Copyright 2013 Industry Training Authority

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2 The latest version of this document is available in PDF format on the ITA website To order printed copies of Program Outlines or learning resources (where available) for BC trades contact: Crown Publications, Queen s Printer Web: crownpub@gov.bc.ca Toll Free Copyright 2013 Industry Training Authority This publication may not be modified in any way without permission of the Industry Training Authority Appliance Service Technician Industry Training Authority 1

3 APPLIANCE SERVICE TECHNICIAN PROGRAM OUTLINE APPROVED BY INDUSTRY JANUARY 2012 BASED ON 2006 NATIONAL OCCUPATIONAL ANALYSIS (NOA) Developed by Industry Training Authority Province of British Columbia Appliance Service Technician Industry Training Authority 2

4 Introduction TABLE OF S Section 1 INTRODUCTION... 3 Foreword... 4 Acknowledgements... 5 How to Use this Document... 6 Section 2 PROGRAM OVERVIEW... 8 Program Credentialing Model... 9 Occupational Analysis Chart Training Topics and Suggested Time Allocation Section 3 PROGRAM Foundation Appliance Service Technician Section 4 TRAINING PROVIDER STANDARDS Facility Requirements Tools and Equipment Reference Materials Instructor Requirements Appliance Service Technician Industry Training Authority 2

5 Introduction Section 1 INTRODUCTION Appliance Service Technician Appliance Service Technician Industry Training Authority 3

6 Introduction Foreword The revised Appliance Service Technician Program Outline is intended as a guide for instructors, apprentices, and employers of apprentices, as well as for the use of industry organizations, regulatory bodies, and provincial and federal governments. It reflects updated standards based on the National Occupational Analysis for Appliance Service Technician and British Columbia industry and instructor subject matter experts. Practical instruction by demonstration and student participation should be integrated with classroom sessions. Safe working practices, even though not always specified in each operation or topic, are an implied part of the program and should be stressed throughout the apprenticeship. The Program Outline was prepared with the advice and assistance of the Industry Steering Committee and will form the basis for further updates of the British Columbia Appliance Service Technician and creation of the learning resources by the Automotive Training Standards Organization on behalf of the Industry Training Authority. Each competency is to be evaluated through the use of written and/or a practical assessment in which the learner must achieve a minimum of 70% in order to receive a passing grade for that competency. The types of questions used on these exams must reflect the cognitive level indicated by the learning objectives and the learning tasks listed in the related competencies. The performance spelled out in the Achievement Criteria is suggested performance and is not meant to stifle flexibility of delivery. Training providers are welcome to substitute other practical performances that measure similar skills and attainment of the competency. Multiple performances may also be used to replace individual performances where appropriate. SAFETY ADVISORY Be advised that references to the WorkSafeBC safety regulations contained within these materials do not/may not reflect the most recent Occupational Health and Safety Regulation (the current Standards and Regulation in BC can be obtained on the following website: Please note that it is always the responsibility of any person using these materials to inform him/herself about the Occupational Health and Safety Regulation pertaining to his/her work. Appliance Service Technician Industry Training Authority 4

7 Introduction Acknowledgements The Program Outline was prepared with the advice and direction of an industry steering committee convened initially by the Automotive Training Standards Organization (ATSO). Members include: Industry subject matter experts retained to assist in the development of Program Outline content: David Fengstad Appliance Servicing Instrutor/Coordinator Kwantlen Polytechnic University Thomas Westgate Appliance Servicing Instructor Kwantlen Polytechnic University Industry subject matter experts retained as outline reviewers: Dan Buckoll Reliable Parts-Sales Manager Rick Charles Bosch Appliances-Technician Wayne Coleman Priority Appliance-Owner/technician Greg Evens Greg s Appliance and Refrigeration-Owner Eric Chevier LG Appliances- National Trainer Ron Hill Sub Zero-Regional Service Manager Terry Levangie Totem Appliances & Refrigeration- Service Manager Glen Muir Appliance Division, Direct Energy- Operation Manager, Western Canada Dave Stansfield Bosch Appliances-Field Service Manager Facilitators: Lloyd Stamm CEO-ATSO Kevin Cudmore Program Development Coordinator-ATSO Lee Bouchard Assessment Coordinator-ATSO Taryn Wilson Administrative Assistant-ATSO The Industry Training Authority would like to acknowledge the dedication and hard work of all the industry representatives appointed to identify the training requirements of the Appliance Service Technician occupation. Appliance Service Technician Industry Training Authority 5

8 Introduction How to Use this Document This Program Outline has been developed for the use of individuals from several different audiences. The table below describes how each section can be used by each intended audience. Section Training Providers Employers/ Sponsors Apprentices Challengers Program Credentialing Model Communicate program length and structure, and all pathways to completion Understand the length and structure of the program Understand the length and structure of the program, and pathway to completion Understand challenger pathway to Certificate of Qualification Program Assessment Communicate program completion requirements and assessment methods Understand the various assessment requirements for the program Understand the various assessment requirements for the program Understand the assessment requirements they would have to fulfill in order to challenge the program OAC Communicate the competencies that industry has defined as representing the scope of the occupation Understand the competencies that an apprentice is expected to demonstrate in order to achieve certification View the competencies they will achieve as a result of program completion Understand the competencies they must demonstrate in order to challenge the program Training Topics and Suggested Time Allocation Shows proportionate representation of general areas of competency (GACs) at each program level, the suggested proportion of time spent on each GAC, and percentage of time spent on theory versus practical application Understand the scope of competencies covered in the technical training, the suggested proportion of time spent on each GAC, and the percentage of that time spent on theory versus practical application Understand the scope of competencies covered in the technical training, the suggested proportion of time spent on each GAC, and the percentage of that time spent on theory versus practical application Understand the relative weightings of various competencies of the occupation on which assessment is based Program Content Defines the objectives, learning tasks, high level content that must be covered for each competency, as well as defining observable, measureable achievement criteria for objectives with a practical component Identifies detailed program content and performance expectations for competencies with a practical component; may be used as a checklist prior to signing a recommendation for certification (RFC) for an apprentice Provides detailed information on program content and performance expectations for demonstrating competency Allows individual to check program content areas against their own knowledge and performance expectations against their own skill levels Appliance Service Technician Industry Training Authority 6

