Simplex Panel Interface Guide

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1 Simplex Panel Interface Guide February 2016

2 SATEON Software Integrations Simplex Panel Interface Guide Issue 1.0, released February 2016 Disclaimer Copyright 2016, Grosvenor Technology. All rights reserved. SATEON and the SATEON logo are trademarks or registered trademarks of Grosvenor Technology. All other brands, names, or trademarks appearing in this document are acknowledged as the trademarks of their respective owners. No part of this document may be reproduced in any form or by any means for any purpose without the written permission of Grosvenor Technology. While we make every effort to ensure the accuracy of our publications, Grosvenor Technology assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. SATEON 2 Issue 1.0

3 Contents Preface... 5 About the Simplex Panel Interface... 5 About this guide... 5 Related documents... 6 Technical support... 6 Introduction to the Simplex Panel interface... 7 Overview of the interface... 8 Functionality... 8 Prerequisites... 9 Operation of the Simplex panel... 9 Conditions and states of points... 9 Alarms Warnings Other conditions States reported Commands to control the Simplex panel Setting up and licensing the Simplex panel interface Installing the Simplex interface module New installations What is installed Licensing the Simplex panel interface Installing a licence Validating a licence Configuring the Simplex panel interface Configuring the Simplex panel comms Configuring the physical connections Configuring the Lantronix device Filtering the reported Simplex points SATEON 3 Issue 1.0

4 Configuring the information within Sateon Setting up a Simplex panel interface Troubleshooting The initialisation period Connection problems Simplex panel not licensed How Simplex panel events are reported Simplex events reported in Sateon Simplex Panel events Simplex Point events Simplex event reporting Event groups Event topics Event rules Event profiles Incidents Viewing and managing Simplex panels from Sateon Viewing configured Simplex interfaces Monitoring and managing a Simplex panel Viewing Simplex panels Monitoring the status of a panel Sending commands to the Simplex panel Monitoring and managing a Simplex point Viewing Simplex points Monitoring the status of a point Acknowledging alarms or warnings Glossary of terms SATEON 4 Issue 1.0

5 Preface This document describes the Simplex Panel Interface module of Sateon, which provides an interface between the Sateon access control system and Simplex 4100u Fire Panels. The integration has been documented for Sateon Release 2.8: it may not include changes incorporated in later versions of the software. Representations of screens are shown for illustration only: there may be some differences in the screens you see, depending on the operating system and the computer configuration. Date of latest update: February About the Simplex Panel Interface Sateon is a powerful yet easy-to-use browser-based access control system that allows users to manage and monitor physical access to sites. It integrates access control, alarm and incident monitoring and comprehensive reporting facilities. Sateon supports interfaces to third-party security systems such as alarms and CCTV systems. The Simplex Panel Interface is an optional, separately licensable module that provides an interface between Sateon and one or more Simplex 4100 fire alarm control panels. It enables Sateon users to monitor and control the panels and their separate alarm points. About this guide This document provides details on setting up the Simplex Panel Interface module, configuring communication between Sateon and the panel, and displaying and managing Simplex information from within Sateon. It is aimed at installers and system managers who are responsible for setting up the interface, and security staff who are responsible for monitoring the system. Note: This document assumes that the Simplex panel is fully configured and operational. For specific operation of the fire panel itself, see the Simplex documentation. SATEON 5 Issue 1.0

6 This guide includes the following information: Section 1 Introduction to the Simplex Panel interface. This section provides an overview of the Simplex panel interface and introduces the Simplex panel concepts. Section 2 Setting up and licensing the Simplex panel interface. This section explains how to install the Simplex panel interface module and upgrade the Sateon licence. Section 3 Configuring the Simplex panel interface. This section covers setting up the Simplex panel itself and the data required within Sateon. Section 4 Simplex panel event reporting. This section explains the way in which Simplex panel events are reported in Sateon. Section 5 Viewing and managing Simplex panels from Sateon. This section explains how to view and manage the Simplex panels and monitoring points from within the Sateon user interface. Related documents The following Sateon documents may also be useful: The Sateon Installation Guide. This guide explains how to install Sateon, including details of hardware requirements and software prerequisites. The Sateon Access Control Guide. Explains how to set up the data in the access control module of Sateon which includes access permissions, time patterns, areas and system hardware. The Sateon Control Centre Guide. Explains the Sateon Control Centre, which allows security staff to view and monitor events, to deal with reported incidents and to manage or control specific elements of the system. The Sateon Event Configuration Guide. Details how to set up the way in which system events are reported, tagged and used within the system. For details of setting up and managing the Simplex panels, please consult the appropriate Simplex Fire Panel product manuals. Technical support For further assistance with Sateon, please contact Grosvenor Technology Technical Support as follows: (EMEA): (US): (APAC): Website: SATEON 6 Issue 1.0

7 Section 1 Introduction to the Simplex Panel interface This section provides an overview of the Simplex panel interface and introduces some of the Simplex panel concepts. For a summary of the Simplex panel interface, see Overview of the interface on page 8. For an explanation of the various functions of the Simplex panel, the information reported and the commands that can be issued, see Operation of the Simplex panel on page 9. SATEON 7 Issue 1.0

