Cerebri Services 70-R/1, Main Boulevard, Johar Town, Lahore

Transcription

1 Cerebri Services 70-R/1, Main Boulevard, Johar Town, Lahore

2 Contents 1) General Information 2) Annex-1 Organization Chart & Smart Processes 3) Annex-2 Core Competencies 4) Annex-3 Certificates / Awards 5) Annex-4 Key Personnel 6) Annex-5 Company Experience i. Key Projects Overview 7) Annex-6 Environmental Policy 8) Annex-7 Health and Safety Policy i. Statement of Intent ii. Health and Safety Policy iii. Health and Safety Risk Assessment iv. Task Sheets 9) Computer Aided Facility Management Software 10) Capabilities

3 General Information 1 GENERAL INFORMATION 1.1 Company Name CEREBRI SERVICES 1.2 Type of Company Building Maintenance - Renovations - Interiors 1.3 Address 70-R/ Building / Locality Main Boulevard Street Johar Town City Lahore Country Pakistan 1.4 Phone Nos , Fax Nos SERVICES PROVIDED Hard Facility Management A/C Maintenance Mechanical Maintenance Electrical Maintenance Plumbing & Drainage Maintenance Infrastructure Maintenance Building Fabric Maintenance Refurbishments & Fit outs Swimming Pool Maintenance CCTV (Security Systems) Lifts / Escalators Building Management System Access Systems UPS Barriers, Gate & Grills Fire Alarm Systems Generators Domestic Appliances Installation & Repairs Water Pump & Heaters Civil Works Carpenter Soft Facility Management Parking System Lighting Systems Design Facilities Façade Cleaning General Cleaning A/C Duct Cleaning Window Cleaning Pavement Cleaning Deep Kitchen Cleaning Water Tank Cleaning Lawn & Property Maintenance Landscape Works Waste Management Rubbish Removal Floor Maintenance, Wax & Polish Sanitation Wood & Marble Maintenance Pest Control Fly Sreens Paint & Wallpapers

4 General Information Telecommunication & Data Systems Integrated Control Systems Fire Fighting Water Proofing Security Services Fitting & Fixtures Catering Brokerage Services for Residential & Commercial Properties Highly Trained Professional Brokers Property Appraisal Sales & Leasing Services Marketing & Advertising of Property Property Conveyance Service Completion of all relative transactions Property Management Full Service Management Solutions Rentals, Tenancy Contracts, & Renewals Tenant Management - property preparation, repairs, key hand-over, payments, and deposits WAPDA Connections Detailed Property Inspection & Reporting Landscaping & Maintenance 3 Company Specific Information 3.1 Year of Establishment Type of Establishment Partnership 3.3 Total number of Employees 73 Permanent & Help-Desk 3.4 Total years of experience in business 05 Years

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6 Services Desk Call Management and Close-out Process BUILDING OCCUPANTS / CUSTOMERS Fault or requirement is identified Contact Service Desk via or telephone SERVICE DESK STAFF / SERVICE DESK MANAGER Log call / onto Service Desk capturing required information Apply SLA Response Time Framework and indicate to customer when the call will be completed and supply reference number Decide on where to route call, based on description Assign job to relevant service stream. (Create W/O on CAFM system for Facilities Management Techs) Call service stream leader with request and unique number Inform customer of delay and relay updated completion time via telephone Yes Call completed within revised time frame? No Inform Customer Service Improvement Process Performance Measurement, Reporting and Management DELIVERY TEAMS SLA Response Time Framework Provide feedback to Services Desk Manager either verbally or on CAFM system if job is delayed Able to carry out task? No Escalate call to Service Stream Manager for assistance Take necessary action to resolve problem e.g. call in external resource or request assistance from other service stream No Yes Receive call and respond according to SLA Framework Able to carry out job within SLA Framework? Yes Carry out request Close out job on Service Desk system, noting all relevant information Follow-up job required? No Close out job on Service Desk / PM system Yes 1

7 Service Improvement Process BUILDING OCCUPANTS / CUSTOMERS OPERATIONS MANAGER Contact customer and provide feedback Yes (Performance Measurement & Management Process) Weekly Management Meeting (Agenda: How to reduce / maintain level of calls failing SLA) SLA framework SERVICE DESK STAFF / SERVICE DESK MANAGER Services Daily review of Desk Call outstanding calls / Management faults on Concept Contact relevant service stream? Note reason as to why call has not been actioned and request estimated time of completion Produce Weekly overdue Report Close Call Escalate to the Job No Weekly Review of relevant service completed? overdue calls delivery manager Building Services CLEANING, TECH SERVICES, SECURITY, LANDSCAPING, ETC Cleaning Tech Services Security Landscaping FACILITIES MANAGEMENT TECHNICIANS Service delivery manager takes corrective action Contact Facilities Management Tech's directly on their mobile phone, radio or landline 2

8 Projects BUILDING OCCUPANTS / CUSTOMERS Customer requires Project Request for Project via Service Desk Sign off of Brief & Drawings, costs and timescales? Yes Post Project evaluation Form Complete Post Project Evaluation Form BUILDING SERVICES PROJECT MANAGER/CO-ORDINATOR No Project date agreed with customer Inform Customer as to reasons for move not completed to timescales Limits of authority Meeting with customer to obtain brief, preferred timescales, Priority, and justification Building services work questionnaire Communicate with Service Desk on timeframes to "activate" SLA No Exceeds Limits of Authority? NO Produce Brief/drawings and layout and compile costs (Input from HSE Manager if required) Resources allocated / arranged Personnel Availability Plan Arrange for any final snagging items to be completed and complete As-built drawings Inform Service Desk to close out project request Yes MANAGEMENT TEAM (OPERATIONS MANAGER/ FACILITIES MANAGERS / PROJECT MANAGER) Strategic Accommodation Request part of Strategic Planning Accommodation Plan? FM Meeting Project agreed No Yes (Finance / Space)? Yes No Customer informed Performance Measurement and Management (Feedback discussed at FM Meeting) FACILITIES MANAGEMENT OPERATIVES Project discussed & arranged with FM Operatives Move completed? YES On site project review with PM & FM Operatives (Suggestions for improvements taken to FM Meeting and Snagging List compiled) 3

9 Accommodation Planning JOINT VENTURE DIRECTORS /GENERAL MANAGER 1 - Produce Annual business 2 - Ascertain whether plan in (Month TBA) of business plans are going previous year process to impact on (expansions / new products / accommodation restructuring) requirements GENERAL MANAGER /OPERATIONS MANAGER 3 - Discuss accommodation requirements and any planned moves for the forthcoming year 9 - Review Business plan on a quarterly basis Accept Accept / 10 - Any Reject? changes? End Yes 4 - Compile a consolidated accommodation and relocation requirements list for the year 11 - Review annual budget and accommodation program 7 - Compile annual budget and accommodation program 8 - Present plan to board and apply for funds FACILITIES MANAGEMENT PROJECT MANAGER 5 - Review accommodation requirements and program in moves for the year Building layout "As Space allocation - Built" blueprints calculations 6 - Provide Budget cost for all planned moves Reject 4

10 Work Management - Planned Maintenance FACILITIES MANAGERS Maintenance Controller Weekly reviews plan with Facilities Maintenance Manager to ensure plan is Meeting: Review Arrange for technicians to work O/T or in line with business performance and request contractor to complete tasks requirements devise corrective (Weekly Maintenance action Meeting - Day TBA) FM OPERATIVES - MATERIALS REQUIREMENT PLANNER (MRP) CONTROLLER Required spares / materials available? No Order spares / material (Obtain delivery date) FM OPERATIVES - MAINTENANCE CONTROLLER Resource Plan (Operative availability ) Annual Maintenance Compile draft weekly Plan Wednesday : Print plan based on time (All internal and out Following allocation of W/O's, contracted out week's planned priorities of corrective PPM tasks on tasks, Resource Plan, maintenance work system) access constraints and orders PM system skills matrix Yes Review weekly Maintenance Plan in conjunction with MRP Controller to ensure that all spares are available Delete or reschedule until Yes the next week depending on frequency No Postpone W/O to coincide with scheduled delivery date of spares Compile Final version of weekly plan Work Management - Reactive List of outstanding Corrective Maintenance Tasks Critical W/O's outstanding? Compile weekly PPM adherence and outstanding work report Weekly Maintenance Report FM OPERATIVES Collect shift PM W/O's Able to complete all PM tasks in shift? No Handover to next shift Able to complete outstanding PM task in week? No Comment on W/O : Reasons for not completing task Yes Yes Confirm W/O on PM system and make the necessary comments or note any readings 5

