Contents QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR AGRICULTURE AND ALLIED INDUSTRY. What are Occupational Standards(OS)?

Transcription

1 QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR AGRICULTURE AND ALLIED INDUSTRY Contents What are Occupational Standards(OS)? OS describe what individuals need to do, know and understand in order to carry out a particular job role or function OS are performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding Contact Us: Agriculture Skill Council of India, 6th Floor, Building No. 10, GNG Tower, Sector 44, Gurgaon Haryana T: ceo@asci-india.com 1. Introduction and Contacts.. [1] 2. Qualifications Pack....[2] Qualifications Pack Heritage Gardener SECTOR: AGRICULTURE AND ALLIED SUB-SECTOR: Agriculture Crop Production OCCUPATION: Landscaping, Gardening and Urban Farming REFERENCE ID: AGR/Q0810 ALIGNED TO: NCO-2015/ Introduction 3. Glossary of Key Terms [3] 4. OS Units.....[5] 5. Annexure: Nomenclature for QP & OS [35] 6. Assessment Criteria..[37] Brief Job Description: A Heritage Gardener primarily works on the conservation of historic gardens and parks-heritage gardens, botanical gardens, national parks etc. S/he primarily works on the maintenance and conservation of the Formal Gardens and Shrubbery and other areas of historic landscape if required. S/he is responsible for maintaining the softscape and hardscape inline with the design. Personal Attributes: A Heritage Gardener must have the ability to prioritize tasks. S/he must possess decent communication skills and high physical stamina. S/he must possess a high degree of visual awareness and manual dexterity. Page 1

2 Job Details Qualification Pack For Heritage Gardener Qualifications Pack Code AGR/Q0810 Job Role Heritage Gardener Credits (NSQF) TBD Version number 1.0 Sector Agriculture and Allied Drafted on 25/09/17 Sub-sector Agriculture Crop Production Last reviewed on 25/10/17 Occupation Landscaping, gardening and urban farming Next review date 31/10/21 NSC clearance date N/A Job Role Role Description NSQF level Minimum Educational Qualifications Maximum Educational Qualifications Prerequisite License or Training Minimum Job Entry Age Experience Heritage Gardener A Heritage Gardener is responsible for the maintenance and conservation of formal gardens apart from managing visitors and staff. 5 Class 8 th, preferable Not applicable NA 22 Years AGR/Q0801_Gardener Certificate aligned to NSQF Level 4 or Minimum experience of 5 years in Gardening Compulsory: Applicable National Occupational Standards (NOS) 1. AGR/N0826 Identify and name plants using their botanical names 2. AGR/N0827 Execute the conservation plan of parks and gardens 3. AGR/N0828 Assist in the daily management of heritage parks and gardens 4. AGR/N0829 Oversee garden/park activities and ensure hygiene & biosecurity in the garden area 5. AGR/N0830 Ensure proper presentation, interpretation and cordial handling of visitors 6. AGR/N9903 Maintain health and safety at the workplace Performance Criteria As described in the relevant OS units Page 2

3 Definitions Qualification Pack For Heritage Gardener Keywords/Terms Landscaping Sector Sub-sector Occupation Function Job Role OS Performance Criteria NOS Qualifications Pack Code Qualifications Pack Unit Code Unit Title Description Knowledge and Understanding Organizational Context Technical Knowledge Core Skills or Generic Skills Description Landscaping is improving the aesthetic appearance of an area by changing its contours, adding ornamental features, or planting trees and shrubs. Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests. Sub-sector is derived from a further breakdown based on the characteristics and interests of its components. Occupation is a set of job roles, which perform similar/related set of functions in an industry. Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through analysis and form the basis of OS. Job role defines a unique set of functions that together form a unique employment opportunity in an organization. OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts. Performance Criteria are statements that together specify the standard of performance required when carrying out a task. NOS are Occupational Standards which apply uniquely in the Indian context. Qualifications Pack Code is a unique reference code that identifies a qualifications pack. Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code. Unit Code is a unique identifier for an Occupational Standard, which is denoted by an N Unit Title gives a clear overall statement about what the incumbent should be able to do. Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for. Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform to the required standard. Organizational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility. Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities. Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles. Page 3

4 Acronyms Qualification Pack For Heritage Gardener Keywords /Terms NOS OS PC QP SSC SOP Description National Occupational Standard Occupational Standard Performance Criteria Qualification Pack Sector Skill Council Standard Operating Procedure Page 4

5 AGR/N0826 Identify and name plants using their botanical names National Occupational Standard Overview This OS unit is about identification and naming of plants using their botanical name. Page 5

