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Evan Copeland
5 years ago
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1 Health Care

2 Emergency & Medical Services Nurse Call Heart Alarm Emergency Hotline Skill Based Mobilization Emergency Conference Bed Transportation MobiCall Health Care

3 Security & Infrastructure MobiCall Health Care Fire Alarm Integration BMS Integration Rapid Response System Gateway to mobiles Infrastructure Supervision Evacuation Solution Emergency Call, Staff Protection

4 Nurse Call Integration of an existing nurse call system. Nurse call to Dect/WIFI. If the nurse is not able to take care of the patient, MobiCall starts the escalation to another nurse group or to the supervisor. Patient Room122/1 Nurses in Area responsible

5 Nurse Call Patient Room122/1 Bed 122/1 << Press 3 to confirm the Nurse Call...>> 3 Escalation after 30 sec 2 nd Floor Escalation after 60 sec Supervisor

6 Nurse Call << Press 5 to start the conference...>> Bed 122/1 CONFERENCE 5 Patient Room122/1

7 Health Care Solutions for Smartphones different acoustic signaling 2way communication

On demand login and logout can be done via web interface from

8 Nurse Call Shift Management MobiCall integrates shift plans as well as calendar plans for public holidays. On demand login and logout can be done via web interface from a supervisor or via phone from the extensions. << To login press 1...>> Nurse

and connects with first nurse pressing key 5.

9 Medical Alarms Nurse Call / Heart Alarm / Reanimation / Dement Protection / Supervision to Dect, WiFi, GSM, 3G Starts nurse call and connects with first nurse pressing key 5. OR OR Starts alarm call to doctors, anesthetists,... HEARTBEAT Starts bathroom call to nurses.

10 MobiCall & My IC Phone Alarmmanagement und Visualization MobiCall offers innovative Security and Service Solutions on the My IC Phone. Customer specific integrations offer interactive and comfortable applications.

11 MobiCall My IC Phone Hospitals Room Control and Service Easy service integration Control lighting, blinds, temperature Hospitality Services (e.g. order coffee)

12 Solution for Smartphones Multi-Language Applications for Emergeny, Messaging, Task Management, Maintenance

MobiCall 3G Product Line MobiCall 3G Client: The 3G client is available for all common platforms such as ios (iphone, ipad), Android and BlackBerry.

The monitored connection to the 3G gateway ensures that alarms are also processed in offline mode (e.g. SMS, calls) MobiCall 3G Server: The reliable and professional alarm event management for convergent solutions in the area of security, telecommunications and IT.

13 MobiCall 3G Product Line MobiCall 3G Client: The 3G client is available for all common platforms such as ios (iphone, ipad), Android and BlackBerry. It features intuitive handling and clearly structured user interfaces with evident symbols. The clients support WiFi and 3G connections. The monitored connection to the 3G gateway ensures that alarms are also processed in offline mode (e.g. SMS, calls) MobiCall 3G Server: The reliable and professional alarm event management for convergent solutions in the area of security, telecommunications and IT. The intelligent alarm database analyses incoming alarms and information provided by third-party systems and initiates the required alarm measures. To ensure that these are available on the 3G clients, a monitored connection to the 3G gateway is established. MobiCall 3G Gateway: The MobiCall 3G gateway allows secure and reliable communication towards mobile terminals (3G clients). Alarms from the 3G server are forwarded to telephones; at the same time, the clients may also launch alarm scenarios directly. Furthermore, a wide range of additional features for smartphones such as video alarming are offered.

Feature List: - Alarms over 3G - Alarms over WiFi - Offline mode over GSM * - Alarm over push service ** Solution for Smartphones -

Client identification - Launch alarms and tasks with individual texts and images directly from the mobile client * - Receive alarms

Lone worker monitoring * - Panic button alarm - GPS localisation * - Video telephony * - Alarm history with detailed status update log

monitoring - Fire, intrusion, technical and IT alarms - Alarm notification through loudspeakers * - Multi-lingual user interfaces -

14 Feature List: - Alarms over 3G - Alarms over WiFi - Offline mode over GSM * - Alarm over push service ** Solution for Smartphones - Easy configuration - Intuitive user interface - Task management (start, stop, pause, done) - Numerous confirmation possibilities - Client identification - Launch alarms and tasks with individual texts and images directly from the mobile client * - Receive alarms with images - Receive alarms with videos * - Receive alarms with attachments * - Send images to server - Send videos to server * - Lone worker monitoring * - Panic button alarm - GPS localisation * - Video telephony * - Alarm history with detailed status update log - Launch calls form internal and external numbers - Start conferences with up to 120 participants - Contact, relay and sensor monitoring - Fire, intrusion, technical and IT alarms - Alarm notification through loudspeakers * - Multi-lingual user interfaces - Different ring tones for 5 alarm priority levels * Depending on OS version and terminal device ** Blackberry BES/BIS or Apple Push Notification Service only

Messaging Solution Alarms can be launched from any phone or MobiCall Server. For security sensible tasks authentification (password or caller white list) can be enabled.

15 Messaging Solution Alarms can be launched from any phone or MobiCall Server. For security sensible tasks authentification (password or caller white list) can be enabled. MobiCall includes messaging of predefined text & voice messages or dynamic recorded voice messages. Message Caller Team - Call from Operator - Please enter your personal ID and password to launch broadcast to group. Confirmed. Please record your dynamic voice message now.

Skill Based Mobilisation Skill based search is the most effective way to mobilize personal resources in emergency cases. A group of persons gets called at the same time.

optional: VOICE RECORDING GSM GSM <<This is an emergency alarm. Please come to area 2B.

16 Skill Based Mobilisation Skill based search is the most effective way to mobilize personal resources in emergency cases. A group of persons gets called at the same time. Confirmation makes sure that the requested number of persons will come. Confirmation can also be used to communicate estimated arrival time. optional: VOICE RECORDING GSM GSM <<This is an emergency alarm. Please come to area 2B. To confirm press 3 >> GSM GROUP of SURGEONS OR WEB INTERFACE PHONE - MOBILIZATION REQUEST GROUP of DOCTORS GROUP of NURSES <<This is an emergency alarm. Please come to area 2B. If you can be there within the next 5 minutes press 1. If you can be there within the next 15 minutes press 2. If you can be there within the next 30 min press 3.>> 1 x SURGEON 1 X DOCTOR 3 x NURSE

17 Skill Based Mobilisation Real-time view Integrate shift plans

Emergency Calls Mobicall will pick up the call immediately (e.g.999) and forward it to responsible persons.

Mobicall will never be busy and takes care of finding the right person to answer!

18 Emergency Calls Mobicall will pick up the call immediately (e.g.999) and forward it to responsible persons. The first one answering the call will be joined with the caller. Recording is an option. Mobicall will never be busy and takes care of finding the right person to answer! Recording EMERGENCY e.g.: - Patient is down - Fire hazard - Accident - Drunk aggressors - Caller PBX Helpdesk WEB Replay After the call the emergency call can be listened to on the web interface. Also a replay of the record on an extension is possible.

19 Emergency Conferencing The most effective way to discuss and arrange further approach in case of an emergency is to join the related persons together into a conference. This can be done from any phone. e.g. for Group 5: - Dial 1051 for immediate Emergency Conference - Dial 1052 for EC with Pre-Announcement - Dial 1053 for EC with dynamic Announcement - Dial 1054 for EC without confirmation needed. <<This is an emergency for group number 5. Press 3 to confirm and join the conference...>> Recording Operator 1052 PBX CONFERENCE Group 5

MobiCall IP Contact Controller Integration Visualized interactive management platform

Inputs and Outputs Define contacts as by default open / closed Integration of

for each contact Activate multiple relay outputs for each alarm setting Distribution of

20 MobiCall IP Contact Controller Integration Visualized interactive management platform for the administration of: Up to 512 WAGO IP Contact Controller Over Contact Inputs and Outputs Define contacts as by default open / closed Integration of temperature and water-level indicator (analog signals) Individual alerting processes for each contact Activate multiple relay outputs for each alarm setting Distribution of individual text messages for each contact Individual recording of a voice message for each contact input

Fire Alarm Solution In case of a fire alarm the information of the fire location will be forwarded to the responsible group of fire fighters as quick as possible (voice and text).