11 Work Management - Planned Maintenance Contractors FACILITIES MANAGERS Contract Placement and Management MRP and Buying Contractor In-house delivery / Contracted out? Decides on necessity and priority of followup work In-house delivery FM OPERATIVES - MAINTENANCE CONTROLLER Annual Maintenance Plan (All internal and contracted out PPM tasks on system) Work Management - Reactive Resource Plan (Technician availability ) Day TBA : Print out following week's planned maintenance work orders from PM system List of outstanding Corrective Maintenance Tasks - Print out from PM/Helpdesk system Compile draft weekly plan based on contractor delivery schedule and priority of corrective tasks, and access constraints Contact Contractor to confirm visit for next week Reschedule W/O on PPM system Place W/O in relevant shift's PPM pack for Tech to supervise Compile report /s of schedule adherence, quality of work, Equipment reliability File inspection report in respective file CONTRACTOR Able to meet scheduled appointment? No Rearrange scheduled visit Contractor completes the repair / PPM task Yes Confirm day and time of visit FM OPERATIVES Receive W/O and complete necessary permits for contractor Ensures correct quality of job, signs confirmation of task complete, closes W/O on PPM system Forwards Contractor inspection report to Maintenance Controller Confirm / make recommendations on any follow-up work 6

12 Work Management - Reactive Maintenance (Corrective and Emergency Repairs) FACILITIES MANAGERS SLA - Response Time Framework Take remedial action to ensure tasks is completed before a major risk to the building develops SERVICES DESK MANAGER Call logged with Service Desk Enter call on Service Desk system Assign job to appropriate service line FM Operatives Notify appropriate service line FM Operatives of call & and response time Inform customer of delay in completing task and provide estimated time of completion Performance Measurement, Reporting and Management No FACILITIES MANAGEMENT TECHNICIANS Carry out a PPM task or inspection Monitor alarm trends on BMS system Receive Call or W/O and respond according to SLA - Response time framework Detect a fault / defect on item of plant or in building fabric Investigate any alarms and out of tolerance readings Notify Service Desk of delay in completing Request No Able to complete request within SLA requirements Urgent Repair No Able to complete task in time required Yes Yes No Carry out repair Complete W/O on PM system, noting completion time, fault code, description of repair Work Management - PM Follow-up Required? Yes Log job on PM system with priority and requirements Ensure spares, materials, tools and expert assistance is available if required 7

13 Performance Measurement and Management (Continuous Improvement Process) GENERAL MANAGER / OPERATIONS MANAGER Ad-hoc feedback from occupants Pass on complements and complaints to relevant service delivery manager and service desk. Annually set joint performance objectives as part of appraisal scheme (Team and individual component) Monitor manager's performance against performance objectives FM MANAGEMENT TEAM SERVICES DESK MANAGER Periodic review of SLA's and KPI's supporting SLA. Measure performance on aspects not captured by the service desk (Service Quality Assessments, Inspection reports, customer feedback reports) Customer Satisfaction Surveys Inspection / Audit Reports Service Quality Assessments Ad-hoc feedback from Guardian occupants Monthly / Annual Performance Report Monthly Service Review Meeting Report on previous month's actions Identify and agree actions to entrench good performance and rectify non-attainment of KPI targets Review LT trends and plan for next month Periodic Performance appraisal Monitor own performance against performance objectives Devise corrective action plan for under-achieving aspects of performance Compile measurement data and configure reports according to SLA Measure performance on aspects that can be measured through the helpdesk and compile monthly performance reports Service Desk Reports FM DELIVERY TEAMS Service Improvement Process Feed "team Review summarized improvement version of performance ideas" into Monthly Team report with delivery teams Management Meeting Highlight good and "below target" performance meeting Elicit team ideas for performance improvement Simplified Process cascaded down to delivery teams Individual Appraisal Process 8

14 Annual Maintenance Planning and Budgeting OPERATIONS MANAGER Budget Preparation - Oct prior to the next financial year Accommodation Strategy Review fixed cost component of budget (staff costs) Obtain planned moves and refurbishment requests from wider organisation Amend staff costs to take into account annual increases (Consultation with Human Resources department and General Manager) Compile total budget for Facilities Management for approval by board Submit to board Accept / Compile list of Accept Reject? Reject queries FACILITIES MANAGERS Budget Preparation - Month TBA prior to the next financial year Request summary of expenditure from Commercial Analyst Review all contracts : Enquire if there is any opportunity for savings/ increase/cancellation. Obtain budget costs for any major/unique refurbishments and maintenance activities Historic Review of Expenditure Review last year spend understand where quality/ saving opportunities exist Review staffing levels and efficiency FACILITIES MANAGEMENT TECHNICIANS / FACILITIES MANAGEMENT COORDINATOR Produce amended budget for next financial year Submit to General Manager Review annual Maintenance Plan and amend based on information from PPM system Amend budget based on input from Operations Manager Review Plant efficiency, Availability and no. of Breakdowns, & corrective work undertaken Financial Control Compile report of items of over expenditure and reasons for over expenditure (This occurs over the course of the year) Compile list of major expenditure (opportunities for cost/quality improvements spares etc.) Cost up revised annual Maintenance Plan Performance Measurement COMMERCIAL ANALYST Produce summary of expenditure YTD on Finance accounting system Type TBA LOR /CHt accounts: Planned Maint. Day to Day Maint Refurbishment Projects Non Capital Labor Costs (O/T) 9

15 Periodic Supply Chain Review FACILITIES MANAGERS / FUNCTIONAL SPECIALISTS Agree list of critical components / Technical Input Agree list of critical components / Technical Input MATERIALS REQUIREMENTS PLANNER Is the lead time acceptable? Yes Is the lead time acceptable? Yes Compile Work Breakdown Identify critical Structure / Spares components / list for key plant in plant / spares portfolio Record lead time against spares list and supplier details No No Record lead time against spares list and supplier details Is the demand predictable? Compile list for high usage spares and consumables Carry out quarterly stock check and spares protection program Materials Requirement Planning and Buying Process Yes PROCUREMENT Update Spares Inventory Create stock control system type store with Min and Max stock levels Set up a regular delivery schedule with specified quantities and a location in the store Determine guaranteed lead time from suppliers if spares available Purchase "Insurance" / Risk minimization spares Determine guaranteed lead time from suppliers if spares available 10

16 Materials Requirements Planning and Buying OPERATIONS MANAGER If order value is below TBA then approve, else GM approves FACILITIES MANAGERS Authorisation of request (to agreed levels) Yes MATERIALS REQUIREMENT PLANNER Quarterly Supply Chain Review Review Meeting Facilities Managers & Materials Requirement Planner Weekly stock check Remove from stores End Add to store Add to stores / remove from stores Existing supplier? No Yes Source new supplier No Web purchase process Yes No MRP authorized to order on-line: Assign unique sequential order number Place order with supplier by Telephone (Write out order on carbon copy order book) Pre-arrangement of scheduled delivery program for long lead items FACILITIES MANAGEMENT TECHNICIANS Yes In the course of a PM task or repair, discover the need for a component Is it a stock item Collect from stock Place order with supplier by Telephone Is it an yes (Write out order on carbon identified spare copy order book) Authorisation limit of TBA MATERIALS REQUIREMENT PLANNER Yes No Enter order from order book onto Finance system Value above TBA Goods Approve order on No received note Yes the Finance signed? system Ascertain who ordered components and if delivery has taken place No Is the order on the Finance system? FACILITIES MANAGERS Value above TBA No Yes Goods received note signed? yes No Commercial Analyst Authorise Payment Forward Invoice to FM s to check if item has been delivered SUPPLIERS Receive order over the phone or web accompanied by order number Deliver items to Site Submit invoice 11

17 COMMUNICATION STRATEGY Strategic Direction Company Policy Leadership LOR /JV Directors Annual Employee Survey FM Management Team Monthly Reviews Business Planning Objectives an Targets Service Level Agreement and Performance review Organisational Development TEAM COMMUNICATION Checklist q What s happening in the Business q Organisational Change q People News q Staff Questionnaire Feedback q Financials: Department Performance q Newsletter q Intranet q q Induction Training Executive Review Quarterly 1:1s Personal Development Bi-annual "Straight from the top" feedback sessions Monthly Team Meetings FM Functional Teams e.g. Buildings Services, Post & Communication 12

18 Contract Placement and Management FACILITIES MANAGERS No Need for specialist service identified Regular monitoring of service delivery against SLA (monthly/qtr meetings) Ad hoc monitoring of contractor performance (No of complaints received) PROCUREMENT Contract Renewal Process : Initiate 3 months before expiry of existing contract Request new scope from Facilities Managers and jointly set new SLA's and KPI's Identify Supplier /s able to supply service (In conjunction with Procurement Manager) Evaluate proposal in terms of costs and performance Retender Contract? Yes Reject Test/Benchmark against other suppliers Is the service on a PM schedule, likely to be required regularly, or a guaranteed response time required? Yes Compile comprehensive technical specification, Service Level Agreements and KPI's Accept / Reject? Shortlist 2 / 3 contractors on basis of ability to deliver specification and SLA Obtain quote / Accept Request for a proposal / quotation from 2/3 suppliers against draft SLA No proposal from suppliers Materials Requirement Planner & Buying process Review 2/3 proposals against set criteria (ie cost, quality, tech Place contract with supplier ability service delivery) Yes Is the proposal acceptable? Yes Review terms & conditions T&C's compatible No CONTRACTORS No Prepare New Proposal Prepare proposal / quote Negotiate with supplier to amend T&C's Delivers service according to proposal / SLA 13