6 National Occupational Standard AGR/N0826 Identify and name plants using their botanical names Unit Code Unit Title (Task) Description Scope AGR/N0826 Identify and name plants using their botanical names This OS unit is about identification and naming of plants using their botanical names This unit/task covers the following: Identify and name the plants Performance Criteria(PC) w.r.t. the Scope Element Identify and name the plants Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company / organization and its processes) Performance Criteria To be competent, the individual must be able to: PC1. identify and use authentic sources of information to accurately identify and name plants using their botanical names along with their common names PC2. use the binomial system to accurately define the terms used when identifying plants, eg- family, genus, species, cultivar variety and hybrid PC3. use a plant s characteristics to aid identification (including uses, habitat, anatomy and morphology) PC4. identify non-indigenous, non-native, invasive and protected species and act accordingly PC5. familiarize with the way the plants were grown in the past PC6. ensure proper handling of plants PC7. write botanical names in correct format in accordance with the International codes for Nomenclature PC8. ensure labels and other records are completed accurately The user/individual on the job needs to know and understand: KA1. relevant legislation, standards, policies, and procedures in work areas KA2. relevant health and safety requirements applicable in the work environment KA3. own job role and responsibilities and sources for information pertaining to work regulations KA4. who to approach for support in order to obtain work related information, clarifications and support KA5. importance of following health, hygiene, safety and quality standards and the impact of not following the standards on consumers and the business KA6. documentation and related procedures applicable in the context of work B. Technical Knowledge The user/individual on the job needs to know and understand: KB1. the purpose and importance of classifying plants using their botanical names KB2. terminologies used in plant identification, classification and nomenclature eg family, genus, species, cultivar, variety and hybrid KB3. the meaning of descriptive botanical names Page 6

7 AGR/N0826 Identify and name plants using their botanical names KB4. KB5. KB6. KB7. KB8. KB9. plant characteristics and how they can aid identification relevant reference sources non indigenous, non native, invasive and protected species and actions to be taken if they are discovered the safe working practices for handling plants the correct format of writing botanical names plant recording and labeling system Skills (S) A. Core Skills/ Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. label the plants Reading Skills SA2. read important information documents SA3. read about proper recording and labeling systems Oral Communication (Listening and Speaking skills) SA4. attentively listen and comprehend the available information SA5. ask questions to supervisor and team members to clarify queries B. Professional Skills Decision Making SB1. ascertain the botanical name of the plants along with their common names** Plan and Organize SB2. plan, prioritize and organize the tasks assigned SB3. organize material required for the activities Customer Centricity SB4. develop rapport with other garden workers and team members Problem Solving SB5. identify requirements and issues of the area to be gardened in achieving the targets SB6. work out solutions on these to resolve the issues Analytical Thinking SB7. apply domain knowledge and experience to establish the identity of plants Critical Thinking SB8. use common sense and make judgments on day to day basis Page 7

8 AGR/N0826 Identify and name plants using their botanical names NOS Version Control NOS Code AGR/N0826 Credits (NSQF) TBD Version number 1.0 Industry Agriculture and Allied Drafted on 25/09/17 Industry Sub-sector Agriculture Crop Production Last reviewed on 25/10/17 Occupation Landscaping, gardening and urban farming Next review date 31/10/21 Back to Top Page 8

9 AGR/N0827 Execute the conservation plan of parks and gardens National Occupational Standard Overview This OS unit is about planning & execution of the conservation plan of parks and gardens of historical or cultural significance, the execution of a comprehensive conservation program of works and the execution of the relevant site plan, specifications and work procedures. Page 9

10 National Occupational Standard AGR/N0827 Execute the conservation plan of parks and gardens Unit Code Unit Title (Task) Description Scope AGR/N0827 Execute the conservation plan of parks and gardens This OS unit is about planning and execution of the conservation program for heritage parks and gardens This unit/task covers the following: Introduction to garden history and historic gardens in India Execute a given conservation plan, program and site plan under guidance of the conservation landscape architect Implement the appropriate work procedures in close collaboration with the conservation landscape architect / project leader Performance Criteria(PC) w.r.t. the Scope Element Introduction to garden history and historic gardens in India Performance Criteria To be competent, the individual must be able to: PC1. get acquainted with different types of formal gardens PC2. familiarize with historic gardens- their development and significance PC3. familiarize with the specific design followed and various garden components Execute a given conservation plan, program and site plan under guidance of the conservation landscape architect Implement the appropriate work procedures in close collaboration with the conservation landscape architect / project leader To be competent, the individual must be able to: PC4. assess the site for biophysical factors, historical and cultural attributes, services and site modifications PC5. identify the environmental implications of the planned conservation works and, if necessary, report to relevant personnel for further research PC6. assist in development of a concept plan that takes into account heritage issues, site factors and any identified environmental requirements PC7. identify plants that are appropriate to the site, consistent with the agreed concept plan and the original design philosophy, and take into consideration historical and cultural values PC8. calculate and cost the required quantity of plants and confirm availability and genetic integrity with suppliers To be competent, the individual must be able to: PC9. account for the characteristics of available plant materials, resources and equipment and account for the environmental factors affecting the success of the restoration works PC10. plan maintenance of softscape and hardscape components of the park or garden PC11. identify and cost resources, tools, equipment and machinery required for the planting and ongoing maintenance of the conservation works and confirm availability with suppliers, contractors and appropriate personnel Page 10

