belt and roller. Belt Roller White dot Note Attach a new belt so that a white dot on the belt side appears on the left when viewed from front. Otherwise jamming or pick miss may occur. Tab Belt ASY 10 Align the tab at the end of the shaft and reinstall the belt ASY. 3-10

34 11 Reinstall the guide plate. Note Confirm that the guide plate is installed correctly. If it is miss connected, it will cause paper jams and noise by touching the hopper table. 12 While holding up the document sensor unit reinstall the roller ASY Close the two levers (green). Close the upper transport unit. 3-11

35 Pick Rollers Use abrasion counter when replacing pick rollers. (See Appendix) Pick roller 1 2 Open the upper transport unit. Remove the roller ASY (See p3-6) before removing the U-shaped clips. U-shaped clip 3 Remove the U-shaped clips from the two rollers by pushing the U- shaped clip out. 3-12

36 WARNING Wait at least 3 minutes after turning off the power before replacement. ACHTUNG Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie mit dem Austausch beginnen. 4 Remove and replace the pick rollers with new parts. Roller Note Make sure the white dot on each roller faces to the right. Otherwise jamming or pick miss may occur. U-shaped clip White dots U-shaped clip 3-13

37 Pad Use abrasion counter when replacing the pad. (See Appendix) Document unit Roller ASY Pad Guide plate 1 2 Open the upper transport unit. While holding up the document unit remove the roller ASY. Roller ASY 3 4 Set the guides to B4 width. Remove the guide plate. Guide plate Guide 3-14

38 WARNING Wait at least 3 minutes after turning off the power before replacement. ACHTUNG Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie mit dem Austausch beginnen. Bracket 5 Press the rolled tab to remove the bracket from the guide plate. Viewed from back Rolled tab Pad Bracket 6 Pad Align the points on the guide plate with the pad hole and attach the new pad. Guide plate Bracket Viewed from back Points Mount the guide plate. Mount the roller ASY. Close the levers (green). Close the upper transport unit. 3-15

39 Print Head Endorser cover Endorser cover (1000 sheets hopper type) (500 sheets hopper type) Open and remove the endorser cover. Pinch the tab of the printer head lock lever and turn it. Remove the print head. Print head Printer head lock lever 3-16

40 4 Attach a new print head and turn the printer head lock lever back. 5 6 Attach and close the endorser cover. Reset the print head life counter. Note See Operator s Guide Appendix B or Chapter 6 for the information on the life counter reset. CAUTION The reset of the print head life counter is important for the correct detection of the new print head life. 3-17

41 CHAPTER 4 ADJUSTMENT This chapter describes the separation pressure adjustment and print head adjustment. Separation Pressure Adjustment Print Head Adjustment 4-1

42 Separation Pressure Adjustment Refer to Symptom 7 on pages 5-11 before making the adjustment. Roller ASY Levers(green) Guide plate Guide Hopper table Open the upper transport unit. Disconnect the two relay connectors. Push the two levers (green) toward each other to disengage them from the upper locking holes and lower the two levers until they release from the lower locking holes. Levers(green) Document sensor unit Roller ASY Hopper table Guide Guide plate Lift the document sensor unit and keep it at the upper position with one hand and pull the Roller ASY out with the other hand. Move the guide outwards on the hopper table completely to the end. Hold both ends of the guide plate, press them down and then lift them toward you to remove the guide. 4-2

43 WARNING Wait at least 3 minutes after turning off the power before replacement. ACHTUNG Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie mit dem Austausch beginnen. 7 Adjust the separation pressure using the separation pressure adjustment lever according to the displayed error as follows: Miss pick: Turn clockwise 45 degrees. (Increase the separation pressure.) Double feed: Turn counterclockwise 45 degrees. (Decrease the separation pressure.) Double feed Miss pick Separation pressure adjustment lever NOTE If the paper feed error persists, turn the lever fully. If separation pressure adjustment lever does not move, please contact manufacturer s authorized service center. 4-3

44 Print Head Adjustment Endorser cover 1 Open and remove the endorser cover. Endorser cover (1000 sheets hopper type) (500 sheets hopper type) 4-4

45 2 Pinch the tab (green) and slide it to the position you want to print. Printer head Note The print position is indicated by the indicator behind the tab and the label attached on the rear cover. Tab (green) 3 Attach and close the endorser cover. Note See Operator s Guide Appendix B or Chapter 6 for the information on test printing. 4-5

46 CHAPTER 5 TROUBLESHOOTING This chapter describes the paper JAM, initial checks, messages and actions, and problem checklist. Paper JAM Initial Checks Messages and Actions Problem Checklist 5-1

