CLEAN ROOM SOLUTIONS SECURITY AND COMMUNICATION. Communication for challenging environments

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1 SECURITY AND COMMUNICATION CLEAN ROOM SOLUTIONS Communication for challenging environments Pharmaceutical Industry / Semiconductor Manufacturing / Medical Facilities and Laboratories

2 Efficiency and Productivity Occupational Safety and Health Access and Security SECURITY AND COMMUNICATION

3 Clean Room Solutions Clear, targeted and effective Our engineers and product development specialists are fully committed to improving workplace communication for our customers, helping them to boost their profit through efficient workflows and enabling them to resolve problems without delay. For more than 40 years companies have been benefiting from what we do best. In industrial corporations and facilities employees must be able to rely on high-quality communication, thoroughly reliable alerts, video support and control systems solutions that are designed to withstand extreme ambient conditions while meeting stringent norms and requirements. Obviously, it makes a big difference whether a communication system is used in the chemical or pharmaceutical industry, in semiconductor manufacturing, in industrial production or in logistics. Special challenges require special solutions. At Commend, we spend a lot of effort developing new products and systems, and we take great care to verify every underlying concept before allowing a product to advance to production. This is because we know there is a lot at stake. In fact, can there be anything as important as personal security, the main precondition for health and life? This may sound dramatic, but it s true. In designing our products we also keep economic efficiency in mind: how can our solutions help to optimise processes? After all, cost efficiency is a crucial requirement for any Commend system. Pharmaceutical Industry Manufacturers of pharmaceutical products help to save lives and cure diseases. The security and clean room standards in their laboratories and production facilities are extremely high and are governed by extensive technical requirements. While this is understandable, it also makes on-site communication difficult. Commend develops technically advanced communication solutions and special equipment to meet the specific requirements of pharmaceutical working environments. Medical Facilities and Laboratories As in the pharmaceutical industry, good team communication is a crucial success factor here as well if not the only one. Accidents will happen, and when they do, Commend emergency communication solutions are at hand to summon instant help. They help Control Desk staff at the other end of the line to respond professionally to various situations. Semiconductor Manufacturing Production lines in clean rooms, laboratories, warehouses or distribution centers efficiency is a top priority everywhere, and smooth workflows are crucial for keeping things going. Commend provides integrated communication equipment that is designed to keep downtimes and set-up times to a minimum.

4 Enabling optimised team communication while boosting efficiency and productivity Clear, easily intelligible communication is essential in industrial environments. Keeping in touch with team members in remote locations and coordinating workflows quickly is just as important. It saves time and time, of course, is money! From Intercom stations and smartphone apps to loudspeakers, from integrated radio and telephony to optimised speech intelligibility with background noise suppression: Commend communication solutions are designed to simplify and speed up everyday work. Supporting employees in their working area Smooth workflows Uniform communication platform Less production wastage Fewer and shorter downtimes Enabling fast response and action in every situation Optimising staff resources Pedestrian airlock with access control Clean room laboratories Warehouses Clean room work areas Material airlocks Gowning rooms Control Centre Manufacturing areas in clean rooms

5 Cleanroom Station wall-mounted Central Overview and Control Door & Access Control Stations Cleanroom Station with desktop-kit Wallmount Stations Communication / Emergency Calls in Clean Rooms Incident Reaction and Emergency Operation Access Control Desktop Stations PBX-System Call Forwarding, PSTN Apps for Mobile Phones and Tablets Communication in Office Area, Warehouse,... Mobile Communication ONE Platform Integration of 3rd party systems (CCTV, BMS,...) PA, Alarms, Announcements, People Search,... Lift Emergency Call Amplifiers and Cleanroom Loudspeakers IP-PA Loudspeakers Monitoring Inputs Controlling Outputs Modules Mobile Radio Networking Multiple building sites and branch offices can be networked and managed from a central point of control. Connecting all areas Clean rooms are sealed-off areas in a company, but they must not become isolated. Commend solutions help to ensure they remain connected to the outside world. From the warehouse to the office, everyone is able to communicate and exchange essential information and instructions. Companies can benefit from Commend solutions in a number of ways. Intercom stations at barriers/entrance/ exit points Door Intercom stations for entrance points to welcome visitors Access control for security critical areas Lift Emergency Call Stations that comply with legal requirements and much more