9 Introduction Section Training Providers Employers/ Sponsors Apprentices Challengers Training Provider Standards Defines the facility requirements, tools and equipment, reference materials (if any) and instructor requirements for the program Identifies the tools and equipment an apprentice is expected to have access to; which are supplied by the training provider and which the student is expected to own Provides information on the training facility, tools and equipment provided by the school and the student, reference materials they may be expected to acquire, and minimum qualification levels of program instructors Identifies the tools and equipment a tradesperson is expected to be competent in using or operating; which may be used or provided in a practical assessment Appliance Service Technician Industry Training Authority 7

10 Program Overview Section 2 PROGRAM OVERVIEW Appliance Service Technician Appliance Service Technician Industry Training Authority 8

11 Program Overview Program Credentialing Model C of Q = Certificate of Qualification C of A = Certificate of Apprenticeship C of C = Certificate of Completion WBT = Work Based Training RED SEAL C of Q Appliance Service Technician C of A Appliance Service Technician RECOMMENDATION FOR CERTIFICATION C of C Appliance Service Technician CREDIT APPLIED WBT: 825 hours Appliance Service Technician Work Based Training: 7,200 hours Interprovincial Red Seal Exam Appliance Service Technician Foundation Technical Training: 39 weeks* APPRENTICESHIP DIRECT ENTRY *Suggested duration based on 30 hour week CROSS PROGRAM CREDITS Individuals who hold the credentials listed below are entitled to receive partial credit toward the completion requirements of this program None Appliance Service Technician Industry Training Authority 9

12 Program Overview Occupational Analysis Chart APPLIANCE SERVICE TECHNICIAN Occupation Description: Appliance Service Technicians identify appliance concerns by performing diagnostic procedures with testing equipment. Based on their assessment, they provide work and cost estimates to the customer. They may provide installation and maintenance services. They disassemble appliances, repair, remove and replace components, and reassemble appliances. They recover refrigerant gases and transfer the gases into approved storage containers for disposal according to jurisdictional regulations. Appliance Service Technicians may be called to demonstrate the use and care of the appliance to the customer. OCCUPATIONAL SKILLS Describe safety in appliance servicing Describe customer relations Identify tools A A1 A2 A3 F F F ELECTRICAL B Describe electrical principles B1 Describe household wiring B2 Utilize electrical test equipment B3 Describe the laws of electromagnetism B4 Identify electric motors B5 Demonstrate troubleshooting with wiring schematics B6 F F F F F F ELECTRONICS Describe solid state components Build power supplies and electrical filter systems Describe sine wave and rectification C C1 C2 C3 F F ANCILLARY PRODUCTS D Describe principles and operation of garbage disposals Perform services on garbage disposals Describe principles and operation of trash compactors Perform services on trash compactors Describe principles and operation of electric water heaters Perform services on electric water heaters D1 D2 D3 D4 D5 D6 F F F F F F ELECTRIC DRYERS Describe electric dryer installation Service electric dryers Perform electric dryer repairs E E1 E2 E3 F F Appliance Service Technician Industry Training Authority 10

13 Program Overview ELECTRIC RANGES Describe electric range installation Perform electric range services Perform electric range repairs F F1 F2 F3 F F AUTOMATIC WASHERS Describe automatic washer installation Service automatic washers Repair automatic washers G G1 G2 G3 F F AUTOMATIC ELECTRIC DISHWASHERS Describe electric dishwasher installation Service dishwashers Diagnosis of wash cycles H DOMESTIC REFRIGERATION AND AIRCONDITIONING I Obtain CFC refrigerant certification H1 H2 H3 F F F I1 Describe refrigeration and air conditioning principles and installation I2 Service domestic refrigeration I3 Service domestic air conditioning F F F F I4 MICOWAVE TECHNOLOGIES J Describe microwave installations Perform microwave service Perform microwave repairs J1 J2 J3 F F F BC PROVINCIAL C GAS CERTIFICATE K Define the function of the Gas Safety Branch in BC Define Gas Code/Regulations pertaining to permits, licence and inspections Define safety practices of natural and propane gases Apply regulations and safety practices K1 K3 K2 K4 F F F F GAS APPLIANCES L Describe the operation of gas pressure regulators Describe atmospheric burner operation Calculate venting requirements Perform gas appliance services Perform gas appliance repairs L1 L2 L3 L4 L5 F F F F F Appliance Service Technician Industry Training Authority 11