47 Paper JAM Ejection Transport paths Entrance JAM at Entrance Levers(green) Open the upper transport unit. Unhook the levers (green) on both sides. While holding up the document sensor unit and lifting the roller unit, remove the jammed paper (or remove the roller unit and take out the paper). Reinstall the roller unit. Tighten the levers (green). Close the upper transport unit. Jammed paper Roller ASY Belt ASY (inside) 5-2

48 JAM at Transport Paths Open the upper transport unit. Take out the jammed paper by opening the document sensor unit or removing the roller ASY as necessary. Close the upper transport unit. Roller ASY Jammed paper JAM at Ejection Open the upper transport unit. Pull out the jammed paper to the stacker side. Close the upper transport unit. Jammed paper Stacker 5-3

49 Initial Checks If a problem occurs, check the following items before contacting manufacturer s authorized service center. Symptom1 The power does not go on. Operator panel power Power cable Is the power cable connected correctly? NO Connect the power cable correctly. YES Power switch Is the power switch on? NO Press the power switch. YES SCSI connector Terminator Is the terminator connected? (M3099GX/GH) NO Connect the terminator. YES Contact manufacturer s authorized service center. 5-4

50 Symptom2 Read processing does not start. Operator panel power Document Are the documents loaded correctly? (Straight edge, no dogear, no bend corners, staples) NO Load the documents correctly. (See p1-2) YES Interface cable Is the interface cable connected correctly? Or is the baud rate correct? (M3099EX/EH) NO Connect the interface cable correctly. Or set the correct baud rate. YES Operator panel HEATER ALARM 1 or 2 appears? NO Contact manufacturer s authorized service center. YES Recycle the power and check the alarm again. When the same alarm appeared, set the heater control OFF by setup mode. See Operator s Guide. 5-5

51 Symptom3 Photograph cannot be read well. Operator panel Half tone Is halftone processing enabled? (M3099EX/EH) NO Select a desired halftone processing with the Half tone button. YES Transport paths Is there dust or anything around the transport paths? NO Clean the rollers, transport paths, glass and lamps. (See Chapter 2) YES Lamp and heaters Is the lamp or heater attached correctly? NO Re-attach the lamp or heater. (See p3-4, p3-6) YES Contact manufacturer s authorized service center. 5-6

52 Symptom4 Characters or linedrawing cannot be read well. Operator panel Half tone Is halftone processing disabled? (M3099EX/EH) NO Select binarization with the Half tone button. (Turn halftone off) YES Transport paths Is there paper dust or anything around the transport paths? NO Clean the rollers, transport paths, glass, and lamps. (See Chapter 2) YES Contact manufacturer s authorized service center. 5-7

53 Symptom5 Black stripes appear in the image of the display. Is the clear portion of the lamp obstructed by the heater? NO Is the lamp surface dirty? YES YES Attach the heater correctly. (See p3-3, p3-5) Clean the lamp surface. (See p2-8) NO Is the linedrawing mode selected? And does the text appear on the first 3 mm of the page? NO Is the lamp burned out? YES YES Select photo mode. Replace the lamp. (See p3-2, p3-4) NO Contact manufacturer s authorized service center. 5-8

54 Symptom6 The Check lamp lights or blinks. Check Lights or blinks? LIGHTS Turn the power off once and on again. Check Is the Check lamp still lit? BLINKS Action depends on the displayed message: PAPER JAM Remove paper and clear the sensors. HOPPER EMPTY Set the document. COVER OPEN Close the side cover. Tighten the thumb screw. Close the Endorser cover. MISS PICK Go to Symptom 7. ROLLER UNIT NOT SET Set the roller ASY. HOPPER OVERLOAD Reduce document stack in hopper. PRINT HEAD NOT SET Mount the printer head. PRINT HEAD ALARM Check that the printer head is mounted securely. YES NO End Contact manufacturer s authorized service center. NO Check Does the Check lamp still blink? YES 5-9

55 Symptom7 Miss pick or paper jam frequently occurs. Does the paper have curled edges? Is the paper stack uneven? NO Is the pick rollers, separation roller, separation belt, pad or paper path dirty? NO Is the separation pressure adjusted? YES YES NO Smooth out the curled paper or reduce document stack in hopper. (See p1-2) Clean the pick rollers, separation roller, separation belt, pad or paper path. (See Chapter 2) Adjust the separation pressure lever. (See p4-2) YES 5-10