6 INSTANT CONNECTIONS Much faster than any other system (e.g., telephones) KEEP IN TOUCH WITH YOUR ENTIRE TEAM No insular solutions PERFECT SPEECH INTELLIGIBILITY Designed for EN ISO Part 5 HANDSFREE COMMUNICATION No need to interrupt your work e.g., you can keep talking with Control Desk staff while performing research tests ALWAYS AVAILABLE Automatic function self-monitoring for all system components (loudspeakers, microphones, lines, etc.) 16 khz CONFERENCES Prompt team coordination means better collaboration handsfree with OpenDuplex, Simplex, pre-defined subscribers GROUP/ALL CALLS Get in touch with specific persons, individual teams or everyone on the premises. Visual and acoustic signals urge employees to stop their conversations and noisy activities to concentrate on the subsequent announcement. PERFECT SPEECH QUALITY Background Noise Suppression, Intelligent Volume Control (IVC) and 16 khz Audio Quality (covers entire human voice sound spectrum) STAINLESS STEEL FRAME Version for retrofitting, with special stainless steel frame for sealing, e.g., with medical silicone. DESKTOP KIT Enables use of Intercom Stations on desktops in work areas CONNECTION POSSIBILITIES Inputs can be used for connecting sensors, push-buttons or foot switches (for initiating calls); outputs can be used for controlling doors, signal lights, etc. FACTS Closed-sealed membrane surface IP 66 protection rated Versions with TFT or LCD display Version conforming to IEC (2nd Edition) with anti-bacterial sealing membrane IP (IoIP/SIP) and digital 2-wire versions Stations can be flush-mounted (e.g., on wall panels) or surface-mounted Desktop Kit for use in work areas MATERIALS, MEMBRANE AND DISPLAYS ARE DESIGNED TO WITHSTAND STRONG CLEANING FLUIDS The devices have been tested on-site at pharmaceutical companies and hospitals using disinfectants and cold sterilisation liquids, such as Biguacid-S, Spor-Klenz, Antiseptica-Kombi, Descogen Liquid, mikrozid AF liquid, and others.

7 IP INTERCOM STATIONS FOR CLEAN ROOMS DIGITAL INTERCOM STATIONS FOR CLEAN ROOMS Item WS 810F I WS 800F I SIP-WS 800F SIP-WS 800F MD WS 810F D WS 800F D WS 800F D MD Keypad Rear-illuminated full keypad Display 3.5 TFT colour display LCD graphic display, pixels 3.5 TFT colour display LCD graphic display, pixels Special features Antiseptic sealing membrane Conforms to IEC (2nd Edition); antiseptic sealing membrane Front panel Polycarbonate with fully membrane-sealed surface, cleaner and disinfectant resistant IP rating IP 66 Inputs 3 inputs for floating contacts Outputs 2 relay outputs (switching contacts) Line-out Connection port for loudspeaker modules and external loudspeakers Microphone Omnidirectional electret microphone, supports up to 7 m speaking distance Loudspeakers 2 8 Ω loudspeaker, max. sensitivity 99 db Speech quality 16 khz ehd Voice, OpenDuplex, extra high volume capacity thanks to built-in Class D 7 khz HD Voice, OpenDuplex, extra high volume capacity thanks to built-in Class D 16 khz ehd Voice, OpenDuplex, extra high volume capacity thanks to built-in Class D amplifier amplifier amplifier IP Protocol IoIP, UDP/IP, IPv4, DHCP, SNMP, RTP SIP, IPv6, IPv4, TCP, UDP, HTTP, RTP, RTCP, DHCP, SNMPv2, STUN Cable connections min. Cat. 5 star-shaped layout; 2-wire; stranded Ethernet 2 10/100 MBit/s (Full/Half Duplex) Power supply VAC / VDC or PoE VAC / VDC or PoE 24 VDC ± 2 V, 500 ma or PoE VAC / VDC or PoE VAC / VDC 24 VDC PoE = Power over Ethernet IEEE 802.3af standard; terminal device power consumption: Class 0 (0.44 W W) Operating temperature 20 C to +60 C ( 4 F to 140 F) Additional installation material Flush-Mount Kit WSFB 50P, Surface-Mount Kit WSSH 50P, Desktop Kit WSDK 50P Extension options Loudspeaker Modules WSLM 56F, WSLM 52F, Handset Module WSHS 50P Dimensions Flush-mounted with WSFB 50P E 165 H 280 D 13 mm; surface-mounted with WSSH 50P W 165 H 280 D 51 mm

