Housekeeping Professional Course Outline

Transcription

1 Housekeeping Professional Course Outline Level Count: 5 Subject Count: 33 Lesson Count: 160 Total Lesson Duration: 14:19:54 Level Subject Lesson Lesson Duration Level Health, Hygiene and Safety Health and Hygiene 03: Safety 05: Safe Working Environments 04: Why Do We Clean? 04: Hygiene in the Workplace 06: An Introduction to Personal Hygiene 04:09

2 1.1.7 Personal Protective Equipment 04: The Basics of First Aid 04: Emergencies and their Treatments 06:35 Total Subject Duration: 00:43: Roles and Responsibilities A Housekeeper s Role 06: Your Responsibility as a Professional 06: Structure of the Housekeeping Department 06: The Induction Form 03: Work Schedules 04:27 Total Subject Duration: 00:22: Presentation and Etiquette Personal Grooming and Hygiene 08: Uniform 09: Accessories and Body Art 04:44 Total Subject Duration: 00:23:30

3 1.4 Procedures and Documentation Introduction to Administration 08: Introducing the Day Sheet 08: Using the Day Sheet 04: Room Status Codes 03: Signing-In and Signing-Out of Master Keys 05: Rules for Controlling Keys 05:16 Total Subject Duration: 00:34: Liaison with Other Departments The Importance of Communication 06: Communication Tools 06: Front Office 07: Maintenance 10: Security 02: Food and Beverage 05:44

4 Total Subject Duration: 00:39:35 Total Level 1 Duration: 02:44:29 Level Linen Introduction to Linen 06: Caring for and Maintaining your Linen 09: Bad Quality Linen (Scenario) 02: Roles and Rules for Handling Linen 06: Linen Checks and Etiquette 05:34 Total Subject Duration: 00:30: The Linen Store The Exchange of Linen 07: Storing Linen 04: Properties of a Linen Store 04: Linen Controls 07:57 Total Subject Duration: 00:24:27

5 2.3 The Laundry Room Laundry Services 04: Introduction to Laundry 04: Sorting the Laundry 04: Washing the Laundry 04: Drying, Ironing and Preparing the Laundry 04:29 Total Subject Duration: 00:22: Guest Laundry Guest Laundry Collection 07: Request for Laundry Service 04: Handling Guest Laundry 05: Preparing and Presenting Guest Laundry 07:23 Total Subject Duration: 00:24: Bed Linen The Mattress and Pillow Protectors 04:52

6 2.5.2 The Fitted and the Flat Sheet 08: The Duvet and the Duvet Cover 07: Pillows and Pillowcases 06: Other Bed Linen and Accessories 04:28 Total Subject Duration: 00:28: Bathroom Linen The Facecloth and Hand Towel 05: The Bath Towel and Bath Sheet 04: The Bath Mat 05: The Bathrobe and Slippers 05:19 Total Subject Duration: 00:21: Other Departments Linen Food and Beverage 08: Spa, Gym and Pool Linen 03:26 Total Subject Duration: 00:11:54 Total Level 2 Duration: 02:43:03

7 Level Guest Interaction The Importance of Guest Interaction 08: Professional Guest Interaction 03: Respecting a Guest s Notification 05: Concern for a Room with a Do Not Disturb Sign 03:31 Total Subject Duration: 00:20: Handling Guests Items Handling Guests Items 08: Lost Property 07: Returning Lost Property 02: Dealing with Valuable Lost Property 04:45 Total Subject Duration: 00:23: Guest Requests, Queries and Complaints Guest Queries 04:03

8 3.3.2 Guest Requests 06: Dealing with Guest Complaints 05: Gratuities 06:09 Total Subject Duration: 00:22: Emergencies and Safety Fires 06: What to do in the Case of a Fire 05: Bomb Threats 03: Armed Robberies and Strange Guests 07: Prostitution 03: Sickness or Death 03: Lifting and Carrying 05:08 Total Subject Duration: 00:34:47 Total Level 3 Duration: 01:41:43 Level Cleaning Chemicals and Products

