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1 Instruction manual for models: Prisma+ Prisma+ ivista Curvo+ Curvo+ ivista Cast Aluminium Electric Radiators High Performance with Intelligent Technology Incorporating high-precision electronic control with the latest energy saving features: Motion Sensor Responsible consumption assistant Up to 12 % energy savings Colour variation of the screen according to temperature Open windows detector Up to 4% energy savings kwh Energy Monitor Know your cumulative consumption Programmable Babycare Function Daily and weekly schedule Limited surface temperature. Peace of mind for children Electric Radiator Solutions Unit M1, Middlemoor Business Park Dalton, Thirsk, North Yorkshire, YO7 3JD sales@electricradiatorsolutions.co.uk Tel. (01845)

2 ACHIEVING THE BEST RUNNING COSTS TAKE CONTROL OF YOUR HEATING - SPEND LESS ON ENERGY COSTS Electricity Tariff Do you shop around for your electric? If the answer is NO you will almost certainly be paying 20-30% too much for your electric! Always compare to get the cheapest price Switching your energy tariff could cut your bills by 100s. Some can save just by changing tariff with their existing supplier. You need to treat your electricity tariff like your car insurance or home insurance. Get on a deal for a year, and when that runs out, shop around and switch to get the best deal. Your cheapest depends on your personal details. It is all the same electric, same cables - only service, billing and price change. It is just a different company sending you the bill. We recommend a standard tariff and strongly advise against Economy 7 (and Economy 10) and Pre-payment (Key) meters for use with our radiators. Please see the Replacing Storage Heaters page on our website for more information. Understanding you bill How much do you pay for your electric? Not the monthly or yearly figure, but the price per K/wh. It s very important that you find this out. This will form the basis of the comparison when shopping around. Speak to us today. We actively help customers switch. Our Electric Radiators We recommend setting a programme to suit your lifestyle and leaving the radiators ON all the time. The radiators are THERMOSTATIC and will switch themselves off when the room is up to temperature. It is vital to get the correct size radiator for the room size to run efficiently. If the radiator is too small, it will be working too hard and be on more often. This will directly affect your running cost. Leaving doors open to unheated areas will have the same effect. Set a comfortable (Comfort) temperature for when you are using the room. The recommended Comfort temperature is 18 21oC. Set a lower (Economy) temperature for when you are not using the room, at night or when you are out at work. Ideally this should be 3-4 degrees less than the Comfort temperature. Tests have shown this is more efficient than switching on and off all the time and heating a room from cold. Also, turning down by 1 degree can save per year. (Source The Energy Saving Trust) Please see the Energy Saving Tips page on our website for other ideas on saving energy. 2

3 CONTENTS PAGE Achieving the best running costs Contents Important Safety Notes Installation & Assembly Information on the Display & Control Panel 1.Setting The Time 2.Pairing your radiator with the ivista app 3. Modes of operation 4. Setting Your Own Programme 5. Setting The Temperature 6.Energy Saving Features 6.1. Motion Sensor 6.2. Window Open Detection 6.3. End User Behaviour Indicator 6.4. Energy Counter 7. Safety Features 7.1. Babycare Function 7.2. Keypad Lock 8. Temperature Offset 9. Restore Factory Settings Questions and Answers Warranty Conditions