19 Financial Control OPERATIONS MANAGER Further submission to GM Accept Accept / Reject? Reject Inform Facilities Managers as to reasons for rejection FACILITIES MANAGER Formal monthly meeting to discuss report Yes Produce monthly report (Part of BS monthly report) Over expenditure likely for year? No End Review YTD expenditure and assess whether on track to meet budget targets Review monthly expenditure and report on high expenditure items COMMERCIAL ANALYST Prepare a summary of YTD expenditure accounts once a month. JV accounts: Planned Maint. Day to Day Maint Refurbishment Project Non Capital Labor Costs (O/T) 14

20 Supply Chain Helpdesk Supply Chain Supply Chain START Prepares SQA Prepares Monthly document Invoice Customer feedback Performance against SLAs Facilities Managers MONTHLY MEETING Ø Staff Issues Ø Helpdesk Report Ø Customer Feedback FM s review helpdesk report by Helpdesk Ø Service Quality service line and prepare for Generates Month Assessment (SQA) monthly meeting End Reports Ø Health Safety & Environment (HSE) Ø Finance & Invoices Invoice Helpdesk Report SQA Operations Manager Informed Client Invoice Checked Finance Admin Supplier MONTHLY MEETING Supplier SQA Supplier SQA Supplier Performance Report Ø Staff Issues HeSpuppli er SQA Ø Traffic Light Report END Report HeSpuppli er Ø Supplier Performance Report Helpdesk Ø HSE Report Ø Finance & Invoices Traffic Light Report Invoice Agreed Monthly Report Pack Invoice and Financial Reports Prepared Client Finance Monthly Invoice Invoice Passed for Payment END Process Map Monthly Reporting 15

21 Core Competencies Cerebri Services has time served, directly employed workforce capable of delivering high quality standards of work and meeting tight deadlines. The company operates a number of vehicles, each fitted out to accommodate the requirements of their clients. Each vehicle is sign written in the distinctive blue livery and has the company brand. Every employee is provided with uniforms and identity tags, each is trained in all health and safety aspects to ensure a safe working environment are maintained at all times. Cerebri Services is maintaining CCTV Systems, Fire Alarm Systems, HVAC Systems, Security & Parking Systems, Equipment and Janitorial / Cleaning Services with multiple clients. Cerebri Services prides itself on continually delivering high quality services for facilities management hard and soft services, landscaping and residential and commercial fit-out projects including Design, Consultancy and Municipal approvals, procurement, construction. A complete Turn-Key Solution Provider Every department is backed by the 24/7 call center ready to answer your call and log your enquiry. Strict KPI s and SLA s ensure every call is actioned and closed. A follow up survey ensure client satisfaction is maintained. Dengue Spray Cerebri Services has also arranged and capabilities to Spray to control and prevent dengue. We cover the interior and exterior of Commercial Buildings, Colleges, Hostels, Offices, Parks and Streets etc.

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25 Key Personnel Cerebri Services with its management, administrative and experienced technical teams is fully capable to handle various projects simultaneously. Key Personnel of the company are as under; SR.# NAME DESIGNATION 1 Col. (R) Nadeem Shaukat GM Technical 2 Awais Sadat Malik Project Manager 3 Kamran Mechanical Engineer 4 Zulfiqar Bhatti Mechanical Supervisor 5 Maj. (R) Alam Khan Security & Parking Supervisor 6 Riaz-ul-Din Supervisor Fire Alarm & HVAC System 7 Saqlain Ali Supervisor CCTV System 8 Dilbar Chohan Supervisor Janitorial Services

26 PARK & RIDE PARKING PLAZA, LIBERTY MARKET, LAHORE Location Client Scope of Services Liberty Market Lahore Lahore Development Authority Contract Duration 03 Years ( ) The activities executed by Cerebri Services include: 1. Parking Management System 2. Building Maintenance and repairing 3. Janitorial Services 4. Operation and Maintenance of CCTV Systems 5. Operation and Maintenance of Fire Alarm Systems 6. Operation and Maintenance of HVAC Systems 7. Provision of office Equipment and Maintenance Services

27 GULBERG GREEN ISLAMABAD 2400 Sq. Yard Villas (4-Kanal, 100 x216 ) at Gulberg Green, Islamabad Location Client Islamabad ML Realty - Gulberg Green Contract Duration 01 Years (Jan-2015 to Jan-2016) Scope of Services Landscape Services, Janitorial Services, Maintenance services include, A/C and Ventilation System, Electrical System, Plumbing & Drainage System, Fire Alarm & Fire Fighting System, BMS System, Intercom System, Gas Maintenance, Swimming Pool, Generators, Wood Works & Paint Works etc.

28 GULBERG GREEN ISLAMABAD 3000 Sq. Yard Villas (5-Kanal, 110 x245 ) at Gulberg Green, Islamabad Location Client Islamabad ML Realty - Gulberg Green Contract Duration 01 Years (Jan-2015 to Jan-2016) Scope of Services Landscape Services, Janitorial Services, Maintenance services include, A/C and Ventilation System, Electrical System, Plumbing & Drainage System, Fire Alarm & Fire Fighting System, BMS System, Intercom System, Gas Maintenance, Swimming Pool, Generators, Wood Works & Paint Works etc.

29 GULBERG GREEN ISLAMABAD 6000 Sq. Yard Villas (10-Kanal, 200 x270 ) at Gulberg Green, Islamabad Location Client Islamabad ML Realty - Gulberg Green Contract Duration 01 Years (Jan-2015 to Jan-2016) Scope of Services Landscape Services, Janitorial Services, Maintenance services include, A/C and Ventilation System, Electrical System, Plumbing & Drainage System, Fire Alarm & Fire Fighting System, BMS System, Intercom System, Gas Maintenance, Swimming Pool, Generators, Wood Works & Paint Works etc.

30 GULBERG GREEN INFRASTRUCTURE SERVICES Location Client Scope of Services Islamabad ML Realty - Gulberg Green Contract Duration 01 Years (Jan-2015 to Jan-2016) Repairing & maintenance of; Society Roads, Streets, Footpaths, Sewerage, Water Supply Horticulture of the society.

31 INTERNATIONAL SCHOOL OF CHOUEIFAT, LAHORE Location Client Johar Town, Lahore Sheheryar Ashraf Haider Nawabi Contract Duration 03 Years (Jan-2001 to Jan-2004) Scope of Services Janitorial Services, Security System, Operation & maintenance of CCTV Cameras, Operation & maintenance of HVAC & Fire Alarm System, Repairing & maintenance of School Building, Landscape Development Services etc.

32 LDA SPORTS COMPLEX JOHAR TOWN, LAHORE Location Client Scope of Services Johar Town, Lahore Contract Duration 01 Year (2013) Lahore Development Authority Janitorial Services, Provision of Sports Facilities Cleaning & maintenance of Swimming Pool Security System, Operation & maintenance of CCTV Cameras, Repairing & maintenance of Complex Building, Landscape Development Services etc.

33 ARFA KARIM COMMAND & CONTROL CENTER Location Client Scope of Services Ferozepur Road, Lahore - Pakistan TEPA / Lahore Development Authority Contract Duration 01 Year ( ) Maintenance & Repairing work of Command & Control Center. Janitorial Services, Operation & maintenance of CCTV Cameras, Operation & maintenance of HVAC & Fire Alarm System Security System

34 Experience PROJECT LOCATION CLIENT SCOPE OF WORK : Operation and Maintenance of CCTV, Fire Alarm, HVAC Systems and Equipment Maintenance Services : Z-38, Phase-III, DHA Lahore Cantt. : NIB Bank Limited (DHA Branch) : The activities executed by Cerebri Services include: 1. Installation of CCTV Systems 2. Installation of Fire Alarm Systems 3. Operation and Maintenance of CCTV Systems 4. Operation and Maintenance of Fire Alarm Systems 5. Operation and Maintenance of HVAC Systems 6. Provision of office Equipment and Maintenance Services

35 Experience PROJECT LOCATION CLIENT SCOPE OF WORK : Security, Parking, Equipment & Janitorial Services : Main Boulevard, Johar Town Lahore : NIB Bank Limited (Main Boulevard, Johar Town Branch) : The activities executed by Cerebri Services include: 1. Operation and management of Parking System 2. Provision of Security Personnel 3. Installation of CCTV & Fire Alarm System 4. Operation and maintenance of CCTV, Fire Alarm and HVAC System 5. Janitorial Services on regular basis 6. Provision of office Equipment and Maintenance Services

