USA MODELS: ALL WASHERS & DRYERS

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1 IMPORTANT: Please read this bulletin and pass on to others in your organisation. WASHERS & DRYERS General Bulletin Change in Models and Product Codes MARKETS: MODELS: USA ALL WASHERS & DRYERS New washer and dryer models went into production during February These models will feature the new black control panel (see photos below), unless otherwise specified in the lists that follow. WASHERS New Model Old Model Product Codes USA WA37T26G GWL WL37T26D LED AquaSmart IWL16 No Change White Panel WL26CW2 LCD AquaSmart CANADA DRYERS New Model Old Model Product Codes USA DE62T27G DEGX DG62T27G DGGX DG62T27D LED Gas DE62T27D LED Electric DEIX2 No Change White Panel DGIX2 No Change White Panel DE27CW LCD Electric DG27CW LCD Gas CANADA Fisher & Paykel Appliances Ltd 78 Springs Road, East Tamaki, PO Box , Greenmount, Auckland, New Zealand, Ph: , Fax: Fisher & Paykel Customer Services Pty Ltd A.C.N , 19 Enterprise Street, Cleveland, QLD 4163 PO Box 798, Cleveland, QLD 4163, Ph: , Fax: Fisher & Paykel Appliances 150 Ubi Avenue 4, Sunlight Building #02-00, Singapore Ph: , Fax: Fisher & Paykel Appliances Inc 5800 Skylab Road, Huntington Beach, California, CA92647, USA Ph: (F&P), Ph: (DCS) Fisher & Paykel Appliances Canada Inc Burrard Street, Vancouver, BC, V7X 1J5, Canada Ph: (F&P), Ph: (DCS) Fisher & Paykel Appliances Ltd UK Maidstone Road, Kingston, Milton Keynes, MK10 0BD, UK Ph: , Fax: NZ = New Zealand Page 1 of 2 AU = Australia ROW = International Markets USA = United States of America & Canada UK or GB = Great Britain & Northern Ireland EU = Europe IE = Ireland TW = Taiwan JP = Japan G-FGEN-08-02

2 Photos of the new black control panels: - Dryer Washer Page 2 of 2 G-FGEN-08-02

3 IMPORTANT: Please read this bulletin and pass on to others in your organisation. Service Bulletin WASHERS AquaSmart Size Setting MARKETS: MODELS: USA WL37T26D, WL26CW2 Size information must be programmed when a Motor Control Module or Display Module has been replaced. If the size is not set, the display will show fault code 9, or the water levels and wash actions will be incorrect. If the machine displays fault code 9, the machine must be switched off at the wall and then back on again before it can be sized. For instructions see the attached leaflet number: This leaflet will be placed into all spare part control modules. This information is also contained in the Service Manuals. Fisher & Paykel Appliances Ltd 78 Springs Road, East Tamaki, PO Box , Greenmount, Auckland, New Zealand, Ph: , Fax: Fisher & Paykel Customer Services Pty Ltd A.C.N , 19 Enterprise Street, Cleveland, QLD 4163 PO Box 798, Cleveland, QLD 4163, Ph: , Fax: Fisher & Paykel Appliances 150 Ubi Avenue 4, Sunlight Building #02-00, Singapore Ph: , Fax: Fisher & Paykel Appliances Inc 5800 Skylab Road, Huntington Beach, California, CA92647, USA Ph: (F&P), Ph: (DCS) Fisher & Paykel Appliances Canada Inc Burrard Street, Vancouver, BC, V7X 1J5, Canada Ph: (F&P), Ph: (DCS) Fisher & Paykel Appliances Ltd UK Maidstone Road, Kingston, Milton Keynes, MK10 0BD, UK Ph: , Fax: NZ = New Zealand Page 1 of 2 AU = Australia ROW = International Markets USA = United States of America & Canada UK or GB = Great Britain & Northern Ireland EU = Europe IE = Ireland TW = Taiwan JP = Japan S-FAWT-08-02

