In- Store Operational Emergency Plan

Transcription

1 Creating and maintaining safety and food hygiene management systems. In- Store Operational Emergency Plan Business Address Business Type

2 Contents Page 2 Contents and Emergency Telephone Numbers 3 Business Detail for Emergencies 4 Internal Communication persons to Notify 5 & 6 Evacuation Guidelines & General Evacuation 7 Verbal Threats & Evacuation announcement 8 & 9 Fire 10, 11 & 12 Bombs Explosion 13,14,15 & 16 Explotions & Chemical Biological 17 & 18 Armed Attack Hostage 19 Internal Incidents (Strike, Service Interruption) 20 & 21 Nature 22 Bombs Threat Checklist External Emergency Telephone Numbers Police ( control) Local Police station Municipal / City Police Private Ambulance Nearest Hospital Municipal Ambulance Local Fire Brigade Police Ambulance Fire Department Government Emergencies Disaster Management Civil Defense

3 BUSINESS DETAIL NAME STREET ADDRESS AREA CITY/TOWN PROVINCE STREET CODE POSTAL DETAIL FULL POSTAL ADDRESS EXTERNAL COMMUNICATION Business Details for emergencies Telephone Details (Public Numbers) Reception/Enquiries Managing Director Other EMERGENCY DETAILS EMERGENCY CELL NO EVACUATION ASSEMBLY AREA HELICOPTER ACCESS NEAREST POLICE STATION Direction: Oral Explanation Premises: Oral Explanation

4 INTERNAL COMMUNICATION People to be notified EMERGENCY MANAGER Zone Leader Work: Home: Cell: EMERGENCY MANAGEMENT TEAM Emergency/Disaster Controller Deputy Emergency/Disaster Controller Fire Fighting Leader First-aid Leader First-aid Representative 1 First-aid Representative 2 Fire Fighting Representative 1 Fire Fighting Representative 2 Front of House Manager 1 Back of House Manager 1 Work: Home: Cell: Work: Home: Cell: Work: Home: Cell: Work: Home: Cell: FIRST AID TEAM Work: Home: Cell: Work: Home: Cell: FIRE TEAM Work: Home: Cell: Work: Home: Cell: SECTION MARSHALL Work: Home: Cell: Work: Home: Cell:

5 EVACUATION PROCEDURES EVACUATION ANNOUNCEMENT If you are instructed to issue an evacuation announcement, announce the following messages. Attention ALL OCCUPANTS OF THIS BUILDING THE EMERGENCY MANAGER HAS REASON TO BELIEVE THAT THE SECURITY OF THIS BUILDING AND ITS CUSTOMERS HAS BEEN BREACHED. ALL OCCUPANTS ARE INSTRUCTED TO FOLLOW (PROCEDURES IN ACCORDANCE WITH COMPANY POLICY). ALL VISITORS ARE TO PLEASE STAY IN THIS COMPANY OF AN EMPLOYEE. (THIS STATEMENT IS MADE 3 TIMES AT 30 SEC. INTERVALS) EVACUATION GUIDELINES Emergency Manager will determine when and how evacuation will take place determine when and how evacuation will take place. The Appointed Floor Marshal will be responsible for the orderly evacuation of their particular floor. The floor marshal will direct the people to the Exit that has been agreed upon by the Emergency Team. Occupants of the building are to follow the Instructions of the Emergency Management System. Never ignore the instructions of the officials. Do not select your own escape route. This must only be done in the event that, for whatever reason, the Emergency Management team is unable to perform their functions. (Hostage Situations, Major Bomb Explosions etc.) If not in your working area: Do not go back to collect items. If possible, switch of electrical equipment in your office. Do not comply with this, if the building is on fire. If time allows, lock away valuables and important documents. If not too heavy or bulky, then take with you. Make sure that your co-workers are complying with the evacuation order.