21 Fire Alarm Solution In case of a fire alarm the information of the fire location will be forwarded to the responsible group of fire fighters as quick as possible (voice and text). ROOM 1207 Info SMS to Manager (Option not included) Fire Alarm System PBX Fire Fighter CONFERENCE - Fire Fighter Displaytext: FIRE 1207 Voice Message: Fire detected in Room 1207 Security Manager GSM

Evacuation Solution It is vital to inform the evacuation helpers first.

22 Evacuation Solution It is vital to inform the evacuation helpers first. They need to be placed on strategic places to guide the evacuated guests safely to the meeting point and to avoid panic. To start this procedure an authentification of the security manager with ID and password is required. Authentification Security Manager Evacuation Helper - Call from Security Manager - Partial Evacuation (e.g. fire): Dial 9812: Evacuation Floor 12 Full Evacuation (e.g. bomb alert) Dial 9899: Evacuate all Floors Option: Launch via Web

23 Building Infrastructure Supervision

24 Infrastructure Supervision

25 Intrusion Escalation

26 Dynamic Ways of Visualization MobiCall Visualizer Fire Alarm Supervision Evacuation Coordination Technical Alarm Visualization Camera Integration Mobilisation Control and many more!

27 MobiCall Visualization Effective and interactive applications for all customer requirements. Perfect Integration with Alcatel-Lucent Solutions and Equipment.

28 Alcatel-Lucent DR-Link Voice Recording

29 High Availability Solution PBX Interfaces Geo Clustering Global Availability If one site fails, another one will perform the alarming scenarios Very cost efficient PBX Voice & Text Channels PBX PBX

High Availability Solution Local Clustering Load & Resource Sharing Full redundancy for highest availability Hot Standby Automatic Synchronization Contacts

30 High Availability Solution Local Clustering Load & Resource Sharing Full redundancy for highest availability Hot Standby Automatic Synchronization Contacts Server 1 Voice & Text Channels Internal phones Network Supervision Heart Alarm Supervision Server 2 Voice & Text PBX Dect / Wifi Phones Relays, Sensors Channels GSM

Extensions can be phones, email, loudspeakers, SMS, WiFi, Alarms can be launched via dial-in (from any phone), via the

31 Alarm Centre: User Interface In the Alarm Centre more than 9000 alarm scenarios can be stored. One alarm is always linked to a group of extensions getting notified on launching the alarm. Extensions can be phones, , loudspeakers, SMS, WiFi, Alarms can be launched via dial-in (from any phone), via the Alarm Centre, via web or automatically via time scheduler. Alarm texts or voice records can be stored with the alarm scenario or typed or recorded dynamically on launching the alarm.

Web Interface The web interface is fully configurable to be adapted to the customer s situation and its needs.

Standard Modules Mobilization package Applications to trigger, edit, set up, cancel & test alarm scenarios.

specifically designated to specific person or user group. Group organizer Enables summarization of alarm groups.

Web playback For voice recording: Record playback & searching on the web interface.

32 Web Interface The web interface is fully configurable to be adapted to the customer s situation and its needs. Access control enables to permit or deny particular actions for selected users or user roles. Standard Modules Mobilization package Applications to trigger, edit, set up, cancel & test alarm scenarios. Multi client ability The visibility & administration of alarm, alarm group, alarm participants and calendar plan can be specifically designated to specific person or user group. Group organizer Enables summarization of alarm groups. Combined with performance features of multi client ability for setting up a user independent grouping application. Web playback For voice recording: Record playback & searching on the web interface. Visualizer Offers client-customized solutions based on the client layout. Messenger Package with different ways of messages. E.g. SMS, pager, , TTS, display message, Ticket Management System Overview and manipulation of all open tasks with their real-time status and detailed status history.

655 North Central Ave, 17th Floor Glendale. CA 91203 sales@newvoiceamericas.com www.

33 655 North Central Ave, 17th Floor Glendale. CA toll free: voice: fax:

University. NewVoice. San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

University. NewVoice. San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai University Case Study University - Message Broadcast Powerful messaging scenarios to persons and groups, voice and text, dynamic and predefined. Messaging can be triggered via phone or web. With or without