4 IMPORTANT AquaSmart Size Setting Instructions Size information must be programmed when a Motor Control Module or Display Module has been replaced. If the size is not set, the display will show fault code 9, or the water levels and wash actions will be incorrect. If the machine displays fault code 9, the machine must be switched off at the wall and then back on again before it can be sized. AQUASMART LED MODELS ONLY 1. Switch the machine on at the power point (mains). Note: Ensure that no LEDs are illuminated before proceeding to the next steps. If the LEDs are illuminated, press the POWER button to turn them off. 2. To size the machine, follow the steps below. Push and hold the SPIN button, then press the POWER button at the same time until the machine beeps. Select the BLEACH button. 3. Press the POWER button to lock in the size and to exit this mode. AQUASMART LCD MODELS ONLY 1. Switch the machine on at the power point (mains). Note: Ensure that the display is not illuminated before proceeding to the next steps. If the display is illuminated, press the POWER button to turn it off. 2. To size the machine, follow the steps below. Push and hold the left SCROLL button, then press the HIGH EFFICIENCY button at the same time until the machine beeps. Select the size of the machine by pressing the left or right SCROLL button. Select 650mm Press the SELECT button. 3. Press the POWER button to lock in the size and to exit this mode. Power Spin Bleach LED MODEL Power High Efficiency Scroll Select LCD MODEL Introduction Date: April 2008 Pt No Issue A

5 IMPORTANT: Please read this bulletin and pass on to others in your organisation. REFRIGERATION Water Filter Warranty MARKETS: USA MODELS: E522B, RF201A General Bulletin The disclaimer below regarding the warranty of the water filters is being added to all Ice and Water products. Water Filter Information The rate of water flow through the water dispenser can slow down as the filter cartridge accumulates any sediment that may be present in the water supplied to your home. This varies depending upon your local water quality, which may require your filter cartridge to be changed more frequently. In cases of excessively reduced filter life, we recommend that you consult a local plumber or your water supplier for advice on suitable filtration requirements for the water supplied to your home. Filter replacement is the customer s responsibility and is excluded from the Manufacturer s warranty, except in the case of faulty parts or materials within the filter cartridge. If the water has not been dispensed for some time or water has an unpleasant taste or odour, flush system by dispensing 3L (3qt) of water. If the unpleasant taste or odour persists, you may wish to fit a new filter cartridge. Fisher & Paykel Appliances Ltd 78 Springs Road, East Tamaki, PO Box , Greenmount, Auckland, New Zealand, Ph: , Fax: Fisher & Paykel Customer Services Pty Ltd A.C.N , 19 Enterprise Street, Cleveland, QLD 4163 PO Box 798, Cleveland, QLD 4163, Ph: , Fax: Fisher & Paykel Appliances 150 Ubi Avenue 4, Sunlight Building #02-00, Singapore Ph: , Fax: Fisher & Paykel Appliances Inc 5800 Skylab Road, Huntington Beach, California, CA92647, USA Ph: (F&P), Ph: (DCS) Fisher & Paykel Appliances Canada Inc Burrard Street, Vancouver, BC, V7X 1J5, Canada Ph: (F&P), Ph: (DCS) Fisher & Paykel Appliances Ltd UK Maidstone Road, Kingston, Milton Keynes, MK10 0BD, UK Ph: , Fax: NZ = New Zealand Page 1 of 1 AU = Australia ROW = International Markets USA = United States of America & Canada UK or GB = Great Britain & Northern Ireland EU = Europe IE = Ireland TW = Taiwan JP = Japan G-FRFD-08-03