4 IMPORTANT SAFETY NOTES The location of you radiator should be chosen properly and must follow any existing rules and regulations. WARNING ONCE THE APPLIANCE HAS BEEN INSTALLED, THE PLUG MUST BE ACCESSIBLE. KEEP CHILDREN YOUNGER THAN 3 YEARS OLD AWAY FROM THE APPLIANCE UNLESS THEY ARE UNDER CONSTANT SUPERVISION. CHILDREN BETWEEN 3 AND 8 YEARS OLD MAY ONLY SWITCH THE APPLIANCE ON AND OFF IF THEY ARE SUPERVISED OR HAVE BEEN INSTRUCTED ON THE SAFE USE OF THE APPLIANCE AND UNDERSTAND THE CONSEQUENTIAL DANGERS, PROVIDED THAT THE APPLIANCE IS PLACED OR INSTALLED IN ITS NORMAL OPERATING POSITION. CHILDREN BETWEEN 3 AND 8 YEARS OLD MAY NOT PLUG IN THE APPLIANCE, OPERATE THE APPLIANCE, CLEAN THE APPLIANCE AND/OR CARRY OUT USER MAINTENANCE. WARNING! TO AVOID OVERHEATING, THE RADIATOR MUST NOT BE COVERED FOR SAFETY REASONS. THE APPLIANCE MAY NOT BE INSTALLED DIRECTLY UNDER A WALL SOCKET. IN BATHROOMS OR SHOWER ROOMS, THE APPLIANCE MUST BE INSTALLED SUCH THAT THE SWITCHES AND OTHER OPERATING CONTROLS CANNOT BE TOUCHED BY SOMEONE USING THE BATH OR SHOWER. CAUTION SOME PARTS OF THE RADIATOR MAY BECOME VERY HOT AND CAUSE BURNS. SPECIAL CAUTION MUST BE TAKEN IF CHILDREN AND VULNERABLE PERSONS ARE NEAR THE RADIATOR. 4

5 IMPORTANT SAFETY NOTES THIS DEVICE IS NOT INTENDED FOR USE BY PERSONS (INCLUDING CHILDREN) WITH PHYSICAL, SENSORY OR MENTAL DISABILITY, OR LACK EXPERIENCE OR KNOWLEDGE, UNLESS THEY HAVE BEEN GIVEN SUPERVISION OR INSTRUCTIONS CONCERNING USE OF THE APPLIANCE BY A PERSON RESPONSIBLE FOR THEIR SAFETY. CHILDREN SHOULD BE SUPERVISED TO ENSURE THEY DO NOT PLAY WITH THE APPLIANCE. CLEANING AND USER MAINTENANCE SHALL NOT BE MADE BY CHILDREN WITHOUT SUPERVISION. THE APPLIANCE SHOULD NEVER BE COVERED BY CLOTHES, COVERINGS OR ANY OTHER OBJECT, NOR SHOULD IT BE PLACED BEHIND OR BELOW FURNITURE OR ANY OTHER OBSTACLE FOR THE CIRCULATION OF AIR. DO NOT USE THE RADIATOR TO DRY CLOTHES. IF THE POWER CORD IS DAMAGED, IT MAY ONLY BE REPLACED BY ERS IN ORDER TO AVOID RISKS. DO NOT PLACE NEAR DRAUGHTS OR IN DIRECT SUNLIGHT. RECOMMENDATION FOR ENVIRONMENTAL PROTECTION Do not dispose of electrical appliances as unsorted municipal waste, use separate collection facilities. Contact your local government for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obligated to takeback your old appliance for disposals at least free of charge. 5

6 Installation and Assembly What s in the box? Radiator with moulded plug x 1, Wall Bracket x 1, Instruction Manual x 1, Screws & Fixings x 4 Wall Mounting Where possible, always install the radiator on an outside/external (cold) wall, under a window. Don t install in a ventilated area (draught) or in direct sunlight. Follow the minimum safety distances for installation. Minimum distance from the ground or wall is 15cm. 1. Present the wall bracket on the floor in the position in which the radiator is to be fitted, mark the wall through the upper drill hole of the bracket on both sides (Fig 1) 2. Drill in the markings and insert the rawlplugs (Fig 2) 3. Move the bracket up and position with the bracket lower holes covering the rawlplugs, mark the upper holes again, drill and insert rawlplugs (Fig 3) 4. Screw the bracket into position (Fig 4) 5. Slide the radiator onto the bracket PLEASE NOTE: The screws provided are for use on a solid wall only. For plasterboard walls, please use specialist plasterboard screws such as REDIDRIVER or similar. Once the radiator is on the wall, you can fit the safety clips as below: 6