14 Program Overview Training Topics and Suggested Time Allocation APPLIANCE SERVICE TECHNICIAN- FOUNDATION % of Time Allocated to: % of Time Theory Practical Total Line A OCCUPATIONAL SKILLS 5% 70% 30% 100% A1 Describe safety in appliance servicing A2 Describe customer relations A3 Identify tools Line B ELECTRICAL 15% 70% 30% 100% B1 Describe electrical principles B2 Describe household wiring B3 Utilize electrical test equipment B4 Describe the laws of electromagnetism B5 Identify electric motors B6 Demonstrate troubleshooting with wiring schematics Line C ELECTRONICS 10% 60% 40% 100% C1 Describe solid state components C2 Build power supplies and electrical filter systems C3 Describe sine wave and rectification Line D ANCILLARY PRODUCTS 7% 50% 50% 100% D1 Describe principles and operation of garbage disposals D2 Perform services on garbage disposals D3 Describe principles and operation of trash compactors D4 Perform services on trash compactors D5 Describe principles and operation of electric water heaters D6 Perform services on electric water heaters Line E ELECTRIC DRYERS 8% 25% 75% 100% E1 Describe electric dryer installation E2 Service electric dryers E3 Perform electric dryer repairs Line F ELECTRIC RANGES 8% 20% 80% 100% F1 Describe electric range installation F2 Perform electric range services F3 Perform electric range repairs Line G AUTOMATIC WASHERS 10% 20% 80% 100% G1 Describe automatic washer installation G2 Service automatic washers G3 Repair automatic washers Appliance Service Technician Industry Training Authority 12

15 Program Overview % of Time Allocated to: % of Time Theory Practical Total Line H AUTOMATIC ELECTRIC DISHWASHERS 5% 20% 80% 100% H1 Describe electric dishwasher installation H2 Service dishwashers H3 Diagnosis of wash cycles Line I DOMESTIC REFRIGERATION AND 15% 25% 75% 100% AIRCONDITIONING I1 Obtain CFC refrigerant certification I2 Describe refrigeration and air conditioning principles and installation I3 Service domestic refrigeration I4 Service domestic air conditioning Line J MICROWAVE TECHNOLOGIES 5% 25% 75% 100% J1 Describe microwave installations J2 Perform microwave service J3 Perform microwave repairs Line K BC PROVINCIAL C GAS CERTIFICATE 5% 100% 0% 100% K1 Define the function of the Gas Safety Branch in BC K2 Define Gas Code/Regulations pertaining to permits, licence and inspections K3 Define safety practices of natural and propane gases K4 Apply regulations and safety practices LINE L GAS APPLIANCES 7% 25% 75% 100% L1 Describe the operation of gas pressure regulators L2 Describe atmospheric burner operation L3 Calculate venting requirements L4 Perform gas appliance services L5 Perform gas appliance repairs Total Percentage for Appliance Service Technician Foundation 100% Appliance Service Technician Industry Training Authority 13

16 Section 3 PROGRAM Appliance Service Technician Appliance Service Technician Industry Training Authority 14

17 Foundation Appliance Service Technician Appliance Service Technician Industry Training Authority 15

18 Line (GAC): A OCCUPATIONAL SKILLS Competency: A1 Describe safety in appliance servicing Describe workplace safety. Describe electrical safety. 1. Describe workplace safety Safety in the class o Behaviour o PPE (Personal Protective Equipment) Safety in the shop o Behaviour o PPE o Tools and equipment Fire safety o Class A,B,C and D fires and extinguisher types for each o P.A.S.S. Pull Aim Squeeze Sweep o Conditions Fuel Oxygen Heat 2. Describe electrical safety Electrical safety and equipment o PPE o Instructor consultation o Curcuit protected outlet o Electical safe tools Appliance Service Technician Industry Training Authority 16

19 Line (GAC): A OCCUPATIONAL SKILLS Competency: A2 Describe customer relations Describe customer relations. 1. Describe customer relations Communicate courteously and effectively with customers o Effective listening o Sociable and personal ethics o Non-verbal cues o Diverse background and cultural differences o Recognizing problems and devising and implementing a plan of action for customers o Handling concerns or conflicts effectively with active listening Appliance Service Technician Industry Training Authority 17

20 Line (GAC): A OCCUPATIONAL SKILLS Competency: A3 Identify tools Identify basic tools. Identify power tools. Describe tool safety. 1. Identify basic tools Hand Tools o Screw drivers o Nut drivers o Hammers o Punches and chizzles o Plyers o Hack saw o Files o Levels Maintenance and Storage 2. Identify power tools Power tools o Drill o Grinder o Cordless tools Screw drivers Drills Nut drivers Cut off tool Buffer o Vaccum pumps Maintenance and Storage 3. Describe tool safety Proper handling Proper shapening Cut direction Appropriate tool for job Achievement Criteria Performance Utilize lab 1 for theory assessment. Conditions In the classroom, complete sections that cover the description of electrical principles. Criteria Achieve a minimum of 70% on the basic electrical exam #1. Appliance Service Technician Industry Training Authority 18

21 Line (GAC): B ELECTRICAL Competency: B1 Describe electrical principles Describe electrical priciples. 1. Describe electrical principles AC (Alternating Current) and DC (Direct Current) theory o Ohms law o Kirchhoffs law Curcuits o Simple o Series o Parallel o Series parallel (combination series) DC fundimentals AC theory o Motors o Transformers o Solonoids Appliance Service Technician Industry Training Authority 19

22 Line (GAC): B ELECTRICAL Competency: B2 Describe household wiring Describe household wiring and fusing. 1. Describe household wiring and fusing Wire sizes Supply aplage Proper recepticals Installation of recepticals Gauging of wires Breaker tolerance Circuit protection Connection integrity Fuses o Analysis o Identification and selection Input fazes o Sourse and type o Frequencies o Voltage o o 120 o 110 Appliance Service Technician Industry Training Authority 20