11 AGR/N0827 Execute the conservation plan of parks and gardens Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company / organization and its processes) PC12. identify work health and safety hazards, assess risks and develop controls PC13. outline staged implementation and development, where appropriate, including providing access for future works as required by client and site requirements PC14. determine timelines for preparations, planting and maintenance, taking into account the needs of the conservation species, the softscape and hardscape components, site conditions, and other relevant planning requirements The user/individual on the job needs to know and understand: KA1. relevant legislation, standards, policies, and procedures in work areas KA2. relevant health and safety requirements applicable in the work environment KA3. own job role and responsibilities and sources for information pertaining to work regulations KA4. who to approach for support in order to obtain work related information, clarifications and support KA5. importance of following health, hygiene, safety and quality standards and the impact of not following the standards on consumers and the business KA6. documentation and related procedures applicable in the context of work B. Technical Knowledge Skills (S) A. Core Skills/ Generic Skills The user/individual on the job needs to know and understand: KB1. different styles of garden KB2. various components of garden like hedge, edge, shrubbery, pergolas, flower bed, lawn, etc KB3. growth, flowering and overall plant morphology KB4. principles and practices of park and garden conservation KB5. construction procedures, plant selection and cultural practices for historically or culturally significant parks and gardens KB6. growth habits and cultural requirements of specific plants under a range of soil and environmental conditions KB7. historic parks and garden management principles and guidelines KB8. legislation and regulations relating to heritage sites and conservation works KB9. maintenance requirements and practices for specific plants prior to and after initial establishment KB10. site evaluation techniques, including methods of analyzing the condition of soils, plants and waterways for conservation activities Writing Skills The user/ individual on the job needs to know and understand how to: SA1. write the information communicated by the manager/project leader Reading Skills SA2. read information documents Page 11

12 AGR/N0827 Execute the conservation plan of parks and gardens SA3. read about principles and practices of park and garden conservation B. Professional Skills Decision Making Oral Communication (Listening and Speaking skills) SA4. attentively listen and comprehend the available information SA5. ask questions to manager and team members to clarify queries SB1. enlist the requirements for the conservation works Plan and Organize SB2. plan, prioritize and organize the tasks assigned to his team SB3. organize material required for the conservation works Customer Centricity SB4. develop rapport with other garden workers and team members Problem Solving SB5. identify challenges during restoration works SB6. work out solutions on these to resolve the issues Analytical Thinking SB7. apply domain knowledge and experience to plan conservation works Critical Thinking SB8. use common sense and make judgments relevant to conservation site Page 12

13 AGR/N0827 Execute the conservation plan of parks and gardens NOS Version Control NOS Code AGR/N0827 Credits (NSQF) TBD Version number 1.0 Industry Agriculture and Allied Drafted on 25/09/17 Industry Sub-sector Agriculture Crop Production Last reviewed on 25/10/17 Occupation Landscaping, gardening and urban farming Next review date 31/10/21 Back to Top Page 13

14 AGR/N0828 Assist in the daily management of heritage parks and gardens National Occupational Standard Overview This OS unit is about the execution of a managing plan for heritage parks and gardens to ensure historic features of the landscape or plant collections are managed and maintained in an appropriate way. Page 14

