NOW AVAILABLE. on CD ROM!

Transcription

1 NOW AVAILABLE on CD ROM! Canberra Corporation 1997 Revised 1998, 2000, 2001

2 Distributor's Module Table of Contents Graph Distributor Sales by Market Chemical Sales By Product Group Account Opportunity Listing Personnel Listing Buying Motivations & Responsibilities Facility Overview Property Overview Guest Room Special Departments with Special Needs Guest Room Lobby Laundry/Linens Fitness Center Restaurant/Food Service Game Room Swimming Pool Whirlpools/Saunas Breakfast/Lunch Buffets Building & Grounds Parking Garage Meeting/Conference Rooms Elevators, Escalators, & Stairways Important Issues Labor Factors which affect Hotel/Lodging Costs Training Factors which Affect Hotel/Lodging Costs Daily Work Assignments Personal Hygiene Personal Protective Equipment Courtesy Stocking the Housekeepers Cart Entering the Guest Room Special Surfaces with Special Needs Canberra Corporation 1997

3 Distributor's Module Table of Contents (continued) Important Issues (continued) Escalators Special Soils Require Special Attention Communicating Your Com. to Quality Chemicals & Related Product Listing Table Top Demonstrations Lodging Questions & Answers Product Listing by Department Glossary of Terms Appendix Procedures Floor Care Carpet Care Public Restrooms Guest Rooms Lobby Restaurants Game Rooms Meeting Rooms Elevators Stairways Fitness Facility Administrative Offices Carts, Closets & Supplies ph scale of Dirt, Soils, Greases Typical ph Scale of Restroom Chemistry Liquid Life Form Bio Augmentation Digestive Cycle USDA Rating Descriptions *All information in this seminar is available on CD ROM.

4 2002 Distributor Sales By Market Recreation 3% Hotel/Motel 2.8% Religious 1.4% Professional Services 1% Transportation 4.7% Govt. 5.2% Industrial 21.7% Retail 6% Residential 6.8% Commercial 11.4% Restaurants/ Clubs 6.5% Contract Cleaners 8.9% Health Care 9.6% Educational 11%

5 2004 Distributor Sales By Market Religious 1.8% Recreation 2.0% Transportation 2.8% Hotel/Motel 7.5% Industrial 12.3% Govt. 7.2% Commercial 10.3% Retail 8.2% Educational 14% Residential 1.5% Restaurants/ Clubs 7.2% Contract Cleaners 13.7% Health Care 11.5%

6 2002 Chemical Sales By Product Group (Volume in dollars) 2.8% Insecticides/ Herbicides/Pesticides ( )* $171,848, % Specialty Cleaners, Deodorants, Blocks & Gels ( )* ( ) $607,605, % Carpet Care ( )* $523,944, % Cleaners/Sanitizers/ Disinfectants ( , )* $656,705, % General Purpose Cleaners, Degreasers, Bonnet & Industrial Products ( )* $1,743,030, % Other 10.8% Hand Cleaners ( ) ( )* $662,842, % Sealer/Strippers/Restorers Finishes ( )* $1,097,462,540 Total Sales = $6,137,430,000 * Product numbers

7 2004 Chemical Sales By Product Group (Volume in dollars) 9.9% Specialty Cleaners, Deodorants, Blocks & Gels ( )* ( ) $607,605, % Ware Wash 3.9% Laundry 10.8% Cleaners/Sanitizers/ Disinfectants ( , )* $656,705, % Other.8% Insecticides/ Herbicides/Pesticides ( )* $171,848, % Carpet Care ( )* $523,944, % Hand Cleaners ( ) ( )* $662,842, % General Purpose Cleaners, Degreasers, Bonnet & Industrial Products ( )* $1,743,030, % Sealer/Strippers/Restorers Finishes ( )* $1,097,462,540 Total Sales = $7,896,800,000 * Product numbers

8 Hotels & Lodging Account Opportunity Listing

9 Hotels & Lodging Personnel & Buying Motivations & Responsibilities Purchasing Agent Position Buying Motivations & Responsibilities Executive Housekeeper Director of Housekeeping Manager of Environmental Services Administrator Housekeeping Supervisor Manager: Meeting & Conferences Laundry/Linen Manager Manager Food Services Restaurant/Buffet Manager Front Desk/Guest Services Manager

10 Guest Room Guest Room Hallway Guest Room Guest Room Parking Area Elevator Restaurant/ Buffet Bell Man Drive-under Canopy Check in/check out Guest Services Laundry/ Linnen Lower Level Meeting/Conference Rooms Lower Level Lobby Game Room Pool & Whirlpool Administrative Offices Fitness Center

11 ÀÀÀÀÀÀ ÀÀÀÀÀÀ ÀÀÀÀÀÀ ÀÀÀÀÀÀ ÀÀÀÀÀÀ ÀÀÀÀÀÀ ÀÀÀÀÀÀ ÀÀÀÀÀÀ ÀÀÀÀÀÀ ÀÀÀÀÀÀ ÀÀÀÀÀÀ ÀÀÀÀÀÀ Night Stand Night Stand Dresser Table Vanity Desk/Hutch/Armoire Closet Shower/ T u b Bed Mirror Phone Clock A/C Window Television Guest Room

12 Hotels & Lodging Special Departments With Special Needs Special Needs Need Fulfillment Alternatives Guest Rooms Lobby Laundry/Linens Fitness Center Restaurant/Food Services Game Room Swimming Pool Whirlpools/Saunas Breakfast/Lunch Buffets

13 Hotels & Lodging Special Departments With Special Needs (Continued) Special Needs Need Fulfillment Alternatives Building & Grounds Parking Garage Meeting & Conference Rooms Elevators, Escalators, & Stairways

14 Important Issues Labor Cost & Training A. Labor Factors that affect Hotel & Lodging Operating costs 1) Census driven budgets 2) Training a. See training issues below 3) Multi-Lingual, Multi-ethnic Employees a. Training, Management & Employee Satisfaction 4) Liability issues audited by the following regulatory agencies a. Local, State & Federal Health Departments b. OSHA (O S H A ) c. EPA (E P A ) B. Training: Factors which affect Hotel & Lodging Operating costs 1) Hazardous Communication Program 2) OSHA Right-To-Know (MSDS) 3) Injury Prevention (climbing, lifting, etc.) 4) Chemical Labeling 5) HMIS 6) HACCP (H A C C P ) 7) Proper use - handling of chemicals 8) Transportation of chemicals on property. Safety in the workplace 9) Chemical Storage 10) Bloodborne Pathogen Standard 11) Sources for training a. Inter-departmental policies & procedures b. IEHA (I E H A ) c. OSHA d. Vendor inservice training e. Industry trade publications f. Other ANSWERS: A -4b Occupational Safety Health Administration, A-4c Environmental Protection Association, B-6 Hazard Analysis Critical Control Points B-11b International Executive Housekeeping Association.

15 Important Issues Labor Cost & Training C. Daily Work Assignments 1) Clock-in, Sign-in, or check -in 2) Obtain Daily Work Assignment 3) Obtain Special Assignments/Instruction D. Personal Hygiene 1) Maintain a Professional Image 2) Uniforms: Clean-undamaged 3) Hair 4) Makeup-Jewelry 5) Nails E. Personal Protective Equipment F. Courtesy G. Stocking the Housekeeper s Cart 1) Stock Guest Room and Cleaning Supplies a. Clean Cloths b. Abrasive Pads c. Towels & Linens d. Paper Products e. Amenities f. Vacuum Cleaner g. Carpet Spotter h. Maid s Caddy 1. Disinfectant Cleaner 2. Glass Cleaner 3. Tub & Tile Cleaner 4. Air Freshener 5. Bowl Cleaner 6. Bowl Swab H. Entering the Guest Room 1) Note to chart any rooms with Do Not Disturb Signs 2) Knock 3) Announce Housekeeping 4) Knock Again 5) Open Door Slightly 6) Announce Housekeeping again 7) Enter Room

16 Important Issues Labor Cost & Training I. Special Surfaces with Special Needs 1) Brass 2) Marble 3) Granite 4) Formica 5) Wood 6) Vinyl/Naugahyde 7) Vinyl Tile 8) Quarry Tile 9) Carpet 10) Upholstery 11) Glass 12) Plastic/Lexan/Lucite/Plexiglass 13) Stainless Steel 14) Chrome 15) Fiberglass J. Escalators K. Special Soils Require Special Attention: -soap scum -mold/mildew -pathogens/germs -body oils -mineral deposits -foot grime -suntan oils -dust L. Communicating your commitment to quality 1) Communication tents

17 Important Issues: Commitment to Quality We clean here too! We clean here too! Cut along dotted lines This surface has been disinfected to hospital standards This surface has been disinfected to hospital standards

18 Hotels & Lodging Chemicals & Related Product Listing Department Chemical Related Product Guest Rooms Lobby Fitness Center Public Restrooms Administrative Offices Restaurant Game Rooms Meeting Rooms Elevators, Escalators & Stairways Laundry/Linen

19 NOW AVAILABLE on CD ROM! Canberra Corporation 1994 Revised 1996, 1998, 2000, 2001

20 Table Top Demo's Carpet Care Demonstrations Table Top Demo for Carpet & Upholstery Protectant Tools and Materials Needed: 1. One piece of 4" X 4" industrial carpet-one half of the carpet treated with Carpet and Upholstery Protectant 2. Black light Demo Techniques: Turn off as much light as possible. Turn on the black light and hold it close to the carpet sample. This shows the optical brighteners on the treated half of the carpet. Another quick demo for Carpet and Upholstery Protectant is to dip a paper towel in Carpet and Upholstery Protectant and let dry over night. When you are selling the next day, drop water, cola, etc., on the paper towel. It will show that Carpet and Upholstery Protectant is present. Table Top Demo for Dry Foam Carpet Shampoo Tools and Materials Needed: 1. Charcoal 2. 3" industrial carpet sample 3. Product, container and water 4. Fingernail brush 5. Clean white rag 6. Damp rag 7. Black light This product is a fresh peach-scented, rotary dry foam shampoo blended with detergents and spotting agents for removal of water and solvent soluble soils. Dry foam enables deeply imbedded soils to be lifted to the surface for cleaning. Dry foam dries to a crystal, eliminating rapid resoiling and browning. Optical brighteners are added for color enhancement. Demo Techniques: Hold a black light next to a one-ounce sample of Dry Foam Carpet Shampoo. The optical brighteners will be most apparent. Optical brighteners will make colors brighter. 1. Rub charcoal onto 3" industrial carpet sample. 2. Spray area with diluted dry foam sample mix 1:16. (prepared ahead) 3. Use your fingernail brush and agitate lightly. 4. Blot with a clean white rag. 5. Use a damp rag and blot a second time. This demo indicates that Dry foam enables deep imbedded soils to be lifted to the surface for cleaning. Dry foam dries to a crystal, eliminating rapid resoiling and browning.

21 Table Top Demo's Carpet Care Demonstrations (continued) Table Top Demo for Extraction Carpet Concentrate Tools and Materials Needed: 1. Charcoal 2. 3" industrial carpet sample 3. Product, container and water 4. Fingernail brush 5. Clean white rag 6. Black light This is a most effective and economical low-foaming extraction product. Specially formulated with surfactants and solvents for optimum cleaning, with optical brighteners added for fiber enhancement. A film-free formula to prevent rapid re-soiling. Demo Techniques: Hold a black light next to a one-ounce sample of Extraction Carpet Concentrate. The optical brighteners will be most apparent. Optical brighteners tend to make colors brighter. 1. Rub charcoal onto 3" industrial carpet sample. 2. Spray area with diluted extraction sample 1:64. (prepared ahead) 3. Use your fingernail brush and agitate lightly. 4. Blot with clean white rag. Table Top Demo for Traffic Lane & Bonnet Cleaner A unique and versatile product for the removal of difficult stains when used undiluted. For greater economy dilute with water as a pre-spray and for traffic lanes. As a bonnet cleaner this product was specifically formulated for use with rotary-type equipment to penetrate deep into the carpet and remove the soil onto the pad or bonnet. Optical brighteners have been added for a clean, fresh appearance. Tools and Materials Needed: 1. Diluted Product in trigger spray bottle 2. Pre-prepared dirty carpet at least 16" square 3. Terry cloth rag Demo Techniques: 1. Dilute 1: in a trigger spray bottle. 2. Spray a 10" circle on a pre-prepared dirty carpet. 3. Allow to sit for one minute. 4. Wrap a terry cloth rag around your fist. Pre-spray rag. 5. Begin in the center of the sprayed circle and in small circular agitating motions work your way outward. 6. Rotate cloth if necessary.

22 Table Top Demo for Traffic Lane & Bonnet Cleaner Table Top Demo's Carpet Care Demonstrations (continued) Table Top Demo for Traffic Lane & Bonnet Cleaner (continued) This indicates that the Traffic Lane & Bonnet Cleaner is a unique and versatile product for the removal of difficult stains when used undiluted. As a bonnet cleaner this product was specifically formulated for use with rotary type equipment to penetrate deep into the carpet and remove the soil onto the pad or bonnet. Optical brighteners have been added for a clean fresh appearance. Table Top Demo for Foam Control Agent An extremely stable white emulsion product, specially formulated to quickly eliminate foam. Tools and Materials Needed: 1. Two test tubes 2. Warm water 3. Dry Foam Carpet Shampoo 4. Foam Control Agent Demo Techniques: 1. Place two test tubes on desk top. 2. Fill both with one inch of water warm water is best. 3. Add several drops of dry foam carpet shampoo to both. 4. Place finger over opening and shake. 5. To one test tube add one drop of defoamer and shake. 6. Present results. Do not forget to mention other foam problem areas such as: Water Treatment Plants Whirlpools Hot Tubs Dip Tanks Floor Scrubbers Wet/Dry Vacs

23 Table Top Demo's Carpet Care Demonstrations (continued) Table Top Demo for Bio-Clenz Spot Cleaner Tools and Materials Needed: 1. Pre-prepared carpet sample with chocolate stain 2. Product 3. White absorbent cloth 4. Carpet and upholstery enzyme spotter, ready to use. Uniquely formulated as a water-safe spotter for quick removal of protein stains, such as blood, milk, chocolate, and other food stains. Demo Techniques: 1. Present industrial carpet sample with 3" chocolate stain pre-dried. 2. Apply five drops of ready-to-use Bio-Clenz. 3. Allow to sit one minute. 4. Agitate very lightly with fingertip or brush. 5. Blot with white absorbent cloth. 6. A second blotting may be necessary if excess chocolate was used. 7. Also stress deodorizing capabilities of Bio-Clenz Spot Cleaner and enzymatic soil digesting qualities. Table Top Demo for Carpet Sanitizer Concentrate To exhibit Carpet Sanitizer's bacteria-penetrating abilities. Tools and Materials Needed: 1. Small piece of cardboard 2. Water 3. Product Demo Techniques: 1. Apply a drop of water the size of a quarter on a piece of cardboard. 2. Place another small drop of water on big drop. 3. The second drop is not absorbed because water is only able to penetrate at a pre-determined rate. 4. Now, place a drop of Carpet Sanitizer on water spot. The water will immediately spread and penetrate the cardboard, graphically displaying the capability of Carpet Sanitizer penetrating the carpet backing and killing hidden, odor-causing bacteria.

24 Table Top Demo's Floor Care Demonstrations Table Top Demo for Floor Seals and Finishes Tools and Materials Needed: 1. One piece of resilient tile 4" X 4", pre-sealed and finished 2. Small, inexpensive brand rubber heel 3. Small piece of steel wool or buffing pad circle 4. Damp mop finish 5. Clean cloths Demo Techniques: 1. Tile should have two coats of seal and three coats of floor finish. 2. Show the tile to customer and tell him you have two coats of Sealer and three coats of Premium Plus Floor Finish or Premium Floor Finish 3. If cigarettes are available, drop some ashes on the tile and rub in the tile. Wipe off ashes and buff. 4. Use the rubber heel to black-mark the tile then buff with your buffing pad. 5. Drop a diluted solution of Damp Mop Cleaner on the tile. Let set a moment and wipe off...thus proving that your neutral cleaner will not dull the Floor Finish.