36 Experience PROJECT LOCATION CLIENT SCOPE OF WORK : Security, Parking, Equipment & Janitorial Services : 70, Block E/1, Gulberg III, Lahore : NIB Bank Limited (Gulberg-III Branch) : The activities executed by Cerebri Services include: 1. Operation and management of Parking System 2. Provision of Security Personnel 3. Installation of CCTV & Fire Alarm System 4. Operation and maintenance of CCTV, Fire Alarm and HVAC System 5. Janitorial Services on regular basis 6. Provision of office Equipment and Maintenance Services

37 Experience Cerebri Services is maintaining CCTV Systems, Fire Alarm Systems, HVAC Systems, Security & Parking Systems, Equipment, Janitorial & Cleaning Services with NIB Bank Limited on its different branches in Lahore NIB Bank Model Town Lahore Commercial Market C-Block, Model Town Lahore Punjab Cooperative Society Lahore Plot No 68-F, Commercial Area Punjab Cooperative Housing Society Defense Road, Lahore Thokar Niaz Beg Branch Lahore S.S. Centre, Kibriya Town, Main Raiwind Road, Lahore Bahria Town Branch Lahore Sector B, Executive Lodge, Bahria Town, Lahore Gulberg III Branch, Lahore 83-E-I, Main Boulovard, Gulberg III, Lahore Link Road, Model Town Branch, Lahore Govt Employees Cooper. Housing Society, Model Town Link Road Allama Iqbal Town Branch, Lahore 24, Gulshan Block, Allama Iqbal Town, Lahore Packages Branch Lahore Packages Limited, Shahrah e Roomi, P.O Amer Sidhu, Lahore Gulshan-e-Ravi Branch, Lahore Plot # 16, Block-A, Gulshan Ravi, Lahore Cavalry Ground Branch, Lahore Commercial Plot # 29, Baza Area, Officers Housing Scheme, Cavalry Ground, Lahore New Garden Town Branch, Lahore 10-B, Aibak Block, New Garde Town, Lahore WAPDA Town Branch, Lahore 258 E-2, Wapda Employees Cooperative Housing Society, Lahore NIB Bank Ltd Commercial Area DHA Phase II Lahore Commercial Plot # 12, Block CCA, D.H.A. Phase II, Lahore Ghazi Road Branch, Lahore Block B, Guldasht Scheme, Lahore Cantonment, Ghazi Road, Lahore Johar Town Branch, Lahore Plot # 1, Block E 1, Johar Town, Lahore Wahdat Road Branch, Lahore 19/A, Wahdat Road, LAHORE

38 Experience PROJECT LOCATION CLIENT SCOPE OF WORK : Installation, Operation and Maintenance of CCTV, Fire Alarm and Equipment Maintenance Services : Main Boulevard Gulberg, 10-K, Gulberg II, Lahore : Dubai Islamic Bank (Main Boulevard Gulberg Branch) : The activities executed by Cerebri Services include: 1. Installation of CCTV & Fire Alarm System 2. Operation and maintenance of CCTV & Fire Alarm System 3. Provision of office Equipment and Maintenance Services

39 Experience PROJECT LOCATION CLIENT SCOPE OF WORK : Installation, Operation and Maintenance of CCTV, Fire Alarm and Equipment Maintenance Services : Plot No. 54, Block-1, Sector B/1, Quaid-e-Azam Town, PECO Road, Lahore : Dubai Islamic Bank (PECO Road Branch) : The activities executed by Cerebri Services include: 1. Installation of CCTV & Fire Alarm System 2. Operation and maintenance of CCTV & Fire Alarm System 3. Provision of office Equipment and Maintenance Services

40 Experience PROJECT LOCATION CLIENT SCOPE OF WORK : Installation, Operation and Maintenance of CCTV, Fire Alarm and Equipment Maintenance Services : 201-A, Upper Mall, Shahrah-e-Quaid-e-Azam, P.O. Box No. 249, Lahore : JS Bank Limited (Upper Mall Branch) : The activities executed by Cerebri Services include: 1. Installation of CCTV & Fire Alarm System 2. Operation and maintenance of CCTV & Fire Alarm System 3. Provision of office Equipment and Maintenance Services

41 Experience PROJECT LOCATION CLIENT SCOPE OF WORK : Installation, Operation and Maintenance of CCTV, Fire Alarm and Equipment Maintenance Services : M. M. Alam Road, Main Boulevard Lahore : JS Bank Limited (M.M. Alam Road Branch) : The activities executed by Cerebri Services include: 1. Installation of CCTV & Fire Alarm System 2. Operation and maintenance of CCTV & Fire Alarm System 3. Provision of office Equipment and Maintenance Services

42 Experience PROJECT LOCATION CLIENT SCOPE OF WORK : Installation, Operation and Maintenance of CCTV, Fire Alarm and Equipment Maintenance Services : M. M. Alam Road, Main Boulevard Lahore : JS Bank Limited (D.H.A. Branch) : The activities executed by Cerebri Services include: 1. Installation of CCTV & Fire Alarm System 2. Operation and maintenance of CCTV & Fire Alarm System 3. Provision of office Equipment and Maintenance Services

43 Experience Cerebri Services is maintaining CCTV Systems, Fire Alarm Systems, Security & Parking Systems, Equipment, Janitorial & Cleaning Services with JS Bank Limited on its different branches in Lahore Allama Iqbal Town Branch Chenab Block, Main Boulevard, Allama Iqbal Town, Lahore Shadman Town Branch 56 Ground Floor, Tufail Plaza, Shadman Town, Lahore Faisal Town Branch Plot No. 10, Block 14, Sector B-1 College Road Township, Lahore PIA Cooperative Housing Society Branch PIA Employees Cooperative Housing Society, Wapda Town, Lahore Model Town Branch Bank Square, Model Town, Lahore DHA Phase-II Branch Property No. 62, CCA, Phase-II, Block T, DHA Lahore Airport Road Branch Upper Ground Floor, Divine Mega II Plaza, Ghazi Road, Lahore Cavalry Ground Branch 316-C, Officer Colony Commercial Cavalry Ground, Lahore Doctor s Hospital Branch 152-G-1, Johar Town, Inside Doctor s Hospital, Lahore

44 DEPARTMENT: Dubai Real Estate Centre, Dubai, U.A.E. Contract Duration: Open Project Completion: N.A Maintenance Commencement: 2012 DUBAI CREEK TOWER Maintenance of 29 storey building including parking facility SCOPE OF SERVICES: Maintenance services include, A/C and Ventilation System, Electrical System, Plumbing & Drainage System, Fire Alarm & Fire Fighting System, BMS System, Intercom System, Swimming Pool, Generators, Automatic Sliding Doors and Gas Maintenance

45 DEPARTMENT: Al-Tayer Group, Dubai, U.A.E. Contract Duration: Open Project Completion: N.A Maintenance Commencement: 2012 AL-TAYER PROPERTIES Prequalified and lowest bidder for Maintenance of 15 different buildings including residential buildings, commercial buildings and warehouses.(awaiting take over) SCOPE OF SERVICES: Maintenance services include A/C and Ventilation System, Electrical System, Plumbing & Drainage System, Swimming Pool, Generators.

46 DEPARTMENT: A.R.E, Dubai, U.A.E. Contract Duration: Open Project Completion: N.A Maintenance Commencement: 2012 AL-TAYER PROPERTIES Maintenance of Al-Moosa Tower I & II SCOPE OF SERVICES: Maintenance services include A/C and Ventilation System, Electrical System, Plumbing & Drainage System, Landscaping, Swimming Pool, Generators.

47 DEPARTMENT: Al-Wasl, Dubai, U.A.E. Contract Duration: Open Project Completion: N.A Maintenance Commencement: 2012 OWNER ASSOCIATION Maintenance of Radisson Blu, Crystal Tower SCOPE OF SERVICES: Maintenance services include A/C and Ventilation System, Electrical System, Plumbing & Drainage System, Swimming Pool, Generators. Etc.

48 DEPARTMENT: Landscaping: Arabian Ranches, Dubai, U.A.E. Contract Duration: Complete Project Completion: 4 weeks Commencement: 2012 OWNER : PRIVATE CLIENT SCOPE OF SERVICES: Design and landscaping of all outside open spaces. Design collaboration with client.

49 DEPARTMENT: Landscaping: Falcon City, Dubai, U.A.E. Contract Duration: Complete Project Completion: 4 weeks Commencement: 2012 OWNER : PRIVATE CLIENT SCOPE OF SERVICES: Design and landscaping of all outside open spaces. Design collaboration with client.

50 DEPARTMENT: Landscaping: Dubai Land, Dubai, U.A.E. Contract Duration: Complete Project Completion: 8 weeks Commencement: 2012 OWNER : PRIVATE CLIENT SCOPE OF SERVICES: Design and landscaping of all outside open spaces. Design collaboration with client.

51 DEPARTMENT: Fit Out: Crystal Tower: 1 st Floor, Dubai, U.A.E. Contract Duration: Complete Project Completion: 16 weeks Commencement: 2012/2013 OWNER : PRIVATE CLIENT SCOPE OF SERVICES: Design to maximize internal space. Design to meet full operational requirement of the business. Design collaboration with client. Working in partnership with the consultant to ensure client satisfaction.

