2016 Safety Calendar Guest Services. Chubb Real Estate & Hospitality Division

Transcription

1

2 Safety Calendar Guest Services Chubb Real Estate & Hospitality Division

3 Make Safety Your New Year s Resolution! January New Year s Day Report any broken locks, and fill out a work order for repair. Trip hazards should be repaired immediately to reduce the potential for injury. All exit signs should be properly illuminated and reflect the correct direction of travel. Be aware of which fire extinguisher is used for each type of fire. Know your state laws about giving receipts for stored luggage. If a guest requests access to a guestroom, direct them to the front desk. All damaged security equipment should be repaired as soon as possible. Check all access door locks. Are you lifting properly? Get help when lifting heavy or awkward objects. Exercise helps reduce the potential for illness or injury. Keep of clearance around any electrical panel. Do not block exit doors or other access points. Guest room numbers should always be kept confidential. If an employee calls the front desk to report an injury, what do you do? Require a photo ID for all cash-paying guests. Review your hotel s policy on checkin identification requirements. The swimming pool gate should be closed and latch automatically. The latch should be above the reach of small children. Martin Luther King Before operating equipment, ensure all safety guards are properly in place. Keep all cash drawers closed and locked. Cribs should be checked for cleanliness and safety before they are delivered to a guest. Pool rules should be posted on the pool deck and clearly visible. Bell staff should identify all safety and security features of the hotel to the guests. individuals or packages to security. Floor mats should be placed at exterior access points. Wear your safety belt when driving a vehicle or forklift. Always check ID s when issuing additional room keys after check-in. Guests requesting an additional key should be listed as a guest of that room. Keep the door of the front desk shut and locked. You receive a call asking for Room. What do you do? Wear the proper footwear for your job. What are the hotel s evacuation procedures? Report any missing fire extinguishers.

4 Snow and Ice Isn t Nice. Wear Shoes that Grip, Don t Slip! February Keep guest areas free of potential trip-and-fall hazards. All interior and exterior lighting should be in proper working order. Check guest s vehicles for damage before you enter and operate. Document any damage. If a weather emergency begins during off shifts, what do you do? Stretching and strengthening your back can help you reduce your potential for injury. Know where emergency numbers are located and when they should be used. Senior citizens rooms should be placed closest to the elevator. Place heavier luggage on lower racks or on the floor. Know where your security equipment is located. Keep all cash drawers closed and locked. Know how to read the fire panel. Require a photo ID for all cash-paying guests. What do you do if you receive a bomb threat? Valentine s Day When lifting, bend at your knees, not with your back. Presidents Day Don t text or talk on a cell phone while driving. Know the type, location and the operation of all handicap equipment. Ask for assistance when lifting heavy and awkward loads. The storage of materials should not be permitted in stairwells or against exit doors. Guest room numbers should always be kept confidential. Know where the first-aid kit is located and how to use it. Someone approaches you and pulls out a gun. What do you do? Inspect the general area for trip-and-fall hazards. Report any repairs needed. Store all flammable liquids in closed containers within the UL flammable safety cabinet. Do you know where the Safety Data Sheets (SDS s) are located? What do you do in case of a power loss? Know your responsibility in a fire emergency. Do not give guest information out. Report any damaged furniture in the common areas. Keep cash draw keys on your wrist or locked in an office. Do not leave in a drawer.