25 Table Top Demo's Floor Care Demonstrations (continued) Table Top Demo for Damp Mop Cleaner Tools & Materials Needed: 1. Three eight-ounce clear plastic glasses 2. One ounce of ice melter pellets 3. One stir-stick 4. Five ounces of Damp Mop Cleaner 5. One ounce of customer's all-purpose cleaner. 6. Square cardboard insert from a quart case 7. Baby powder ounces of water Demo Techniques #1: 1. Fill two glasses 3 / 4 full of water and add one ounce of Damp Mop Cleaner to one glass of water. 2. Drop in a few ice melter pellets and stir. 3. Using the second glass filled 3 / 4 full of water, add one ounce of an all-purpose cleaner to the glass of water. 4. Add ice melter pellets and stir. 5. Stir both glasses until pellets are dissolved. The Damp Mop Cleaner glass will be clear and the glass with the All Purpose Cleaner will remain cloudy. Damp Mop Cleaner will leave no film on the floor. This illustrates that an all-purpose cleaner will leave a white film when mopping floors during the "salt and snow and ice" season. Demo Techniques #2: To exhibit Damp Mop Cleaner's extraordinary ability to reduce water surface tension and penetrate soils: 1. Place a drop of water one inch in diameter on cardboard. 2. Drop an additional drop of water on the original drop. Nothing happens. 3. Now place one small drop of Damp Mop Cleaner into middle of water drop. Water will immediately spread and darken sections of the cardboard, indicating soil penetration capabilities of Damp Mop Cleaner. Demo Techniques #3: Another fine demonstration is that of the baby powder demo. 1. Place 4 oz. of Damp Mop Cleaner into an 8 oz. cup. 2. Apply thin coat of baby powder on top of Damp Mop Cleaner. After a period of approximately 10 seconds, the powder will begin to fall to the bottom of the cup.

26 Table Top Demo's Floor Care Demonstrations (continued) Floor Top Demo on Location Tools and Materials Needed: 1. Extra Heavy Duty Stripper, Rinse Free Stripper 2. Black center of strip pad 3. Cloth 4. Black light 5. Sponge 6. Water 7. 8 oz. bottles of Premium Floor Finish (highly durable), Premium Plus Floor Finish, Premium Floor Finish (high performance) 8. Tile Protector/Sealer Demo Techniques: 1. Strip square area as drawn below, making sure to strip 1-2 inches beyond tile 2. Rinse and dry area 3. Apply 1-2 coats seal let dry 4. Apply 1-2 coats finish let dry 5. Hold black light over test area to exhibit optical brighteners Customer will see fantastic results for days after you leave 12" square tile overlap accentuates comparison results indicates area to be stripped

27 Table Top Demo's Floor Care Demonstrations (continued) Table Top Demo for Floor Stripper & Extra Heavy Duty Stripper Tools & Materials Needed: 1. Floor Stripper and Extra Heavy Duty Stripper diluted in a closed top bottle 2. Several pieces of waxed 1 / 2 inch wide resilient tile (to prepare, see below) 3. Clean wash cloth 4. 8 oz. cup 5. Phenolphthalein - (turns purple/red when in the presence of alkalinity) Demo Techniques: 1. When making the Floor Stripper & Extra Heavy Duty Stripper demonstration, dip tile in cup with 4 oz. stripper and let set for five minutes. Pull out tile and wipe off. 2. To prepare tile for demo, apply two or three coats of finish to a piece of 12" X 12" tile. 3. Using a sharp cutting knife, score the tile in 1/2" widths. 4. Place on the edge of the table and break off each section. One 12" X 12" tile will make 72 pieces, 4" long and 1/2" wide...enough tile to make 144 table top demonstrations. Floor Stripper allow tile to air dry by waving in the air. Now apply 2 drops of phenolphthalein and wipe with white towel. No color should be present on towel, indicating NO alkaline residue. Table Top Demo for Floor Neutralizer/Conditioner Tools & Materials Needed: 1. One white wash cloth 2. One ounce of phenolphthalein 3. Small bottle of Floor Neutralizer/Conditioner solution 4. One eight-ounce clear plastic glass 5. 8 oz. bottle of Extra Heavy Duty Stripper Demo Techniques: Add 1 / 2 ounce of Floor Neutralizer/Conditioner to a glass of water. Spray floor stripper on the corner of the white wash cloth. Drop one drop of phenolphthalein on the sprayed area. The cloth will turn red, showing the alkaline on the cloth. Dip the cloth in the Floor Neutralizer/Conditioner solution and agitate lightly. The red will disappear, proving that the Floor Neutralizer/Conditioner will neutralize the floor. Demonstrate color change: Floor Neutralizer/Conditioner & Extra Heavy Duty Stripper Mix Floor Neutralizer/Conditioner solution in 8 ounce clear plastic glass to simulate mop bucket during rinse/neutralization process. Pour Extra Heavy Duty Stripper into Floor Neutralizer/Conditioner solution in small portions representing the stripping solution removed from the floor. Notice the color change takes place in the Floor Neutralizer/Conditioner solution. You are no longer effectively neutralizing the floor, indicating that it is time to change to a fresh solution.

28 Table Top Demo's Floor Care Demonstrations (continued) Picture Demo Materials Required: 1. Compile a series of 4 pages of 3-ring binder photo album sheets 2. Insert before & after shots of high-profile accounts on 3 of the 4 pages 3. Insert pictures of different procedures taking place and/or photos of floors that required stripping on the 4th page

29 Table Top Demo's Restroom Demonstrations Table Top Demo for Sea Shell Demo of Bowl Cleaners Tools and Materials Needed: 1. 1 small sea shell (representing hard water scale) 2. 1 clear wide-mouth bottle or cup 3. Products to be demonstrated: 9% Bowl Cleaner, Detergent Thickened 9.5% Bowl Cleaner, 23% Super Bowl Cleaner, and Thick & Clinging/20% Phosphoric Acid Bowl/Tile/Porcelain Cleaner Demo Techniques: To the wide mouth container, add sea shells. Add 1/4 ounce of Bowl Cleaner to container. The immediate attack of the sea shell by the acid illustrates the product's efficacy in rapid lime calcium or rust removal. Table Top Demo for Color Change Tools and Materials Needed: 1. Small clear cup or vial with dropper 2. Products to be demonstrated: Detergent Thickened Bowl Cleaner, Color Indicated Floor Neutralizer/ Conditioner, and Pad Rejuvenator Floor Pad Renovator Demo Techniques: Show customer quart bottle of product to illustrate color. Pour small amount into cup or vial of water to illustrate green color turning to blue or #705 red color turning to yellow. Table Top Demo for Test Tube Foam and Corrugated Tools and Materials Needed: 1. 1 clear vial or test tube 2. Products to be demonstrated: Non-Acid Bowl and Bathroom Cleaner, Thickened Non-Acid Bowl Cleaner, and General Purpose/Non-Acid Disinfectant Cleaner Demo Techniques: Spray Thickened Non-Acid product into vial, producing foam in vial which can be turned upside down; thus illustrating clinging effect of product/foaming capabilities - disinfectant qualities.

30 Table Top Demo's Restroom Demonstrations (continued) Table Top Demo for Ammonia Odor Removal Tools and Materials Needed: 1. Uric Acid Eradicator Kit to include: clear vial, cotton ball, synthetic urine in small bottle, Uric Acid Eradicator, and sprayer Demo Techniques: Spray cotton ball with synthetic urine odor. Avoid holding under nose of customer (may be offensive). Spray cotton ball with Uric Acid Eradicator, and show how odor is removed. Table Top Demo for Lipstick Removal Tools and Materials Needed: 1. Lipstick and/or hotel-size bar of soap 2. Glass surface 3. Sprayer and wipes 4. Glass Cleaner Demo Techniques: Using a trigger sprayer, spray 8" circle on a window/mirror. Wipe dry with a clean wipe, showing how fast the Glass Cleaner dries, being an alcohol formula. Using a small hotel-size bar of soap and/or lipstick, mark the glass in several areas. Spray as before and wipe clean, illustrating film-free characteristics. Table Top Demo for Discolored Penny Tools and Materials Needed: 1. One discolored penny 2. Small amount of Creme Cleanser (squeeze bottle preferred) 3. Paper towel Demo Techniques: Squeeze small drop of Creme Cleanser onto a penny and allow product to remain on surface 1 minute. Without agitation, wipe product off of penny using paper towel. Note how area previously covered has returned to its original shine and how product wipes free without leaving residue behind. Table Top Demo for Green Grease Kit Tools and Materials Needed: 1. Empty plastic vials/cups 2. Green grease (Crisco with food coloring) 3. Liquid Life Forms 4. Water to rinse cup

31 Table Top Demo's Restroom Demonstrations (continued) Table Top Demo for Green Grease Kit (continued) Demo Techniques: With your finger, apply the green grease uniformly to the inside surface of the tumbler (coat medium thickness). Pour 1 to 2 ounces of Liquid Life Forms into tumbler and allow to remain 5 minutes (set aside and continue discussing benefits of product). Leave some of the green grease NOT in touch with Liquid Life Forms. Rinse tumbler, preferably with COLD water. The green grease will liquefy, illustrating the Liquid Life Form's ability to break down and digest greases. Black Light Demo Tools and Materials Needed: 1. Black Light Demo Techniques: Utilizing a hand-held black light in a darkened restroom, indicate to your customer key areas requiring disinfection and regular cleaning. The Flavin in urine, bacteria and heavy soap scums cause those elements to flouresce when exposed to ultraviolet light, therefore indicating a source for bacteria and odor. By showing your customer the key areas below, you are providing him/her consultation as to the source of odors and bacteria in their restroom. It is NOT to show how poorly they are cleaning. Key areas for use of black light demo. Door Knob Light Switch Flush Handles Toilets Rim, Seat, Sides, Under Bowl, Floor Urinals Interior, exterior, under side Stall Walls Sink Under Side Faucet Handles Paper Towel Dispensers Soap Dispensers Trash Receptacles Shower Stalls Outside of Bathtub in Hotel Restroom Lip Light Demo Tools and Materials Needed: 1. Lip Light Demo Techniques: Utilizing the Lip Light equipped with mirror, indicate to your customer the area under the lip or rim of commodes and urinals. The result of your exploration should provide your customer and their staff with an understanding of where deposits of lime, rust and bacteria need to be removed to eliminate odor and bacteria growth, as well as to maintain sufficient water flow during flushing.

32 Questions & Answers ` Question Answer Question Answer Question Answer Question Answer Why is it important to keep carpet spotting chemistry and tools on the maid s cart at all times? The individual vacuuming the carpet is normally the first to come in visual contact with a freshly soiled (spotted) area on the carpet. Should an extended period of time pass before the spot is removed, it could set itself and become a permanent stain requiring additional labor and related costs in repairing or removing the effected area of carpet. Do hotel and lodging housekeeping professionals participate in IEHA (International Executive Housekeeper Association) Certified training (CEU) programs? Yes. Many housekeeping professionals maintain certified executive housekeeper and/or registered executive housekeeper certification designation. The CEH and REH designations require a minimum of 20 hours and/or 2 CEU s of IEHA Certified Training curriculum to be completed. The I.E.H.A. and its certified training program have brought professionalism, consistency and awareness to the very important position of environmental services/housekeeping personnel. Are Hydrochloric acid-based bowl cleaners always required for toilet bowl cleaning? No. Often times the General Purpose Disinfectant Cleaner, which is used on the exterior of the bowl and tank as well as the vanity and other hard surfaces within the guest room, may be used to clean the interior of the toilet bowl as well. It is important to mention that Hydrochloric bowl cleaners may only be used on the interior surfaces of toilet bowls and urinals, not to the exterior surfaces. Hydrochloric acid-based bowl cleaners are normally used in hard water geography, or as a periodic maintenance step for heavily soiled bowls. When damp mopping hard floor surfaces, such as the lobby and/or pool areas, are there safety issues which should be observed? Yes. Several safety issues surrounding damp mopping include choosing the correct size and weight mop head. Posting Wet Floor signs and wringing the mop by bending at the knees, not at the back, which Canberra could effect.

33 Product Listing by Department BBP Com- Dilu. Guest Conference/ Fitness Administrative Jacuzzi/ Nurses Mainte- Restrooms Product Disn. pliant Rates Room Meeting Rms. Center Lobby Offices Whirlpool Station nance Restaurant Guest & Public 300 Toilet Bowl Y No *RTU For weekly or Cleaner daily interior cleaning & disinfection of toilets & urinals. 302 D/T Y No *RTU For weekly or Bowl Cleaner daily interior cleaning & disinfection of toilets & urinals. 303 Toilet Bowl Y No *RTU For weekly or Cleaner monthly cleaning & disinfection of toilets & urinals. 305 T/C Bowl/Tile Y No *RTU For weekly or Porcelain Cleaner } daily cleaning & 4030 Multi-Surface N No 1 oz./ disinfection of Bathroom Clnr. gal. toilets & urinals 3410 Tile, Grout & N No 1.5oz./ & other hard Bathroom Clnr./ gal. surfaces. Deodorizer 315 Mid Acid Y No *RTU For weekly or Bowl Cleaner monthly interior cleaning & disinfection of toilets & urinals. 320 N/A Bowl & Y Yes *RTU For daily or For daily or For daily or For daily or For daily or For daily or For daily or For daily or Bathroom Clnr. weekly cleaning weekly cleaning weekly cleaning weekly cleaning weekly cleaning weekly cleaning weekly cleaning weekly cleaning 325 T/N/A Bowl & Y Bathroom Clnr. No *RTU & disinfection of hard & disinfection of hard & disinfection of hard & disinfection of hard & disinfection of hard & disinfection of hard & disinfection of hard & disinfection of hard 804 G/P Non-Acid Y No *RTU surfaces. surfaces. surfaces. surfaces. surfaces. surfaces. surfaces. surfaces. Disnf. Cleaner 330 Automatic N No *RTU For control of Toilet Bowl Cleaner deposits in toilet bowl. (tank mounted) * RTU = Ready to use 7/04

34 Product Listing by Department (continued) BBP Com- Dilu. Guest Conference/ Fitness Administrative Jacuzzi/ Nurses Mainte- Restrooms Product Disn. pliant Rates Room Meeting Rms. Center Lobby Offices Whirlpool Station nance Restaurant Guest & Public 400 Bacterial N/A N/A *RTU Treatment of Treatment of Treatment of Treatment of Treatment of Digestant Deodorant floor & sink drains. floor & sinks drains, toilets, & floor drains, & slop sinks. floor drains floor drains (weekly), grease (weekly), grease urinals. (daily to traps (daily) & traps (daily) & weekly) sink drains. sink drains. 401 Uric Acid N/A N/A *RTU Treatment & Treatment & Treatment & Treatment & Treatment & Eradicator deodorization of deodorization deodorization of deodorization of deodorization of restrooms, of restrooms, restrooms, restrooms, restrooms, drains, mop drains, mop drains, mop drains, mop drains, mop water, extraction water, extraction water, extraction water, extraction water, extraction machines, etc. machines, etc. machines, etc. machines, etc. machines, etc. 402 Bio- N/A N/A *RTU Opening of Opening of Opening of Opening of Opening of Enzymatic Drain clogged or clogged or clogged or clogged or slow clogged or Opener slow drains. slow drains. grease traps. slow drains. drains, cleaning of grease traps. slow drains & purging. 410 Acidulous N/A N/A 5 oz./ Deep cleaning Deep cleaning Deep cleaning Deep cleaning Deep cleaning Deep cleaning Quarry Tile gal. of cement & of cement & of cement & of cement & of cement & of cement & Renovator quarry tile floors & walls. quarry tile floors & walls. quarry tile floors & walls. quarry tile floors & walls. quarry tile floors & walls. quarry tile floors & walls. 415 Foaming Disinfectant Y No 4 oz./ Deep cleaning & gal. disnf. of cement Shower room, stall, whirlpool Deep cleaning & Deep cleaning & Deep cleaning & Deep cleaning & disfn. of cement disfn. of cement disfn. of cement disfn. of cement Cleaner & quarry tile cleaning & & quarry tile & quarry tile & quarry tile & quarry tile Concentrate floors & walls. disinfection. floors & walls. floors & walls. floors & walls. floors & walls. 420 Glass, Plastic N/A N/A *RTU Streak free Streak free Streak free Streak free Streak free Streak free Streak free Streak free Streak free Streak free & CRT Cleaner RTU 1:10 cleaning of 421 Glass, Plastic N/A N/A 12 oz./ glass, lexan, cleaning of glass, lexan, cleaning of glass, lexan, cleaning of glass, lexan, cleaning of glass, lexan, cleaning of glass, lexan, cleaning of glass, lexan, cleaning of glass, lexan, cleaning of glass, lexan, cleaning of glass, lexan, & CRT Cleaner Con. gal. lucite, plexi- lucite, plexi- lucite, plexi- lucite, plexi- lucite, plexi- lucite, plexi- lucite, plexi- lucite, plexi- lucite, plexi- lucite, plexi Glass, Plastic N/A N/A 1.5oz./ glass & com- & CRT Cleaner gal. puter screens. glass & computer screens. glass & computer screens. glass & computer screens. glass & computer screens. glass & computer screens. glass & computer screens. glass & computer screens. glass & computer screens. glass & computer screens Glass, Plastic N/A N/A *RTU & CRT Cleaner 4020 Glass Clnr. N/A N/A 1 oz./ gal. 430 Creme Cleanser Y No *RTU Removal of some Used to clean inks & filth from sinks, chrome Used to clean Used to clean sinks, chrome & sinks, chrome & Used to clean Used to clean Used to clean Used to clean sinks, chrome & sinks, chrome & sinks, chrome & sinks, chrome & laminated desk & stainless stainless steel. stainless steel. stainless steel. stainless steel. stainless steel. stainless steel. tops & chairs. steel. (non- Removal of soap food contact (non-food (non-food contact surfaces contact surfaces (non-food (non-food contact surfaces contact surfaces (non-food contact surfaces (non-food contact surfaces scum from tubs surfaces only) only) only) only) only) only) only) * RTU = Ready to use & sinks. 7/04