7 Information on Display and Control Panel Display Programming Comfort Programming Economy Hours of Programming Indicator degrees Indicator of Power Consumed Mobile connection (*) Days Of The Week For Programming Time & Temperature Babycare Function Window Opening Detector Symbol Heating Activated Indicator Motion Sensor Indicator Anti-Frost Mode Comfort Mode Economy Mode (*) Only for models Curvo+ ivista and Prisma+iVISTA Control Panel +/-: To change the temperature, change the time, day of week. OK/Mode: Press to confirm or terminate the actions, set the mode of operation (in programming mode) and change the operating mode: (Comfort/Eco/Anti-frost/Pro/Pro1/Pro2/Pro3) ON/OFF/PROG: Press to turn On or Off (Standby), and also to go into programming mode. Red led light to indicate the movement sensor is working. Movement sensor detector 7

8 1. Setting The Time When switched on the screen will flash. Press any button and the screen will stop flashing. Press the ON button to switch the radiator off so the screen looks like this -- : -- Press and hold the ON button for approx. 7 seconds until the screen changes to: Press ON button once more and this screen will appear: FLASHING This is the clock setting screen 1-7 down the right hand side are the days of the week (1=Monday, 2 = Tuesday etc.) Use + and buttons to select day of week. (1=Monday, 2=Tuesday etc.). Press OK Hour will now flash. Use + and to correct hour. Please note it is a 24 hour clock. Press OK to set. Minutes will now flash. Use + and to correct minutes. Press OK to set. The 1-7 day markers will disappear. The time is now set and appears on screen with the colon between the hours and minutes flashing. Please note when the time is on the screen as here the radiator is switched off (Standby). 8

9 2. Pairing your radiator with the ivista app NB: please notice that this is only available for the models CURVO+iVISTA and PRISMA+iVISTA 1) Install the heater and your MiniBox i-vista. See each user manual of i-vista MiniBox. 2) Set the thermostat in STOP/Standby mode by pressing On/Off button => The thermostat goes in STOP/Standby mode showing current time or --:-- if time is unknown. 3) Enter in setting configuration mode by pressing MODE button for 2 seconds 4) Start wireless pairing on thermostat by pressing + button. You can cancel paring with MODE or OFF button. 5) Add a new device on smartphone advanced settings menu to automatically discover your mobile device. This process can take up to 8 minutes. Please do not cancel any of the process of the pairing will fail. 5) If the heater is well paired with the ivista app, the word Yes will appear on the LCD screen and you can now use your smart phone or tablet to control the thermostat. If the word no appears on the LCD screen, then check the status of the MiniBox and your internet connexion and start again pairing on step 2) 6) Quit pairing menu with STOP button 9

10 3. Modes Of Operation OK Now switch the radiator on using the ON button. The radiator will come on in whatever mode it was on before it was switched off. Pressing OK MODE button will change the mode of operation between: COMFORT ( ) ECONOMY ( ) ANTI-FROST ( ) - PRO (User Defined Programme) PRO1 PRO 2 PRO 3 NOTE: PRO1/PRO2/PRO3 are pre-set and not configurable. Also, these only appear when the time has been set. To configure the PRO mode, see page 12 section 4. NOTE: please be aware that the described above is NOT VALID for the models CURVO+iVISTA and PRISMA+iVISTA. These models do NOT have the PRO PRO1- PRO2-PRO3 modes of operation. The PRO default programme is: Note : This program is retrievable by Resetting in factory preset described in Section 9 10

11 3. Modes Of Operation FIXED PRESET PROGRAMS PRO1/PRO2/PRO3 These programs are not changeable and are defined as follows: Anti-Frost Mode If you want to set a frost setting for holidays etc. When the radiator is switched on in any mode (Comfort/Economy/Pro/PRO1/PRO2/ PRO3), hold down the OK/Mode button until 7oC appears on the screen. It will stay in this mode until a short press of OK/Mode is made. 11