56 Are the green lock lever properly connected? YES Connect the lock lever properly. (See p3-7) NO Are the dots on the pick rollers and separation belt in the correct position. NO Is the roller or separation belt worn out? (See Appendix) YES YES Mount the pick rollers and separation belt correctly. (See p3-8, p3-12) Replace the roller or separation belt. NO Contact manufacturer s authorized service center. 5-11

57 Messages and Actions Operator panel Device and Operator Actions for Temporary Errors If a temporary error is detected in the scanner, (Check ) lamp at the operator panel blinks. PAPER JAM HOPPER EMPTY COVER OPEN MISS PICK ROLLER UNIT NOT SET HOPPER OVERLOAD * * * * * Open the upper transport unit and remove the document on the transport path. Close the unit. Return the jammed or double-feed document to the hopper and read it again. Press the stop button or issue the start command. Load documents on the hopper and start reading them. Close the upper transport unit or the endorser cover. Or tighten the thumb screw to lock the back-side lamp unit if it is loose. Open the upper transport unit and remove the document on the transport path. Close the unit. Return the jammed document on the hopper and read it again. Open the upper transport unit and correct the roller unit setting. Close the upper transport unit. See Roller ASY Replacement. Reduce document stack in the hopper. PRINT HEAD NOT SET PRINT HEAD ALARM Press Stop to reset the error and set the print head. Press Stop to reset the error and set the print head again. If this error recurs, change the print head. *: Press Stop to reset these errors. 5-12

58 Device and Operator Actions for Equipment Errors If an equipment error is detected in the scanner, the (Check) lamp at the operator panel lights. HOPPER ALARM TRANSPORT ALARM LAMP ALARM 1 LAMP ALARM 2 HEATER ALARM 1 Check if the lamp or heater is attached correctly. Replace lamp according to the replacement method. If turning the power on again does not recover the scanner, contact the manufacturer s authorized service center. HEATER ALARM 2 CCD UNIT ALARM 1 CCD UNIT ALARM 2 TEMP. ALARM FUSE ALARM PRINT * RAM ALARM PRINT * TIME-OUT ALARM PRINT * If turning the power on again does not recover the scanner, contact the manufacturer s authorized service center. * Endorser option only ** Check if the terminator is installed (M3099GX/GH). HARDWARE ALARM PROGRAM. ALARM ** 5-13

59 Problem Checklist Before contacting the manufacturer s authorized service center, please fill in the following items. General Model Part number (Example) M3099EH (Example) CA02869-B103 Serial number (Example) 100 Manufactured data (Example) (ex. Feb. 1996) Version ==== The version is printed on the version label located at the bottom right of the rear of the equipment. The version is checked with the double line. This example is for A3 version. Date of purchase Symptoms Persistent problem? Serviced before (when and how) Transport error Error message if any. Type of document What is your daily usage? Date of last cleaning. Date of the consumable replacement Image error (Press Mode 1 and Mode 2 together to get more detailed information about PAPER JAM.) Interface controller model Software/application name Can you send the original and output of the sheet by facsimile? 5-14

60 Appendix Abrasion counter Fujitsu scanner has the feature to count paper sheets. To access this feature please follow this direction. Note It is recommended to use the abrasion counter as follows. Replace the roller ASY, belt ASY, and pad at every 600,000 sheets or one year. And reset the abrasion counter. Replace the pick roller, belt, and pad at 300,000 sheets by abrasion counter reading. These sheet counts are estimated based on Xerox paper types. If carbonless paper is used, or if the rollers are not cleaned at proper intervals, the life may be shorten. Access to abrasion counter 1 Press Stop at ready status. The scanner displays the abrasion counter on the right bottom corner of the LCD. M3099A: S F A M3099G: S c a n n e r R e a d y Stop Stop S F A x x x x x x Abrasion counter S c a n n e r R e a d x x x x x x Abrasion counter may disapear during scanning operation. Abrasion counter 5-15

61 Reset of abrasion counter 1 Turn the power on while pressing Mode 1. Scanner displays screen 1. <Screen 1> S E T U P M O D E 2 3 Press Mode 1 3 times at screen 1. The scanner displays screen 2. Press Mode 2 once. The scanner displays screen 3. <Screen 2> S E T U P M O D E P A P E R C O U N T R E S E T <Screen 3> R E S E T C O U N T x x x x x x N o - M o d e 1 Y e s - M o d e If you want to reset the count, press Mode 2. Then the scanner displays screen 4 for 3 seconds. If you do not want to reset the count, press Mode 2. The scanner displays screen 2. Anytime you press Mode 2 the scanner returns to screen 2. Press Stop at screen 2 to return to the ready status. <Screen 4> R E S E T F i n i s h!!

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