35 Product Listing by Department (continued) BBP Com- Dilu. Guest Conference/ Fitness Administrative Jacuzzi/ Nurses Mainte- Restrooms Product pliant Rates Room Meeting Rms. Center Lobby Offices Whirlpool Station nance Restaurant Guest & Public 440 Soft Lotion N/A *RTU For hand dishwa- Dishwashing shing of utensils, Concentrate pots, pans, glasses, etc. 470 Oven & Grill Clnr. N/A 1255 Foaming Oven N/A *RTU *RTU Deep cleaning of ovens, vent & Grill Cleaner hoods, deep fat (Heavy Duty Formula) fryers & grills. 600 Liquid Malodor N/A *RTU } Daily mal- Daily malodor Daily malodor Daily malodor Daily malodor Daily malodor Daily malodor Daily malodor Daily malodor Counteractant (lemon) or conc. odor count- counteracting. counteracting. counteracting. counteracting. counteracting. counteracting. counteracting. counteracting Odor Cnt. Lemon N/A 1 oz./gal. eracting. May be used May be used May be used May be used May be used May be used May be used May be used 601 Liquid Malodor N/A 1 oz./ May be with trigger with trigger with trigger with trigger with trigger with trigger with trigger with trigger Counteractant gal. used with sprayer or sprayer or sprayer or sprayer or sprayer or sprayer or sprayer or sprayer or 4064 Odor Cnt. Trp. N/A 1 oz./gal. trigger diluted to mop diluted to mop diluted to mop diluted to mop diluted to mop diluted to mop diluted to mop diluted to mop 602 Liquid Malodor N/A *RTU sprayer or water & auto water & auto water & auto water & auto water & auto water & auto water & auto water & auto Cntrcnt. (Peach Kiwi) or conc. diluted scrubbers. scrubbers. scrubbers. scrubbers. scrubbers. scrubbers. scrubbers. scrubbers. 603 Liquid Malodor N/A *RTU to mop Cntrcnt. (Harmony) or conc. water 3604 Liquid Malodor N/A 1.5oz./ & auto Cntrcnt. (mountain fresh) gal. scrubbers. 700 Multi-Purpose N/A conc. General General General General General General General General General Synthetic Det. Complex cleaning of all cleaning of all cleaning of all cleaning of all cleaning of all cleaning of all cleaning of all cleaning of all cleaning of all 3700 Deep Scrub Multi-Purpose Clnr. N/A 1.5oz./ hard surfaces gal. not harmed by hard surfaces not harmed by hard surfaces not harmed by hard surfaces not harmed by hard surfaces not harmed by hard surfaces not harmed by hard surfaces not harmed by hard surfaces not harmed by hard surfaces not harmed by 4000 All Purpose N/A 1 oz./ water, including water, including water, including water, including water, including water, including water, including water, including water, including Cleaner gal. floors & walls. floors & walls. floors & walls. floors & walls. floors & walls. floors & walls. floors & walls. floors & walls. floors & walls. 702 No Rinse Damp N/A 2 oz. Utilized as a Utilized as a Utilized as a Utilized as a Utilized as a Utilized as a Utilized as a Utilized as a Utilized as a Damp Mop Cleaner gal. streak-free daily streak-free daily streak-free daily streak-free daily streak-free daily streak-free daily streak-free daily streak-free daily streak-free daily 3702 Neutral Damp N/A 1.5oz./ damp mop & damp mop & damp mop & damp mop & damp mop & damp mop & damp mop & damp mop & damp mop & Mop Cleaner gal. general purpose general purpose general purpose general purpose general purpose general purpose general purpose general purpose general purpose 4072 Neutral Damp N/A 1/2 cleaner. cleaner. cleaner. cleaner. cleaner. cleaner. cleaner. cleaner. cleaner. Mop Cleaner oz./gal. 704 Rinse Free N/A 32 oz. } For For stripping For stripping For stripping For stripping For stripping For stripping For stripping For stripping Floor Stripper gal. stripping water based water based water based water based water based water based water based water based 705 Extra Heavy N/A 25 oz. water finishes from finishes from finishes from finishes from finishes from finishes from finishes from finishes from Duty Stripper gal. based floors. floors. floors. floors. floors. floors. floors. floors. 706 Butyl Free Low Odor N/A 32 oz. finishes UHS Floor Stripper gal. from 707 Super Charged Rinse 12 oz. floors. Free Floor Stripper gal. * RTU = Ready to use 7/04

36 Product Listing by Department (continued) BBP Com- Dilu. Guest Conference/ Fitness Administrative Jacuzzi/ Nurses Mainte- Restrooms Product Disn. pliant Rates Room Meeting Rms. Center Lobby Offices Whirlpool Station nance Restaurant Guest & Public 710 Floor Cleaner & No N/A 2 oz./ Utilized to Utilized to gal. neutralize alka- neutralize alka- Utilized to neutralize alka- Utilized to neutralize alka- Utilized to Utilized to neutralize alka- neutralize alka- Utilized to neutralize alka- Utilized to neutralize alka- Neutralizer line residues line residues line residues line residues line residues line residues line residues line residues from floors after stripping from floors after stripping from floors after stripping from floors after stripping from floors after stripping from floors after stripping from floors after stripping from floors after stripping & to neutralize & to neutralize. & to neutralize. & to neutralize. & to neutralize. & to neutralize. & to neutralize. & to neutralize. ice melter residues. 800 N/D Y No 2 oz./ } Utilized Utilized for Utilized for Utilized for Utilized for Utilized for Utilized for Utilized for Utilized for Germicidal Clnr. gal. for neutral ph neutral ph neutral ph neutral ph neutral ph neutral ph neutral ph neutral ph 802 H/F Disin- Y No 5 oz./ neutral cleaning & cleaning & cleaning & cleaning & cleaning & cleaning & cleaning & cleaning & fectant Cleaner gal. ph disinfection of disinfection of disinfection of disinfection of disinfection of disinfection of disinfection of disinfection of 805 Neutral Y No 1 oz./ cleaning any hard any hard any hard any hard any hard any hard any hard any hard Disn. Cleaner gal. & disin- surface not surface not surface not surface not surface not surface not surface not surface not 3805 Germicidal Y No 1.5 fection of harmed by harmed by harmed by harmed by harmed by harmed by harmed by harmed by Cleaner oz./gal. any hard water. water. water. water. water. water. water. water. 806 Neutral Y No 1/2 surface Hospital Disnf. oz./gal. not 3806 Neutral Y No 1 oz./ harmed Disnf. Damp Mop gal. by 4080 Disinfectant Y No 1/2 Cleaner oz./gal. water. 803 S/V Y No 1/4oz./ } Utilized to Use in third sink Disinfectant gal. sanitize the for sanitizing pots, 3803 Food Y No 1.5oz./ internal pans, & final Service Sanitizer gal. plumbing, jets sanitizing applica- 830 Food Service Y No *RTU & filters of tion to all surfaces Sanitizer (*RTU) whirlpool tubs. requiring a sanitizer. (Daily) (1/4 oz. per gal.) 814 Q/T Quat Tuberculocidal Y Yes *RTU For intermedi- For intermediate level ate level For intermediate level For intermediate level For intermediate level For intermediate level For intermediate level For intermediate level For intermediate level For intermediate level Spray disinfection & disinfection & disinfection & disinfection & disinfection & disinfection & disinfection & disinfection & disinfection & disinfection & Disinfectant Cleaner bloodborne pathogen bloodborne pathogen bloodborne pathogen bloodborne pathogen bloodborne pathogen bloodborne pathogen bloodborne pathogen bloodborne pathogen bloodborne pathogen bloodborne pathogen compliance compliance compliance compliance compliance compliance compliance compliance compliance compliance when cleaning when cleaning & disinfecting & disinfecting when cleaning & disinfecting when cleaning & disinfecting when cleaning & disinfecting when cleaning & disinfecting when cleaning & disinfecting when cleaning & disinfecting when cleaning & disinfecting when cleaning & disinfecting any hard any hard any hard any hard any hard any hard any hard any hard any hard any hard surface not harmed by surface not harmed by surface not harmed by surface not harmed by surface not harmed by surface not harmed by surface not harmed by surface not harmed by surface not harmed by surface not harmed by * RTU = Ready to use water. water. water. water. water. water. water. water. water. water. 7/04

37 Product Listing by Department (continued) BBP Com- Dilu. Guest Conference/ Fitness Administrative Jacuzzi/ Nurses Mainte- Restrooms Product Disn. pliant Rates Room Meeting Rms. Center Lobby Offices Whirlpool Station nance Restaurant Guest & Public 820 H/B/V Y Yes 2 oz./ Utilized as a Utilized as a Utilized as a Utilized as a Utilized as a Utilized as a Utilized as a Utilized as a Utilized as a Utilized as a Concentrate gal. bloodborne bloodborne bloodborne bloodborne bloodborne bloodborne bloodborne bloodborne bloodborne bloodborne Hospital pathogen com- pathogen com- pathogen com- pathogen com- pathogen com- pathogen com- pathogen com- pathogen com- pathogen com- pathogen com- Disinfectant pliant cleaner/ pliant cleaner/ pliant cleaner/ pliant cleaner/ pliant cleaner/ pliant cleaner/ pliant cleaner/ pliant cleaner/ pliant cleaner/ pliant cleaner/ disinfectant on disinfectant on disinfectant on disinfectant on disinfectant on disinfectant on disinfectant on disinfectant on disinfectant on disinfectant on any hard surf- any hard surface any hard surface any hard surface any hard surface any hard surface any hard surface any hard surface any hard surface any hard surface ace not harmed not harmed by not harmed by not harmed by not harmed by not harmed by not harmed by not harmed by not harmed by not harmed by by water. water. water. water. water. water. water. water. water. water. 900 Industrial N/A N/A 12 oz./ } Desk, Desk, wall, Equipment & Desk, wall, Desk, wall, Utilized for heavy Desk, table, Strength Dgrs. gal. wall, shelf & wall cleaning shelf & shelf & duty equip. de- chair, wall, shelf 902 Non-Butyl N/A N/A 10 oz./ shelf hardware & degreasing. hardware hardware greasing, dip & hardware Industrial Deter- gal. & cleaning & cleaning & cleaning & tank & parts cleaning & gent Complex hardware degreasing. degreasing. degreasing. washing applica-degreasing. 911 Non-Chlorin- N/A N/A 16 oz./ cleaning tion as well as ated Ind. Solvent gal. & auto scrubbing All Purpose N/A N/A 1 oz./ degreasing. Cleaner gal. 910 Industrial N/A N/A *RTU } Utilized for Utilized for the Utilized for the Utilized for the Utilized for the Utilized for the Utilized for the Utilized for the Utilized for the Utilized for the Strength Spray & removal of removal of ink removal of ink removal of ink removal of ink removal of ink removal of ink removal of ink & removal of ink removal of ink Wipe Cleaner ink & other & other heavy & other heavy & other heavy & other heavy & other heavy & other heavy other heavy soils & other heavy & other heavy Degreaser heavy soils soils from soils from soils from soils from soils from soils from from desks, walls soils from soils from 3910 Multi N/A N/A 1.5 from desks, desks, walls, & desks, walls, desks, walls, & desks, walls, desks, walls, desks, walls, lockers & other desks, walls, & desks, walls, & Purpose oz./gal. walls, & other surfaces lockers & other other surfaces lockers & other lockers & other lockers & other surfaces not other surfaces other surfaces Degreaser other surfaces not harmed by surfaces not not harmed by surfaces not surfaces not surfaces not harmed by water not harmed by not harmed by not harmed water. harmed by water. harmed by harmed by harmed by as well as equip- water. water. by water water. water. water. water. ment degreasing. **1000 Semi-Perm. N/A N/A *RTU Sealing Sealing resilient Sealing resilient Sealing resilient Sealing resilient Sealing resilient Sealing resilient Sealing resilient Sealing resilient Resilient Floor & } resilient tile tile floors, quarry tile floors, quarry tile floors, quarry tile floors, quarry tile floors, quarry tile floors, quarry tile floors, quarry tile floors, quarry Concrete Sealer floors, tile & terrazzo. tile & terrazzo. tile & terrazzo. tile & terrazzo. tile & terrazzo. tile & terrazzo. tile & terrazzo. tile & terrazzo. **1001 Versatile N/A N/A *RTU quarry tile Prem. Floor Sealer & terrazzo. **1018 High Gloss N/A N/A *RTU } Applying Applying Applying Applying Applying Applying Applying Applying Applying Economy Flr. Fin. finish finish finish finish finish finish finish finish finish **1020 High Gloss N/A N/A *RTU to to to to to to to to to Premium Flr. Fin. floor floor floor floor floor floor floor floor floor **1022 Ultra Versa- N/A N/A *RTU after after after after after after after after after tile Prem. Flr. Fin. stripping stripping stripping stripping stripping stripping stripping stripping stripping **1025 High Perf. N/A N/A *RTU and/or and/or and/or and/or and/or and/or and/or and/or and/or UHS Premium sealing. sealing. sealing. sealing. sealing. sealing. sealing. sealing. sealing. Floor Finish *RTU = Ready to use **Exceeds UL Standards 7/04

38 Product Listing by Department (continued) BBP Com- Dilu. Guest Conference/ Fitness Administrative Jacuzzi/ Nurses Mainte- Restrooms Product pliant Rates Rooms Meeting Rms. Center Lobby Offices Whirlpool Station nance Restaurant Guest & Public 1041 M/R Floor Cleaner Restorer N/A 2-43 For mop-on, oz./gal. spray buff, or For mop-on, spray buff, or For mop-on, spray buff, or For mop-on, spray buff, or For mop-on, spray buff, or For mop-on, spray buff, or For mop-on, spray buff, or For mop-on, spray buff, or & Spray Buff per auto scrubber auto scrubber auto scrubber auto scrubber auto scrubber auto scrubber auto scrubber auto scrubber gal. gloss enhancement. gloss enhancement. gloss enhancement. gloss enhancement. gloss enhancement. gloss enhancement. gloss enhancement. gloss enhancement. Broad Gen. TB Dilu. Product Spectrum Disn. Claim Rates All departments with carpet and/or upholstery 1100 Traffic *RTU For spot cleaning/bonnet cleaning or pre-spraying of walk-off mats & carpeting in non-food Lane, Bonnet spot processing areas. (Daily) For pre-spray treatment before extraction. Cleaner & Solvent Spotter 16 oz./ gal. bonnet 1110 Extraction 2 oz./ For extraction cleaning of walk-off mats, upholstery & carpeting in non-food processing areas. (Interim maintenance) Carpet Conc. gal Dry Foam 16 oz./ For roatary shampoo cleaning of walk-off mats, upholstery & carpeting in non-food processing areas. (Interim maintenance) Carpet Shampoo gal Foam 1 oz./ Defoaming agent for extractors & auto scrubbers in non-food processing areas. (Interim maintenance) Control Agent 5 gal Bio-Clenz *RTU Walk-off mat/carpet spotter for organic food-based stains in non-food processing areas. (Interim maintenance) Spot Cleaner 1150 Tannin Spotter *RTU Walk-off mat/ carpet spotter for rust, urine stains & water spots in non-food processing areas C/S Carpet SAN. 2 oz./ Extraction shampoo for EPA- registered sanitization of walk-off mats, upholstery & carpets in non-food processing areas. Extraction Concentrate gal Carpet & Upholstery 42 oz./ gal. For stain protection of all walk-off mats, upholstery & carpeted areas in non-food processing areas. Protectant *RTU = Ready to use 7/04