12 4. Setting Your Own Programme It is a good idea to write down your desired programme before you start. (Please note: In programming mode if there is a delay you will be timed out and have to start again, however it does save what you have entered up to that point). Write down when you require ECONOMY temperature (e.g. at night or when you are out at work) and also when you want COMFORT temperature (e.g. on a morning when you get up and on an evening when you get home from work). (We don t recommend using frost in the programming). ACTION a. Switch the radiator off by pressing the ON button. The time or --:-- will be displayed. SCREEN Screen --:-- or hour : minutes and, after long press : b. Press and HOLD down the ON button for approx. 7 seconds until the screen changes to what you see opposite. The bottom sun Symbol may be a moon or a frost icon. Top: Comfort Bottom: Economy Nothing: Antifreeze FLASHING Programming always starts at midnight Sunday night coming into Monday morning. c. Select the type of operation of the current selected hour and day by pressing the OK button. CONFORT --> ECONOMY --> ANTIFREEZE d. Select the hours without modification by pressing + & - button (long press to go faster) Exceed 23:00 to switch to next day at 00:00 e. Automatically copy / paste forward mode from current selected hour to next hours with + & - button pressed together. Long press + & - buttons to copy / paste repetitively f. To quit the setting programming mode, press ON button or exceed 23:00 at the last day. Change the time if required or validate to return to the off position OK Now switch the radiator on using the ON button. The radiator will come on in whatever mode it was on before it was switched off. Pressing OK MODE button will change the mode of operation between: COMFORT ECONOMY PRO (User Defined Programme) PRO1 PRO 2 PRO 3 NOTE PRO1/PRO2/PRO3 are pre-set and not configurable. Also, these only appear when the time has been set. Leave on PRO. The screen will flash between PRO and the current mode & temperature for the time as programmed. This is normal. 12

13 5. Setting The Temperature When the radiator is on press the OK Mode button. Stop at COMFORT ( ) mode. Use the + and buttons to select the desired temperature for comfort. Comfort temperature is generally regarded to be between 18 and 21 degrees for most people. Remember, the lower you have it, the lower your bills will be. Each radiator in different rooms can be different temperatures. Your Living room could be 19 for instance, and the bedroom 16. You don t need to turn the temperature up when it s colder outside. The radiator will heat up to the set temperature regardless. Once the Comfort ( ) temperature is set, press the OK Mode button once to set the ECONOMY ( ) temperature. We recommend the ECONOMY ( ) temperature to be 3.5 degrees lower than the comfort temperature. This difference is set into the radiator. For example, if your comfort temperature is 19 degrees, you can only set the economy temperature to a maximum of If you try to go above this, it will default back to 7 degrees. The difference of 3.5 degrees is the optimum for achieving the best running cost. 6. Energy Saving Functions 6.1. Motion sensor Note: This function is only available in COMFORT ( ) mode (not in programming modes PRO/PRO 1/PRO 2/PRO 3). The radiator is equipped with a motion sensor that detects presence in the room. When this function is on, the radiator will reduce its temperature over a configurable time of absence. You can set the time of absence from 10 minutes to 4 hours. When half this time has passed with no motion detected, the radiator will reduce the COMFORT ( ) temperature by 1.5 degrees. When all of the time has passed, the radiator changes to ECONOMY ( ) mode. If at any time motion is detected, the radiator will return to COMFORT ( ) mode. ACTION a. Ensure the thermostat is in the OFF/STANDBY position otherwise press the ON/OFF PROG button to go to the OFF/STANDBY position SCREEN Screen --:-- or hour : minutes Long press (3s) on the MODE button to go in the presence detector setting Select the absence time by pressing the + and - button between 10min and 4 Hours. The presence detector function can be disabled if Off is selected, under 10min of time. Exit with button or go in Window open setting with MODE button. Remember: Motion Sensor only works in COMFORT ( ) mode. 13

14 6. Energy Saving Functions 6.2. Window Open Detection The window open detection allows making energy savings in case you open the window to refresh the ambient air and forget to switch off the radiator. The windows open sensor saves energy by switching to shut down when it detects a temperature drop of between 1.5 to 2 o C in less than 14 minutes. When the controller detects a window open the back light and the window icon blink. The controller automatically switches to OFF mode to make energy saving. When the radiator detects that the room temperature begins to rise again, it will switch back on to its normal operating mode. This function will work in any operating mode: Comfort/Economy/Programme and can be switched on or off. ACTION a. Ensure the thermostat is in the OFF/ STANDBY position otherwise press the ON/ OFF PROG button to go to the OFF/STAN- DBY position SCREEN Screen --:-- or hour : minutes Program screen b. Long press (3s) on the MODE button to go in the presence detector setting c. Short press MODE button to go in window open setting menu. d. Select OFF or ON by pressing the + & - buttons e. Exit with OFF button or MODE button. 14