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7 IMPORTANT: Please read this bulletin and pass on to others in your organisation. General Bulletin REFRIGERATION Water Drip Tray MARKETS: MODELS: AU, NZ, USA, UK, EU, IE, ROW ALL ICE & WATER CABINETS We currently have available from spare parts a drip tray that is retro-fittable to the earlier Ice and Water cabinets. It just slips in and then sits on the bottom edge of the dispenser (see the diagram below). The tray can also be pulled apart for cleaning from time to time. Current product produced will have this tray already fitted. Drip Tray Part number: P Fitting the drip tray Water dispenser with the drip tray fitted Fisher & Paykel Appliances Ltd 78 Springs Road, East Tamaki, PO Box , Greenmount, Auckland, New Zealand, Ph: , Fax: Fisher & Paykel Customer Services Pty Ltd A.C.N , 19 Enterprise Street, Cleveland, QLD 4163 PO Box 798, Cleveland, QLD 4163, Ph: , Fax: Fisher & Paykel Appliances 150 Ubi Avenue 4, Sunlight Building #02-00, Singapore Ph: , Fax: Fisher & Paykel Appliances Inc 5800 Skylab Road, Huntington Beach, California, CA92647, USA Ph: (F&P), Ph: (DCS) Fisher & Paykel Appliances Canada Inc Burrard Street, Vancouver, BC, V7X 1J5, Canada Ph: (F&P), Ph: (DCS) Fisher & Paykel Appliances Ltd UK Maidstone Road, Kingston, Milton Keynes, MK10 0BD, UK Ph: , Fax: NZ = New Zealand Page 1 of 1 AU = Australia ROW = International Markets USA = United States of America & Canada UK or GB = Great Britain & Northern Ireland EU = Europe IE = Ireland TW = Taiwan JP = Japan G-FRFD-08-04

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9 IMPORTANT: Please read this bulletin and pass on to others in your organisation. REFRIGERATION Dispenser Faults MARKETS: USA MODELS: E522B, RF201A Service Bulletin Additional fault codes 32, 33 and 34 have been added to the display on all Ice & Water products. The fault codes have been added to detect leaks and/or continual water flowing from the dispenser. Previous to these changes the software only counted water flow when the water solenoid was on. The new version software (V1.067) now counts water flow whether the water solenoid is on or off. The first time this fault is detected there are two possible scenarios of how the customer/user will see it happen. Possibility 1 (Fault code 32 = water continues for 5 seconds after the glass is removed): 1. Water is dispensed by the user. 2. Then the glass/cup is removed. 3. Water continues to dispense for 5 seconds. 4. A Fault code is detected. 5. Water then stops. 6. After a period of 15 seconds, the display will show the customer/user what the fault code is. Possibility 2 (Fault code 33 = water stops then starts over a period of 10 seconds after the glass is removed): 1. Water is dispensed by the user. 2. Then the glass/cup is removed. 3. Water stops. 4. Fault is detected 5 seconds after the cup is removed. 5. Water starts again for 5 seconds, then stops. 6. After a period of 15 seconds, the display will show the user what the fault code is. If both solenoid drivers fail and/or the water valve fails (Fault Code 34): 1. Water is dispensed by the user. 2. Then the glass/cup is removed. 3. Water continues to dispense until the water supply is turned off at the tap. 4. Fault is detected. 5. After a period of 15 seconds, the display will show the fault code. Fisher & Paykel Appliances Ltd 78 Springs Road, East Tamaki, PO Box , Greenmount, Auckland, New Zealand, Ph: , Fax: Fisher & Paykel Customer Services Pty Ltd A.C.N , 19 Enterprise Street, Cleveland, QLD 4163 PO Box 798, Cleveland, QLD 4163, Ph: , Fax: Fisher & Paykel Appliances 150 Ubi Avenue 4, Sunlight Building #02-00, Singapore Ph: , Fax: Fisher & Paykel Appliances Inc 5800 Skylab Road, Huntington Beach, California, CA92647, USA Ph: (F&P), Ph: (DCS) Fisher & Paykel Appliances Canada Inc Burrard Street, Vancouver, BC, V7X 1J5, Canada Ph: (F&P), Ph: (DCS) Fisher & Paykel Appliances Ltd UK Maidstone Road, Kingston, Milton Keynes, MK10 0BD, UK Ph: , Fax: NZ = New Zealand Page 1 of 2 AU = Australia ROW = International Markets USA = United States of America & Canada UK or GB = Great Britain & Northern Ireland EU = Europe IE = Ireland TW = Taiwan JP = Japan S-FRFD-08-03

10 Should any of these faults occur, check the resistance of the water solenoid and replace the water solenoid if out of limits. If the water solenoid is replaced, it is also suggested that the display module is replaced as well. If the water solenoid is OK: Replace the display module. After replacing the display module, check the water dispenser to ensure that the fault has been rectified. For other faults to the ice maker: Replace the icemaker PCB (attached to the control module) on E522B models. Replace the control module on RF201A models. Note The dispenser dripping 10mls of water within 5 seconds after the dispenser switch is open, can also activate the fault codes above. This may be due to one of the following: Air within the water tank of the refrigerator. Air within the mains water supply system. Air being introduced by a poor water coupling between the solenoid valve and the customer s water supply tank. Example - A household water pressure pump system with a poor water pipe coupling can introduce air into the water line supplying the refrigerator solenoid. Page 2 of 2 S-FRFD-08-03

11 IMPORTANT: Please read this bulletin and pass on to others in your Service Bulletin FREESTANDING PATIO HEATER Service Kit for Patio Heater Shutting Off MARKETS: MODELS: USA only PHFS-P4 LP, PHFS-P4 NG PROBLEM: The Patio Heater will light correctly but will shut off between minutes. The pilot flame, which keeps the thermocouple hot, will start to reduce in size. Over time it will eventually get so small that it cannot keep the thermocouple hot enough and will cause the unit to shut off. Once it has cooled down the pilot can be relit. This condition may persist until corrected. SOLUTION: The corrective repair is to replace the complete head assembly, part number: Replacement kit, head assy. LP Replacement kit, head assy. Nat. Before ordering the replacement kit, there are visual checks that must to be made on the existing heater head assembly to ensure that the replacement kit is needed: 1. On the pilot assembly, check if there is a Pilot Standoff Bracket installed. (Fig. 01) 2. On the main control gas valve, check for a locating pin in the valve shaft on front face of valve. (Fig.02) Pilot Standoff Bracket Old Valve New Valve Location Pin Fig. 01 Fig. 02 If the two above components are present, the heater head has been up-dated and the replacement kit is not needed. Altitude: When replacing head assemblies above 3,000 Ft. altitudes, use the chart in CBW to find the correct conversion kit. Note: A copy of the instruction sheet that accompanies the kit giving details on fitting the kit and for the return of the old part and for claiming re-imbursement is attached. Fisher & Paykel Appliances Inc 5800 Skylab Road, Huntington Beach, California, CA92647, USA Ph: (F&P), Ph: (DCS) Fisher & Paykel Appliances Canada Inc Burrard Street, Vancouver, BC, V7X 1J5, Canada Ph: (F&P), Ph: (DCS) Page 1 of 2 S-DOH-08-01

12 THE INSTRUCTIONS BELOW MUST BE FOLLOWED IN ORDER FOR YOUR WARRANTY CLAIM TO BE PAID. Remove the entire head from the patio heater. Install the new head with the 3 Hex Bolts provided. Repack the old head in the same manner as the new head was sent to you (reuse the same packing materials). Fill out the bottom portion of this form and return it in the box with the old head to ensure payment of your claim. Follow the instructions on the enclosed FedEx return label to send the old head back to us Serial Number (Heater): Gas Type (please tick): NG LP ASC Account Number: Company Name: Warranty Claim Number: Replacement head part invoice number: When submitting your warranty claim, you MUST indicate special authorization code # PH4RW08 in the authorization field. Page 2 of 2 S-DOH COPYRIGHT FISHER & PAYKEL LTD 2008