8 Making work areas safer Intercom systems by Commend help to improve occupational safety. Clear, easily intelligible communication prevents misunderstandings and helps to avoid accidents. In case of an emergency, users can call for help quickly and easily with the nearest Intercom station or a mobile device. This helps to ensure personal safety for employees. Loud and clear, even in noisy environments: the speech quality provided by Commend systems is exceptionally high to ensure optimum acoustic clarity. Seeing is believing: Visualisation-based solutions with floor plans and video displays help staff to stay on top of things, allowing them to quickly trace the source of alarm calls and prevent false alarms. Connections to internal as well as external help and rescue forces can be set up at a moment s notice. After all, there is a lot at stake in an emergency, as any (further) mistake might have fatal consequences. Avoiding accidents through enhanced communication Giving your employees a greater feeling of safety Clear instructions, clear communication Fewer and shorter downtimes Responding to emergencies quickly and correctly Lone worker functions Incident Response System Helps to limit the negative effects of accidents Lone worker functions Outside core times, when there are only a few individual employees in the laboratories or clean rooms, they are supported by lone worker functions. One of them is Audio Monitoring, where Intercom stations keep monitoring the sound level in these rooms. Unusual acoustic events or someone calling for help will exceed a specific threshold value and set off an automatic emergency call to the Control Centre. Another safety enhancing feature consists in requiring employees to enter a code at specific time intervals. Failing to do so automatically triggers a call to staff at the Control Centre, who can then sort out the situation.

9 Incident Response Plan (IRP) Instant emergency response Disruptions or emergencies ranging from harmless to life-threatening in industrial environments, there is danger lurking everywhere. Whether it s caused by human error or a technical fault, an emergency requires instant, professional help, as every second counts. Communication systems by Commend raise alarms and provide an overview of the situation. They initiate essential processes, support the Control Centre supervisor and establish communication connections to internal and external emergency services. PREVENTION Clear, easy communication without misunderstandings helps to prevent accidents. ALARMS SAVING TIME Emergency calls can be made quickly and easily using Intercom stations, pushbuttons or mobile devices, either manually or automatically (e.g., via sensors). VERIFICATION RESPONDING QUICKLY Control Room operators can keep an eye on things, thanks to on-screen visualisations and video displays. Alarms can be verified via voice communication to eliminate costly false alarms. RESPONSE / DEESCALATION RESPONDING CORRECTLY Instant connections to internal and external intervention and rescue services for exchanging essential information. ACTION PLAN HELPS TO REDUCE STRESS The solution supports Control Centre staff in following action plans designed for dealing with the particular scenario. This helps them to follow the correct response procedures while reducing their stress level. ACTION SEQUENCE TAILORED TO THE SCENARIO The system can perform a series of automatic actions in a pre-defined sequence. Announcements using pre-recorded messages for various Public Address zones (if required, with different messages for individual zones) Activation of visual and acoustic alarms Control of subsections such as doors, barrier gates or lighting AFTERCARE AND PREVENTION ANALYSIS AND EVALUATION OF EXISTING ACTION CONCEPTS The Commend system can create a seamless log documenting each event. If required, it can also record all calls, including the corresponding video streams. This enables a detailed analysis and an impartial review of the course of events. It is immediately obvious what has happened, who responded and how fast. Based on this information, existing incident response plans can be developed further to include preventive measures for the future. In the event of a worst-case scenario where people are injured, the official investigators will verify if everything humanly possible has been done to avert danger and to minimise damage. With the Commend solution, operators can document that they have taken the correct measures and that an adequate risk management is in place. Technical risk management EN The new EN standard calls for a technical Risk Manager to determine the required security level and for the solution to be implemented accordingly. This determines how the technical equipment will support the firm or institution in managing a dangerous situation or emergency. It is therefore essential that definitive requirements and protection goals are specified right at the beginning of each planning stage. Deciding early on which features are needed will help to limit the costs to what is technically necessary, and it will ensure that existing technical systems can be incorporated into future concepts. Once the technical equipment has been selected, it has to be integrated into the organisational processes. A risk manager has achieved his/her main objective only if all crisis-specific processes improve in a crisis scenario.