39 Product Listing by Department (continued) Antimicrobial/ Aloe Petro- USDA Product VRE MRSA Antiseptic Vera leum Auth. Uses 500 Lotion Hand Y N E-4 Regular hand washings not requiring antibacterial claims. Cleaner Equiv. 501 Premium Hand N N N Y N E-4 Luxury hand washing - not requiring antibacterial claims. Wash Equiv. 505 Antiseptic Y Y Y Y N E-4 Regular hand washings requiring antibacterial, antimicrobial or antiseptic claims. Lotion Cleanser Equiv. 510 Anti-Microbial Y Y Y Y N E-2 Regular hand washings requiring antibacterial, antimicrobial or antiseptic claims. Food Service Hand Wash 515 Instant Hand Y Y SKIN Y N E-4 Utilized when multiple hand washings are required or running water and/or towels are not accessible. Sanitizer (gel-type) sanitizer Equiv. 520 Gentle Hair N N N Y N E-4 Hair and body wash or utilize as a luxury hand soap. and Body Wash Equiv. 525 Hand & Body N N N Y N E-4 Utilized when a hand and body lotion is required due to frequent hand washings or dry conditions. Also used heavily by those individuals Lotion Equiv. required to wear latex gloves and when glove integrity is of absolute importance. 540 Water Lotion N N N Y Y E-4 Utilized for grease, oil and heavy soil removal from hands when a water source is not accessible. Grit Cleanser Equiv. 545 Waterless Paste N N N Y Y E-4 Utilized for grease, oil and heavy soil removal from hands when a water source is not accessible. Hand Cleaner Equiv. 550 Waterless Paste N N N Y Y E-4 Utilized for grease, oil and heavy soil removal from hands when a water source is not accessible. Hand Cleaner Equiv. (grit-type) 560 Citrus Solvent N N N Y Y E-4 Utilized for removing inks, paints, oils and soils. Typically chosen by users requiring non-petroleum, solvent based hand cleaners, with grit. Waterless Grit Clnsr. Equiv. * RTU = Ready to use 7/04

40 Product Listing by Department (continued) BBP Com- Dilu. Guest Conference/ Fitness Administrative Jacuzzi/ Nurses Mainte- Restrooms Product pliant Rates Rooms Meeting Rms. Center Lobby Offices Whirlpool Station nance Restaurant Guest & Public *1200 Furniture Yes *RTU For cleaning & For cleaning & For cleaning & For cleaning & For cleaning & For cleaning & Polish polishing fine polishing fine polishing fine polishing fine polishing fine polishing fine woods & wood woods & wood woods & wood woods & wood woods & wood woods & wood surfaces. surfaces. surfaces. surfaces. surfaces. surfaces. *1201 Sweet Tropic No *RTU Utilized to eradi- Utilized to eradi- Utilized to eradi- Utilized to eradi- Utilized to eradi- Utilized to eradi- Utilized to eradi- Utilized to eradi- Utilized to eradi- Utilized to eradi- Mist Air Freshener cate unwanted cate unwanted cate unwanted cate unwanted cate unwanted cate unwanted cate unwanted cate unwanted cate unwanted cate unwanted & Neutralizer odors from odors from odors from odors from odors from odors from odors from odors from odors from odors from *1202 Baby Fresh No *RTU carpets, carpets, carpets, carpets, carpets, carpets, carpets, carpets, carpets, carpets, Scent Air Freshener upholstery, upholstery, upholstery, upholstery, upholstery, upholstery, upholstery, upholstery, upholstery, upholstery, & Neutralizer defined spaces. defined spaces. defined spaces. defined spaces. defined spaces. defined spaces. defined spaces. defined spaces. defined spaces. defined spaces. *1205 Dust Mop No *RTU For regular appli- For regular appli- For regular appli- For regular appli- For regular appli- For regular appli- For regular appli- For regular appli- For regular appli- Treatment cation to dust cation to dust cation to dust cation to dust cation to dust cation to dust cation to dust cation to dust cation to dust mops and dustingmops and dusting mops and dusting mops and dusting mops and dusting mops and dustingmops and dusting mops and dusting mops and dusting tools to enhance tools to enhance tools to enhance tools to enhance tools to enhance tools to enhance tools to enhance tools to enhance tools to enhance it s ability to attract it s ability to attract it s ability to attract it s ability to attract it s ability to attract it s ability to attract it s ability to attract it s ability to attract it s ability to attract and hold dust. and hold dust. and hold dust. and hold dust. and hold dust. and hold dust. and hold dust. and hold dust. and hold dust. *1207 Gelled No *RTU For quick removal For quick removal For quick removal For quick removal For quick removal For quick removal For quick removal For quick removal For quick removal Baseboard of floor finish & of floor finish & of floor finish & of floor finish & of floor finish & of floor finish & of floor finish & of floor finish & of floor finish & Stripper dirt from base- dirt from base- dirt from base- dirt from base- dirt from base- dirt from base- dirt from base- dirt from base- dirt from baseboards & hard to boards & hard to boards & hard to boards & hard to boards & hard to boards & hard to boards & hard to boards & hard to boards & hard to reach areas. reach areas. reach areas. reach areas. reach areas. reach areas. reach areas. reach areas. reach areas. *1210 Stainless No *RTU For use when For use when For use when For use when For use when For use when For use when Steel Cleaner polishing & polishing & polishing & polishing & polishing & polishing & polishing & Polish cleaning cleaning cleaning cleaning cleaning cleaning cleaning stainless steel stainless steel stainless steel stainless steel stainless steel stainless steel stainless steel surfaces such surfaces such surfaces such surfaces such surfaces such surfaces such surfaces such as sinks, walls, as sinks, walls, as sinks, walls, as sinks, walls, as sinks, walls, as sinks, walls, as sinks, walls, fixtures, fixtures, fixtures, fixtures, fixtures, fixtures, fixtures, hardware, etc. hardware, etc. hardware, etc. hardware, etc. hardware, etc. hardware, etc. hardware, etc. *1211 Stainless No *RTU For use when For use when For use when For use when For use when For use when For use when Steel Cleaner polishing & polishing & polishing & polishing & polishing & polishing & polishing & Polish cleaning cleaning cleaning cleaning cleaning cleaning cleaning stainless steel stainless steel stainless steel stainless steel stainless steel stainless steel stainless steel surfaces such surfaces such surfaces such surfaces such surfaces such surfaces such surfaces such as sinks, walls, as sinks, walls, as sinks, walls, as sinks, walls, as sinks, walls, as sinks, walls, as sinks, walls, fixtures, fixtures, fixtures, fixtures, fixtures, fixtures, fixtures, hardware, etc. hardware, etc. hardware, etc. hardware, etc. hardware, etc. hardware, etc. hardware, etc. * RTU = Ready to use 7/04

41 Product Listing by Department (continued) BBP Com- Dilu. Guest Conference/ Fitness Administrative Jacuzzi/ Nurses Mainte- Restrooms Product pliant Rates Rooms Meeting Rms. Center Lobby Offices Whirlpool Station nance Restaurant Guest & Public *1225 All Purpose No *RTU For general & For general & For gen. & spot For general & For general & For general & For general & For general & For general & Spray & Wipe spot cleaning spot cleaning cleaning of light spot cleaning spot cleaning spot cleaning spot cleaning spot cleaning spot cleaning of light to of light to to heavy soils of light to of light to of light to of light to of light to of light to heavy soils from heavy soils from from any surface heavy soils from heavy soils from heavy soils from heavy soils from heavy soils from heavy soils from any surface any surface not harmed by any surface any surface any surface any surface any surface not any surface not harmed not harmed water such as not harmed not harmed not harmed not harmed harmed by water not harmed by water. by water. weightroom by water. by water. by water. by water. such as chairs, by water. equip., nauga- doors, walls, hyde, chairs, overheads, etc. walls, doors, etc. *1226 Industrial No *RTU For heavy duty For heavy duty For heavy duty For heavy duty For heavy duty For heavy duty For heavy duty For heavy duty For heavy duty Cleaner Degreaser degreaser spray & degreaser spray & degreaser spray & degreaser spray & degreaser spray & degreaser spray & degreaser spray & degreaser spray & degreaser spray & wipe application wipe application wipe application wipe application wipe application wipe application wipe application wipe application wipe application where no disinf- where no disinf- where no disinf- where no disinf- where no disinf- where no disinf- where no disinf- where no disinf- where no disinfectant is required. ectant is required. ectant is required. ectant is required. ectant is required. ectant is required. ectant is required. ectant is required. ectant is required. *1229 Vandalism No *RTU Removal of paint, Removal of paint, Removal of paint, Removal of paint, Removal of paint, Removal of paint, Removal of paint, Removal of paint, Removal of paint, Mark & Stain ink & other ink & other ink & other ink & other ink & other ink & other ink & other ink & other ink & other Remover graffiti from most graffiti from most graffiti from most graffiti from most graffiti from most graffiti from most graffiti from most graffiti from most graffiti from most hard surfaces. hard surfaces. hard surfaces. hard surfaces. hard surfaces. hard surfaces. hard surfaces. hard surfaces. hard surfaces. *1230 Yes *RTU Daily surface Daily surface Daily surface Daily surface Daily surface Daily surface Daily surface Daily surface Daily surface Daily surface Disinfectant spray disinfec- spray spray spray spray spray spray spray spray spray disnf. & Deodorant tion & deodor- disinfection disinfection disinfection disinfection disinfection disinfection disinfection disinfection deo. of toilets, izing including & deodorizing. & deodorizing. & deodorizing. & deodorizing. & deodorizing. & deodorizing. & deodorizing. & deodorizing. sinks, urinals, phones, clocks, knobs, handles door knobs, fau- & dispensers. cets, commodes. *1240 Foaming No *RTU Daily surface Daily surface Daily or weekly Daily or weekly Daily or weekly Daily or weekly Daily or weekly Daily or weekly Daily or weekly Daily or weekly Disinfectant spray disnf. & spray cleaning & disn. cleaning & disn. cleaning & disn. cleaning & disn. cleaning & disn. cleaning & disn. cleaning & disn. cleaning & disn. Cleaner deod. including disinfection & of hard surfaces. of hard surfaces. of hard surfaces. of hard surfaces. of hard surfaces. of hard surfaces. of hard surfaces. of hard surfaces. phones, clocks, deodorizing. door knobs, faucets, commodes. *1250 Chewing No *RTU Removes chew- Removes chew- Removes chew- Removes chew- Removes chew- Removes chew- Removes chew- Gum Remover ing gum from ing gum from ing gum from ing gum from ing gum from ing gum from ing gum from carpet & fabric. carpet & fabric. carpet & fabric. carpet & fabric. carpet & fabric. carpet & fabric. carpet & fabric. Insecticides: } Eradicator of Eradicator of Eradicator of Eradicator of Eradicator of Eradicator of Eradicator of Eradicator of Eradicator of *1260 Flying No *RTU flying & crawl- flying & crawl- flying & crawl- flying & crawl- flying & crawl- flying & crawl- flying & crawl- flying & crawl- flying & crawl- *1270 Residual No *RTU ing insects. ing insects. ing insects. ing insects. ing insects. ing insects. ing insects. ing insects. ing insects. *1280 Wasp & Hornet No *RTU * RTU = Ready to use 7/04

42 Glossary of Terms Algae Algaecide Antibiotic Antifoulant Antimicrobial Agent/Pesticide Antimicrobial Antisepsis Antiseptic Autoclave Bacillus Bacteria Bactericide Bactericidal Bacteriostat Broad Spectrum Chelating Agent Chronic Cide or Cidal Plants similar to fungi, but containing chlorophyll and other pigments A chemical agent that kills algae A substance produced by a living organism which has the power to destroy or inhibit the multiplication of other organisms, especially pathogens A chemical agent that prevents growth of organisms on underwater structures Any substance or mixture of substances intended for preventing, destroying, repelling, or mitigating any pest Agents which destroy or control the growth of any bacteria, fungi, or virus pathogenic to man or animals. Antimicrobial products include sterilizers, disinfectants, virucides, sanitizers, bacteriostats, fungistats, and algaecides The destruction of microorganisms that cause disease, fermentation, or putrefaction; use of antiseptic methods and procedures A substance that inhibits or arrests the growth or action of microorganisms. Used especially in describing agents applied to living tissue. Also, pertaining to the use of antiseptics, as antiseptic surgery An apparatus for sterilizing by means of super-heated steam under pressure Any rod-shaped bacterium. Loosely used, any disease-producing bacterium A wide range of microorganisms, usually one-celled. Many are disease-producing; others are active in processes such as fermentation or the conversion of dead organic matter of soluble food for plants An agent that destroys disease germs, but not necessarily spores Pertaining to or having the characteristics of a bactericide A product that retards or inhibits the growth or multiplication of bacteria Effective against a wide range of different types of microorganisms Chemicals in a cleaner that increase the performance of the product by combining chemically with insoluble material such as hard water salts, making them soluble so that they (1) do not steal cleaning power (2) do not settle out leaving difficult to rinse films, and (3) do not combine with soap fats to form soap scum. They will dissolve such films that may have built up on a surface by use of deficient cleaners Continuing for a long time; constant A suffix that means to kill

43 Glossary of Terms (continued) Concurrent Conductive Cross Infection Culture Culture Test Disinfectant Deodorizer Detergent Disinfectant Environment Fade-out Fungi Fungicide Fungistat Germ Germicide Germistat Gram Positive Hard Water Happening at the same time; a concurrent odor is one which appears at the same time or as the result of another action such as spillage The property in a surface or material which allows/allowing electricity to flow freely through it The transfer of disease or infection from one person to another Cultivation or growth of bacteria in a prepared nutrient media To take samplings from a surface and attempt to grow bacteria in a nutrient media from such samplings. Used to determine effectiveness of bactericidal cleaning. See scalpel test and swab test. A less lethal process than sterilization. It eliminates virtually all recognized pathogenic microorganisms but not necessarily all microbial forms (e.g., bacterial endospores) on inanimate objects. A chemical agent that prevents the formation of odors by acting upon microorganisms A product that is both a cleaner and a disinfectant Surroundings; any area where there are organisms outside the human body The loss of effectiveness of cleaning and/or disinfectant agents while in use Group of non-green plants that live by feeding on living or dead organisms A chemical agent that destroys fungi A chemical agent that inhibits the growth of fungi Catch-all term for microorganisms Same as bactericide Same as bacteriostat A laboratory method of classifying disease by staining. Those bacteria that stain a deep (or negative) violet are gram positive. Those that are discolored and take on a contrast stain are gram negative. Method developed by Hans Christian Joachim Gram, 1853 Hardness is the solution in water of both calcium and magnesium ions. It is usually expressed in terms of calcium carbonate (CaCO 3 ). Since hardness ions carry a positive charge, their presence can diminish the germicidal efficacy of quats by competing for the negative sites on the microorganism's cell wall. The adverse affect of hardness cations can be reduced with the addition of hardness chelants, such as EDTA, which form chemical bonds with the calcium and magnesium ions. In the United States, approximately 80% of the municipalities supply water with less than 250 ppm hardness.