6 GENERAL EVACUATION PROCEDURES Stay calm, walk briskly and Do not Run Walk in Single File and Keep to the Left Hand Side. Assist injured persons or persons who stumble. REMEMBER: In a Chemical/Biological Incident assistance, is not advised unless you have Protective Clothing. Do not shout or make unnecessary noises. Do not interfere with persons performing Emergency Services. Proceed straight to the prescribed Assembly Point and report any missing persons. Do not return to the building until authorized to do so by the Emergency Manager. Stay Calm and do not panic. SAFETY IN PLACE When an Emergency Announcement calls for SAFETY IN PLACE Remain in the place that you are until further notice. The decision is based on an external element of danger and at that specific time you will be safer in that specific area than any other area. SHELTER IN PLACE When an Emergency Announcement calls for SHELTER IN PLACE Lie down or take cover (under a table etc.) and remain in that place until further notice. The decision is based on an external element of danger and at that specific time you will be safer in that specific area than any other area. IN-HOUSE EVACUATION When an Emergency Announcement calls for IN-HOUSE EVACUATION Proceed to the determined area and remain there. The decision is based on an external element of danger and at that specific time you will be safer in that specific area than any other area. STORE DOCUMENTED EVACUATION PROCEDURE

7 EMERGENCY PROCEDURES FOR TELEPHONIC/ VERBAL THREATS STEP 1 REMAIN CALM Make quick notes of any threats received STEP 2 CONTACT THE EMERGENCY MANAGER If unavailable contact any team member STEP 3 ADHERE TO ALL INSTRUCTIONS Do not argue or do your own thing

8 EMERGENCY PROCEDURES FOR FIRE STEP 1 (IF SAFE TO DO SO) Extinguish Fire with available fire extinguishers, hoses or buckets. STEP 2 IF FIRE CANNOT BE EXTINGUISHED WITHIN 30 SECONDS. Evacuate the immediate area and close all doors behind you. STEP 3 Instruct FIRE FIGHTING LEADER and FIRE FIGHTING REPRESENTATIVES TO AREA STEP 4 Contact or report to the EMERGENCY/ DISASTER CONTROLLER or DEPUTY STEP 5 Inform the necessary Emergency Departments STEP 6 IF THE FIRE RAGES OUT OF CONTROL Evacuate as planned in the Company Evacuation Plan. STEP 7 DO NOT PANIC AND STAY CALM

9 EVACUATION FOR FIRE Comply with all instructions given by the Emergency Disaster Controller or deputy. Try to keep one arm free, for support, during the evacuation. SMOKE AND GAS ARE DANGEROUS: Try to avoid all smoke filled areas IF YOU MUST MOVE THROUGH SMOKE FILLED AREAS: Stay close to the ground and cover your mouth and nose with a wet cloth. Move as close to the ground as possible. If evacuating from your office: Take all access cards, car keys and personal belongings with you. If you are not in your office: DO NOT GO BACK IF THE EVACUATION PROCEDURE IS ALREADY IN PLACE. EVACUATE TO THE FIRE ESCAPE: DO NOT USE THE LIFTS. DO NOT SWITCH OFF ELECTRICAL SUPPLIES. CLOSE DOORS BUT DO NOT LOCK ANY DOORS. ALWAYS MOVE DOWN Only in extreme circumstances should you move up. Do not go back into the building, until it is declared safe, by the Emergency Manager. IMPORTANT: DO NOT PANIC AND STAY CALM! IF TRAPPED Close all doors and all vents with any available material-if possible WET the material. If you re trying to escape a fire, never open a closed door without feeling it first. Use the back of your to prevent burning your palm. If the door is hot, try another exit. If none exists, seal the cracks around the doors and vents with anything available. Move to the window and attempt to attract attention. Place an article of clothing (shirt, coat, etc.) outside the window as a marker for emergency personnel. If necessary, use a chair or other heavy item to break the window. Do not throw furniture or heavy equipment out of the window. If there is no window, stay near the floor where the air will be more breathable. Shout at regular intervals to alert emergency personnel to your location. FLASH OVER NEVER OPEN A DOOR WHEN A FIRE IS RAGING IN THE SPECIFIC AREA! Fire survives on OXYGEN and the sudden influx of oxygen can result in a FLASH OVER. (A fire ball type explosion, which could engulf you and the area that you are in) IF SOMEONE CATCHES ON FIRE If you should catch on fire: STOP-where you are-drop-to the floor-roll-around on the floor.

