Commercial Cleaning & Restoration Services. Reliable Professional Flexible Responsive Cost effective

Transcription

1 Commercial Cleaning & Restoration Services Reliable Professional Flexible Responsive Cost effective

2 Specialist Cleaning Services - 24 hours a day, 7 days a week, 365 days a year Any commercial or industrial premises needs to be kept in tip-top condition - it helps to promote a good atmosphere and healthy conditions for employees, and presents a good image to your customers and guests. In many instances, cleanliness is absolutely critical to the health of your customers, patients and employees, such as in the health industry and in food preparation environments. Keeping your premises clean, comfortable and healthy promotes a professional image, minimises disruption, loss and ultimately helps to control costs for you and your customers. Contents COMPREHENSIVE SERVICE Rainbow International provides Specialist Cleaning Services 24 hours a day, 7 days a week, 365 days a year. These services are delivered throughout the UK, via our franchised network and centrally controlled from our Midlands based head office. Our teams respond quickly and are expert in all types of specialist cleaning. They have strong communication and interpersonal skills aligned to a customer service ethos which delivers world class customer service. Emphasis is placed on helping customers run their businesses, while Rainbow take care of the premises. Rainbow s teams of highly skilled and dedicated staff ensure that business interruption is kept to an absolute minimum, ensuring continuity of your business and a clean, comfortable working environment is maintained. Rainbow International has built up a reputation for reliability and quality. With over 25 years of service to a wide range of commercial, industrial and public services customers, Rainbow pride themselves in easing the pain and cost of cleaning services. Page 3 - Rainbow International - a global company benefiting local businesses Page 4 - Commercial cleaning services Page 5 - Our commercial markets & customers Page 6 - Fire, flood & accidental damage restoration services Page 7 - Leading the industry in customer service - what our customers say about us 2

3 Global insights improving local operations INTERNATIONAL STRENGTH Rainbow International is a nationwide network of franchises and part of the Dwyer Group, a Texas based, worldwide franchise organisation. In the UK, Rainbow International is owned and operated under licence to the Dwyer Group by ISS UK. The ISS Group is the world s leading provider of integrated facility services. ISS has unrivalled coverage of the UK s commercial market sectors. Internationally, the ISS Group is pushing service development and innovation in the facility services industry, and services corporate and domestic customers in many countries across the globe. CONTINUOUS IMPROVEMENT & INNOVATION Rainbow International is committed to helping commercial organisations reduce the cost of their Specialist Cleaning Services and retain their customers. Through the use of proven systems and the latest technology, we deliver a highly responsive and cost-effective service. Our innovative approach and on-going investment strategy ensure that we continue to enhance our service package and remain at the forefront of continuous improvement within the specialist cleaning industry. We invest in the on-going development of our people, our cleaning and restoration techniques, products, equipment and business systems. In addition, we can access the very latest in IT solutions, cleaning and restoration techniques from both within ISS and The Dwyer Group to help create inspiring and healthy working environments. CONSISTENCY & CONTROL Our personnel are fully trained, wear corporate uniform, are security vetted and carry identification cards. All of our vehicles are corporately liveried and we effect efficient fleet management processes. You have the assurance that, whatever the scale of disaster or cleaning project, wherever you are in the UK, Rainbow International will deliver a consistently high quality of service and technical expertise, with our performance in the field being centrally monitored. 3

4 We have excellent coverage across all regions of the UK - on average, there is a Rainbow International branch just 23 miles from any UK postcode - all branches are fully operational, accredited and trained to the highest industry standards Commercial Cleaning Services ADVICE & SUPPORT For Specialist Cleaning & Disaster Recovery Fire & Flood Restoration 24/7 Emergency Response Cleaning/Damage Assessment Debris/Waste & Water Removal Asset & BER Logging Storage Facilities TECHNICAL SERVICES Bacterial, Chloride & Humidity analysis Viral Control Systems Asbestos Testing & Analysis Fluid & Chemical Spillages Blood & Trauma Scene Cleans Sharps Removal Bio-Remediation Specialist Cleaning in Confined Spaces and at Height (Rope Access) Deep & Clinical Cleans High Level Access Cleaning SPECIALIST CLEANING Sanitisation & Deodorisation Builders Cleans Void & Exit Cleans Odour Control Air Management Systems Food Sector Deep Cleans Damp Diagnosis & Mould Remediation Blast Cleaning Duct Cleaning (ventilation and kitchen ducts) Hard Floor Cleaning Commercial Kitchen Deep Cleaning Commercial Window Cleaning Site Management & Security Building Repairs & Redecoration Graffiti Removal Leak Detection ELECTRICAL CLEANING SERVICES Decontamination and Restoration of Electrical and Electronics Equipment, IT & PC Systems Portable Appliance Testing - P.A.T Data Recovery Electrical Safety Assessments Temporary & Power Reinstatement 4

5 OUR MARKETS Rainbow International is the UK s leading provider of Specialist Cleaning services to:- Commercial & industrial institutions Banks, building societies, offices, factories and warehouses. Property management Housing Associations, letting, managing agents and general facilities management. Local authorities & public utilities County, city, parish councils and utility companies. Retail & leisure Pubs, clubs, restaurants, hotels, conference facilities, theatres, cinemas, retail chains and health clubs. Education Schools, LEA s, colleges and universities. Health Hospitals, medical and walk in centres, dental practices, nursing homes and veterinary centres. Construction Builders cleans OUR CUSTOMERS In recent years, Rainbow International has provided their services to a wide range of commercial, industrial and public services organisations, on a local, regional and national basis, including:- Next Retail Group (nationally) O2 stores (nationally) Ministry of Defence (sites across the UK) Heinz Pepsico Muller Wiseman Dairies Severn Trent Anglian Water Thames Water Housing Associations across the UK NHS establishments across the UK LEA s, Schools, Colleges and Universities across the UK Supermarket chains across the UK Retail chains and shopping parks Pub chains, restaurants, leisure facilities, cinemas, hotels and conference centres across the UK Case Histories can be supplied upon request 5

