Our desire is to meet the requirements and needs of our customers. Under the impetus of its General Management,

Transcription

1 Quality Under the impetus of its General Management, CONTROLAB has been engaged in a Quality approach for nearly a decade now. Its actions were crowned with success when it obtained the ISO 9002 certification in 1999, and then the ISO 9001 version 2008 certification in CONTROLAB has always tried to place the satisfaction of its customers and the quality of its products and services at the very heart of its strategy and its operational actions. Over the years, this major commitment has reinforced its image as a designer and manufacturer of high quality products and services. This has permitted CONTROLAB to position itself as leader on the French market and has made it one of the major actors on the civil engineering and mechanical engineering laboratory equipment sector in more than forty different countries. Through this Quality and customer satisfaction approach, the CONTROLAB General Management has thus expressed its will to : Implement and develop a clear, effective and transversal Quality organisation, Define a realistic and ambitious Quality policy, Establish the Quality objectives to be reached by processes, Perform periodic Quality management reviews, Allocate the means and resources to set up and implement this policy. Among the range of means implemented to establish its Quality policy, CONTROLAB has notably implemented : A "Process" approach, involving all the different CONTROLAB departments and to which strict written procedures are attached, Think tank groups with its employees in order to progress further in this direction, Monthly reports to the General Management along with adapted plans of action, Monthly key business indicators and statistics with performance indicators per process and monitoring indicators per department, A continuous improvement approach of the Quality processes and procedures ("PDCA"), A fine and systematic management of customer remarks and suggestions. Our desire is to meet the requirements and needs of our customers (private and public inspection laboratories, building and public works firms and materials companies, educational institution laboratories, research laboratories, engineering and construction firms, etc.) so as to merit the confidence that they are ever more numerous to give us each day, and this in each of our activity sectors, both in France and throughout the world. 4XXX

2 Web Site Welcome to the new CONTROLAB internet web site! Thanks to a new design, new architecture and new functionalities, invites you to discover the whole new world of CONTROLAB! OUR COMPANY Consult the new electronic CONTROLAB catalogue : You'll find in it all the references of our paper-format catalogue with complete product technical data sheets including: specifications, photos, synthesis tables, etc. as well as links to the PDF-format technical data sheets of our leading products. A search engine is at your disposal so you can easily find the product you are looking for. CONTROLAB offers the possibility of subscribing to its information bulletin so you can be aware of CONTROLAB news, its new products, its special offers and the events organised by the Group.par le Groupe. Ask for your CONTROLAB quotation on line : You can also make a quotation on line to which our technical salespersons will be happy to reply. On you can find : an on-line catalogue complete with quotation request and its search engine, a presentation of the CONTROLAB Group : activities, contacts, references, services, etc., a Publications section in which you can consult and download the latest technical data sheets for our products, catalogues and CONTROLAB News publications, a newsletter to keep you up to date with all the latest news at CONTROLAB. video presentation of products. 5XXX

3 Presentation of the Group Material Resources CONTROLAB occupies m2 of buildings located in the city of Saint-Ouen (Seine-Saint-Denis), at about a hundred meters from the Paris "Peripherique" ring road and offering direct access to Charles de Gaulle and Orly international airports. This perfect location permits quick deliveries (within 24 hours) throughout all of France. CONTROLAB's buildings are divided according to their activities : 1. Development, production, engineering design department, 2. sales, administrative, 3. repair workshop, metrology laboratory, 4. receiving, logistics, storage m 2 of storage CONTROLAB's m2 capacity warehouse permits storing approximately 2 million of immediately available equipment (3 000 references) to rapidly respond to all routine requests. CONTROLAB has developed a data processing system established in network in such a manner that each person is able to access all the information necessary to execute his/her work while at the same time collaborating with the other CONTROLAB departments. CONTROLAB also has two exhibition and demonstration halls equipped with the most recent equipment and the equipment offering the best performances. Human resources CONTROLAB is organised into departments whose activities are independent and which benefit from a large amount of autonomy. Quality Department : ISO 9001 version 2008, CONTROLAB does everything in its power to guarantee Quality and customer satisfaction, and this thanks to the "process approach" and the continual improvement of these processes. Engineering Design Department : Designs and develops new products, in particular CONTROLAB equipment and equipment stemming from PERRIER-TEST and INTERCO-EUROMATEST and didactic materials, upgrades existing products as a function of the evolution of standards, ensures technological scanning, etc. 6