52 DEPARTMENT: Fit Out: Crystal Tower: 11 th Floor, Dubai, U.A.E. Contract Duration: Complete Project Completion: 22 weeks Commencement: 2012/2013 OWNER : PRIVATE CLIENT SCOPE OF SERVICES: Design to maximize internal space. Design to meet full operational requirement of the business. Design collaboration with client. Working in partnership with the consultant to ensure client satisfaction. Project included supply of all fixture and fittings.

53 DEPARTMENT: FM: Marina Diamond Towers, Dubai, U.A.E. Contract Duration: On Going Project Completion: Commencement: 2013 OWNER : SCOPE OF SERVICES: Full Fm provision to 6 buildings. Hard and Soft Services.

54 DEPARTMENT: FM: Golf Towers, Dubai, U.A.E. Contract Duration: Awaiting Award Project Completion: 2014 Commencement: 2013 OWNER : FALAK PROPERTIES SCOPE OF SERVICES: Maintenance services include, A/C and Ventilation System, Electrical System, Plumbing & Drainage System, Fire Alarm & Fire Fighting System, BMS System, Intercom System, Swimming Pool, Generators, Automatic Sliding Doors and Gas Maintenance

55 DEPARTMENT: FM: Tennis Tower, Dubai, U.A.E. Contract Duration: Awaiting Award Project Completion: 2014 Commencement: 2013 OWNER : FALAK PROPERTIES SCOPE OF SERVICES: Maintenance services include, A/C and Ventilation System, Electrical System, Plumbing & Drainage System, Fire Alarm & Fire Fighting System, BMS System, Intercom System, Swimming Pool, Generators, Automatic Sliding Doors and Gas Maintenance

56 DEPARTMENT: FM: SIT Tower, Dubai, U.A.E. Contract Duration: Awaiting Award Project Completion: 2014 Commencement: 2013 OWNER : SCOPE OF SERVICES: Maintenance services include, A/C and Ventilation System, Electrical System, Plumbing & Drainage System, Fire Alarm & Fire Fighting System, BMS System, Intercom System, Swimming Pool, Generators, Automatic Sliding Doors and Gas Maintenance

57 DEPARTMENT: Fit Out, Crystal Tower, Dubai, U.A.E. Contract Duration: 18 weeks Project Completion: 2011 Commencement: 2011 OWNER : MAAKSONS SCOPE OF SERVICES: Full design, fit out of office space, supply of all fixtures and fittings

58 DEPARTMENT: Maintenance, Harley Davidson Dealership, U.A.E. Contract Duration: Awaiting Award Project Completion: 2014 Commencement: 2013 OWNER :HARLEY DAVIDSON UAE SCOPE OF SERVICES: Supply of HVAC planned, routine and emergency maintenance to showrooms and retail outlets in the U.A.E.

59 DEPARTMENT: FM/Maintenance: Villa s & Apartments. Contract Duration: 365 day 24 hours a day Project Completion: Yearly contract Comments: Peace of Mind with Easy payment terms OWNER: OWNERS, LANDLORDS, DEVELOPERS. SCOPE OF SERVICES: A maintenance plan designed to suit the requirements of the owner and occupier. Also available special plans of owner asscioations.

60 Horticulture and Landscaping Cerebri Services has established business which provides a professional and efficient landscape service with unlimited fresh and exciting ideas to enhance the environment. We offer a full range of services, including; Design Landscaping Sprinkles Systems Seeding Landscape Lighting Fountains Total Landscape Management (Grounds Maintenance) We provide these professional landscaping services to builders, real estate property owners and managers, home owners, architects, contractors, and developers for all phases of a project. Cerebri offers a country-wide landscape development services and will make your vision a reality utilizing the most cost effective approach to each project. The harmonization of soil, plants, wood, stone, and water blended together create landscapes of lasting beauty and value. Our trained crews use the most modern equipment along with some good oldfashioned hard work to bring your landscape design to life. We use only the highest quality nursery stock and landscape materials available to ensure that the finished project meets your every expectation and provides you with many years of enjoyment.

61 Mechanical Works Cerebri Services is capable to undertake mechanical job with backup of their technical team and have performed such jobs with multiple private clients and as a sub-contractors. Our teams providing operation and maintenance services to nos. of private clients, offices, housing units for security cameras, fire alarm systems and maintenance of office equipment etc. Now we are also focusing in Energy sector especially in solar energy sector to provide such facility to industrial and domestic clients.

62 Janitorial Services Cerebri Services is well equipped and having expertise to provide Janitorial Services to offices, hospitals, commercial markets, buildings and housing units in major cities of Pakistan and abroad. We do cleaning services on daily, weekly and monthly basis by customizing cleaning plan to fit the specific needs of our client. Regular office cleaning plans customarily include the following services: Trash collection, removal, and recycling Vacuuming Horizontal surface dusting Sweeping, mopping Wipe and disinfect doorknobs, telephones Stair and elevator cleaning Entrance, reception area, and foyer cleaning Kitchen and lounge area cleaning including sinks, countertops Sanitizing of all restroom fixtures, sinks, partitions, walls, etc. Dusting Carpet spot removal Cleaning of light fixtures, Parking Area

63 Environmental Policy The company realizes and continuously strives to reduce any adverse impact on environment by actively cooperating with our clients in order to meet any relevant environmental requirements and using our best endeavors to reduce inappropriate consumption of materials, consumables and energy in all operations. Cerebri Services is committed to sustainable development throughout our company, from Maintenance through to Construction. We make every effort to work in harmony with nature and protect the environment. We strive to attain continual improvements in environmental performance by achieving set objectives, measuring progress and communicating these results with all staff. Objectives In implementing this policy we will: Ensure that environmental considerations form part of our business planning and decision-making processes. Promote a culture of responsible environmental management. Protect the natural environment and social surroundings, preserve biodiversity, prevent pollution and minimize waste. Comply with applicable environmental laws and aspire to higher standards within the business. Continually improve our environmental performance. Engage the community in environmental initiatives aligned with our business values. Responsibilities Cerebri Services is responsible for: The provision and maintenance of environmentally considerate systems of work. Involvement in the development, promotion and implementation of environment policies and procedures. Training and supervising employees in environmentally friendly assigned tasks. The provision of resources to meet our environmental commitment. Employees and contractors are to: Take reasonable care and be considerate of the environment. Follow all environmental policies and procedures. Report all known or observed environmentally detrimental incidents and conditions.

64 Health & Safety Policy Cerebri Services places the utmost importance on the health, safety and welfare of its employees and the employees of its clients. Cerebri Services policy is to provide and maintain safe work practices and equipment for our employees by providing them such information, instructions and trainings as they need from time to time. Objectives: Cerebri Services endeavor s to continually improve its safety systems with the aim of achieving a Zero Harm workplace for all employees, subcontractors and visitors. In achieving this outcome, Cerebri Services has established the following objectives. Establish safety as our highest core organizational goal; Provide and maintain a workplace and systems of work, so far as is practicable, that employees, subcontractors and visitors are not exposed to hazards; Ensure that all employees are provided with information, instruction, training and supervision, appropriate to the scope of work being undertaken; Consult with employees on any issues that may affect their safety and health at work; Continuously review safety management systems in order to meet or exceed industry best practice. Responsibilities: Cerebri Services is responsible for: The provision and maintenance of a safe workplace and systems of work. Involvement in the development, promotion and implementation of safety and health policies and procedures. Training and supervising employees in the safe performance of assigned tasks. The provision of resources to meet the safety and health commitment.