10 This will smother the flames, possibly saving your life. Just remember to stop, drop and roll. If a co-worker catches on fire, smother the flames by grabbing a blanket or rug and wrapping them up in it. DROP and ROLL them. EMERGENCY PROCEDURES BOMB THREATS STEP 1 DO NOT PANIC AND STAY CALM STEP 2 Contact or report to the EMERGENCY/ DISASTER CONTROLLER or DEPUTY. STEP 3 Search their immediate surroundings. DO NOT TOUCH IT, MOVE IT OR TAMPER WITH IT IN ANY WAY. Remain Calm and try not to draw unnecessary attention. Ask the people in the immediate area the following: Does it belong to anyone? Does anyone know whom it belongs to or where it comes from? Did anyone see who left it there? IF NO ONE CAN ANSWER POSITIVELY THEN TREAT IT AS A SUSPICIOUS PARCEL. STEP 4 Evacuate in accordance with your company evacuation plan. PERSONNEL SHOULD: Take personal belongings with them. Switch off all electrical appliances and DO NOT CLOSE ANY DOORS OR WINDOWS Avoid using the lifts. Remain calm and DO NOT PANIC.

11 Proceed to the predetermined area. Once evacuated, DO NOT ENTER THE BUILDING, until the Emergency Manager gives the All Clear. STEP 5 Inform the necessary Emergency Departments Remain Calm. RECEIPT OF VERBAL BOMB THREAT Do not interrupt, argue or crake jokes with the person. Concentrate on identification. Make a mental note of clothing, language, facial features and any specific Characteristics. When the person has left Contact the Emergency Manager. Complete the Bomb Threat Check List. RECEIPT OF BOMB THREAT BY POST Report the incident to the Emergency Manager. DO NOT allow other persons to handle the letter. KEEP THE LETTER AND THE ENVELOPE, IN YOUR POSSESSION UNTIL YOU HAND IT OVER TO THE POLICE. IF POSSIBLE, place the letter in a plastic Bag. RECEIPT OF BOMB THREAT BY TELEPHONE Remain Calm and converse with the caller. Make a mental note of the voice, background sounds etc. Contact the Emergency Manager. Complete the Bomb Threat Check List. SUSPICIOUS PACKAGE/ITEM DO NOT TOUCH IT, MOVE IT OR TAMPER WITH IT IN ANY WAY. Remain Calm and try not to draw unnecessary attention. Ask the people in the immediate area the following: Does it belong to anyone?

12 Does anyone know whom it belongs to or where it comes from? Did anyone see who left it there? IF NO ONE CAN ANSWER POSITIVELY THEN TREAT IT AS A SUSPICIOUS PARCEL. Ask all the people in the immediate area to move away and await instructions from the Emergency Manager. THE GOLDEN RULE IS MOVE THE PEOPLE AWAY FROM THE BOMB AND NOT THE BOMB AWAY FROM THE PEOPLE. If possible cordon the area off. Open the windows and doors in the immediate area. DO NOT THROW ANYTHING OVER THE ITEM. (If you have a bomb blanket, Gently place the blanket over, DO NOT THROW IT OVER) Make a mental note of the following: The appearance of the item. Type of material (Steel Pipe, Leather Case etc.) Any obvious characteristics (Protruding wires, strange smells etc.) EVACUATION for SUSPICIOUS ITEMS Comply with all instructions given by the Emergency/Disaster or Deputy. In accordance with the principles of Blast Dynamics the Evacuation Procedure for a Suspect Bomb: The floor on which the suspect bomb is as well as two floors below. PERSONNEL SHOULD: Take personal belongings with them. DO NOT CLOSE ANY DOORS OR WINDOWS Evacuate in accordance with your company evacuation plan. Avoid using the lifts. Remain calm and DO NOT PANIC. Proceed to the predetermined assembly area. Once evacuated, DO NOT ENTER THE BUILDING, until the Emergency Manager gives the All Clear.