4 Presentation of the Group Storage Inspection Receiving Department : In compliance with ISO 9001 version 2008, ensures Quality Control at equipment reception/acceptance before stocking according to inspection data sheets (4 persons). Dispatching Department : Ensures the preparation, packing and dispatching of orders for both France and worldwide. Metrology Department : In collaboration with the Quality and Receiving Departments, metrologically verifies the equipment if necessary. Marketing Department : Ensures web site monitoring, the search for new products, optimises customer data sheets, launches external communication actions, synthesises sales information. OUR COMPANY France Equipment Sales Department : Ensures the marketing of Civil Engineering laboratory equipment in France and French overseas departments and territories. Export Equipment Sales Department : Ensures the marketing of Civil Engineering laboratory equipment in more than forty different countries. Mechanical Engineering Sales Department : Ensures the marketing of metal equipment in France and worldwide. Maintenance / After-Sales Service Department : Ensures the commissioning, start-up, preventive maintenance and after- sales service, both on site or in workshop, of all CONTROLAB, PERRIER- TEST and INTERCO-EUROMATEST equipment (with more than 120 preventive maintenance contracts currently in effect, of which more than 50% are abroad). Procurement Department : Ensures purchasing of supplies, materials and equipment. Financial Pole, Accounting, Human Resources Department: : Ensures value for human and financial resources of the company. General Management : Ensures the definition of company organisation, development orientation and strategy. 7

5 Departments - Engineering Design Engineering Design With partnerships instituted with a panel of multiple activity sector customers (carriers, concrete companies, truck drivers, cement companies, material test laboratories, engineering firms, teachers, etc.), the Engineering Design Department responds in the best way possible to all of your needs via the following missions : Designing and developing new equipment while taking both currently effective standards and your specific requirements into consideration, Improving existing equipment, in terms of use as well as modernisation and adaptation to new constraints (environmental, security and safety, normative, etc.), Optimising the cost price of our machines by value analysis while at the same time guaranteeing their quality and their conformity with specifications, and this in close collaboration with our teams, specialised sub-contractors and customers, Performing normative monitoring and ensuring that our products are in compliance with regulations and standards in effect, Ensuring a multi-source technological watch (specialised reviews, trade fairs and exhibitions, internet sites, etc.), Monitoring and inspecting the production processes and the Quality of our sub-contractors. 8

6 Departments - Metrological Inspections Metrological resources Controlab issues verification statements with list of points, as well as COFRAC attached calibration certificates. OUR COMPANY The air-conditioned Metrology Laboratory possesses equipment that is perfectly adapted to its activity : test bench for screens, surface table, calibration oven, dynamometers with capacities included between 5 kn and kn, etc. Made up of measurement apparatus, this laboratory is the object of constant surveillance. Periodic monitoring and maintenance guarantee its correct condition and its attachment to the French national calibration chains. 9

7 Services - Metrological Controls CE Marking CONTROLAB, your partner for CE Marking, manages : Maintenance and cleaning of equipment. Metrological control by means of connected COFRAC calibration standards. Verification of compliance with CE marking standards. Readjustment when the equipment permits. Administrative management: service report, life cycle sheets, COFRAC calibration certificates, report of verification. Identification of equipment. Equipment Calibration span Standard Place of control Wire cloth sieve Perforated cloth sieve Slotted grid Ruler Scale Shaking machine SE Graduated cylinder SE Testing piston SE Washing tube Methylene blue test stirrer Automatic blue dispenser Buret 50 ml Climatic condition reproducer Chronometer Tachometer Tachometer Caliper square Sand angulometer Automatic compactor CBR Mould PROCTOR Mould Normal tamper Modified tamper Strike-off screed Los Angeles machine Set of abrasive charges Micro deval machine Set of balls Balls for friability test Jar (standard/ballast ) Sand absorption cone Digital thermometer Glass pycnometer Volumetric flask Density vessel 0,040 < opening < 3,15 mm 4,00 < opening < 125 mm 2,5 < opening < 40 mm 0 < length < 500 mm capacity under 60 kg 1 value of Temp. in 9 Pts / 3 sec 3 Pts with correction curve Statement of compliance 0 < < 300 mm diameter 12 mm 3 Pts 500 < < 2000 ml 0 < < 2 litres 1 < < 30 litres NF ISO NF ISO NF EN NF EN NF EN NF EN NF EN NF EN NF X NF EN NF EN NF EN NF EN /A1 NF EN /-6 NF EN SITE SITE SITE SITE SITE Ref.COFRAC Calibration Certificate MET212 MET511 MET001 MET202 Ref. Verification report MET501 MET501 MET502 MET503 MET504 MET505 MET506 MET507 MET522 MET508 MET509 MET523 MET213 MET510 MET512 MET004 MET513 MET515 MET524 MET525 MET526 MET527 MET528 MET516 MET529 MET517 MET530 MET531 MET532 MET518 MET206 MET519 MET520 MET521 10

8 Services - Metrology DIMENSION FORCE TEMPERATURE MASS MISCEL Equipment Caliper square Indicator Micrometer Steel gauge block Gauge Ruler Double plain plug gauge Test machine Thermometer Temp. station Chamber/cabinet Thermohygrometer Specific features Vernier caliper/dial caliper Dial gauge Digital Weight Unit Unit Unit Unit Wire cloth sieve Perforated cloth sieve Aerometer Aerometer Aerometer SF6 kit Sclerometer Sclerometer Anvil Sound meter CBR test Reinforcement detector 5 litre mixer TAC Mould 4 x 4 X 16 Le Chatelier Mould Mortar workability apparatus Langavant calorimeter Setting meter Balls and rings Penetrometer Penetrometer needle Abrams cone With buttons outside With buttons inside Unit (class M1) Box of 47 blocks (class M1) Unit 1 channel in compression 10 Pts 1 extra channel compression 10 Pts Dynamometric ring 10 Pts Pressure gauge plate test 10 Pts Force gauge Calibration cell Digital Digital Glass Infrared Centrale + 9 PT100 sensors 60 < < 1000 litres Digital Calibration span mm mm mm 0-10 mm 0-30 mm 0-50 mm mm 0-10 mm 0-30 mm 0-50 mm mm mm mm mm mm 1 < < a 100 mm mm - 5 Pts mm - 5 Pts mm - 10 Pts 2.5 < < 40 mm kn kn kn kn 5-50 kg kn 3 Particular pts 5 Particular pts 3 Pts 2 Pts (60 et 120 C) 1 Pts 9 Pts 3 Pts T et H E1 E2 F1 M < <3.15 mm 4.00< <125 mm 0.75 l/ 1litre 5 litres 8 litres Type N/NR Type L/LR Type N 1 Pt (94 db) 1,27 mm/min NF EN NF EN NF EN NF EN NF EN NF P Ref.COFRAC calibration certificate MET001 MET002 MET003 MET005 MET006 MET007 MET008 MET010 MET011 MET012 MET013 MET015 MET016 MET017 MET018 MET019 MET020 MET021 MET022 MET025 MET101 MET102 MET108 MET202 MET204 MET211 MET212 MET215 MET301 MET302 MET303 MET304 MET301 MET302 MET303 MET304 Ref. Report of verification MET004 MET009 MET014 MET023 MET024 MET025 MET103 MET104 MET105 MET106 MET107 MET206 MET208 MET209 MET210 MET213 MET501 MET501 MET401 MET402 MET403 MET404 MET405 MET406 MET408 MET409 MET410 MET411 MET412 MET413 MET414 MET415 MET416 MET417 MET419 MET420 MET421 MET422 MET423 OUR COMPANY * Additional charge for shipping costs for returns of equipment and travel costs for on-site service. * See us for any other calibration certificate or verification report. 11

9 Maintenance/After-Sales Service Choosing CONTROLAB signifies that you will be able to benefit from a high level of service Quality in the long-term thanks to the competences deployed by the Maintenance and After-Sales Service Department in France and in forty different countries throughout the world. Through our "functioning safety of your apparatus" culture and our missions in the workshop and on site, we have the will to ensure the aptitude of your investments in terms of equipment to fully assume their functions at all times. Our interventions take place on Civil Engineering and Mechanical Engineering laboratory equipment. Proactive, reactive and operational, the CONTROLAB Maintenance and After-Sales Service Department has resulted from the fusion of the technical departments of : CONTROLAB PERRIER TEST EUROMATEST INTERCO Our competences are used in automatism and in the mechanical, hydraulic, electronic and information technology (software programmes, etc.) fields. The Maintenance and After-Sales Service Department is based at the CONTROLAB headquarters which is located in the city of Saint-Ouen (Seine-Saint-Denis). 12

10 Maintenance/After-Sales Service Both in France and worldwide, the Maintenance and After-Sales Service Department ensures : Assistance and service missions : commissioning and start-up, guarantee follow-up, personnel training, laboratory pre-certification, etc. Preventive maintenance missions : long-term maintenance contracts, inspections, etc. Specific missions : evolution of your equipment, special production, technical advice, etc. Repairing missions : in-workshop repairs, dispatching of spare parts, in situ interventions, hotline, etc. OUR COMPANY To carry these missions through to successful completion, the Maintenance and After-Sales Service Department has, among other resources : a fleet of vehicles, a workshop fitted with mechanical equipment (lathe, milling machine, drilling machine, grinding machine, etc.), an extensive stock of spare parts, metrological equipment (force, pressure, temperature reference standards, etc.) attached to national standards by laboratories COFRAC. a sub-contractor network, IT programming means, etc. It is also backed up by the Engineering Design Department and the Metrology Department to be able to answer all you requests. To contact the After-Sales Service Department : Dial one phone number alone: that of the After-Sales Service switchboard. Phone : +33 (0) Fax : +33 (0) Em@il : sav@controlab.fr Professionals are on the other end of the line to help you! 13