ELECTRONIC MODULES IMPORTANT NOTICE

Transcription

1 bulletin and pass on to others in your organisation. ELECTRONIC MODULES IMPORTANT NOTICE NO FAULT FOUND ELECTRONIC MODULES (NZ, AUS, SGP, USA, UK) A large proportion of the electronic modules we receive, which have been replaced under warranty, are found to have no fault. There is often no fault recorded in the diagnostic log. We require that, before any electronic module is changed, the diagnostic log be checked to ascertain the nature of the problem. There is more information on this subject on the next page. ALL warranty claims received from 1st November must have the 12 digit serial number of the faulty electronic module and, where the module is not dead, the electronic fault code recorded on the form. When the returned modules are tested and found to have no fault, we will provide your Technical Representative or FOR with details of the initial claim and the test results. If we do not see a significant reduction in the number of no fault found electronic modules in the near future, then we will be obliged to introduce a charge to reimburse Fisher & Paykel for the costs incurred for any work undertaken that is subsequently proven to have been unnecessary. This is the label on the module, containing the serial number that is required. 78 Springs Road, East Tamaki, PO Box , Greenmount, Auckland, New Zealand, Ph: , Fax: UK 42 Clarendon Street, Leamington Spa, Warwickshire CV32 4PG, Ph: , Fax: GEN 008

2 These are examples of the 12 digit serial number that should be written on the warranty claim form. To enter the diagnostics to obtain the electronic fault code, the following procedure needs to be followed for each type of machine: Smartdrive: Press and hold the Wash Temperature down button, then press the Power button. Then press the Spin up button 3 times. If there is a fault with the washing machine, the fault code will be shown as a binary code on the LED s along the top display. Intuitive & Eco Washer Press and hold the Special/Lifecycles button, then press the Power button. There will be a short beep, then the Special / Lifecycles button should be pressed again. The display will now show if there are any faults with the machine. Dishdrawer: Phase2 & Phase 3: Ensure that the LCD display is not illuminated. Press and hold the Key lock button then the Start/Pause button for 5 seconds. Then press the Start / Pause button again and the current and then the previous fault codes will show in the LCD display and on the secondary control panel LEDs. Dishwasher: (Models 920 & 820) Press and hold the ECO Save button, then the Power button for 4 seconds. All LEDs and the display screen will be displayed. Then press the Start/Pause button. This will show the current fault on the display & LEDs. Pressing the Start/Pause button again will cause the previous fault to appear on the display & LEDs. Refrigeration: Press and hold the Mode button then press the Temp UP button (this enters the diagnostic mode). Press the UP button 5 times. This now gives information on the fault history of the refrigerator. If you are still unsure about how to enter the diagnostic modes of any Fisher & Paykel appliance, please refer back to your service manual or contact your Technical Representative. GEN 008

3 bulletin and pass on to others in your organisation. DISHDRAWER DD601v2, DS601v2 (NZ, AUS, SGP) & DD602, DS602 (USA) Integrated There seems to be some confusion as to the necessity of a chamfer on the bottom of the top drawer s integrated panel. To enhance airflow, there is a requirement for a chamfered edge, although if the cabinetmaker can provide an 8mm gap between the top integrated panel and bottom integrated panel (or the joinery below in the case of a single DishDrawer), this chamfer is not necessary. However, the top of the bottom drawer s integrated panel must be no higher than the bottom of the top drawer s cabinet trim, as shown. In the case of a single DishDrawer, the 8mm gap must be between the bottom of the integrated panel and the bottom of the cabinet trim. Top Drawer Integrated Panel 8mm Gap Bottom Drawer Integrated Panel Bottom of Top Drawer Cabinet Trim Bottom Drawer Cabinet Trim In summary: If the gap between the top and bottom drawer panel (or cabinet joinery if a single DishDrawer) is less than 8mm, there must be a chamfer as per the Installation Instructions. If the gap between the top and bottom drawer panel (or cabinet joinery if a single DishDrawer) is 8mm or more, there is no need for a chamfer provided that the top of the bottom drawer s integrated panel is no higher than the bottom of the top drawer s cabinet trim. In the case of a single DishDrawer, the 8mm gap must be between the bottom of the integrated panel and the bottom of the cabinet trim. 78 Springs Road, East Tamaki, PO Box , Greenmount, Auckland, New Zealand, Ph: , Fax: UK Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF, Ph: , Fax: DW027

4 VERSION 2 RETURNED DISHDRAWERS WITH WASH COMPLAINT (NZ, AUS, SGP, USA) It has been found that Version 2 DishDrawers returned to the Division in the past month due to wash performance problems, have been fitted with the old glass filled polypropylene rotor assemblies. Rotors of this material can cause the sprayarm to stick, which does not help wash performance. All rotor assemblies will have a material recycling mark on the underside of the top flange assembly and these are described below: From the start of DishDrawer production to December 1998 we used Acetal which has the mark > POM <. This was then changed to Glass Filled Polypropylene (for its acid resistant properties) which has the mark > PP-GC30 <. The serial number of the first product fitted with these is ALD In April 2000 it was changed to Carilon (for its acid resistance and bearing properties) which has the mark > PK <. The serial number of the first product fitted with these is DHD When servicing a version 2 DishDrawer for wash performance problems, look at the rotor assembly, and if it has the recycling mark of > PP-GC30 <, replace it with the current spare part which should be marked > PK <. DW027

5 bulletin and pass on to others in your organisation. SMARTDRIVE DIVERTER VALVES ON ECO AND IW-ECO MACHINES WITH DEAD MODULES (NZ, AUS, SGP, USA) (Models; GWL10, IWL10, IWM10, IW810 & IW710) If called to an Eco or IW Eco machine where the module is found to be DEAD, the following procedure must be followed: Check that: Each water valve measures 65 ohms +/- 10 ohms. The drain pump measures 33 ohms and there are no shorts to earth. The wiring harness has not been worn through or cut. The diverter valve has no detergent residue or water presence around the terminals and solenoid. There have been cases where we have found the washing machine to have leaks at the recirculation hose that directs water onto the Diverter Valve solenoid. This then enters the solenoid, which then causes the motor controller to blow. If the above checks have been carried out and there is nothing obviously wrong, THEN change the MOTOR CONTROLLER & DIVERTER VALVE! It is important that the diverter valve and motor controller are returned with the completed claim form and with the correct serial numbers. 78 Springs Road, East Tamaki, PO Box , Greenmount, Auckland, New Zealand, Ph: , Fax: UK Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF, Ph: , Fax: WM020