10 Your assistant for overviews and control Hearing, seeing and responding correctly at the Control Desk. The Control Desk is the first point of contact, the (security) centre where all lines converge. It is the main point of coordination, monitoring and supervision. Fortunately, your staff won t have to rely on their ears alone. Commend s visualisation-based solutions with on-screen floor plans and video displays allow them to assess the situation quickly and accurately. In case of an emergency help call, the Commend Incident Response System is standing by to assist staff in taking the necessary steps. If required, they can do so by following a pre-set action plan, with several actions being fully automatable. Visualisation ComWIN Video integration ComVIDEO Logging ComREPORT Audio recording ComREC Time-scheduled planning and control ComSCHEDULE Plans, icons and buttons Plans of buildings and building sections are shown as 3-D/2-D visualisations. Icons represent the various system components. Buttons provide instant access to functions for call initiation, announcements, video display, etc. Incident locations can easily be marked and identified on floor plans using freely placeable icons. Also, maps and plans relevant to individual incidents can be brought up automatically to support the operator in dealing with the most urgent event first. Video Automatic display of single or multiple video sources to complement voice calls Plan Navigator Announcements and Public Address Select specific zones for individual announcements and the playback of pre-recorded audio messages. Dynamic announcements at a click of the mouse allows you to link to pre-recorded voice messages for individual situations. Scheduling announcements for playback at specific times. System logs and reports All system events are logged for further processing. Whether at their desk or on the go, users can easily monitor, filter and analyse system events and transaction data on the Intercom system in real time. Control Desk for staff on the go Thanks to the Web Client, there is no need to configure device software locally. Using a notebook or tablet and a browser, you can access all the required data in a flash. This way, you can answer calls without delay, forward them as necessary, add live video connections to audio calls, and control third-party equipment such as door actuators or barrier gates.

11 Duetto Flexible and versatile Duetto supports users in handling calls and gives them instant access to all functions. Incoming calls are complemented by live video and CCTV images. Integrated video camera Custom configurable user interface With the web interface you can easily arrange and adjust the user interface to support you in your everyday work. Custom configure your own GUI layout, place direct dialling buttons where you need them, and put all your frequently used functions at your fingertips. Smart and compact Touch screen for fast access to features and functions (making calls, Public Address, controls) Optional handset Connection port for a headset IP (IoIP / SIP) FLEXIBLE CALL FORWARDING CONTROL DESK EE 900 CONTROL DESK EE 380 CONTROL DESK CONDUCTOR In case the Central Control Station is unattended or unavailable, incoming calls are forwarded automatically in a pre-defined order of priority (Intercom stations, telephones, mobile devices). Calls can also be forwarded to several recipients simultaneously to ensure they are answered as quickly as possible. Compact design Optional handset Versions with gooseneck microphone IP (IoIP ) Modular design Intercom base unit can be enhanced with an add-on gooseneck microphone, handset, additional loudspeaker, and up to four direct dialling modules. Direct dialling modules with multi-functional LEDs for status indication Digital 2-Wire Modular design Intercom base unit can be enhanced with an add-on gooseneck microphone, handset and up to three direct dialling modules. Direct dialling modules with multi-functional LEDs for status indication TFT video display IP (IoIP )