8 Overview of the interface The Sateon access control system can be integrated with the Simplex 4100 fire detection and alarm systems. Integration is managed by a separate, licensable Sateon module which manages communication between one or more Simplex 4100 fire alarm control panels and the main Sateon system. Functionality The Simplex Panel Interface module includes the following functionality: It enables events and state changes from the Simplex fire panel or any of its associated monitoring points to be passed to Sateon and displayed on screen via the Control Centre. It allows a Sateon system user to view the status of the Simplex fire panel and its associated alarms via the Sateon user interface. It allows a Sateon system user to manage the panel and its associated alarms. For example, security staff can acknowledge an alarm, silence alarms and reset the system. SATEON 8 Issue 1.0

9 Prerequisites The Simplex panel interface must be connected over the IP network using a Lantronix RS232 device. The Sateon Simplex Interface module is licensed separately. If necessary, an upgraded licence file needs to be installed, which defines the maximum number of Simplex panels that are supported. For details, see Licensing the Simplex panel interface on page 17. Configuring and amending the Simplex panels is outside the scope of this document. For more information please consult the appropriate Simplex Fire Panel product manuals. Operation of the Simplex panel The Simplex 4100 Fire Alarm Control Panel has three general functions: It monitors fire alarm initiating points (including smoke detectors, heat detectors, and pull stations). It activates fire alarm notification appliances (including horns, strobes and audio evacuation messages) when an initiating point activates. It monitors and controls auxiliary building equipment (fan dampers, relays, security devices). Conditions and states of points Each Simplex Fire Panel can control and monitor several thousand points, where a point refers to an individual element of the system, such as a single smoke detector, a heat detector, a switch, a single pull station, and so on. Points can report various conditions on the Simplex front panel. Simplex point addresses are defined in the form Card Point Subpoint, where Card is a number in the range and Point and Subpoint are numbers in the range For example, and are valid addresses but is invalid. Since not all Simplex points may be relevant to the Sateon user, you can restrict the points that are available to be viewed within Sateon. See Filtering the reported Simplex points on page 26. SATEON 9 Issue 1.0

10 Alarms The most serious incidents reported are Alarm conditions, indicating the possibility of fire danger. Alarm conditions will be indicated on the panel by a flashing red LED. In addition messages will appear on the alphanumeric display and the building s notification appliances (such as sounders and lights) will be activated. There are two types of alarms: Fire Alarms. A Fire Alarm occurs when activated by a suitable point such as a smoke detector, heat detector, sprinkler flow switch or manual call point. Priority 2 Alarms. A Priority 2, or Security Alarm may be activated by a secondary device such as a security system, building management system, or another fire alarm control panel. Warnings Warnings are used to indicate abnormal, non-fire conditions related to the fire alarm s wiring or connected devices. Warning conditions will show on the panel as a flashing yellow LED and messages will appear on the alphanumeric display. There are two types of warnings: Supervisory. A Supervisory Warning indicates a problem with the building s automatic sprinkler system or other system used for the protection of life and property. This signal indicates that part of the building s fire protection system has been disabled. Trouble. A Trouble Warning, also known as Fault or Defect, is used to indicate the presence of a circuit break or ground somewhere within the system. Trouble conditions are often activated by a contaminated smoke detector or an electrical problem within the system. Other conditions Some conditions are not reported via the Simplex front panel, but associated state changes result in events being sent to Sateon: Disabled Trouble. If a point is disabled, a Disabled Trouble condition occurs as a reminder that the point is disabled. When the point is re-enabled, the trouble clears. Utility Monitor State. Certain types of points can be set to this state to permit monitoring. Acknowledgement is not applicable to these state changes. Control State. If a point is in the control state it can be managed from the panel. This is applicable to certain points only, such as relays, signals etc. Acknowledgement is not applicable to these state changes. Note: There are many different types of point, and the states and conditions reported depend on the type of point. For example a typical smoke alarm could report a Fire Alarm, a Trouble Warning and a Disable Trouble condition, while a switch could report a Trouble Warning, a Utility Monitor state change and a Disable Trouble condition. See also Simplex events reported in Sateon on page 32. SATEON 10 Issue 1.0

11 States reported Each point reports changes of state to the Simplex panel; these are reported as events to the Sateon Event Service, and can be displayed within the Sateon Control Centre. Each state change message specifies the state being reported on, the current value and the acknowledge status of a specific point: The state is reported as follows: Fire Alarm state Priority 2 Alarm state Trouble state Supervisory state Disable Trouble state Utility Monitor state Control state Note: It is possible for a point to be in more than one state at a time. The value will be one of the following: Normal/Off Abnormal/On (for example, Fire Alarm activated) The acknowledge status will be one of the following: Acknowledged Needs Acknowledging Note that the acknowledge status does not apply to Control and Utility Monitor states, which are reported as simply On or Off. Commands to control the Simplex panel Various commands can be sent from the Sateon system to the Simplex panel. At panel level The following commands apply at panel level: Panel Reset. This command resets the panel after an alarm condition has occurred. All initiating devices are reset, and the panel is cleared of any alarm conditions. Note that if an initiating device is still in an alarm state after the system is reset, such as a smoke detector continuing to sense smoke, or a manual pull station still in an activated position, another alarm will be initiated. A system reset is often required to clear supervisory conditions, but it does not usually clear trouble conditions. Acknowledge Next. This command acknowledges the next abnormal situation such as an alarm, trouble or supervisory. SATEON 11 Issue 1.0