65 Statement of Intent Cerebri Services acknowledges the importance of health and safety in today s society. The Board of Directors has overall responsibility for the health, safety and welfare of employees of the company. The objective of this policy is to attain and maintain high standards of health and safety performance throughout the company. Hazards will be identified and the risk of injury, disease or dangerous occurrence will be minimized by the achievement and maintenance of high standards of health and safety. These standards will be achieved, so far as is reasonably practicable, in particular by: The provision and maintenance of equipment are safe and without risk to health. Conducting regular assessment of work activities in order to identify associated hazards and risk. Instruction, training and supervision of employees as necessary to ensure the health and safety of all concerned. The Provision and maintenance of working environments that without risk to health and adequate as regards facilities and arrangement for the welfare of employees of company. A visible management commitment to high standards of health and safety and promotion of a positive health and safety culture throughout the company

66 Health & Safety Chart

67 Health & Safety Risk Assessment

68 H&S RISK ASSESSMENT SAMPLE The Initial Risk Assessment highlights the risks that will affect everyone involved with the site. All parties intending to work on this project must be aware of these risks and indicate in their own Task Specific Risk Assessments / Method Statement how they will deal with them. The Initial Risk Assessment is divided eight sections: 1.1 The Public Interface 1.2 Movement (of vehicles & pedestrians) around site 1.3 Site Services (Including Temporary Electrics) 1.4 Plant & Equipment 1.5 Work Areas 1.6 Working at Height 1.7 Management and Control of Lifting Operations and Mechanical Handling 1.8 Other Significant Safety Hazards 2.0 Health Risks 1.1 Protecting the Public Interface Person at Risk No. ACTIVITY / ELEMENT SIGNIFICANT RISKS / HAZARDS ACTIONS REQUIRED TO REDUCE OR CONTROL RISKS PROCEDURE REQUIRED? OPERATIONS AFFECTED / ACTION BY: (SUB. / LOCATION CEREBRIS) SPECIFIC 1 Site Entrances Struck by Most suitable entrance/exit location Traffic Vehicles vehicles determined from Traffic Management Management accessing / Plan / Site layout Plan Plan egressing Adequate warning signage erected site Good visibility allowed for vehicles Site Layout Pedestrians entering/exiting site & the public passing- Plan passing by / by through site Entrance well maintained; kept clean, entrances level and trip free 2 Delivery Falls Traffic Management Scheme initiated & Traffic All delivery vehicles (& (people) agreed with Local Authority Management vehicles (& drivers) Falls (things) Construction traffic routes to site pre- Scheme drivers) H &S Form Page 1 of 22 Rev

69 H&S RISK ASSESSMENT Struck by vehicles Lifting Operations 3 Site Visitors Falls (people) Falls (things) Struck by vehicles 4 Preventing unauthorised site entry Falls (people) Struck by vehicles SAMPLE determined & sent to all suppliers/subs Co-ordinated deliveries to ensure no vehicles queue onto public highways No unloading allowed outside site boundary Unloading gantries provided where possible All delivery drivers to receive brief induction & direction from gate attendant Delivery vehicles to be escorted by trained people at all times All delivery drivers to wear min. PPE inclusive of hard hat, safety boots & highvisibility vest Site layout & site rules clearly displayed near site entrance for guidance Adequate directional signage provided showing route to car park & office establishment Gate Attendant to provide additional direction/instruction All visitors to be inducted. Those with no site experience to be escorted at all times All visitors to wear minimum PPE inclusive of hard hat, safety boots & high-visibility vest Adequate security, lighting & signage utilised to deter unauthorised access Robust site hoardings erected & regularly monitored Gate Attendant present at all times Site gates kept closed when unattended Traffic Management Plan Site Layout Plan Traffic Management Plan Site Layout Plan Induction Aurora facial recognition system and/or Signing-in procedure travelling to, from or around site. All site visitors (including new starts) moving around site particularly from site entrance / car park to office compound Securing the site boundary: Site Hoardings Site Entrances Site security H &S Form Page 2 of 22 Rev

70 H&S RISK ASSESSMENT SAMPLE 5 Cleanliness of Falls Regular cleaning schedule initiated with Preventing mud highways & (people) any mud on the highway removed / debris being footpaths in Struck by immediately transferred from vicinity of site. vehicles Wheel washers provided to all site exits if site to highways problem thought significant during (State relevant operations): EXAMPLES Excavation Works Piling works Foundation works Ground works 6 Operations at Falls Robust site hoardings erected to Traffic State all such YES all levels in (people) segregate & protect the General Public Management operations / close proximity Falls (things) All scaffolding bordering public areas to Plan locations: to Public Areas Premature be sheeted & incorporate protective fans. (for materials EXAMPLES collapse Concrete barriers/timber baulks used to storage Demolition Struck by protect scaffolds / temporary works areas) Structural vehicles adjacent highways frame erection Noise Materials stored away from site boundary Wall & Roof Dust unless full edge protection in place cladding Fumes Also refer to Section 1.6; Working at Temporary Hazardous Height works Support Materials Systems 7 Road works / Falls Agreement reached with LA & submission Traffic State all such YES Street works (people) of Traffic Management scheme prior to Management operations / occurring Explosion works commencing Scheme locations: outside site Struck by Road & pavement closures agreed with EXAMPLES boundary. vehicles highways departments Resurfacing / Signage & fencing erected around all activities Route lighting provided where required pavement works Street furniture H &S Form Page 3 of 22 Rev

71 H&S RISK ASSESSMENT SAMPLE Pedestrian/vehicle routes well maintained; kept clean, level & trip free Also refer to Section 1.3; Site Services installation Road Diversions Service Works 1.2 Movement (of vehicles & pedestrians) around site A Traffic Management Plan for the site has been produced giving consideration to the following items. It is located in Appendix 2 of the plan and will be posted in relevant areas around site: Site Access / Egress Methods of Dealing with site visitors (security passes / signing-in procedures / directions / etc.) Construction traffic routes (location / one-way systems / vehicle/pedestrian segregation / etc.) Pedestrian crossing points Requirements for route lighting Control of reversing vehicles (use of audible reversing devices / trained banksmen / etc.) Vehicle unloading/loading areas Material storage areas Plant/vehicle refuelling areas Plant/vehicle parking areas Concrete wagon wash out areas Skip Locations Signage & Road marking requirements Protection of structures & temporary works (inc. scaffolds, falsework, excavations & underground chambers, etc) Maintenance of roads & paths traffic / pedestrian routes Relevant sections of the Traffic Management Plan will be communicated to site personnel during induction. H &S Form Page 4 of 22 Rev

72 H&S RISK ASSESSMENT 1.3 Site Services (Including Temporary Electrics) SAMPLE Person at Risk No. ACTIVITY / ELEMENT SIGNIFICANT RISKS/HAZARDS ACTIONS REQUIRED TO REDUCE OR CONTROL RISKS SPECIFIC PROCEDURE OPERATIONS REQUIRED? AFFECTED / LOCATION ACTION BY: (SUB. / CEREBRIS) 1 Temporary Electric Temporary Electrics Manager appointed to Temporary State temporary electricity shock prepare Temporary Electrics Plan ensuring: Electrics electrics distribution Fire Sufficient transformers & socket outlets to Plan. required & prevent overload areas to be Leads carefully laid out - suspended installed: where possible or laid away from EXAMPLES congested areas to reduce likelihood of Route lighting damage trip hazards (ext. / int.) Regular inspections are undertaken of Security sockets & leads lighting to grounds Task Lighting Power Distribution within building 2 Work on live electrical circuits Electric shock Fire Full liaison with utility providers & Temporary Electrics Manager prior to & during work Inspection regime initiated Permits to Work Handover Certificates State all such operations / locations: EXAMPLES New connections Repairs & Maintenance 3 Work near Electric Electricity Board informed of works & Permits to State all YES overhead shock electricity re-routed if possible Work operations / H &S Form Page 5 of 22 Rev YES

73 H&S RISK ASSESSMENT SAMPLE cables Warning signs & safe working distances locations: displayed in vicinity of overhead cables EXAMPLES Protection provided to overhead Work at height cables/services Work involving use of equipment with high reach or high sided 4 Work near / to underground services (inc. electric, gas, water, telecom s, drainage) Electric shock Asphyxiation Explosion Confined Spaces Existing service drawings checked prior to excavation Trial holes hand-dug in vicinity of all underground services For electricity; electric board informed of works & electricity re-routed if possible CAT scans undertaken prior to & during excavation Also refer to Section 1.5 (1&2); Work Areas (excavations / confined spaces) vehicles (e.g. fork trucks/cranes, etc) Permits to State all such Dig operations / locations: Permits to Work EXAMPLES Excavation Works Piling Works Foundation Works Ground works Service Works YES H &S Form Page 6 of 22 Rev

74 H&S RISK ASSESSMENT 1.4 Use of Plant & Equipment Person at risk SAMPLE No. ACTIVITY / ELEMENT SIGNIFICANT RISKS/HAZARDS ACTIONS REQUIRED TO REDUCE OR CONTROL RISKS SPECIFIC PROCEDURE OPERATIONS REQUIRED? AFFECTED / LOCATION ACTION BY: (SUB. / CEREBRIS) 1 Use of plant & equipment (Static, mobile & hand held tools) Falls (people) Falls (things) Electric shock Fire Explosion Struck by vehicles Lifting operations Noise Plant Register & PUWER Folder kept containing list of all Plant & Equipment on site along with relevant documentation, including: Test certificates (where appropriate) Thorough examination reports (where appropriate) Inspection & Maintenance reports (in accordance with manufacturers instructions) Copies of operator competency certification Key Issue register Additionally: Regular visual inspections for presence of safety feature (e.g. guards / mirrors, etc.) All defects reported immediately; if defect renders machine unsafe it must not be used until repaired Areas around plant/equipment cordoned off where necessary Correct PPE worn Additional controls for mobile plant: RA for use (unless carried out as part of TS RA) Plant Register & PUWER Folder Toolbox talks Traffic Management Plan State all static plant & equipment envisaged will be used: EXAMPLES Stone Crushers Batching Plant Generators State all mobile plant & equipment envisaged will be used (cranes, MEWP s & Hoists/mast climbers are covered later): EXAMPLES Excavators Piling Rigs H &S Form Page 7 of 22 Rev