12 Keeping in touch with your team Integrated mobile solutions for improved efficiency and security MOBILE AND ALWAYS CONNECTED Communication that reaches into clean rooms without disturbing their integrity No need for cable connections MOBILE AND SECURE WHILE ON THE GO Responding without delay in critical situations Placing instant emergency calls from any location Intercom Client Android Calls to Intercom stations Keypad for number dialling and direct dialling buttons Direct connections to internal and external emergency services with direct dialling buttons Calls to mobile and landline networks Conferences Joining conversations quickly and setting up conference calls Individual announcements via Public Address, including zone selection Announcements based on pre-recorded voice messages Subsection control Output control signal (e.g., for door actuators) Integration of mobile radio Calls to and from Intercom Stations Support of DMR, TETRA and Analogue-FM radio standards Calls to subscribers in remote radio networks

13 Information that s loud, clear and well received Public Address Solutions for buildings and open spaces Commend Public Address solutions enable the reliable, targeted communication of information to employees, from issuing production-specific instructions to providing security advice or paging specific persons. In an emergency, Public Address serves as means of issuing alarms, and in extreme cases it helps to support evacuation procedures. To ensure the safety and timely alerting of employees, critical information must reach all intended recipients loud and clear. 16 khz ANNOUNCEMENTS INDIVIDUAL, AUTOMATIC OR BOTH In addition to live announcements, pre-recorded announcements can be played back at the push of a button. Within the Commend Studio application environment, individual voice message clips can be combined played back as a sequence. TARGETED PLAYBACK The target areas for Public Address playback can be sectioned into zones, which can be selected individually at the push of a button or combined as needed for specific announcements. In Studio, these zones are marked out on the floor plans and can be selected and combined with the mouse or a touch gesture. CRYSTAL CLEAR AUDIO QUALITY Superior speech intelligibility, extra high volume capacity, 16 khz ehd Voice and smart functions such as IVC (Intelligent Volume Control) make Commend Public Address Solutions stand out from the crowd. Clean rooms Clean Room Stations 118 db IP 66 IP Horn Loudspeakers 101 db IP Projector Loudspeaker IP NETWORK Amplifier 105 db IP Ceiling-Fitted Loudspeaker Clean Room Loudspeakers RELIABLE AVAILABILITY thanks to automatic end-to-end line monitoring SERIES AFLS IP-BASED LOUDSPEAKERS AMPLIFIER AF 250 Extra high volume capacity, Intelligent Volume Control and brilliant speech quality thanks to built-in 10 Watt Class-D amplifier (no secondary amplifier required) Direct call and call response function via integrated microphone Direct connection to IP network (IoIP /SIP) power supply via PoE Built-in inputs/outputs, e. g. for monitoring and controlling third-party systems/devices and triggering custom configurable actions Each loudspeaker can be addressed and configured individually 250 W output power with high-efficiency Class-D amplifier 70 V/100 V Audio output, loudspeaker line self-monitoring Integrated inputs and outputs Microphone input for functions such as IVC (Intelligent Volume Control), two-way communication, Audio Monitoring, etc. Loudspeaker line self-monitoring between amplifier and Intercom Server