15 6. Energy Saving Functions 6.3. End User Behaviour Indicator The end user behaviour indicator is a traffic light system to warn of high temperature (high consumption). The display has a backlight that changes colour as the temperature set is increased or lowered. The indicator colour helps to educate the end user when they set manually the Comfort temperature by visual information regarding the risk of energy consumption to maximise energy savings. Colour of screen: GREEN from 7 to 19 o C, when it is considered that power consumption and performance are suitable. YELLOW/ORANGE from 19 degrees to 24 oc, as the screen colour changes towards red, this indicates an increased risk of higher power consumption. RED 24 o C and above indicates the risk of excessive consumption of electricity. IMPORTANT NOTE: This colour is only indicative only and is assumed that the correct size radiator has been chosen for the room size. If the radiator feels hot all the time and the resistor symbol is displayed often, the radiator is too small for the area it is designed to heat. The screen could still be GREEN but the radiator is working too hard. Resistor symbol 15

16 6. Energy Saving Functions 6.4 Energy Counter The radiator is equipped with an energy counter so the user can view the cumulative power consumption in K/wh. Encourages end users to monitor their energy usage and make reductions in temperature making energy savings. First set the radiator power: ACTION a. Ensure the thermostat is in the OFF/Standby position otherwise press the ON/OFF PROG button to go to the OFF position SCREEN Screen --:-- or hour : minutes b. Long press (2s) on the MINUS button to display heater power c. Set the power value with PLUS & MINUS button d. Quit with MODE or OFF button Screen --:-- or hour : minutes Display the Energy Counter: ACTION a. Ensure the thermostat is in the STOP position otherwise press the STOP/WEEKLY PROGRAM button to go to the STOP position SCREEN Screen --:-- or hour : minutes Energy counter is displayed 8s : Alternative Display of Energy counter and number of days since last reset of the counter b. Long press (2s) on the PLUS button c. To quit, wait 8 seconds or press OFF button Screen --:-- or hour : minutes 16

17 6. Energy Saving Functions Reseting the Energy Counter: ACTION a. Ensure the thermostat is in the STOP position otherwise press the STOP/WEE- KLY PROGRAM button to go to the STOP position SCREEN Screen --:-- or hour : minutes Energy counter is displayed 8s : b. Long press (2s) on the PLUS button to display counter Screen --:-- or hour : minutes c. Long press again the PLUS button to reset counter d. Quit with MODE or OFF button Screen --:-- or hour : minutes 17

18 7. Safety Features 7.1. Babycare Function The Baby care function limits the maximum surface temperature below 60 o C. IMPORTANT NOTE: Please read the safety standards on page 4 and 5. This is NOT a LST (Low Surface Temperature) radiator as defined in NHS guidelines. This feature decreases the maximum heating power in order to have a surface temperature below 60 C approximately. So the time to heat a room can be longer. When this function is enabled, the baby icon ( ) is displayed and blinks if the power is effectively reduced. Important note: when baby care function is enabled, the reaction time of the radiator can take up to 1 minute when the desired temperature is changed by pressing PLUS or MINUS. This function is not activated by default and can be enabled with long press on MINUS and MODE button in all modes except in OFF or setting functions. LONG PRESS 2s to enable/disable Babycare function 7.2 Keypad Lock The radiator is equipped with the option to lock the keypad. This option is useful to prevent unwanted change in settings (children, public buildings, offices, etc ) To lock: long press (>3s) simultaneously on the buttons + and -. The screen displays for 2s all the horizontal bars when a button is pressed and the keyboard lock is enabled. To unlock: long press (>3s) simultaneously on the buttons + and - again. Note: the locking of the keypad is also possible with the remote control. 18