75 H&S RISK ASSESSMENT SAMPLE No passengers unless specifically designed for Seat belts worn where fitted All loads properly secured & loose materials sheeted Stored only in designated areas (TMP) on a flat/secure bed & immobilised SWL kept within to prevent overloading Dumpers Fork Trucks State all hand held plant & equipment envisaged will be used: EXAMPLES Disc Cutters Breakers Compactors 2 Use of Electrical Tools Falls (things) Electric shock Fire MSD Noise Electrical Equipment Folder kept containing list of all CEREBRI s electrical equipment on site along with relevant documentation including: Dates of PAT testing Copies of operator s certification. Additionally PAT testing to take place quarterly for tools (annually for fixed office equipment) Regular visual checks made to ensure all tools have current PAT label attached Only 110V tools used on site. As a last resort (with CEREBRI s permission) 240V tools with doubly insulated cables & RCD may be used RA for use (unless carried out as part of TS RA) Electrical Equipment Folder Toolbox talks State all electrical tools envisaged will be used: EXAMPLES Drills Angle Grinders Circular Saws H &S Form Page 8 of 22 Rev

76 H&S RISK ASSESSMENT SAMPLE 1.5 Work Areas People at Risk No. ACTIVITY / ELEMENT SIGNIFICANT RISKS/HAZARDS ACTIONS REQUIRED TO REDUCE OR CONTROL RISKS SPECIFIC PROCEDURE OPERATIONS REQUIRED? AFFECTED / LOCATION ACTION BY: (SUB. / CEREBRIS) 1 Work in excavations Falls (people & things) Premature collapse Confined spaces Excavation sides battered to a safe angle or support system provided Safe access/egress provided All excavations / support systems entered onto TW s register & monitored accordingly Folder kept for all major elements of TW s (such as trench support systems) containing relevant documentation (Designs, technical data, inspection reports, etc) Also refer to Section 1.3; Site Services Temporary Works Register Temporary Works Folder (support systems) State all such operations / locations: EXAMPLES Foundation Works Work to underground services YES 2 Work in Asphyxiation Only competent people to work in such Permits to State all such YES Confined Fire areas Work operations / Spaces Explosion Safe access/egress provided locations: Atmospheric monitoring equipment EXAMPLES used to monitor environment Drainage Correct PPE worn Connections Personal hygiene stressed & shower Deep facilities made available if necessary Excavations Health surveillance initiated if necessary H &S Form Page 9 of 22 Rev

77 H&S RISK ASSESSMENT SAMPLE 3 Work near Drowning Safety boat provided with trained Rescue State all such YES water operator Procedure operations / Buoyancy Aids provided locations: All measures taken to prevent Environmental EXAMPLES contamination of waterways Manage-ment Scaffolding Plan erection adjacent Waterway 4 Work near Falls (things) Consultation with Network Rail required State all such YES railway tracks Struck by prior to commencing such works operations: vehicles H &S Form Page 10 of 22 Rev

78 H&S RISK ASSESSMENT 1.6 Working at Height People at Risk SAMPLE No. ACTIVITY / ELEMENT SIGNIFICANT RISKS/HAZARDS ACTIONS REQUIRED TO REDUCE OR CONTROL RISKS SPECIFIC PROCEDURE OPERATIONS REQUIRED? AFFECTED / LOCATION ACTION BY: (SUB. / CEREBRIS) 1 Work areas Falls (people) Falls (things) Premature collapse Only competent people to work at height; signage / barriers erected warning of restricted access Safe working area provided with following hierarchy of fall protection in place: Collective fall protection (guard rails / nets / bags), where possible, erected & inspected by competent people Individual fall protection (harnesses / lanyards / inertia reels) as a last resort, used & inspected by competent people & fastened to suitable anchor points Safe access provided to work area (proprietary steps used as opposed to ladders where feasible) Any fragile surfaces clearly demarcated by means of physical barriers & signage Exclusion zones set-up directly below work areas where Handover Procedure (certifying that work areas are safe) State all operations occurring at height / locations: EXAMPLES Demolition Structural frame erection Roof Structure works Wall & Roof cladding H &S Form Page 11 of 22 Rev YES

79 H&S RISK ASSESSMENT 2 Erection, dismantling & use of Temporary Works / support systems at height Falls (people) Falls (things) Premature collapse SAMPLE appropriate Materials stacked away from leading edges unless full edge protection provided (inclusive of brick guards) SWL of working platform never exceeded In addition to control measures stated above for general work areas located at height: Designed, constructed, maintained & dismantled by competent people Exclusion zones set up during erection, dismantling & use All support systems entered onto TW s register & monitored accordingly Folder kept for all major elements of TW s containing relevant documentation (Designs, technical data, inspection reports, etc) Temporary Works Register TW s Folders (for each support system) Permits to load / strike Scaff-Tag system (for all scaffolds) State all such TW s: EXAMPLES Scaffolds Table form Tunnel Form Jump Form Slip Form 3 Openings / holes Falls (people) All holes identified on Hole Hole Register State any holes in working Falls (things) Register & regularly inspected / openings to be platforms All hole coverings to be fastened left out during down & clearly marked as building Danger Hole Below construction & Full edge protection to be erected around larger openings locations: EXAMPLES Duct Risers 4 Use of Fall Falls (people) Used only as a last resort when RA for use State any Protection PPE Falls (things) collective fall protection is not (unless operations Lift Cores YES H &S Form Page 12 of 22 Rev

80 H&S RISK ASSESSMENT SAMPLE possible Users must be trained & competent Pre-use Checks Quarterly Thorough Examination carried out as part of TS RA) Fall Arrest Equipment Register Fall Arrest Equipment Issue sheet envisaged to require Fall Protection PPE: EXAMPLES Structural Frame Erection Scaffolding erection Falsework Support Erection 5 Use of Hoists / Falls (people) Control measures stated in Plant Register State any Hoists Yes Mast Climbers Falls (things) Section 1.4 (1) for Plant & & PUWER & Mast Premature equipment in general to be Folder Climbers to be collapse followed used & CEREBRIS procedure for use of Toolbox talks locations 6 Use of MEWP s Falls (people) Falls (things) Premature collapse Hoists to be followed Control measures stated in Section 1.4 (1) for Plant & equipment in general to be followed CEREBRIS procedure for use of MEWP s to be followed Fall Restraint PPE required in cherry pickers RA for use (unless carried out as part of TS RA) Plant Register & PUWER Folder State any operations envisaged to require MEWP s & the type to be used: EXAMPLES Wall Cladding erected using a Scissor Lift Toolbox talks 7 Use of Mobile Falls (people) Control measures stated in RA for use State any Alloy Towers Falls (things) Section 1.4 (1) for Plant & (unless operations (MAT s) Premature equipment in general to be carried out envisaged to collapse followed as part of require MAT s: H &S Form Page 13 of 22 Rev

81 H&S RISK ASSESSMENT 8 Use of stepladders Falls (people) Falls (things) SAMPLE Correct size / type of tower selected Erected by PASMA certified operatives to manufacturers instructions (outriggers used where necessary) Full boarded with double handrails & toe boards fitted All users to carry CEREBRIS tower scaffold card Exclusion zones set up where feasible Regularly inspected to ensure no adjustments/modifications have been made. Weekly recorded inspections Only used for simple tasks of short duration (not to be used as working platform) Only Industrial Grade ladders to be used Fully inspected prior to use and at regular intervals Placed away from traffic/pedestrian routes Operatives to have 3 points of contact with ladder at all times TS RA) Handover Procedure Plant Register & PUWER Folder Toolbox talks RA for use (unless carried out as part of TS RA) demonstrating unfeasible to use alternative EXAMPLES M&E Works Ceiling Installation Painting & Decorating Works State any operations envisaged to require stepladders: EXAMPLES M&E Works Ceiling Installations Painting & Decorating Works 9 Use of Ladders Falls (people) In addition to control measures RA for use Access to Falls (things) stated above for stepladders: (unless Height Must be tied / footed Must extend at least 1m above landing platform Slope Rate of 1:4 carried out as part of TS RA) H &S Form Page 14 of 22 Rev

82 H&S RISK ASSESSMENT SAMPLE Max. Ladder Height 9m (between rest points) H &S Form Page 15 of 22 Rev

83 H&S RISK ASSESSMENT SAMPLE 1.7 Management and Control of Lifting Operations and Mechanical Handling Cerebri has appointed a competent 'Appointed Person' for lifting operations. The Appointed Person is responsible for ensuring that the requirements of the Group Standard: The Safe Operation of Cranes 2004, are fully complied with by developing and constantly reviewing a Lifting Operations Plan. The Appointed Person, who is named in section 2.2 of this plan, will hold the Lifting Plan. The Lifting Operations Plan is located in Appendix?? and includes: The Crane Team Organisation Chart Authorisation of Slinger / Signallers Identification and Initial Assessment of Lifting Operations Schedule of Common Lifts Index of Method Statements for Special Lifts Lifting Operations Assessment Forms Project Arrangements for Procurement of Lifting Equipment Register of Lifting Equipment Communications: - Crane Team Meetings Briefing Sessions Signalling systems / radios Identification of slinger/signallers Site Cranage Layouts (where applicable). H &S Form Page 16 of 22 Rev