15 National Occupational Standard AGR/N0828 Assist in the daily management of heritage parks and gardens Unit Code Unit Title (Task) Description Scope AGR/N0828 Performance Criteria(PC) w.r.t. the Scope Element Managing heritage parks and gardens in accordance with the management s plan Assist in the daily management of heritage parks and gardens This OS unit is about assisting in activities related to the care and maintenance of the garden This unit/task covers the following: managing heritage parks and gardens in accordance with the management s plan Performance Criteria To be competent, the individual on the job must be able to: PC1. contribute to the development of a property-wide conservation management plan in relation to the gardens and landscape, incorporating sustainable best practice and the management of biodiversity PC2. contribute to the resource management plan PC3. contribute to the planning and control of budgets PC4. ensure the identification and control of pests and diseases is carried out PC5. ensure plant acquisition, monitoring, retention and disposal policies are applied ensure records are maintained appropriately PC6. undertake advanced propagation techniques for cultivation of the required species PC7. undertake polyhouse cultivation and maintenance PC8. ensure working methods are established and clearly communicated PC9. assess the risks associated with the site and the proposed activities carry out an environmental assessment of the site PC10. ensure that environmental and health and safety policies and risk assessment requirements are put into practice across your area of responsibility PC11. maximize visitor interest and manage access to site to minimize impact PC12. encourage feedback from those involved in the running of the site and those who use it to improve processes PC13. monitor the implementation of the plan and revise where necessary Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company / organization and its processes) The individual on the job needs to know and understand: KA1. relevant legislation, standards, policies, and procedures in work areas KA2. relevant health and safety requirements applicable in the work environment KA3. own job role and responsibilities and sources for information pertaining to work regulations KA4. who to approach for support in order to obtain work related information, clarifications and support KA5. importance of following health, hygiene, safety and quality standards and the impact of not following the standards on consumers and the business KA6. documentation and related procedures applicable in the context of work Page 15

16 AGR/N0828 B. Technical Knowledge Skills (S) A. Core Skills/ Generic Skills B. Professional Skills Assist in the daily management of heritage parks and gardens The individual on the job needs to know and understand: KB1. the heritage, conservation and amenity value of plants on site and their relationship to the conservation management plan KB2. different garden history styles and their respective management requirements KB3. the significance of a plant collection including its scientific, botanical, local and cultural significance KB4. the importance of maintaining plant records how to identify hazards and assess risks KB5. the significance of environmental conservation requirements how to prepare biodiversity action plans KB6. non-indigenous or non-native, invasive and protected plant species and appropriate actions KB7. the implications of pests and diseases and the appropriate actions stages of plant development KB8. how plant development changes a garden landscape and how this affects management actions for maintenance, renewal and replacement KB9. relevant legislation relating to health and safety, hygiene and biosecurity, land management and planning control and that relating to visitor legislation KB10. the implications of opening to the public and the impact of periods of high visitor numbers on the landscape KB11. how to assist the manager to collect and use feedback to improve the management of the site appropriate records to be kept and their significance KB12. your responsibilities under current environmental and health and safety legislation, codes of practice and company policies Writing Skills The user/ individual on the job needs to know and understand how to: SA1. write the information communicated by the supervisor Reading Skills SA2. read information documents SA3. read about the latest tools and techniques Oral Communication (Listening and Speaking skills) SA4. attentively listen and comprehend the available information SA5. ask questions to supervisor and team members to clarify queries Decision Making SB1. list down the items required for gardening of a particular site and their quantity Plan and Organize SB2. plan, prioritize and organize the tasks assigned SB3. organize material required for the activities within the instructions provided Page 16

17 AGR/N0828 Assist in the daily management of heritage parks and gardens Customer Centricity SB4. develop rapport with other garden workers and team members Problem Solving SB5. identify requirements and issues of the area to be gardened in achieving the targets and work out solutions on these to resolve the issues Analytical Thinking SB6. apply domain knowledge and experience to monitor and maintain tools and equipment used in the gardening process Critical Thinking SB7. use common sense and make judgments on day to day basis Page 17

18 AGR/N0828 Assist in the daily management of heritage parks and gardens NOS Version Control NOS Code AGR/N0828 Credits (NSQF) TBD Version number 1.0 Industry Agriculture and Allied Drafted on 25/09/17 Industry Sub-sector Agriculture Crop Production Last reviewed on 25/10/17 Occupation Landscaping, gardening and urban farming Next review date 31/10/21 Back to Top Page 18

19 AGR/N0829 Oversee garden/park activities and ensure hygiene & biosecurity in the garden area National Occupational Standard Overview This OS unit is about supervising garden/park activities, garbage management, inspection of the facilities for any sign of damage and vandalism. Page 19