13 EMERGENCY PROCEDURES FOR EXPLOSIONS STEP 1 (IMPORTANT) DO NOT PANIC, REMAIN CALM. STEP 2 AWAIT INSTRUCTIONS FROM THE EMERGENCY/DISASTER CONTROLLER OR DEPUTY. STEP 3 EVACUATE THE AREA With the quickest and safest route available and proceed to the predetermined area. Evacuate in an orderly fashion. DO NOT RUN! DO NOT TOUCH ANYTHING! AVOID POOLS OF WATER! DO NOT GATHER BELONGINGS! Assist persons who are unable to assist themselves, but be careful not to cause further injury to existing injuries.

14 STEP 4 Inform the necessary Emergency Departments AT FIRST SIGHT, AN EXPLOSION SCENE LOOKS DEVASTING. MENTALLY PREPARE YOURSELF FOR WHAT YOU WILL SEE. DO NOT LEAVE THE ASSEMBLY AREA. (Unless instructed by the Emergency Manager) It is important that you assist your management team in accounting for any Missing persons. Make a note of anything specific that you remember. (Strange Smells, Color of Smoke, Number of Explosions, etc.) DO NOT touch or pick up any DEBRIS or items found lying outside the Building. HAZARDS AND DANGERS Unexploded Explosives amongst the debris Secondary Explosive Devices Flammable Material, like Gas Bottles in the building Live Electrical Wires Presence of Toxic Gases Structural Damage CHEMICAL BIOLOGICAL INCIDENT SIGNS AND SYMPTOMS (NB. NOT ALL SIGN AND SYMPTOMS APPEAR IMMEDIATELY) Animals, birds or fish start dying Numerous Individuals start exhibiting signs of illness ranging from Nausea and Vomiting, breathing difficulties, unexplained unconsciousness or sudden appearances of skin rashes or blisters. Unusual liquid droplets or Substances. Unexplained Odor or Murky Gases. Strange and Suspicious powders, especially in envelopes or parcels. Abandoned Spray devices, which are left in the area where individuals are showing signs of illness

15 CHEMICAL AGENTS NERVE AGENTS Highly Toxic, Toxic, Colorless, Odorless and Tasteless. Liquid, Aerosol or Vapor. Symptoms Tightness in chest Running Nose Constricted Pupils Nausea, Vomiting and cramps Twitching Muscles Muscle Weakness Respiratory Failure Blister Agents Oily Substance Color ranges from Colorless to brown or black Liquid gives off vapor Penetrates ordinary clothing Symptoms 1 to 3 hours Bloodshot Eyes, Increased Nasal Secretions, Sneezing, Score throat, Coughing and Reddening of Skin 3 to 16 Hours Nose Bleeding, blister and Boils on skin BLOOD AGENTS Gaseous Form Not absorbed through the skin Symptoms Small Doses Nausea, Vomiting, Headache and difficulty in breathing: Death occurs in 15 minutes to an hour. Large Doses NO WARNING SIGNS: Sudden Unconsciousness and Death CHOKING AGENTS Gaseous Form Symptoms Only affects the lungs Suffocation, Cyanosis, Mental Disorientation, Coma and Convulsion TEAR AGENTS