12 Alarm Silence. This command turns off all activated sounders on the Simplex system. Refresh Point State. This command requests details of all abnormal points, and updates the current status of all points. By default, this command is only available to members of the Sateon Administrator and Installer groups. Update Points. Requests full point information from the Simplex panel and updates the database with all point definitions. This command should be run if the set of filtered points is changed. By default, this command is only available to members of the Sateon Administrator and Installer groups. At point level The following commands apply at point level: Acknowledge Fire. Acknowledges a Fire Alarm that has been raised on the specified point. Acknowledge Priority 2. Acknowledges a Priority 2 Alarm that has been raised on the specified point. Acknowledge Trouble. Acknowledges a Trouble Warning that has been raised on the specified point. Acknowledge Supervisory. Acknowledges a Supervisory Warning that has been raised on the specified point. Acknowledge Disable Trouble. Acknowledges a Disable Trouble Warning that has been raised on the specified point. SATEON 12 Issue 1.0

13 Section 2 Setting up and licensing the Simplex panel interface This section explains how to install the Simplex interface module and upgrade the licence file. For details of installation, see Installing the Simplex interface on page 14. For information about licensing, see Licensing the Simplex panel interface on page 17. SATEON 13 Issue 1.0

14 Installing the Simplex interface module The Simplex panel interface is an optional Sateon module and is not installed as part of the standard default Sateon installation. Note: To install optional features, you must use the advanced installer, Sateon Installer.msi. The one-step installer cannot be used. Brief instructions are given here; for full details, see the Sateon Installation Guide. New installations For a new installation you need to run a customised installation to ensure that the Simplex options are selected. To ensure the Simplex options are included 1. On the release media, navigate to \Installer\Sateon\ and run Sateon installer.msi. 2. On the first screen, press Next. 3. After reading the Licence Agreement, select the checkbox to accept the agreement and click Next. The following dialog appears: 4. Click the Customise button. 5. On the Destination Folder dialog, accept the default or click Change to select an alternative location. SATEON 14 Issue 1.0

15 6. Click Next. The Custom Setup dialog appears: 7. In the tree structure, only the databases and services required for core functionality are selected by default. Expand the structure and select the Simplex database within SATEON Databases and the Simplex service within SATEON Services. 8. Click Next and continue to follow the instructions on the dialogs. 9. Click Install to begin the installation, then when it is completed, click Finish. Note: For multi-tier installations, ensure the Simplex service and database are installed on the appropriate PCs/servers. Existing installations For an existing installation you will need to re-run the installer to add the Simplex options. To add the Simplex options to an existing installation 1. On the release media, navigate to \Installer\Sateon\ and run Sateon installer.msi. 2. On the first screen, press Next. SATEON 15 Issue 1.0

16 3. Choose Change. 4. In the tree structure, select the features to be installed. Ensure this includes the Simplex Database within SATEON Databases and the Simplex Service within SATEON Services. 5. Click Next. 6. Follow the instructions on the dialogs. Click Change to begin the installation, then when it is completed, click Finish. SATEON 16 Issue 1.0

17 What is installed The elements installed are as follows: The Sateon Simplex database. The database schema is created but not populated until communication is established with the Simplex panels. The SATEON Simplex service and associated executables. These are installed in the default location (C:\Program Files (x86)\grosvenor Technology Ltd\SATEON\ Services) unless another has been specified. Note: Although the Simplex service is normally started following installation, we recommend restarting the service following an upgrade or any change to the licenced features, such as updating the number of panels. This ensures that the service is aware of the licence changes. If necessary, you can manage it from the Control Panel > Administrative Tools > Services dialog. A log file called simplex.yyyymmdd.log is created in C:\Program Files (x86)\grosvenor Technology Ltd \SATEON\Services\logs when the service starts. Note: If you restart the Simplex service while initialisation is in progress, the point loading is interrupted, which may result in inaccurate information. If it is necessary to restart the service, you should reboot the Simplex panel first and then start the service to ensure the initialisation process is started. Licensing the Simplex panel interface The Simplex panel module is an optional, separately licensed Sateon feature. For a new installation you need to ensure that the licence includes support for the Simplex panels. If you have added Simplex panel support to an existing installation, you will need a updated licence file. You must ensure your licence covers the maximum number of Galaxy panels that you intend to support. SATEON 17 Issue 1.0

