NOW AVAILABLE. on CD ROM!

Transcription

1 NOW AVAILABLE on CD ROM! Canberra Corporation 1994 Revised 1996, 1998, 2000, 2001

2 End User Module Table of Contents Facility Overview Facility & Department Layouts Special Departments with Special Needs Maintenance & Construction Accommodations/Lodging Guest Lodging Employee Lodging Food/Food Service Merchandise/Games Park Operations Laundry Rides Art & Animation Traffic/Parking Admissions Grounds Park Restrooms/Showers Park Attractions General Services Administrative Offices Important Issues Labor Factors that affect Amusement Park Costs Training Factors which affect Amusement Park Costs Typical Employee Training Requirements Restroom Cleaning & Sanitation Winter Maintenance/Activities Bloodborne Pathogen Standard Department Product Listing Table Top Demonstrations Glossary of Terms Canberra Corporation 1997 Procedures Hand Washing Food Service Cleanup Display Cases

3 End User Module Table of Contents (continued) Procedures (continued) Floor Care Carpet Care Restrooms Showerrooms/Lockerrooms Offices Appendix ph Scale of Dirt, Soils and Greases Typical ph Product Distribution Scale USDA Rating Descriptions Liquid Life Form Bio Augmentation Digestive Cycle Restroom Cleaning Time Studies *All information in this seminar is available on CD ROM.

4 Facility Overview Hotel Guest Accomodations Parking Hotel Guest Accomodations Laundry Restrooms Entrance Employee Accomodations Admissions Offices Merchant Shops Kiddie Rides Fountains Restaurants Arcade Small Food & Merchandise Vendors Rides Theatres/ Live Entertainment Water Park Public Restrooms

5 Special Departments With Special Needs Special Needs Need Fulfillment Alternatives Maintenance & Construction Accomodations/Lodging Guest Lodging Employee Lodging Food/Food Service Merchandise/Games Park Operations Laundry Rides Art & Animation Traffic/Parking

6 Special Departments With Special Needs Special Needs Need Fulfillment Alternatives Park Operations (continued) Admissions Grounds Park Restrooms/Showers Park Attractions General Services Administrative Offices

7 Important Issues Labor Cost & Training A. Labor Factors that affect Amusement Park costs 1) Census driven budgets 2) Accurate census forecasting a. Approximately 1250 employees per 1 million cencus b. Parks range from 500,000-3 million visitors/season 3) Training a. See training issues below 4) Rate of return employees a. Average annual return rate of seasonal employees is approximately 5-10% 5) Liability issues audited by the following regulatory agencies a. Local, State & Federal Health Departments b. OSHA (O S H A ) c. EPA (E P A ) B. Training: Factors which affect Amusement Park costs 1) Hazardous Communication Program 2) OSHA Right-To-Know (MSDS) 3) Injury Prevention (climbing, lifting, etc.) 4) Chemical Labeling 5) HMIS 6) HACCP (H A C C P ) 7) Proper use - handling of chemicals 8) Transportation of chemicals within complex. Safety in the workplace 9) Chemical Storage 10) Bloodborne Pathogen standard 11) Sources for training a. Inter-departmental policies & procedures b. IEHA (I E H A ) c. OSHA d. Vendor inservice training e. Industry trade publications f. Other ANSWERS: A -5b Occupational Safety Health Administration, A-5c Environmental Protection Association, B-6 Hazard Analysis Critical Control Points B-11b International Executive Housekeeping Association.

8 Important Issues Labor Cost & Training (continued) C. Typical Employee Training Requirements 1) Must be motivational 2) Must be customized to the special needs of the complex 3) Must include a Train the Trainer program to multiply training efforts 4) Consistency is of utmost importance 5) Don t talk down to the employee 6) Use park teams & vocabulary 7) Train multiple crews with hands-on approach as well as videos, work books & software 8) Work closely with central training & safety personnel 9) Remember that 90-95% of those trained don t return D. Restroom Cleaning & Sanitation Factors that affect restroom cleaning 1) Restrooms are cleaned by teams a. 1 female, 1 male 2) Teams are responsible for sanitation of 2-3 restroom units (depending on traffic) 3) Teams are responsible for geographical zones therefore try to minimize walking distance/time 4) Restrooms are cleaned 4-6 times per day depending on location, traffic, weather and time of year 5) Supply usage a. Paper towels: (Rolls) = 2.75 lineal feet per capita b. Toilet tissue: without seat covers provided: 10 lineal feet per capita c. Toilet bowl cleaner: (9%)(HCI) 1-2 oz./fixture x 4-6 cleanings/day open. E. Winter Maintenance/Activities 1) Bid season (Note: Summertime products should be introduced & evaluated previous to winter bid season) 2) Budgets analyzed 3) Budgets, census forecasts, & supply requirements figured for next season 4) All rides, props, & equipment are brought indoors for cleaning, maintenance & modifications 5) Floors are stripped, sealed & recoated 6) Carpets are extracted & protected 7) Floor, carpet, & degreasing supplies are evaluated 8) Office activities operates as usual 9) Accommodations decrease dramatically

9 Important Issues Labor Cost & Training (continued) F. Section 2 OSHA's Bloodborne Pathogen Standard 1) OSHA's Occupational Exposure to Bloodborne Pathogens: Final Rule, effective 3/92 a. Concerned with two bloodborne pathogens of most consequence aa. Hepatitis B Virus (HBV) bb. Human Immunodeficiency Virus (HIV) 2) Requires employers to develop an Exposure Control Plan (ECP) to contain the following: a. Determination of exposure risks by position and procedures b. Methods of compliance aa. Universal Precautions OSHA's accepted method of infectious control bb. Engineering and work practice controls cc. Personal Protective Equipment dd. Housekeeping 1. Written schedule: Requires written schedule for cleaning and decontamination for each location in facility 2. Disinfection a. Specifies levels of disinfection and procedures which must be followed b. Defines appropriate disinfectant as an intermediate-level disinfectant which has been certified effective against TB (Ex.: Triphenolic Tuberculocidal Germicide) because no HBV-effective product is available. ee. Regulated waste containment and disposal c. HBV vaccinations (Hepatitis B Virus), post-exposure evaluations and follow up d. Communication of hazards (training, labels and signs) e. Record keeping 3) Bloodborne Pathogen Compliance Facts: a. OSHA does recognize EPA Registered HBV Kill claims as Bloodborne Pathogen compliant b. OSHA still requires an intermediate level disinfectant if not HBV efficacious

10 Important Issues Labor Cost & Training (continued) F. Section 2 OSHA's Bloodborne Pathogen Standard 1) OSHA's Occupational Exposure to Bloodborne Pathogens: Final Rule, effective 3/92 a. Concerned with two bloodborne pathogens of most consequence aa. Hepatitis B Virus (HBV) bb. Human Immunodeficiency Virus (HIV) 2) Requires employers to develop an Exposure Control Plan (ECP) to contain the following: a. Determination of exposure risks by position and procedures b. Methods of compliance aa. Universal Precautions OSHA's accepted method of infectious control bb. Engineering and work practice controls cc. Personal Protective Equipment dd. Housekeeping 1. Written schedule: Requires written schedule for cleaning and decontamination for each location in facility 2. Disinfection a. Specifies levels of disinfection and procedures which must be followed b. Defines appropriate disinfectant as an intermediate-level disinfectant which has been certified effective against TB or a HBV-effective product as Registered by the EPA. ee. Regulated waste containment and disposal c. HBV vaccinations (Hepatitis B Virus), post-exposure evaluations and follow up d. Communication of hazards (training, labels and signs) e. Record keeping 3) Bloodborne Pathogen Compliance Facts: a. OSHA does recognize EPA Registered HBV Kill claims as Bloodborne Pathogen compliant b. OSHA still requires an intermediate level disinfectant if not HBV efficacious

11 Product Listing by Department Broad Gen. TB Dilu. Maintenance & Accomodations Food Merchandise Park Product VRE MRSA Spec. Disn. Claim Rates Construction Lodging Food Service Games Operations 302 D/T Bowl Cleaner Y Y *RTU For daily/weekly cleaning & disinfec- For daily/weekly For daily/weekly cleaning & disinfec- cleaning & disinfec- For daily/weekly cleaning & disn. tion of the interiors tion of the interiors tion of the interiors of the interiors of of toilets & urinals. of toilets & urinals. of toilets & urinals. toilets & urinals. 305 T/C Bowl/ Yes *RTU } For weekly/ For weekly/daily For weekly/daily For weekly/daily Tile Porcelain daily cleaning & disn. of cleaning & disn. of cleaning & disn. of Cleaner cleaning & toilets, urinals & toilets, urinals & toilets, urinals & 4030 Multi-Sur 1oz./ disinfection other hard surfaces. other hard surfaces. other hard surfaces. Bathroom Clnr. gal. of toilets, 3410 Tile, Grout 1.5 urinals & Bathroom oz./ & other Clnr./Deodrz. gal. hard surfaces. 315 Mid Acid Yes *RTU For monthly/weekly For monthly/weekly For monthly/weekly For monthly/weekly Bowl Cleaner cleaning & disinfec- cleaning & disinfec- cleaning & disinfec- cleaning & disn. tion of the interiors tion of the interiors tion of the interiors of the interiors of toilets & urinals. of toilets & urinals. of toilets & urinals. of toilets & urinals. 320 N/A Bowl & Y Y Yes Y *RTU For daily/weekly For daily/weekly For daily/weekly For daily/weekly For daily/weekly Bathroom Clnr. cleaning & disnf. cleaning & disnf. cleaning & disnf. cleaning & disnf. cleaning & disnf. 325 T/N/A Bowl Y & Bathrm. Clnr. Y Yes *RTU of toilets, urinals & other hard surfaces. of toilets, urinals & of toilets, urinals & other hard surfaces. other hard surfaces. of toilets, urinals & other hard surfaces. of toilets, urinals & other hard surfaces. 330 Automatic Yes *RTU For control of depo- For control of depo- For control of depo- For control of depo- For control of depo- Toilet Bowl sits in toilet bowl. sits in toilet bowl. sits in toilet bowl. sits in toilet bowl. sits in toilet bowl. Cleaner (tank mounted) (tank mounted) (tank mounted) (tank mounted) (tank mounted) 400 Bacterial *RTU Treatment of floor Treatment of floor Treatment of floor Treatment of floor Treatment of floor Digestant drains, traps, sinks, drains, traps, sinks, drains, grease traps, drains, traps, sinks. drains, traps, sinks, Deodorant urinals & toilets. urinals & toilets. sinks, urinals & toilets. urinals & toilets. 402 Bio- *RTU Opening clogged Opening clogged Opening clogged Opening clogged Opening clogged Enzymatic Drain Opener or slow drains. or slow drains. or slow drains & cleaning/purging or slow drains. or slow drains. grease traps. 410 Acidulous 5 oz./ For deep cleaning For deep cleaning For deep cleaning For deep cleaning For deep cleaning Quarry Tile gal. of cement & quarry of cement & quarry of cement & quarry of cement & quarry of cement & Renovator tile floors. tile floors. tile floors. tile floors. quarry tile floors. 415 Foaming N Y Yes 4 oz./ Deep cleaning & Deep cleaning & Deep cleaning & Deep cleaning & Deep cleaning & Disinfectant Cleaner gal. disinfection of cement, quarry tile disinfection of cement, quarry tile disinfection of cement, quarry tile disinfection of cement, quarry tile disinfection of cement, quarry Concentrate floors, walls, & floors, walls, & floors, walls, & floors, walls, & tile floors, walls, shower stalls. shower stalls. shower stalls. shower stalls. & shower stalls. 420 Glass, Plastic *RTU } Streak free Streak free cleaning Streak free cleaning Streak free cleaning Streak free cleaning & CRT Clnr. RTU cleaning of glass, lexan, of glass, lexan, of glass, lexan, of glass, lexan, 1220 Glass, Plas- *RTU of glass, lucite plexiglass & lucite plexiglass & lucite plexiglass & lucite plexiglass & tic & CRT Clr. lexan, lucite computer screens. computer screens. computer screens. computer screens Glass 1oz./ plexiglass & Cleaner gal. computer 421 Glass, Plastic 12 oz./ screens. & CRT Clr. Con Glass, gal. 1.5 Plastic & CRT oz./ Cleaner gal. 430 Creme Yes *RTU Used to clean sinks, Used to clean sinks, Used to clean sinks, Used to clean sinks, Used to clean sinks, Cleanser chrome & stainless chrome & stainless chrome & stainless chrome & stainless chrome & stainless steel. (Non-food steel. (Non-food steel. (Non-food steel. (Non-food steel. (Non-food contact surfaces only) contact surfaces only) contact surfaces only) contact surfaces only) contact surfaces only) * RTU = Ready to use 7/04

12 Product Listing by Department (continued) Broad Gen. TB Dilu. Maintenance & Accomodations Food Merchandise Park Product VRE MRSA Spec. Disn.Claim Rates Construction Lodging Food Service Games Operations 440 Soft Lotion 1 oz./ For hand dish wash- For hand dish wash- Hand Dishwg. gal. ing of pots, pans, ing of pots, pans, Concentrate utensils, glasses, etc. utensils, glasses, etc. 470 Oven *RTU Deep cleaning of Deep cleaning of & Grill Cleaner ovens, vent hoods, ovens, vent hoods, 1255 Foaming deep fat fryers & deep fat fryers & Oven & Grill Clnr. grills. grills. 701 Econ. Multi- 3 oz./ General cleaning General cleaning General cleaning General cleaning General cleaning Purpose Synthc. gal. of all hard surfaces of all hard surfaces of all hard surfaces of all hard surfaces of all hard surfaces Det. Complex not harmed by not harmed by not harmed by not harmed by not harmed by 4000 All Purpose 1oz./ water, including water, including water, including water, including water, including Cleaner gal. floors & walls. floors & walls. floors & walls. floors & walls. floors & walls Deep Scrub 1.5oz./ Multi-Pur. Clnr. gal. 702 No Rinse Damp Mop Clr. 2 oz./ Utilized as a streakgal. free daily damp Utilized as a streak- Utilized as a streak- Utilized as a streak- Utilized as a streakfree daily damp free daily damp free daily damp free daily damp 3702 Neutral 1.5 mop & general mop & general mop & general mop & general mop & general Damp Mop Clr Neutral oz./gal. purpose cleaner. 1/2 purpose cleaner. purpose cleaner. purpose cleaner. purpose cleaner. Damp Mop Clr. oz./gal. 703 Low Suds 3 oz./ General purpose General purpose General purpose General purpose Automatic gal. cleaning through cleaning through cleaning through cleaning through Scrubber Floor Cleaner auto-scrubbers. (low foaming) auto-scrubbers. (low foaming) auto-scrubbers. (low foaming) auto-scrubbers. (low foaming) 704 Rinse Free 32 For stripping water For stripping water For stripping water For stripping water For stripping water Floor Stripper oz./ based finishes based finishes based finishes based finishes based finishes gal. from floors. from floors. from floors. from floors. from floors. 706 Butyl Free 32 For stripping water For stripping water For stripping water For stripping water For stripping water Low Odor UHS oz./ based finishes based finishes based finishes based finishes based finishes Floor Stripper gal. from floors. from floors. from floors. from floors. from floors. 707 Super Char- 12 For stripping water For stripping water For stripping water For stripping water For stripping water ged Rinse Free oz./ based finishes based finishes based finishes based finishes based finishes Floor Stripper gal. from floors. from floors. from floors. from floors. from floors. 710 Floor 2 oz./ Utilized to neutralize Utilized to neutralize Utilized to neutralize Utilized to neutralize Utilized to neutralize Cleaner & gal. alkaline residues alkaline residues alkaline residues alkaline residues alkaline residues Neutralizer from floors after strip from floors after strip- from floors after strip- from floors after strip- from floors after stripping & to neutralize ping & to neutralize ping & to neutralize ping & to neutralize ping & to neutralize Ice melter residues Ice melter residues Ice melter residues Ice melter residues Ice melter residues form floors & carpets. form floors & carpets. form floors & carpets. form floors & carpets. form floors & carpets. 725 Water *RTU Oil-free, odor free, Oil-free, odor free, Oil-free, odor free, Oil-free, odor free, Based Dust Mop dust mopping & feather dusting of dust mopping & feather dusting of dust mopping & feather dusting of dust mopping & feather dusting of Treatment any hard surface any hard surface any hard surface any hard surface not not harmed by water. not harmed by water. not harmed by water. not harmed by water. 800 N/D Germ- Y Y Yes 2 oz./ } Utilized Utilized for neutral Utilized for neutral Utilized for neutral Utilized for neutral icidal Cleaner gal. for neutral ph cleaning & ph cleaning & ph cleaning & ph cleaning & 801 H/D/Q Yes.5 oz./ ph disinfection of disinfection of disinfection of disinfection of Germicidal Clnr. gal. cleaning & hard surfaces hard surfaces hard surfaces hard surfaces 802 H/F Disn. Clnr. 5 oz./gal. disinfection not harmed not harmed not harmed not harmed 805 Neutral Y Y Yes 1 oz./gal. of hard by water. by water. by water. by water. Disinf. Clnr. surfaces 806 Neutral Y Y Yes.5 oz./ not harmed Hospital Disn. gal. by water. * RTU = Ready to use 7/04

13 Product Listing by Department (continued) Broad Gen. TB Dilu. Maintenance & Accomodations Food Merchandise Park Product VRE MRSA Spec. Disn.Claim Rates Construction Lodging Food Service Games Operations 3805 Germicidal Y Y Yes Y 1 oz./ } Utilized for Utilized for neutral Utilized for neutral Utilized for neutral Utilized for neutral Cleaner gal. neutral ph ph cleaning & ph cleaning & ph cleaning & ph cleaning & 3806 Neutral Y Y Yes Y 1 oz./ cleaning & disinfection of disinfection of disinfection of disinfection of Disf. Damp Mop gal. disinfection of hard surfaces hard surfaces hard surfaces hard surfaces 4080 Disinfectant Y Y Yes Y 1.5 hard surfaces not harmed not harmed not harmed not harmed Cleaner oz./gal. not harmed by by water. by water. by water. by water. water. 804 G/P Non- Yes *RTU Cleaning & Cleaning & Cleaning & Cleaning & Cleaning & Disinfectant disinfection of disinfection of disinfection of disinfection of disinfection of Cleaner 1240 Foaming Yes hard surfaces *RTU not harmed by hard surfaces not harmed by hard surfaces not harmed by hard surfaces not harmed by hard surfaces not harmed by Disnf. Cleaner water. water. water. water. water. 810 T/B Yes Yes 1 oz./ For intermediate For intermediate For intermediate For intermediate For intermediate Concentrate gal. level disinfection level disinfection level disinfection level disinfection level disinfection Hospital Disinfectant & bloodborne pathogen com- & bloodborne pathogen com- & bloodborne pathogen com- & bloodborne pathogen com- & bloodborne pathogen compli- Cleaner pliance when pliance when pliance when pliance when ance when clean- 814 Q/T Tuberculocidal Y Y Yes Yes *RTU cleaning & disinfecting hard cleaning & disinfecting hard cleaning & disinfecting hard cleaning & disinfecting hard ing & disinfecting hard surfaces not Spray surfaces not surfaces not surfaces not surfaces not harmed by water. Disinfectant Cleaner harmed by water. harmed by water. harmed by water. harmed by water. Cleaning & disnf. of rides, ride line stands & hand rails. 820 H/B/V Y Y Yes Yes 2 oz./ Utilized as a blood- Utilized as a blood- Utilized as a blood- Utilized as a blood- Cleaning & Concentrated Hospital gal. borne pathogen compliant cleaner/ borne pathogen compliant cleaner/ borne pathogen compliant cleaner/ borne pathogen compliant cleaner/ disinfectant of rides, ride Disinfectant disinfectant on any disinfectant on any disinfectant on any disinfectant on any line stands & hard surface not harmed by water. hard surface not harmed by water. hard surface not harmed by water. hard surface not harmed by water. hand rails. 901 Solvent Based Industrial 12 Heavy duty oz./ degreasing of Heavy duty degreasing of Heavy duty degreasing of Cleaning & degreasing of Clr. Degreaser gal. equipment & other equipment & other equipment & other rides, ride line 4000 All Purpose 1 oz./ hard surfaces. hard surfaces. hard surfaces. stands, hand Cleaner gal. } rails & concrete. 902 Non-Butyl 8 Heavy duty Heavy duty Heavy duty Cleaning & Industrial oz./ degreasing of degreasing of degreasing of degreasing of Detergent gal. equipment & equipment & equipment & rides, ride line Complex other hard other hard other hard stands, hand 911 Non- 8 surfaces. surfaces. surfaces. rails & concrete. Chlorinated oz./ Ind. Solvent gal. 903 Food 12 Utilized for cleaning Utilized for cleaning Cleaning & degre- Service oz./ & degreasing of food & degreasing of food asing of rides, ride Foaming gal. contact surfaces- contact surfaces- line stands, hand Degreaser USDA A1. USDA A1. rails & concrete. 910 Industrial *RTU Utilized for the Utilized for the Utilized for the Utilized for the Cleaning & Strength Spray removal of ink & removal of ink & removal of ink & removal of ink & degreasing of & Wipe Cleaner Degreaser other heavy soils from, walls, other heavy soils from, walls, other heavy soils from, walls, other heavy soils from, walls, rides, ride line stands, & hand 3910 Multi- 1.5 equipment, lockers equipment, lockers equipment, lockers equipment, lockers rails. Purpose Degreaser oz./ & other surfaces not & other surfaces not & other surfaces not gal. harmed by water. harmed by water. harmed by water. & other surfaces not harmed by water. * RTU = Ready to use 7/04

14 Product Listing by Department (continued) Broad Gen. Dilu. Maintenance Accomodation Food Merchandise Park Product Spec. Disn. USDA Rates & Construction Lodging Food service Games Operations **1000 Semi-Perm- *RTU Sealing resilient Sealing resilient Sealing resilient Sealing resilient Sealing resilient anent Resilient Fl. } tile floors, quarry tile floors, quarry tile floors, quarry tile floors, quarry tile floors, quarry & Concrete Sealer tile & terrazzo. tile & terrazzo. tile & terrazzo. tile & terrazzo. tile & terrazzo. **1001 Versatile *RTU Premium Floor Sealer } **1018 High Gloss *RTU Applying Applying Applying Applying Applying Economy Floor finish finish finish finish finish Finish to to to to to **1020 High Gloss *RTU floor floor floor floor floor Premium after after after after after Floor Finish stripping stripping stripping stripping stripping **1022 Ultra *RTU & & & & & Versatile Premium or or or or or Floor Finish sealing. sealing. sealing. sealing. sealing. **1025 High *RTU Performance UHS Premium Floor Finish 1041 Multi For mop-on, spray For mop-on, spray For mop-on, spray For mop-on, spray For mop-on, spray Purpose oz./gal. buff, or auto buff, or auto buff, or auto buff, or auto buff, or auto Rejuvenator scrubber gloss enhancement. scrubber gloss enhancement. scrubber gloss enhancement. scrubber gloss enhancement. scrubber gloss enhancement. All departments with carpet and/or upholstery 1100 Traffic *RTU For spot cleaning/bonnet cleaning or pre-spraying of walk-off mats & carpeting in non-food Lane, Bonnet spot processing areas. (Daily) For pre-spray treatment before extraction. Cleaner & Solvent Spotter 16 oz./ gal. bonnet 1110 Extraction 2 oz./ For extraction cleaning of walk-off mats, upholstery & carpeting in non-food processing areas. Carpet Conc. gal. (Interim maintenance) 1120 Dry Foam 16 oz./ For rotary shampoo cleaning of walk-off mats, upholstery & carpeting in non-food processing areas. Carpet Shampoo gal. (Interim maintenance) 1130 Foam 1 oz./ Defoaming agent for extractors with D vacs & auto scrubbers in non-food processing areas. (Interim Control Agent 5 gal. maintenance) 1140 Bio-Clenz *RTU Walk-off mats, upholstery/carpet spotter for organic food-based stains in non-food processing areas. Spot Cleaner (Interim maintenance) 1150 Tannin *RTU Walk-off mats, upholstery/ carpet spotter for rust, urine stains & water spots in non-food processing Spotter areas C/S Carpet 2 oz./ Extraction shampoo for EPA- registered sanitization of walk-off mats, upholstery & carpets in non-food Extraction Conc. gal. processing areas Carpet & 42 oz./ For stain protection of all walk-off mats, upholstery & carpeted areas in non-food processing areas. Upholstery gal. Protectant * RTU = Ready to use ** Excludes UL Standards 7/04

15 Product Listing by Department (continued) Antimi- Petrocrobial/ Aloe leum USDA Product VRE MRSA Antiseptic Vera Dist. Auth. Uses 500 Lotion Hand Y N E-4 Regular hand washings not requiring antibacterial claims. Cleaner Equiv. 501 Premium N N N Y N E-4 Luxury hand washing - not requiring antibacterial claims Hand Wash Equiv. 505 Antiseptic Y Y Y Y N E-4 Regular hand washings requiring antibacterial, antimicrobial or antiseptic Lotion Cleanser Equiv. claims. 510 Antimicrobial Y Y Y Y N E-2 Regular hand washings requiring antibacterial, antimicrobial or antiseptic Food Service claims. Hand Wash 515 Instant Hand Y Y SKIN Y N E-4 Utilized when multiple hand washings are required or running water and/or Sanitizer (gel-type) sanitizer Equiv. towels are not accessible. 520 Gentle Hair N N N Y N E-4 Hair and body wash or utilize as a luxury hand soap. and Body Wash Equiv. 525 Hand & Body N N N Y N E-4 Utilized when a hand and body lotion is required due to frequent hand Lotion Equiv. washings or dry conditions. Also used heavily by those individuals required to wear latex gloves and when glove integrity is of absolute importance. 540 Water Lotion N N N Y Y E-4 Utilized for grease, oil and heavy soil removal from hands when a water Grit Cleanser Equiv. source is not accessible. 545 Waterless Paste N N N Y Y E-4 Utilized for grease, oil and heavy soil removal from hands when a water Hand Cleaner Equiv. source is not accessible. 550 Waterless Paste N N N Y Y E-4 Utilized for grease, oil and heavy soil removal from hands when a water Hand Cleaner Equiv. source is not accessible. (grit-type) 560 Citrus Solvent N N N Y N E-4 Utilized for removing inks, paints, oils and soils. Typically chosen by users Waterless Grit Equiv. requiring non-petroleum, solvent based hand cleaners, with grit. Cleanser Dilu. Product Rates All Departments Requiring Deodorization 600 Liquid Malodor 1 oz./gal. Utilized to eradicate unwanted odors from carpets, upholstery, defined spaces. Counteractant (Lemon) 12 oz./gal. *RTU 601 Liquid Malodor 1 oz./gal. Utilized to eradicate unwanted odors from carpets, upholstery, defined spaces. Counteractant (Vanilla) 12 oz./gal. *RTU 602 Liquid Malodor Counteractant 1 oz./gal. 12 oz./gal. Utilized to eradicate unwanted odors from carpets, upholstery, defined spaces. (Peach Kiwi) *RTU 603 Liquid Malodor 1 oz./gal. Utilized to eradicate unwanted odors from carpets, upholstery, defined spaces. Counteractant 12 oz./gal. (Harmony) *RTU 3604 Liquid Malodor 1.5 oz./gal. Utilized to eradicate unwanted odors from carpets, upholstery, defined spaces. Counteractant (Mnt. Fresh) 4060 Odor Counteractant 1 oz./gal. Utilized to eradicate unwanted odors from carpets, upholstery, defined spaces. (Lemon scent) 4064 Odor Counteractant 1 oz./gal. Utilized to eradicate unwanted odors from carpets, upholstery, defined spaces. (Tropical Breeze) * RTU = Ready to use 7/04

16 Product Listing by Department (continued) Broad Gen. Dilu. Maintenance Accomodation Food Merchandise Park Product Spec. Disn. USDA Rates & Construction Lodging Food service Games Operations *1200 Furniture Polish NE *RTU For daily/weekly application to wooden surfaces. *1201 Sweet Tropic C1 *RTU Utilized to Utilized to Utilized to Mist Air Freshener Equi. eradicate eradicate eradicate & Neutralizer unwanted odors unwanted odors unwanted odors *1202 Baby Fresh C1 *RTU from carpets, from carpets, from carpets, Scent Air Equi. upholstery, upholstery, upholstery, Freshener & defined spaces. defined spaces. defined spaces. Neutralizer *1205 Dust Mop C1 *RTU For regular applica- For regular applica- For regular applica- For regular applica- For regular applica- Treatment Equi. tion to dust mops & tion to dust mops & tion to dust mops & tion to dust mops & tion to dust mops & dusting tools to en- dusting tools to en- dusting tools to en- dusting tools to en- dusting tools to enhance the ability to hance the ability to hance the ability to hance the ability to hance the ability to attract and hold dust. attract and hold dust.attract and hold dust. attract and hold dust. attract and hold dust. *1207 Gelled C1 *RTU For quick removal Baseboard Equi. of floor finish & dirt Stripper from baseboards and hard to reach areas. *1210 Stainless Steel Clnr. Polish A7 Equi. *RTU For use when polishing stainless For use when For use when polishing stainless polishing stainless For use when polishing stainless For use when polishing stainless *1211 Stainless C1 *RTU steel. steel. steel. steel. steel. Steel Clnr. Polish Equi. *1220 Glass, Plastic C1 *RTU Daily cleaning of Daily cleaning of Daily cleaning of Daily cleaning of Daily cleaning of & CRT Cleaner Equi. glass, plastic surfaces glass, plastic surf- glass, plastic surf- glass, plastic surf- glass, plastic surfaces & carts including aces & carts inclu- aces & carts inclu- aces & carts inclu- & carts including lexan, luster & ding lexan, luster ding lexan, luster ding lexan, luster lexan, luster & plexiglass. & plexiglass. & plexiglass. & plexiglass. plexiglass. *1225 All Purpose C1 *RTU For general For general For general For general For general Spray & Wipe Equi. degreaser spray & degreaser spray & degreaser spray & degreaser spray & degreaser spray & wipe application wipe application wipe application wipe application wipe application where no disinf. where no disinf. where no disinf. where no disinf. where no disinf. is required. is required. is required. is required. is required. *1226 Industrial C1, C2 *RTU For heavy duty For heavy duty For heavy duty For heavy duty For heavy duty Cleaner Equi. degreaser spray & degreaser spray & degreaser spray & degreaser spray & degreaser spray & Degreaser wipe application wipe application wipe application wipe application wipe application where no disinf. where no disinf. where no disinf. where no disinf. where no disinf. is required. is required. is required. is required. is required. *1229 Vandalism C1 *RTU Removal of paint, Removal of paint, Removal of paint, Removal of paint, Removal of paint, Mark & Stain Equi. ink & other ink & other ink & other ink & other ink & other Remover graffiti from most graffiti from most graffiti from most graffiti from most graffiti from most hard surfaces. hard surfaces. hard surfaces. hard surfaces. hard surfaces. *1230 Disinfectant Y C1 *RTU Daily spray disn. Daily spray disn. Daily spray disn. Daily spray disn. Daily spray disn. Deodorant Equi. of all hard nonporous surfaces. of all hard nonporous surfaces. of all hard nonporous surfaces. of all hard nonporous surfaces. of all hard non- porous surfaces. *1240 Foaming Y C1 *RTU Daily cleaning & Daily cleaning & Daily cleaning & Daily cleaning & Daily cleaning & Disinfectant Equi. disn.of all hard disn. of all hard non- disn. of all hard non- disn. of all hard non- disn. of all hard non- Cleaner nonporous surfaces. porous surfaces. porous surfaces. porous surfaces. porous surfaces. * RTU = Ready to use 7/04

17 Product Listing by Department (continued) Broad Gen. Dilu. Maintenance Accomodation Food Merchandise Park Product Spec. Disn. USDA Rates & Construction Lodging Food service Games Operations *1250 Chewing NA *RTU Removal of Removal of Removal of Removal of Gum Remover chewing gum from chewing gum from chewing gum from chewing gum from fabrics & carpet. fabrics & carpet. fabrics & carpet. fabrics & carpet. *1260 Flying F1 *RTU Nicely fragranced Nicely fragranced Nicely fragranced Nicely fragranced Nicely fragranced Insecticide Equi. flying insecticide. flying insecticide. flying insecticide. flying insecticide. flying insecticide. *1270 Residual F2 *RTU For crawling For crawling For crawling For crawling For crawling Insecticide Equi. insects. insects. insects. insects. insects. *1280 Wasp & F2 *RTU Wasp & Hornet Wasp & Hornet Wasp & Hornet Wasp & Hornet Wasp & Hornet Hornet Insecticide Equi. Long-Range Killing. Long-Range Killing. Long-Range Killing. Long-Range Killing. Long-Range Killing. *RTU = Ready to use 7/04

18 NOW AVAILABLE on CD ROM! Canberra Corporation 1994 Revised 1996, 1998, 2000, 2001

19 Table Top Demo's Table of Contents Carpet Care Demonstrations Floor Care Demonstrations Industrial Science Demonstrations Restroom Demonstrations Supermarket Demonstrations

20 Table Top Demo's Carpet Care Demonstrations Table Top Demo for Carpet & Upholstery Protectant Tools and Materials Needed: 1. One piece of 4" X 4" industrial carpet-one half of the carpet treated with Carpet and Upholstery Protectant 2. Black light Demo Techniques: Turn off as much light as possible. Turn on the black light and hold it close to the carpet sample. This shows the optical brighteners on the treated half of the carpet. Another quick demo for Carpet and Upholstery Protectant is to dip a paper towel in Carpet and Upholstery Protectant and let dry over night. When you are selling the next day, drop water, cola, etc., on the paper towel. It will show that Carpet and Upholstery Protectant is present. Table Top Demo for Dry Foam Carpet Shampoo Tools and Materials Needed: 1. Charcoal 2. 3" industrial carpet sample 3. Product, container and water 4. Fingernail brush 5. Clean white rag 6. Damp rag 7. Black light This product is a fresh peach-scented, rotary dry foam shampoo blended with detergents and spotting agents for removal of water and solvent soluble soils. Dry foam enables deeply imbedded soils to be lifted to the surface for cleaning. Dry foam dries to a crystal, eliminating rapid resoiling and browning. Optical brighteners are added for color enhancement. Demo Techniques: Hold a black light next to a one-ounce sample of Dry Foam Carpet Shampoo. The optical brighteners will be most apparent. Optical brighteners will make colors brighter. 1. Rub charcoal onto 3" industrial carpet sample. 2. Spray area with diluted dry foam sample mix 1:16. (prepared ahead) 3. Use your fingernail brush and agitate lightly. 4. Blot with a clean white rag. 5. Use a damp rag and blot a second time. This demo indicates that Dry foam enables deep imbedded soils to be lifted to the surface for cleaning. Dry foam dries to a crystal, eliminating rapid resoiling and browning.

21 Table Top Demo's Carpet Care Demonstrations (continued) Table Top Demo for Extraction Carpet Concentrate Tools and Materials Needed: 1. Charcoal 2. 3" industrial carpet sample 3. Product, container and water 4. Fingernail brush 5. Clean white rag 6. Black light This is a most effective and economical low-foaming extraction product. Specially formulated with surfactants and solvents for optimum cleaning, with optical brighteners added for fiber enhancement. A film-free formula to prevent rapid re-soiling. Demo Techniques: Hold a black light next to a one-ounce sample of Extraction Carpet Concentrate. The optical brighteners will be most apparent. Optical brighteners tend to make colors brighter. 1. Rub charcoal onto 3" industrial carpet sample. 2. Spray area with diluted extraction sample 1:64. (prepared ahead) 3. Use your fingernail brush and agitate lightly. 4. Blot with clean white rag. Table Top Demo for Traffic Lane & Bonnet Cleaner A unique and versatile product for the removal of difficult stains when used undiluted. For greater economy dilute with water as a pre-spray and for traffic lanes. As a bonnet cleaner this product was specifically formulated for use with rotary-type equipment to penetrate deep into the carpet and remove the soil onto the pad or bonnet. Optical brighteners have been added for a clean, fresh appearance. Tools and Materials Needed: 1. Diluted Product in trigger spray bottle 2. Pre-prepared dirty carpet at least 16" square 3. Terry cloth rag Demo Techniques: 1. Dilute 1: in a trigger spray bottle. 2. Spray a 10" circle on a pre-prepared dirty carpet. 3. Allow to sit for one minute. 4. Wrap a terry cloth rag around your fist. Pre-spray rag. 5. Begin in the center of the sprayed circle and in small circular agitating motions work your way outward. 6. Rotate cloth if necessary.

22 Table Top Demo for Traffic Lane & Bonnet Cleaner Table Top Demo's Carpet Care Demonstrations (continued) Table Top Demo for Traffic Lane & Bonnet Cleaner (continued) This indicates that the Traffic Lane & Bonnet Cleaner is a unique and versatile product for the removal of difficult stains when used undiluted. As a bonnet cleaner this product was specifically formulated for use with rotary type equipment to penetrate deep into the carpet and remove the soil onto the pad or bonnet. Optical brighteners have been added for a clean fresh appearance. Table Top Demo for Foam Control Agent An extremely stable white emulsion product, specially formulated to quickly eliminate foam. Tools and Materials Needed: 1. Two test tubes 2. Warm water 3. Dry Foam Carpet Shampoo 4. Foam Control Agent Demo Techniques: 1. Place two test tubes on desk top. 2. Fill both with one inch of water warm water is best. 3. Add several drops of dry foam carpet shampoo to both. 4. Place finger over opening and shake. 5. To one test tube add one drop of defoamer and shake. 6. Present results. Do not forget to mention other foam problem areas such as: Water Treatment Plants Whirlpools Hot Tubs Dip Tanks Floor Scrubbers Wet/Dry Vacs

23 Table Top Demo's Carpet Care Demonstrations (continued) Table Top Demo for Bio-Clenz Spot Cleaner Tools and Materials Needed: 1. Pre-prepared carpet sample with chocolate stain 2. Product 3. White absorbent cloth 4. Carpet and upholstery enzyme spotter, ready to use. Uniquely formulated as a water-safe spotter for quick removal of protein stains, such as blood, milk, chocolate, and other food stains. Demo Techniques: 1. Present industrial carpet sample with 3" chocolate stain pre-dried. 2. Apply five drops of ready-to-use Bio-Clenz. 3. Allow to sit one minute. 4. Agitate very lightly with fingertip or brush. 5. Blot with white absorbent cloth. 6. A second blotting may be necessary if excess chocolate was used. 7. Also stress deodorizing capabilities of Bio-Clenz Spot Cleaner and enzymatic soil digesting qualities. Table Top Demo for Carpet Sanitizer Concentrate To exhibit Carpet Sanitizer's bacteria-penetrating abilities. Tools and Materials Needed: 1. Small piece of cardboard 2. Water 3. Product Demo Techniques: 1. Apply a drop of water the size of a quarter on a piece of cardboard. 2. Place another small drop of water on big drop. 3. The second drop is not absorbed because water is only able to penetrate at a pre-determined rate. 4. Now, place a drop of Carpet Sanitizer on water spot. The water will immediately spread and penetrate the cardboard, graphically displaying the capability of Carpet Sanitizer penetrating the carpet backing and killing hidden, odor-causing bacteria.

24 Table Top Demo's Floor Care Demonstrations Table Top Demo for Floor Seals and Finishes Tools and Materials Needed: 1. One piece of resilient tile 4" X 4", pre-sealed and finished 2. Small, inexpensive brand rubber heel 3. Small piece of steel wool or buffing pad circle 4. Damp mop finish 5. Clean cloths Demo Techniques: 1. Tile should have two coats of seal and three coats of floor finish. 2. Show the tile to customer and tell him you have two coats of Sealer and three coats of Premium Plus Floor Finish or Premium Floor Finish 3. If cigarettes are available, drop some ashes on the tile and rub in the tile. Wipe off ashes and buff. 4. Use the rubber heel to black-mark the tile then buff with your buffing pad. 5. Drop a diluted solution of Damp Mop Cleaner on the tile. Let set a moment and wipe off...thus proving that your neutral cleaner will not dull the Floor Finish.

25 Table Top Demo's Floor Care Demonstrations (continued) Table Top Demo for Damp Mop Cleaner Tools & Materials Needed: 1. Three eight-ounce clear plastic glasses 2. One ounce of ice melter pellets 3. One stir-stick 4. Five ounces of Damp Mop Cleaner 5. One ounce of customer's all-purpose cleaner. 6. Square cardboard insert from a quart case 7. Baby powder ounces of water Demo Techniques #1: 1. Fill two glasses 3 / 4 full of water and add one ounce of Damp Mop Cleaner to one glass of water. 2. Drop in a few ice melter pellets and stir. 3. Using the second glass filled 3 / 4 full of water, add one ounce of an all-purpose cleaner to the glass of water. 4. Add ice melter pellets and stir. 5. Stir both glasses until pellets are dissolved. The Damp Mop Cleaner glass will be clear and the glass with the All Purpose Cleaner will remain cloudy. Damp Mop Cleaner will leave no film on the floor. This illustrates that an all-purpose cleaner will leave a white film when mopping floors during the "salt and snow and ice" season. Demo Techniques #2: To exhibit Damp Mop Cleaner's extraordinary ability to reduce water surface tension and penetrate soils: 1. Place a drop of water one inch in diameter on cardboard. 2. Drop an additional drop of water on the original drop. Nothing happens. 3. Now place one small drop of Damp Mop Cleaner into middle of water drop. Water will immediately spread and darken sections of the cardboard, indicating soil penetration capabilities of Damp Mop Cleaner. Demo Techniques #3: Another fine demonstration is that of the baby powder demo. 1. Place 4 oz. of Damp Mop Cleaner into an 8 oz. cup. 2. Apply thin coat of baby powder on top of Damp Mop Cleaner. After a period of approximately 10 seconds, the powder will begin to fall to the bottom of the cup.

26 Table Top Demo's Floor Care Demonstrations (continued) Floor Top Demo on Location Tools and Materials Needed: 1. Extra Heavy Duty Stripper, Rinse Free Stripper 2. Black center of strip pad 3. Cloth 4. Black light 5. Sponge 6. Water 7. 8 oz. bottles of Premium Floor Finish (highly durable), Premium Plus Floor Finish, Premium Floor Finish (high performance) 8. Tile Protector/Sealer Demo Techniques: 1. Strip square area as drawn below, making sure to strip 1-2 inches beyond tile 2. Rinse and dry area 3. Apply 1-2 coats seal let dry 4. Apply 1-2 coats finish let dry 5. Hold black light over test area to exhibit optical brighteners Customer will see fantastic results for days after you leave 12" Sq Tile Overlap Accentuates Comparison Results Indicates Area to be Stripped

27 Table Top Demo's Floor Care Demonstrations (continued) Table Top Demo for Floor Stripper & Extra Heavy Duty Stripper Tools & Materials Needed: 1. Floor Stripper and Extra Heavy Duty Stripper diluted in a closed top bottle 2. Several pieces of waxed 1 / 2 inch wide resilient tile (to prepare, see below) 3. Clean wash cloth 4. 8 oz. cup 5. Phenolphthalein - (turns purple/red when in the presence of alkalinity) Demo Techniques: 1. When making the Floor Stripper & Extra Heavy Duty Stripper demonstration, dip tile in cup with 4 oz. stripper and let set for five minutes. Pull out tile and wipe off. 2. To prepare tile for demo, apply two or three coats of finish to a piece of 12" X 12" tile. 3. Using a sharp cutting knife, score the tile in 1/2" widths. 4. Place on the edge of the table and break off each section. One 12" X 12" tile will make 72 pieces, 4" long and 1/2" wide...enough tile to make 144 table top demonstrations. Floor Stripper allow tile to air dry by waving in the air. Now apply 2 drops of phenolphthalein and wipe with white towel. No color should be present on towel, indicating NO alkaline residue. Table Top Demo for Floor Neutralizer/Conditioner Tools & Materials Needed: 1. One white wash cloth 2. One ounce of phenolphthalein 3. Small bottle of Floor Neutralizer/Conditioner solution 4. One eight-ounce clear plastic glass 5. 8 oz. bottle of Extra Heavy Duty Stripper Demo Techniques: Add 1 / 2 ounce of Floor Neutralizer/Conditioner to a glass of water. Spray floor stripper on the corner of the white wash cloth. Drop one drop of phenolphthalein on the sprayed area. The cloth will turn red, showing the alkaline on the cloth. Dip the cloth in the Floor Neutralizer/Conditioner solution and agitate lightly. The red will disappear, proving that the Floor Neutralizer/Conditioner will neutralize the floor. Demonstrate color change: Floor Neutralizer/Conditioner & Extra Heavy Duty Stripper Mix Floor Neutralizer/Conditioner solution in 8 ounce clear plastic glass to simulate mop bucket during rinse/neutralization process. Pour Extra Heavy Duty Stripper into Floor Neutralizer/Conditioner solution in small portions representing the stripping solution removed from the floor. Notice the color change takes place in the Floor Neutralizer/Conditioner solution. You are no longer effectively neutralizing the floor, indicating that it is time to change to a fresh solution.

28 Table Top Demo's Floor Care Demonstrations (continued) Picture Demo Materials Required: 1. Compile a series of 4 pages of 3-ring binder photo album sheets 2. Insert before & after shots of high-profile accounts on 3 of the 4 pages 3. Insert pictures of different procedures taking place and/or photos of floors that required stripping on the 4th page

29 Table Top Demo's Industrial Science Demonstrations Table Top Demo for All Purpose Cleaner & Butyl Cleaner Tools & Materials Needed: 1. Green grease (Crisco with food coloring) 2. Small mirror 3. Product with sprayer 4. Cloth or wipe Demo Techniques: Spread grease onto mirror surface with finger. Apply ready-to-use All Purpose Cleaner only above the grease line on mirror to allow the cleaner via gravity to move down through the grease. You will immediately note the emulsification (whitening) of the soil mass. The grease and soil will lift, suspend and begin running down glass. By wiping the surface, you will completely remove grease. No rinsing required to remove all residue. Table Top Demo for Bacterial Digestant/Deodorant Tools & Materials Needed: 1. Empty plastic cups 2. Green grease (Crisco with food coloring) 3. Liquid Life Forms Demo Techniques: With your finger, apply the green grease uniformly to the inside surface of the cup (coat medium thickness). Pour 1 to 2 ounces of Liquid Life Forms into cup and allow to remain 5 minutes (set aside and continue discussing benefits of product). Leave some of the green grease untouched by Liquid Life Forms. Rinse cup with water. The green grease below its waterline will liquify, illustrating the Liquid Life Form's ability to break down and digest grease.

30 Table Top Demo's Industrial Science Demonstrations (continued) Table Top Demo for Germicidal Cleaner Tools and Materials Needed: 1. Clear vial with cap 2. Small squeeze bottle with motor oil 3. Germicidal Cleaner at use dilution status Demo Techniques: Place product at use dilution in the vial/container. Add drop of grease into vial and shake. You will immediately notice the grease being dispersed throughout, showing complete emulsification and solubilization of the grease and oil, thus proving our Germicidal Cleaner breaks through the oil barriers so that the quats can do their job in killing bacteria. Table Top Demo for Dip Tank Degreasing Tools and Materials Needed: 1. Small 1 qt. rubbermaid square container (clean) 2. Lid for above 3. Small metal parts 4. Tramp oil 5. Water 6. N/C Industrial Solvent 7. Compressed air aerosal Demo Techniques: Mix degreaser with water at 1:8. Cover metal parts with thin layer of tramp oil. Soak parts for 90 seconds. Brush or agitate. Tap excess solution from part. Wipe or blow part dry and allow customer to examine part.

31 Table Top Demo's Restroom Demonstrations Table Top Demo for Sea Shell Demo of Bowl Cleaners Tools and Materials Needed: 1. 1 small sea shell (representing hard water scale) 2. 1 clear wide-mouth bottle or cup 3. Products to be demonstrated: 9% Bowl Cleaner, Detergent Thickened 9.5% Bowl Cleaner, 23% Super Bowl Cleaner, and Thick & Clinging/20% Phosphoric Acid Bowl/Tile/Porcelain Cleaner Demo Techniques: To the wide mouth container, add sea shells. Add 1/4 ounce of Bowl Cleaner to container. The immediate attack of the sea shell by the acid illustrates the product's efficacy in rapid lime calcium or rust removal. Table Top Demo for Color Change Tools and Materials Needed: 1. Small clear cup or vial with dropper 2. Products to be demonstrated: Detergent Thickened Bowl Cleaner, Color Indicated Floor Neutralizer/ Conditioner, and Pad Rejuvenator Floor Pad Renovator Demo Techniques: Show customer quart bottle of product to illustrate color. Pour small amount into cup or vial of water to illustrate green color turning to blue or #705 red color turning to yellow. Table Top Demo for Test Tube Foam and Corrugated Tools and Materials Needed: 1. 1 clear vial or test tube 2. Products to be demonstrated: Non-Acid Bowl and Bathroom Cleaner, Thickened Non-Acid Bowl Cleaner, and General Purpose/Non-Acid Disinfectant Cleaner Demo Techniques: Spray Thickened Non-Acid product into vial, producing foam in vial which can be turned upside down; thus illustrating clinging effect of product/foaming capabilities - disinfectant qualities.

32 Table Top Demo's Restroom Demonstrations (continued) Table Top Demo for Ammonia Odor Removal Tools and Materials Needed: 1. Uric Acid Eradicator Kit to include: clear vial, cotton ball, synthetic urine in small bottle, Uric Acid Eradicator, and sprayer Demo Techniques: Spray cotton ball with synthetic urine odor. Avoid holding under nose of customer (may be offensive). Spray cotton ball with Uric Acid Eradicator, and show how odor is removed. Table Top Demo for Lipstick Removal Tools and Materials Needed: 1. Lipstick and/or hotel-size bar of soap 2. Glass surface 3. Sprayer and wipes 4. Glass Cleaner Demo Techniques: Using a trigger sprayer, spray 8" circle on a window/mirror. Wipe dry with a clean wipe, showing how fast the Glass Cleaner dries, being an alcohol formula. Using a small hotel-size bar of soap and/or lipstick, mark the glass in several areas. Spray as before and wipe clean, illustrating film-free characteristics. Table Top Demo for Discolored Penny Tools and Materials Needed: 1. One discolored penny 2. Small amount of Creme Cleanser (squeeze bottle preferred) 3. Paper towel Demo Techniques: Squeeze small drop of Creme Cleanser onto a penny and allow product to remain on surface 1 minute. Without agitation, wipe product off of penny using paper towel. Note how area previously covered has returned to its original shine and how product wipes free without leaving residue behind. Table Top Demo for Green Grease Kit Tools and Materials Needed: 1. Empty plastic vials/cups 2. Green grease (Crisco with food coloring) 3. Liquid Life Forms 4. Water to rinse cup

33 Table Top Demo's Restroom Demonstrations (continued) Table Top Demo for Green Grease Kit (continued) Demo Techniques: With your finger, apply the green grease uniformly to the inside surface of the tumbler (coat medium thickness). Pour 1 to 2 ounces of Liquid Life Forms into tumbler and allow to remain 5 minutes (set aside and continue discussing benefits of product). Leave some of the green grease NOT in touch with Liquid Life Forms. Rinse tumbler, preferably with COLD water. The green grease will liquefy, illustrating the Liquid Life Form's ability to break down and digest greases. Black Light Demo Tools and Materials Needed: 1. Black Light Demo Techniques: Utilizing a hand-held black light in a darkened restroom, indicate to your customer key areas requiring disinfection and regular cleaning. The Flavin in urine, bacteria and heavy soap scums cause those elements to flouresce when exposed to ultraviolet light, therefore indicating a source for bacteria and odor. By showing your customer the key areas below, you are providing him/her consultation as to the source of odors and bacteria in their restroom. It is NOT to show how poorly they are cleaning. Key areas for use of black light demo. Door Knob Light Switch Flush Handles Toilets Rim, Seat, Sides, Under Bowl, Floor Urinals Interior, exterior, under side Stall Walls Sink Under Side Faucet Handles Paper Towel Dispensers Soap Dispensers Trash Receptacles Shower Stalls Outside of Bathtub in Hotel Restroom Lip Light Demo Tools and Materials Needed: 1. Lip Light Demo Techniques: Utilizing the Lip Light equipped with mirror, indicate to your customer the area under the lip or rim of commodes and urinals. The result of your exploration should provide your customer and their staff with an understanding of where deposits of lime, rust and bacteria need to be removed to eliminate odor and bacteria growth, as well as to maintain sufficient water flow during flushing.

34 Table Top Demo's Supermarket Demonstrations Black Light Demo for Meat Room Tools and Materials Needed: 1. Black Light Demo Techniques: Utilizing a hand-held black light in a darkened meat case (empty if possible), identify for your customer possible areas of bacterial accumulation. This bacterial accumulation may be causing premature browning of meat, which results in a poor display and meat waste. The cost of wasted meat comes directly off the meatroom budget bottom line. It is to the advantage of the meatroom management that the meat remains red and healthy until its sell by date has passed. Lip Light Demo for Meat Room, Product, and Deli Tools and Materials Needed: 1. Lip Light Demo Techniques: By using your restroom lip light, indicate blood and dirt accumulations under the meat, produce, and deli display shelves. This tool will assist your efforts of consulting with your customer on how you can help them maintain high standards of quality.

35 Glossary of Terms Abrasive Absorbent A substance used to scour, scrub, smooth or polish a surface. Able to take in and make part of an existent whole. Acid A water-soluble substance with a ph less than 7. Acrylic Acrylic Styrene Adhesion Algae Algaecide Type of polymer popular for floor finishes. Also, a man-made synthetic fiber used in spun yarn to resemble wool in carpet. Popular type of polymer blend for floor finishes. A necessary component of a floor finish, which causes it to stick to the floor rather than peel, flake or powder. Plants similar to fungi, but containing chlorophyll and other pigments A chemical agent that kills algae Alkali A chemical with a ph greater than 7. Alkalinity All Purpose Cleaner American Oriental Amine Ammonia Anaerobic Bacteria Anionic Antibiotic Antifoulant Alkalinity is useful in removing acidic, fatty and oily soils. Soap and soap-based products are alkaline and perform well only in an alkaline medium. Detergent products can be formulated at any level of alkalinity determined by the cleaning task to be performed. A powder or liquid detergent suitable for both general house cleaning duties and laundry. These products may not be as effective for specific cleaning jobs as products specially formulated for the task. Woven American carpets of Axminister or Wilton weave in oriental colors and patterns. A class of organic compounds containing nitrogen. Amines are often used as floor finish strippers, buffering agents in liquid laundry detergents and as fabric softeners. An alkaline gas composed of nitrogen and hydrogen (NH 3 ). 5% to 10% solutions of ammonia are sold as household ammonia. Ammonia is used to aid in removing grease and dirt from surfaces and to boost the cleaning power in grease cutters, wax strippers and general purpose soil removers. Bacteria that thrives in the absence of air or oxygen. Negatively charged part of a molecule. Anionic surfactants are widely used in highsudsing detergents. A substance produced by a living organism which has the power to destroy or inhibit the multiplication of other organisms, especially pathogens A chemical agent that prevents growth of organisms on underwater structures

36 Glossary of Terms (continued) Antimicrobial Any substance or mixture of substances intended for preventing, destroying, Agent/Pesticide repelling, or mitigating any pest Antimicrobial Antisepsis Antiseptic Agents which destroy or control the growth of any bacteria, fungi, or virus pathogenic to man or animals. Antimicrobial products include sterilizers, disinfectants, virucides, sanitizers, bacteriostats, fungistats, and algaecides The destruction of microorganisms that cause disease, fermentation, or putrefaction; use of antiseptic methods and procedures A substance that inhibits or arrests the growth or action of microorganisms. Used especially in describing agents applied to living tissue. Also, pertaining to the use of antiseptics, as antiseptic surgery Antistatic Agent Asphalt Tile Autoclave Auto Ignition Temperature Axminister Bacillus Backing Bacteria Bactericide Bactericidal Bacteriostat A substance that reduces static electricity produced by friction. Friction causes fabric (especially man-made fabrics, such as nylon and polyester) to produce static electricity discharge. A floor tile manufactured with a mixture of synthetic fibers, lime rock, mineral fillers and coloring. Asphalt is used to bind the materials together. Very porous. An apparatus for sterilizing by means of super-heated steam under pressure The lowest temperature in which a gas will spontaneously ignite without a spark or flame. A carpet weave in which pile tufts are individually inserted from colored yarns arranged on spools, making possible an enormous variety of colors and patterns. Any rod-shaped bacterium. Loosely used, any disease-producing bacterium The various materials that comprise the back of a carpet which secures the face of the carpet pile. They include primary backing, which is frequently a woven or nonwoven polypropylene, a woven jute, or cotton duck on scatter rugs. Secondary backing is fabric (usually jute, woven or nonwoven polypropylene) laminated to the back of carpet to reinforce and increase dimensional stability. Construction yarns comprising chain warp, stuffer warp, and shot fill are interwoven with the face yarn during carpet formation and are the backings of woven carpets. A wide range of microorganisms, usually one-celled. Many are disease-producing; others are active in processes such as fermentation or the conversion of dead organic matter of soluble food for plants An agent that destroys disease germs, but not necessarily spores Pertaining to or having the characteristics of a bactericide A product that retards or inhibits the growth or multiplication of bacteria

37 Glossary of Terms (continued) Beater Bar A rigid bar on a vacuum cleaner brush that agitates and loosens soil from the carpet. Bird's Eye Bleeding Boiling Point Bradley Fountain Circular blemishes on a polymer or wax surface caused by bubbles solidifying during application. Usually caused by agitation of the floor finish during the application or by applying heavy coats of finish. Also known as "fish eyes." Removal of color from carpet or other floor tile material by a liquid. Some carpets may bleed with hot water. Floor tile (particularly asphalt) can bleed from an excessive concentration of stripper solution. The lowest temperature (at standard pressure) at which a liquid becomes a vapor. Circular granite hand-washing sink utilized in industrial plants to accommodate multiple personnel. Bridgeport Machine Metal fabrication machine which requires regular maintenance. Brighteners Broad Spectrum Broadloom Browning (Brown Out) Butyl Cellosolve Carnauba Catalyst Cationic Surfactant Caustic Ceramic Tile Chelating Agent Optical or fluorescent enhancers found in carpet cleaning products and fabric cleaners. Effective against a wide range of different types of microorganisms Term of measurement that designates the width of a carpet. A reaction that occurs in carpets when high ph solutions cause the carpet's natural coloring (usually jute) to travel from the carpet backing to the fiber strand and discolor the carpet. Easily cured with de-browning product applications. A trademark name for a water-soluble solvent frequently used in degreasing products. Actual name of slang term butyl. Natural polishing wax which is derived from the leaves of the carnauba palm tree in Brazil. Average yield per year from one tree is approximately four to five ounces of wax. A substance which influences a chemical reaction. A surfactant that is from a positively charged ionic group. The most common cationic surfactants are known as quaternary ammonium compounds such as alkyl dimethyl benzyl ammonium chloride. These are widely used as disinfectant and sanitizing products. Not recommended for 5th Generation carpets. Strong alkaline substance which irritates the skin. Clay tile with an impervious, usually glossy, layer on the surface. Chemicals in a cleaner that increase the performance of the product by combining chemically with insoluble material such as hard water salts, making them soluble so that they (1) do not steal cleaning power (2) do not settle out leaving difficult to rinse films, and (3) do not combine with soap fats to form soap scum. They will dissolve such films that may have built up on a surface by use of deficient cleaners

38 Glossary of Terms (continued) Chronic Continuing for a long time; constant Cide Cide or Cidal Concurrent Conductive Conductive Floors Curing Cross Infection Culture Culture Test Cut Pile Degreaser Deodorizer Detergent Disinfectant Digester Dimensional Stability Dip Tank Disinfectant Agents with the ability to kill micro-organisms. A suffix that means to kill Happening at the same time; a concurrent odor is one which appears at the same time or as the result of another action such as spillage The property in a surface or material which allows/allowing electricity to flow freely through it Special resilient tile that is designed to dissipate or prevent static electricity. Frequently used in computer rooms. A chemical drying aging process that increases the durability of floor finishes. The transfer of disease or infection from one person to another Cultivation or growth of bacteria in a prepared nutrient media To take samplings from a surface and attempt to grow bacteria in a nutrient media from such samplings. Used to determine effectiveness of bactericidal cleaning. See scalpel test and swab test. The face of a carpet that has had the ends cut at the loops. A product specifically formulated to remove grease, oil and soil. A chemical agent that prevents the formation of odors by acting upon microorganisms A product that is both a cleaner and a disinfectant An enzyme used to break down stains caused by food products and blood. The tendency of a fabric to retain size and shape. A carpet receives additional dimensional stability from the secondary backing. Refers generally to degreaser (water/solvent based) utilized in semi-automated parts washing processes. A less lethal process than sterilization. It eliminates virtually all recognized pathogenic microorganisms but not necessarily all microbial forms (e.g., bacterial endospores) on inanimate objects.

39 Glossary of Terms (continued) Double Bucket A mopping technique that utilizes two buckets. The first bucket contains a disinfectant Procedure and the other, clear rinse water. The mop goes from the disinfectant to the floor, from the floor to the clear water rinse, to the wringer and back into the disinfectant. The procedure reduces disinfectant contamination. Dry Foam Dry Rot Emulsification Environment Epoxy Exposure Limit Fade-out Fading Filament Fish Eyes Flammability Flash Point Fungi Fungicide Fungistat Gage (Gauge) Germ A detergent solution with a small amount of water that is mechanically worked into a carpet. The loose soil is removed by a vacuum after becoming encapsulated by the friable powders A condition caused by an attack of microorganisms on fibers, textiles, carpets and other materials. An attack on natural carpet backing may cause loss of strength that leads to tearing and break down of carpet. The action of breaking up greases into small particles which are suspended in solution. Surroundings; any area where there are organisms outside the human body A very hard synthetic thermosetting resin often used in floor finishes, paints, and sealers. The limit set to minimize an employee's exposure to a hazardous material. Associated terms include Permissible Exposure Limit (PEL), Short Term Exposure Limit (STEL), and Threshold Limit Value (TLV). The loss of effectiveness of cleaning and/or disinfectant agents while in use Loss of color caused by actinic radiation such as sunlight, atmospheric gasses and cleaning or bleaching chemicals. A single continuous strand of fiber. See Bird's Eyes. The capacity of a material to ignite easily and burn rapidly. The lowest temperature in which the vapor from a product will ignite. Group of non-green plants that live by feeding on living or dead organisms A chemical agent that destroys fungi A chemical agent that inhibits the growth of fungi The distance expressed in fractions of an inch between two needle points in carpet knitting or tufting. Catch-all term for microorganisms Germicide Same as bactericide

40 Glossary of Terms (continued) Germistat Same as bacteriostat Gram Positive Hard Water Heeling Herpes Simplex Incinerate Infection Influenza A2 Inorganic Inorganic Soil Insulating Residue Isolation JIT Jute Leveling Agent Loop Pile A laboratory method of classifying disease by staining. Those bacteria that stain a deep (or negative) violet are gram positive. Those that are discolored and take on a contrast stain are gram negative. Method developed by Hans Christian Joachim Gram, 1853 Hardness is the solution in water of both calcium and magnesium ions. It is usually expressed in terms of calcium carbonate (CaCO 3 ). Since hardness ions carry a positive charge, their presence can diminish the germicidal efficacy of quats by competing for the negative sites on the microorganism's cell wall. The adverse affect of hardness cations can be reduced with the addition of hardness chelants, such as EDTA, which form chemical bonds with the calcium and magnesium ions. In the United States, approximately 80% of the municipalities supply water with less than 250 ppm hardness. Technique of applying pressure to the side of a floor machine to remove black shoe marks and persistent soil. Virus causing fever blisters and other infections To burn, or reduce to ashes Invasion of living disease organisms into a part of the human body where conditions are favorable to their growth and where their toxins act injuriously on the tissues Virus causing the acute infectious disease influenza, or grippe A substance not made of the combination of carbon and hydrogen. See soil Any deposit or residue that prevents static electricity from being conducted To separate a patient with an infectious disease from persons not similarly infected Acronym: Just In Time A natural cellulosic fiber made from certain plants of the linden family which grow in warm climates such as India and Bangladesh. Jute yarns are used in woven carpet construction as backing for the yarns and twines. Woven jute is used in tufted carpet as primary and secondary backing. The latter are similar to burlap fabrics. Substance added to coating which allows it to flow evenly in application and to help prevent puddling. Carpet style having a pile surface consisting of uncut loops of woven or tufted yarn. Also called round wire in woven carpet terminology. Ludox Sand-like material added to wax to increase slip resistance.

41 Glossary of Terms (continued) MBO MRO Area Metal Interlock Microorganism Mildewcide Management by objectives - A formal grade card for industrial management personnel which largely includes quality, safety, productivity and housekeeping. A management theory whereby employees set their objectives with help of management. An area, sometimes referred to as stores, whereby janitor's supplies and other non-production commodities are stored and requisitioned. Detergent and water-resistant type of floor finish with a metal salt in the solution. Removable with ammonia strippers, usually zinc. Bacteria, fungi, algae A chemical agent that kills mildew (a defacing fungus) Monoethanolamine Used in stripper to break down zinc interlock. Montan Wax Mineral wax extracted from lignite or peat (brown coal). It is a hard polishing wax. Neutral Cleaner Non-alkaline, non-acid cleaner. The ph of mild neutral cleaners may be as high as 9 and not contain harsh alkalis. Neutralizer Non-Ionic Surfactant Non-Selective Non-Volatile Nosocomial Optical Brightener Organic Soil OSHA Outdoor Carpet Chemical to change the ph of a surface so that residues will not interfere with floor coating adhesion. A surface-active agent that contains neither positively nor negatively charged (ionic) functional groups. These surfactants have been found to be especially effective in removing oily soil. A chemical agent or combination of chemical agents which are destructive to a broad range of pathogens Non-Volatile Solids percent is that acrylic (hardened and dried) which is left on the floor once the liquid carrying agent has left (evaporated). Relating to a hospital; from the Greek - Nosos (disease), Kome (I take care of), Nosocomion (a hospital). Thus, a nosocomial infection is one acquired in a hospital. Optical brighteners take otherwise unseen reflected light and refract it in a way that allows the human eye to view it. This presents a higher gloss and protects the floor from damaging actinic UV radiation. See soil The Occupational Safety Health Administration which establishes and enforces laws related to worker safety. Carpet specifically designed to resist fading and deterioration due to sunlight and water. Most are solvent-dyed polypropylene containing ultraviolet stabilization additives. Coating and backings that are water and rot resistant are usually synthetic.

42 Glossary of Terms (continued) Oxidation To combine with oxygen; typified by the rusting of a metal. Parts per million (ppm) Pathogen A conventional way to express a very low concentration of a material dissolved in water. For example, a 100 ppm concentration of a material dissolved in water is equivalent to 8 drops in one gallon of water Any virus, bacteria or other microorganism that causes disease ph The measure of relative acidity or alkalinity of a solution. Using a scale from 0 to 14, 7 indicates neutral, below 7 indicates acidity and above 7 indicates alkalinity. Acid Alkaline Neutral Phenol Phenol Coefficient Phenolics Pile Height Pile Density Pile Setting Pitting Plasticizer Polyester A figure indicating the bacteria-killing strength of a bactericide as compared to pure carbolic coefficient acid. A Phenol Coefficient of 10 indicates that the bactericide is 10 times as effective as carbolic acid in killing a particular organism The ratio of the concentration of the product and the concentration of phenol required to kill certain bacteria in a specified time A general term for bactericides based on synthetic phenols or phenolic derivatives The length of the extended tufts of a carpet, measured from the primary backing top surface to their tips. Refers to closeness of fibers in a carpet to each other. High density increases weight and quality. A carpet cleaner's term for the process of erecting damp, disheveled pile following shampooing or extracting, through the use of a pile brush or pile lifting machine. Small craters on the surface of concrete and terrazzo floors which will grow in size, with traffic and chemical exposure, unless coated with a protective floor finish. An ingredient added to wax, varnish, and polymer floor finish to make it flexible rather than brittle. A fiber-forming thermoplastic synthetic polymer used in some carpet that is essentially staple and spun yarn.

43 Glossary of Terms (continued) Polymer Emulsions Polymer materials that are chemically emulsified into a water base. When these formulations are applied to surfaces they form a smooth, continuous finish. Powdering Pre-Spot Preservative Primary Backing Putrefaction Quats or Quaternaries Re-Emulsification Reactivity Resilient Tile Resins Rotary Bonnet Carpet Cleaning Sanitizer Scalpel Test Sealer An unfortunate condition of polymer-type floor finish being removed from a floor in the form of fine, white dust. Usually caused by abrasion occurring from buffing, heavy traffic and inclement weather. Removal of stains before more extensive carpet cleaning. A chemical agent or process that prevents deterioration of materials The carrier fabric for the pile yarn of a carpet into which the yarn tufts have been inserted. The decomposition of organic matter, especially by the action of bacteria, with the formation of foul-smelling, incompletely oxidized products A general term for bactericides bases or quaternary ammonium compounds A chemical process that occurs when a film of floor finish has not completely dried and is re-liquified by a subsequent application of finish. It doesn't appear until the floor has dried and then appears streaked or dull. Refers to a chemical's stability and its potential to react violently with water. Tile that will withstand shock without permanent damage; includes rubber, cork, asphalt, linoleum, vinyl, vinyl asbestos. This tile will give under impact and certain loads and then return to its original form after the load is removed. The basic solid content of gym and concrete floor finishes that are solvent-borne. A carpet cleaning technique in which a detergent solution is worked into the carpet pile by a bonnet attached to a rotary buffing machine. Loosened and suspended soil is transferred to the bonnet. Drying is normally achieved in 60 minutes or less. An agent that reduces the number of bacterial contaminants to safe levels as determined by public health requirements. The term sanitizing generally refers to inanimate objects (particularly food-related utensils and equipment) and implies providing a satisfactory condition of cleanliness in addition to a safe bacterial level. Thus, detergent sanitizers combine cleaning and sanitizing. The same kinds of com pounds that provide disinfecting action in cleansers and hard surface cleaners also contribute sanitizing capability. A method of testing the effectiveness of a bactericidal cleaner by taking scrappings from a surface with a scalpel and incubating the scrappings in a nutrient medium to determine whether living bacteria remain after cleaning. See Swab Test A coating designed to penetrate and provide the initial protection to a floor surface by filling in the tiny pores. Also, a product which prevents color bleeding.

44 Glossary of Terms (continued) Selective A chemical agent or combination of chemical agents which are destructive to a narrow range or specific group of pathogens Sepsis Slimicide Slip Coefficient Soil Soil Retardant Solubility Slurry Spores Sporicide Spray Buff Staphylococcus Aureus Staphylococcus Epidermidis Sterilant Sterile Sterilize Steptococcus Viridans The invasion of bodily tissue by pathogenic bacteria A chemical preparation that prevents, inhibits, or destroys biological slimes composed of combinations of microorganisms A measurement of the angle of the point at which a person's foot begins to slip on the James machine (an instrument used to test the static coefficient of friction of a surface). U.L. considers 0.5 or above as the safe limit. Matter out of place. Organic soil relates to that which is or was living. Inorganic soil relates to, or composed of, matter other than animal or vegetable. A chemical finish applied to carpet and fabric surfaces which inhibits attachment to the soil fiber. The tendency of the material to dissolve into another. A temporary suspension of insoluble solid or immiscible liquids in a carrier base. Usually refers to the suspension of dirt or the thick, dark, soapy mixture created when stripping a floor. Reproductive bodies (or resistant resting cells) produced by certain bacteria not usually affected by bactericides A chemical agent that destroys bacterial spores as well as vegetative forms of microorganisms An intermediate floor care procedure which cleans, fills minor scratches, removes black marks and shines the wear areas of a floor. Utilizes a sprayed solution, a floor machine and a synthetic floor pad. Bacteria causing numerous pus-forming infections, such as boils, ear and throat infections, pneumonia, meningitis, and many others Bacteria causing pus-forming infections of skin tissues The use of agents generally known as sporicides intended to destroy or eliminate living microorganisms in a given environment. The highest level of disinfection available. The condition of being free from all forms of life, especially microorganisms To destroy all organisms, including bacteria, spores, fungi and viruses Bacteria causing local infection, normally in the mouth, which in turn leads to symptoms of arthritis, neuritis and endocarditis

45 Glossary of Terms (continued) Suppurative Those infections which generate pus Diseases Surface Plate Surfactant Swab Test Terrazzo Titration Toxins Traffic Lane Traffic Lane Cleaner Type 2 Adenovirus U.L. Urethane Use Dilution VOC Vaccinia Viricide Virus Highly polished and critical quality control surface from which gauges are measured. A surface active agent which increases the emulsifying, foaming, dispersing, and wetting properties of a product. A method of testing effectiveness of a bactericidal cleaner by taking samples from a surface with a swab and incubating them in a nutrient medium to determine whether living bacteria remain after cleaning. Not an effective test since the swab removes only what is on the surface and may not pick up bacteria protected by soil. Scalpel test is preferred A non-resilient floor material composed of marble and Portland cement. The process of determining the strength of a solution, or the concentration of a substance in solution, in terms of the smallest amount required to bring about a given reaction with another known solution of substance A poison formed and secreted during the growth of pathogenic microorganisms High traffic areas that show worn or soiled lanes. A heavy detergent compound used to clean high-traffic carpet areas. Virus causing numerous types of infections in man Underwriters Laboratories. An organization that tests manufactured products for safety. A synthetic resin, ethyl carbamate, used in protective coatings for wood, concrete and metal. The ratio of product to water at which the product performs effectively, expressed in ounces per gallon or parts per 100 (Volatile Organic Compounds) The components within a formulation that contribute to ozone formation, which is a pollutant and causes smog, etc., in metropolitan areas. A pox virus used for vaccination of man for immunity against smallpox Any agent which is destructive to a virus The term for a group of pathogens which are barely visible or invisible under the ordinary microscope. They are not capable of growth or reproduction apart from living cells.

46 Glossary of Terms (continued) Viscosity The thickness of a liquid. Volatile Water Hardness Wetting Agent The part of a product which evaporates during drying. A measure of the amount of metallic salts found in water. A chemical which reduces the surface tension of water.

47 Procedures Hand Washing Wall Chart Wet your hands and wrists with warm water. Apply cleaner to hands and wrists (2" above exposed area) and lather at least 15 seconds. Include back of hands, between fingers and around nails and cuticles. Rinse thoroughly with comfortably hot water for at least 15 seconds. Rinse from wrists toward the finger tips. Dry hands with a single-use towel or air dryer. Use towel to turn off water and open exit door to protect your hands from resoiling.

48 Cleaning and Sanitation Procedures Module Hand Washing 3 Hand washing is the single most important procedure for preventing nosocomial infections. Hand washing is defined as a vigorous, brief rubbing together of all surfaces of lathered hands, followed by rinsing under a stream of water. Although various products are available, hand washing can be classified simply by whether plain soap and/or detergents or antimicrobial-containing products are used. Hand washing with plain soaps or detergents (in bar, granule, leaflet, or liquid form) suspends microorganisms and allows them to be rinsed off. This process is often referred to as mechanical removal of microorganisms. Hand washing with antimicrobial-containing products kills or inhibits the growth of microorganisms. This process is often referred to as chemical removal of microorganisms. When gloves are worn, hand washing is still recommended because gloves may become perforated during use and because bacteria can multiply rapidly on gloved hands. Hand Washing technique For routine handwashing, a vigorous rubbing together of all surfaces of lathered hands for at least 10 seconds, 15 seconds preferred, followed by thorough rinsing under a stream of water. * See definitions of categories on following page 3 Information taken from Guideline for Handwashing and Hospital Environmental Control U.S. Dept. of Health and Human Services - Center for Disease Control

49 Food Service Clean Up Department Clean Up A. Remove Scraps Remove products, wrapping paper and all packaging material from areas to be cleaned. Sweep floor with appropriate broom. B. Cover Electrical Equipment Cover and unplug all wrapping or weighing equipment, as they may be water sensitive. C. Collect Hand Tools Put all scrapers, knives, trays, hand saws, grinding parts, etc., in sink for manual washing. 1) Utilize USDA A-1 pot & pan wash in first compartment of 3-stage sink. 2) Utilize USDA D-2 Sanitizer in the 3rd compartment of 3-stage sink. D. Cleaning Procedure 1) Use Foaming Degreaser USDA A-1. 2) Mix 1:20 with warm water. 3) Apply with foam gun, pressure sprayer or deck brush to all surfaces to be cleaned, such as walls, tables, counters, saws, etc. a. Walls Clean from bottom to top. b. Floors Agitate, let stand, squeegee to drain, or pick up with wet dry vac. Rinse, squeegee or wet dry vac. 4) Allow foaming degreaser to remain on the surfaces for five minutes to loosen fats, oils, grease and other hard-to-remove soils. 5) Agitate if necessary. 6) Thoroughly rinse all surfaces being cleaned with the warmest water available. Rinse walls from top to bottom. 7) Squeegee excess water into drains. E. Sanitizing Procedure 1) Use Sanitizer/Virucidal Disinfectant USDA D-2. 2) Mix 1:500 with water (1 oz. to 4 gallons water). 3) Apply with sanitizing gun or pump-up sprayer to all surfaces previously cleaned. 4) Allow all food contact surfaces to air dry no potable water rinse required. F. Add Drain Maintainer 1) Use Liquid Life Forms Bacterial Digestant/Deodorant. 2) Pour 4 oz. of Drain Maintainer twice weekly in each drain. 3) Pour 4 oz. daily into grease traps. Display Cases A. Remove all Product from Display Case B. Remove all Shelving, Storage Pans, and Stage to 3-Sink Area

50 Food Service Clean Up Display Cases (continued) C. Cleaning Procedure 1) Use Foaming Degreaser USDA A-1. 2) Mix 1:20 with warm water. 3) Apply with foam gun, pump-up sprayer or spray bottle to all surfaces to be cleaned. Clean from bottom to top. 4) Allow foam degreaser to remain on the surfaces for five minutes to loosen fats, oils, grease and other hard-to-remove soils. 5) Agitate if necessary. 6) Thoroughly rinse all surfaces being cleaned with the warmest water available, from top to bottom. D. Sanitizing Procedure 1) Use Sanitizer/Virucidal Disinfectant USDA D-2. 2) Mix 1:500 with water (1 oz. to 4 gallons water). 3) Apply with sanitizing gun or pump-up sprayer to all surfaces previously cleaned. 4) Allow all food contact surfaces to air dry no potable water rinse required. 5) Clean any glass with Film Free Glass Cleaner. E. Return all caution sign's and equipment to appropriate storage locations 1) Ensure that all chemicals are re-filled. 2) Ensure that all equipment is cleaned and rinsed out.

51 Food Service Clean Up Department Clean Up A. Remove Scraps Remove products, wrapping paper and all packaging material from areas to be cleaned. Sweep floor with appropriate broom. B. Cover Electrical Equipment Cover and unplug all wrapping or weighing equipment, as they may be water sensitive. C. Collect Hand Tools Put all scrapers, knives, trays, hand saws, grinding parts, etc., in sink for manual washing. 1) Utilize USDA A-1 pot & pan wash in first compartment of 3-stage sink. 2) Utilize USDA D-2 Sanitizer in the 3rd compartment of 3-stage sink. D. Cleaning Procedure 1) Use Foaming Degreaser USDA A-1. 2) Mix 1:20 with warm water. 3) Apply with foam gun, pressure sprayer or deck brush to all surfaces to be cleaned, such as walls, tables, counters, saws, etc. a. Walls Clean from bottom to top. b. Floors Agitate, let stand, squeegee to drain, or pick up with wet dry vac. Rinse, squeegee or wet dry vac. 4) Allow foaming degreaser to remain on the surfaces for five minutes to loosen fats, oils, grease and other hard-to-remove soils. 5) Agitate if necessary. 6) Thoroughly rinse all surfaces being cleaned with the warmest water available. Rinse walls from top to bottom. 7) Squeegee excess water into drains. E. Sanitizing Procedure 1) Use Sanitizer/Virucidal Disinfectant USDA D-2. 2) Mix 1:500 with water (1 oz. to 4 gallons water). 3) Apply with sanitizing gun or pump-up sprayer to all surfaces previously cleaned. 4) Allow all food contact surfaces to air dry no potable water rinse required. F. Add Drain Maintainer 1) Use Liquid Life Forms Bacterial Digestant/Deodorant. 2) Pour 4 oz. of Drain Maintainer twice weekly in each drain. 3) Pour 4 oz. daily into grease traps. Display Cases A. Remove all Product from Display Case B. Remove all Shelving, Storage Pans, and Stage to 3-Sink Area

52 Food Service Clean Up Display Cases (continued) C. Cleaning Procedure 1) Use Foaming Degreaser USDA A-1. 2) Mix 1:20 with warm water. 3) Apply with foam gun, pump-up sprayer or spray bottle to all surfaces to be cleaned. Clean from bottom to top. 4) Allow foam degreaser to remain on the surfaces for five minutes to loosen fats, oils, grease and other hard-to-remove soils. 5) Agitate if necessary. 6) Thoroughly rinse all surfaces being cleaned with the warmest water available, from top to bottom. D. Sanitizing Procedure 1) Use Sanitizer/Virucidal Disinfectant USDA D-2. 2) Mix 1:500 with water (1 oz. to 4 gallons water). 3) Apply with sanitizing gun or pump-up sprayer to all surfaces previously cleaned. 4) Allow all food contact surfaces to air dry no potable water rinse required. 5) Clean any glass with Film Free Glass Cleaner. E. Return all caution sign's and equipment to appropriate storage locations 1) Ensure that all chemicals are re-filled. 2) Ensure that all equipment is cleaned and rinsed out.

53 Floor Care Methodization CAUTION WET FLOOR A. Preparation 1) Collect all supplies required (see materials requirement planning list) 2) Ensure that equipment is operational 3) Pick up walk-off mats after they are vacuumed B. Post Caution signs C. Choose appropriate safety apparel 1) Review all MSDS, labels and caution statements D. Dust mop area (see dust mop procedure) E. Damp mop area (see damp mop procedure) F. Perform preventative, interim or restorative cleaning task 1) System 1 Restorative maintenance a. Strip b. Seal c. Refinish 2) System 2 Preventative maintenance a. Clean and restore 3) System 3 Interim maintenance a. Deep scrub & recoat G. Return all caution signs and equipment to their appropriate storage locations 1) Ensure all chemicals are refilled 2) Ensure all equipment is cleaned and rinsed out

54 Floor Care Methodization Floor Care Procedures A. Preparation 1) Collect all supplies required (see materials requirement planning list) 2) Ensure that equipment is operational 3) Pick up walk-off mats after they are vacuumed CAUTION WET FLOOR B. Post Caution signs C. Choose appropriate safety apparel 1) Review all MSDS, labels and caution statements D. Dust Mop Procedures 1) Acquire dust mop of choice a. Choose appropriate size 1. Handle size and diameter 2. Dust mop length should be small enough to maneuver, yet large enough to allow for labor-saving operation b. Ensure that dust mop is clean 2) Choose start/stop points to allow for completion of the task nearest the exit or trash receptacle 3) Treat dust mop with a water-based dust mop treatment a. Use approximately 1 oz. of treatment per 6" of dust mop length 4) Hold dust mop handle at approximately a 45 0 angle 5) Push or plow straight ahead from one end of the area to the next a. Do not allow mop head to leave the floor 6) Pivot mop at appropriate turning point a. Avoid changing the leading edge of dust mop b. Overlap last pass by at least 6-10 inches 7) Utilize a dust pan and brush to dispose of soil/dirt not held by the mop yarns a. Remove gum/tar from floor with a putty knife b. Utilize brush to remove dust from corners 8) Remove dust mop frame and head from handle, and shake or brush loose dirt from mop head into a plastic liner a. Place in storage area b. Launder when brushing is no longer effective

55 Floor Care Methodization Floor Care Procedures E. Damp Mop Procedures 1) Dust mop area 2) Choose appropriate wet mop size and type 3) Fill mop bucket to desired level with water 4) Add chemical to water at proper dilution a. Utilize a neutral ph cleaner b. A second bucket for rinsing may be required for double bucket mopping 5) Submerse mop into bucket 6) Wring out mop to desired dampness a. Use legs, not your back, to apply wringer pressure 7) Confirm all safety signs and apparel are properly located 8) Begin mopping at furthest point from door a. Outline or picture frame area b. Mop in a figure 8 motion 9) Change water when needed to avoid redepositing dirt on floor 10) Repeat steps 1-9 as necessary

56 Floor Care Methodization F. Performing Preventative, Interim or Restorative Cleaning Tasks Floor Care Materials Requirement Planning (MRP) System 1 - Restorative maintenance (strip, seal, refinish) 1) Strip a. Mop buckets and wringers b. Cotton wet mops & handles c. Scrubbing machine d. Strip pack & machine pad holder e. Dust mop & dust pan f. Putty knife or scraper g. Dust mop treatment H 2 0 (water based) h. Wet/Dry vacuum i. Extension cords j. Clean rags k. Stripper slippers l. Gloves m. Clean rinsed cotton mop & handle n. Trigger sprayer o. Wet Floor signs p. Measuring cup q. Stripper r. Neutralizer s. Towels & tape t. Squeegee 2) Seal a. Mop buckets with wringer b. Plastic liners to fit bucket c. Rayon mops & handles (looped) d. Floor sealer e. Wet Floor signs 3) Refinish a. Mop bucket & wringer b. New plastic liner to fit bucket c. New or clean rayon mops (looped) d. Mop handles e. Wet Floor signs f. Floor finish

57 Floor Care Methodization F. Performing Preventative, Interim or Restorative Cleaning Tasks Floor Care Materials Requirement Planning (MRP) System 2 - Clean & Restore 1) Clean & Restore a. Mop buckets with wringers b. Cotton mop & handle c. Neutral cleaner d. Dust mop & dust pan e. Dust mop treatment f. Measuring cup g. Wet Floor signs h. Spray buff in trigger sprayer i. Floor restorer j. Rayon mop & handle k. Liner for restorer l. Putty knife m. Burnisher with red pad System 3 - Deep Scrub & Recoat 1) Deep Scrub & Recoat a. Dust mop & dust pan b. Dust mop treatment c. Pads - blue or brown d. Automatic or hand-held floor scrubber e. All purpose cleaner (low suds) f. Mop bucket & wringer g. Cotton mop & handle h. Floor finish i. Mop bucket & wringer with liner j. Putty knife k. Rayon mop l. Neutralizer m. Stripper slippers n. Wet Floor signs

58 Floor Care Methodization F. Performing Preventative, Interim or Restorative Cleaning Tasks Floor Care Procedures System 1 Strip Seal & Refinish 1) Stripping Semi-Manual a. Choose appropriate mop handle b. Properly mix mop bucket of stripping solution When pouring out of a 5 gal. pail, pour with bung at the top of the pail c. Apply stripper liberally with mop to a 200 square foot area of floor as well as baseboards d. Let stand for 5 minutes e. Agitate floor with 17" floor machine and black pad. Agitate baseboard and corners with baseboard tool and bladed scrapers 1. Stay away from walls to avoid splashing 2. Overlap passes by at least ten inches while stripping f. Pick up emulsified floor finish solution via wet/dry vacuum g. Utilize a detail mop to absorb stripper from corners, baseboards and all squeegee trails h. If a non-rinse-free stripper is being utilized, rinsing with a floor neutralizer is required to assure an alkaline-free floor i. Repeat c - h as required to complete job j. Wipe down all baseboards if needed 2) Stripping Semi-Automated a. Choose appropriate mop and handle b. Properly mix mop bucket of stripping solution When pouring out of a 5 gal. pail, pour with bung at the top of the pail c. Apply stripper liberally with mop to a 200 square foot area of floor as well as baseboards d. Let stand for 5 minutes e. Agitate baseboards f. Scrub aforementioned area with automatic scrubber equipped with black stripping pads 1. Pads down 2. Solution control on; disperse properly diluted stripping solution 3. Squeegee up, vac off g. Overlap each pass until 200 square feet of area is scrubbed completely h. Make second pass with automatic scrubber and pick up emulsified stripping solution 1. Pads down 2. Solution control off 3. Squeegee down, vac on i. Utilize a detail mop to absorb stripper from corners, baseboards and all squeegee trails j. If a non-rinse-free stripper is being utilized, rinsing with a floor neutralizer is required to assure an alkaline-free floor k. Repeat c - j as required to complete job l. Wipe down all baseboards if needed

59 Floor Care Methodization F. Performing Preventative, Interim or Restorative Cleaning Tasks Floor Care Procedures System 1 Strip Seal & Refinish (continued) 3) Seal/Refinish Method (with mop) a. Establish start/stop points Choose start location as the furthest point from the door/water source b. Place plastic liner in seal/finish bucket c. Utilize rayon mop with looped ends and sewn tailband 1. Shake mop out in a plastic liner to prevent manufacturing lint (off mop) from adhering to the floor 2. Use separate mop for sealing and finishing d. Dip mop in sealer/finish bucket; remove excess sealer/finish by pressing mop with a one quarter turn into wringer e. Apply sealer/finish 1. Outline or picture frame area on first coat and last coat 2. Stay 6 inches away from wall on all subsequent coats 3. All coats should be thin and without dry streaks f. See sealer/finish application guide for correct number of coats of the finish you are utilizing 1. Allow at least minutes to dry between coats 2. Allow 1 hour or more dry time between coats on very humid days System 2 Clean & Restore 1) Spray buffing a. Choose appropriate product b. Properly prepare spray buff to recommended dilution c. Spray solution lightly ahead of buffing machine 1. Overspraying will result in excessive pad buildup and poor gloss 2. Turn/replace pad as required d. Dust mop with a water-based dust mop treatment if necessary e. For a higher gloss, repeat letters c and d with a lighter-colored pad 2) Mop on restorer a. Choose appropriate pad and mount to machine Utilize a high speed ( RPM) or ultra high speed buffer b. Prepare a mop bucket and wringer equipped with a plastic liner c. Apply a thin, level coat of restorer to floor, utilizing a looped-end rayon mop Allow to dry to a light haze d. Buff floor with previously prepared machine e. Dust mop Utilize water-based dust mop treatment f. For a higher gloss, repeat letters a - e with a lighter-colored pad

60 Floor Care Methodization F. Performing Preventative, Interim or Restorative Cleaning Tasks Floor Care Procedures System 3 Deep Scrub & Recoat 1) Scrub Method Semi-Manual a. Choose appropriate mop handle b. Properly mix mop bucket of neutral cleaner solution 1. When pouring out of a 5 gal. pail, pour with bung at top of pail c. Apply neutral cleaner liberally with mop to a 200 square foot area of floor d. Let stand for 5 minutes e. Agitate floor with 17" floor machine and blue pad 1. Stay away from walls to avoid splashing 2. Overlap passes by at least ten inches while scrubbing f. Pick up scrubbing solution via wet/dry vacuum g. Utilize a detail mop to absorb scrubbing solution from corners, baseboards and all squeegee trails h. Repeat c - g as required to complete job i. Wipe down all baseboards if needed 2) Scrub Method Semi-Automated a. Choose appropriate mop and handle b. Properly mix automatic scrubber solution tank with scrubbing solution When pouring out of a 5 gal. pail, pour with bung at top of pail c. Scrub 200 square foot area with automatic scrubber equipped with blue scrubbing pads 1. Pads down 2. Solution control on; disperse properly diluted scrubbing solution 3. Squeegee up, vac off d. Overlap each pass until 200 square foot area is scrubbed completely e. Make second pass with automatic scrubber and pick up scrubbing solution 1. Pads down 2. Solution control off 3. Squeegee down, vac on f. Utilize a detail mop to absorb scrubbing solution from corners, baseboards and all squeegee trails g. Repeat c - f as required to complete job h. Wipe down all baseboards if needed 3) Recoat Method (with mop) a. Establish start/stop points Choose start location as the furthest point from the door/water source b. Place plastic liner in seal/finish bucket c. Utilize rayon mop with looped ends and tailband 1. Shake mop out in a plastic liner to prevent manufacturing lint (off mop) from adhering to the floor d. Dip mop in finish bucket, remove excess finish by pressing mop with a 1/4 turn into wringer

61 Floor Care Methodization F. Performing Preventative, Interim or Restorative Cleaning Tasks Floor Care Procedures System 3 Deep Scrub & Recoat (continued) 3) Recoat Method (with mop) e. Apply finish 1. Outline or picture frame area on first coat and/on last coat 2. All coats should be thin and without dry streaks 3. Allow at least minutes to dry between coats 4. Allow 1 hour dry time or more between coats on very humid days

62 Carpet Care Procedures CAUTION WET FLOOR A. Preparation 1) Collect all supplies required (see equipment list) 2) Assure that equipment is not leaking and wheels are clean 3) Assure that your shoes are clean 4) Pre-test all chemicals in inconspicuous area of carpet to confirm dye fastness B. Clear Area of Furnishings 1) Lift safely 2) Protect furnishings that cannot be moved 3) Unplug all electrical items 4) Pick up all walk-off mats C. Post Caution Signs D. Choose Appropriate Safety Apparel 1) Review all MSDS, Labels, and caution statements E. Vacuum Area F. Perform Restorative, Interim or Preventative Cleaning Task 1) System 1 Restorative Maintenance a. Extraction Method b. Rotary Floor Machine Shampooing 2) System 2 Interim Maintenance a. Bonnet Cleaning 3) System 3 Preventative Maintenance a. Carpet Spotting b. Upright Vacuum Method G. Inspect Your Work H. Return Furnishings, Supplies & Equipment 1) Return furnishings on dry carpet if at all possible. If not, utilize furniture tabs to shield furniture from dampness remaining in the carpet 2) Refill any chemical containers at this time 3) Clean up & rinse out all equipment 4) Replace all supplies to their original storage location

63 Carpet Care Procedures Carpet Care A. Materials Requirement Planning (MRP) a. Clean rags b. Mop bucket and wringer c. Carpet spotting brush d. Pump-up sprayer e. Wet Floor signs f. Iron g. Putty knife h. Carpet bonnets i. Can liner (bonnet only) j. Gloves k. Goggles l. Clean tennis shoes or equivalent m. 17" 175 RPM Floor Machine with gravity feed tank and shower feed drive block n. 17" Carpet brush o. Carpet Extractor p. Vacuum Cleaner q. Products 1) Traffic Lane and Bonnet Cleaner 2) Extraction Carpet Concentrate 3) Dry Foam Carpet Shampoo 4) Foam Control Agent 5) Biological Spot Cleaner 6) Tannin Spotter 7) Carpet Sanitizer Concentrate 8) Carpet and Upholstery Protectant

64 Carpet Care Procedures (continued) Carpet Care System 1 Restorative Maintenance Extraction Method 1) Vacuum the carpet thoroughly. Be sure any foreign material stuck to the carpet, such as chewing gum or tape, has been removed. Always wear clean tennis shoes when extracting. 2) Using a pump-up sprayer, pre-spray high traffic areas as well as any noticeable spots on the carpet with Traffic Lane and Solvent Spotter. 3) To begin the extraction process, add deep-cleaning, quick-impact carpet shampoo to the machine. 4) Be sure to use our Foam Control agent in the recovery tank. 5) Start extracting at a point farthest from the entrance to the room. Make one pass with the feed valve open while pulling the extractor toward you. Release the control valve before you reach the end of your pass. 6) To pick up more moisture, go over the same pass with the control valve closed. Continue to work across the carpet until the area is completely cleaned. 7) Rinse the carpet with fresh, clean water. 8) Apply a fast-drying carpet and fabric protectant using a pump-up sprayer, paying close attention to any high-traffic areas. Rotary Floor Machine Shampooing 1) Vacuum the carpet thoroughly. Be sure any foreign material stuck to the carpet, such as chewing gum or tape, has been removed. Always wear clean tennis shoes when shampooing. 2) Mix the cleaning solution and pour it into the dispenser, (which is attached to the handle of the floor machine). 3) Clean the carpet, moving left to right, overlapping each pass. 4) Use Rotary Floor Machine in two directions to brighten extra-soiled carpeted floors. The foam left on the carpet will evaporate and leave the soil on the top of the carpet. 5) Vacuum up the soil, which now rests on the surface of the carpet. 6) Use a nylon hand brush for corners, projections and other areas that cannot be reached with the rotary shampoo machine. 7) Wipe any extra shampoo from furniture, baseboards and doors, using a clean, damp cloth or sponge. 8) Set carpet pile with carpet brush or rake. 9) Apply our revolutionary, fast-drying Carpet and Fabric Protectant, using a pump-up sprayer, paying close attention to any high, traffic areas. System 2 Interim Maintenance Bonnet Cleaning 1) Thoroughly vacuum the carpet and all entrance mats. Remove any foreign material stuck to the carpet, such as gum, wax or tar. Always wear clean tennis shoes to bonnet clean. Remove any furniture as necessary. 2) Spray about 100 square feet with the Traffic Lane and Bonnet Cleaner, using a pump-up sprayer. Pay close attention to any spots or stains. 3) While wearing gloves, dip the bonnet into the shampoo. Wring it out and place your machine on the bonnet. 4) Clean the carpet, moving left to right, overlapping each pass. 5) When both sides of bonnet are filled with soil, rinse it out, reload with shampoo, and keep cleaning until the entire carpet is done. 6) To speed dry the carpet, go over it again with clean, dry bonnets, turning and changing them often. 7) After the carpet is dry, vacuum thoroughly and replace the furniture in its original position.

65 Carpet Care Procedures (continued) Carpet Care System 3 Preventative Maintenance Carpet Spotting 1) Obtain required supplies and safety gear. 2) Identify stain if possible. a. Utilizing spotting chart, choose correct chemical. 3) Pick up any large particles of dirt. 4) Apply spotter around outer perimeter of stain, then fill in area. 5) Agitate with blunt end of a plastic carpet spotter brush; always direct brush strokes towards center of stain; wipe brush handle clean and put aside. 6) Using a clean white cloth, apply pressure in a blotting fashion to transfer the stain from carpet to cloth. 7) Repeat steps 3 6, if needed. 8) Rinse affected area with clean water and sponge. Blot dry and lift nap with carpet brush. a. If stain is unidentified, begin with a solvent spotter and rinse. b. If solvent spotter is ineffective, utilize an organic spotter and rinse. c. If unsuccessful with organic spotter, choose a tannin spotter and rinse. CAUTION WET FLOOR Upright Vacuum Method 1) Collect all equipment and safety signs 2) Post Caution signs 3) Vacate area of obstacles, if necessary a. Include walk-off mats and soil/dirt/filth such as gum 4) Plug vacuum into 3-prong grounded outlet a. Inspect power card for broken or worn insulation b. Be certain that all 3 prongs are present on power cord c. Insure that sweeper bag is not full 5) Begin vacuuming at wall edge a. Utilize side of vacuum with edge cleaning capability if so equipped b. Utilize the lawn-mower method of long, overlapping passes if area to be swept is large 6) Replace all furnishings to original location 7) Replace all equipment

66 Restroom Cleaning and Sanitation Procedures Module Restrooms A. Materials Requirement Planning (MRP) a. Clean rags b. Mop buckets and wringers c. Cotton wet mops and handles d. Dust mop and dustpan e. Wet Floor signs f. Trigger spray bottles g. Toilet bowl swabs h. Waste receptacle liners i. Gloves, goggles and appropriate shoes j. Products 1) Disinfectant cleaner 2) Toilet bowl cleaner 3) Hand soap 4) Creme cleanser 5) Glass cleaner 6) Paper towels and tissue paper 7) Porcelain & metal cleaner 8) Drain maintainer

67 Restroom Cleaning and Sanitation Procedures Module Restrooms A. Obtain Supplies 1) Prepare all equipment and supplies required 2) Proceed to cleaning destination. CAUTION WET FLOOR B. Prepare area properly 1) Knock on door and announce your intention to enter. If restroom is occupied, wait until it is empty. When empty, enter. 2) Immediately post Restroom Closed sign. 3) Wear proper clothing. 4) Prop door open with doorstop. C. Toilet bowls and urinals 1) Remove all urinal screens and blocks from respective receptacles and flush before cleaning. 2) Evacuate water from bowl. Using a bowl mop, press water over the trap. 3) Apply toilet bowl cleaner and disinfectant to toilet and urinal interiors only. Allow disinfectant cleaner to stand at least 10 minutes while other cleaning tasks are completed. D. Dust all areas high to low 1) Clean all dust from ceiling fans and vents, utilizing appropriate dusting tool. 2) Dust tops of doors and stall partitions. 3) Sweep floor, remove all loose trash, and empty into waste receptacles. 4) Use a putty knife to remove gum from floors and partitions. E. Wet cleaning 1) Clean all light fixtures, mirrors, and glass surfaces with glass cleaner. 2) Wipe all partitions, tops and bottoms of doors, doorknobs, receptacles, and dispensers with disinfectant solution. 3) Spot clean all other above-ground surfaces with disinfectant solution. F. Clean wash basins 1) For most effective cleaning, use creme cleanser, mild phosphoric acid solution or disinfectant solution. 2) Clean interior of sink, allowing disinfectant solution a full ten minutes of contact time for efficacy. HINT: High foaming cleaners will make cleaning and contact time easier. 3) Spot clean exterior surfaces, faucets, pipes and under basins. Wipe all metal surfaces dry. 4) Check operation of faucets and drains. 5) Treat drains with bacterial digestant/deodorant. G. Clean toilet bowls and urinals inside 1) If required, add an additional ounce of toilet bowl cleaner and disinfectant to bowl mop prior to cleaning. 2) Clean the rim and waterline areas carefully and move into the exposed trap area. 3) Check under rim for missed mineral deposits and rust stains with lip light. 4) HINT: Acid bowl cleaners are required for mineral deposits and rust. Routine cleaning can include non-acid cleaners.

68 Restroom Cleaning and Sanitation Procedures Module Restrooms (continued) H. Clean toilet bowls and urinals outside 1) Spray outside and bottom surfaces with non-acid solution and wipe. 2) Wipe toilet seat with non-acid disinfectant solution. I. Clean and empty all waste receptacles 1) Remove can liners from receptacles, wash the interiors and exteriors with disinfectant solution, and replace can liner. 2) Empty and clean sanitary napkin receptacles with disinfectant solution. Replace liner to comply with OSHA Bloodborne Pathogen Standards. 3) Never use your hand to press trash overflow down and into the waste receptacle. J. Replenish all supplies 1) Refill hand soaps, toilet tissue, towels, deodorizers, and sanitary napkin dispensers. 2) If restroom has condom dispensers or other ancillary dispensers, make sure that these are refilled. 3) Check operation of all dispensers and report malfunctions properly. 4) Check urinal screens, deodorant blocks, and gel/mist deodorants. K. Damp mop 1) Clear area of supply cart and equipment. 2) Start in the area farthest from the door and work towards the door. a. Make sure to mop with fresh, clean mop water. b. HINT: Using a Neutral ph Disinfectant Cleaner can provide effective bacteria elimination with odor counteraction. c. A mild acidulous tile cleaner may be required for grout lines on quarry tile floors. 3) Place mop in solution and wring out, leaving mop damp. When mopping floor area around toilets and urinals, mop thoroughly and wring out often. Change solution when necessary. L. Odor counteraction 1) Spray bacteria-based odor counteractants liberally around toilets and urinals and let air dry. 2) Pour four ounces into each floor drain before leaving the area. 3) HINT: Saturating a paper towel with bacterial digestant deodorant and placing into waste receptacle will aid in counteracting odors long after you have left the restroom.

69 Cleaning and Sanitation Procedures Module Shower Rooms/Locker Rooms 2 A. Materials Requirement Planning (MRP) a. 50 ft. hose with proper connection b. Foam gun nozzle c. All angle scrub brush/extension handle d. Squeegee scrubber sponges and/or hand pads e. Putty knife f. Clean rags g. Boots/shreds/overshoes h. Safety goggles i. Gloves j. "Wet Floor" sign k. Clean towel l. Utility suit m. Multi acid disinfectant cleaner concentrate B. Steps to cleaning Shower Rooms/Locker Rooms 1) Fill any soap dispensers. 2) Remove any disposable materials. 3) Spot clean any heavily soiled areas. 4) Fill foam gun reservoir with high foaming, multi-acid shower room disinfectant cleaner. 5) Apply or insert appropriate dilution control mechanism. 6) Attach foam gun to hose and hose to nearest water source. * Before beginning, please refer to product's personnel protective equipment instructions and wear equipment as needed before mixing chemicals. 7) Spray section of wall no more than one arm span's width. Begin at the floor and move upward until you reach the ceiling. Move to next section. 8) After spraying walls, spray ceiling in a similar manner, making sure the entire ceiling has been sprayed with disinfectant solution. 9) Spray entire floor with disinfectant solution. 10) Using an all angle scrub brush, start at the first area that was sprayed with the disinfectant and scrub all contact surfaces. Wash from bottom up. 11) Dismantle foam gun from hose and replace with standard spray nozzle. Starting with the ceiling and working down the walls, rinse thoroughly with water, paying special attention to any metal fixtures. Rinse from top down. 12) Rinse off non-slip boots. 13) Disconnect hose from water source and roll up. 14) Return all cleaning equipment to proper storage area. 2 Information taken from ISSA Hospital Housekeeping Procedures

70 Cleaning and Sanitation Procedures Module Offices Carpet See Carpet Care Floors See Floor Care Computer Screens/Monitors A. Materials Requirement Planning (MRP) a. Glass, Plastic & CRT Cleaner (RTU or Concentrate) b. Trigger Sprayer & Bottle or Aerosol c. Clean, Dry Towel/Cloth Computer Screens/Monitors B. Cleaning Procedure (Aerosol & RTU Formulas) 1) Use trigger sprayer/aerosol holding 6-8 inches from surface. Always work from bottom up. 2) Spray away soil, streaks, smudges, and smears on glass, mirrors, appliances, and all other surfaces not harmed by water. 3) Wipe dry with towel or cloth.! SPECIAL INSTRUCTIONS When used on office machinery and data processing equipment (computers), always spray on paper towel or clean cloth and then wipe area to be cleaned. Never spray directly on any surface where working office machinery, electrical or computer parts would be exposed to this product. Concentrated Glass, Plastic & CRT Cleaner Instructions A. Cleaning Procedure (Concentrated Formulas) 1) Dilute as directed on label. 2) Fill to properly labeled RTU bottle. 3) Use trigger sprayer holding 6-8 inches from surface. Always work from bottom up. 4) Spray away soil, streaks, smudges, and smears on glass, mirrors, appliances, and all other surfaces not harmed by water. 5) Wipe dry with towel or cloth.! SPECIAL INSTRUCTIONS Do not use or store near heat or open flame.

71 College of Knowledge Canberra Corporation 1994