9 4.1.1 Understanding your Chemicals 04: Different Types of Chemicals 04: One Cloth, One Purpose 05: Labels 06:14 Total Subject Duration: 00:21: Chemical Protocol Using your Chemicals Correctly 05: Dispensing and Storage of Chemicals 06:20 Total Subject Duration: 00:12: Common Chemicals All-Purpose Cleaner 04: Glass and Mirror Cleaner 04: Bathroom Cleaners 06: Dishwashing Detergent 05: Polishes 05: Air Fresheners 02:20

10 4.3.7 The Cleaning Caddy 04:54 Total Subject Duration: 00:32: Using your Equipment Using your Cloths 05: Sweeping and Brushing 06: Vacuuming 07: Cleaning and Storing your Vacuum Cleaner 03: Dusting 06: Mopping 07: Buckets and Mopping Units 03: Window Cleaning Equipment 03:04 Total Subject Duration: 00:42: Trolleys Types of Trolleys 05: Cleaning your Trolley 02: Packing your Trolley 05:46

11 4.5.4 You and your Trolley 05:27 Total Subject Duration: 00:19: Cleaning Specific Surfaces Rules for Cleaning Surfaces 03: Floors 06: Carpets 04: Walls and Wallpaper 06: Wood 05: Fabric 03: Dealing with Stains 03: Leather 03: Stainless Steel and Vinyl 03: Brass, Copper and Chrome 04:30 Total Subject Duration: 00:46:16 Total Level 4 Duration: 02:54:44

12 Level Preparation Getting Ready for the Day 05: The Daily Meeting 04:30 Total Subject Duration: 00:09: At the Front Door Entering a Guest s Room 04: Situations when Entering a Guest s Room 05: Placing Yourself in the Room 04:50 Total Subject Duration: 00:14: Preparing the Room First Things First 08: Stripping the Room 06: Taking Note 07: Making the Bed 07:46 Total Subject Duration: 00:29:38

13 5.4 Cleaning the Room Introduction to Cleaning the Room 07: Cleaning Cycle and Principles 02: Air Vents, Extractor Fans and Air Conditioners 04: Desks, Reading Material and Stationery 09: Wardrobes, Cupboards and Drawers 08: Side Tables and Dressing Tables 02: Windows, Glass and Mirrors 04: Tea Stations 05: Fridges and Snack Areas 06: Problem Fridges 03: Flower Arrangements 07:15 Total Subject Duration: 01:02: Cleaning the Bathroom Introduction to Cleaning the Bathroom 08: Using the Bathroom to Clean 05:14

14 5.5.3 Cleaning the Vanity, Bath and Shower 11: Cleaning the Toilet Area 07: Problem Toilets 04: Replacing the Amenities and the Linen 04:37 Total Subject Duration: 00:41: Outside Areas Outside Areas 04: Outdoor Furniture 04:36 Total Subject Duration: 00:09: Final Room Duties Vacuuming the Room 05: Dusting the Room 04: Final Touches 02: Tailoring Showing We Care 05: Scanning and Checks 07: Mopping before you Go 04:05

15 5.7.7 The Cleaning Process 03:13 Total Subject Duration: 00:33: Turndowns Turndowns 03: Turndown Procedure 07: Types of Turndowns 03:04 Total Subject Duration: 00:13: Leaving the Room Handing the Room Over 04: To the Next Room we Go 04:02 Total Subject Duration: 00:08: Public Areas Guest Public Areas 06: Etiquette and Safety in Public Areas 04: Back of House Areas 03:13

16 Specialised Facility Standards 08:04 Total Subject Duration: 00:22: The End of the Day Packing Up 03: Linen Return 01: Final Handover 05:22 Total Subject Duration: 00:10:26 Total Level 5 Duration: 04:15:55 Total Course Lesson Duration: 14:19:54