6 Fire, Flood & Accidental Damage Restoration Services CLAIMS INVESTIGATION & MANAGEMENT In addition to their Commercial Cleaning services, Rainbow International also provides Restoration Services following Fire, Flood, Escape of Water and Accidental Damage. Many commercial and public organisations will have insurance policies with excess amounts far above the restoration and cleaning cost of many incidents. Appointing Rainbow when disaster strikes ensures that your premises are returned to their pre-incident condition, promptly, with minimal downtime and disruption to your business, cost effectively and with total reliability. This service has been supplied to the UK s insurance industry for over 25 years, working on tens of thousands of claims each and every year. Many of the UK s top insurance companies are contracted to Rainbow for their policyholders Fire & Flood Restoration requirements, and many commercial organisations benefit from the same responsive and reliable service. ADVICE & SUPPORT Disaster Recovery Fire & Flood Restoration 24/7 Emergency Response Damage Assessment Debris/Waste & Water Removal Asset & BER Logging Storage Facilities BUILDING RESTORATION SERVICES Fire & Smoke Damage Decontamination Flood & Water Damage Decontamination Contents Restoration, inc. carpets, upholstery and soft furnishings Structural Decontamination Drying & Dehumidification Sanitisation & Deodorisation Building Cleans Odour Control Air Management Systems Site Management & Security Building Repairs & Redecoration MECHANICAL RESTORATION Production Equipment Machinery Stock ELECTRICAL RESTORATION Decontamination and Restoration of Electrical and Electronics Equipment, IT & PC Systems Portable Appliance Testing - P.A.T Data Recovery Electrical Safety Assessments Temporary & Power Reinstatement 6

7 Leading the Industry in Customer Service What our customers say about us A SMALL SELECTION OF TESTIMONIALS I was very satisfied with the work they carried out. They were very thorough, professional, and completed the work to time and budget. They found and disposed of far more needles than anticipated and continually updated me on the progress of works. The significant number of needles they found justified using Rainbow s specialist knowledge. They also provided lighting and temporary works to enable the survey to be carried out. I am glad I used Rainbow and would recommend them. Barry James, Development Surveyor from United Welsh Housing Following a plumbing accident here at Castercliff School it was only the level of equipment and expertise of your technicians that allowed us to avoid an unscheduled closure of the school. Your efforts are much appreciated and valued Ernest Thornton,Site Supervisor,Castercliff Community Primary School, Nelson It s the cleanest I ve ever seen the floor. General Manager, Farmfoods, Dalkeith branch I was very pleased with the cleaning and I was particularly pleased with your fast reaction in mobilising your people to return and clear up the snagging. I have passed on your details to our buying department who I am sure will be contacting you in the future Arnold Clark, Site Manager Rainbow International was so quick and efficient with their service that it allowed us to reopen the hotel for bookings just a few hours after the fire, ensuring almost 100% business continuity Jonathan Smith, Manager at Holiday Inn Express Manchester Please accept my heartfelt thanks for the prompt response, professionalism shown throughout the job and excellent work and communication during what would have otherwise been an absolute nightmare. Mike Drury, Regional Manager, Travis Perkins Rainbow International promotes Customer Satisfaction Surveys with most of their national insurance customers, and consistently achieve cnps scores of over 60 - globally recognised as world class customer service. NATIONAL CALL CENTRE The national call centre, based at our purpose-built headquarters, utilises sophisticated communications and project management facilities. The National Helpline is staffed 24 hours a day, 7 days a week by dedicated, trained customer service staff. For receiving instructions, we provide a dedicated 24 hour National Helpline and fax and facilities, as detailed on the back page of this publication.. CAPACITY MANAGEMENT Rainbow International has a bespoke capacity management system, which tracks volume of business by postcode, branch, region, client and type of job. This system: Predicts potential areas requiring assistance/transfer of resources Provides prior live notice of requirement to move additional resources into an area Facilitates preparation for and management of claims surge Ensures achievement of Key Performance Indicators and service standards Assists all parties in forward planning Provides an accurate view on the resources in use and available at any one time 7

8 RAINBOW INTERNATIONAL The UK s leading provider of Commercial Cleaning Services, Fire, Flood and Accidental Damage Restoration to: Education Schools, LEA s, colleges and universities. Health Hospitals, medical and walk in centres, dental practices, nursing homes and veterinary centres. Local Authorities & Public Utilities County, city, parish councils and utility companies. Retail & Leisure Pubs, clubs, restaurants, hotels, conference facilities,theatres, cinemas, retail chains and health clubs. Construction Builders Cleans Commercial Institutions Banks, building societies, offices, factories and warehouses Your Local Branch Property Management Housing Associations, letting, managing agents and general facilities management. Insurance Industry Insurance companies, loss adjusters, insurance brokers on domestic and commercial policyholders claims. NEXT STEPS Rainbow International is delighted to work in partnership with commercial organisations, insurance companies, loss adjusters and brokers to develop our service portfolio to meet your requirements and needs. For further information, please contact your local branch or our Business Development department on alternatively, enquiries@rainbow-int.co.uk To learn more about what Rainbow International can do for you, visit Rainbow International, Spectrum House Lower Oakham Way, Oakham Business Park, Mansfield, Nottinghamshire, NG18 5BY Tel: (switchboard) 24 hour helpline : enquiries@rainbow-int.co.uk Web: