Roxanne Staylor, Avon Office Manager (252)

Transcription

1 Greetings from the Outer Beaches Realty Environmental Services Department! We re in high gear preparing for another great season welcoming the many Guests who will arrive on Hatteras Island in anticipation of a memorable vacation with family and friends. Maintaining your home to Outer Beaches Realty s high cleanliness standards can be an enormous task. To that end, the single most important housekeeping event each year is the Deep Clean, performed over the winter. Our records indicate you are NOT participating in OBR s Deep Clean program. Each home is required to have a Deep Clean each year. OBR has Certified Housekeepers that specialize in the laborintensive process of a properly performed Deep Clean. These Housekeepers adhere to the instructions that are attached. While the language in the instructions is geared to our staff, please use this as a guideline as you perform the Deep Clean for your home. We have also attached the Deep Clean Score Sheet, which the Property Coordinators will use as they inspect each Deep Clean. It is not too late to contact us to perform the Deep Clean for you, but time is running out. Please don t hesitate to contact your Property Coordinator or me to schedule yours today. We would be happy to assign one of our Certified Housekeepers to do the work required to prepare your home for the busy rental season ahead. Otherwise, it will be appreciated if you will notify us when your Deep Clean is complete while you are at the property. A walk-through of your home with your Property Coordinator will give us the opportunity to discuss items that may still need to be addressed. If you ve run out of time, we ll be happy to complete the process for you at our hourly rate. If we miss you while you are here, we will inspect your home after your departure. We know we share the mutual goal of a nice clean home awaiting your Guests arrival. We ask that Owners opting out of OBR s annual Deep Clean program complete their Deep Clean by April 1 st or notify us by that date of when the Deep Clean will be ready for inspection. As noted in the Addendum, if we have not heard from you by March 1 st, our Property Management Agreement specifies that OBR will perform the Deep Clean to ensure we continue to meet our Guests high expectations and bill your account accordingly. Our goal is not to drum up business for our Housekeeping staff..deep Cleans are pretty close to revenue neutral..our goal is to have your home properly prepared for the upcoming busy rental season with hundreds of Guests passing through over the course of the year. The only way we can maintain the cleanliness of a home is to begin the year with an adequately cleaned home. If you have any questions, please feel free to contact your Senior Property Coordinator, Office Manager or me using the contact information is listed below. Roxanne Staylor, Avon Office Manager roxanne.staylor@outerbeaches.com (252) Erika Ziegler, Senior Property Coordinator (Avon) erika.zeigler@outerbeaches.com (252)

2 Orville Scarborough, Waves Office Manager (252) Mila Bills, Senior Property Coordinator (Waves) (252) Bill Staylor, Hatteras Office Manager (252) Kristin Lazenby, Senior Property Coordinator (Hatteras) (252) Thank you for choosing Outer Beaches Realty. We look forward to a great year, working together to provide a wonderful vacation experience for our Guests! Sincerely, Andrew Printz Environmental Services Manager (P) andrew.printz@outerbeaches.com Outer Beaches Realty Tigrone Blvd. P.O. Box 280 Avon, NC Please note that our format has changed and update your address book with the above address. My normal days off are Tuesday and Wednesday. If you are contacting me during this time, I will respond to your message as quickly as possible. We are OBR strong!

3 Outer Beaches Realty Deep Clean Packet Cottage Name & Number: # Assigned Housekeeper: Before You Begin 1. Immediately bag up all of the following and bring to office: All king and queen bedspreads and comforters. Full and twin bedding will be washed in home. All items needing to go to drycleaners was done. (Bedding, shower curtains, curtains etc. that must be dry-cleaned.) Drip pans on stove needing to be replaced. Pots and pans needing to be replaced. Pillows that are flat or misshapen, have holes or are stained. Anything that is damaged or need replaced. Torn & worn out mattress pads. Replacements can be obtained from your Property Coordinator. Get the Signature items and place them in the home. 2. The Deep Clean is not completed until you place all the items back in place in the house.

4 DEEP CLEAN CHECKLIST Cottage Name/Number # Housekeeper: Clean Date: It is important that we start out with a spotless, clean house for the upcoming season. Your goal is to remove the buildup from the previous season. Everything will be washed and laundered, including throw pillows and covers, bedding, curtains, blinds, bath mats, throw rugs, kitchen towels/potholders, etc. If you are unsure how to wash or clean anything, PLEASE take a moment and call the office, someone will come to give you directions. Sometimes many of the items such as comforters/bedspreads and curtains are dry clean only. These items must be taken to the office immediately to be transported to the dry cleaners. Take your time and follow the checklist!! Doing so will help eliminate a callback. Please use the indicated page in the packet to note all problems; however, issues such as stains, maintenance repairs, needed items, etc. should be requested/reported to your Property Coordinator. Starting with a clean house only makes your job easier all season. Before you begin you will need: scrub brushes, large garbage bags, laundry detergent, dishwashing liquid, dishwasher powder/liquid and lots of clean cleaning cloths. Do not use dish liquid in the dishwasher; it will not work! Use only automatic dishwasher detergent! Your Property Coordinator may also have suggestions for a few other helpful items that work for them. Your chemicals are provided by OBR along with a cleaning bucket, squeegee, scrubber sponges, SOS pads and rubber gloves. The Property Coordinator will demonstrate the proper use for each chemical provided. Only the approved chemicals provided by OBR should be used. Housekeepers that use unapproved chemicals may be held liable for any damages those chemicals may cause. EVERYTHING on the checklist must be completed, inspected and approved before you receive ANY pay for cleaning that house. STEP ONE: Let s Begin! Before you begin, maintenance should have all of the appliances pulled out (stove, refrigerator(s), etc.). If not, call your Property Coordinator immediately. Cleaning the areas behind all appliances is an important part of the Deep Clean! Next change the vacuum cleaner bag(s), or dump the cups if it is a bag-less vacuum. Make sure to clean the filter if it has one. If you need bags, see the appropriate Property Coordinator and let them know what type you need. Begin your deep clean by stripping all bedding (spreads, comforters, mattress pads, pillow protectors and blankets), window treatments, rugs, shower curtains, potholders, etc. and start washing those items. Deliver the items too large to be laundered in the home to the office to be washed at the laundry or

5 transported to the dry cleaners. TAKE THESE ITEMS TO YOUR OFFICE TO BE PROCESSED; DO NOT DELIVER THESE ITEMS DIRECTLY TO THE LAUNDRY. Remember to wash all items that are possible to wash within the home, at the home. Make sure all the bedspreads, comforters and window treatments that are washable are separated from any that are dry clean only; if in doubt, check with your Property Coordinator. Anything too large for the house washer and dryer should be put in a large trash bag and brought into the office. Make sure you leave those items with a Property Coordinator so they can be tagged to go to our commercial laundry facility. All bedding should be labeled on its tag or in the bottom corner with the house number in black permanent marker. This would include: mattress pads, pillow protectors, blankets, comforters and bedspreads. This is to help us and laundry get the items returned to the correct house. Please remember to return these items to their correct rooms when you start to put the room back together. The Property Coordinator will supply you with a black sharpie for your use. STEP TWO: Begin to remove everything from the kitchen cabinets and drawers to run EVERYTHING through the dishwasher or wash by hand, if necessary. If using the dishwasher, use the Crystal Clean packets provided. Wipe out cabinets and drawers with Multipurpose Cleaner. Remove the drawer, if possible, and turn it upside down to wipe out crumbs, etc. Start replacing items neatly. Document and remove any rusty, broken items and turn them into the Property Coordinator. Once this is done, continue with the cleaning, following the general guidelines below. KITCHEN Stove Clean the sides; clean inside oven and oven racks with oven cleaner. Remove the bottom drawer to clean and wipe out (use the degreaser). Lift range top to clean under the drip pans with degreaser (electric stoves). Spray drip pans with oven cleaner, then allow soaking for 15 minutes then scrub with Brillo Pad. If they need to be replaced, contact your Property Coordinator. Rinse and dry. Scrub hood and filter with degreaser. Check the bulb and fan for proper working condition. Make sure to clean all grease from walls and cabinets around the stove with the degreaser. Refrigerator Begin by opening the freezer and refrigerator doors a few minutes before starting the clean so the inside will thaw before cleaning. Clean the sides, top and bottom of the refrigerator with Multipurpose Cleaner. Use brush to clean the coils on the back and underneath the refrigerator, make sure the power if off. Remove all of the drawers and shelves and wash and clean. All items will need to be removed from the refrigerator for cleaning. Clean the inside of the refrigerator and freezer with Multipurpose Cleaner. Use small brush to clean rubber seal around the doors. Return the drawers and shelves. Remove and clean the vent at the bottom of the front of the refrigerator. Dishwasher Clean inside and along sides. Make sure to clean the inside of the door edges. Clean around seal and buttons. Remove any debris, if found. If heavy mildew is present around hinges, spray with Tilex and run through a full empty cycle afterwards. Wipe off the front and around the buttons with Multipurpose Cleaner. Toaster Clean crumbs out of lower unit. Wipe exterior with degreaser. Coffee Pot Remove all parts of the coffee pot. Hold over sink and spray inside of top half with sink sprayer. Wipe down all surfaces with damp cloth. Make sure to clean the inside of the carafe. Do not

6 use chemicals on the inside of the unit or carafe. Contact Property Coordinator if coffee makers need to be replaced. Can Opener- Spray and wipe down with degreaser. Pay particular attention around the cutting arm. Blender- Spray unit with degreaser and wipe down, especially around where the pitcher sits; wash pitcher with dish detergent. Microwave Clean inside and outside with degreaser, remove and wash glass tray or rack. If a grill is present above the door, you must clean. If the microwave is above the stove and is part of the exhaust system, you must clean underneath with degreaser. Cabinets/Drawers Clean the front and back of all doors and drawers. Clean the tops of all cabinets, use Multipurpose Cleaner or degreaser if grease is present. If the home needs a step ladder please contact your Property Coordinator. Throw out old sponges and debris under sink (including shopping bags etc.) Make sure to wipe bottom of cabinet under sink! Run the dish drainer, (if present) through the dishwasher cycle. Light Fixtures Wash any globes in kitchen sink with dish detergent. If grease is present on the globe, use degreaser to clean it. Countertops Wipe clean with Multipurpose Cleaner or degreaser, if needed. Floors Sweep and scrub; get in all corners especially around baseboards and the area behind any doors. Use Neutral floor cleaner. Sinks Clean stainless steel sinks with Brillo pads. If any mildew is present around the faucet spray with Tilex and let sit for five minutes. Then wipe and wash with clean water. Make sure to wipe and clean any and all appliances in the kitchen. Remember the kitchen is the single most important part of a home. It will take the most abuse of any part of the home throughout the year. Items that are not cleaned properly will be magnified as the summer goes on. Complete GENERAL CLEANING-ALL ROOMS Walls wipe all ornaments, pictures and small décor with Pine Sol. Clean all woodwork window ledges, sills, chair rail, baseboards, handrails and around doors etc with Murphy s Oil Soap. Clean all switch plates, phones and remotes with Multipurpose Cleaner. Do not spray cleaner directly on remotes! Clean all window blinds, remove and wash in bathtub if necessary. If a blind cannot be removed, use a damp microfiber to wipe down. The vacuum cleaner brush attachment to the vacuum can be used in conjunction with a microfiber rag. Clean all inside window glass with glass cleaner.

7 Clean sliding glass doors and track. The tracks should be vacuumed out, then sprayed with Multipurpose Cleaner and wiped clean. The slider glass should be cleaned inside and outside with glass cleaner. Clean all the doors in home (bedrooms, bathrooms, bi-fold, etc.) including around the jams, trim and hinges. Pull out sleeper sofas and clean under couch, clean mattress and check for ease of operation. Wash any mattress pad present. Mattress pads for the sleeper sofas should be present or folded someplace in the room. If you cannot locate one, tell the Property Coordinator that it is missing. Clean all air vents, filter vents, and any high ledges that can be reached INCLUDING THE TOP OF THE KITCHEN CABINETS. If the home you are cleaning needs a step ladder please, contact the Property Coordinator. Clean all ceiling fans that you can reach. If the home needs a step ladder, call your Property Coordinator. BATHROOMS (use small brush to get around fixtures). Complete Tub/Showers Clean all mildew and hard water build up with Tilex; rinse clean. Clean shower rods/hooks and ledge above shower, wash shower curtains. Replace all liners. If shower has glass doors clean out tracks and clean mildew from seals with Tilex. Make sure to RINSE clean! Sinks/Toilets Clean sides and bowls, use Tilex if bowl is stained (don t forget to clean base of the toilet). Cabinets Clean inside of cabinets with Multipurpose Cleaner and wipe or polish outside; don t forget vanity drawers and under sink. Mirrors/Light Fixtures Clean and wipe down with Multipurpose Cleaner (including vanity bulbs/with power off). Replace bulbs as needed. Clean any globes. Ensure mirrors are spot and streak free. Floor Sweep and vacuum in corners or hard to reach places. Mop floor with Neutral Floor cleaner. Some tile floors will require heavy scrubbing to remove heavy dirt build up. Make sure to get behind door. Jacuzzi Wet jets and tub. Spray jets and water intake with Tilex. Scrub around jets with a small brush, scrub tub with microfiber or sponge then fill with water, run jets, then drain and rinse clean. Check exhaust fans to make sure they operate correctly. Report any that need cleaning. Complete

8 BEDROOMS Wash all the twin and full bedspreads using the washer and dryer in the home comforters and larger items should have been turned in to the office. Remember to use low settings in the dryer to avoid burning mattress pads or shrinking spreads. All sheets will be stripped from the beds. Take the sheets to the office, or laundry and pick up clean linens. Make sure to leave ONE set of extra linens for all sofa beds, futons or trundles, as well as the appropriate size mattress pad. If cleaning a home that provides towels, pick up at laundry or office and place appropriately on beds or in bathrooms, according to OBRs standards. Wipe out with Multipurpose Cleaner and vacuum all dresser drawers; pull out furniture and wipe dust from back, side and baseboards. Vacuum under and behind all furniture in the room. You are required to clean behind and beneath all furniture in the home. If you are unable to move the furniture, or do not feel comfortable moving heavy items, please call a Property Coordinator and they will arrange help for you to move these items. Dust and polish all furniture with Murphy s Oil Soap. Don t forget the headboards, lamps and lampshades. Clean out inside of closets. Wash all blankets and place back in the correct room. Fold blankets neatly and store on the shelf in the closet. Remove any broken hangers, flimsy metal hangers or any cheap department store plastic hangers. Contact your Property Coordinator if you need replacements. Mirrors/Light Fixtures Remove and wash all fixture covers with dish detergent (call the Property Coordinator if you cannot reach them); all bulbs should be dusted and replace any burned out bulbs as needed. Flip the mattresses and clean under all beds. If the mattress is not designed to be flipped then please rotate the mattress 180 degrees. Vacuum all carpets including under beds; list any burn marks or damages to the carpet and its specific location. Report any damages to your Property Coordinator immediately. Don t forget to vacuum around the baseboards! Complete LIVING ROOM/HALLWAYS/STAIRS Dust and polish all furniture, (with Murphy s Oil Soap); dust lamps/lamp shades, arrange books, tapes, DVD s, CD s, and games. Dust knick-knacks. Dispose of any paper clutter such as Sunny Day Guides, The Breeze, out-dated magazines, grocery bags, etc. Vacuum under all sofa/chair cushions; wash all throw pillows and covers. Vacuum all carpet including under furniture and stairs. Make sure to get the grime off of railings with TSP then treat with Murphy s Oil Soap. Vacuum the edges around all stairs and baseboards with the appropriate vacuum cleaner attachment. Clean wood burning fireplaces, if present, inside and out. Clean gas burning fireplace glass inside and out with glass cleaner. Complete

9 UTILITY ROOM/LAUNDRY AREAS Wipe down washer/dryer, clean inside washer around lid and clean lint filter. Floor sweep and wet mop around and behind appliances; wipe off shelves. Wipe down top of hot water heater. Organize shelf or shelves in laundry room. Remove all debris. Be sure that all debris and lint have been cleaned from behind the washer and dryer. Complete All signature items will need to be placed in the home in their appropriate positions. OUTSIDE Clean windows and sliders outside if accessible from porch or deck. Check outside light fixtures. Report any burned out bulbs to maintenance, or on your attached damage report sheet. Sweep decks and porches; wipe down plastic furniture. Report any broken plastic or wooden furniture. Pick up trash from around the cottage; bag and place any trash found in the black can, put can in place for pick-up with opening facing the road. If debris is heavy due to storms and/or construction work, let Property Coordinator know. Report any broken outside trash cans. Write down the type of can (square or round lid) and the trash can number on your damage sheet along with a description of the problem i.e. broken lid or wheels. Remove all debris from outside shower. Clean all outside toilets. Complete Before you leave the home: Make sure all doors and windows are locked. Place thermostats back in their original position. Change vacuum cleaner bags or dump bag-less vacuum cups and clean filters. Walk through the house to ensure you have not missed any items from the checklist, or left any cleaning supplies, etc. behind.

10 DAMAGE REPORT/INVENTORY NEEDED/ITEMS REMOVED PROPERTY COORDINATOR TO COMPLETE Have air filters been changed Has the house been made available in the computer? Do the sliding doors roll easily? Need Adjustment? Have the vacuum bags been changed or bag-less cups dumped? Are all windows and doors locked? Thermostats back to where they need to be? How many vacuum cleaners does the house have? Fire Extinguisher present? Yes No Date on Tag MISCELLANEOUS COMMENTS

11 Property Coordinator & Housekeepers Call Back Items Each item listed below must be checked off by the Housekeeper as it is completed by the Housekeeper. Chances are there will be things that the Housekeeper misses. This is not uncommon and must be done before the final inspection and before the Housekeeper will be paid. Completed Description The Property Coordinator certifies that the home has been properly spring cleaned in accordance with all OBR housekeeping standards. The Housekeeper began the Deep Clean on this home - - and completed the work on - -. This document will be turned into the Senior Property Coordinator for each office. They will be filed and available for review by either the Office Manager or Environmental Services Manager until June 1 st of that year.

12 Spring Clean Score Sheet House Name and Number---- Housekeeper's Name---- Date---- Exterior of Home Fail Pass Comments Trash Cans Grill Carport Pool Area Kitchen Fail Pass Comments Appearance Silverware Utensils/Knives Small Appliances Counter Tops Sink Signature Product Placement Under Sink Microwave Stove Oven Dishwasher Refrigerator Cabinets (Inside & Out) Dinnerware - Cleanliness Dinnerware - Organization Pots and Pans - Cleanliness Pots and Pans - Organization Floor Slider/Windows Living Room Fail Pass Comments Appearance Area Dusted? Furniture (Including under cushions) Under Furniture Floor Sliders/Windows

13 Bathrooms Fail Pass Comments Toilet Bath Tub/Shower Shower Liner Vanity/Sink Under Vanity and in Drawers Signature Product Placement Floor Windows Not a Single Hair Bedrooms Fail Pass Comments Appearance Area Dusted? Dressers and Drawers Night Stands Beds Appearance Under Beds Beds Made to Standards OBR Bed Seals Placed Correctly Towel Placements Closets Floor Slider/Windows Game room/kitchenette Fail Pass Comments Appearance Area Dusted? Game Tables Refrigerator Bar area/counter Top Sink Under Sink Cabinets (Inside & Out) Floor Slider/Windows Theatre Room Fail Pass Comments Furniture Under furniture Movie Library Organized Floor

14 Decks Fail Pass Comments Cleanliness Deck furniture Neat and Organized Comments: Property Coordinator Signature