23 Line (GAC): A ELECTRICAL Competency: B3 Utilize electrical test equipment Identify electrical test equipment. Utilize electrical test equipment. 1. Identify electrical test equipment Meters o Multi meter Analog Digital o Amp prob o Watt meter o Capicitance meter o Mega OHM meter o Frequency meter o Pyrometer/thermometer 2. Utilize electrical test equipment Power applications in AC and DC curcuits Curcuit isolation o Voltage o Continuety o Resistance o Current Series and parallel testing Achievement Criteria Performance Utilize lab 1 for theory assessment. Conditions In a shop setting the learner will utilize electrical test equipment on select circuits. Criteria Achieve a minimum of 70% on the basic electrical exam #1. Appliance Service Technician Industry Training Authority 21

24 Line (GAC): B ELECTRICAL Competency: B4 Describe the laws of electromagnetism Describe the laws of electromagnetism. Describe inductance in coils, transformers and relays. 1. Describe the laws of electromagnetism Permanent magnet o Magnetic fields of flux o North and south poles o Invisible fields of energy o Magnetic materials Electro magnetism o Left hand thumb rule Inductive magnetism Coils 2. Describe inductance in coils, transformers and relays Induced EMF (Electro Motive Force) o Mutual induction Capacitance Saturation Turns ratio Efficiency Achievement Criteria Performance Utilize lab 1 for theory assessment. Conditions In the classroom, complete sections that cover the description of electrical principles. Criteria Achieve a minimum of 70% on the basic electrical exam #2. Appliance Service Technician Industry Training Authority 22

25 Line (GAC): B ELECTRICAL Competency: B5 Identify electric motors Describe theory of electric motors. Describe theory of electric switching. Identify electric motors. 1. Describe theory of electric motors Induce fields of energy o Electrical energy to mechanical energy AC motors DC motors Motor poles Capacitor start 2. Describe theory of electric switching Motor switches Centrifical switches Electronic switches Relay switching 3. Identify electric motors AC motors o Shaded pole o Permanent magnet motors o Induction motors DC motors o Universal motors o Brushes Motor poles Capacitor start Achievement Criteria Performance Utilize lab 2 for theory assessment. Conditions In the classroom, complete sections that cover the description of electrical principles. Criteria Achieve a minimum of 70% on the basic electrical exam #2. Appliance Service Technician Industry Training Authority 23

26 Line (GAC): B ELECTRICAL Competency: B6 Demonstrate troubleshooting with wiring schematics Identify electrical components and their symbols. Demonstrate troubleshooting with wiring schematics. 1. Identify electrical components and their symbols 2. Demonstrate troubleshooting with wiring schematics Electrical circuit o Power source o Conductor o Switch o Load Electrical components o Coil o Heater o Resistor o Motor o Switch Single pole Double pole Single throw Double throw Electrical terms Component and symbol chart Electrical laws o OHMS laws o Kirchhoff laws Wiring diagrams o Pictorial diagrams o Wiring schematics Circuit isolation Achievement Criteria Performance Utilize lab 1 for theory assessment. Conditions In the classroom, complete sections that cover the description of electrical principles. Criteria Achieve a minimum of 70% on the basic electrical exam #2. Appliance Service Technician Industry Training Authority 24

27 Line (GAC): C ELECTRONICS Competency: C1 Describe solid state components Describe solid state components. 1. Describe solid state components Electron and electronic flow Diodes Silicone controlled rectifiers Triacs Diacs Resistors Capacitors Appliance Service Technician Industry Training Authority 25

28 Line (GAC): C ELECTRONICS Competency: C2 Build power supplies and electrical filter systems Build working circuits with diodes. Build working half-wave power supplies. 1. Build working circuits with diodes Materials o Transformer o Bread boards o Resistors Various components Circuits o Simple circuit o Voltage double circuit o Capacitive circuit Various connections o Soldered o Non-soldered 2. Build working half-wave power supplies Half-wave voltage doubling Capacitive circuit Achievement Criteria Performance Conditions Utilize the building circuit lab for theory assessment. In the shop, complete sections that cover the description of building power supplies and electrical filter systems. Criteria Achieve a minimum of 70% on the basic electrical exam #2. Appliance Service Technician Industry Training Authority 26

29 Line (GAC): C ELECTRONICS Competency: C3 Describe sine wave and rectification Identify sine wave and applications in alternating current. Identify sine wave with an oscilloscope. Describe silicone controlled rectifiers for AC and DC circuits. Identify diode and silicon controlled rectifiers. Explain full and half wave rectification. 1. Identify sine wave and applications in alternating current Square wave Full wave Half wave 2. Identify sine wave with an oscilloscope Adjust settings AC full wave DC half wave Square wave EFI filtering 3. Describe silicon controlled rectifiers for AC and DC circuits Rectification o DC silicon controlled rectifieres Switching o AC triacs o Diacs Doping agents PN junctions Holes Acceptors Silicones Molicules Insolators Conductors Semy conductors Appliance Service Technician Industry Training Authority 27

30 4. Identify diode and silicone controlled rectifiers PN junctions DC device Rectifies full sign wave Diods o Zener o Silicon 5. Explain full and half wave rectification Voltage splitting Full wave o DC circuit o Full voltage Half (pulse) wave o Half wave voltage doubling Appliance Service Technician Industry Training Authority 28

31 Line (GAC): D ANCILLARY PRODUCTS Competency: D1 Describe principles and operation of garbage disposals Describe principles and operation of garbage disposals. Describe garbage disposal installation. Describe the theory of garbage disposer functions. 1. Describe principles and operation of garbage disposals Benefits and environmental principles Efficient disposal of waste products Loading procedures Continuous feed Batch feed Reversible and non-reversible 2. Describe garbage disposal installation Requirements o Pluming o Electrical o Monisipal code 3. Describe the theory of garbage disposer functions Disposer functions Safety device Theory of operation Appliance Service Technician Industry Training Authority 29