18 Note: If you do not have a valid licence file yet, contact Grosvenor Technical Support as soon as possible. See Technical support on page 6. Installing a licence Whether this is a new installation or an upgrade, you need to install a licence. To install a Sateon licence 1. Choose Systems Configuration > System Administration > Licensing to display details of the current licence. Note that if this is a new Sateon installation the Licensing page is displayed immediately after log-in as the licence file must be installed before you can access the system. 2. On the Systems Administration > Licensing page click the Add/Alter Licence button at the bottom of the page: The following dialog appears: SATEON 18 Issue 1.0

19 3. Do one of the following: If you have the encrypted licence data, copy the entire string from the source or document and paste it into the text box. If you have a licence in file format, ensure it is in an accessible location. Select Upload Licence. A file selection dialog appears; navigate to the appropriate file (with the.gtl file extension) and click Open. The new licence file is installed. Note: The filename is of the format <licencenumber><product><date>.gtl 4. Click Save. When the licence is successfully loaded, you will be prompted to log out. When you log back in, the main Sateon page appears. If you select System Configuration > System Administration > Licensing, details of the licence appear. At this point the licence is loaded but not validated. It will need to be validated within 30 days for SATEON to continue to work. Validating a licence For a new installation the licence needs to be validated within 30 days for Sateon to continue to work. Note: If you have upgraded an existing installation the licence will not need to be validated. To validate a licence 1. Select System Configuration > System Administration > Licensing to show details of the licence. If it is has not been validated the status will appear as ADDED (Not Validated) as follows: SATEON 19 Issue 1.0

20 2. Click Validate Licence button at the bottom of the page. A dialog will appear showing a validation code number: 3. Contact Grosvenor Technical Support (see Technical Support on page 6). You will need to provide your Licence ID number and the 16-digit Validation Code. 4. Technical Support will give you a 16-digit licence code. Enter it in the lower box (you can cut and paste it) and click Validate. The following dialog appears: SATEON 20 Issue 1.0

21 5. Click Finish. You will be logged out. When you log back in, select System Settings > System Administration > Licensing. The licence status will appear as Validated and will include Simplex Panel support: The maximum number of Simplex panels that the installation will support is indicated. Note: If only one panel is supported the value appears as On, rather than 1. If you attempt to connect more Simplex panels than the licence supports, the ones that exceed the maximum licensed number will be ignored. For example, if your licence supports two Simplex panels, you can configure and view the second controller but the third will be ignored. SATEON 21 Issue 1.0

22 Section 3 Configuring the Simplex panel interface This section explains how to set up both the Simplex panel and the Sateon system to enable communication. For details of setting up the Simplex panel on a network so it can communicate with the Sateon system, see Configuring the Simplex panel comms on page 23. For an explanation of the service setting that allows you to filter the Simplex points reported to Sateon, see Filtering the reported Simplex points on page 26. For information about setting up the Sateon system to communicate with the Simplex panel, see Configuring the information within Sateon on page 27. For details of problems that may affect communication, see Troubleshooting on page 29. SATEON 22 Issue 1.0

23 Configuring the Simplex panel comms To use the Sateon Simplex service over the IP network, you need to set up a Lantronix RS232 device as described below. You need to make the physical connections and then configure the device using the Lantronix DeviceInstaller software. Configuring the physical connections Carry out the following steps: 1. Connect an RS232 cable from the Simplex panel to the UDS1100 Lantronix device. 2. Connect the Lantronix device to the network. 3. Connect the power supply to the Lantronix device. 4. Ensure the LED indicators are as follows: Power should be steady green, indicating power applied. 10/100 MB Link should be steady green, indicating a valid network connection. 10/100 Activity should be blinking green, indicating network packets being transmitted and received. Status should be blinking green, indicating that the serial port is connected to the network. Configuring the Lantronix device Firstly you need to install the Lantronix DeviceInstaller software from the CD which comes with the device. Once installed, do the following: 1. Start up the DeviceInstaller application. 2. Navigate to the UDS1100 Lantronix device shown in the left hand pane of the main window. 3. Select the node showing the device s IP address. Make a note of this as it will be required when configuring a Simplex panel in Sateon. SATEON 23 Issue 1.0

24 4. On the right hand pane, select the Web Configuration tab at the top of the pane. The address of the Lantronix device should be shown at the top of the pane. Click the Go button to the right of the address. If asked for authentication details, leave these blank and click OK. The Lantronix configuration details are then displayed. 5. Select the Network page. SATEON 24 Issue 1.0

25 In the IP Configuration sections, select Use the following IP configuration and set the appropriate IP address details. Leave all other settings set to their defaults. Click OK at the bottom of the page. 6. Select the Serial Settings page and ensure the following settings are as below. Protocol RS232 Baud Rate 9600 Data Bits 8 Parity Even Stop Bits 1 Flow Control None Flush Input Buffer All set to Yes Flush Output Buffer All set to Yes Then click OK at the bottom of the page. 7. Select the Connection page. SATEON 25 Issue 1.0

26 Leave all settings set to their default but make a note of the Local Port setting as this will be used when configuring the Simplex panel within in Sateon. 8. Finally, click Apply Settings to submit the settings to the Lantronix device. Filtering the reported Simplex points Simplex point addresses are defined in the form Card Point Subpoint, where Card is a number in the range and the Point and Subpoint numbers are in the range By default, the Simplex service will read in all the points and store them in the Simplex database. Since there may be scenarios where not all Simplex points may be relevant to Sateon, you can restrict the points that are stored and displayed within Sateon. This is configured by means of a service setting. To filter the stored points 1. Select System Configuration > System Administration > Service Settings and locate the simplex.point.filter service setting: The setting defaults to [0-250]-[0-255]-[0-255] which stores all points. SATEON 26 Issue 1.0

27 2. To edit the setting, click on the value and overwrite it. For example, if you wanted to know about points with a Card number of 3 or 4, Point values from 0 to 50 and any Subpoint value, you could use the following filter: [3-4]-[0-50]-[0-255] 3. Multiple filters can be set up by separating them with the symbol. For example: [3-4]-[0-50]-[0-255] [5-8]-[20-60]-[0-2] 4. Restart the Simplex service. Note: Even though the service is storing a subset of points, when it initialises it must still process every point defined in the Simplex hardware. Each point takes approximately eight seconds to process, so this can take a very long time. If a point exists on the Simplex panel but has an address outside of the defined filter range, it will not be visible to Sateon. This could create a situation where the Simplex panel shows that there is an alarm condition but no alarms appear in Sateon. Configuring the information within Sateon Within the Sateon user interface you need to set up details of the Simplex panels and establish communication. For this you will need the following for each Simplex panel: For serial connections, the serial port used and the baud rate. For IP connections, the IP address of the Lantronix device and the local port value. The passcode used to access the panel: this must permit Level 4 remote access. Setting up a Simplex panel interface You can set up details of the Simplex panels by choosing the System Integration option on the main Access Control page: The main System Integration page appears. SATEON 27 Issue 1.0

28 To set up a new Simplex panel 1. Choose Access Control > System Integration. 2. Choose Simplex Panel; any existing panels are listed. 3. Click the Add button at the bottom of the page. A set of blank fields appears in the Selected option pane. 4. On the Basic tab, enter the following fields: Description Hostname Port Number Pass Code Identifying name of this Simplex panel. For an IP connection, this is the IP address of the connected Lantronix device, which must match the value shown within the DeviceInstaller software. See Configuring the Lantronix device on page 23. For a serial connection, this identifies the baud rate required by the serial port. For an IP connection, this must match the Local Port setting displayed on the Connection page of the DeviceInstaller. See Configuring the Lantronix device on page 23. This identifies a suitable passcode, previously configured on the Simplex panel, which will permit Level 4 access to the panel remotely. The passcode may comprise up to 10 digits. 5. Click Save. At this point, communication is established with the Simplex panel and details of the panel and point information from the Simplex panel are read and stored in the Sateon database. The time taken to load the point data depends on the number of points configured within the panel. SATEON 28 Issue 1.0

29 Troubleshooting Although once the Simplex interface is running it operates with a minimum of intervention, some issues can arise during the set up and configuration process. The initialisation period There some important things to be aware of during the initialisation period when point data is being sent from Simplex to Sateon. 1. The time taken to load the point data depends on the number of points configured within the panel. Even if you are only interested in storing a subset of points, the service must still interrogate every point defined in the Simplex hardware. Each point takes approximately eight seconds to process, so a system with 1000 points can take approximately 2 hours to load. This process cannot be stopped once it has started. 2. While data is being downloaded the panel s Connection State will be shown as Busy. When the process is complete this will change to Connected. 3. Details of the Simplex points will start to appear in the Control Centre as the configuration is loaded. You can also monitor the Simplex service log file while communication is established and the configuration is downloaded. 4. If a point is in an alarm state before it is read in from the panel, it will be displayed as needing acknowledgment. However, if a point has already been received and then goes into an alarm state, this change of state cannot be reported until the Simplex panel has stopped sending all the point data. This could be several hours after the alarm in the panel was first raised. 5. If the Simplex service is stopped at any point during the initial start-up phase or while the Update Points command is running, the Simplex hardware will need a minimum of a warm restart. This will stop the panel sending the point details. When the Simplex service is restarted, the panel will be in a state where it can start sending all the point details again. Failure to do this may result in some the points not being processed by the service. For these reasons, we strongly recommend that you set up the Simplex process at a suitable time and ensure it continues to completion. SATEON 29 Issue 1.0

30 Connection problems The panel s connection status can be viewed on the Devices tab in the Control Centre: When you select a Simplex panel in the Instances list, its current individually reported states are listed on the pane on the right. Therefore when the Simplex panel is first set up, and if any changes are made we advise that you check the Control Centre page to ensure connection is made correctly. If the incorrect port number is specified or if the panel is disconnected, Sateon will be unable to communicate with it. The Connection State will be returned as Disconnected: If this occurs, check the physical connections and the Lantronix configuration to ensure all components are configured correctly. Simplex panel not licensed If your current Sateon licence file does not support the Simplex module, you will be able to set up panels in the user interface, but no communication will be possible. For details of licensing, see Licensing the Simplex panel interface on page 17. If necessary, contact Grosvenor Technology for an updated licence (see Technical support on page 6). SATEON 30 Issue 1.0

31 Section 4 How Simplex panel events are reported This section explains how Simplex panel events are reported within Sateon. For a list of what events are reported from Simplex panels, see Simplex events reported in Sateon on page 32. For details of how to set up event reporting for Simplex events, see Setting up Simplex event reporting on page 33. SATEON 31 Issue 1.0

32 Simplex events reported in Sateon Various conditions that occur on the Simplex system, such as alarms and changes of state, are reported to the Sateon Event Service, and can be displayed within the Sateon Control Centre. The following tables list the events that can be raised from the Simplex interface at panel level and at point level. For more information, see Operation of the Simplex panel on page 9, and consult the Simplex documentation. Simplex Panel events Simplex Events that may be raised at Panel level are as follows: Sateon Event Name Panel Busy Panel Cleared Alarms Panel Cold Start Panel Has Alarms Invalid Command Panel Notification Panel Off Line Panel On Line Panel Warm Start Description Occurs when a long command is in progress, e.g. updating points. Previously raised alarms raised on the specified panel have been cleared. The specified panel has been started from a powered down state. At least one alarm has been raised on the specified panel. A command sent via the comms protocol was not recognised. Output of logging message. The specified panel has gone off line. The specified panel has returned to an online state. The specified panel has been rebooted without being powered down. Consult the Simplex documentation for full details of these. SATEON 32 Issue 1.0

33 Simplex Point events Each Simplex point s changes of state are reported as events to Sateon. Each state change message specifies the state being reported on, the current value and the acknowledge status of a specific point. For example, considering a Fire Alarm state, the following events can be raised: Fire Abnormal: The point s Fire Alarm state has changed to Abnormal. Fire Acknowledged: The point s Fire Alarm state has been acknowledged. Fire Needs Acknowledge: The point s Fire Alarm status needs to be acknowledged. Fire Normal: The point s Fire Alarm state has changed to Normal. The same events can be raised for Priority 2, Trouble, Supervisory and Disable Trouble states. Control states and Utility Monitor states report only On and Off events. See States reported on page 11, and for more information consult the Simplex documentation. Simplex event reporting Various conditions that occur within the Simplex panel and its attached devices can be reported to the Control Centre within the Sateon system. By default, a number of event groups, topics, event rules and incidents are included within the standing data. If required, additional event reporting can be configured. For example, you could set up Notifications to automatically send messages to certain groups or individuals when certain Simplex events occur, or configure Command Invokers to control system elements. For example, you could automatically change to Emergency System mode when a Simplex fire alarm is reported. A brief outline of the default data is given here; for full details of setting up event reporting, see the Sateon Event Configuration Guide. Event groups Event groups are used to group similar hardware items together, such as Simplex panels or points. By default the following event groups are included in Sateon standing data: All Simplex Panels includes all Simplex panels in the system. All Simplex Points includes all Simplex points in the system. Event topics An event topic is basically a label or tag that will be used to identify the events you are interested in. You can then use the event topics in various ways, enabling great flexibility and control over the way in which events are reported and used. SATEON 33 Issue 1.0

34 By default the following event topics are included in Sateon standing data: Simplex All Events used to tag all events raised from Simplex panels and points Simplex Alarms used to tag all alarms raised from all Simplex panels and points. Additional topics can be set up if required. Event rules Event Rules define the relationship between actual events, event groups and topics. Each rule defines: An Event Group which defines which system elements are reported on. A System Mode which defines the situation in which events are reported. A Time which defines when events are reported. By default the following Event Rules are included in Sateon standing data All Events for All Simplex Panels All Events for All Simplex Points Simplex Panel Alarm Simplex Control On Simplex Disable Trouble Simplex Fire Simplex Priority 2 Simplex Supervisory Simplex Trouble Simplex Utility Monitor On History Events for All Simplex Panels History Events for all Simplex Points Any of these can be amended as required, or new rules set up. Event profiles An event profile defines a specific view of events; it is used when selecting the events to view on Control Centre page. By default, Simplex events are included in the three Sateon default event profiles, Live View (All Events), Live View (Engineer Events) and Live View (Main Events). SATEON 34 Issue 1.0

35 Incidents An incident is a type of serious event that requires further investigation. Incidents are reported separately at the top of the Control Centre page, where they can be examined before being acknowledged and closed. By default, the Simplex Alarm Raised incident is included in the Sateon standing data, with a priority of 1. It reports the occurrence of any alarm raised on the Simplex panel. Point properties such as Utility Monitor and Control are defined but not configured to trigger as incidents as the On state could be a normal state. You can set up specific Simplex events such as Fire Abnormal to be classified as incidents. The incident definition can include instructions for specific actions to be carried out when the incident occurs. SATEON 35 Issue 1.0

36 Section 5 Viewing and managing Simplex panels from Sateon This section explains how to view information about configured Simplex panels and their associated points. For a summary of how Simplex panel information is displayed within Sateon, see Viewing configured Simplex interfaces on page 37. For details of viewing and managing information at panel level, see Monitoring and managing a Simplex panel on page 37. For details of viewing and managing information at point level, see Monitoring and managing a Simplex point on page 40. SATEON 36 Issue 1.0

37 Viewing configured Simplex interfaces You can view and manage the Simplex panels that are set up on your system using the Sateon Control Centre. The Control Centre allows you to see full details of the state of each panel, and the separate monitoring points within it. You can also control selected elements of the panel, for example acknowledging an alarm or resetting the panel. For more information about the Control Centre, see the Sateon Control Centre Guide. To view configured Simplex panels 1. Choose Control Centre. 2. Select the Devices tab. Under the Devices list, Simplex Panels and Simplex Points appear as available devices. Note: These will appear whether or not you have Simplex panels configured. 3. When you click on one of these, details of configured items are displayed under Instances: Monitoring and managing a Simplex panel At panel level you can view the overall alarm state, acknowledge abnormal conditions, reset the panel etc. Viewing Simplex panels It is possible to have multiple Simplex panels configured in the Sateon system. You can view the state of each panel, and where necessary manage the panel. SATEON 37 Issue 1.0

38 To view configured Simplex panels 1. Choose Control Centre. 2. Select the Devices tab. 3. Select Simplex Panel in the Devices list to view configured panels: Configured Simplex panels appear in the Instances list. If you have multiple panels, choose the appropriate one. Monitoring the status of a panel When you select a Simplex panel, its current individually reported states are listed on the pane on the right. The states and their possible values are as follows: Property Explanation Values Alarm State Connection State Indicates whether any alarms have been raised on the panel. Reports the connection status of the panel. Alarm No Alarm Connected Disconnected Busy No entry in the Condition column indicates that this particular status has not yet been reported (for example, because communication has not been established). Sending commands to the Simplex panel Buttons under the status list enable you to send commands to the selected Simplex panel. SATEON 38 Issue 1.0

39 When a command is sent to the Simplex panel, the command window will remain open until one of the following occurs: The command completes successfully. The command completes unsuccessfully. The command times out. You should not issue any further commands or stop the service while the command is in progress. Acknowledging an abnormal condition If an Alarm or Warning has been raised anywhere on the Simplex panel, you can acknowledge the abnormal situation by clicking the Acknowledge Next button: If multiple alarms or warnings have been raised, this affects the highest priority situation. Note: The Acknowledge Next command actually relates to a specific point, but the command is sent to the panel, and forwarded to the appropriate point. Updating point data If there have been changes in the Simplex configuration or if you have amended the simplex.point.filter service setting (see Filtering the reported Simplex points on page 26), you can request a download of data from all Simplex points by clicking the Update Points button. This requests full point information from the Simplex panel and updates the database with all requested point definitions. By default, this command is only available to members of the Administrator and Installer Sateon user groups. Note: The time taken to load the point data depends on the number of points configured within the panel. Even if you are only interested in storing a subset of points, the service must still interrogate every point defined in the Simplex hardware. Each point takes approximately eight seconds to process, so a system with 1000 points can take approximately 2 hours to load. You should not issue any further commands or stop the service until the process has completed. Silencing alarms To turn off all sounders on the Simplex panel, click the Alarm Silence button. This has the same effect as pressing the Alarm Silence button on the front of the Simplex fire panel. Resetting the panel You can reset the Simplex panel following an alarm condition by clicking the Panel Reset button. SATEON 39 Issue 1.0

40 All initiating devices are reset, and the panel is cleared of any alarm conditions. If an initiating device is still in alarm after the panel is reset, for example a smoke detector for continuing to sense smoke, or a manual pull station still in an activated position, another alarm will be initiated. A panel reset is often required to clear supervisory conditions, though it does not usually clear trouble conditions. Note that while the panel is in the process of resetting it will not respond to new commands for the duration of the reset. It may take up to thirty seconds before alarms are cleared. If the panel has active alarms it may not reset at all, so the abnormal alarms will not clear. Refreshing point status To request details of all abnormal points, click the Refresh Point State button. This updates the current status of all points that are in an On or Abnormal state. By default, this command is only available to members of the Administrator and Installer Sateon user groups. Monitoring and managing a Simplex point A point within the Simplex panel is any individual element of the system, such as a single smoke detector, a heat detector, a switch, a relay or any other element that can be monitored or managed separately. At point level you can view the state information particular to that point, and acknowledge any specific condition. Viewing Simplex points You can view the state of each point, and where necessary acknowledge alarms and warnings. Note that the information displayed reflects the information that is sent directly from the Simplex panel, which cannot be changed within Sateon. To view configured Simplex points 1. Choose Control Centre. 2. Choose the Devices tab 3. Select Simplex Point in the Devices list to view configured points, for example: SATEON 40 Issue 1.0

41 All points are listed under Instances. When a particular point is selected, its various states appear on the panel on the right. Note: The names of points are sent directly from the Simplex panel, and cannot be changed within Sateon. The filter option at the bottom of the page allows you to locate specific points and filter the display. Monitoring the status of a point When you select a point, its current states appear on the right. Details are as follows, although note that the information varies depending on the type of point: State Explanation Values Alarm % Control State Count Disable Trouble Acknowledgement State The percentage of a value (e.g. smoke on a smoke detector) that the device currently senses. Indicates whether the Control option for this point is turned on. The number of units of a value (e.g. smoke on a smoke detector) that the device currently detects. Indicates whether a Disable Trouble has occurred and needs to be acknowledged. Numeric value indicating percentage On Off Numeric value Acknowledged Needs Acknowledgment SATEON 41 Issue 1.0

42 State Explanation Values Disable Trouble State Fire Acknowledgement State Fire State Peak Alarm % Peak Count Peak Smoke Level Priority 2 Acknowledgement State Priority 2 State Smoke Level Supervisory Acknowledgement State Supervisory State Indicates the current value of the Disable Trouble state. Indicates whether a Fire Alarm has occurred and needs to be acknowledged Indicates the current value of the Fire Alarm state. The highest percentage of the Alarm % value that the device has detected in the past The highest Count value that the device has detected in the past The highest value of Smoke Level that the device has detected in the past. Indicates whether a Priority 2 Alarm has occurred and needs to be acknowledged. Indicates the current value of the Priority 2 Alarm state. The number of units of a value (for example, smoke on a smoke detector) that the device currently senses. Indicates whether a Supervisory Warning has occurred and needs to be acknowledged. Indicates the current value of the Supervisory Warning state. Normal Abnormal Acknowledged Needs Acknowledgment Normal Abnormal Numeric value indicating percentage Numeric Value Numeric Value Acknowledged Needs Acknowledgment Normal Abnormal Numeric Value Acknowledged Needs Acknowledgment Normal Abnormal SATEON 42 Issue 1.0

43 State Explanation Values Trouble Acknowledgement State Trouble State Trouble Threshold Utility Monitor State Indicates whether a Trouble Warning has occurred and needs to be acknowledged Indicates the current value of the Trouble state. The value that the device needs to cause the display of a trouble message. Indicates whether the Utility Monitor for this point is turned on. Acknowledged Needs Acknowledgment Normal Abnormal Numeric value On Off Values do not appear if they are not relevant to the type of point or if this particular status has not yet been reported. Acknowledging alarms or warnings If a state needs to be acknowledged, select the appropriate point (in the Needs Acknowledgement state) and click the relevant button: Acknowledging the condition will record the time and date at which you observed the presence of an alarm, trouble, or supervisory condition. Data related to that condition is displayed on the Simplex front panel. When a command is sent to the Simplex panel, the command window will remain open until one of the following occurs: The command completes successfully The command completes unsuccessfully The command times out. You should not issue any further commands or stop the service while the command is in progress. SATEON 43 Issue 1.0

44

45 Glossary of terms This glossary defines Sateon terms used in this guide, plus some Simplex-specific terminology. A Access Control Module The access control module in Sateon allows you to set up and maintain the access control system, including the management of personnel, tokens, devices, access groups, and so on. Acknowledge Abnormal states reported by the Simplex panel (alarm, trouble or supervisory) need to be acknowledged. You can acknowledge abnormal states from the Sateon user interface. Acknowledging the condition will record the time and date at which you observed the condition. Alarm The most serious incidents reported on the Simplex panel are Alarm conditions, indicating the possibility of fire danger. Alarm conditions are indicated on the panel by a flashing red LED, accompanied by sounders, and so on. C Command Invoker The Command Invoker tool lets you trigger a system action automatically when a certain event occurs. For example, when certain Simplex events occur, doors could be unlocked, outputs triggered, system modes changed and so on. SATEON 45 Issue 1.0

46 Control Centre Module The Control Centre module allows you to view events and incidents occurring throughout the Sateon system and to monitor devices, areas and personnel. It forms part of the core package. Control State If a Simplex point is reported as in the control state it can be managed from the panel. This is applicable to certain points only, such as relays, signals etc. Acknowledgement is not applicable to these state changes. Core Package The basic Sateon licensed package, without any optional modules. The core package includes the Access Control, Control Centre, Reports, Event Configuration and System Configuration modules. D Disabled Trouble If a Simplex point is disabled, a Disabled Trouble condition occurs on that point as a reminder that the point is disabled. When the point is enabled again, the trouble clears. E Event An event is a real-time occurrence of something happening within the Sateon system or an external device such as the Simplex fire panel. Events are reported via the Control Centre module. Event Configuration Module The Event Configuration module allows you to configure the way in which events are displayed, reported and used in the Sateon system. It forms part of the core package. Event Group An Event Group is an association of system elements of the same type that are associated together for the purposes of reporting events. For example, you could have a group called Simplex Panels, containing Simplex panels in your system. Event Profile An event profile defines a specific set of events, identified by one or more event topics. It is used when selecting the events to view on the Control Centre page. As different users in different circumstances may need to view different sets of events, various event profiles can be set up. Some event profiles are provided by default; you can amend these or add to them. SATEON 46 Issue 1.0

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