5 If There Isn t Time To Do It Safe, You May Not Have a Chance To Do It Over! March All stairwell doors should open easily and latch closed when released. Don t sign the witness log if you didn t see the deposit go into the safe. Never lend out your keys. If necessary, escort the person to the locked area. The swimming pool gate should close and latch automatically. Cribs should be inspected prior to and after every use. Keep the front desk door shut and locked. Floor mats should be placed at exterior access points on rainy days. What should you do when a guest requests a sharps container? Trip hazards should be repaired immediately to reduce the potential for injury. Before operating equipment, ensure all safety guards are properly in place. Keep all cash drawers closed and locked. Always check the person s ID. when issuing additional keys after check-in. Daylight Saving Time Begins You receive a call asking for Room. What do you do? Keep clearance around all electrical panels. Pool rules should be posted on the pool deck and clearly visible. Wear your seat belt when driving a vehicle or a forklift. St. Patrick s Day Wear the proper footwear for your job. Report any broken locks and fill out a work order for repair. Remember ladder safety. Never use the top two rungs of a ladder. Palm Sunday What are the hotel s evacuation procedures? All exit signs should be properly illuminated and reflect the correct direction of travel. How do you use a fire extinguisher? Know your state laws about giving receipts for stored luggage. If a guest requests access to a guestroom, direct him or her to the front desk. Good Friday All damaged security equipment should be repaired as soon as possible. Are you lifting properly? Get help when lifting heavy or awkward objects. Easter Any missing fire extinguishers should be reported. Always tell guests requesting a safety deposit box that there is only one key. Bell staff should identify all safety and security features of the hotel to the guests. Pool safety equipment should be located on the pool desk and in proper working order. Review the Safety Data Sheets (SDS s) for any product used in job tasks.

6 April Showers Bring Slips and Falls. Keep Walkways Free of Water. April April Fool s Day Store all flammable liquids in closed containers within the UL flammable safety cabinet. Do not text or talk on your cell phone while driving. Know your fire panels. Someone calls the front desk and tells you there is a bomb in the building. What do you do? Know where the first-aid kit is located and how to use it. Use a dust pan and broom to clean up broken glass. Do not reach into any trash can to empty it out. packages to security. Know where your security equipment is located. Any missing fire extinguishers should be reported. What do you do if a guest requests a sharps container? Don t sign the witness log if you didn t see the deposit go into the safe. Remember ladder safety. Never use the top two rungs of a ladder. Never lend out your keys. If necessary, escort the individual to the locked area. Tax Day Always tell guests requesting a safety deposit box there is only one key. A minimum width of must be maintained in all exit pathways. Know where the emergency numbers are located and when they should be called. individuals to security. Know your responsibility in a fire emergency. What do you do in the event of a power loss? Keep all walking paths clear of obstructions. Passover Earth Day Ask for assistance when lifting heavy and awkward loads. Know the type, location and the operation of all handicap equipment. When lifting, bend at your knees, not with your back. Report any damage to the property for repair. Know your state laws about giving receipts for stored luggage. Check guest vehicles for damage before you enter and operate. If a weather emergency begins during off shifts, what do you do? Arbor Day Interior and exterior lighting should be checked daily to make sure it is operating correctly. Be sure to check all guests requesting an ADA room into an appropriate room.

7 Cribs should be inspected prior to and after each use. Spring Has Sprung. Don t Spend it Indoors with an Injury! Pool rules should be posted on the pool fence and be clearly visible. Children should not be left unsupervised on property. Report any broken locks and fill out a work order for repair. Trip hazards should be repaired immediately to reduce the potential for injury. Floor mats should be placed at exterior access points on rainy days. May Wear your seat belt when driving a vehicle or forklift. Mother s Day Always check a guest s ID when issuing additional keys after check-in. Wear the proper footwear for your job. All exit signs should be properly illuminated. Be aware of which fire extinguisher is used for each type of fire. Store heavy or large pieces of luggage on the lower rack or on the floor of the storage room. If a guest requests access to a guestroom, direct him or her to the front desk. All damaged security equipment should be repaired as soon as possible. Are you lifting properly? Get help when lifting heavy or awkward objects. Any missing fire extinguishers should be reported. Remove or close umbrellas when it is windy. Keep all cash drawers closed and locked. Do not remove any safety guards on any equipment. Keep the door of the front desk shut and locked. What are the hotel s evacuation procedures? Remember ladder safety. Never use the top two rungs of a ladder. Review how to operate a fire extinguisher. All stairwell doors should properly open and latch closed when released. What do you do if a guest requests a sharps container? Don t sign the witness log if you didn t see the deposit go into the safe. Heat Awareness Day Remember to drink plenty of water during high heat days. Never lend out your keys If necessary, escort the individual to the locked area. Always remind guests there is a safe in their room to use. Memorial Day Bell staff should identify all safety and security features of the hotel to the guests. The swimming pool gate should close and latch automatically. The latch should be above the reach of small children.