84 H&S RISK ASSESSMENT 1.8 Other Significant Safety Hazards People at Risk SAMPLE No. ACTIVITY / ELEMENT SIGNIFICANT RISKS/HAZARDS ACTIONS REQUIRED TO REDUCE OR CONTROL RISKS SPECIFIC PROCEDURE OPERATIONS REQUIRED? AFFECTED / LOCATION ACTION BY: (SUB. /Cerebris) 1 Housekeeping Falls (people) Daily monitoring of work Environ- All operations / Fire areas/access routes to prevent mental whole site build up of waste Manage-ment Sufficient rubbish skips/bins provided Plan Waste Management procedures implemented 2 Poor Ground Falls (people) Hard standings laid in areas All operations / Conditions Struck by subject to frequent traffic/loading whole site vehicles (i.e. where materials / site cabins are to be placed) Access routes well maintained; kept clean, level and trip free Mud accumulating in the work area to be frequently scraped up as conditions dictate 3 Materials Storage Falls (things) Stored only in designated areas Traffic All operations / Fire Stored in accordance with Management whole site Struck by manufacturers guidance Plan vehicles Packaging checked prior to stacking (i.e. no loose Site Layout bands/straps) Plan Unbound materials must be protected from accidental collapse Stacks not too high & laid on H &S Form Page 17 of 22 Rev

85 H&S RISK ASSESSMENT SAMPLE stable ground Stacks regularly checked for stability Combustible materials not stored internally without prior permission from the Project Manager. Must be covered with LPS 1207 Also refer to Section 1.2; Movement around site 4 Flooding Drowning Surveys undertaken to determine State all risk of flooding operations at Pumps provided if necessary risk from Weather forecast continually monitored flooding: EXAMPLES Excavation Works Piling Works Foundation Works Ground Service Work near waterways 5 Hot Works Fire Fire extinguisher in presence of Hot Works State all Explosion all hot works Permits operations Hot works to cease min. one involving hot hour before end of working day & works: work inspected prior to leaving EXAMPLES site Steel Fixing All work areas kept clear of Plumbing debris & rubbish Works works Works H &S Form Page 18 of 22 Rev

86 H&S RISK ASSESSMENT 5 Undermining of adjacent structures Falls (people & things) Premature collapse SAMPLE Surveys of adjacent structures & ground conditions undertaken prior to work commencing Temporary/permanent support provided as necessary All support systems designed, constructed, maintained & dismantled by competent people All support systems entered onto TW s register & monitored accordingly Folder kept for all major elements of TW s containing relevant documentation (Designs, technical data, inspection reports, etc) Temporary Works Register TW s Folders (for each support system) State all operations that could affect adjacent structures / locations: EXAMPLES Excavation Works Piling Works Foundation Works Service works 6 Lone workers All hazards Situation avoided wherever RA All operations / accentuated possible undertaken whole site Individual must be competent to considering carry out task worker In case of lone security staff; involved & remote calling station must be task at hand provided 7 Young Workers All hazards Senior Cerebri management RA All operations / accentuated approval if operatives <18 undertaken whole site Increase level of considering supervision/training required worker involved & task at hand 8 Pregnant & All hazards Workers duties reduced where RA All operations / nursing mothers accentuated necessary undertaken whole site considering worker involved & H &S Form Page 19 of 22 Rev

87 H&S RISK ASSESSMENT SAMPLE task at hand 2.0 Health Hazards People at Risk No. ACTIVITY / ELEMENT SIGNIFICANT RISKS/HAZARDS ACTIONS REQUIRED TO REDUCE OR CONTROL RISKS SPECIFIC PROCEDURE OPERATIONS REQUIRED? AFFECTED / LOCATION ACTION BY: (SUB. / CEREBRIS) 1 Contaminated land Hazardous Surveys carried out to determine Permits to State any Yes / buildings materials extent of hazard prior to work Work contamination commencing present / Specific Regulations/guidance Toolbox talks subsequent followed at all times operations Contaminated areas segregated required & its whilst removal occurs location: Correct PPE worn EXAMPLES: Personal hygiene stressed & Land shower facilities made available if remediation necessary across entire Health Surveillance initiated if site necessary Asbestos removal within building A Asbestos removal Lead paint removal to interior joinery Hypodermic needles H &S Form Page 20 of 22 Rev

88 H&S RISK ASSESSMENT SAMPLE 6 Vermin Biological Food consumed only in State if vermin hazards (e.g. designated areas present / leptospirosis) Rubbish regularly removed location: Site Personnel informed of risk If rodents sighted, vermin control company to be enlisted 2 Use of hazardous materials 3 Use of Vibration tools H &S Form Hazardous materials Dermatitis MSD Hand Arm Vibration Syndrome (HAVS) Eliminated/substituted wherever possible Stored in a locked container or secure area & marked as Hazardous Materials Used/installed only be competent people Correct PPE worn Barrier creams, hand cleansers & after-care creams provided Health Surveillance if necessary Eliminated where possible through alternative methods of work (e.g. mechanical methods / chemical use) If unavoidable low vibration equipment used & regularly maintained Max. usage time/shift for specific equipment determined & never exceeded Rotation of workforce to limit individual exposure Last Resort; PPE worn such as anti-vibration gloves Page 21 of 22 COSHH Assessments (unless carried out as part of TS RA) Toolbox talks COSHH Register COSHH Issue Sheets RA (unless carried out as part of TS RA) Toolbox talks State all hazardous materials / related operations: EXAMPLES Concreting Formwork erection using releasing agents Machine maintenance & oil, etc State any vibration tools envisaged will be used: EXAMPLES Drills Breakers Compactors Rev

89 H&S RISK ASSESSMENT SAMPLE Also refer to Section 1.4; use of plant & equipment 4 Manual Handling MSD Eliminated wherever possible through use of alternative materials / mechanical means of lifting Training provided for all personnel involved in manual handling Gloves to be worn Manual Handling Assessment (unless carried out as part of TS RA) State any operations envisaged to involve manual handling: EXAMPLES Bricklaying Scaffolding Kerb / flag laying 5 Noisy activities Noise Eliminated wherever possible Noise State any noisy through use of alternative Assessments operations designs, equipment, methods of if required envisaged: work EXAMPLES All plant to be fitted with Piling Works silencers, mufflers, noise reducing doors, etc. Screens erected shielding noisy machines / work activities Demarcation of ear protection zones Considerate Constructors scheme initiated; neighbours kept informed of when noisy activities will occur ssessed By: Date: H &S Form Page 22 of 22 Rev

90 Task Sheets

91 CEREBRI SERVICES Facilities Management Method Statement/Task Sheet Exhaust Fan - Belt Drive MS/Task Sheet No: Line Manager: Date Task Starts: Building Name: Grid / Level: Valid until: PPE required or define special Certified Skills required within team + name Plant and Equipment Safety Helmet Eye Protection* Ear Protection * Respiratory Protection* Overalls* Hi Viz Clothing* Gloves * Safety Footwear* Fall Restraint* Other * Specify Type Environment & Public requirements Other documentation? - e.g. COSHH / Permits PREPARED BY: SIGN & DATE: Who is responsible for.....? Manager: Briefing Job Supervisor: Temporary Works : To be issued to: Access Ways : House Keeping : First Aider : Liaison with other trades : Rev Copy of Sheet to workplace. Signed original filed and registered. Each gang is responsible for housekeeping and clearing up after themselves. Workforce to write & sign their names on the back page when briefed. You must update this Task Sheet and re-brief the workforce if it does not reflect the task in hand.

92 CEREBRI SERVICES Facilities Management Method Statement / Sequence / Do s and Don ts / Must or must not do s Start and stop fan with local switch. Check motor and fan shaft bearings for noise, vibration, overheating; lubricate bearings. Check belts for wear, tension, and alignment, if applicable; adjust as required. Check blower intake dampers, lubricate; if applicable. Check electrical wiring and connections; tighten loose connections. Clean surrounding area, record results and findings and report any needed repairs or operational adjustments. Rev

93 CEREBRI SERVICES Facilities Management TASK SHEET - PART 2 Sub Activity HAZARD - Problems that may or will arise and need controlling CONTROL - How are you going to stop a hazard becoming an accident Name of person to ensure? Rev

94 Computer Aided Facility Management Software Cerebri Services is using CAFM (Computer Aided Facility Management Software) to maintain control over repair costs and preventive maintenance of physical assets. Space planning and maintenance are included. A significant ROI can be achieved using CAFM TIFM Software with proper training and diligence.