44 Glossary of Terms (continued) Herpes Simplex Incinerate Infection Influenza A2 Inorganic Soil Insulating Residue Isolation Microorganism Mildewcide Nosocomial Non-Selective Organic Soil Parts per million (ppm) Pathogen Virus causing fever blisters and other infections To burn, or reduce to ashes Invasion of living disease organisms into a part of the human body where conditions are favorable to their growth and where their toxins act injuriously on the tissues Virus causing the acute infectious disease influenza, or grippe See soil Any deposit or residue that prevents static electricity from being conducted To separate a patient with an infectious disease from persons not similarly infected Bacteria, fungi, algae A chemical agent that kills mildew (a defacing fungus) Relating to a hospital; from the Greek - Nosos (disease), Kome (I take care of), Nosocomion (a hospital). Thus, a nosocomial infection is one acquired in a hospital. A chemical agent or combination of chemical agents which are destructive to a broad range of pathogens See soil A conventional way to express a very low concentration of a material dissolved in water. For example, a 100 ppm concentration of a material dissolved in water is equivalent to 8 drops in one gallon of water Any virus, bacteria or other microorganism that causes disease ph The measure of relative acidity or alkalinity of a solution. Using a scale from 0 to 14, 7 indicates neutral, below 7 indicates acidity and above 7 indicates alkalinity. Acid Alkaline Neutral

45 Glossary of Terms (continued) Phenol Phenol Coefficient Phenolics Preservative Putrefaction Quats or Quaternaries Sanitizer Scalpel Test Selective Sepsis Slimicide Soil Spores Sporicide Staphylococcus Aureus A figure indicating the bacteria-killing strength of a bactericide as compared to pure carbolic coefficient acid. A Phenol Coefficient of 10 indicates that the bactericide is 10 times as effective as carbolic acid in killing a particular organism The ratio of the concentration of the product and the concentration of phenol required to kill certain bacteria in a specified time A general term for bactericides based on synthetic phenols or phenolic derivatives A chemical agent or process that prevents deterioration of materials The decomposition of organic matter, especially by the action of bacteria, with the formation of foul-smelling, incompletely oxidized products A general term for bactericides bases or quaternary ammonium compounds An agent that reduces the number of bacterial contaminants to safe levels as determined by public health requirements. The term sanitizing generally refers to inanimate objects (particularly food-related utensils and equipment) and implies providing a satisfactory condition of cleanliness in addition to a safe bacterial level. Thus, detergent sanitizers combine cleaning and sanitizing. The same kinds of com pounds that provide disinfecting action in cleansers and hard surface cleaners also contribute sanitizing capability. A method of testing the effectiveness of a bactericidal cleaner by taking scrappings from a surface with a scalpel and incubating the scrappings in a nutrient medium to determine whether living bacteria remain after cleaning. See Swab Test A chemical agent or combination of chemical agents which are destructive to a narrow range or specific group of pathogens The invasion of bodily tissue by pathogenic bacteria A chemical preparation that prevents, inhibits, or destroys biological slimes composed of combinations of microorganisms Matter out of place. Organic soil relates to that which is or was living. Inorganic soil relates to, or composed of, matter other than animal or vegetable. Reproductive bodies (or resistant resting cells) produced by certain bacteria not usually affected by bactericides A chemical agent that destroys bacterial spores as well as vegetative forms of microorganisms Bacteria causing numerous pus-forming infections, such as boils, ear and throat infections, pneumonia, meningitis, and many others

46 Glossary of Terms (continued) Staphylococcus Epidermidis Sterilant Sterile Sterilize Steptococcus Viridans Suppurative Diseases Swab Test Titration Toxins Type 2 Adenovirus Use Dilution Vaccinia Viricide Virus Bacteria causing pus-forming infections of skin tissues The use of agents generally known as sporicides intended to destroy or eliminate living microorganisms in a given environment. The highest level of disinfection available. The condition of being free from all forms of life, especially microorganisms To destroy all organisms, including bacteria, spores, fungi and viruses Bacteria causing local infection, normally in the mouth, which in turn leads to symptoms of arthritis, neuritis and endocarditis Those infections which generate pus A method of testing effectiveness of a bactericidal cleaner by taking samples from a surface with a swab and incubating them in a nutrient medium to determine whether living bacteria remain after cleaning. Not an effective test since the swab removes only what is on the surface and may not pick up bacteria protected by soil. Scalpel test is preferred The process of determining the strength of a solution, or the concentration of a substance in solution, in terms of the smallest amount required to bring about a given reaction with another known solution of substance A poison formed and secreted during the growth of pathogenic microorganisms Virus causing numerous types of infections in man The ratio of product to water at which the product performs effectively, expressed in ounces per gallon or parts per 100 A pox virus used for vaccination of man for immunity against smallpox Any agent which is destructive to a virus The term for a group of pathogens which are barely visible or invisible under the ordinary microscope. They are not capable of growth or reproduction apart from living cells.

47 Floor Care Methodization CAUTION WET FLOOR A. Preparation 1) Collect all supplies required (see materials requirement planning list) 2) Ensure that equipment is operational 3) Pick up walk-off mats after they are vacuumed B. Post Caution signs C. Choose appropriate safety apparel 1) Review all MSDS, labels and caution statements D. Dust mop area (see dust mop procedure) E. Damp mop area (see damp mop procedure) F. Perform preventative, interim or restorative cleaning task 1) System 1 Restorative maintenance a. Strip b. Seal c. Refinish 2) System 2 Preventative maintenance a. Clean and restore 3) System 3 Interim maintenance a. Deep scrub & recoat G. Return all caution signs and equipment to their appropriate storage locations 1) Ensure that all chemicals are refilled 2) Ensure that all equipment is cleaned and rinsed out

48 Floor Care Methodization CAUTION WET FLOOR Floor Care Procedures A. Preparation 1) Collect all supplies required (see materials requirement planning list) 2) Ensure that equipment is operational 3) Pick up walk-off mats after they are vacuumed B. Post Caution signs C. Choose appropriate safety apparel 1) Review all MSDS, labels and caution statements D. Dust Mop Procedures 1) Acquire dust mop of choice a. Choose appropriate size 1. Handle size and diameter 2. Dust mop length should be small enough to maneuver, yet large enough to allow for labor-saving operation b. Ensure that dust mop is clean 2) Choose start/stop points to allow for completion of the task nearest the exit or trash receptacle 3) Treat dust mop with a water-based dust mop treatment a. Use approximately 1 oz. of treatment per 6" of dust mop length 4) Hold dust mop handle at approximately a 45 0 angle 5) Push or plow straight ahead from one end of the area to the next a. Do not allow mop head to leave the floor 6) Pivot mop at appropriate turning point a. Avoid changing the leading edge of dust mop b. Overlap last pass by at least 6-10 inches 7) Utilize a dust pan and brush to dispose of soil/dirt not held by the mop yarns a. Remove gum/tar from floor with a putty knife b. Utilize brush to remove dust from corners 8) Remove dust mop frame and head from handle, and shake or brush loose dirt from mop head into a plastic liner a. Place in storage area b. Launder when brushing is no longer effective

49 Floor Care Methodization Floor Care Procedures (continued) E. Damp Mop Procedures 1) Dust mop area 2) Choose appropriate wet mop size and type 3) Fill mop bucket to desired level with water 4) Add chemical to water at proper dilution a. Utilize a neutral ph cleaner b. A second bucket for rinsing may be required for double bucket mopping 5) Submerse mop into bucket 6) Wring out mop to desired dampness a. Use legs, not your back, to apply wringer pressure 7) Confirm all safety signs and apparel are properly located 8) Begin mopping at furthest point from door a. Outline or picture frame area b. Mop in a figure 8 motion 9) Change water when needed to avoid redepositing dirt on floor 10) Repeat steps 1-9 as necessary

50 Floor Care Methodization F. Performing Preventative, Interim or Restorative Cleaning Tasks Floor Care Materials Requirement Planning (MRP) System 1 - Restorative maintenance (strip, seal, refinish) 1) Strip a. Mop buckets and wringers b. Cotton wet mops & handles c. Scrubbing machine d. Strip pack & machine pad holder e. Dust mop & dust pan f. Putty knife or scraper g. Dust mop treatment H 2 0 (water based) h. Wet/Dry vacuum i. Extension cords j. Clean rags k. Stripper slippers l. Gloves m. Clean rinsed cotton mop & handle n. Trigger sprayer o. Wet Floor signs p. Measuring cup q. Stripper r. Neutralizer s. Towels & tape t. Squeegee 2) Seal a. Mop buckets with wringer b. Plastic liners to fit bucket c. Rayon mops & handles (looped) d. Floor sealer e. Wet Floor signs 3) Refinish a. Mop bucket & wringer b. New plastic liner to fit bucket c. New or clean rayon mops (looped) d. Mop handles e. Wet Floor signs f. Floor finish

51 Floor Care Methodization F. Performing Preventative, Interim or Restorative Cleaning Tasks Floor Care Materials Requirement Planning (MRP) System 2 - Clean & Restore 1) Clean & Restore a. Mop buckets with wringers b. Cotton mop & handle c. Neutral cleaner d. Dust mop & dust pan e. Dust mop treatment f. Measuring cup g. Wet Floor signs h. Spray buff in trigger sprayer i. Floor restorer j. Rayon mop & handle k. Liner for restorer l. Putty knife m. Burnisher with red pad System 3 - Deep Scrub & Recoat 1) Deep Scrub & Recoat a. Dust mop & dust pan b. Dust mop treatment c. Pads - blue or brown d. Automatic or hand-held floor scrubber e. All purpose cleaner (low suds) f. Mop bucket & wringer g. Cotton mop & handle h. Floor finish i. Mop bucket & wringer with liner j. Putty knife k. Rayon mop l. Neutralizer m. Stripper slippers n. Wet Floor signs

52 Floor Care Methodization F. Performing Preventative, Interim or Restorative Cleaning Tasks Floor Care Procedures System 1 Strip, Seal & Refinish 1) Stripping Semi-Manual a. Choose appropriate mop handle b. Properly mix mop bucket of stripping solution When pouring out of a 5 gal. pail, pour with bung at the top of the pail c. Apply stripper liberally with mop to a 200 square foot area of floor as well as baseboards d. Let stand for 5 minutes e. Agitate floor with 17" floor machine and black pad. Agitate baseboard and corners with baseboard tool and bladed scrapers 1. Stay away from walls to avoid splashing 2. Overlap passes by at least ten inches while stripping f. Pick up emulsified floor finish solution via wet/dry vacuum g. Utilize a detail mop to absorb stripper from corners, baseboards and all squeegee trails h. If a non-rinse-free stripper is being utilized, rinsing with a floor neutralizer is required to assure an alkaline-free floor i. Repeat c - h as required to complete job j. Wipe down all baseboards, if needed 2) Stripping Semi-Automated a. Choose appropriate mop and handle b. Properly mix mop bucket of stripping solution When pouring out of a 5 gal. pail, pour with bung at the top of the pail c. Apply stripper liberally with mop to a 200 square foot area of floor as well as baseboards d. Let stand for 5 minutes e. Agitate baseboards f. Scrub aforementioned area with automatic scrubber equipped with black stripping pads 1. Pads down 2. Solution control on; disperse properly diluted stripping solution 3. Squeegee up, vac off g. Overlap each pass until 200 square feet of area is scrubbed completely h. Make second pass with automatic scrubber and pick up emulsified stripping solution 1. Pads down 2. Solution control off 3. Squeegee down, vac on i. Utilize a detail mop to absorb stripper from corners, baseboards and all squeegee trails j. If a non-rinse-free stripper is being utilized, rinsing with a floor neutralizer is required to assure an alkaline-free floor k. Repeat c - j as required to complete job l. Wipe down all baseboards, if needed

53 Floor Care Methodization F. Performing Preventative, Interim or Restorative Cleaning Tasks Floor Care Procedures System 1 Strip, Seal & Refinish (continued) 3) Seal/Refinish Method (with mop) a. Establish start/stop points Choose start location as the furthest point from the door/water source b. Place plastic liner in seal/finish bucket c. Utilize rayon mop with looped ends and sewn tailband 1. Shake mop out in a plastic liner to prevent manufacturing lint (off mop) from adhering to the floor 2. Use separate mop for sealing and finishing d. Dip mop in sealer/finish bucket; remove excess sealer/finish by pressing mop with a one quarter turn into wringer e. Apply sealer/finish 1. Outline or picture frame area on first coat and last coat 2. Stay 6 inches away from wall on all subsequent coats 3. All coats should be thin and without dry streaks f. See sealer/finish application guide for correct number of coats of the finish you are utilizing 1. Allow at least minutes to dry between coats 2. Allow 1 hour or more dry time between coats on very humid days System 2 Clean & Restore 1) Spray buffing a. Choose appropriate product b. Properly prepare spray buff to recommended dilution c. Spray solution lightly ahead of buffing machine 1. Overspraying will result in excessive pad buildup and poor gloss 2. Turn/replace pad as required d. Dust mop with a water-based dust mop treatment, if necessary e. For a higher gloss, repeat letters c and d with a lighter-colored pad 2) Mop on restorer a. Choose appropriate pad and mount to machine Utilize a high speed ( RPM) or ultra high speed buffer b. Prepare a mop bucket and wringer equipped with a plastic liner c. Apply a thin, level coat of restorer to floor, utilizing a looped-end rayon mop Allow to dry to a light haze d. Buff floor with previously prepared machine e. Dust mop Utilize water-based dust mop treatment f. For a higher gloss, repeat letters a - e with a lighter-colored pad

54 Floor Care Methodization F. Performing Preventative, Interim or Restorative Cleaning Tasks Floor Care Procedures System 3 Deep Scrub & Recoat 1) Scrub Method Semi-Manual a. Choose appropriate mop handle b. Properly mix mop bucket of neutral cleaner solution 1. When pouring out of a 5 gal. pail, pour with bung at top of pail c. Apply neutral cleaner liberally with mop to a 200 square foot area of floor d. Let stand for 5 minutes e. Agitate floor with 17" floor machine and blue pad 1. Stay away from walls to avoid splashing 2. Overlap passes by at least ten inches while scrubbing f. Pick up scrubbing solution via wet/dry vacuum g. Utilize a detail mop to absorb scrubbing solution from corners, baseboards and all squeegee trails h. Repeat c - g as required to complete job i. Wipe down all baseboards, if needed 2) Scrub Method Semi-Automated a. Choose appropriate mop and handle b. Properly mix automatic scrubber solution tank with scrubbing solution When pouring out of a 5 gal. pail, pour with bung at top of pail c. Scrub 200 square foot area with automatic scrubber equipped with blue scrubbing pads 1. Pads down 2. Solution control on; disperse properly diluted scrubbing solution 3. Squeegee up, vac off d. Overlap each pass until 200 square foot area is scrubbed completely e. Make second pass with automatic scrubber and pick up scrubbing solution 1. Pads down 2. Solution control off 3. Squeegee down, vac on f. Utilize a detail mop to absorb scrubbing solution from corners, baseboards and all squeegee trails g. Repeat c - f as required to complete job h. Wipe down all baseboards, if needed 3) Recoat Method (with mop) a. Establish start/stop points Choose start location as the furthest point from the door/water source b. Place plastic liner in seal/finish bucket c. Utilize rayon mop with looped ends and tailband 1. Shake mop out in a plastic liner to prevent manufacturing lint (off mop) from adhering to the floor d. Dip mop in finish bucket, remove excess finish by pressing mop with a 1/4 turn into wringer

55 Floor Care Methodization F. Performing Preventative, Interim or Restorative Cleaning Tasks Floor Care Procedures System 3 Deep Scrub & Recoat (continued) 3) Recoat Method (with mop) e. Apply finish 1. Outline or picture frame area on first coat and/on last coat 2. All coats should be thin and without dry streaks 3. Allow at least minutes to dry between coats 4. Allow 1 hour dry time or more between coats on very humid days

56 Carpet Care Procedures A. Preparation 1) Collect all supplies required (see equipment list) 2) Assure that equipment is not leaking and wheels are clean 3) Assure that your shoes are clean 4) Pre-test all chemicals in inconspicuous area of carpet to confirm dye fastness B. Clear Area of Furnishings 1) Lift safely 2) Protect furnishings that cannot be moved 3) Unplug all electrical items 4) Pick up all walk-off mats C. Post Caution Signs D. Choose Appropriate Safety Apparel 1) Review all MSDS, Labels, and caution statements E. Vacuum Area F. Perform Restorative, Interim or Preventative Cleaning Task 1) System 1 Restorative Maintenance a. Extraction Method b. Rotary Floor Machine Shampooing 2) System 2 Interim Maintenance a. Bonnet Cleaning 3) System 3 Preventative Maintenance a. Carpet Spotting b. Upright Vacuum Method G. Inspect Your Work H. Return Furnishings, Supplies & Equipment 1) Return furnishings on dry carpet if at all possible. If not, utilize furniture tabs to shield furniture from dampness remaining in the carpet 2) Refill any chemical containers at this time 3) Clean up & rinse out all equipment 4) Replace all supplies to their original storage location

57 Carpet Care Procedures Carpet Care A. Materials Requirement Planning (MRP) a. Clean rags b. Mop bucket and wringer c. Carpet spotting brush d. Pump-up sprayer e. Wet Floor signs f. Iron g. Putty knife h. Carpet bonnets i. Can liner (bonnet only) j. Gloves k. Goggles l. Clean tennis shoes or equivalent m. 17" 175 RPM Floor Machine with gravity feed tank and shower feed drive block n. 17" Carpet brush o. Carpet Extractor p. Vacuum Cleaner q. Products 1) Traffic Lane and Bonnet Cleaner 2) Extraction Carpet Concentrate 3) Dry Foam Carpet Shampoo 4) Foam Control Agent 5) Biological Spot Cleaner 6) Tannin Spotter 7) Carpet Sanitizer Concentrate 8) Carpet and Upholstery Protectant

58 Carpet Care Procedures (continued) Carpet Care System 1 Restorative Maintenance Extraction Method 1) Vacuum the carpet thoroughly. Be sure any foreign material stuck to the carpet, such as chewing gum or tape, has been removed. Always wear clean tennis shoes when extracting. 2) Using a pump-up sprayer, pre-spray high traffic areas as well as any noticeable spots on the carpet with Traffic Lane and Solvent Spotter. 3) To begin the extraction process, add deep-cleaning, quick-impact carpet shampoo to the machine. 4) Be sure to use our Foam Control agent in the recovery tank. 5) Start extracting at a point farthest from the entrance to the room. Make one pass with the feed valve open while pulling the extractor toward you. Release the control valve before you reach the end of your pass. 6) To pick up more moisture, go over the same pass with the control valve closed. Continue to work across the carpet until the area is completely cleaned. 7) Rinse the carpet with fresh, clean water. 8) Apply a fast-drying carpet and fabric protectant using a pump-up sprayer, paying close attention to any high-traffic areas. Rotary Floor Machine Shampooing 1) Vacuum the carpet thoroughly. Be sure any foreign material stuck to the carpet, such as chewing gum or tape, has been removed. Always wear clean tennis shoes when shampooing. 2) Mix the cleaning solution and pour it into the dispenser, (which is attached to the handle of the floor machine). 3) Clean the carpet, moving left to right, overlapping each pass. 4) Use Rotary Floor Machine in two directions to brighten extra-soiled carpeted floors. The foam left on the carpet will evaporate and leave the soil on the top of the carpet. 5) Vacuum up the soil, which now rests on the surface of the carpet. 6) Use a nylon hand brush for corners, projections and other areas that cannot be reached with the rotary shampoo machine. 7) Wipe any extra shampoo from furniture, baseboards and doors, using a clean, damp cloth or sponge. 8) Set carpet pile with carpet brush or rake. 9) Apply our revolutionary, fast-drying Carpet and Fabric Protectant, using a pump-up sprayer, paying close attention to any high, traffic areas. System 2 Interim Maintenance Bonnet Cleaning 1) Thoroughly vacuum the carpet and all entrance mats. Remove any foreign material stuck to the carpet, such as gum, wax or tar. Always wear clean tennis shoes to bonnet clean. Remove any furniture as necessary. 2) Spray about 100 square feet with the Traffic Lane and Bonnet Cleaner, using a pump-up sprayer. Pay close attention to any spots or stains. 3) While wearing gloves, dip the bonnet into the shampoo. Wring it out and place your machine on the bonnet. 4) Clean the carpet, moving left to right, overlapping each pass. 5) When both sides of bonnet are filled with soil, rinse it out, reload with shampoo, and keep cleaning until the entire carpet is done. 6) To speed dry the carpet, go over it again with clean, dry bonnets, turning and changing them often. 7) After the carpet is dry, vacuum thoroughly and replace the furniture in its original position.

59 Carpet Care Procedures (continued) Carpet Care System 3 Preventative Maintenance Carpet Spotting 1) Obtain required supplies and safety gear. 2) Identify stain if possible. a. Utilizing spotting chart, choose correct chemical. 3) Pick up any large particles of dirt. 4) Apply spotter around outer perimeter of stain, then fill in area. 5) Agitate with blunt end of a plastic carpet spotter brush; always direct brush strokes towards center of stain; wipe brush handle clean and put aside. 6) Using a clean white cloth, apply pressure in a blotting fashion to transfer the stain from carpet to cloth. 7) Repeat steps 3 6, if needed. 8) Rinse affected area with clean water and sponge. Blot dry and lift nap with carpet brush. a. If stain is unidentified, begin with a solvent spotter and rinse. b. If solvent spotter is ineffective, utilize an organic spotter and rinse. c. If unsuccessful with organic spotter, choose a tannin spotter and rinse. Upright Vacuum Method 1) Collect all equipment and safety signs 2) Post Caution signs 3) Vacate area of obstacles, if necessary a. Include walk-off mats and soil/dirt/filth such as gum 4) Plug vacuum into 3-prong grounded outlet a. Inspect power card for broken or worn insulation b. Be certain that all 3 prongs are present on power cord c. Insure that sweeper bag is not full 5) Begin vacuuming at wall edge a. Utilize side of vacuum with edge cleaning capability if so equipped b. Utilize the lawn-mower method of long, overlapping passes if area to be swept is large 6) Replace all furnishings to original location 7) Replace all equipment

60 Plublic Restroom Cleaning and Sanitation Procedures Module Public Restrooms A. Materials Requirement Planning (MRP) a. Clean rags b. Mop buckets and wringers c. Cotton wet mops and handles d. Dust mop and dustpan e. Wet Floor signs f. Trigger spray bottles g. Toilet bowl swabs h. Waste receptacle liners i. Gloves, goggles and appropriate shoes j. Products 1) Disinfectant cleaner 2) Toilet bowl cleaner 3) Hand soap 4) Creme cleanser 5) Glass cleaner 6) Paper towels and tissue paper 7) Porcelain & metal cleaner 8) Drain maintainer

61 Restroom Cleaning and Sanitation Procedures Module Public Restrooms A. Obtain Supplies 1) Prepare all equipment and supplies required 2) Proceed to cleaning destination. CAUTION WET FLOOR B. Prepare area properly 1) Knock on door and announce your intention to enter. If restroom is occupied, wait until it is empty. When empty, enter. 2) Immediately post Restroom Closed sign. 3) Wear proper clothing. 4) Prop door open with doorstop. C. Toilet bowls and urinals 1) Remove all urinal screens and blocks from respective receptacles and flush before cleaning. 2) Evacuate water from bowl. Using a bowl mop, press water over the trap. 3) Apply toilet bowl cleaner and disinfectant to toilet and urinal interiors only. Allow disinfectant cleaner to stand at least 10 minutes while other cleaning tasks are completed. D. Dust all areas high to low 1) Clean all dust from ceiling fans and vents, utilizing appropriate dusting tool. 2) Dust tops of doors and stall partitions. 3) Sweep floor, remove all loose trash, and empty into waste receptacles. 4) Use a putty knife to remove gum from floors and partitions. E. Wet cleaning 1) Clean all light fixtures, mirrors, and glass surfaces with glass cleaner. 2) Wipe all partitions, tops and bottoms of doors, doorknobs, receptacles, and dispensers with disinfectant solution. 3) Spot clean all other above-ground surfaces with disinfectant solution. F. Clean wash basins 1) For most effective cleaning, use creme cleanser, mild phosphoric acid solution or disinfectant solution. 2) Clean interior of sink, allowing disinfectant solution a full ten minutes of contact time for efficacy. HINT: High foaming cleaners will make cleaning and contact time easier. 3) Spot clean exterior surfaces, faucets, pipes and under basins. Wipe all metal surfaces dry. 4) Check operation of faucets and drains. 5) Treat drains with bacterial digestant/deodorant. G. Clean toilet bowls and urinals inside 1) If required, add an additional ounce of toilet bowl cleaner and disinfectant to bowl mop prior to cleaning. 2) Clean the rim and waterline areas carefully and move into the exposed trap area. 3) Check under rim for missed mineral deposits and rust stains with lip light. 4) HINT: Acid bowl cleaners are required for mineral deposits and rust. Routine cleaning can include non-acid cleaners.

62 Restroom Cleaning and Sanitation Procedures Module Public Restrooms (continued) H. Clean toilet bowls and urinals outside 1) Spray outside and bottom surfaces with non-acid solution and wipe. 2) Wipe toilet seat with non-acid disinfectant solution. I. Clean and empty all waste receptacles 1) Remove can liners from receptacles, wash the interiors and exteriors with disinfectant solution, and replace can liner. 2) Empty and clean sanitary napkin receptacles with disinfectant solution. Replace liner to comply with OSHA Bloodborne Pathogen Standards. 3) Never use your hand to press trash overflow down and into the waste receptacle. J. Replenish all supplies 1) Refill hand soaps, toilet tissue, towels, deodorizers, and sanitary napkin dispensers. 2) If restroom has condom dispensers or other ancillary dispensers, make sure that these are refilled. 3) Check operation of all dispensers and report malfunctions properly. 4) Check urinal screens, deodorant blocks, and gel/mist deodorants. K. Damp mop 1) Clear area of supply cart and equipment. 2) Start in the area farthest from the door and work towards the door. a. Make sure to mop with fresh, clean mop water. b. HINT: Using a Neutral ph Disinfectant Cleaner can provide effective bacteria elimination with odor counteraction. c. A mild acidulous tile cleaner may be required for grout lines on quarry tile floors. 3) Place mop in solution and wring out, leaving mop damp. When mopping floor area around toilets and urinals, mop thoroughly and wring out often. Change solution when necessary. L. Odor counteraction 1) Spray bacteria-based odor counteractants liberally around toilets and urinals and let air dry. 2) Pour four ounces into each floor drain before leaving the area. 3) HINT: Saturating a paper towel with bacterial digestant deodorant and placing into waste receptacle will aid in counteracting odors long after you have left the restroom.

63 Cleaning and Sanitation Procedures Module Guest Room A. Guest Room 1) Prepare Room for Cleaning a. Prop Door Open b. Place Cart in front of doorway 1. See Supervisor to confirm this step c. Turn on all lights d. Turn off TV and any other appliances e. Open drapes (as policy dictates) f. Open windows (if policy dictates) g. Personal guest articles on the bed should be placed neatly aside h. Dust all surfaces (as policy dictates) starting from high to low in both the guest bedroom and bath areas. 2) Changing Bed Linens Note: Bed Linen change out policy may dictate that linens are changed daily, every other day or upon guest checkout. a. Remove: Blankets, Bed Spreads and Linens b. Separate damaged or stained bedding c. Place all other linens to laundry bag on cart or to a designated laundry collection location.! Note: Always wear necessary Personal Protective Equipment 3) Trash Removal a. Remove trash from restroom and guest room waste receptacles b. Place to trash container on cart Note: Never place hand in trash, this may result in injury from sharp objects such as razor blades, needles, etc. 4) Removal of all soiled linens and towels from restroom and guest room a. Place to appropriate laundry bag or cart or to designated laundry collection location 5) Clean/Sanitize Guest Restroom a. Sweep with a broom any dry, gross filth from Restroom Floor after high dusting b. Clean and disinfect toilet 1. Spray interior of bowl, exterior of bowl, seat, lid and tank with appropriate disinfectant cleaner. 2. Allow surfaces to remain wet for the designated length of time as indicated by the label on your disinfectant cleaner c. Clean and disinfect tub and shower unit 1. Remove any leftover amenities 2. Spray walls and floor of unit with disinfectant cleaner and wipe clean 3. Pay special attention to fixtures and ledges. A brush, abrasive pad or cotton cloth will be required.

64 Cleaning and Sanitation Procedures Module Guest Room (continued) A. Guest Room (continued) 5) Clean/Sanitize Guest Restroom (continued) c. Clean and disinfect tub and shower unit 4. If an acid based soap scum remover (tub and tile cleaner) is utilized, a clear water rinse will be required after wiping down all surfaces. 5. Dry all surfaces with a clean, dry, lint-free cloth. Again, pay special attention to fixtures, towel racks and ledges. 6. Shower curtains a. Inspect for stains, mold, tears b. Replace if necessary c. Disinfect and clean shower curtain 1. Utilizing appropriate disinfectant cleaner, spray curtain and wipe dry or 2. Spray disinfectant cleaner on a rag and wipe clean the shower curtain. 3. Pay special attention to the curtain rod 4. A glass cleaner may be utilized to clean glass shower stall enclosures 6) Return to the Toilet a. Using a bowl swab evacuate the toilet bowl of water by pushing/swirling the water past the trap. b. A Heavy Duty Acid Type Bowl Cleaner may be required to remove heavy stains and/or hard water deposits. c. After cleaning the interior of the toilet bowl thoroughly with the bowl swab, flush the toilet. d. Wipe dry all exterior surfaces including seat and lid. 7) Cleaning and Disinfecting the Vanity a. Place aside neatly all personal guest items (as your policy dictates) b. Spray vanity and sink with disinfectant cleaner c. Wipe and Dry thoroughly d. Be sure to wipe all chrome and/or other metal surfaces streak free e. Any exposed plumbing or under vanity surfaces should also be cleaned and dried with appropriate disinfectant cleaner and clothes. 8) Cleaning the Mirror a. Spray prescribed amount of appropriate glass cleaner to the mirror, beginning with the bottom of the mirror and working to the top. b. Wipe dry with clean, dry, lint free towel from the top down.

65 Cleaning and Sanitation Procedures Module Guest Room (continued) A. Guest Room (continued) 9) Replacing Clean Towels and Linens a. Remove soiled protective gloves b. Replace fresh towels, wash cloths, bath mats and amenities according to policy. 10) Cleaning the Rest Room Floor a. Damp mop or damp wipe the floor 1. Damp mop Method (traditional) a. Utilizing appropriate disinfectant solution at prescribed dilution in a mop bucket; b. Use a figure 8 motion c. Work from the furthest point from the door towards the door 2. Damp wipe Method Note: Due to the usual smaller dimensions of the guest bath floor, spraying your disinfectant cleaner solution on the floor may be adequate chemical application. a. Spray Appropriate Disinfectant Cleaner to floor b. Begin from the furthest point from the door towards the door (scrub with scrub brush if required) c. Utilize a clean dry cloth to dry thoroughly the floor surface. 11) High Dust Guest Room 12) Re-Make the Bed 1. Replace appropriate bedding as policy dictates 13) Close Windows if Applicable 14) Clean and Disinfect Guest Room Hard Surfaces a. Desk b. Lamps c. Tables d. Telephone Note: Woods, Brass and Special Laminates may require special chemicals /polishes. Refer to your policy manual to confirm appropriate chemistry. 15) Cleaning Guest Room Glass and Plastics a. Utilizing the appropriate glass cleaner at the manufacturer s recommended dilutions, clean the following surfaces: 1. TV s 2. Pictures 3. Windows 4. Clock 16) Reposition Drapes

66 Cleaning and Sanitation Procedures Module Guest Room (continued) A. Guest Room (continued) 17) Replenish or Replace Hotel Informational Pamphlets and Amenities 18) Replace any personal guest items to original location and return cleaning equipment and supplies to cart 19) Vacuum and spot cleaning the carpet A. Retrieve spot cleaner, air freshener and vacuum cleaner B. Plug vacuum into receptacle near the door or in the hallway. C. Inspect the carpet for large debris and remove D. Inspect carpet for spots or heavily soiled areas Note: Should carpet require a complete cleaning, note as such and inform your supervisor E. Remove spots and soil with your (carpet) spot cleaner any areas you have identified (refer to policy) F. Return spot cleaner to cart G. Begin Vacuuming from the furthest point from the door towards the door. H. As you (while vacuuming) back yourself out of the room, spray into the air the appropriate room air freshener I. Be sure not to leave footprints as you leave the room. 20) Visually quality check room from doorway 21) Turn off lights 22) Close and lock door 23) Note any missing or broken items and report to your supervisor or proceed to next room 24) Re-stock cart