32 Line (GAC): D ANCILLARY PRODUCTS Competency: D2 Perform services on garbage disposals Perform motor test of garbage disposal. Perform motor switch and safety device repairs of garbage disposals. 1. Perform services on garbage disposal Testing of switches Un-jamming Current testing 2. Perform motor switch and safety device repairs of garbage disposals. Hook up motor test cord Motor switch testing Test with meter Over load protector Test windings and meter Achievement Criteria Performance Conditions Criteria Utilize waste disposal and trash compactor labs for theory and practical assessment. In the classroom, complete sections that cover the description of garbage disposal and trash compactors. Achieve a minimum of 70% on the ancillary products exam. Appliance Service Technician Industry Training Authority 30

33 Line (GAC): D ANCILLARY PRODUCTS Competency: D3 Describe principles and operation of trash compactors Describe installation and power requirements of trash compactors Describe principles and operation of trash compactors. Describe line diagrams of various cycles. 1. Describe installation and power requirements of trash compactors 2. Describe principles and operation of trash compactors Location consideration Electrical connections Level Reduce size of garbage Electrical mechanical ram operation Limit swich controlled 3. Describe line diagrams of various cycle Cycles o Downward stroke o Upward stroke Appliance Service Technician Industry Training Authority 31

34 Line (GAC): D ANCILLARY PRODUCTS Competency: D4 Perform services on trash compactors Perform testing on all switches for trash compactors. Perform motor and relay replacement on trash compactors. Demonstrate motor cycling for forward and reverse motion. Perform diagnosis of compactor faults. 1. Perform testing on all switches for trash compactors 2. Perform motor and relay replacement on trash compactors Mechanical and electrical testing Accessing and removal techniques 3. Demonstrate motor cycling for forward and reverse motion Mechanical drive system Electrical componenet operation 4. Perform diagnosis of compactor faults Common faults Spacific component failer Circuit analysis Achievement Criteria Performance Conditions Criteria Utilize waste disposal and trash compactor labs for theory and practical assessment. In the classroom, complete sections that cover the description of garbage disposal and trash compactors. Achieve a minimum of 70% on the ancillary products exam. Appliance Service Technician Industry Training Authority 32

35 Line (GAC): D ANCILLARY PRODUCTS Competency: D5 Describe principles and operation of electric water heaters Describe installation and operation of electric water heater. Describe safety procedures for water heaters. Describe the operation of safety thermostats. 1. Describe installation and operation of electric water heater Local installation codes for power and water supply of water heaters Voltages Polarity and grounding Power and pluming requirements o Drainage Locations 2. Describe safety procedures for water heaters Power off Draining water Full tank of water before water is turned on Not working on water side while power on Not energizing power while there is water Monitor power Temperature and pressure valves 3. Describe the operation of safety thermostats Temperature and pressure releaf valve o High temp high pressure control High temperature limit protection Bi-metal high temperature limit Appliance Service Technician Industry Training Authority 33

36 Line (GAC): D ANCILLARY PRODUCTS Competency: D6 Perform services on electric water heaters Perform heater element test and repair. Perform a systematic fault diagnosis and repair of water heater. 1. Perform heater element test and repair Multi meter test on element Replacement procedures 2. Perform a systematic fault diagnosis and repair of water heater Meter usage Scymatic diagnosis Component removal Achievement Criteria Performance Conditions Criteria Utilize hot water heaters, electric & gas troubleshooting lab for theory and practical assessment. In the shop, complete sections that cover the performance of electric water heaters. Achieve a minimum of 70% on the ancillary products exam. Appliance Service Technician Industry Training Authority 34

37 Line (GAC): E ELECTRIC DRYERS Competency: E1 Describe electric dryer installation Describe uncrating and installation procedures for dryers. Describe venting of common models. Describe principles of clothes drying. 1. Describe uncrating and installation procedures for dryers Manufacture specific uncrating procedure Location Electrical requirements Venting requirements Leveling 2. Describe venting of common models Limitations Types of vents o Solid o Corrigated o Galvinized Elbows Vent caps 3. Describe principles of clothes drying Positive and negative air flow Tumble action Application of heat Appliance Service Technician Industry Training Authority 35

38 Line (GAC): E ELECTRIC DRYERS Competency: E2 Service electric dryers Describe safety rules of service and repair. Demonstrate the disassembly of dryers. Demonstrate timer identification and testing. Service timer. Demonstrate line isolation from schematics for diagnostic purposes. 1. Describe safety rules of service and repair Disconnect power Connection of vent o Mold and mildew prevention 2. Demonstrate the disassembly of dryers Manufature spacifics Pannel removal Component removal 3. Demonstrate timer identification and testing Mechanical analog timer Electronic timers 4. Service timer Cycle chart (cam chart) Function charts 5 Demonstrate line isolation from schematics for diagnostic purposes Fault identification Line isolation from schematic Line transposing to non-functioning component Achievement Criteria Performance Utilize the Whirlpool, Performa, Amana, Maytag, Bosch, Euro-tech, GE, Frigidaire/Electrolux dryer labs for theory and practical assessment. Conditions In the shop, complete sections that cover the service of electric dryers. Criteria Achieve a minimum of 70% on the dryer exam #1 and #2. Appliance Service Technician Industry Training Authority 36

39 Line (GAC): E ELECTRIC DRYERS Competency: E3 Perform electric dryer repairs Perform electrical component tests and repairs. Perform mechanical component tests and repairs. 1. Perform electrical component tests and repairs Switches o Electric o Micro Heater elements Timer Motors Thermostats Electronic components o Thermisters o Electronic boards 2. Perform mechanical component tests and repairs Drums Belts Rollers Idler pullies Drum glides Rear and front bulk heads Cabnets Achievement Criteria Performance Utilize the Whirlpool, Performa, Amana, Maytag, Bosch, Euro-tech, GE, Frigidaire/Electrolux dryer labs for theory and practical assessment. Conditions In the shop, complete sections that cover the performance of electric dryer repairs. Criteria Achieve a minimum of 70% on the dryer exam #1 and #2. Appliance Service Technician Industry Training Authority 37

40 Line (GAC): F ELECTRIC RANGES Competency: F1 Describe electric range installation Describe power source and kitchen floor safety. Describe uncrating and installing electric ranges. 1. Describe power source and kitchen floor safety 2. Describe uncrating and installing electric ranges Plug type and location Floor type o Cabinetry and floor protection Tools o Air sled o Protection materials o Meters Multi meter o All dolly Manufacture specific uncrating procedure Location Electrical requirements Venting requirements Leveling Appliance Service Technician Industry Training Authority 38

41 Line (GAC): F ELECTRIC RANGES Competency: F2 Perform electric range services Describe safety rules of service and repair. Demonstrate the disassembly of electric ranges. Demonstrate electronic control and testing. Service self cleaning ovens. Demonstrate line isolation from schematics for diagnostic purposes. 1. Describe safety rules of service and repair Disconnect power Apply standard safe practices 2. Demonstrate the disassembly of electric ranges Manufature spacifics Pannel removal Component removal 3. Demonstrate electronic control and testing Monitor of supervisory circuit Monitor oven performance o Temperature test Calibration of oven controls 4. Service self cleaning ovens System identifcation o Self cleaning o Continuous cleaning o Standard 5. Demonstrate line isolation from schematics for diagnostic purposes Fault identification Line isolation from schematic Line transposing to non-functioning component Achievement Criteria Performance Conditions Criteria Utilize the electric ranges labs for theory and practical assessment. In the shop, complete sections that cover the service of electric ranges. Achieve a minimum of 70% on the basic range and self clean exam. Appliance Service Technician Industry Training Authority 39

42 Line (GAC): F ELECTRIC RANGES Competency: F3 Perform electric range repairs Perform electrical component tests and repairs. Perform mechanical component tests and repairs. 1. Perform electrical component tests and repairs Switches o Electric o Micro o Infinate Heater elements Fuzes Motors Terminal blocks Thermostats Electronic components o Oven sensors o Electronic boards 2. Perform mechanical component tests and repairs Control pannels Side pannels Main tops Oven doors Locking mechanisms Hinges Storage drawers o Rollers o Rails Leveling system Achievement Criteria Performance Conditions Criteria Utilize the electric ranges labs for theory and practical assessment. In the classroom, complete sections that cover the performance of electrical range repairs. Achieve a minimum of 70% on the basic range exam. Appliance Service Technician Industry Training Authority 40

43 Line (GAC): G AUTOMATIC WASHERS Competency: G1 Describe automatic washer installation Describe uncrating and installation procedures for washers. Describe principles of clothes washing. 1. Describe uncrating and installation procedures for washers Manufacture specific uncrating procedure Local plumbing and electrical codes Location Flooring o Safety o Structure Leveling 2. Describe principles of clothes washing Top load o Agitation wash action Motor Transmission Direct drive Belt drive o High efficiency/pulsating Front load o Tumble wash action Internal heat External feed o High RPM water extraction Appliance Service Technician Industry Training Authority 41

44 Line (GAC): G AUTOMATIC WASHERS Competency: G2 Service automatic washers Describe safety rules of service and repair. Demonstrate the disassembly of washers. Demonstrate timer identification and testing. Demonstrate electronic control and testing. Demonstrate line isolation from schematics for diagnostic purposes. 1. Describe safety rules of service and repair Disconnect power Apply standard safe practices Floor type o Cabinetry and floor protection 2. Demonstrate the disassembly of washers Manufature spacifics Pannel removal Component removal 3. Demonstrate timer identification and testing Mechanical analog timer Electronic timers 4. Demonstrate electronic control and testing Monitor of supervisory circuit and washer performance 5. Demonstrate line isolation from schematics for diagnostic purposes Fault identification Line isolation from schematic Line transposing to non-functioning component Achievement Criteria Performance Conditions Criteria Utilize the automatic washer lab 1 for theory and practical assessment. In the shop, complete sections that cover the service of automatic washers. Achieve a minimum of 70% on exam #1 and the top load washer exam. Appliance Service Technician Industry Training Authority 42

45 Line (GAC): G AUTOMATIC WASHERS Competency: G3 Repair automatic washers Perform electrical component tests and repairs. Perform mechanical component tests and repairs. 1. Perform electrical component tests and repairs Switches o Electric o Micro Heater elements Timer Water valves Flow meters Vibration sensor Door switches Door lock switches Solonoids Wax motors Motor control board Motors Thermostats Pressure switches Electronic components o Thermisters o Electronic boards o Speed boards o Reactors 2. Perform mechanical component tests and repairs Drain pumps Cabnets Transmissions Clutch assemblies Bearings and seals Dispensors Belts Agitators Suspention components o Dampers Appliance Service Technician Industry Training Authority 43