20 National Occupational Standard AGR/N0829 Oversee garden/park activities and ensure hygiene & biosecurity in the garden area Unit Code Unit Title (Task) Description Scope AGR/N0829 Oversee garden/park activities and ensure hygiene & biosecurity in the garden area This OS unit is about supervising garden/ park activities and ensuring hygiene and biosecurity in the garden area. This unit/task covers the following: Conducting comprehensive inspection of park facilities Supervising the activities of gardeners, maintenance of wear-tear and security of the garden Dealing with the hygiene and biosecurity in the garden area Performance Criteria(PC) w.r.t. the Scope Element Conducting comprehensive inspection of garden/park facilities Performance Criteria To be competent, the individual on the job must be able to: PC1. confirm facilities to be inspected, purpose of the inspection, standards to be referenced and reporting formats with the manager PC2. identify and record instances of non-conformity with the prescribed guidelines and manufacturers standards PC3. conduct inspection of structures for soundness and record checklists and recommendations PC4. assess playground equipment and make recommendations on its lifespan based on advice and specifications from the manufacturer PC5. communicate directly any issues requiring urgent action or closure of facilities Supervising the activities of gardeners, maintenance of wear-tear and security of the garden To be competent, the individual on the job must be able to: PC6. use a varied range of garden machinery in accordance with safe working practices (lawnmowers, hedgetrimmers, rotavator, turfcare equipment, tractors and trailers, garden truck etc.) PC7. supervise the on-site nursery, which produces annual and tender perennial plants for the garden PC8. diagnose and record plant disorders and diseases PC9. formulate a weed, pest or disease control program using the principles of Integrated Pest Management PC10. allocate works and supervise the day-to-day activities of the garden PC11. supervise the day-to-day upkeep and maintenance of all garden machinery and equipment PC12. supervise the application and storage of all pesticides used in the garden PC13. undertake maintenance of wear-tear of the garden components PC14. ensure proper security of the garden to prevent any damage and vandalism by miscreants Page 20

21 AGR/N0829 Dealing with the hygiene and biosecurity in the garden area Oversee garden/park activities and ensure hygiene & biosecurity in the garden area To be competent, the individual on the job must be able to: PC15. ensure removal of all litter or other rubbish on site and contribute to the gardens being presented to a high standard PC16. implement and manage all site hygiene and biosecurity procedures and protocols PC17. ensure risk assessments of site hygiene and biosecurity are carried out, and ensure management practices aim to minimize potential breaches PC18. ensure all agreed site hygiene and biosecurity procedures and protocols are communicated to and understood by relevant parties e.g. staff, visitors, contractors PC19. ensure systems for record keeping meet legal requirements for site hygiene and biosecurity PC20. ensure working practices promote health and safety and are consistent with relevant legislation and codes of practice Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company / organization and its processes) The individual on the job needs to know and understand: KA1. relevant legislation, standards, policies, and procedures in work areas KA2. relevant health and safety requirements applicable in the work environment KA3. own job role and responsibilities and sources for information pertaining to work regulations KA4. who to approach for support in order to obtain work related information, clarifications and support KA5. importance of following health, hygiene, safety and quality standards and the impact of not following the standards on consumers and the business KA6. documentation and related procedures applicable in the context of work B. Technical Knowledge The individual on the job needs to know and understand: KB1. working knowledge of a range of park facilities and equipment including installation methods, intended use, intended users and safety parameters KB2. practical understanding of the terminology used to describe different components of park facilities and equipment KB3. the different modes of non-conformity that may be identified in relation to specific park facilities and equipment KB4. Information management systems KB5. practical understanding of inspection and auditing procedures and techniques, and legal and enterprise reporting requirements for recommendations on maintenance, repair and replacement of park facilities KB6. OHS hazards associated with conducting a comprehensive inspection of park facilities and equipment, and the controls necessary to remove or minimize associated risks KB7. OHS legislative requirements and Codes of Practice KB8. hazard identification, assessment and control KB9. the implications of opening to the public and the impact of periods of high Page 21

22 AGR/N0829 Oversee garden/park activities and ensure hygiene & biosecurity in the garden area visitor numbers on the landscape KB10. how visitors should be managed KB11. how to collect and use feedback to improve the management of the site appropriate records to be kept and their significance KB12. your responsibilities under current environmental and health and safety legislation, codes of practice and company policies KB13. the need & importance for site hygiene and biosecurity procedures and protocols KB14. sources of information and specialist advice on site hygiene and biosecurity KB15. how to ensure that all site hygiene and biosecurity procedures and protocols are implemented correctly in accordance with legal requirements KB16. the importance of establishing a system for record keeping to meet legal requirements for site hygiene and biosecurity Skills (S) A. Core Skills/ Generic Skills B. Professional Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. write the information communicated by the manager SA2. maintain checklist and record any anomalies Reading Skills SA3. read information documents SA4. read about the hygiene and biosecurity protocols Oral Communication (Listening and Speaking skills) SA5. attentively listen and comprehend the available information SA6. ask questions to manager and team members to clarify queries Decision Making SB1. categorize risks and take actions accordingly Plan and Organize SB2. plan, prioritize and organize the tasks assigned SB3. organize material required for the activities within the instructions provided Customer Centricity SB4. develop rapport with the visitors, contractors and garden workers Problem Solving SB5. resolve issues pertaining to safety, hygiene and biosecurity Analytical Thinking SB6. apply domain knowledge and experience to assess risks regarding hygiene and biosecurity Page 22

23 AGR/N0829 Oversee garden/park activities and ensure hygiene & biosecurity in the garden area Critical Thinking SB7. use common sense and make judgments on day to day basis Page 23