67 Cleaning and Sanitation Procedures Lobby A. Materials Requirement Planning (MRP) a. Mop bucket with wringer b. Wet mop handle with 20 oz. looped-end banded mop c. Set of Wet Floor signs d. Putty knife e. Dust mop f. Dustpan and brush g. Hand pail h. Clean cloths i. Spray window cleaner j. Spray polish k. Approved germicidal detergent solution l. Vacuum equipment B. Steps to cleaning the lobby 1) Empty ashtrays and wastebaskets - Clean all receptacles. Remove dated newspapers and damaged magazines. 2) Dust furniture - dust tables, legs of chairs, lamps, etc. Damp-wipe plastic-covered furniture. Vacuum cloth upholstery. 3) Dust window sills and light fixtures. 4) Dust mop floor - Use dust mop of an appropriate size. Treat with a water-base treatment when working in heavier soil load area. Start at one end of area. Hold mop handle at an approximately 45 degree angle. Push mop straight ahead. Avoid lifting mop from floor or moving it backwards. Remove gum with putty knife. Pivot at end of area and mop in opposite direction. Overlap about ten inches. 5) Clean floor - Either damp mop using damp mop procedure or vacuum using vacuuming procedure. 6) Polish - Polish metals and furniture. Use appropriate polish and clean cloths. 7) Spot clean soiled areas - Check walls and doors. Spot clean only areas that are no larger than your hand. Notify supervisor if complete wall washing is necessary. Clean windows. Clean telephone. 8) Straighten furniture - Arrangement should conform to established pattern. 2 Information taken from ISSA Hospital Housekeeping Procedures

68 Cleaning and Sanitation Procedures Module Restaurants Cutting Boards A. Materials Requirement Planning (MRP) a. Clean Cloths and Scrub Brush b. Scraper c. A-1 Foaming Cleaner/Degreaser d. Quaternary Sanitizer/Disinfectant (D-2) e. Buckets Cutting Boards (continued) B. Cleaning Procedure 1) Scrape cutting boards and table. 2) REMOVABLE Cutting Boards: Clean in the triple sink following the triple sink procedures. 3) PERMANENT Cutting Boards: Spray with a solution of A-1 Foaming Cleaner/Degreaser diluted at the proper rate or use bucket method. Rinse, wipe with a clean cloth and sanitize at a rate of 1/4 oz. per gallon of water. Coolers & Freezers A. Materials Requirement Planning (MRP) a. Foam Gun b. Sanitizing Gun c. Scrubbing Pads or Brushes d. Scrapers e. Water Hose f. Squeegee g. Two (2) 3-gallon Buckets for Cleaning Solutions (Freezer cleaner may apply) h. Rubber Gloves & Boots i. Safety Glasses j. A-1 Heavy Duty Foaming Cleaner/Degreaser k. Quaternary Sanitizer/Disinfectant (D-2) l. Pot & Pan Dishwash B. Preparation 1) Wash hands. 2) Dawn appropriate PPE s. 3) Place safety signs. 4) Remove food products and pick-up trash. 5) Remove racks and shelves from meat cases and coolers. C. Clean 1) Place racks and shelves in a solution of diluted foaming degreaser or stand them vertically and spray with the foam gun. 2) Apply foam to cooler walls, racks and floors. A bucket and hand-wipe method should be used where the foam gun is not applicable. 3) Where additional cleaning is required, agitate with a brush or scrubbing pad. 4) Quick-disconnect reservoir from gun. Rinse cleaned areas, including racks, shelves and carts, with potable water. D. Sanitize 1) Quick-connect the sanitizer gun. 2) Apply sanitizer solution to all areas. Sanitize racks and shelves and allow to air dry. Do not rinse.

69 Cleaning and Sanitation Procedures Module Restaurants (continued) Slicers A. Materials Requirement Planning (MRP) a. Three (3) 3-gallon Buckets for Rinse Water & Solutions of A-1, Foaming Cleaner Degreaser and Sanitizer b. Clean Cloths c. Anti-microbial Hand Soap and/or Instant Hand Sanitizer d. Pot and Pan Dishwash e. A-1 Foaming Cleaner/Degreaser f. Quaternary Sanitizer/Disinfectant (D-2) Slicers B. Procedure: Always wash hands before handling food and food equipment 1) Unplug from power source. 2) Disassemble. 3) Wash removable non-electrical parts in wash compartment of triple sink in a solution of A-1 Foaming Cleaner Degreaser diluted at a rate of 1-2 oz. per gallon of water. 4) Rinse in clear fresh water in the rinse compartment of the triple sink. 5) Place parts in sanitizing compartment of trinple sink filled with diluted solution of Quaternary Sanitizer Disinfectant (D-2) diluted at a rate of 1/4 oz. per gallon of water for one minute. 6) Remove and allow to air dry. 7) Wipe off all fixed parts using diluted foaming cleaner/degreaser, cleaning thoroughly. 8) Rinse with potable water and a clean cloth. 9) Sanitize at a diluted rate of 1/4 oz. per gallon of water. Wipe, leaving wet, and allow to air dry.! CAUTION: BE EXTREMELY CAREFUL WHEN CLEANING CUTTING BLADE! Deep Fryer A. Materials Requirement Planning (MRP) a. Clean Cloths and Scrub Brush b. Deep Fryer Cleaner Deep Fryer B. Cleaning Procedure Prior to Replacing Grease 1) Empty dirty oil from fryer. 2) Fill empty fryer with water one inch above oil line. 3) Add one quart of deep fryer cleaner concentrate and heat to 195 o F. 4) Do not BOIL! Turn power off! Let stand minutes. 5) Drain fryer. 6) Scrub inside of fryer with a brush and reapply deep fryer cleaner with its spray bottle if necessary. 7) Rinse thoroughly with clean, fresh water.

70 Cleaning and Sanitation Procedures Module Restaurants (continued) Oven A. Commercial Ovens 1) Wearing chemical resistant gloves and chemical splash goggles. 2) Apply product (undiluted) to the bottom of the oven, then sides and top evenly. 3) Allow products to stand 10 minutes in warm oven, or 25 minutes in cold oven before gently agitating soil with a synthetic pad or brush. 4) Wipe surface, removing major soil. 5) Thoroughly rinse all surfaces with potable water. 6) Stubborn, thoroughly baked on food and carbon deposits may require additional application. 7) Once oven is completely clean, thoroughly rinse and then heat oven to 220 o for 10 minutes before cooking additional foods. CAUTION: Do not apply to heating elements, electrical switches, connections or aluminum surfaces. NOT FOR USE ON NON-FERROUS METALS (ALUMINUM) B. Deep Cleaning Grills 1) Assemble tools such as scraper, scrub brush, grill block, cloth, chemical resistant gloves and chemical splash goggles. 2) Turn grill off and while grill is still warm, scrape surface with scraper, scrub brush or grill block to remove excess grease, carbon and food deposits into grease trough and trap. 3) Spray product onto grill and let soak into soil for 3 minutes. 4) Then lightly agitate surface with grill screen. Remove excess grease and food from grease trough and wipe clean with cloth. 5) Thoroughly rinse grill plates and all surfaces completely with hot water and replace parts. Prep Area/Supply Bins A. Materials Requirement Planning (MRP) a. Clean Cloth b. A-1 Foaming Cleaner/Degreaser c. Brush (soft) d. USDA D-2 Sanitizer B. Cleaning Procedures 1) Use soft counter brush to sweep off any debris or product. 2) Wipe all surfaces with a clean cloth and A-1 Foaming Cleaner Degreaser. 3) Pay special attention to the handles. 4) Sanitize with 1/4 oz/gal USDA D-2 Sanitizer. 5) Allow to air dry.

71 Cleaning and Sanitation Procedures Module Restaurants (continued) Display Cases A. Remove all Product from Display Case B. Remove all Shelving, Storage Pans, and Stage to 3-Sink Area C. Cleaning Procedure 1) Use Foaming Degreaser USDA A-1. 2) Mix 1:20 with warm water. 3) Apply with foam gun, pump-up sprayer or spray bottle to all surfaces to be cleaned. Clean from bottom to top. 4) Allow foam degreaser to remain on the surfaces for five minutes to loosen fats, oils, grease and other hard-to-remove soils. 5) Agitate if necessary. 6) Thoroughly rinse all surfaces being cleaned with the warmest water available, from top to bottom. D. Sanitizing Procedure 1) Use Sanitizer/Virucidal Disinfectant USDA D-2. 2) Mix 1:500 with water (1 oz. to 4 gallons water). 3) Apply with sanitizing gun or pump-up sprayer to all surfaces previously cleaned. 4) Allow all food contact surfaces to air dry no potable water rinse required. 5) Clean any glass with Glass Cleaner. E. Return all caution sign's and equipment to appropriate storage locations. 1) Ensure that all chemicals are re-filled. 2) Ensure that all equipment is cleaned and rinsed out.

72 Cleaning and Sanitation Procedures Module Restaurants (continued) Triple Sink System (Clean, Rinse, Sanitize) A. Preparation 1) Wash your hands with anti-microbial soap before and after cleaning and whenever hands are dirty. 2) Don appropriate PPE s 3) Place safety signs 4) Wash, rinse, and sanitize the sink, drains, and washboards. 5) Fill WASH compartment of sink from the mixing unit with a diluted solution of pot and pan dish wash or manually fill at a rate of 1-2 oz. per gallon of water. 6) Fill RINSE compartment with warm, potable water. 7) Fill SANITIZE compartment of sink from the mixing unit with a diluted solution of sanitizer or manually fill at a rate of 1/4 oz/gallon of water. (Use hot water for best results and drying time) (60 sec. soak time) B. Clean Utensils and Equipment 1) Place pre-scraped utensils and equipment parts into WASH compartment of sink. Allow 5-10 minutes soaking time. 2) Wash items using brush or scrub pads. 3) Thoroughly rinse items in RINSE compartment of the sink. Change fresh water in RINSE compartment frequently. C. Sanitize Utensils and Equipment 1) Place rinsed items into the SANITIZE compartment of the sink. Make sure each item is completely immersed in the solution. Allow to soak for a minimum of one minute for proper sanitizing. 2) Remove items and allow to air dry on drainboard. DO NOT WIPE DRY. DO NOT RE-RINSE. 3) Change sanitizer solution frequently for best results. Solution strengths can be checked with the test kit and should be maintained at a level of ppm.

73 Cleaning and Sanitation Procedures Module Game Rooms M. Game Rooms 1. Empty all trash receptacles 2. High to low dust all surfaces designated 3. Clean carpets/floors ((See Procedures) 4. Clean all glass, CRT and Plexiglas surfaces with appropriate glass cleaner 5. Clean and disinfect all hand held / touched surfaces with appropriate disinfectant cleaner and wipe dry. 6. Replace trash can liners

74 Cleaning and Sanitation Procedures Meeting Rooms Floor Care See Floor Care Procedures Carpet Care See Carpet Care Procedures CAUTION WET FLOOR Wall Washing A. Materials Requirement Planning (MRP) a. RTU Spray & wipe cleaner b. Concentrated Neutral (germicidal if possible) cleaner c. Clean, dry towels d. Wall wash tool e. Wall wash head f. Wall wash bucket & wringer g. Safety signs h. Personal protective equipment B. Steps to Wall Washing 1) Obtain proper equipment. Include proper safety garb as standard equipment. 2) Prepare approved germicidal cleaner to appropriate dilution while wearing personal protective equipment (PPE). 3) Post Caution signs. 4) Clear area to be cleaned of furniture, equipment and wall hangings. 5) Grossly soiled areas may require a stronger spot-type cleaner prior to wall washing. 6) Immerse wall washing tool into germicidal cleaner bucket. 7) Wring wall washing tool into germicidal cleaner wringer. 8) Clean an area not wider than your arm-span (including tool) beginning at the bottom of the wall, overlapping previous pass. a. Change to fresh solution at least once per room b. Change wall wash head at least once per room c. If rinsing is required, rinse from the top down 9) Replace all furnishings to original positions. 10) Replace all chemicals and equipment to appropriate storage areas. a. Refill any chemicals required b. Clean all equipment c. Send wall wash heads to laundry d. If wall washing heads and/or safety garb were subjected to patient isolation rooms or OPIM's, dispose of them properly.

75 Cleaning and Sanitation Procedures Meeting Rooms Desks, Shelves, Windows and Ledges A. Materials Requirement Planning (MRP) a. Spray & wipe cleaner degreaser b. Clean rags & wipes c. CRT glass & plastic cleaner d. Cream cleanser e. Graffiti remover f. Furniture polish g. Feather duster B. Procedures 1) Dawn appropriate personal protective equipment 2) Choose appropriate chemistry for job/task 3) Apply prescribed amount of chemistry to surface 4) Wipe with clean, dry cloth 5) Re-apply, if necessary

76 Cleaning and Sanitation Procedures Elevators 2 A. Materials Requirement Planning (MRP) a. Mop bucket with wringer b. Wet mop handle with 16 oz. looped-end banded mop c. Polish d. Putty knife e. Dust mop f. Graffiti remover g. Hand pail h. Lobby dust pan and toy corn broom i. Germicidal solution j. Supply of clean cloths k. Approved germicidal detergent solution l. Vacuum equipment CAUTION WET FLOOR B. Steps to cleaning elevators 1) Prepare area - Using a cloth dampened with a germicidal solution, clean wall area around signal button outside of elevator doors. Signal for elevator. 2) Clean elevator car - When elevator arrives, turn elevator switch to off position. Remove any trash. Using a germicidal solution, damp-wipe interior surfaces. Clean control panels, vents, ceiling and lights. Remove any graffiti. Polish metals as needed. 3) Clean floor - Vacuum door grooves. Either damp mop using damp mop procedures or vacuum using vacuuming procedures. 4) When cleaning is complete - Remove all cleaning equipment and materials. Turn elevator switch to on position. 2 Information taken from ISSA Hospital Housekeeping Procedures

77 Cleaning and Sanitation Procedures Stairways 2 A. Materials Requirement Planning (MRP) a. Germicidal spray solution b. Mop handle with 16 oz. looped-end banded mop c. Set of Wet Floor signs d. Putty knife e. Dust mop f. Dustpan and brush g. Mop bucket with wringer h. Clean cloths i. Approved germicidal detergent solution CAUTION WET FLOOR B. Steps to cleaning stairways 1) Prepare area - Set up Wet Floor signs. Locate signs at the top, middle and bottom of the flight of stairs to be cleaned. Clean one flight at a time. 2) Dust mop floor -Work down the stairs. Dust mop each step. Damp-dust each bannister. Collect dust and debris at each landing. Empty dust pan in waste container. Use putty knife to remove materials sticking to stair. 3) Damp mop - Mop steps with germicidal solution. Start at top of the flight. Wipe walls if splashed by mop. 4) When steps are dry - Remove signs. Return all equipment and supplies to storage. 2 Information taken from ISSA Hospital Housekeeping Procedures

78 Cleaning and Sanitation Procedures Fitness Room 1 (continued) Fitness Room Cleaning Steps H. Step 8 - Wet mop floor and rubber matting 1) Prepare a single bucket of neutral disinfecting solution while at supply closet. 2) The bucket is filled about half full with cool or warm water. Your supervisor will explain the exact procedure for mixing chemicals in your hospital. 3) To wet mop the restroom floor, dip the mop into the cleaning solution, wring and take mop to the restroom. 4) Continue mopping the floor until the floor surface is clean. 5) Remember, it is important that the entire floor surface be mopped, including corners and behind fixtures, being careful not to splash or rub against the baseboards. CAUTION WET FLOOR I. Step 9 - Place Wet Floor sign in doorway 1) Now is a good time to wash your hands following handwashing standards set up for your hospital. Protecting your good health is important and must not be ignored. 2) This restroom is now clean and ready for use. The next patient to use this restroom will appreciate your cleaning efforts. J. Step 10 - Vacuum if carpet is present 1) If carpet is present see Vacuuming 2) Spot clean if necessary K. Step 12 - Clean doors 1) Do not overlook the doorway hardware. Clean the door knob as this area is easily contaminated. 2) Use your furniture polish (if door is wooden) sprayed on a clean cloth to clean the door itself. The kickplate should be cleaned with stainless steel cleaner. L. Step 11 - Inspect room 1) Before you leave, inspect your room according to your checklist, and make sure you did not forget to perform any required cleaning task. If you find an error, correct it at this time. M. Step 13 - Remove Wet Floor sign 1) Remove Wet Floor sign when the floor is dry. N. Step 14 - Wash hands O. Step 15 - Re-stock 1 Information taken from ISSA Hospital Housekeeping Training Manual