46 Leveling legs Washer base Snubbers Flood switches Spin basket Outter tank Fill spout Flume-spout Achievement Criteria Performance Conditions Criteria Utilize the schematics/cam chart troubleshooting lab for theory and practical assessment. In the shop, complete sections that cover the performance of automatic washer repairs. Achieve a minimum of 70% on exam #1 and the top load washer exam. Appliance Service Technician Industry Training Authority 44

47 Line (GAC): H AUTOMATIC ELECTRIC DISHWASHERS Competency: H1 Describe electric dishwasher installation Describe uncrating and installation procedures for dishwashers. Describe principles of dish washing. 1. Describe uncrating and installation procedures for dishwashers Portable o Manufacture specific uncrating procedure o Local plumbing and electrical codes o Location o Hook up to faucet Built in o Manufacture specific uncrating procedure o Local plumbing and electrical codes o Location o Cabinet cut out o Flooring Safety Structure o Leveling 2. Describe principles of dish washing Mechanical energy Chemical energy Thermal energy Water distribution Wash action o Spray arm o Wash towers o Internal heat Appliance Service Technician Industry Training Authority 45

48 Line (GAC): H AUTOMATIC ELECTRIC DISHWASHERS Competency: H2 Service dishwashers Describe safety rules of service and repair. Demonstrate the disassembly of dishwashers. Demonstrate timer identification and testing. Demonstrate electronic control and testing. Demonstrate line isolation from schematics for diagnostic purposes. 1. Describe safety rules of service and repair Disconnect power Apply standard safe practices Floor type o Cabinetry and floor protection 2. Demonstrate the disassembly of dishwashers Manufature spacifics Pannel removal Component removal 3. Demonstrate timer identification and testing Mechanical analog timer Electronic timers 4. Demonstrate electronic control and testing Monitor of supervisory circuit and washer performance 5. Demonstrate line isolation from schematics for diagnostic purposes Fault identification Line isolation from schematic Line transposing to non-functioning component Achievement Criteria Performance Utilize the dishwasher review lab exercise sheets for theory and practical assessment. Conditions In the shop, complete sections that cover the service of dishwashers. Criteria Achieve a minimum of 70% on exam #1. Appliance Service Technician Industry Training Authority 46

49 Line (GAC): H AUTOMATIC ELECTRIC DISHWASHERS Competency: H3 Diagnosis of wash cycles Identify dishwasher wash cycles. Diagnose wash cycles. 1. Identify dishwasher wash cycles Washing Drying Sanitizing Cleaning 2. Diagnose wash cycles Timed wash Delayed wash Drain cycle Heating elements Electrical supply Solenoids Floats Turbo jets Achievement Criteria Performance Utilize the dishwasher schematics and diagnostics lab exercise sheets for theory and practical assessment. Conditions In the shop, complete sections that cover diagnosing wash cycles. Criteria Achieve a minimum of 70% on exam #1. Appliance Service Technician Industry Training Authority 47

50 Line (GAC): I DOMESTIC REFRIGERATION AND AIR CONDITIONING Competency: I1 Obtain CFC Refrigerant certification Describe the effects of ozone depleting substance on the environment. Apply legislated procedures when dealing with systems containing refrigerant. Describe procedures to be followed when dealing with systems containing refrigerant. 1. Describe the effects of ozone depleting substance of the environment 2. Apply legislated procedures when dealing with systems containing refrigerant 3. Describe procedures to be followed when dealing with systems containing refrigerant Ozone depletion CFC effect International o Montreal protocol on substances that deplete the ozone layer o Kyoto protocol to the United Nations framework convention on climate change Canadian Environmental Protection Agency Provincial regulations o Ozone depleting substances and other halocarbons regulation o Waste management act Training requirements o Environmental awareness training course on ozone depleting substances control o Certification Conservation objectives Code of practice for the reduction of chlorofluorocarbon emissions from refrigeration and air conditioning systems Service handouts Inventory assessment and record keeping Design and general practices Equipment Refrigerant o Recovery o Reuse o Disposal Leak testing procedures Flushing and cleaning Purging equipment containers Appliance Service Technician Industry Training Authority 48

51 Achievement Criteria Performance Conditions Criteria Utilize the cutting and swaging lab 1, braising techniques lab 2, heat exchanger fabrication lab 3 and system construction lab 4 for theory and practical assessment. In the classroom, complete sections that cover CFC refrigerant certification. Achieve a minimum of 70% on the CFC recovery exam. Appliance Service Technician Industry Training Authority 49

52 Line (GAC): I DOMESTIC REFRIGERATION AND AIR CONDITIONING Competency: I2 Describe refrigeration and air conditioning principles and installation Describe principles of domestic refrigeration. Describe principles of domestic air conditioning. Describe uncrating and installation procedures for domestic refrigeration and air conditioning. 1. Describe principles of domestic refrigeration Laws of thermal dynamics Seal system principals Removal of heat Self defrost Circulation refrigerant o High pressure o Low pressure Leak testing Capilary tube Internal air flow 2. Describe principles of domestic air conditioning 3. Describe uncrating and installation procedures for domestic refrigeration and air conditioning Laws of thermal dynamics Seal system principals Output to area Removal of moisture Circulation refrigerant o High pressure o Low pressure Capilary tube Room internal air flow Temperature generation Manufacture specific uncrating procedure Local plumbing and electrical codes Location Cabinet cut out Flooring o Safety o Structure Leveling Appliance Service Technician Industry Training Authority 50

53 Line (GAC): I REFRIGERATION AND AIRCONDITIONING Competency: I3 Service domestic refrigeration Describe safety rules of service and repair. Demonstrate the disassembly of domestic refrigeration. Demonstrate timer identification and testing. Demonstrate electronic control and testing. Demonstrate line isolation from schematics for diagnostic purposes. 1. Describe safety rules of service and repair Disconnect power Disconnect water Apply standard safe practices Phosgene hazard Refrigerant identification High pressured gas hazard Floor protection 2. Demonstrate the disassembly of domestic refrigeration Manufature spacifics Pannel removal Component removal Evacuation and recharge 3. Demonstrate timer identification and testing Mechanical timers Electronic timers 4. Demonstrate electronic control and testing Monitor of supervisory circuit and refrigeration performance Temperature testing o External o Internal Pressure testing of sealed system 5. Demonstrate line isolation from schematics for diagnostic purposes Fault identification Line isolation from schematic Line transposing to non-functioning component Appliance Service Technician Industry Training Authority 51

54 Achievement Criteria Performance Utilize the cutting and swaging lab 1, braising techniques lab 2, heat exchanger fabrication lab 3 and system construction lab 4 for theory and practical assessment. Conditions In the shop, complete sections that cover the service of domestic refrigeration. Criteria Achieve a minimum of 70% on the refrigeration exam #1, #2 and #3. Appliance Service Technician Industry Training Authority 52

55 Line (GAC): I REFRIGERATION AND AIRCONDITIONING Competency: I4 Service domestic air conditioning Describe safety rules of service and repair. Demonstrate the disassembly of domestic air conditioning. Demonstrate electronic control and testing. Demonstrate line isolation from schematics for diagnostic purposes. 1. Describe safety rules of service and repair Disconnect power Connect drain Apply standard safe practices Phosgene hazard High pressured gas hazard Floor protection PPE 2. Demonstrate the disassembly of domestic air conditioning Manufature spacifics Pannel removal Component removal Mounting Outlet venting Source power 3. Demonstrate electronic control and testing Monitor of supervisory circuit and air conditioning performance Temperature testing o Output o Input 4. Demonstrate line isolation from schematics for diagnostic purposes Fault identification Line isolation from schematic Line transposing to non-functioning component Appliance Service Technician Industry Training Authority 53

56 Achievement Criteria Performance Conditions Criteria Utilize the cutting and swaging lab 1, braising techniques lab 2, heat exchanger fabrication lab 3 and system construction lab 4 for theory and practical assessment. In the shop, complete sections that cover the service of domestic air conditioning. Achieve a minimum of 70% on the air conditioning exam. Appliance Service Technician Industry Training Authority 54

57 Line (GAC): J MICROWAVE TECHNOLOGIES Competency: J1 Describe microwave installation Describe power source and unit accomidation. Describe uncrating and installing microwaves. 1. Describe power source and unit accommodation Plug type and location Cabinet allocation Tools o Protection materials o All dolly o Radiant leak detector o Meters Multi meter 2. Describe uncrating and installing microwaves Manufacture specific uncrating procedure Location Electrical requirements Venting requirements Mounting Leveling Appliance Service Technician Industry Training Authority 55

58 Line (GAC): J MICROWAVE TECHNOLOGIES Competency: J2 Perform microwave service Describe safety rules of service and repair. Demonstrate the disassembly of microwaves. Demonstrate electronic control and testing. Demonstrate line isolation from schematics for diagnostic purposes. 1. Describe safety rules of service and repair Disconnect power Apply standard safe practices PPE 2. Demonstrate the disassembly of microwaves 3. Demonstrate electrontic control and testing 4. Demonstrate line isolation from schematics for diagnostic purposes Manufature spacifics Pannel removal Component removal Dismount Monitor of supervisory circuit Monitor microwave performance o Temperature test Test megnetron Fault identification Line isolation from schematic Line transposing to non-functioning component Achievement Criteria Performance Conditions Criteria Utilize the components, schematics, output test of microwave tear down lab project for theory and practical assessment. In the shop, complete sections that cover the service of microwave repairs. Achieve a minimum of 70% on the microwave exam. Appliance Service Technician Industry Training Authority 56

59 Line (GAC): J MICROWAVE TECHNOLOGIES Competency: J3 Perform microwave repairs Perform electrical component tests and repairs. Perform mechanical component tests and repairs. 1. Perform electrical component tests and repairs Heater elements Fuzes Motors Terminal blocks Thermostats Meat prob Low voltage components o Control pannel board o Cooling fan o Stirrer motors o Turn table motors o Lamp o Monitor switches o Thermal cut outs High voltage components o Diods o Triacs o Transformer o Megnetron o Capasator Electronic components o Cavity sensors o Electronic boards 2. Perform mechanical component tests and repairs Control pannel Side pannels Microwave cabinet Microwave doors Locking mechanisms Hinges Turn table Appliance Service Technician Industry Training Authority 57

60 Achievement Criteria Performance Utilize the components, schematics, output test of microwave tear down lab project for theory and practical assessment. Conditions In the shop, complete sections that cover the performance of microwave repairs. Criteria Achieve a minimum of 70% on the microwave exam. Appliance Service Technician Industry Training Authority 58

61 Line (GAC): K BC PROVINCIAL C GAS CERTIFICATE Competency: K1 Define the function of the Gas Safety Branch in BC Define the function of the Gas Safety Branch in BC. 1. Define the function of the Gas Safety Branch in BC Gas Safety Regulation Safety orders Safety Standards Act Regulations Part 1-(General Qualification and Licensing Provisions) Appliance Service Technician Industry Training Authority 59