16 Liquid, Powder or gas Used to control Crowds (Teargas) Symptoms Irritation to Respiratory Tract, Eyes and Nasal area Burning sensation on skin CHEMICAL OR RADIATION SPILL Any spill of a chemical or radioactive material is to be report immediately to Local Fire Department When reporting, be specific about the nature of the involved material and the location. The Fire Department will contact the necessary specialized authorities and medical personnel. Persons in the area of the spill should conduct risk assessment immediately. All persons not trained in spill containment techniques should immediately evacuate the area Persons trained in chemical spill containment techniques should begin spill containment process Police and Fire Department should be notified and kept informed of the status of the containments process Anyone who may be contaminated by the spill is to avoid contact with others as much as possible. Required first aid and clean up by specialized authorities should be started at once. When you are told to Evacuate, Walk quickly to the nearest market exit and alert others to do the same. ASSIST DISABLED PERSON IN EXITING THE BUILDING! DO NOT ELEVATORS IN CASE OF FIRE Once outside, move to a clear area away from the affected building(s). Keep street and walkways clear for emergency vehicles and personnel. Do NOT RETURN TO AN EVACUATED BUILDING unless directed to do so by the Emergency Manger. BIOLOGICAL AGENTS Agents take time, in many cases days, for Symptoms to appear. Potential Indicators of Early Symptoms Flu-Like symptoms such as fever, chills, sweats, malaise, fatigue, headache and muscle and joint pain. Nasal and /or lung congestion. Breathing difficulties Rash or bumps on the skin(solid or pus-filled bumps) Weakness and/or loss of muscle control CHEM/BOI INCIDENT PROCEDURES DO NOT Evacuate until the Emergency Manager calls for evacuation. Chemical and Biological Agents have NO boundaries and the Emergency Team will have to assess the situation and decide whether it is safer to evacuate or remain indoors Do not Rush in to help the victims. You may become one yourself

17 Shut down all AIR CONDITIONING SYSTEMS. Evacuate AGAINST THE WIND AND ALWAYS MONITOR WIND DIRECTION. Attempt to cover all exposed body areas. A raincoat is advisable. WET A CLOTH OR HANDKERCHIEF and hold tightly over MOUTH and NOSE. Teargas: If the substance is positively identified as teargas, USE WATER AND SOAP to alleviate the irritation. The patient should then proceed outdoors and face up toward the sun. Discard any Foodstuffs that were in the contaminated area. Get a MEDICAL CHECKUP as soon as possible. Wash exposed body areas with SOAP and WARM WATER. PROCEDURES REGARDING UNFORESEEN CIRCUMSTANCES ARMED ATTACK & HOSTAGE SITUATION STEP 1 STAY CALM AND FOLLOW INSTRUCTIONS AS SET OUT BY THE ROBBERS OR HOSTAGE TAKERS. STEP 2 ONLY IF POSSIBLE WITHOUT ENDANGERING YOUR LIFE

18 CONTACT THE EMERGENCY MANAGER IF NOT POSSIBLE CONTACT, THE POLICE AT AND TELL THEM THAT THERE IS AN ARMED ROBBERY IN PROGRESS. STEP 3 AFTER INCIDENT, ENSURE THAT AREA IS SAFE BEFORE ANY FURTHER ACTION IS TAKEN. STEP 4 CONTACT EMERGENCY SERVICES (POLICE 10111) STEP 5 CONTACT EMERGENCY/DISASTER CONTROLLER or DEPUTY IF YOU ARE THE VICTIM DO S Don t Lie down or sit on the floor Avoid eye contact Maintain your Dignity Obey all instructions given by the attackers. If offered food, eat it. Play mind games with yourself. Think of pleasurable things to do when the ordeal is over. Make mental notes of the appearances of the attackers. Do this without starting at the attackers. Ask if you need to do something. If another person is injures ask permission to assist. Don t challenge the attackers or show any aggressive stance. Don t whisper or talk in a foreign language.

19 Don t make any sudden movements. Don t get involved in any arguments. Don t become attached to your captors. WHEN THE POLICE ARE ON THE SCENE Don t interfere with the hostage negotiator Try not sit near the DOORS OR WINDOWS. REMEMBER: When the police Penetration team enters the building: DO NOT JUMP UP AND RUN TO THEM Remain on the ground ON ENTERING, THE POLICE DO NOT KNOW WHO IS WHO PROCEDURES REGARDING UNFORESEEN CIRCUMSTANCES INTERNAL INCIDENTS WHEN STRIKERS BECOME AGGRESSIVE STEP 1 LOCK ALL DOORS AND WINDOWS STEP 2