79 Cleaning and Sanitation Procedures Fitness Room 1 (continued) Fitness Room Cleaning Steps E. Step 5 - Clean wall splash marks, grab bars, and other support equipment 1) Clean walls with your cloth dampened in neutral disinfecting cleaner. Clean only the wall areas that need to be cleaned. If the wall needs thorough cleaning, see Wall Washing Procedures 2) Wipe the grab bars clean as well as the wall behind these grab bars and walking track area. 3) Be sure also to clean door knobs and all switch plates in the room.!! F. Step 6 - Empty and insert plastic liners in wastebasket 1) Start by picking up loose debris around the basket. Danger: Needles May Be In Trash! 2) Be very careful how you remove any liner containing trash. The liner is made of plastic and it is very easy for a needle or sharp objects to poke through. 3) You must be very careful not to allow the liner to brush against your body, for obvious reasons. Start by folding the liner off the basket sides. Touch only the top of the liner. Lift the liner well clear of your arms and body, tie it closed, and dispose in the trash cart. 4) Take your cloth, dampened in germicidal solution, and clean the entire basket in and out. This is a key point and is often overlooked. 5) Now you're ready to re-line the basket. Folding the liner over the top neatly completes this task. Some hospitals will place spare plastic liners in the bottom of the basket before a new liner is inserted in the basket. Your housekeeping supervisor will go over the exact procedure set for your hospital. G. Step 7 - Dust mop floor 1) Before you dust mop, check the floor for obstructions such as gum. Use your scraper to remove the gum before you begin dust mopping. 2) Work the dust mop over the floor area in a pattern around the room. 3) Keep the dust mop head on the floor, working it into the corners and edges to pick up the loose dust. Place the dust mop on your cart. 1 Information taken from ISSA Hospital Housekeeping Training Manual

80 Cleaning and Sanitation Procedures Fitness Room 1 (continued) Fitness Room Cleaning Steps 1) Perform high dusting 2) Disinfecting PT/ fitness equipment 3) Clean shower or tub, if present 4) Clean mirrors 5) Clean wall splash marks, grab bars, and other support equipment 6) Empty and insert plastic liners in wastebaskets 7) Dust mop floor 8) Wet mop floor and rubber matting 9) Place Wet Floor sign in doorway 10) Vacuum if carpet is present 11) Inspect room 12) Clean door 13) Remove Wet Floor sign 14) Wash hands 15) Re-stock A. Step 1 - Perform high dusting 1) This includes high dusting of the door frame and door hinges, ceiling vents, lights, tops of mirrors, and tops of all PT Room equipment.. B. Step 2 - Disinfecting PT/ Fitness equipment 1) Start by spraying a small amount of neutral disinfectant cleaner on the vinyl/naugahide surfaces. 2) Wipe the vinyl/ naugahide surfaces dry. 3) Wipe and polish all metal fixtures and handles. Clean from the bottom up on all vertical surfaces. C. Step 3 - Clean shower or tub if present 1) Spray the tile and agitate the disinfectant cleaner around all shower walls, starting at the top and working your way to the bottom. 2) Wipe the shower head, faucet handles, and other fixtures clean. 3) Do not forget to wipe clean the shower room handrails. All areas must be cleaned. Mop the shower floor clean to complete the task. 4) If whirlpool tub exists see Whirlpool Cleaning Procedures. D. Step 4 - Clean mirrors 1) Use glass cleaner sprayed directly onto the mirror and wipe clean with your cloth or a paper towel. Remove fingerprints, splash marks and smudges. 1 Information taken from ISSA Hospital Housekeeping Training Manual

81 Cleaning and Sanitation Procedures Administration Offices A. Materials Requirement Planning (MRP) a. Clean rags b. Mop buckets and wringers c. Cotton wet mops and handles d. Dust mop and dustpan, feather duster, dust rag e. Wet Floor signs f. Trigger spray bottles g. Vacuum cleaner h. Waste receptacle liners i. Carpet spotting brush j. Gloves, goggles and appropriate shoes k. Products 1) Disinfectant cleaner 2) CRT glass & plastic cleaner 3) Furniture polish 4) Carpet Spotter

82 Cleaning and Sanitation Procedures Administration Offices (continued) A. Obtain Supplies 1) Prepare all equipment and supplies required 2) Proceed to cleaning destination. B. Prepare area properly 1) Knock on door and announce your intention to enter. If office is occupied, wait until it is empty. When empty, enter. 2) Wear proper clothing. 3) Prop door open with doorstop. C. Dust all areas high to low 1) Clean all dust from ceiling fans and vents, utilizing appropriate dusting tool. 2) Dust tops of doors and cubical partitions. 3) Sweep floor, remove all loose trash, and empty into waste receptacles. 4) Use a putty knife to remove gum from floors and partitions. D. Vacuum carpets E. Clean carpets (spot, bonnet or extract) See Carpet Care Procedures F. Wet cleaning 1) Clean all light fixtures, mirrors, computer screens and glass surfaces with CRT & glass & plastic cleaner. 2) Wipe all partitions, tops and bottoms of doors, doorknobs, receptacles, and phones with disinfectant solution. 3) Spot clean all other above-ground surfaces with disinfectant solution. G. Clean and empty all waste receptacles 1) Remove can liners from receptacles, wash the interiors and exteriors with disinfectant solution, and replace can liner. 2) Never use your hand to press trash overflow down and into the waste receptacle. H. Damp mop 1) Clear area of supply cart and equipment. 2) Start in the area farthest from the door and work towards the door. a. Make sure to mop with fresh, clean mop water. b. HINT: Using a Neutral ph Disinfectant Cleaner can provide effective bacteria elimination with odor counteraction. c. A mild acidulous tile cleaner may be required for grout lines on quarry tile floors. 3) Place mop in solution and wring out, leaving mop damp. When mopping floor area around toilets and urinals, mop thoroughly and wring out often. Change solution when necessary. 4) If floor finish requires repair or re-finishing See Floor Care Procedure I. Odor counteraction 1) Spray odor counteractants as needed. 2) HINT: Saturating a paper towel with bacterial digestant deodorant or other liquid malodor counteractant and placing into waste receptacle will aid in counteracting odors long after you have left the room.

83 Cleaning and Sanitation Procedures Carts, Closets, Equipment & Supplies A. Materials Requirement Planning (MRP) a. Supply closets b. Cleaning equipment c. Chemical supplies d. Supply item care e. Dust mops f. Wet mops g. Buckets and wringers h. Housekeeping carts i. Power equipment j. Floor machines k. Vacuum cleaners l. Auto-scrubbers B. Step 1- Supply closets 1) It is the responsibility of the housekeeper to keep an adequate amount of supplies properly stored in the housekeeping supply closet and also to care for, clean and store the various items of equipment that are used in your daily housekeeping work. 2) Keep a list in your storage area of supplies needed. 3) Schedule weekly checks of your housekeeping supply closet in order to make sure that you will always have adequate supplies on hand. 4) Keep a list in your storage area of what you need. 5) Allow for some lead time when ordering additional supplies from your supervisor. 6) Stock your supplies in a neat and orderly fashion with the items most frequently used nearest at hand. 7) When you enter your storage area or closet, you should know exactly where everything is located to prevent searching for supplies. 8) Supplies should be used efficiently and economically. Avoid wasting liners, paper towels, toilet paper, stripping chemicals and finish, other cleaning chemicals, and so on. Treat the supplies as though you had personally purchased them. 9) You should not skimp on using supplies, but always use only the proper amount as indicated. 10) Always wear safety goggles (glasses) and gloves when mixing chemicals. Your care will pay off in years of accident-free employment. C. Step 2 - Cleaning equipment 1) Proper storing of your equipment is your responsibility. 2) A large amount of money has been invested in labor-saving cleaning devices which your hospital requires to ensure that the hospital environment is aseptically and esthetically clean, safe, and sanitary. 3) To store and protect the large investment of cleaning supplies and equipment, your hospital has cleaning closets equipped with hooks, racks, shelves, sinks, and other items located in each department or on each floor.

84 Cleaning and Sanitation Procedures Module Carts, Closets, Equipment & Supplies (continued) C. Step 2 - Cleaning equipment (continued) 4) Your hospital may also have a central equipment room, perhaps in the housekeeping supervisor's area. Equipment is brought to this area at the end of each shift. 5) Storage areas should be cleaned regularly and should be set up with a special place for every cleaning item. This includes regular space for hanging brooms and mops, shelves for cleaning agents and brushes, areas for power-operated equipment and attachments, and facilities for washing and cleaning these items. D. Step 3 - Chemical supplies 1) Periodically, plastic spray bottles will need your attention. Clean the exterior with a damp rag. 2) A trigger-type spray bottle must be taken apart regularly and cleaned to avoid clogging. 3) The contents of these bottles and all cleaning chemical containers should always be labeled clearly. 4) Store these bottles in a clean, dry place. E. Step 4 - Supply item care 1) Caution signs should be cleaned at least daily, and they should not receive any rough treatment in their use. 2) Never have dirty cloths lying around, as they are a disease and safety hazard. 3) Discard greasy or oily rags promptly. 4) Be careful of the dustpan edges. Careless handling or laying heavy objects on the pan can cause the edges to become bent or ragged. 5) The dustpan should be cleaned with detergent-germicide solution to ensure disinfection. 6) Small items such as a putty knife should always be wiped clean of moisture and debris after each day's use. F. Step 5 - Dust mops 1) Dust mops should not be used to pick up liquids. 2) Remove loose dust and debris from the mop head with a vacuum, or comb the mop head with a dust pan brush over the trash container on your cart. 3) Do not shake a dust mop head on any floor in hospital rooms or corridors. 4) Dust mop heads should be placed in plastic bags and sent to the hospital laundry when they become very dirty or after each shift. G. Step 6 - Wet mops 1) Wet mop heads need some special attention. Soak new mop heads in a bucket of warm, clear water for several minutes to remove fabric sizing and to toughen the mop head fibers. 2) When using a wet mop head, never allow it to remain in the bucket of solution except when being used. This will prevent rotting of strands or souring. 3) When you have finished using a wet mop head, wring it out as dry as you can, and then place it into a plastic liner and send it to the laundry for a thorough cleaning.

85 Cleaning and Sanitation Procedures Carts, Closets, Equipment & Supplies (continued) H. Step 7 - Buckets and wringers 1) Keep buckets and wringers in good repair. Use a bucket and wringer of the proper size for the mop head. 2) Remove any loose mop head yarn, string or foreign matter that may have become tangled in the wringer. 3) Empty all buckets of their contents after each use, and avoid storing buckets with water or cleaning solution in them. 4) Wash and scrub all surfaces of the bucket and wringer; rinse with warm water and wipe dry. 5) Keep parts of the bucket casters oiled so they rotate freely. A drop of oil on the wringer mechanism will also keep the wringer in good shape. 6) Store the wringer in the release position only. Report any defects in the wringer to your supervisor. I. Step 8 - Housekeeping carts 1) Wipe shelves at least once a week in order to keep them clean. 2) See that the entire cart is cleaned with disinfectant-detergent solution at least once a week. 3) Keep the casters running freely by applying a drop of oil to each caster. 4) Keep the cart neatly stocked with all supplies and equipment for the next shift.! J. Step 9 - Power equipment 1) Power-driven equipment must be given the same care and attention as your automobile. Keep your cleaning equipment clean and free of dirt; keep it oiled; keep screws and nuts tight. 2) Operate the equipment so as not to dent the metal housing, and check the power cords for defects and wear. Never abuse your cleaning equipment. 3) Always follow manufacturer's instructions for operation and maintenance. 4) If you are ever in doubt as to how to use a piece of powered cleaning equipment, ask your housekeeping supervisors for technical advice. Do Not Use Faulty Equipment! K. Step 10 - Floor machines 1) Floor machines, also referred to as buffers, should receive regular cleaning and routine maintenance. 2) Always disconnect the power machine from the wall socket while performing any routine maintenance. 3) Always remove brushes and pads from the drive chuck after each use. 4) Clean the floor pads in your deep sink with warm running water and then hang to dry for the next shift's use. 5) Rinse out all drive blocks and brushes in a similar manner and store them in a dry place. 6) Tilt the floor machine back on its handle. Using a cloth dipped in a disinfectant-detergent solution, wipe the inside housing and the entire exterior clean.

86 Cleaning and Sanitation Procedures Carts, Closets, Equipment & Supplies (continued) K. Step 10 - Floor machines (continued) 7) Remove any strands or debris from the wheels and wipe clean. 8) At least once a week, put a drop of oil on each wheel bearing to keep the wheel running freely. If you ignore this, wheels can lock over time from foreign matter collecting on the shaft. 9) Use your cloth to wipe the entire length of power cord free of any dried floor stripper and dirty water spots. 10) Store the floor machine upright with its power cord neatly wrapped around the storage brackets on the handle. L. Step 11 - Vacuum cleaners 1) To replace a belt, unplug the unit from the wall socket and turn the unit over to expose the bottom housing of the vacuum. 2) Push the two retaining clips to free the belt cover. 3) Pull up the drive beater brush and remove it from the housing; remove dirt, lint and debris found in this area. 4) Use your cleaning cloth dipped in disinfectant-detergent to wipe out the inside of the housing. 5) Take the new belt and insert the drive brush in the loop, or center of the belt. 6) Replace the drive beater brush, ringed with the new belt, and push it back into the retainers. 7) Pull the belt back and wrap it around the drive shaft of the motor. 8) Make sure the lower portion of the belt follows the arrow on the housing. 9) Be careful not to put this belt on backwards doing so would cause the beater bar to rotate backwards. 10) To finish, place the cover back on the housing and push the clips back in place. 11) Turn the unit over and plug it in to be sure it operates properly. 12) Disposable vacuum bags should be emptied after each shift in order for the vacuum cleaners to operate at peak efficiency. 13) Check the power cord plug and wire for cracks and defects. Report any noticeable damage to your supervisor. 14) Once a week, wipe the entire length of power cord clean with your disinfectant-detergent, and neatly wrap the cord on the storage brackets of the vacuum. 15) Wipe all outer metal surfaces of the vacuum cleaner with your cloth dipped in disinfectantdetergent. 16) Lastly, put a drop of oil on the vacuum wheels to keep them running freely, and wipe the wheels clean with your cloth.

87 Cleaning and Sanitation Procedures Carts, Closets, Equipment & Supplies (continued) M. Step 12 - Automatic scrubbers 1) Battery-operated power equipment, like an automatic floor scrubber, needs special care and maintenance. See owners manual before proceeding. 2) These units compare in price to that of compact automobiles. Because of that, they should be treated with utmost care and according to manufacturer's instructions. 3) It is advisable to grease the casters once every week. Oil all moving parts, such as the control bars, squeegee control rods, pressure points and hinges once every month. 4) Make sure that each drive wheel tire is inflated to the recommended tire pressure. Unequal tire pressures can adversely effect the total operation of the machine. 5) Drive brushes should be removed and cleaned after each use. The drive brush mechanism needs to be adjusted and lubricated according to the manufacturer's instructions. 6) The squeegee assembly should be adjusted and lubricated. The reversible squeegee blades also need regular cleaning and adjusting. 7) An automatic scrubber has a solution tank, a recovery tank, and filters that should be flushed and cleaned on a regular schedule. Battery maintenance 1) When working with batteries, leave the battery compartment covered up and work in a wellventilated area. Do not wear rings, because they can become welded to metal wrenches if a live terminal is accidentally touched. 2) Check the fluid level in the battery cells at least weekly. The battery caps are easily removed by pressing the ends of the white plastic extensions. 3) Check the electrolyte status of each battery cell with a hydrometer every 15 operating hours. 4) Periodically, check all battery cable and wiring for signs of damage or wear. Replace as needed. Once a month, remove all batteries from your machine. Clean all batteries, battery tray, and battery compartment with a solution of baking soda and water. 5) On the bottom of the battery compartment cover is a battery wiring diagram. Follow this diagram when you put the battery wires on the terminals. To prevent corrosion, apply a film of grease or Vaseline to battery lugs and bolt studs. Do not reverse connections when servicing or replacing the batteries. Battery Charger 1) When actively using an automatic scrubber, you will use a battery charger to re-charge the batteries. With the charger unplugged from the electrical wall outlet, find the main connector that is marked Connect To Charger. Firmly push the two connectors together. When laying the charging cables across the batteries, be careful not to allow the metal parts of the connectors touch any battery terminals. Set the battery charger control according to the rate of current desired. After charging, remove the charger plug from the wall outlet and disconnect the charging cable. Reconnect main battery terminals.

88 College of Knowledge Canberra Corporation 1994