24 AGR/N0829 Oversee garden/park activities and ensure hygiene & biosecurity in the garden area NOS Version Control NOS Code AGR/N0829 Credits (NSQF) TBD Version number 1.0 Industry Agriculture and Allied Drafted on 25/09/17 Industry Sub-sector Agriculture Crop Production Last reviewed on 25/10/17 Occupation Landscaping, gardening and urban farming Next review date 31/10/21 Back to Top Page 24

25 AGR/N0830 Ensure proper presentation, interpretation and cordial handling of visitors National Occupational Standard Overview This OS unit is about presentation, interpretation, signages of the garden and handling of visitors in a friendly manner. Page 25

26 National Occupational Standard AGR/N0830 Ensure proper presentation, interpretation and cordial handling of visitors Unit Code Unit Title (Task) Description Scope AGR/N0830 Ensure proper presentation, interpretation and cordial handling of visitors This OS unit is about assisting in activities related to the presentation and interpretation of the garden and handling of visitors in friendly mannner. This unit/task covers the following: Working on the presentation of the garden Working on the interpretation of the garden Handling the visitors Performance Criteria(PC) w.r.t. the Scope Element Working on the presentation of the garden Performance Criteria To be competent, the individual on the job must be able to: PC1. interpret planting plans PC2. use hand tools and machinery associated with the preparation of plant displays PC3. effectively complete plant display in a timely manner PC4. use fertilizers and chemicals associated with plant maintenance PC5. carry out turf care operations such as mowing, edging, aerating etc. PC6. carry out hedge trimming and take care of garden boundary fences PC7. prune shrubs and assist with on-ground tree surgery operations PC8. carry out tree and shrub planting and aftercare PC9. monitor health of the plants to ensure they retain optimum appearance PC10. replace plants when they are no longer at optimum health and appearance PC11. remove rubbish, litter and decaying material from plants, pots and surrounds to maintain optimum appearance of display PC12. maintain softscape and hardscape components PC13. ensure proper functioning of water systems, features etc PC14. properly label the plants PC15. ensure proper display of signages for ease of visitors PC16. ensure proper access to different passages and facilities PC17. assist with garden events Working on the interpretation of the garden To be competent, the individual on the job must be able to: PC18. familiarize with the historical facts/data pertaining to the layout of the historical site PC19. familiarize with the techniques used historically to maintain the garden PC20. build stories around the historical facts and data to narrate to the visitors PC21. finalize path of the guided tours to the visitors Page 26

27 AGR/N0830 Ensure proper presentation, interpretation and cordial handling of visitors Handling the visitors To be competent, the individual on the job must be able to: PC22. greet the visitors PC23. explain the Do s and Don ts to the visitors viz. no litter, no trespassing, no plucking flowers, restricted entrance/ photography site etc PC24. accompany visitors in garden study tours and educate them PC25. relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities PC26. differentiate between different group of visitors and adapt the narratives accordingly PC27. narrate historical stories pertaining to the garden & layout to the visitors PC28. interact with garden visitors and give information as necessary PC29. conduct timely tour as per the convenience of the visitors PC30. collect feedback from the visitors and communicate to the management Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company / organization and its processes) The individual on the job needs to know and understand: KA1. relevant legislation, standards, policies, and procedures in work areas KA2. relevant health and safety requirements applicable in the work environment KA3. own job role and responsibilities and sources for information pertaining to work regulations KA4. who to approach for support in order to obtain work related information, clarifications and support KA5. importance of following health, hygiene, safety and quality standards and the impact of not following the standards on consumers and the business KA6. documentation and related procedures applicable in the context of work B. Technical Knowledge The individual on the job needs to know and understand: KB1. working knowledge of a range of park facilities and equipment including installation methods, intended use, intended users and safety parameters KB2. practical understanding of the terminology used to describe different components of park facilities and equipment KB3. the different modes of non-conformity that may be identified in relation to specific park facilities and equipment KB4. Information management systems KB5. planting techniques for annual bed displays KB6. maintenance techniques for annuals and/or indoor displays KB7. common problems occurring with display plants KB8. remedial action required for display plants displaying health problems KB9. the implications of opening to the public and the impact of periods of high visitor numbers on the landscape KB10. code of conduct with the workers, managers, contractors, visitors KB11. how visitors should be managed KB12. how to collect and use feedback to improve the management of the site appropriate records to be kept and their significance KB13. requirements for site hygiene and biosecurity Page 27