8 Graduate at the Top of your Class! Read and Follow Chemical Labels. Do not text or talk on the cell phone while driving. When lifting, bend at your knees, not at your back. What do you do if you receive a bomb threat? June Use a broom and dustpan to pick up debris. Review any tears in the carpet for repair. Use Wet Floor signs appropriately. Clean up spills immediately and remove the signage. Inspect mats for cleanliness and straight edges. If a mat is lifting or curling, please report. Know where your firstaid kit is located and how to use it. Require a photo ID for all cash-paying guests. Refer to your hotel s procedures. Know where your security equipment is. Lift properly. Bend at your knee, not at your back. Know your procedures for checking in luggage. Keep guest areas free of potential trip-and-fall hazards. Flag Day Know your responsibility in a fire emergency. Check all interior and exterior lighting. Report any lights that need repair. Inspect all ladders prior to use. Senior citizens rooms should be placed closest to the elevator. Ask for assistance when lifting heavy or awkward loads. Father s Day Know the type, location and operation of all handicap equipment. What do you do in case of a power loss? individuals or packages to security. When using a computer workstation, make sure you are sitting ergonomically correct. Store all flammable liquids in a closed UL flammable safety cabinet. Guest room numbers should always be kept confidential. Report any broken locks and fill out a work order for repair. Do not store materials in stairwells. Report any broken lights in stairwells or back hallways. Inspect your work area prior to your shift for hazards. Know where emergency numbers are located and when they should be called. Exercise gives you more energy.

9 Save the Fireworks! Know How to Use Fire Extinguishers. July Trip hazards should be repaired immediately to reduce the potential for injury. The swimming pool gate should close and latch automatically. The latch should be above the reach of small children. Cribs should be inspected prior to each use. Independence Day Do not text while driving. If texting you are eight times more likely to be in an auto accident. Inspect all walking surfaces daily. Keep all cash drawers closed and locked. Pool rules should be posted on the pool deck and clearly visible. Bell staff should identify all safety and security features of the hotel to the guests. Floor mats should be placed at all exterior access points on rainy days. Minors should be accompanied by an adult while on the property. Inspect all carpeted walking surfaces for pulled carpet. All exit signs should be properly illuminated and reflect the correct direction of travel. Be aware of which fire extinguisher is used for each type of fire. Know your state laws about giving receipts for stored luggage. If a guest requests access to a guestroom, direct him or her to the front desk. All damaged security equipment should be repaired as soon as possible. When lifting, size up the object to determine if you need help. Ask for assistance or get a dolly to move materials. Any missing fire extinguishers should be reported. What do you do if a guest requests a sharps container? Don t sign the witness log if you didn t see the deposit go into the safe. Remember ladder safety. Never use the top two rungs of the ladder. Never lend out your keys. If necessary, escort the individual to the locked area. Do not let vendors deliver to guestrooms. Prevent unnecessary people from walking the guest hallways. Parents Day Keep a clearance around all electrical panels. Wear your seat belt when driving a vehicle or forklift. Make sure your security radio is fully charged at the beginning of your shift. Keep the door of the front desk shut and locked. You receive a call asking for Room. What do you do? Wear the proper footwear for your job. What are the hotel s evacuation procedures? Do not permit vendors to use hotel equipment.

10 Summer Is Hot! Take Breaks and Drink Fluids. You are four times more likely to be in an auto accident while on the phone. Use handfree devices and reduce distractions. individuals or packages to security. Require a photo ID for all cash-paying guests. Know where your security equipment is located. You own any spill you discover. August Know what type of handicap room equipment is available, as well as its location and operation. Inform guests the hotel cannot be responsible for items left in cars, both self-park and valet. When a fire trouble signal sounds at the fire alarm panel, you should Is a master key available for fire department use if needed? Have the folios of guests who have checked out been left on the front desktop so that others may see them? If guests ask if it is OK to leave valuables in their car, you should What is the procedure for releasing messages and faxes to guests? If evacuation is necessary, what is the procedure for assisting and notifying impaired guests? A guest spills water on the lobby floor. You should A guest s wife shows up to surprise him for their anniversary. You should Report lights that are not working. If requested to park a guest car, check for damage before entering the driver s seat. It is illegal to allow minors to buy cigarettes from machines or the gift shop. Chairs and desktops should not be used as a substitute for step ladders. Guest Services personnel can fall, too. Maintain two-way communication with security, a watchman and a maintenance person during the night shift. When guests request over-the-counter medications or treatment supplies, you should If guests ask about babysitting, you should Don t leave luggage in the path of travel where guests may trip over it. Stretching and strengthening your back can help you reduce your potential for injury. Guest room numbers should always be kept confidential. The storage of materials should not be permitted in stairwells. Someone approaches you and pulls out a gun. What should you do? Know where the firstaid kit is located and how to use it. If a weather emergency begins during off shifts, what do you do? Ask for assistance when lifting heavy and awkward loads. Know the type, location and the operation of all handicap equipment.

11 Accidents Hurt, Safety Doesn t! Some successful robbers and scam artists dress so they fit in with hotel clientele. Keep your security awareness up. September The valet staff should practice noticing car damage as they walk around to greet the driver and note any damage on the valet ticket. Good lighting is necessary for safety and security. You may be the first to discover that a light is not working. Clean up the spill and put out a wet floor sign. If you can t leave the front desk, be sure someone else takes care of it promptly. Patriot Day Grandparents Day All exit signs should be properly illuminated and reflect the correct direction of travel. Labor Day During an emergency, clear exit and travel paths are essential to the safety of guests and associates. Be aware of which fire extinguisher is used for each type of fire. A guest may request a local map to go running. A disclaimer as to the safety and security of the route should be on the map. If the runner is concerned about safety, suggest the treadmill. Know what the innkeepers law for your state says about giving receipts for stored luggage. Always check a guest s ID when issuing additional keys after check-in. What do you do in the event of a weather emergency? Keep the door of the front desk shut and locked. Someone approaches the front desk, pulls a gun and demands your money. You should Report any broken locks and fill out a work order for repair. Don t ask a co-worker to witness your deposit if he or she didn t see it go into the safe. Trip hazards should be repaired immediately to reduce the potential for injury. It s not okay to store bell carts in the exit stairwell. Always tell guests requesting a safety deposit box that there is not another key for the box. Don t leave luggage in the path of travel where guests may trip over it. Senior citizens should be placed as close to the elevator as possible. Report suspicious persons to security or the MOD. Never lend out your keys. If necessary, escort the individual to the locked area. Do not permit vendors to use hotel equipment. Remember ladder safety. Never use the top two rungs of a ladder. Bell staff should identify all safety and security features of the hotel to the guests. Bell staff should check identification before retrieving stored luggage. Wear your seat belt It is illegal for minors to Children should not when driving a vehicle. purchase cigarettes from machines or the gift shop. be left unattended at the pool. What are the hotel s evacuation procedures?

12 Don t Be a Fall Guy Wear Your Slip Resistant Shoes. October Cribs should be inspected prior to and after each use. Rosh Hashanah Pool rules should be posted on the pool deck and clearly visible. Children should not be left unsupervised on the property. Report any broken locks and fill out a work order for repair. Trip hazards should be repaired immediately to reduce the potential for injury. Floor mats should be placed at exterior access points on rainy days. Wear your seat belt when driving a vehicle or forklift. Always check a guest s ID when issuing additional keys after check-in. Wear the proper footwear for your job. Columbus Day All exit signs should be properly illuminated. Yom Kippur Remove or close umbrellas when it is windy. Keep all cash drawers closed and locked. Do not remove any safety guards on any equipment. Keep the door of the front desk shut and locked. What are the hotel s evacuation procedures? Remember to drink plenty of water during high heat days. Boss s Day Review how to operate a fire extinguisher. All stairwell doors should properly open and latch closed when released. What do you do if a guest requests a sharps container? Don t sign the witness log if you didn t see the deposit go into the safe. Remember ladder safety. Never use the top two rungs of a ladder. Never lend out your keys. If necessary, escort the individual to the locked area. Always remind guests there is a safe in their room to use. Bell staff should identify all safety and security features of the hotel to the guests. The swimming pool Chairs and desktops Maintain two-way When guests request gate should close and latch automatically. The latch should be above the reach of small children. should not be used as a substitute for stepladders. Guest Services personnel can fall, too. communication with security, a watchman and a maintenance person during the night shift. over-the-counter medications or treatment supplies, you should If guests ask about babysitting, you should individuals or packages to security. Halloween Know where your security equipment is located.