14 Controlling access and protecting assets Commend system solutions have many additional talents: They enable access control and management, for example. Unauthorised persons are kept off the premises, which reduces the danger of industrial espionage, theft and vandalism. Welcome! Greet you guests and customers with automatic welcome messages in perfect speech quality. Strong protection The Intercom stations are resistant against vandalism and manipulation. To make this possible, the devices feature a front plate made from 3 mm stainless steel (V2-A), a poke protection mechanism, special tamper-proof screws, and tamper contacts. Prevents unauthorised access Access management and control Protection for employees and assets Combined Intercom and video surveillance Helps to defeat industrial espionage, theft and vandalism Silent alarm Supports security staff Perimeter protection Solutions for perimeter protection Reliable all-round protection is essential when it comes to securing sensitive outdoor areas. Commend s IP-based Public Address systems for security communication provide intelligent interaction, enabling staff to respond proactively to on-site incidents. Autonomous warning system If a person approaches the secured premises, a self-sustained, sensor-driven IP Loudspeaker issues a pre-recorded voice message. Automatic warning announcements, lights, video Sensor-controlled IP Loudspeakers can also trigger automatic action sequences, e.g., turning on the lights, placing a call to the Control Desk and activating a CCTV camera. Incident localisation and proactive intervention The Control Desk operator receives a call and is shown the appropriate site plan and live video stream on-screen. Using his/her Intercom station, he/she can talk to the person at the site directly to resolve the situation proactively.

15 Smart systems work together Interface to Success Where security and communication systems are concerned, it is essential for the many different components to work together smoothly. A constant exchange of data, video and audio streams allows these systems to utilise their full potential and enable perfectly integrated solutions in order to maximise their benefit to users. Certified and supported interfaces Commend Intercom systems support standards such as OPC, SIP and TETRA, DMR, Modbus, KNX, SNMP and others, offering a variety of existing, well-tested interfaces to third-party systems. Video Audio Public Address PAGA Building Management Modbus / KNX VoIP/SIP Servers VoIP/SIP Telephones Analogue Telephones Mobile Telephones Public Telephone Networks Input Monitoring and Output Controlling Access management for barriers and doors Digital and analogue radio systems Warning beacons, display panels and visual alarms Sensors SDK Flexible interfaces and other third-party systems SIP-PBX compatibility Digium Cisco AVM Alcatel Mitel Siemens Kamailio Innovaphone Unify 3CX Starface Aastra Elmeg Avaya FreeSWITCH Customised interfaces Audio, data and video interfaces can be implemented easily to suit individual requirements. Options range from simple signal contacts for control and messaging to the full integration of third-party systems. TECHNOLOGY PARTNERS Competence in Video Security All product and company names mentioned in this document are trademarks or registered trademarks of their respective owners.

16 Projects Austria Pharmaceutical Production and Access Solution // Germany Pharmaceutical Production (highest clean room standard) and Access Control Solution for Semiconductor Manufacturing Facilities // Poland Laboratories // Switzerland Access and Security Solutions // USA Clean Room communication, Laboratories, Access and Security Solutions // Hospitals Worldwide Operating Theatres, Laboratories, etc. Secure communication systems by Commend Can you imagine a system that millions of people rely on every day, where every word has to count? This is the world of Commend! Secure, reliable communication is our passion. As a global market leader with more than 40 years of experience in speech transmission, we provide not just Intercom and video connections with interfaces to third-party systems, we also provide products that open up new possibilities for integrated solutions. Commend is the preferred choice for hands-free voice communication systems all over the world. Project consulting for tailored solutions Long-term customer and supplier relationships Short delivery times, even for large-scale systems Superior Commend quality means long product lifecycles Quality tested. Reliable. Well-designed. COMMEND products are developed and manufactured by Commend International in Salzburg, Austria. Our development and manufacturing processes are certified in accordance with EN ISO 9001:2008. Technical details are provided for descriptive purposes only and do not constitute a legally binding guarantee of product properties. IoIP, OpenDuplex and Commend are trademarks registered by Commend International GmbH. All other brands and product names are trademarks or registered trademarks of their respective owners and are not explicitly marked as such in the text. SF-Cleanrooms-V