20 Stay away from doors and windows STEP 3 CONTACT EMERGENCY/DISASTER CONTROLLER or DEPUTY STEP 4 If sticking action is uncontrollable, Contact the police on Tel: IF STRIKES ENTER THE BUILDING AND HOLD EMPLOYEES HOSTAGE: DO S Implement the Armed attack and hostage procedure. CONTACT the person that the strikers wish to speak to. MEMORANDUM: If allowed to, accept the memorandum or list of demands and ensure them that you will personally see to it, that the correct person will receive it. DON TS Do not be Aggressive toward them or entice them in any way Do not sympathize with their demands Do not discuss any business related details with them Do not give them any personal details of any employee or employer. If you must contact a person, then you must dial the number and hand the phone to the striker. Do not make any demands of your own. When you leave the building, try to take an alternative route and attempt not to walk or drive through the crowd. REMAIN CALM: IF any Teargas is used, implement the chemical and biological incident. GENERAL PROCEDURES REGARDING SERVICE INTERRUPTIONS Check that the mains have not tripped. ELECTRICITY / POWER FAILURE Circuit box is situated in the kitchen left sidewall as you enter If all switches are in the on position: Contact: Metro Municipality Tel :

21 Ask if there is a General Power failure. If not: Contact : Chosen Electrical Service Tel : WATER SUPPLY FAILURE Check that the supply has not been turned off. Water Supply tap is situated in the cleaning store room. First store room as you walk into the kitchen. If the supply tap is on: Contact : Metro municipality : Tel : Ask if there is a General water supply failure. If not, Contact : Chosen plumbing service : Tel : If flood Warnings predicted: If you cannot leave the building INCIDENTS OF NATURE FLOODING Contact family or friends and let them know where you are. Prepare to move to higher ground. GATHER LIFE SUSTAINING ITEMS: Food and water, Extra Clothing, Portable Radio s, any bright Colored Material (Used to draw attention). Move important equipment to higher level. Place all-important documentation in waterproof container (Tupperware box or sealed plastic bag) and keep on person. When the waters start rushing in Shut down electricity supply Gather life Sustaining items and move to higher ground. Wait for help: Do not try to swim to safety! Most flood rescues are done, using a Helicopter, so listen for the sounds of the Helicopter. When the Helicopter is in sight, wave any brightly colored material so as to draw attention. At Night Use a Torch and flash the SOS signal (3 short flashes, 3 long flashes short flashes) REMEMBER: The pilot is monitoring a wide area so continue to wave your improvised flag until the Helicopter crew, acknowledge your calls for help. WILD ANIMALS AND SNAKES DO NOT attempt to corner the Animal / Snake. CONTACT: Animal rescue Service : Tel :

22 DOMESTIC ANIMALS DO NOT attempt to corner animals: Dogs can bite out of fear. CONTACT : S.P.C.A : Tel : Ant Animal cruelty : Tel : Beware of structural damage: EARTHQUAKES IMPLEMENT EVACUATION FOR EXPLOSION BOMB THREAT CHECK LIST THE CALL

23 DATE AND TIME RECEIVED BY THREAT DETAIL EXACT WORDS QUESTIONS TO ASK WHERE IS THE BOMB? WHAT DOES IT LOOK LIKE? WHAT TIME WILL IT GO OFF? WHAT IS THE REASON? TIME CALL ENDED IDENTIFICATION RECORD VOICE MAN WOMAN CHILD CONDUCT EMOTIONAL POLITE COHERENT ANGRY FRIENDLY NERVOUS EXCITED CALM INTOXICATED VOCABULARY EXCELLENT GOOD BAD ACCENT RSA FOREIGN OTHER SOUNDS MACHINERY TRAFFIC TRAINS AIRCRAFT CALLERS KNOWLEDGE KNOWS THE BUSINESS LAYOUT/ PREMISES KNOWLEDGE OF PERSONAL ACTIVITIES DO YOU RECOGNIZE THE VOICE INTERNAL COMMUNICATION MANAGEMENT NOTIFIED NAME: DATE AND TIME EVACUATION NO / YES TIME: MUSIC ANIMALS DATE: TIME: SIGN: