CRITICAL SOPs QEHS S No. Document No. Document 1 KF/FMS/SOP/BD/QEHS(PP)/0001 Business Development 2 KF/FMS/SOP/Pur/ QEHS(PP)/0003 Purchase - Vendor

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1 CRITICAL SOPs QEHS S No. Document No. Document 1 KF/FMS/SOP/BD/QEHS(PP)/0001 Business Development 2 KF/FMS/SOP/Pur/ QEHS(PP)/0003 Purchase - Vendor selection 3 KF/FMS/ SOP/Eqpt Maint/QEHS(PP)/0004 Maintenance of equipment and Management of fixed assets 4 KF/FMS/ SOP/Site Management/QEHS(PP)/0006 Project Execution - Site Management 5 KF/FMS/ SOP/Documents/QEHS(MR)/0001 Control and Management of Documents 6 KF/FMS/ SOP/Customer Focus/QEHS(MR)/0004 Customer Focus and CRM 7 KF/FMS/ SOP/IA/QEHS(MR)/0005 Internal Audits 8 KF/FMS/ SOP/ERP/QEHS(MA)/0003 Emergency Preparedness and Response 9 KF/FMS/ SOP/Incident/QEHS(MA)/0004 Incident Reporting & Investigation 10 KF/FMS/ SOP/EHS/QEHS(WI)/0007 EHS NON QEHS 11 KF/FMS/SOP/BD/WIP/0001 SOP for Business WIP.docx 12 KF/FMS/SOP/BD/Bid Centre/0002 SOP for Bid Centre 13 KF/FMS/SOP/GM/Authority-Scope Matrix/0003 SOP Authority Matrix - Scope of Work - Fee Revision 14 KF/FMS/SOP/GM/Business Ethics/0004 SOP Business Ethics policy 15 KF/FMS/SOP/OPS/Induction/0001 Induction and Orientation Process 16 KF/FMS/SOP/OPS/BCP/0002 SOP for Business Continuity 17 KF/FMS/SOP/OPS/KF WOW/0003 SOP- KF WOW.docx 18 KF/FMS/SOP/OPS/E Mails/0004 SOP- Use and Retention 19 KF/FMS/SOP/OPS/Client Grievances/0005 Capturing Client Grievances 20 KF/FMS/SOP/OPS/HOTO/0007 SOP on Handover Takeover process 21 KF/FMS/SOP/COM/Billing Process/0001 Billing Process 22 KF/FMS/SOP/COM/KYVTP/0002 KYC for Third Parties 23 KF/FMS/SOP/COM/MIS/0003 SOP for MIS ( Compliance Reporting)

2 S No. Document No. Document 1 KF/FMS/SOP/BD/QEHS(PP)/0001 Business Development 2 KF/FMS/SOP/Transition/QEHS(PP)/0002 Setting up of a site - Transition 3 KF/FMS/SOP/Pur/ QEHS(PP)/0003 Purchase - Vendor selection 4 KF/FMS/ SOP/Eqpt Maint/QEHS(PP)/0004 Other SOPs QEHS 5 KF/FMS/ SOP/Stores/QEHS(PP)/0005 Handling of site stores Maintenance of equipment and Management of fixed assets 6 KF/FMS/ SOP/Site Management/QEHS(PP)/0006 Project Execution - Site Management 7 KF/FMS/ SOP/NCs/QEHS(PP)/0007 Control of Non conforming services 8 KF/FMS/ SOP/Documents/QEHS(MR)/0001 Control and Management of Documents 9 KF/FMS/ SOP/M R/QEHS(MR)/0002 Management Responsibility 10 KF/FMS/ SOP/HR/QEHS(MR)/0003 Human Resources 11 KF/FMS/ SOP/Customer Focus/QEHS(MR)/0004 Customer Focus and CRM 12 KF/FMS/ SOP/IA/QEHS(MR)/0005 Internal Audits 13 KF/FMS/ SOP/CAPA/QEHS(MR)/0006 Corrective Action Preventive Action 14 KF/FMS/ SOP/Document Change/QEHS(MR)/0007 Document Change 15 KF/FMS/ SOP/HIRA/QEHS(MA)/0001 Hazard Identification, Risk Assessment and control 16 Procedure For Identifying, Assessing And Reviewing Legal And Other KF/FMS/ SOP/Legal Requirements/QEHS(MA)/0002 Requirements And Their Compliance. 17 KF/FMS/ SOP/ERP/QEHS(MA)/0003 Emergency Preparedness and Response 18 KF/FMS/ SOP/Incident/QEHS(MA)/0004 Incident Reporting & Investigation 19 Identification of Environmental Aspects, Impacts assessments & Risk KF/FMS/ SOP/Aspect Impact/QEHS(MA)/0005 Control 20 KF/FMS/ SOP/Comn/QEHS(MA)/0006 Communication, Participation and Consultation 21 KF/FMS/ SOP/Electro -Mech/QEHS(WI)/0001 Electro Mechanical Services 22 KF/FMS/ SOP/Power supply/qehs(wi)/0002 Power Supply 23 KF/FMS/ SOP/FFP/QEHS(WI)/0003 Fire Fighting Procedure 24 KF/FMS/ SOP/WPS/QEHS(WI)/0004 Water Purification System 25 KF/FMS/ SOP/Electro -Mech/QEHS(WI)/0005 Swimming Pool Maintenance 26 KF/FMS/ SOP/HK/QEHS(WI)/0006 Housekeeping 27 KF/FMS/ SOP/EHS/QEHS(WI)/0007 EHS 28 KF/FMS/ SOP/Carpentry/QEHS(WI)/0008 Carpentry and Painting 29 KF/FMS/ SOP/Security/QEHS(WI)/0009 Security 30 KF/FMS/ SOP/Helpdesk/QEHS(WI)/0010 Helpdesk 31 KF/FMS/ SOP/Parking/QEHS(WI)/0011 Parking Administration 32 KF/FMS/ SOP/GBM/QEHS(WI)/0012 General Building Maintenance 33 KF/FMS/ SOP/Liaison/QEHS(WI)/0013 Liaison with govt and civil Authorities 34 KF/FMS/ SOP/Risk Management/QEHS(WI)/0014 Risk & Emergency Management 35 KF/FMS/ SOP/Horticulture/QEHS(WI)/0015 Horticulture Maintenance 36 KF/FMS/ SOP/Waste Management/QEHS(WI)/0016 Waste Management 37 KF/FMS/ SOP/BAS/QEHS(WI)/0017 BAS 38 KF/FMS/ SOP/Pest Control/QEHS(WI)/0018 Pest Control 39 KF/FMS/ SOP/Fire & Life Safety/QEHS(GL)/0001 Fire and Life Safety 40 KF/FMS/ SOP/Key Control/QEHS(GL)/0002 Key Control 41 KF/FMS/ SOP/Medical/QEHS(MP)/0001 Medical Examination 42 KF/FMS/ SOP/First Aid/QEHS(MP)/0002 First Aid 43 KF/FMS/ SOP/Potability/QEHS(MP)/0003 Potability of Water 44 KF/FMS/ SOP/Door Opening/QEHS(MP)/0004 Door Opening 45 KF/FMS/ SOP/Illumination/QEHS(MP)/0005 Illumination Measurement 46 KF/FMS/ SOP/FF/QEHS(MP)/0006 Establishment of Fire Fighting System at Site 47 KF/FMS/ SOP/Green Stationery/QEHS(MP)/0007 Green Stationery 48 KF/FMS/ SOP/Soft copies/qehs(mp)/0008 Maintaining Documents as Soft Copies

3 49 KF/FMS/ SOP/Awareness Posters/QEHS(MP)/0009 Awareness Posters NON-QEHS 1 KF/FMS/SOP/BD/WIP/0001 Business - Work in Progress 2 KF/FMS/SOP/BD/Bid Centre/0002 Bid Centre Process 3 KF/FMS/SOP/GM/Environment/0001 Environment Policy 4 KF/FMS/SOP/GM/Equal Opportunities/0002 Equal Opportunities Policy 5 KF/FMS/SOP/GM/Authority-Scope Matrix/0003 SOP Authority Matrix - Scope of work 6 KF/FMS/SOP/GM/Business Ethics/0004 SOP Business Ethics Policy 7 KF/FMS/SOP/GM/Drugs & Alcohol/0005 SOP Drugs and Alcohol Policy 8 KF/FMS/SOP/OPS/Induction/0001 Induction and Orientation Process 9 KF/FMS/SOP/OPS/BCP/0002 Business Continuity 10 KF/FMS/SOP/OPS/KF WOW/0003 KF WOW 11 KF/FMS/SOP/OPS/E Mails/0004 E Mail - Use and Retention 12 KF/FMS/SOP/OPS/Client Grievances/0005 Capturing Client Grievances 13 KF/FMS/SOP/OPS/Lost - Relinquished sites/0006 Lost/Relinquished sites 14 KF/FMS/SOP/OPS/HOTO/0007 Handover Takeover process 15 KF/FMS/SOP/OPS/Cleaning HT LT/0008 Cleaning HT/LT Rooms 16 KF/FMS/SOP/OPS/Electrical Shutdown/0009 Electrical Shutdown 17 KF/FMS/SOP/OPS/LOTO/00010 Lock out Tag out 18 KF/FMS/SOP/OPS/Power Changeover/0011 Power Changeover 19 KF/FMS/SOP/OPS/CT Cleaning/0012 Cooling Tower Cleaning 20 KF/FMS/SOP/OPS/Common Area lights/0013 Switching ON OFF Common Area Lights 21 KF/FMS/SOP/OPS/DG Operation/0014 DG Set operation 22 KF/FMS/SOP/OPS/Pumps Operation/0015 Domestic Pumps Operation 23 KF/FMS/SOP/OPS/Tank Cleaning/0016 Water Tank Cleaning 24 KF/FMS/SOP/OPS/FAS/0017 Fire Alarm System 25 KF/FMS/SOP/OPS/FF Pumps/0018 Fire Fighting Pumps 26 KF/FMS/SOP/OPS/Lift Operation/0019 Lift Operation 27 KF/FMS/SOP/OPS/Washrooms/0020 Washroom Cleaning 28 KF/FMS/SOP/OPS/Office Cleaning/0021 Office Cleaning 29 KF/FMS/SOP/OPS/Dry Mopping/0022 Dry Mopping 30 KF/FMS/SOP/OPS/Facade Cleaning/0023 Facade Cleaning 31 KF/FMS/SOP/OPS/Staircase Cleaning/0024 Staircase Cleaning 32 KF/FMS/SOP/OPS/Glass Cleaning/0025 Glass Cleaning 33 KF/FMS/SOP/OPS/Reception Cleaning/0026/0033 Reception Cleaning 34 KF/FMS/SOP/OPS/Wet Mopping/0027 Wet Mopping 35 KF/FMS/SOP/COM/Billing Process/0001 Billing process 36 KF/FMS/SOP/COM/KYVTP/0002 KYC for Third Parties 37 KF/FMS/SOP/COM/MIS/0003 MIS

4 Process Plans List of Attachments with SOPs QEHS DOCUMENTS Title of Format KF/FMS/SOP/BD/QEHS(PP)/ Business Development 1 Appendix 'A' - Enquiry List KF/FMS/BD/FORMAT/0001 Format No. 2 Appendix 'B' - Company Brochure & Company presentation KF/FMS/BD/FORMAT/0002 & KF/FMS/BD/FORMAT/ Appendix 'C' - Facilities Management Questionnaire KF/FMS/BD/FORMAT/ Appendix 'D' - Site Survey Report KF/FMS/BD/FORMAT/ Appendix 'E' - Cost Sheet KF/FMS/BD/FORMAT/ Appendix 'F' - Assignment Progress Summary KF/FMS/BD/FORMAT/ Appendix 'G' - Draft FMS Proposal KF/FMS/BD/FORMAT/ Appendix 'H' - Draft FMS Agreement KF/FMS/BD/FORMAT/ Appendix 'I' - Business Development Update KF/FMS/BD/FORMAT/ Appendix 'J' - Track of all competitors KF/FMS/BD/FORMAT/ Appendix 'K' - Business Development Database KF/FMS/BD/FORMAT/ Appendix 'L' - New Business Opportunities KF/FMS/BD/FORMAT/ Appendix 'M' - Draft FMS LOI KF/FMS/BD/FORMAT/0014 KF/FMS/SOP/Transition/QEHS(PP)/ Setting up of a site - Transition 14 Appendix A - Transition Process plan KF/FMS/Transition/FORMAT/ Appendix B - Transition Process KF/FMS/Transition/DOC/ Appendix C - Pre-Transition checklist KF/FMS/Transition/DOC/ Appendix D - Transition checklist KF/FMS/Transition/DOC/ Appendix E - Transition Process Tracker KF/FMS/Transition/FORMAT/ Appendix 'F' - General Documents to be prepared KF/FMS/Transition/DOC/ Appendix 'G' - List of applicable SOPs KF/FMS/Transition/FORMAT/ Appendix ' H' - Deviation to SOPs KF/FMS/Transition/FORMAT/0008 KF/FMS/SOP/Pur/ QEHS(PP)/ Purchase - Vendor selection 22 Appendix A - Process Note CER KF/FMS/PUR/DOC/ Appendix B - Vendor Requisition form KF/FMS/PUR/FORMAT/ Appendix C - Non disclosure Agreement KF/FMS/PUR/FORMAT/ Appendix D - Master Service Agreement KF/FMS/PUR/FORMAT/ Appendix E - Guidlines Procurement KF/FMS/PUR/DOC/ Appendix F - Empanelled vendors KF/FMS/PUR/FORMAT/ Appendix G - Vendor Evaluation Form KF/FMS/PUR/FORMAT/ Appendix H - PO format KF/FMS/PUR/FORMAT/0008 KF/FMS/ SOP/Eqpt Maint/QEHS(PP)/ Maintenance of equipment and Management of fixed assets 30 Appendix A - List of Equipment KF/FMS/Eqpt & Assets Maint/FORMAT/ Appendix B - Maintenance Sheet KF/FMS/Eqpt & Assets Maint/FORMAT/ Appendix C - Calibration Reports KF/FMS/Eqpt & Assets Maint/FORMAT/0003 KF/FMS/ SOP/Stores/QEHS(PP)/ Handling of site stores 33 Appendix A - Site stock Register KF/FMS/Stores/FORMAT/ Appendix B - Monthly stock statement KF/FMS/Stores/FORMAT/0002 KF/FMS/ SOP/Site Management/QEHS(PP)/ Project Execution - Site Management 35 Appendix 'A' - Minutes of Meeting KF/FMS/Site Management/FORMAT/ Appendix B - MMR Template KF/FMS/Site Management/FORMAT/ Appendix C - Monthly Report Format KF/FMS/Site Management/FORMAT/ Appendix D - Contract Closure Intimation - FORM KF/FMS/Site Management/FORMAT/0004 KF/FMS/ SOP/NCs/QEHS(PP)/ Control of Non confoming services 39 Appendix A - Non-conformance sheet KF/FMS/NCS/FORMAT/0001 MR SOPs KF/FMS/ SOP/HR/QEHS(MR)/ Human Resources

5 40 Appendix A - Education Skill Experience KF/FMS/HR/DOC/ Appendix B - Competency Framework_FMS (Non site) KF/FMS/HR/DOC/ Appendix C - Interview Assessment form KF/FMS/HR/FORMAT/ Appendix D - Training need Identification KF/FMS/HR/FORMAT/ Appendix E - Annual Training Calendar KF/FMS/HR/FORMAT/ Appendix F - Training Record & MIS KF/FMS/HR/FORMAT/ Appendix G - Site Training Details - Record KF/FMS/HR/FORMAT/ Appendix H - Individual Training Record KF/FMS/HR/FORMAT/ Appendix I - Training Feedback Form KF/FMS/HR/FORMAT/ Appendix J - Training Effectiveness (PTA) KF/FMS/HR/FORMAT/ Customer Satisfaction Feedback Form KF/FMS/CRM/FORMAT/0001 KF/FMS/ SOP/IA/QEHS(MR)/ Internal Audits 51 Training record of employees performing audit KF/FMS/IA/FORMAT/ Audit Plan KF/FMS/IA/FORMAT/ Audit Schedule KF/FMS/IA/FORMAT/ Internal Quality Audit Report KF/FMS/IA/FORMAT/ Audit summary KF/FMS/IA/FORMAT/ QAP Sheet - PM corporates & Offices KF/FMS/IA/FORMAT/ QAP Sheet - PM Malls KF/FMS/IA/FORMAT/ QAP Sheet -PM Residential KF/FMS/IA/FORMAT/ QAP Sheet -FM KF/FMS/IA/FORMAT/0009 KF/FMS/ SOP/CAPA/QEHS(MR)/ Corrective Action Preventive Action 60 Appendix A - Root Cause Analysis Report KF/FMS/CAPA/FORMAT/ Appendix B - Corrective and Preventive action Report KF/FMS/CAPA/FORMAT/ Appendix C - CAPA Meeting Record KF/FMS/CAPA/FORMAT/0003 KF/FMS/ SOP/Document Change/QEHS(MR)/ Document Change 64 Document Change Request Form KF/FMS/Doc Change/FORMAT/0001 MA SOPs KF/FMS/ SOP/HIRA/QEHS(MA)/ Hazard Identification, Risk Assessment and control 65 Risk Register FMS KF/FMS/HIRA/DOC/ Risk Register HO KF/FMS/HIRA/DOC/0002 KF/FMS/ SOP/Legal Requirements/QEHS(MA)/ Procedure For Identifying, Assessing And Reviewing Legal And 67 Legal Register 1 KF/FMS/LEG/DOC/ Legal Register 2 KF/FMS/LEG/DOC/ Evaluation Report KF/FMS/LEG/FORMAT/0003 KF/FMS/ SOP/Incident/QEHS(MA)/0004 Incident Reporting & Investigation 70 Incident Report KF/FMS/INC/FORMAT/0006 KF/FMS/ SOP/Aspect Impact/QEHS(MA)/0005 Procedure For Identification Of Aspects, Impact Assessment And Risk Control. 71 Aspect - Impact register FMS KF/FMS/Aspect Impact/DOC/ Aspect - Impact register HO KF/FMS/Aspect Impact/DOC/ Appendix A - Evaluation Criteria for Environmental Impact KF/FMS/Aspect Impact/FORMAT/0003 Work Instructions KF/FMS/ SOP/Helpdesk/QEHS(WI)/0010 Helpdesk 74 Appendix 'A' - - Complaint Register KF/FMS/Help Desk/FORMAT/ Appendix 'B' - Hours of Service, Service levels and Service KF/FMS/Help Desk/DOC/0002 expectations Management Programs KF/FMS/ SOP/Medical/QEHS(MP)/0001 Medical Examination 76 Appendix 'A' - Medical Examination KF/FMS/Medical/DOC/0001 KF/FMS/ SOP/First Aid/QEHS(MP)/0002 First Aid 77 Appendix A - First Aid KF/FMS/First Aid/DOC/0002 KF/FMS/ SOP/Potability/QEHS(MP)/0003 Potability of Water 78 Appendix A - Potaility of water KF/FMS/Potability/DOC/0003 KF/FMS/ SOP/Door Opening/QEHS(MP)/0004 Door Opening

6 79 Appendix A KF/FMS/Door opening/doc/0004 NON-QEHS DOCUMENTS Format No. Business Develoment KF/FMS/SOP/BD/WIP/0001 Business - Work in Progress 1 Appendix A KF/FMS/FORMAT/BD/WIP/ Appendix B KF/FMS/FORMAT/BD/WIP/0001 KF/FMS/SOP/BD/Bid Centre/0002 Bid Centre Process 3 Appendix A KF/FMS/DOC/BD/Bid Centre/0001 General Management KF/FMS/SOP/GM/Authority-Scope Matrix/0003 SOP Authority Matrix - Scope of work 4 Appendix A KF/FMS/DOC/GM/Authority-Escalation Matrix/0001 Operations KF/FMS/SOP/OPS/Induction/0001 Induction and Orientation Process 5 Appendix A KF/FMS/DOC/OPS/INDUCTION/ Appendix B KF/FMS/FORMAT/OPS/INDUCTION/ Appendix C KF/FMS/DOC/OPS/INDUCTION/0003 KF/FMS/SOP/OPS/KF WOW/0003 KF WOW 8 Appendix A KF/FMS/FORMAT/OPS/KF WOW/0004 KF/FMS/SOP/OPS/E Mails/0004 E Mail - Use and Retention 9 Appendix A KF/FMS/DOC/OPS/E Mails/0005 KF/FMS/SOP/OPS/Client Grievances/0005 Capturing Client Grievances 10 Appendix A KF/FMS/FORMAT/OPS/Complaint Register/0006 KF/FMS/SOP/OPS/HOTO/0007 Handover Takeover process 11 Appendix A KF/FMS/DOC/OPS/Handover Takeover/ Appendix B KF/FMS/DOC/OPS/Handover Takeover/ Appendix C KF/FMS/DOC/OPS/Handover Takeover/ Appendix D KF/FMS/DOC/OPS/Handover Takeover/0010 KF/FMS/SOP/OPS/LOTO/00010 Lock out Tag out 15 Appendix A KF/FMS/DOC/OPS/LOTO/0008 KF/FMS/SOP/OPS/Facade Cleaning/0023 Facade Cleaning 16 Appendix A KF/FMS/DOC/OPS/Facade/0009 Commercial KF/FMS/SOP/COM/Billing Process/0001 Billing process 17 Appendix A KF/FMS/DOC/COM/Billing/ Appendix B KF/FMS/FORMAT/COM/Billing/ Appendix C KF/FMS/DOC/COM/Billing/ Appendix D KF/FMS/FORMAT/COM/Billing/ Appendix E KF/FMS/FORMAT/COM/Billing/ Appendix F KF/FMS/FORMAT/COM/Billing/ Appendix G KF/FMS/DOC/COM/Billing/ Appendix H KF/FMS/DOC/COM/Billing/ Appendix I KF/FMS/FORMAT/COM/Billing/ Appendix J KF/FMS/FORMAT/COM/Billing/ Appendix K KF/FMS/FORMAT/COM/Billing/ Appendix L KF/FMS/FORMAT/COM/Billing/ Appendix M KF/FMS/FORMAT/COM/Billing/ Appendix N KF/FMS/FORMAT/COM/Billing/ Appendix O KF/FMS/FORMAT/COM/Billing/ Appendix P KF/FMS/FORMAT/COM/Billing/ Appendix Q KF/FMS/DOC/COM/Billing/0017 KF/FMS/SOP/COM/KYCTP/0002 KYC for Third Parties 34 Appendix A KF/FMS/FORMAT/COM/KYCTP/0018

7 35 Appendix B KF/FMS/FORMAT/COM/KYCTP/ Appendix C KF/FMS/FORMAT/COM/KYCTP/ Appendix D KF/FMS/FORMAT/COM/KYCTP/ Appendix E KF/FMS/FORMAT/COM/KYCTP/ Appendix F KF/FMS/FORMAT/COM/KYCTP/ Appendix G KF/FMS/FORMAT/COM/KYCTP/0024 KF/FMS/SOP/COM/MIS/0003 MIS 41 Appendix A KF/FMS/FORMAT/COM/MIS/0025