28 AGR/N0830 Ensure proper presentation, interpretation and cordial handling of visitors Skills (S) A. Core Skills/ Generic Skills B. Professional Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. write the information communicated by the manager SA2. maintain checklist and record any anomalies Reading Skills SA3. read information documents SA4. read about the hygiene and security protocols SA5. read about the Do s and Don ts with the visitors Oral Communication (Listening and Speaking skills) SA6. attentively listen and comprehend the available information SA7. ask questions to manager and team members to clarify queries Decision Making SB1. categorize different group of visitors Plan and Organize SB2. plan, prioritize and organize the tasks assigned SB3. organize material required for the activities within the instructions provided Customer Centricity SB4. develop rapport with the visitors, contractors and garden workers Problem Solving SB5. resolve issues pertaining to conflict with the workers, visitors Analytical Thinking SB6. apply domain knowledge and experience to assess risks regarding hygiene and security Critical Thinking SB7. use common sense and make judgments on day to day basis SB8. increase footfalls in the garden Page 28

29 AGR/N0830 Ensure proper presentation, interpretation and cordial handling of visitors NOS Version Control NOS Code AGR/N0830 Credits (NSQF) TBD Version number 1.0 Industry Agriculture and Allied Drafted on 25/09/17 Industry Sub-sector Agriculture Crop Production Last reviewed on 25/10/17 Occupation Landscaping, gardening and urban farming Next review date 31/10/21 Back to Top Page 29

30 AGR/N9903 Maintain health and safety at the workplace National Occupational Standard Overview This OS unit is about maintaining health & safety at the workplace. Page 30

31 National Occupational Standard AGR/N9903 Maintain health and safety at the workplace Unit Code Unit Title (Task) Description Scope AGR/N9903 Performance Criteria(PC) w.r.t. the Scope Element Maintain a clean & efficient workplace Maintain health and safety at the workplace This OS unit is about maintaining health and safety of self and others co workers at workplace. This unit/task covers the following: Maintain a clean & efficient workplace Render appropriate emergency procedures Performance Criteria To be competent, the individual must be able to: PC1. undertake basic safety checks before operation of all machinery and vehicles and report all potential hazards to the supervisor PC2. identify work for which protective clothing or equipment is required and perform those duties in accordance with workplace policy PC3. read and understand the hazards of use and contamination mentioned on the labels of pesticides/fumigants, etc. PC4. assess risks prior to performing manual handling jobs, and work according to currently recommended safe practices PC5. use equipment and materials safely and correctly and return the same to designated storage when not in use PC6. dispose off waste safely and correctly in a designated area PC7. recognize risks to bystanders and take action to reduce risk associated with jobs in the workplace PC8. perform work in a manner which minimizes environmental damage all procedures and ensure work instructions for controlling risks are followed closely PC9. report any accidents, incidents or problems without delay to an appropriate person and take necessary immediate action to reduce further danger Render appropriate emergency procedures To be competent, the individual must be able to: PC10. follow procedures for dealing with accidents, fires and emergencies, including communicating location and directions for emergency evacuation PC11. follow emergency procedures to company standard / workplace requirements PC12. use emergency equipment in accordance with manufacturers' specifications and workplace requirements PC13. provide treatment appropriate to the patient's injuries in accordance with recognized first aid techniques PC14. recover (if practical), clean, inspect/test, refurbish, replace and store the first aid equipment as appropriate Page 31

32 AGR/N9903 Maintain health and safety at the workplace Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company / organization and its processes) B. Technical Knowledge Skills (S) A. Core Skills/ Generic Skills B. Professional Skills PC15. report details of first aid administered in accordance with workplace procedures. The user/individual on the job needs to know and understand: KA1. personal hygiene and fitness requirements KA2. general duties under the relevant health and safety legislation KA3. personal protective equipment to be worn and how it is cared for the correct and safe way to use materials and equipment required for your work KA4. the correct and safe way to use materials and equipment required for work KA5. importance of good housekeeping in the workplace KA6. safe disposal methods for waste KA7. methods for minimizing environmental damage during work The user/individual on the job needs to know and understand: KB1. the risks to health and safety and the measures to be taken to control those risks in your area of work KB2. workplace procedures and requirements for the treatment of workplace injuries/illnesses KB3. basic emergency first aid procedure KB4. local emergency services KB5. importance of reporting accidents, incidents and problems and the appropriate action to take Writing Skills The user/ individual on the job needs to know and understand how to: SA1. mention the data which are required for record keeping purpose SA2. report problems to the appropriate personnel in a timely manner SA3. write descriptions and details about incidents in reports Reading Skills SA4. read instruction manual for hand tool and equipments Oral Communication (Listening and Speaking skills) SA5. communicate clearly and effectively with others like farmers, concerned officer/stakeholders SA6. comprehend information shared by senior people and experts Decision Making SB1. make decisions pertaining to types of tools to be used SB2. identify need of first aid and render it accordingly Plan and Organize SB3. schedule daily activities and drawing up priorities; allocate start times, estimation of completion times and materials, equipment and assistance required for completion. Page 32