13 Before You Do It, Take Time To Think Through It. Wear the proper footwear. All stairwell doors should properly open and latch closed when released. Keep registration cards and folios off the front desk and out of sight from guests and casual visitors. November Never lend out your keys. Always tell guests requesting a safety deposit box there is only one key for the box. Day Light Savings Ends Cribs should be inspected prior to and after each use. Keep a minimum of of clearance around all electrical panels. Election Day Place heavier luggage on lower racks or on the floor. Know where your security equipment is located. individuals or packages to security. Veteran s Day Know how to read the fire panel. Require a photo ID for all cash-paying guests. What do you do if you receive a bomb threat? When lifting, bend at your knees, not with your back. Don t text or talk on a cell phone while driving. Know the type, location and operation of all handicap equipment. Ask for assistance when lifting heavy and awkward loads. The storage of materials should not be permitted in stairwells or against exit doors. Guest room numbers should always be kept confidential. Know where the firstaid kit is located and how to use it. Someone approaches you and pulls out a gun. What do you do? Inspect the general area for trip-and-fall hazards. Report any repairs needed. Store all flammable liquids in closed containers within the UL flammable safety cabinet. Thanksgiving Day Do you know where the Safety Data Sheets (SDS s) are located? What do you do in case of a power loss? Know your responsibility in a fire emergency. Do not give out guest information. Report any damaged furniture in the common areas. Children should not be left unattended at the pool. What are the hotel s evacuation procedures?

14 Be Home For the Holidays! Be Safe This Season! Is a master key available for fire department use if needed? December individuals or packages to security. Require a photo ID for all cash-paying guests. Know where your security equipment is located. You own any spill you discover. Know your fire alarm panels. Inform guests the hotel cannot be responsible for items left in cars, both self-park and valet. When a fire trouble signal sounds at the fire alarm panel, you should The storage of materials should not be permitted in stairwells. Ask for assistance when lifting heavy and awkward loads. Know the type, location and operation of all handicap equipment. What is the procedure for releasing messages and faxes to guests? Have the folios of guests who have checked out been left on the front desktop so that others may see them? If guests ask if it is OK to leave valuables in their car, you should What do you do in case of a power loss? If evacuation is necessary, what is the procedure for assisting and notifying impaired guests? A guest spills water on the lobby floor. You should A guest s wife shows up to surprise him for their anniversary. You should Do you have first-aid kits, know what s in them and know where they are located? The swimming pool gate should close and latch automatically. The latch should be above the reach of small children. Has your cashier drop envelope been properly dropped and witnessed being placed into the safe? Is the front office staff trained to handle a guest requesting a sharps container? If it is desired to have a second person access the safety deposit box, have the person also sign the box registration card when the key is issued. Hanukkah Suspicious is hard to describe; if someone doesn t fit into the environment, let someone else know Christmas Do not text or talk on a cell phone while driving. Keep guest areas free of potential trip-and-fall hazards. It s okay to have overthe-counter medications for sale in vending machines or in the gift shop, but we are not doctors or pharmacists. What do you do if you receive a bomb threat? If guests ask if the area is safe, you should Reduce trip hazards wherever they may exist. Never place objects in a heavily traveled path unless they are wellmarked, preferably at eye level. Impaired guests are not always in the handicapaccess rooms. Know where they are located and note the nature of the impairment on the folio.

15 Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at Insurance is provided by Federal Insurance Company and its U.S. based Chubb underwriting company affiliates. All products may not be available in all states. Loss control evaluations, reports, recommendations and services are made solely to assist the insurer in underwriting and loss control and are not to be construed as an added benefit for the insured, property owner or any other party. Evaluation for any hazard or condition does not imply that it is covered under any policy.