19 8. Temperature Offset If the user wishes to set his value to be as close as possible to the room s real stabilized ambient temperature, measured using a suitable measuring device, and that the measured temperature is not, for example, that of a cold draught passing over the temperature probe (badly fitting window), an «offset» value can be manually applied. ACTION a. Go to STOP position b. Repeat action 7a, 7b, 8b, 9b to pass through previous setting menus, c. Go to the offset setting menu Press the STOP key 1x Long Press MODE and 2x Short Press MODE Short Press the MODE key SCREEN Screen --:-- or hour : minutes The previous offset value is displayed (0.0 C if not previously set: factory setting). d. Calculate the new offset value Measured temperature Displayed set value = offset value to be entered >Example: 22 C room temperature (measured using a thermometer) compared to the thermostat setting (displayed) of 20 C The offset value is = +2 C The user should enter +2 C in the offset menu Press the + and - buttons; offset adjusted by steps of 0.1 C e. Modify f. Save Press (short press) the MODE or OFF button Screen --:-- or hour : minutes Please note, the manufacturer recommends that you keep at

20 9. Reset Factory Settings This function erases all the setting of the thermostat for starting a new configuration. ACTION a. Go to STOP/STANDBY position SCREEN Screen --:-- or hour : minutes b. Long press an release (mini 10s) on MODE and STOP c. Long press again (mini 5s) on MODE and STOP button to reset the all the parameters note : you can press 0.5s on STOP button to cancel the reset. After Reset, the programmer returns in COM- FORT mode BACKLIGHT FLASHING 20

21 Questions and Answers Please see below list of commonly reported non-warranty issues: Radiator appears to have no power Please check that the switch is on behind the control screen. Check the plug socket and fuse Has the wiring been altered? Radiator is not hot Under normal operation the radiator will not get hot or even warm. The important thing is the room temperature. The radiator is THERMOSTSATIC so will stop heating once the room is up to temperature. Please ignore what the radiator does. Is the room at the requested temperature? Check with a room thermometer. To test the radiator, please turn it up to 35 degrees for 20 minutes. It should get hot. (For this test, make sure the babycare function is switched off on applicable models). Radiator is fitted to an inside wall. Under stairs or behind furniture. Check the temperature offset, see instructions point 7. Badly specified application. Radiator is too hot Radiator has been badly specified, in the wrong position (badly insulated area/in a draught/stairwell). Radiator is too small for the room or doors are left open to unheated areas. Check the temperature offset, see instructions point 7. Badly specified application. Expansion noise Sometimes metal surfaces can emit clanging or gong noise when expanded and contracting due to heating. This is normal. Cleaning Use a soft dry cloth only. Hob cleaner can be used to remove marks on the surface. Power Cuts, switching back on after a period of time After a power cut of more than 4 hours, the current time will be lost, although your user defined programme will be kept. To set the time, please refer to section 1 of the instructions. Moving Clock back and forward for British Summer Time etc. Please see section 1 of the instructions for setting the time. Frost Setting If you want to set a frost setting for holidays etc. When the radiator is switched on in any mode (Comfort/Economy/Pro/PRO1/PRO2/ PRO3), hold down the OK/Mode button until 7oC appears on the screen. It will stay in this mode until a short press of OK/Mode is made. My Economy Temperature keeps going to 7 o C. The radiator is set so you cannot set the Economy temperature within 3.5 degrees of the Comfort. So if you comfort temperature is set at 19oC, the economy can be no more than 15.5oC. If you try to increase the economy, it will go back to 7oC. If you require Economy temperature to be higher, the Comfort temperature must be altered accordingly. Due to our commitment to continuous product development we reserve the right to alter specifications without notice. 21

22 WARRANTY CONDITIONS For full terms and conditions see your invoice provided or visit our website. The warranty is 10 years on the body of the radiator and 2 years on the electronics panel. Warranty does not cover the event of abnormal use or poor installation. In the unlikely event that you have a faulty item, please contact us by telephone in the first instance as we may be able to rectify any issue over the phone. We may ask you for digital images or that you return the item to us to verify that the fault exists, should we find no fault with a returned item you will be liable for the return cost of the product. A warranty claim document will be sent and must be filled in completely with a signature and ed or posted to the address below: Electric Radiator Solutions Unit M1, Middlemoor Business Park, Dalton, Thirsk, YO7 3JD sales@electricradiatorsolutions.co.uk Tel:

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