33 AGR/N9903 Maintain health and safety at the workplace Customer Centricity SB4. manage relationships with co-workers and managers of the who may be stressed, frustrated, confused or angry Problem Solving SB5. think through the problem, evaluate the possible solutions and take up optimum / best solutions Analytical Thinking SB6. monitor and maintain the condition of tools and equipment SB7. assess situation & identify appropriate control measures Critical Thinking SB8. take up one s own work and learning Page 33

34 AGR/N9903 Maintain health and safety at the workplace NOS Version Control NOS Code AGR/N9903 Credits (NSQF) TBD Version number 1.0 Industry Agriculture and Allied Drafted on 16/06/16 Industry Sub-sector Agriculture Crop Production Last reviewed on 25/10/17 Occupation Landscaping, gardening and urban farming Next review date 31/10/19 Back to Top Page 34

35 Qualification Pack for Heritage Gardener Annexure Nomenclature for QP and NOS Qualifications Pack 9 characters [ABC]/ Q 0101 [Insert 3 letter code for SSC] Q denoting Qualifications Pack QP number (2 numbers) Occupation (2 numbers) Occupational Standard An example of NOS with N 9 characters [ABC] / N 0101 [Insert 3 letter code for SSC] N denoting National Occupational Standard OS number (2 numbers) Occupation (2 numbers) Back to top Page 35

36 Qualification Pack for Heritage Gardener The following acronyms/codes have been used in the nomenclature above: Sub-sector Range of Occupation numbers Agriculture Crop Production Dairying Poultry Animal Husbandry Fisheries Agriculture Allied Activities Forestry, Environment and Renewable Energy Management Agriculture Industries Generic Occupations Sequence Description Example Three letters Industry name AGR Slash / / Next letter Whether QP or NOS Q or N Next two numbers Occupation code 01 Next two numbers OS number 01 Note: The range of occupation numbers have been decided based on the number of existing and future occupations in a segment Occupation numbers from have been intentionally left blank to accommodate any emerging segment in future Page 36

37 Qualification Pack for Heritage Gardener Job Role Heritage Gardener Qualification Pack AGR/Q0810 CRITERIA FOR ASSESSMENT OF TRAINEES Sector Skill Council Agriculture Skill Council of India Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC. 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC. 3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS. 4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below). 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criterion. 5. To pass the Qualification Pack, every trainee should score a minimum of 70% of aggregate marks to successfully clear the assessment. 6. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack. Total Marks: 700 Assessable outcomes 1. AGR/N0826 Identify and name plants using their botanical names Compulsory NOS Assessment criteria for outcomes Total Marks Marks Allocation Out of Theory Skills Practical PC1. identify and use authentic sources of information to accurately identify and name plants using their botanical names along with their common names PC2. use the binomial system to accurately define the terms used when identifying plants, eg- family, genus, species, cultivar variety and hybrid PC3. use a plant s characteristics to aid identification (including uses, habitat, anatomy and morphology) PC4. identify non-indigenous, non-native, invasive and protected species and act accordingly PC5. familiarize with the way the plants were grown in the past PC6. ensure proper handling of plants Page 37

38 Qualification Pack for Heritage Gardener 2. AGR/N0827 Execute the conservation plan of parks and gardens PC7. write botanical names in correct format in accordance with the International codes for Nomenclature PC8. ensure labels and other records are completed accurately PC1. get acquainted with different types of formal gardens PC2. familiarize with historic gardens- their development and significance PC3. familiarize with the specific design followed and various garden components PC4. assess the site for biophysical factors, historical and cultural attributes, services and site modifications PC5. identify the environmental implications of the planned conservation works and, if necessary, report to relevant personnel for further research PC6. assist in development of a concept plan that takes into account heritage issues, site factors and any identified environmental requirements PC7. identify plants that are appropriate to the site, consistent with the agreed concept plan and the original design philosophy, and take into consideration historical and cultural values PC8. calculate and cost the required quantity of plants and confirm availability and genetic integrity with suppliers PC9. account for the characteristics of available plant materials, resources and equipment and account for the environmental factors affecting the success of the restoration works PC10. plan maintenance of softscape and hardscape components of the park or garden PC11. identify and cost resources, tools, equipment and machinery required for the planting and ongoing maintenance of the conservation works and confirm availability with suppliers, contractors and appropriate personnel PC12. identify work health and safety hazards, assess risks and develop controls PC13. outline staged implementation and development, where appropriate, including providing access for future works as required by client and site requirements PC14. determine timelines for preparations, planting and maintenance, taking into account the needs of the conservation species, the softscape and hardscape components, site conditions, and other relevant planning requirements Page 38